7/17/2019 1st case
1/1
BIA employs about 700 and the director overseesabout 600 of
themThese operations people are basically concerned with the
day-to-day running of the airport and the short and medium-term
operational planning
The airfieldside of things essentially involves maintaining the
runways, agreeing slotallocations with the airlines, developing and
implementing safety management systemsand keeping the fire crew
fully trained
facilities management team and an engineering services team
thatlook after the maintenance of the whole site.
One of the major tasks for operations is not just to provide the
infrastructurefor allthe other organisations on site such as
airlines, handling agents, retailers, cargo handlersbut also to
provide the leadership and coordination for them
community groups, which we liaise with as we work to monitorand
improve the environment. My personal job is about coordination and
setting t
hesafety and customer service standards for everyone to adhere
to
duty manager is to coordinate all our efforts, ensuring thatthe
catering people know whats happening and making sure our
information servicespeople know so they can tell the passengers,
for example
The terminal managers needto keep their ears and eyes open.
Passengers may report that they have seen someoneacting
suspiciously and the managers need to know what to do
The terminal managers also have to deal with major incidents
things like bombthreats
Our mission is to be the best regional airport in Europe. To do
this we need continuallyto try to improve everything we do
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