2. Pengenalan ISO Umum

7/26/2019 2. Pengenalan ISO Umum

1/60

SISTEMSISTEM

MANAJEMENMANAJEMENMUTUMUTU

ISO 9001 : 2000ISO 9001 : 2000MUTU


2/60

MUTU & STANDARD MUTU

MUTU :MUTU : SIFAT YANG SESUAI KEINGINAN / KETENTUAN /SIFAT YANG SESUAI KEINGINAN / KETENTUAN /

STANDARSTANDAR SIFAT YANG BISA MEMBUAT KEPUASANSIFAT YANG BISA MEMBUAT KEPUASAN

PELANGGANPELANGGAN

STANDAR :STANDAR : TOLOK UKUR/ PATOKAN/ NORMA / KRITERIATOLOK UKUR/ PATOKAN/ NORMA / KRITERIA

STANDARD MUTU

MUTU

???


3/60

STANDARD MUTU :

TOLOK UKUR YANGDIBUAT UNTUK MEMENUHIKEINGINAN PELANGGAN

DENGAN TUJUANKEPUASAN PELANGGAN

STANDARD MUTU


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Persiapan/ PerencanaanProses Pelaksanaan

Produk/Hasil

SCOPE SISTEM MANAJEMEN MUTU


5/60

TAHAPAN PROSES MUTU


6/60

TAHAPAN PROSES MUTU


7/60

Bridge

Tunnel

High Rise Building

Port

eir !a"

High#a$

HASIL AKHIR BERMUTU


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STANDARD MUTU

1.1. STANDAR PRODUKSTANDAR PRODUK

ADALAH TOLOK UKUR HASIL KERJAADALAH TOLOK UKUR HASIL KERJA

CONTOH :CONTOH :

BETON K 300, BESI BETON BJTD 40BETON K 300, BESI BETON BJTD 40

LAPORAN LABA / RUGI PERUSAHAANLAPORAN LABA / RUGI PERUSAHAANNERACA PERUSAHAANNERACA PERUSAHAAN..

2. STANDARD SISTEM2. STANDARD SISTEM

ADALAH TOLOK UKUR SISTEM KERJA CONTOH :ADALAH TOLOK UKUR SISTEM KERJA CONTOH :

UNTUK MENGHASILKAN BETON K 300UNTUK MENGHASILKAN BETON K 300 SISTEM INSPEKSISISTEM INSPEKSI SISTEM KALIBRASI ALAT YANG DIGUNAKANSISTEM KALIBRASI ALAT YANG DIGUNAKAN SISTEM TRAINING PELAKSANANYASISTEM TRAINING PELAKSANANYA

PSAK (Peratura S!"te# A$uta"! %PSAK (Peratura S!"te# A$uta"! %

MACAM STANDARD MUTU :MACAM STANDARD MUTU :

SMM ISO 9000 SERIES


9/60

SISTEM MANAJEMEN MUTUISO 9000 SERIES

SMM ISO 9000 : 2000SMM ISO 9000 : 2000

1.1. DIRUMUSKAN OLEH SUATU PANITIA KECIL DARIDIRUMUSKAN OLEH SUATU PANITIA KECIL DARI

ISO TC 176 ( TECHNICAL COMMITTEEISO TC 176 ( TECHNICAL COMMITTEE

INTERNATIONAL ORGANIZATION !"INTERNATIONAL ORGANIZATION !"STANDARDIZATION #STANDARDIZATION #

DILUNCURKAN PERTAMA KALI TAHUN 1$%7DILUNCURKAN PERTAMA KALI TAHUN 1$%7 RE&ISI I : TAHUN 1$$'RE&ISI I : TAHUN 1$$'

RE&ISI II : TAHUN )))RE&ISI II : TAHUN )))

.. YANG TELAH DIBAKUKAN AL :YANG TELAH DIBAKUKAN AL : ISO $))) SERIESISO $))) SERIES ISO 1'))) SERIESISO 1'))) SERIES

SMM ISO 9000 SERIES


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SISTEM MANAJEMEN MUTU

ISO 9000 SERIESSMM ISO 9000 : 2000SMM ISO 9000 : 2000

1.1. STANDARD TENTANG MANAJEMEN MUTU DAN PEMASTIANSTANDARD TENTANG MANAJEMEN MUTU DAN PEMASTIAN

MUTU ( *UALITY ASSURANCE #MUTU ( *UALITY ASSURANCE #

. STANDARD TENTANG SISTEM MANAJEMEN YANG. STANDARD TENTANG SISTEM MANAJEMEN YANG

MENGELOLA PROSES PENCAPAIAN MUTUMENGELOLA PROSES PENCAPAIAN MUTU

+. TIDAK MENGATUR MUTU PRODUK+. TIDAK MENGATUR MUTU PRODUK

PENERAPAN UMUM


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PENERAPAN UMUM ISO 9000SERIES

