1Y0 200 ManagingCitrixXenDesktop7SolutionsPrepGuide Version6.0

8/9/2019 1Y0 200 ManagingCitrixXenDesktop7SolutionsPrepGuide Version6.0

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Citrix Education © 2015 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Managing Citrix XenDesktop 7 Solutions

Managing Citrix XenDesktop 7 Solutions

1Y0-200 Exam

Preparation Guide 6.017 February 2015


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EXAM PREPARATION GUIDE| Managing Citrix XenDesktop 7 Solutions

Notice Citrix® Systems, Inc. (Citrix) makes no representations or warranties with respect tothe content or use of this publication. Citrix specifically disclaims any expressed orimplied warranties, merchantability, or fitness for any particular purpose. Citrixreserves the right to make any changes in specifications and other information

contained in this publication without prior notice and without obligation to notifyany person or entity of such revisions or changes.

© Copyright 2015 Citrix Systems, Inc. All Rights Reserved.No part of this publication may be reproduced or transmitted in any form or by anymeans, electronic or mechanical, including photocopying, recording, or informationstorage and retrieval systems, for any purpose other than the purchaser’s personaluse, without express written permission of:

Citrix Systems, Inc.

851 W. Cypress Creek RoadFt. Lauderdale, FL 33309http://www.citrix.com

Marks The following marks are service marks, trademarks or registered trademarks oftheir respective owners in the United States and other countries.

Mark OwneriPad™, Mac ® Apple, Inc.Citrix®, Citrix XenApp™, Citrix Access Gateway™,Citrix Receiver™, Citrix Provisioning Services™,

NetScaler™, XenDesktop®, XenServer®, CitrixDesktop Receiver™, Citrix Receiver™

Citrix Systems, Inc.

Active Directory®, Microsoft®, Excel®, Word®,Office®, SQL Server®, SQL Express™, Windows®,Windows Server®, Windows 7™, Windows XP™,Windows PowerShell™

Microsoft Corporation

Adobe® Flash® Player Adobe Systems, Inc.HP® Hewlett-Packard Company, Inc.BlackBerry® Research In Motion Limited

http://www.citrix.com/http://www.citrix.com/http://www.citrix.com/


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Disclaimer This exam preparation guide is designed to provide candidates with necessaryinformation about the exam, including study resources and sample questions whichenable candidates to assess the types of questions that may be asked during the

Managing Citrix XenDesktop 7 Solutions exam. Please be aware that the content ofthis guide in no way ensures a passing score on the certification exam.

Authors Charlene Bobb-SmithGregory Hyman

Item DevelopmentTeam

Hank ChangSean CorryBenjamin CrillSean DodsonAllen FurmanskiBas DijhuizenDave FiskeRaymond M. Kain, Jr.Juan Pablo Otalvaro AguirreRamandeep SinghStephane ThirionJeroen Tielen

Subject MatterExperts

Andy AbernethyKenneth CampbellBill Chappell

Chris RobertsHank ChangSean CorrySean DodsonBas DijhuizenDave FiskeRaymond M. Kain, Jr.Juan Pablo Otalvaro AguirreRamandeep SinghJeroen TielenDanny van Dam


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Table of Contents

Managing Citrix XenDesktop 7 Solutions ............................................................. i 1Y0-200 Exam....................................................................................................... i

1 The Exam ........................................................................................................2

1.1 Purpose of the Preparation Guide and Exam ...................................2 1.2 Standard Setting................................................................................2 1.3 Number of Questions ........................................................................3 1.4 Passing Score .....................................................................................3 1.5 Time Limit..........................................................................................3 1.6 Registration and Administration .......................................................3

1.7 Certification Tracks ...........................................................................4 1.8 Citrix Exam Retake Policies ...............................................................4 1.9 Citrix Candidate Conduct Policy ........................................................4 1.10 Commenting During Live Exam .......................................................4

2 The Intended Audience ..................................................................................5

2.1 Intended Audience ............................................................................5

3 Preparatory Recommendations for the Exam................................................6

3.1 Introduction ......................................................................................6 3.2 Recommended Knowledge and Skills ...............................................6

3.3 Recommended Product Experience .................................................8 3.4 Recommended Course ......................................................................9 3.5 Unauthorized Preparation Materials ................................................9

4 Exam Sections and Weights .........................................................................10

4.1 Introduction ....................................................................................10 4.2 Section Titles and Weights ..............................................................10 4.3 How Section Weights Relate to Questions on the Exam ................10

5 Exam Objectives and Resources for the Exam .............................................12

5.1 Introduction ....................................................................................12

5.2 Resources Used to Develop the Exam ............................................12 5.3 Sections, Objectives and Testing Aspects ......................................13

6 Interactive Item Usage .................................................................................16

6.1 Introduction ....................................................................................16

7 Simulation Item Types ..................................................................................17

7.1 Introduction ....................................................................................17 7.2 Helms in the Exam at VUE ...............................................................17


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7.3 Description of Simulation Items .....................................................18

8 Scoring and Answering Process ....................................................................22

8.1 Scoring .............................................................................................22

8.2 Answering Process for Simulation Items ........................................22 9 Time Matters for this Exam ..........................................................................23

9.1 System Clock versus Actual Time ....................................................23

10 Appendix: Practice ........................................................................................24

10.1 Introduction .................................................................................24 10.2 Sample Questions .........................................................................24

11 Appendix: FAQ ..............................................................................................26

11.1 Introduction ..................................................................................26

11.2 FAQ ................................................................................................26


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Citrix Education © 2015 Citrix Systems, Inc. All rights reserved. 2


1 The Exam

1.1 Purpose ofthe PreparationGuide and Exam

This guide provides a detailed description of the exam, including intendedaudience and topics covered, as well as direct links to resources used tobuild the exam, information on how to prepare for the exam and details onthe types of questions the exam contains. The guide is intended to helpcandidates prepare for the 1Y0-200 Managing Citrix XenDesktop 7Solutions exam. Candidates should read this guide carefully beforeattempting this exam.

