Tech Enterprise Focus: Doing Business With GovernmentI

C ANADA' S C O M P U TER 1N F ORMATION S O U R C EH

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18 x2 producu are capable of 56Kbps downloads. Due to Fcc miss stat restrict power rxrtput. however, ament download speeds are limited to 53Kbps. Upload speeds are limited to 33.6xbps. Actual speeds may wry depending on line conditions. 'Hon-oismntable price. OLeasing anangad by Dell Finarmal sevcmCanada an inepedsnt amity to qualiliedbusiness customersonly Lease price based m a 36mcnth lease. DAC Fust momhly lease payment due prior to delivery Fair market value buyout at expiry of hase. OSHIPRHG AHD APPUCABLE TAXES NOT INCLUDED Limited time offer prices und specifications valid in Canada aonly and subject to change vvhhrxn notice. Softvwe does nor irclude documentation and may differ from retail versirm. "System weight with ffoppy driw in options bsy rk On site service may not be axailalfe in certain remote seas. '12X/Min.,oX/Iuiin.. '14X/Min. Dell, the Dell logo, Oimermon and PowerEdge are bregistered oademarh and ladtude. plecbion, lnspinm and sre E logo are radsmarte ol Dell compuur orporation. Intel, the intel Inside logo and psmium are registemduademarks and MMx is uuademadr of Intel corporation. Mhrosoft, windows, Ms, M and Backoffice am registered ademarks and InteaiMovss is Ia uadsmark of vtkxoscft Corporatirm. 3Ccm and Edmunk are rejstered uadrmarts of 3Com Corporaurxr. Tiinieon is a registered uademark of Sony Corpomtion. XIACK is a registered trademark of U.S. Robodcs Mobile Communications Corp. Xemx is a registered trademark of XEROX CORpDRATIDM and XEROX 0CANADA LTD. Ag osw adsmarls and registered uadsmarks are sre property of their mspecdva holders. u For a complete copy of our Guarantees or Limited w rranties please wrile to Dellcanada, 155 Gordun Baker Road, suite 501, Nosh York, Dntado, M2H 3NS ©19MDell comprmr corprxadon All rights nusrvsd.pentiumI

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GREATER TORONTO EDITION • AUGUST '98

TEOINOLOGY SOLUTIONS FOR BOSIN65 IN GNINA

F EA T U R E S

1823484950 How to steal company info

Encryption on the desktopFingerprint scanner secures your computerYour face is your password with VisionicsCanadian firms vulnerable to Net fraud

TE1 Doing business with the governmentTE1 Strategis a storehouse of business infoTE7 GSM now suitable phone line substituteTE10 ATI a world leader in PC graphicsTE15 Bank claims videoconferencing savingsTE18 Fortune 1000 firms reluctant Net investorsTE21 Color the only way to go with handheldsTE26 Getting the goods (and bads) from BDCTE30 Mining comoany digs for Y2K Bug infoTE31 Economist warns of millennial recession

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58 Anywhere, anytime

60 Wireless networked vehide piques interest63 Wi-Lan's future in spread spectrum65 Unplugged and productive

Iridium keeps mobile phone users connected26 Affordable 17-inch monitors32 Affordable 17-inch monitors survey41 The higher end of 1770 The higher end of 17 surveyWireless technologies aid remote workers

N EW S 8 R E V I E W S~ i

79 Camelot games non-violent and colorful83 Stepping Stone makes Basic training easy90 Nikolai attracts an older crovvd

9 W indows 98 hits the shelves16 Faces developer hits jackpot17 FTC misinterpreted antitrust law„ Intel says49 Windows 98 released, big deal53 Free Internet service in Calgary56 Compaq focuses on the Internet75 High-tech workers likely to switch careers

80 Domain name disputes in Cyberspace&5 Crimjack's top 10 gaming sites86 I n ternet Service Provider listDEPARTMENTS

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lettys6 From the Editor-:,-'~

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98 gttserorou '

68 MobilePro-750C NEC's silver bullet71 No digicam in Polaroid's imaging kit73 StudioStar prime choice for accurate color

KKE372 Visioneer offers low-cost doc management

84 "The end is near (again)!

9$„:.'-"",:, Iassl

98 -:Celen4ji

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88 Weaving your own Web site: Part XXXV93 Organizing outlines

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89 P hotoshop experts offer Web design tips92 A superficial look at Microsoft Web tools

76 Windows themes free and easy

KKHEXZ977 MS Office 98 makes its debut on the Macg.lmidex

104 Who watches the watchmen?

COINING UP IN GREATER TORONTO EDITIONSEPTEMBER 1998

Back to school: Comptders in educationPCs for students • Video conferencingComputer-based career development

Ad Deadline T u e., Jul. 28Distribution Fri . , Aug. 14

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I' I IAd Deadline Tu e., Sep. 29Distribution Fri. Oct. 16

gQ F ROM THE EDITOR ~ AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca

A year half emlsty~r half fullThis seems dose enough to mid-year to takestock of where the personal computer indus-try has taken us so far, and what's likely totranspire during the rest of 1998. I wouldn' t

characterize anyof the develop-

.8'P 4: ments so far thisyear as earthshattering, butthere are a fewground-layingevents that willhave an effect ono ur futur eoptions as con-

Saclset y va Slat 1With Intel extending its proprietary Slot 1design to the entry-level segment with itsCeleron processor, Socket 7 and the chipmanufacturers that use it, wil l be underincreasing pressure. Intel trademarked thePentium brand as a way to differentiate itsfifth generation "586" processor from itscompetitors, and with the Pentium I and itsSlot 1 architecture, closed the door a littletighter. CPU competitors such as AMD andCyrix have typically had success in the entry-level market, competing most successfullywith Intel's slower chips. They couldn't usethe Pentium name, but they could use theopen architecture of Socket 7. The Pentium isnow part of history, and with the Celeron,Intel brings its most current arChiteCtur,including Siot 1, to the low-cost PC market.

