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Course Instructor: Dr. Swati SinghCourse: MBA IIAmity Business School

Dr. Swati Singh 1

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Production is the creation of goods and services

It concerns itself with the conversion of inputs intooutputs, using physical resources, so as to provide the

derived product to the customers while meeting the otherorganizational objectives of effectiveness, efficiency andadaptability

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It is defined as the application of scientificmethods, tools and techniques toproblems involving the operations of

systems so as to provide those in controlof the operations with optimum solutionsto the problems

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It is the set of activities that create value in the form

of goods & services by transforming inputs intooutputs

It is the management of direct resources likemachine, material, manpower etc. through planning,

organizing, controlling, directing and coordinating, toproduce desired output.It also deals with design of products and processes,

acquisition of resources, transformation of resourcesi.e. inputs to outputs and distribution of goods and

services.It also refers to the systematic design, direction and

control of processes that transform inputs intoservices and products for internal as well as external

customers..

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OperationsTeller Scheduling

Check Clearing

Collection

Transactionprocessing

Facilities

design/layoutVault operations

Maintenance

Security

FinanceInvestments

Security

Real estate

Accounting

Auditing

MarketingLoans

Commercial

Industrial

Financial

Personal

Mortgage

Trust Department

Commercial Bank

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MarketingSales

promotion

Advertising

SalesMarketresearch

OperationsFacilities

Construction; maintenance

Production and inventory controlScheduling; materials control

Quality assurance and control

Supply chain management

ManufacturingTooling; fabrication; assembly

DesignProduct development and designDetailed product specifications

Industrial engineeringEfficient use of machines, space,

and personnel

Process analysisDevelopment and installation of

production tools and equipment

Finance/accountingDisbursements/

credits

ReceivablesPayablesGeneral ledger

Funds Management

Money marketInternational

exchange

Capital requirements

Stock issueBond issue

and recall

Manufacturing

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InputsTransformation

ProcessOutput

Quality ofInputs

Monitored

Quality ofOutputs

Monitored

RandomDisturbances

FeedbackMechanisms

It is defined as a user of resources to transform inputs into some desired outputs

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Quality ofInputs

Monitored

Quality ofoutputs

Monitored

INPUTS

*Raw Minds(Students),*Teachers,

*Administrative

staff,*Classrooms,*Computer Lab,

*OHP

OUTPUTS*EnlightenedStudents with:

*Good CommunicationSkills

*Pleasant Personalities

*Leadership Qualities*Team Spirit*Decision Making

Abilities

FEEDBACK MECHANISM

success at placement

InterviewsGrades obtained

in examsRatings of SurveysNo. of applications

for admission in institute

TransformationProcess

RANDOM

DISTURBANCES

*Strikes of Students,teachers or staff

*Undue interferenceof Govt.

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Quality ofInputs

Monitored

Quality ofoutputs

Monitored

INPUTS

*Customers*Waiters

*Chef*Manager

*Furniture*Building

*Food

OUTPUTS

Customers satisfiedwith:

*Good preparationof food

*Pleasant behavior and

personalityof the waiters

*Appropriate pricescharged

FEEDBACK MECHANISM

Rising revenuesRepeat customers

Appreciation of customers


RANDOMDISTURBANCES*High turnover of Chefs,

waiters etc.*Inflation

*Govt. taxation policy

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Quality ofInputs

Monitored

Quality ofoutputs

Monitored

INPUTS*Machines &

Equipment*Components,

parts,Sub-assemblies

etc.*Office

Infrastructure

(Computersfurniture etc.)*Capital*Building*Workers

*Managers

OUTPUTSRefrigerators with:

*Good coolingperformance

*Less consumptionof electricity

*Good after sales

service*Genuine prices*New advanced

features

FEEDBACK MECHANISM

Rising sales volumeLesser customer complaints

Positive response ofcustomers in thefeedback forms


RANDOM

DISTURBANCES*High Turnover of workers

& managers*Govt. tax policy

*Strikes by trade union

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Cost or Price:Make the product at low cost which eventually decreasesprice but also increases competition

ORHigh priced products generally associated as premium,good quality ones.

Quality:Improve design quality of product or service i.e. enhancefeatures, looks etc.This helps in commanding higher price in market due to

special featuresORImprove process quality i.e. enhance reliability of product orservice to provide defect-free products (Using TQM, SixSigma techniques, Lean Manufacturing etc.)

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Delivery Speed: Make the product quickly than competitors to gain an

edge

OR Take advantage over competing firms through speedy

service and on-site repair Delivery Reliability: Deliver the product or service on or before a

promised delivery due date e.g. Tyre supplier should deliver before time for car

manufacturing, Courier service

Coping with changes in Demand:

Companys ability to respond to increases and

decreases in demand is important to its ability tocompete

Investment in new technologies also help in beatingcompetition

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Flexibility and New-product Introduction Speed: It refers to the ability of a company to offer a wide

variety of products to its customers

Other dimensions:It includes support provided in terms of:-

After-sales service Product mix options Providing technical assistance

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1f303OM PPT-1 (TP)