The 200 exam was developed to measure the minimum knowledge andskills required to manage an enterprise solution consisting of CitrixXenDesktop 7 running on Windows Server 2012. Passing this exam means

a candidate demonstrated the minimum level of knowledge and skillsrequired to manage, maintain, monitor and troubleshoot enterprisesolutions consisting of Citrix XenDesktop 7 running on Windows Server2012.

This exam does not measure deployment and design related skills. It alsodoes not test on features only available with Citrix XenDesktop Platinumedition.

1.2 StandardSetting Citrix Education regularly beta tests the content of its high stakescertification exams. Once the questions are developed for an exam, CitrixEducation releases them in a beta exam for FREE.

The Managing Citrix XenDesktop 7 Solutions (1Y0-200) exam was beta-tested from July 15-August 6, 2013. A total of 261 candidates (36% fromthe Americas, 57% from EMEA, and 7% from APAC) took it and alsocompleted a survey to determine how much experience they had withXenDesktop 7. A professional then analyzed the exam and survey results todetermine which questions should be kept in the final versions of theexam. This analysis provided the basis for a recommended passing scoreand time limits for the exam. Once the passing score was determined, betacandidates who obtained that score or higher, received a passing result onthe exam.

If you are interested in participating in future beta exams, please visit theCitrix Education SME Hub ( http://www.citrix.com/SMEHub ) to create aprofile and indicate that you are interested in taking beta exams.

http://www.citrix.com/SMEHubhttp://www.citrix.com/SMEHubhttp://www.citrix.com/SMEHubhttp://www.citrix.com/SMEHubhttp://www.citrix.com/SMEHub


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1.3 Number ofQuestions

The 1Y0-200 exam is a 72-question exam written in English. The examconsists of 66 multiple-choice or drag-and-drop items and 6 simulationitems. Some of the items on this exam will not be scored and thus will notaffect your final result in any way. The unscored items are included in thisexam solely for research purposes.

1.4 PassingScore

The passing score for this exam is 66%.

1.5 Time Limit Type of Candidate Time Limits Allowed NotesNative English

Speakers

180 minutes

Non-native Englishspeakers who takeexam in countrieswhere English is aforeign language

180 minutes

+30 minutes (timeextension)

Time extensiongranted automatically

Non-native Englishspeakers who takeexam in countrieswhere English is NOTa foreign language

180 minutes

+30 minutes

Must call Pearson VUEor register in personto explicitly requestthe time extension

A $7 USD surcharge willbe added to phoneregistrations.

*The time limit for this exam is 180 minutes. The total seat time is 215minutes. The total seat time includes times allotted for the NDA andsurveys.

1.6 RegistrationandAdministration

This exam is administered at Pearson VUE testing centers worldwide. To

learn more about the rules and process of taking an exam, please visit theexam page (http://training.citrix.com/exams ) on our website.

Worldwide, visit the Pearson VUE website (http:// www.vue.com/citrix ) tolocate a testing center in your area and register for an exam. To register inthe United States and Canada, you may also register in person at anyPearson VUE testing center or call 1-800-931-4084. Note: A $7 USDsurcharge will be added to phone registrations.

http://training.citrix.com/examshttp://training.citrix.com/examshttp://training.citrix.com/examshttp://www.vue.com/citrixhttp://www.vue.com/citrixhttp://www.vue.com/citrixhttp://www.vue.com/citrixhttp://www.vue.com/citrixhttp://training.citrix.com/exams


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1.7 CertificationTracks

The 1Y0-200 exam is a requirement for the Citrix Certified Associate -Virtualization track.

This exam may also fulfill requirements for advanced certification tracks.For the most up-to-date certification information visithttp://training.citrix.com/certification .

1.8 Citrix ExamRetake Policies

Candidates must wait 24 hours from their original appointment timebefore they can register to retake an exam. After a second attempt, andany attempt thereafter, the candidate must wait 14 calendar days toretake the exam. Beta exams may only be taken once.

Citrix Education monitors retake activity for breaches of this policy. Breach

of this policy can result in sanctions up to and including a temporary banfrom taking Citrix exams and/or decertification.

For more information on the Citrix Exam Retake Policy, please visithttp://training.citrix.com .

1.9 CitrixCandidateConduct Policy

All Citrix Certification candidates are required to read and agree to bebound by the Candidate Conduct Policy. This policy details specificinformation regarding what Citrix Education defines as cheating andbreaches of security. Violations of this policy can result in actions including,but not limited to, classification of scores as invalid, decertification andtesting bans.

To review the Candidate Conduct Policy, please visithttp://training.citrix.com .

1.10CommentingDuring LiveExam

Citrix Education is committed to continually monitoring and updating ourexams as needed. As a practice, Citrix Education regularly reviews andrevises exams even after closing the beta period. Comments typed into the

exam interface during an exam are considered when making decisionsabout revising questions.