KOMITMENTOP MANAJEMEN

PEMILIHANSISTEM MUTU

PENYUSUNANSISTEM MUTU

IMPLEMENTASISISTEM MUTU

SERTIFIKAT

SERTIFIKASI& AUDIT

KEGIATAN


12/60

SMM ISO 9001 : 2000

B,"--0 PERSYARATAN STANDARD 203B,"--0 PERSYARATAN STANDARD 203

4-3500 55 ,30, SELURUH KEGIATAN4-3500 55 ,30, SELURUH KEGIATAN

PERUSAHAAN 8 203 ,9-5- :PERUSAHAAN 8 203 ,9-5- :

PEMASARANPEMASARAN

PERENCANAANPERENCANAAN

PEMBELIAN BAHANPEMBELIAN BAHAN

PRODUKSI & PEMASANGANPRODUKSI & PEMASANGAN

PELAYANAN PASCA JUALPELAYANAN PASCA JUAL

ELEMEN MUTU


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Elee! M"#" ISO 9001 :2000

I"!45;-!

1. S;!,

. N!"0-


14/60

D--95"0-00

4,30 ,330>0"0?5>530 "!,@"!, 203

,"400

040 ,9,, ' 00- %.

M'el S*#e M)!)8ee! M"#"Mel)l"* Pe!'e)#)! P%e

ILLUISTRASI

P"!, 04090? :

K5590 ,3-00 203 09-3 >,"?5>530 4009-3 ,,30"5?-.

A05 ,"500 ,"5>0?0 40"- :

-5 O55


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PengukuranAnalisis danPerbaikan

Tg. JawabManajemen

ManajemenSumber Daya

Perbaikan berkelanjutan dari SMM

Produk/Service

RealisasiProduk

A!RA"

A!RA" !"#$RMAS!

A%T!&!TAS '(R"!A! TAM'A)

input

output

ELEMEN 4


16/60

1. M,,00 B5-, P"!, P,"50?00

. M,,50 "-,"-0 40 ,!4, 55,0-0 >0?0 "!, 4090 SMM40 "!, !,"0- >,"090 ,,-.

+. P,2,4-00 5>," 4020 40 -!"0-

'. M,355"8 ,005 ,3009-0

"!, "!, ,",>5

. P,-300 >,",-0>530( -"!


17/60

PETA PROSES BISNIS

P"!;, A"!0;?

04090? ,3-4,-=0- ,95"5? "!, 203

4->55?0 4090 -, ,0,, 55P,"50?00 8 20-5 ,3,9!90 -,"0- 00"

"!, ,",>5 4,30 550 55 ,;00-00"0 203 ,90? 4-,00 ,"50?00.

A OS S S S A G A A A ( S O)


18/60

PETA PROSES BISNIS PT. PEMBANGUNAN PERUMAHAN (PERSERO)PETA PROSES BISNIS PT. PEMBANGUNAN PERUMAHAN (PERSERO)(Jasa Konstrusi)(Jasa Konstrusi)

CORE PROCESS

!UALIT" MANAGEMENT S"STEM

AU#IT

PENGUKURAN

#AN

ANALISA

!ua$it%

Po$i&%

O'&ti*s+

Pro,ra-

Kra

P$asanaan

Pr'aian

OK

/

"a.Ti0a

SUPPORTING PROCESS

Ra%asa

Tni

Bisnis

Input

Pn,uuran

Ana$isa

Pro,ra- Stan0ar0OK

/Tidak

I-p$-ntasi&a

4.2

"a. Ti0a

Rruit-ntPntapan

Tu,as+ Pro-osi

Pr1or-an&

Appraisa$

OK

/Trainin,

Hu-an

Rsour&s

Mana,t

"aTi0a

Praua$i1iasiP$asanaan

Pro%Tn0r Inspsi

Pn%ra2an

Pro%

OK/

"a.Ti0a

CONTINUAL

IMPRO3E4

MENT

PROGRAM

"a.

