1EMC CONFIDENTIAL—INTERNAL USE ONLY EMC ITEMPOINT FOR MICROSOFT EXCHANGE SERVER Quick, easy, mailbox recovery and restore

1EMC CONFIDENTIAL—INTERNAL USE ONLY

EMC ITEMPOINT

FOR MICROSOFT

EXCHANGE SERVER

Quick, easy, mailbox recoveryand restore


What is EMC ItemPoint for Microsoft Exchange Server?

Software that, when used with EMC Replication Manager, allows the quick recovery and restoration of individual mailboxes, email, attachments, contacts, and tasks from a copy of Microsoft Exchange Server


ItemPoint’s Business Value Why use ItemPoint for Microsoft Exchange Server recovery?

• Because it…√ Is fast, easy, and secure; no changes required to your

Exchange infrastructure√ Improves recovery time objectives (RTOs) for locating and

restoring Exchange email√ Is integrated with Replication Manager for simplified

workflow• ItemPoint uses EMC snaps, clones, or RecoverPoint continuous

data protection (CDP) or continuous remote replication (CRR) replicas


Who Benefits from ItemPoint?• Exchange/IT administrators servicing internal

stakeholders

• IT staff performing migration or recovery tasks

• Fortune 500 companies for IT administration, compliance, and investigation

• Law firms assisting clients with email restoration

• Local and federal government agencies for investigative purposes

• Consulting firms providing email recovery and search services for clients

• Email hosting service providers for regulatory and compliance requests

• Any company with the need to perform specific searches across its live database without interruption


Powerful Search Capability• Search any EMC snap, clone, or RecoverPoint CDP/CRR

bookmark with precision to find the desired email, attachment, etc.

• Quickly locate messages that meet specific search criteria:

– Key words, subjects, dates, to/from, etc.– Search within attachments– Search across multiple mailboxes or Exchange database

files simultaneously– Locate the items you need and export them with a simple

drag and drop

• Meet internal research, investigation, and compliance needs

• Maintain data accessibility to assist in compliance with Sarbanes-Oxley, HIPAA, various financial requirements, and regulations


Accelerate Your Exchange Migrations

• Copy existing mailboxes to Microsoft Exchange Server 2010 without requiring the old server and new server to be online simultaneously

• Mailbox Creation Wizard fully automates the ability to copy legacy email to a new server

• Supports Microsoft Exchange Server 2010 features, including the Personal Archive Mailbox and Recoverable Items


ItemPoint Extract Wizards• ItemPoint Extract Wizards facilitate the restoration of the

Information Store from a backup tape or archive file to a local share, without a Microsoft Exchange Recovery Server

– Direct Method does not use the backup server software so has limited support for tape libraries and robots, requiring manual control

– Advanced Method works as a client for your backup server to support your tape drive devices and existing catalogs

• Find the items you need, preview those items, then simply drag-and-drop (copy/paste) items into your target location

• ItemPoint Extract Wizards are included for:– Microsoft Windows NT Backup– Symantec BackupExec– EMC NetWorker


What is included with EMC ItemPoint?• ItemPoint is configured with the following

features by default at no additional charge.

– Advanced Search

– PST as a Source

– EMC Networker ExtractWizard

– Symantec Backup Exec ExtractWizard


What are these features?• Advanced Search

– This allows customers to search within attachments when conducting a search.

– Over 400 attachments types are supported.

• PST as a Source– This allows customers to open offline PST files as a

source for restoration / searching purposes.

• EMC Networker & Symantec Backup Exec ExtractWizard

– These allow customers to restore Microsoft Exchange backups without an Exchange recovery server, RSG, or RDB to a file system location.


What are the Prerequisites for ItemPoint?• Replication Manager (minimal v.5.4.1)

• Windows OS with the latest service packs– Windows Server 2003, 2008, 2008 R2

• Standard, Data Center, Enterprise editions

– VMware & Microsoft Hyper-V are supported hosts– 32bit or 64bit

• .NET 3.5 framework with service pack 1

• 32bit Microsoft Outlook client– We recommend Outlook 2003 or newer configured to an

Exchange mailbox– ItemPoint is a 32bit application that is fully tested and

compatible running on 64bit environments with 32bit Outlook clients


Requirements and Restrictions

• Replication Manager supports item level restore (ILR) for Exchange 2007/2010 databases

– ItemPoint for Exchange must be installed on the mount host

• This is a rebranded version of Kroll’s Ontrack PowerControls

– RM Console must be installed on the mount host– RM Agent must be installed on the mount host

• All of RM’s replication technologies are supported

– ILR is not currently supported for remote replicas (MV and SRDF)


Item-Level Restore Access

• Action is accessible from a replica and application set


Item-Level Restore WizardWelcome Screen


Item-Level Restore Wizard Welcome Screen error check


Item-Level Restore WizardReplica selection


Item-Level Restore WizardReplica selection for RP


Item-Level Restore WizardSelect Databases

Select one Exchange 2007 or 2010 database


Item-Level Restore WizardMount Path

• Can only mount to current host, so it is pre-selected

• User can select mount path

• Can select to mount a snap of the replica, if storage technology supports

• Can select to maintain LUN visibility

• Read-only mount is run


Item-Level Restore WizardReady to Launch ItemPoint


Item-Level Restore WizardMount progress

• RM runs a read-only mount• Then starts ItemPoint


ItemPoint for Exchange


ItemPoint for Exchange


How do the EMC ItemPoint ExtractWizards work?

Microsoft Exchange full or incremental backups created to tape or disk can only natively be restore to an Exchange server.

The EMC Networker ExtractWizard process:

Two options: direct and advanced methods.

The ExtractWizard direct method allows restoration to an alternate hard disk or file system location from tape or disk backup.

The ExtractWizard advanced method for Networker, using the locally installed Networker agent, will make API calls to the Networker server and return the possible restore points for the identified Exchange client.

Specific backups (full/incremental) can then be selected for restore.



The EDB and log files will be restored without being mounted.

These files are then ready to be opened with ItemPoint.

The Symantec Backup Exec ExtractWizard process:

Similar to Networker, the ExtractWizard direct method allows restoration to an alternate hard disk or file system location from tape or disk backup.

The ExtractWizard advanced method for Symantec Backup Exec uses an emulation process to provide an alternate location for redirecting an Exchange restore with the Backup Exec software.



This method will initiate the restore to an alternate hard drive location without requiring it to be an Exchange server.

It will restore the EDB and log files without being mounted.

These files are now ready to be opened with ItemPoint.

The ExtractWizards will not restore RM LUNs backups from Symantec or EMC Networker.

The customer will have to follow the standard procedures to restore prior to presenting the data to ItemPoint.


Any Questions?


THANK YOU

Documents

1EMC CONFIDENTIAL—INTERNAL USE ONLY EMC ITEMPOINT FOR MICROSOFT EXCHANGE SERVER Quick, easy, mailbox recovery and restore