Candidates are encouraged to use the commenting feature to providefeedback to Citrix Education. However, candidates should be mindful ofthe time used to provide comments on an exam as it will be subtractedfrom the allocated time of the test. Candidates can refer to the time clockat any time to view and be cognizant of the test time remaining.

http://training.citrix.com/certificationhttp://training.citrix.com/certificationhttp://training.citrix.com/http://training.citrix.com/http://training.citrix.com/http://training.citrix.com/http://training.citrix.com/http://training.citrix.com/http://training.citrix.com/certification


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2 The Intended Audience

2.1 IntendedAudience The 1Y0-200 exam is focused on those topics that are most important to

those who manage, maintain, monitor and troubleshoot CitrixXenDesktop 7 solutions. Citrix Education selected these topics based onfeedback from subject matter experts (SMEs) who perform these tasks inthe field. Those who manage, maintain, monitor and troubleshootXenDesktop 7 solutions may hold various job titles such as:

Systems Administrators Citrix Administrators Technical Support Staff

Systems Integrators Citrix Consultants


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3 Preparatory Recommendations for the Exam

3.1 Introduction Citrix Education recommends that prior to taking this exam candidateshave the knowledge, skills and abilities required to manage, maintain,monitor and troubleshoot an enterprise solution that contains CitrixXenDesktop 7 on Windows Server 2012.

3.2RecommendedKnowledge andSkills

Specifically, candidates should have the following knowledge and skillsprior to taking this exam:

Experience with Microsoft Windows Server 2012 including but notlimited to:

Configuring operating system options Understanding Remote Desktop Services policies and

profiles Using Active Directory

Creating users/managing permissions andadministrator rights

Creating and modifying Active Directory grouppolicies

Understanding the various roles of a Windows server Knowledge of Microsoft Windows Server 2012

Configure operating system options Windows Server roles Domain Name System Dynamic Host Configuration Protocol Group Policy Objects

Basic knowledge of Active Directory Create users/manage permissions and administrator rights Active Directory Domain Services Active Directory Certificate Services GPOs

OUs Basic administration skills, including: An understanding of protocols (TCP) An understanding of firewall concepts An understanding of Email administration and account

creation An understanding of Remote Desktop Services policies and

profiles The ability to create shares and give access to shared

folders/files


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Ability to create and modify AD group policies Knowledge of database concepts Knowledge of SQL Server 2012 and newer Securing network operating systems Knowledge of virtualization concepts Knowledge of user profiles Knowledge of storage configuration and management

Organization of storage How storage works from an architectural standpoint Storage Protocols

Knowledge of desktop operations Installation, setup, configuration and maintenance of

popular client OS Windows XP, Vista, Windows 7 and Windows 8 Mac

Managing alternate client devices Desktop appliance PDA Blackberry iPhone


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3.3RecommendedProductExperience

We recommend that candidates have about six months of experiencewith the following tasks in a XenDesktop 7 solution:

Managing, maintaining, monitoring and troubleshooting app anddesktop solutions consisting of:

o Server and desktop OS machineso Hosted applicationso NetScaler Gatewayo Provisioning Serviceso XenServero StoreFronto Receivero Citrix Profile Management

Backing up components in app and desktop environments

Updating components in app and desktop environments Creating reports for trend analysis in environments consisting of:o XenApp and XenDesktop

Server and desktop OS machines Hosted applications VDI HDX 3D Pro

o Access Gatewayo Provisioning Serviceso XenServero StoreFronto Receivero Citrix Profile Management


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3.4RecommendedCourse

Citrix Education recommends that candidates have hands-on experiencewith XenDesktop 7 prior to taking this exam. One of the best ways to dothis is by taking formal Citrix training courses. The following courseprovides basic training on administrative tasks.

CXD-203 Managing App and Desktop Solutions with CitrixXenDesktop 7

As with all Citrix exams, it is recommended that candidates get hands-onexperience by working directly with the products covered on the exam.

While this hands-on experience can be done on the job, Citrix Educationofficial courses offer a safe and robust environment to learn these tasks.Thus they are one of the best ways to prepare for the exam.

3.5UnauthorizedPreparationMaterials

At this time, Citrix Education does not offer practice tests. While thereare companies who advertise practice tests and have a money-backguarantee that customers will pass the exam, most of these companiesare selling unauthorized preparation materials that include stolen examquestions and answers.

Citrix Education continuously monitors these sites, and when possible,takes appropriate actions.

Citrix Education also monitors exam results to ensure that candidates arenot using unauthorized materials to prepare for exams. If it isdetermined that a candidate used unauthorized materials to prepare foran exam, the candidate’s score will be invalidated and his or hercertification will be revoked.

When looking for materials in addition to authorized Citrix training toprepare for certification, Citrix Education recommends visitinghttp://www.certguard.com to verify the legitimacy of the site. This siteflags sites that are acting as brain dumps.

http://www.certguard.com/http://www.certguard.com/http://www.certguard.com/


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4 Exam Sections and Weights

4.1 Introduction The 1Y0-200 exam includes four (4) sections.

Each section of the exam is weighted as follows, totaling 100%.4.2 SectionTitles andWeights

Section WeightManaging a Citrix XenDesktop 7 Solution 29%Maintaining a Citrix XenDesktop 7 Solution 15%Monitoring a Citrix XenDesktop 7 Solution 21%Troubleshooting a Citrix XenDesktop 7 Solution 35%Total 100%

4.3 How SectionWeights Relateto Questions onthe Exam

The section weights included in this guide are intended to help you inunderstanding how much of the exam is devoted to the topics listed. Infact, the percentages directly map to the number of questions on theexam. For example, if an exam has 60 questions, and Section 1 isweighted at 50%, then 30 of the questions on the exam will relate toSection 1 (60*50% = 30).

Please be warned that section weights are NOT used to calculate yourscore. Scoring is far more complicated as exam questions may be givendifferent weights based on their overall importance. Because somequestions may have different point values assigned to them, sectionweights and exam scores do not always have a one-to-one correlation.