5inan&ia$

Mana,t.

Prn&anaan

Transasi3ri1iasi Pn&atatan

OK/

Ti0a

P-'a%aran+

Pna,i2an

"a


19/60

Elee! ,

-UALITY MANAGEMENT SYSTEM.

,.2. D("e!#)#*! Re"*%ee!#

,.2.1. Ge!e%)l %e"*%ee!#

,.2.2. -")l*# M)!")l

,.2.;. C!#%l < D("e!#

,.2.,. C!#%l < Re(%'1. P,3,409-0 40 ,,9-?0"00

D!5, SMM :P"!,45"8 !"I"5;-! 8 K!"0 8 SK8 R,;!"4 499

. K,,"0300 F!"0 C0"0 P,!!"0P"!,45"8 !" I"5;-! R,;!"4.

5.1


20/60

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MANAGEMENT RESPONSIBILITY

.1. M)!)/ee!# C*#e!#

M,3!5-0-0 ,-320 ,,5?0,"20"00 ,903308 ,"05"0 40?55 203 >,"905

M,,00 ,>-00 55 / 00"0 55

M,0-0 00"0 55 4->50

M,90000 -050 00,,

M,0-0 ,",4-020 5>," 4020 203

;55

M00,, P5;0 ?0"5 400 ,>5-0!-,20 55 ,3,>030 40"-,,"00 SMM 4,30 :

5.2


21/60

Elee!


.2. C"#e% F("

T! M003,, ?0"5 ,0-0

>0?0 ,"20"00 ,90330 ,90?4-,50 40 4-,5?- 55 ,;00-,500 ,90330.

5.3


22/60

Elee!


.;. -")l*# Pl*( K!-, 4,30 &-- P,"50?00

S,50- 4,30 550 P,"50?00 D-00-0 40 4-0?0- !9,? ,50

9,


23/60

-UALITY POLICY

PT.Pe3)!/"!)! Pe%")=)! >Pe%e%?

5.4 Planning

S,>030- P,"50?00 203 >,"3,"0 4090 50?0 00

!"5- 8 PT P,>0350 P,"50?0 (P,","!#

,,00 ,>-00 4->-403 509-0 4,30

,,00 ,>030- >,"-5 :

@ P,459- ,-3-0 40 ,500 ,90330.

@ P,4,00 ",0200 ,- 055 >--

@ P,-300 509-0 203>,",-0>530

@ P,0000 ,!9!3- 50?-"

@ P"!,-!09-, SDM 203 >,"000

39!>09


24/60

Elee!


.,. Pl)!!*!/ .,.1. -")l*#

O38e(#*7e1. S00"0 M55 ?0"5 4-,00 04053- 40 -30 203 ",9,030 :

K,>55?0 P,"50?00 00 -- 40204 J00 203 4--9--

H0-9 40"- -050 00,,

P"!45 203 4-?0-90

K-,"0 "!, Q OBJECTIVES


25/60

Elee!


.,.1. -")l*# O38e(#*7e'. D-,>0"9500 ,;0"0 ,,95"5?04,30 ,4,=--020 ,50-03353 00> 0-3@0-3 5- ,"0

. M,3!5-0 ,;0"0 ,,- ,040,"!-9 203 >,"0350

6. P,"!-9 ?0"5 ,0?0- 00"0,",>5 ,50- !"->5-20 0-3@

0-3.

7. D--05 ,;0"0 ,"-!4- 40 4-",55?0.

Q OBJECTIVES


26/60

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.,.1. -")l*# O38e(#*7e%. S,>0-20 00"0 55 ,-9-- -90- :

S ,;-=; ( ,-= 8 ?55 #

M ,05"0>9, ( ,"55" 40 4004-?-53 #

A ;?-,9, ( 400 4-;00- #

R,09--; ( ",09--8 00" #

T-, F"0, ( >,"030 05 #

C!!? S00"0 M55

Q OBJECTIVES


27/60

Elee!


.,.2. -")l*# M)!)/ee!# S#ePl)!!*!/.P,",;000 M55 4-,"00 55 400,,5?- ,>-008 00"0 40,"20"00 55.

P,",;000 M55 09 ,;05 :T03353 00> 55 ,,5?-

,"20"00 558 -0920,3!5-0-0 05"0 K,,9000

K,"0 ( ,35"03- "--! ,"?040,"!-98 ,"50?00 40 9-3530#

R,,",- ,"?040 P"!,45" / I 203,50-

D-",


28/60

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..1. Re!*3*l*# )!' A"#=%*#

T! M003,, ?0"5

,0-0 >0?0 0335300> 40 ,,03 4-,0040 4-!5-0-0 4-4090

P,"50?00.