For example, in an exam where each question is worth one point, acandida te’s exam score can be calculated using the arithmetic mean. Thecandidate’s final score would be:

Section Numberof

Questions

MaximumPoints perQuestion

Number ofQuestions

Correct

PercentageScore perSection

Arithmetic MeanScore ((Section 1+ Section 2)/2)

1 4 1 2 50% =(50%+50%)/2 =50%2 8 1 4 50%

In the example above, the arithmetic means worked. However, if thesame concept is used with questions that are weighted differently, thatis, they have different maximum point values, this calculation would notwork. See the example below.


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Section Numberof

Questions

MaximumPoints perQuestion

Number ofQuestions

Correct

PercentageScore perSection

Arithmetic MeanScore ((Section 1+ Section 2)/2)

1 10 1 7 70% =(70%+30%)/2 =50%2 10 10 3 30%

The final score produced above is incorrect because 30 points in Section2 weigh far more than 7 points in Section 1. On Citrix exams, we tend tocalculate the final score as a percentage of:

Total Points Earned / Total Points Possible

Which means, the correct score should be:

(7 * 1) + (3 * 10) / (10 * 10) + (10 * 1)

Which is equal to: 37/110

And thus, the final score is 34%.

For more information on how scoring works in Citrix exams read theblog: The Scoring Secrets for Citrix Exams - Divulged(http://community.citrix.com/display/ocb/2009/08/25/The+Scoring+Secrets+for+Citrix+Exams+-+Divulged ).

http://community.citrix.com/display/ocb/2009/08/25/The+Scoring+Secrets+for+Citrix+Exams+-+Divulgedhttp://community.citrix.com/display/ocb/2009/08/25/The+Scoring+Secrets+for+Citrix+Exams+-+Divulgedhttp://community.citrix.com/display/ocb/2009/08/25/The+Scoring+Secrets+for+Citrix+Exams+-+Divulgedhttp://community.citrix.com/display/ocb/2009/08/25/The+Scoring+Secrets+for+Citrix+Exams+-+Divulgedhttp://community.citrix.com/display/ocb/2009/08/25/The+Scoring+Secrets+for+Citrix+Exams+-+Divulgedhttp://community.citrix.com/display/ocb/2009/08/25/The+Scoring+Secrets+for+Citrix+Exams+-+Divulgedhttp://community.citrix.com/display/ocb/2009/08/25/The+Scoring+Secrets+for+Citrix+Exams+-+Divulgedhttp://community.citrix.com/display/ocb/2009/08/25/The+Scoring+Secrets+for+Citrix+Exams+-+Divulged


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5 Exam Objectives and Resources for the Exam

5.1 Introduction All questions on this exam were developed based on tasks and testingaspects identified by subject matter experts. Exam tasks and testingaspects are used to focus the exam on the most important concepts. Thetasks and testing aspects for this exam can be found in section 5.3.

In this guide we list all of the tasks and testing aspects and provide youwith suggested reading material to help prepare for the exam. In somecases, the tasks require that candidates have field experience includinghands-on experience managing, maintaining, monitoring andtroubleshooting Citrix XenDesktop 7 in enterprise environments. Byobtaining this experience, candidates are more likely to pass this exam.

The following resources were used to develop this exam:5.2 ResourcesUsed to Developthe Exam

Citrix Knowledge Base Articles Resource Location*

Citrix Support > Implementing andTroubleshooting Citrix Receiver forWindows

http://support.citrix.com/article/CTX133369

Citrix eDocs XenDesktop 7 http://support.citrix.com/proddocs/

topic/xendesktop/cds-xd-7landing-page.html

XenDesktop 7 > Manage http://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-wrapper-rho.html

XenDesktop 7 > Monitor http://support.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.html

Provisioning Services 7 >Administration

http://support.citrix.com/proddocs/topic/provisioning-7/pvs-vm-wizard-using.html

Personal vDisk 7.x > Manage PersonalvDisk 7.0.1

http://support.citrix.com/proddocs/topic/personal-vdisk-7x/cds-manage-pvd.html

StoreFront 2.0 > Troubleshoot http://support.citrix.com/proddocs/topic/dws-storefront-21/dws-troubleshoot.html

Profile Management 5.0 >Troubleshoot

http://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-logging-about-den.html

http://support.citrix.com/article/CTX133369http://support.citrix.com/article/CTX133369http://support.citrix.com/article/CTX133369http://support.citrix.com/proddocs/topic/xendesktop/cds-xd-7landing-page.htmlhttp://support.citrix.com/proddocs/topic/xendesktop/cds-xd-7landing-page.htmlhttp://support.citrix.com/proddocs/topic/xendesktop/cds-xd-7landing-page.htmlhttp://support.citrix.com/proddocs/topic/xendesktop/cds-xd-7landing-page.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-wrapper-rho.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-wrapper-rho.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-wrapper-rho.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-wrapper-rho.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.htmlhttp://support.citrix.com/proddocs/topic/provisioning-7/pvs-vm-wizard-using.htmlhttp://support.citrix.com/proddocs/topic/provisioning-7/pvs-vm-wizard-using.htmlhttp://support.citrix.com/proddocs/topic/provisioning-7/pvs-vm-wizard-using.htmlhttp://support.citrix.com/proddocs/topic/provisioning-7/pvs-vm-wizard-using.htmlhttp://support.citrix.com/proddocs/topic/personal-vdisk-7x/cds-manage-pvd.htmlhttp://support.citrix.com/proddocs/topic/personal-vdisk-7x/cds-manage-pvd.htmlhttp://support.citrix.com/proddocs/topic/personal-vdisk-7x/cds-manage-pvd.htmlhttp://support.citrix.com/proddocs/topic/personal-vdisk-7x/cds-manage-pvd.htmlhttp://support.citrix.com/proddocs/topic/dws-storefront-21/dws-troubleshoot.htmlhttp://support.citrix.com/proddocs/topic/dws-storefront-21/dws-troubleshoot.htmlhttp://support.citrix.com/proddocs/topic/dws-storefront-21/dws-troubleshoot.htmlhttp://support.citrix.com/proddocs/topic/dws-storefront-21/dws-troubleshoot.htmlhttp://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-logging-about-den.htmlhttp://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-logging-about-den.htmlhttp://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-logging-about-den.htmlhttp://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-logging-about-den.htmlhttp://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-logging-about-den.htmlhttp://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-logging-about-den.htmlhttp://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-logging-about-den.htmlhttp://support.citrix.com/proddocs/topic/dws-storefront-21/dws-troubleshoot.htmlhttp://support.citrix.com/proddocs/topic/dws-storefront-21/dws-troubleshoot.htmlhttp://support.citrix.com/proddocs/topic/dws-storefront-21/dws-troubleshoot.htmlhttp://support.citrix.com/proddocs/topic/personal-vdisk-7x/cds-manage-pvd.htmlhttp://support.citrix.com/proddocs/topic/personal-vdisk-7x/cds-manage-pvd.htmlhttp://support.citrix.com/proddocs/topic/personal-vdisk-7x/cds-manage-pvd.htmlhttp://support.citrix.com/proddocs/topic/provisioning-7/pvs-vm-wizard-using.htmlhttp://support.citrix.com/proddocs/topic/provisioning-7/pvs-vm-wizard-using.htmlhttp://support.citrix.com/proddocs/topic/provisioning-7/pvs-vm-wizard-using.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-wrapper-rho.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-wrapper-rho.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-wrapper-rho.htmlhttp://support.citrix.com/proddocs/topic/xendesktop/cds-xd-7landing-page.htmlhttp://support.citrix.com/proddocs/topic/xendesktop/cds-xd-7landing-page.htmlhttp://support.citrix.com/proddocs/topic/xendesktop/cds-xd-7landing-page.htmlhttp://support.citrix.com/article/CTX133369http://support.citrix.com/article/CTX133369


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XenDesktop 7 > Known issues http://support.citrix.com/proddocs/topic/xendesktop-7/cds-70-known-issues.html

XenDesktop 7 > Remote PC Access http://support.citrix.com/proddocs/

topic/xendesktop-7/cds-remotepc-plan.html

XenDesktop 7 > Manage PersonalvDisks

http://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.html

*Links are subject to change

5.3Sections,Objectives andTestingAspects

Section 1: Managing a Citrix XenDesktop 7 EnvironmentObjectiveNumber

Objective Testing Aspect

1.1Manage Server OS images and Desktop OSimages How

1.2 Create Citrix policies How1.3 Create Citrix policies When1.4 Manage license usage How1.5 Delegate administrative rights How

1.6Publish server/desktop OS-hostedapplications How

1.7 Modify virtual machine settings How

1.8Create device collections, target devices, andvDisks How

1.9 Manage Personal vDisk

What(considerationsneed to bemade)

1.10Configure/modify NetScaler Gateway sessionpolicies When

1.11Configure the store (include remote accessand access for mobile devices) How

Section 2: Maintaining a Citrix XenDesktop 7 Environment ObjectiveNumber


2.1 Backup/restore the database How

2.2 Update the desktop image

What factorsshould beconsidered

2.3 Configure power management settings When2.4 Backup/restore XenServer metadata When2.5 Add additional storage to target devices How2.6 Update vDisks How

http://support.citrix.com/proddocs/topic/xendesktop-7/cds-70-known-issues.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-70-known-issues.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-70-known-issues.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-70-known-issues.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-remotepc-plan.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-remotepc-plan.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-remotepc-plan.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-remotepc-plan.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-remotepc-plan.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-remotepc-plan.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-remotepc-plan.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-70-known-issues.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-70-known-issues.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-70-known-issues.html


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2.9 Configure Storefront access scenario How2.10 Configure Citrix Receiver updates How2.11 Perform user profile maintenance When

Section 3: Monitoring a Citrix XenDesktop 7 Environment

ObjectiveNumber


3.1 Use Director to monitor the environment How3.2 Manage alerts How3.4 Monitor machine processes and failures How3.5 Monitor the Virtual Delivery Agent How3.6 Monitoring configuration logging How3.7 Monitor hosted server workload How

3.8 Monitor system performanceHow (to interpretdata)

3.9 Use PVS auditing for monitoring How

3.10 Monitor StoreFront logs How3.11 Interpret Profile Management log files How3.12 Monitor the event log for NetScaler How3.13 Monitor NetScaler Gateway user sessions How

Section 4: Troubleshooting a Citrix XenDesktop 7 Solution ObjectiveNumber


4.1

Troubleshoot issues related tocommunication between the deliverycontroller and other components

What (is the rootcause)

4.2

Troubleshoot Virtual Delivery

Agent/client issues

What (is the root

cause)

4.3Troubleshoot Virtual DeliveryAgent/client issues

How (to resolvethe issue)

4.4 Troubleshoot licensing issuesHow (to resolvethe issue)

4.5 Troubleshoot common printing issuesWhat (is the rootcause)

4.6Troubleshoot user connectivity issuesrelated to Application and Desktop launch