MR


29/60

Elee!


..2. M)!)/ee!# Re%ee!#)#*


30/60

Elee!


..;. K"!*)* I!#e%!)l1. T! M003,, ?0"5 ,0-0

>0?0 "!, "0," -!"0- 005,0 ,90? 4-00-0 ,;0"0 !"09

,040 -?0@-?0 203 ,",,-3055 ,,"-020.

. B,5 !5-0-8 09 400 >,"50 : K,>-000 55

P,"05"0 P,"50?00 SK / SE / M,!

P,"20"00 K,"0

S00"0 M55/ P"!3"0 K,"0

P",0- K,"0 / P,90!"0

D99 203 400 4->5-0 INT COMM


31/60

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..;. I!#e%!)l C"!*()#*!+. C0"0 B,"!5-0- :

F!"09 005 -!"098 09 :

D-5- / R00 O,"0-!09 / K!!"4-0-

M003,, ",


32/60

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.4. M)!)/ee!# Re7*e..6.1. G,,"09

T! 003,, ?0"5 ,-05 SMM ," ,"-!4,8,>"-0 ,9503 55 ,">0-0 ,"05

,"?040 ,>-00 55 40 00"0 55.

.6.. R,09- ,903308 -,"0

"!, 40 ,,50-0 "!458 -400

,">0-0 40 ,;,30?08 -40 9058

,"5>0?0 SMM -"!


33/60

Elee! 4

RESOURCE MANAGEMENT

4.1. P%7**! < Re"%(e

P,"50?00 ?0"5 ,,00 40,2,4-00 5>," 4020 2034->55?0 8 55 :

M,,"00 40 ,,9-?0"0 SMM

I"!


34/60

Elee! 4

RESOURCE MANAGEMENT

4.2. H")! Re"%(e.

4.2.1. Ge!e%)l

@ ,4-4-0 ( ,45;0-!#@ ,3,0?50 ( !9,43,#

@ -0 ( 0-54, #

@ ,"0-90 ( -99 #

@ ,30900. ( ,,"-,;,#

1. P,"!-9 203 ,,"0020,,30"5?- 55 "!45 ?0"5,-9-- !,,- 203 >,"400"0 :

. K!,,- 203 4--9-- ?0"5,50- 4,30 J!> R,5-",,( 550/ ,"20"00 --09,,"00# COMPETENCE

Elee! 4


35/60

Elee! 4

RESOURCE MANAGEMENT

4.2.2. Ce#e!(e6 ))%e!e )!'

#%)*!*!/

M,3,530

4,30 ,4-4-08 ,90-?08,30900 499

D090 ?09 -- P,"50?00 ?0"5 :

M,,50 !,,- 203 ,50-55 ,"!-9 203 >,,"0 040 >03-0203 400 ,,30"5?- 55 "!45.

M,2,4-00 ,90-?0 499 55,,5?-20

INFRA


36/60

Elee! 4

RESOURCE MANAGEMENT

6.+. I"0"5;5",P,"50?00 ?0"5 ,,008,2,4-00 40 ,,9-?0"0 -"0"55"203 4->55?0 55 ,;00-

,,50-0 ,"?040 ,"20"00 "!45 8203 ,;05 09 :1. G,4538 "503 ,"0 40 ,"0900

,503

. P,"0900 203 4-00- 4090 "!,( ,"030 ,"0 40 ,"030 950

#

+. S0"00 ,4553 ( "0!"0-8

!5-0-# ENVIRONMENT


37/60

Elee! 4

RESOURCE MANAGEMENT

4.,. % E!7*%!e!#.

P,"50?00 ?0"5 ,,00 40

,3,9!90 9-3530 ,"0 2034->55?0 55 ,;00-,,50-0 ,"?040 ,,50-0"!45.

7. PROD REAL

El $


38/60

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PRODUCT REALIATION

$.1. Pl)!!*!/ < Re)l*+)#*! P%(eeR,;00 "!, 55 ",09-0-

"!45 :S00"0 / S20"0 M55

K,>55?0 5/ "!,84!5,0- 5>," 4020

P,,00


39/60

Elee! $

PRODUCT REALIATION

$.2. C"#e% Rel)#e' P%(ee.$.2.1. Me!e!#")! Pe%)%)#)! )!/

3e%="3"!/)! 'e!/)! %'"

P,"20"00 ,90330 P,"20"0 203 -40 4-,50

,90330

U403@5403 40 P,"05"0 203>,"905

P,"05"0 ,"50?00.