4.7Troubleshoot user connectivity issuesrelated to Application and Desktop launch


4.8 Troubleshoot Citrix policies How (they aretaking effect)

4.9Troubleshoot issues with applicationperformance


4.10Troubleshoot XenServer Networkingissues


4.11Troubleshoot Provisioning Servicesrelated issues


4.12Troubleshoot Provisioning Servicesrelated issues



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4.13 Troubleshoot personal vDisk failures How

4.15 Troubleshoot Machine Creation ServicesHow (to resolvethe issue)

4.16

Troubleshoot issues related to user being

unable to access desktops and/or appsthrough StoreFront


4.17

Troubleshoot issues related to user beingunable to access desktops and/or appsthrough StoreFront


4.18

Troubleshoot issues related to NetScalerGateway and load balancing StoreFrontservers


4.19 Troubleshoot Receiver issuesWhat (is the rootcause)

4.20 Troubleshoot Receiver issues

How (to resolve

the issue)

4.21 Troubleshoot user profile issuesHow (to resolvethe issue)

4.22Troubleshoot issues related to NetScalerGateway and ICA proxy



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6 Interactive Item Usage

6.1Introduction

The 1Y0-200 Managing Citrix XenDesktop 7 Solutions exam consists oftraditional multiple-choice items, drag-and-drop, and simulation items. Thesimulation items are interactive and allow candidates to answer questions byinteracting with the interface.

All multiple-choice items and simulation items store the selected answers sothat candidates may revisit the item and see their previously selectedresponses.


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7.3 Descriptionof SimulationItems

Simulation items are used to test candidates’ abilities to complete specificconfiguration tasks. When this type of item is delivered, candidates areexpected to read and synthesize information included in the scenario andthen complete the listed tasks in accordance with best practices.

The main window is the first window presented for this type of item. Inaddition to the buttons on the helm, the main window contains a‘Simulation’ button. Clicking this button opens the simulated environment.

Figure 1 is an example of the main window for a simulation item in thePearson VUE environment.

Figure 1: Main window for a simulation item

Once the ‘Simulation’ button is clicked and the simulated environment islaunched, candidates are presented with a console. A floating window withall the relevant information from the main window is also presented. Thisfloating window has an additional marking functionality. It is resizable andmovable; it can be closed or reopened by simply clicking the ‘X’ button in theupper right corner.


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Figure 2 shows an example of the simulated environment with a floatingwindow.

Figure 2: Simulated environment with a floating window

The simulated environment looks identical to the real user interface of theproduct with which candidates are familiar.

Citrix Education worked closely with Subject Matter Experts (SMEs) toensure that the most relevant features and settings available in the realproducts are also available within the simulated environments. However,features such as Help menu items and other settings deemed irrelevant tothe task(s) candidates are being asked to address or settings otherwiseoutside the typical path taken were not included in the simulatedenvironments.

By default, the floating window resides in the upper-right corner of thesimulated environment. Candidates can move or resize the floating windowas needed. When candidates complete the required tasks or want to returnto the main window, they should click the ‘Done’ button in the floatingwindow. Clicking the ‘Done’ button saves the final configurations made andcloses the simulation window. Whether or not candidates configure anysettings or complete the required configurations, they still have to click the‘Done’ button to exit the simulated envi ronment. Candidates can go backinto the simulated environment after clicking the ‘Done’ button as many


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times as they wish and make changes as desired. Whenever they click the‘Done’ button, whatever new configurations they make will be saved. If theydid not configure anything, their original configuration will remain as-is.

Note: Whenever candidates try to visit the simulated environment for asimulation item that has been visited on a previous occasion, the followingwarning message appears:

Figure 3: Standard Warning Message

Clicking the ‘Done’ button prompts the simulated environment to save itsstate for scoring and results retention. Depending on the number ofconfiguration steps or the system resources on the test center’s computer,candidates may experience a slight delay after clicking the ‘Done’ button.While such delays are rare, if they occur, Citrix recommends that candidatesrefrain from using the mouse or keyboard while the simulation saves itsstate, as these actions may prolong the delay. Delays of this type are rare

and usually last no longer than 20 seconds.

If candidates choose to mark an item incomplete before exiting thesimulated environment, they can do so by checking the ‘Incomplete’checkbox at the bottom of the floating window. At the end of the exam,candidates may review the items they marked as incomplete.

Candidates can also reset the simulated environment by clicking the ‘Reset’button. Clicking the ‘Reset’ button clears any configurations made within aparticular simulated environment. This restores the simulated environmentto a clean state; the state it was in when it was first visited. Candidatesshould only use the ‘Reset’ button if they want to reconfigure the simulatedenvironment from its original state. Otherwise, they can delete or undounwanted configurations and they will still get the appropriate score. A‘Help’ button is also provided in the floating window. This button providesbasic help text to guide candidates on how to use simulations. This help textis not customized to the specific items and will not guide candidates on howto make specific configurations for an item.


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Figure 4 is an example of the floating window.

Figure 4: Floating window


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8 Scoring and Answering Process

8.1 Scoring In order to receive points on a simulation item, candidates must complete allthe tasks in accordance with the requirements in a manner that is deemedacceptable. For this exam, SMEs defined “acceptable” as actions that meetthe requirements without rendering harm to the environment. In thoseitems in which a best practice is identified, candidates are expected toadhere to the best practice.

Based on the nature of what is being tested, candidates may receive partialcredit for completing some of the required tasks. The exam was designed toallow for partial scoring. Candidates can earn points for items in which allcritical tasks are correctly configured rather than only gaining credit when all

tasks, critical and non-critical, are configured correctly.