7.2

l


40/60

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PRODUCT REALIATION

$.2.2 . Re7*e < %e"*%ee!# %el)#e'# #=e %'"(#.

T-050 ,"?040 ,"20"00

4,30 "!45 ?0"5 4-90000P,"50?008 ,>,95 ,",550!"08 ,2,"0?0 ,,"00 499

7.2

El $


41/60

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PRODUCT REALIATION

$.2.; . C"#e% C"!*()#*!.P,"50?00 ?0"5 ,,00 ,"05"055 >,"!5-0- 4,30 ,903308,03 :

I!"0- "!45

P,"02008 ,0300 !"0,"05 ,"5>0?020 499.

C5!," ;!90-.

U0 >09- 40"- ,90330

7.3 DESIGN

El $


42/60

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PRODUCT REALIATION

$.;. De*/! )!' De7ele!#.

7.4. PURCH


43/60

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PRODUCT REALIATION

$.,. P"%(=)*!/.

$.,.1. P"%(=)*!/ P%(e

$.,.2. P"%(=)*!/ I!


44/60

Elee! $

PRODUCT REALIATION

$.. P%'"(#*! )!' Se%7*(eP%7**!

$..1. C!#%l < P%'"(#*! )!'Se%7*(e P%7**!P,3,409-0 P"!45- 40 ,2,4-00008 0,"- 203 4-,409-0 09 ,03 :

K,,",4-00 -"5- ,"0

P,33500 ,"0900 203 ,50-

K,,",4-00 0"00 -,-

P,,"00 ,0050 40,355"0

K,3-00 ,2,"0?08 40 040 00

,,9-?0"00. 7.5

Elee! $


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Elee! $

PRODUCT REALIATION

$..2. )l*')#*! < P%(ee


46/60

Elee! $

PRODUCT REALIATION

$..;. I'e!#*()#*! )!' #%)(e)3*l*#.P,"50?00 ?0"5 ,3-4,-=0-05 "!458 20-5 4,30,3,0?5-20 ,9095- :

A;50 30>0" S,-=0-

0"0

L0>,9

D99 55 400,,955"- 095",>500 "!45

Q OBJECTIVES

Elee! $


47/60

Elee! $

PRODUCT REALIATION

$..,. C"#e% P%e%# .P,"50?00 ?0"5,3-4,-=0-8 ,


48/60

Elee! $

PRODUCT REALIATION

$... P%ee%7)#*! < %'"(# .P,,9-?0"00 "!45 ,0 "!,-,"09 00- 4,30,2,"0?08 ,"05 >03-0@>03-0 "!45 203 >,954-,"0?0.

7.6. AL


49/60

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PRODUCT REALIATION

$.4. C!#%l < Me)"%*!/ )!'

M!*#%*!/ De7*(e.

P,"50?00 ?0"5 ,0-0,


50/60

Elee! 5

Me)"%ee!#6 A!)l* )!'I%7ee!#.

5.1. Ge!e%)l

P,"50?00 ?0"5 ,",;000 40,,"00 "!, ,00508,355"08 009-- 40

,3,>030 203 4->55?055 : M,,"9-?00 ,,50- "!45

M,0-0 ,,50-0 SMM M,9050 -"!


51/60

Elee! 5

Me)"%ee!#6 A!)l* )!'I%7ee!#.5.2. M!*#%*!/ & Me)"%ee!#

5.2.1. C"#e% S)#*,"?5>530 4,30 :

K,500 P,90330

A54- I,"09

P,0050 40 P,355"0 P"!,

P,0050 40 ,355"0 "!45.


52/60

Elee! 5

Me)"%ee!#6 A!)l* )!'I%7ee!#.

5.;. C!#%l < N!(!


53/60

Elee! 5

Me)"%ee!#6 A!)l* )!'I%7ee!#.

5.. I%7ee!#5..1. C!#*!")l I%7ee!#

P,"50?00 ?0"5 ,9050

,-300 >,",9050 ,"?040,,-=0 -, SMM8 ,9095-,00-0 ,>-00 558 00"0558 ?0-9 054-8 009-- 4008 -400,">0-0 40 ,;,30?08 40 -50

00,,.

Elee! 5


54/60

Elee! 5

Me)"%ee!#6 A!)l* )!'I%7ee!#.

5..2. C%%e(#*7e A(#*!P,"50?00 ?0"5 ,,00 55,90000 -400 ,">0-0,"?040 ,-40 ,50-0 2034-,508 55 ,35"03- ,2,>0>,-40 ,50-0 40 ,;,30?20,"5903 ,>09-.

5..;. P%e7e!#*7e A(#*!.

P,"50?00 ?0"5 ,,00 55,90000 -400 55,35"03- ,2,>0> !,-09,-40,50-0 55 ,;,30?,"--0 ,",>5.

El ' ( h il P i k t M t


55/60

Ele"en 'e(erhasilan Peningkatan Mutu

P(Plan)

C(Check)

A(Act)

D(Do)

Peningkatan Penerapan

Kualitas di Proyek

[Rotation Power]Seluruh Orang di Proyekbertanggung Jawab utk MUTU

Team ProyekTeam Proyek

[Propulsive Power]Seluruh Karyawan dari etia!"e#el ($otto% U!)

[Tractive Power]Manage%ent PT& PP (Perero)(Cabang' Di#ii Puat)

Unit ProyekUnit Proyek

oda P*D*C*Aoda P*D*C*A


56/60

DAFTAR INDUK

PROSEDUR ORK

INSTRUCTION

ISO 9001 : 2000

WI No :

Tgl berlaku :6ORK INSTRUCTION

'58000 PMT A= W 008

$> Mare, 8008


57/60

Tgl berlaku :

Re!"! ke :

Tgl Re!e# :

$% &OB RE' ( &ob Re)u!re*e+, - a.ala/er"1ara,a+ ke*a*ua+ 1a+g /aru"

.!e+u/! ega#a! "e"ua! rua+g l!+gku ,uga".a+ 2aba,a++1a%3 U &aba,a+ S,a+.ar : .!,e,aka+

Peru"a/aa+3 U ,uga" k/u"u" : .!,e,aka+ A,a"a+ 1b"%

2.CV atau Curriculum Vitae Pegawaiadalah Catatan Kepegawaian seseorangyang menyangkut : jabatan, pengalaman

kerja, pendidikan dan data-data pribadilainnya . Penanggung jawab pengelolaannyaadalah :

3 ntuk semua P!" , P!K # P!K$ di KPoleh %&V%

3 ntuk P!K$ di &V' oleh K!(.

Definisi :7.

8.Di halaman

berikut :

$% Se,!a bula+ 'ktober *e*bua, A+al!"a Kebu,u/a+

Pela,!/a+ (AKP- u+,uk "eluru/ ega#a! .e+ga+

5 Me+ggu+aka+ 6or* :

5 D!bua, ber.a"arka+ : 5 7a"!l Pe+!la!a+ Raor Ta/u+a+

5 &ob Re)u!re*e+,

8% Se,!a bula+ 'ktober *e*bua, Da6,ar I+.uk Re+a+a

Pela,!/a+ .! U+!,+1a :

5 Me+ggu+aka+ 6or* :

5 Re+a+a .!bua, ber.a"arka+ /a"!l AKP .a+ er*!+,aa+

ela,!/a+ 1a+g .!,er!*a

5 u+,uk 2e+!" ela,!/a+ 1a+g ,!.ak .aa, .!lak"a+aka+ .!

!+,er+ u+!,+1a *e*bua, u"ula+ rogra* ela,!/a+ :

a% Me+ggu+aka+ 6or* :

b% D!,u2uka+ kea.a : 5 MD;M u+,uk .! UKP

5 MD;O u+,uk .! D;O

Penanggung jawab Penyusunan Program Pelatihan :

Di UKP : oleh MDV masing-masing Unit

Di DVO : oleh MDVODi Cabang : oleh KCBDi Proyek : oleh PM

9.

La*%$ : AKP

La*%8:Da6,ar I+.uk Re+a+a Pela,!/a+

La*%< : Per*!+,aa+ Pela,!/a+%

$amp. ) : Contoh *ob +euirement

$> Mare, 8008

Re!"! B $>% 0


58/60

$%Ber.a"arka+ Ealua"! 7a"!l Tra!+!+g Ka U+!,

*e*erba/aru! Curriculum Vitae CV

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MUTU

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Documents

2. Pengenalan ISO Umum