8.2 AnsweringProcess forSimulationItems

SMEs identified the most common paths candidates may take to perform thetasks included in a simulation item. As such, candidates will find that mostactions that could be taken to configure a real implementation to meet therequirements are also available in the simulations. Examples of possibleways to answer items include using various menu options, mouse clicks,keyboard inputs and multiple consoles as needed. While the ExamDevelopment team endeavored to ensure that the most common ways tocomplete a task were available in the simulation items, some actions may beexcluded or otherwise unavailable within the simulation. In those limitedcases in which an action is not allowed in a simulation, candidates will needto use an alternative, correct action to complete the required configurations.

Candidates are required to create and/or configure specific settings and/orpolicies within the simulated environments. Some of the simulation itemscontain specific instructions that specify how candidates should name thesesettings and policies. However, if not specified, candidates are not penalizedfor misspelling the names of these settings and/or policies. For some of thesimulation items, Citrix did not specify how the settings and/or policiesshould be named. In such cases, candidates can name the settings and/or

policies whatever they choose.


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9 Time Matters for this Exam

9.1 SystemClock versusActual Time

The time remaining is displayed in the top right corner of the main windowfor all the item types; however, it is not visible from within the simulationitems once the simulated environment is launched. The time displayed onthe task bar of the simulated environment desktop is part of the simulation.It is the time of the simulated server and, therefore, may not be accurate.

Candidates configuring a simulation item can use the Alt + Tab combinationkeys to toggle between the simulated environment and the main window inorder to view the time remaining.


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10 Appendix: Practice

10.1Introduction

Exam-takers should refer to the objectives and testing aspects listed insection 5 of this guide in order to determine not only which topics will beon the exam but also how these topics will be tested.

For example, if the objective reads, " Identify the appropriate plug-in touse ," and the testing aspect reads, “ When ,” exam -takers should expect tosee:

A "scenario describing the need to install a specific XenApp Plug-in"

o Scenario : XenDesktop was recently implemented in an

environment. A Citrix Administrator in the environmentneeds to tell the end users which Citrix Receiver type toinstall in order to access their XenDesktop resources. Theend users in the environment will need to access hostedapplications through Receiver for Web.

A question that requires you to "determine which Citrix Receivertype to install" based on the scenario

o Which Citrix Receiver should the administrator instruct theend users to install?

The objectives and testing aspects for this exam were developed by ExamProject Managers and subject matter experts based on identified tasks thatrelate to analyzing and designing a Citrix XenDesktop 7 solution. Thenumber of questions written for each objective relates directly to theimportance of that objective as it relates to the managing, maintaining,monitoring and troubleshooting, and is proportional to how frequentlythat task is performed.

10.2SampleQuestions

Scenario: A Citrix Administrator needs to provision Windows 8 pooleddesktops for several developers. The administrator will provision thedesktop OS machines using Provisioning Services. Personal vDisks will beassigned to the pooled desktops.

The administrator installs new programs on the master target device.

What should the administrator do before shutting down the master targetdevice and setting the vDisk to standard image mode?


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A. Defragment the disk.B. Update the inventory.C. Delete the Personality.INI file.D. Stop the target device software.

Answer: BObjective: Manage Personal vDiskTesting Aspect: What (considerations need to be made)

Source: Citrix eDocsXenDesktop> XenDesktop 7> Manage> Personal vDisks> ManagingPersonal vDisks

http://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-

personal-vdisks.html

Scenario: Users at remote locations report poor application performanceand high latency. The help desk manager has asked a Citrix Administratorto investigate.

What should the administrator do to investigate this issue?

A. Examine the logs in Event Viewer.B. Examine the users' sessions in Citrix Director.C. Enable TCP Keep Alives in the server's registry.D. Check the policies currently being applied in Citrix Studio.

Answer: BObjective: Troubleshoot issues with application performanceTesting Aspect: What (is the root cause)

Source: Citrix eDocsXenDesktop> XenDesktop 7> Manage> Manage session activity> Configure

Automatic Client Reconnection

http://support.citrix.com/proddocs/topic/xendesktop-7/cds-auto-client-reconnect.html

http://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/infocenter/ic-how-to-use.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-auto-client-reconnect.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-auto-client-reconnect.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-auto-client-reconnect.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-auto-client-reconnect.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-auto-client-reconnect.htmlhttp://support.citrix.com/proddocs/topic/infocenter/ic-how-to-use.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.htmlhttp://support.citrix.com/proddocs/topic/xendesktop-7/cds-manage-personal-vdisks.html


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11 Appendix: FAQ

11.1Introduction Due to the uniqueness of this exam, an FAQ section has been added to addresssome of the questions frequently asked by candidates.

11.2 FAQQuestion Answer

How is the exam graded? When a candidate selects an option asthe correct response to an item orconfigures a setting or set of settings,those settings are saved in the examwhen the candidate clicks the ‘Next’ or‘Done’ button. At the end of the exam,when candidates click the ‘End Exam’ or‘Exit Exam’ button, the final responsesto the items on the exam are gradedusing scripts and scoring logics.

How are my grades calculated? A complex but thorough gradingalgorithm is used to calculate your finalscore. Your grades are calculated usingthe scores you receive for each item.

Note: Calculating your final score usingthe averages for the sections on theexam will, in most cases, vary from thefinal score indicated on your scorereport. Please see section 4.3 “HowSection Weights Relate to Questions onthe Exam” for more details.

What happens when Iconfigure a setting in the

simulated environment andclick the ‘Done’ button?

When you configure a setting in thesimulated environment and click the

‘Done’ button, the setting youconfigured is saved and you arereturned to the main window of thatitem.

What happens when Iconfigure a setting in thesimulated environment, checkthe ‘Incomplete’ check box,and click the ‘Done’ button?Will the item be scored?

Yes, the configured setting will be saved,but the item will be flagged as‘incomplete’ so that you may revisit it atthe end of the exam. Since you havealready configured the environment,you do not have to remove the


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incomplete check mark in order to getcredit. You will be graded according toyour response, regardless of whetherthe item is marked as ‘Incomplete’ ornot.

What happens when Iconfigure the simulatedenvironment, but then make achange to a particular setting inthe environment and click the‘Done’ button?

The particular setting you change will beupdated, but all the other settings willremain the same.

What happens when Iconfigure a setting in thesimulated environment, click

the ‘Done’ button, go back intothe simulated environment andconfigure new settings?

The old setting and the new settings aresaved and graded at the end of theexam.

What is the function of the‘Reset’ button?

The ‘Reset’ button clears the simulatedenvironment and returns the item to thestate it was originally in when thecandidate first launched it.Note: Icons in the console within thesimulation may take a while to loadafter the Reset button is clicked.

What is the function of the‘Done’ Button?

The ‘Done’ button saves whateverconfigurations or changes you makewithin the simulated environment andreturns the item to the main window.

What is the function of the‘Incomplete’ checkbox?

The ‘Incomplete’ checkbox marks orflags an item as incomplete so that youmay edit that item at the end of theexam. You may click the ‘ReviewIncomplete’ button on the review screenat the end of the exam to review all theitems marked ‘Incomplete’ in a

sequential order, or you may double-click a single item marked ‘Incomplete’to review that item from the reviewscreen at the end of the exam.

What is the function of the‘Return to Question’ button?

The ‘Return to Question’ button returnsthe simulated environment item to themain window for that item.

What happens if I launch asimulated environment, do not

No, the item is saved, and it does notappear as an incomplete item unless you


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perform any configurations,click the ‘Done’ button, andmove to another item? Is itmarked incomplete?

mark it as incomplete using the‘Incomplete’ checkbox in the floatingwindow.

How can I speed up the loadingof items during the exam?

There is no way to speed up the loadingof items. The simulation items are largeand require a short but noticeableperiod to load. When you notice that anitem is loading, please do not interactwith the item until it is fully loaded. Ifyou continuously click the ‘Done,’ ‘Next’or any buttons while an item is loadingor while the state of an item is beingsaved, this could delay the processing

time, which will, in turn, cause a longerwaiting time for you. If you click abutton continuously for a very longperiod, you may cause your exam tocrash. Citrix suggests that candidatesrefrain from clicking buttons when theexam is loading items or savingconfigurations.

What should I do when theexam screen looks blank?

When the exam screen goes blank, donot touch the mouse or keyboard for afew seconds, and the exam willload/reload. The exam screen may goblank for a few milliseconds whennavigating from one item to anotherbecause the exam is trying to load thenew or next item. The exam screen mayalso go blank when it is saving certainconfigurations. However, if the examscreen goes blank for more than 20seconds on any given instance, pleasecontact the test center administrator.

How do I know how much timeI have remaining to completethe exam?

In the exam, there is a ‘Time Remaining’clock. However, the clock is onlyavailable from the main window. Youcan use the Alt + Tab keys to togglebetween the simulated environmentand the main window in order to viewthe ‘Time Remaining’ clock.


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What happens if I miss onlyone configuration step?

Citrix worked with Subject MatterExperts (SMEs) to identify criticalconfiguration steps for each of thesimulation items on the exam. Criticalconfiguration steps are those steps that,if not configured properly, would resultin the task required not beingcompleted at all, not even partially. Ifyou miss one of those critical steps, youcould lose all the points for that item.However, if you miss some of the non-critical steps, you may still get somepoints for the other steps youconfigured or answered correctly.

How many steps can I missbefore failing an item?

You could fail an item by missing one orseveral steps depending on the natureof the step or steps you miss. Somesteps are considered critical, and assuch, missing a critical step could resultin partial credit or no credit at all.However, candidates could miss one orseveral non-critical steps and stillreceive partial credit depending on theitem.

How do I know if thesimulation is functioningcorrectly?

If the navigational buttons areresponding correctly, the simulatedenvironment is launching correctly andall the icons in the wizard or console aredisplaying correctly as well, then thesimulation is working.

Note: If you are trying to configuresomething and you notice that thesimulation is not allowing you toconfigure as you would like, STOP, re-

read the scenario and tasks and try toconfigure the item again.

What should I do if I cannotfind what I am looking forwithin the simulatedenvironment?

Everything you need to address the full-screen items on the exam are providedin the scenarios and in the simulatedenvironments of those items. If youcannot find what you are looking for,please go back and re-read the scenario.


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If you are convinced that there is aproblem, please use the ‘Comment’button and comment on the problem.

Can I explore in the simulatedenvironment and will I bepenalized for doing so?

Yes, you can explore the simulatedenvironment. And no, you will not bepenalized by any means for exploringthe environment.

Will I be penalized for doingmore than is requested toanswer a particular item?

No, you will not be penalized for doingmore than is required; however, Citrixadvises that you do not “over configure”any settings, as this will not give youextra credit and could result in errors,which could decrease your score.

Are the items on the 1Y0-200

exam conditional?

No, the 1Y0-200 exam items are not

conditional. Your response to each itemis treated independently and will notaffect your response to the next item.

Documents

1Y0 200 ManagingCitrixXenDesktop7SolutionsPrepGuide Version6.0