PC manufacturers now face a decision ofwhat kind of machine to build for the sub-$1,500 market, which incidentally, is veryhot right now. Some will go with Intel all theway, but others will keep Socket 7 alive for awhile longer. Of note, both Compaq and IBM

sumers.

currently have machines that use alternativeCPUs.

The significance of these distinctions maybe lost on purchasers of these systemsbecause they may not know — or they maynot care — about them. Power users who wantor need only the technologies at the bleedingedge will seek out the 400 MHz systems with10Q MHz buses — and will cough up premiumdollars for the privilege of owning them. Butwho buys a sub-$1,0QQ computer? I think it' speople who don't want the most computingpower, but merely enoughcomputing power.The irony is that the growth of the PC indus-try depends on people believing that therenever is enough computing power.

Nflndagata s81 arrlVeaFor PC users, the hunch of Windows 98 lnlate June provides a useful mid-year marker.Computers being developed after this eventhave the potential to offer real benefits overthose that came before. It's not Windows 98per se, but how Windows 98 will mesh withthe PC 98 System Design Guide specifications{co-authored by Microsoft and Intel) thatcould provide a friendlier PC experience,

One longstanding complaint is how longit takes thecomputerto boot up once you' vehit the on button. If you buya new PC withFastBoot BIOS support, Windows 98 will getyou to the desktop more quickly.

Microsoft is also working on an OnNowspecification that will allow the operatingsystem to control power management of thePC and its peripherals. OnNow addresses adiverse set of problems that contribute towhy a PC can't be an instant-on device. Bymaking the OS the central controller ofpower states of the PC, its software and itsperipheral devices, the computer could reli-ably be put into a sleep state and then wokenup any time it was needed. Of course

Microsoft has still to convince the entireindustry of the merits of OnNow.

Another complaint that Windows 98 triesto address is the time it takes to launch anapplication. Working with code developed byIntel, Microsoft has induded an applicationlaunch optimization feature in Windows 98that reduces the time needed to load yourmost frequently used applications.

Whether you derive benefit fromupgrading to Windows 98 depends a lot onthe age of your system. Newer hardware willbe needed to exploit many of the new fea-tures. I read reports in the week followingthe Win 98 launch of a few upgrade prob-lems people have encountered, And somemanufacturers — Deff for example — were rec-ommending that users hold off on upgrad-ing their systems until the company can testtheir systems and provide new drivers orBIOS if necessary.

Camlaute differentThere's a steadfast group of computer userswho won't care a bit about any of this and forthem, the year so far has been kind of sweet.Whether it's the success of G3-powered Macs,the controversial iMac, encouraging financialperformance or the decent upgrade toMicrosoft Office for Macintosh, Apple fanshave got to be pleased. It looks like the com-pany once again has wind in its sail — well atleast people are taking notice.

We' re often berated by some readers forbeing anti-Mac. The fact is, we probably havemore Mac heads per square foot than othercompanies of similar size. I'm one of the fewpeople at TCP who even uses a PC, but evenso, I also have a Mac on my desk.

Enjoy the issue

David Tanaka, Editor

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Dralg the OS rellglaua cantentI don't know if your editorial department isasleep at the wheel or just looking to whipupa little sales through operating system reli-gious wars. Whatever the case, I'm tired ofanti-Microsoft operating system fanatics andtheir need to fight the defunct OS/2 vs.Windows jihad through the new proxy of

The recent tempest-in-a-teapot over thesupposed merits and demerits of Linux is agood example Like most programmers, Iunderstand perfectly the technical merits ofLinux. Unlike these zealots, I also understandthat the average SOHO [small office/homeoffice] user has a hard enough time withtoday's no-brainer Win 95 and Mac machines,which are without a doubt the easiestsystems

For a paper such as yours to falsely andrepeatedly suggest that Iinux is in any way aseasy to set up or use as pre-installed Win 95does a disservice to your readers, Sure, a tech-nically adept user can install and use Linux.More likely, the average SOHO user will wipeout his hard drive trying to set it up. At thispoint, without a machine, he can foq,et aboutLinux's "tech support," which consists of abunch of hackers you have to track downthrough the Interne.

It's time to recognize that the marketprefers easy-to-use interfaces and install pro-cedures, even at the expense of (often irrele-

vant) hidden technical functionality. FreewareI.inux has a very long way to go before it getsinto this ieague.

Luke Rollins

San't lalcls an the teleran chipI just fmished reading your article "The fastestPentium IIs" (KP Lab Test, June '98) by SteveHalinda and was a little dismayed by the neg-ative light in which you portrayed the IntelCeleron processor. I'd like to take issue withthe statement that the iComp numbers speakfor themselves. This is simply not true.

The area this chip shines in is 3D gameperformance for the price, something theiComp numbers don't show As a cost<on-scious home user, I don't need blistering speedfor word processing and surfing the Internet,but one thing I really notice is a slow 3D gameor slow multimedia. The Celeron has the samecore as a Peniium II chip, which means it alsohas the same floating point number calculat-ing ability as a Pentium H. The one area whereyou really see the effect of this is in 3D gamesand some other multimedia applications.

If you run benchmarks on real 3D applica-tions, such as Quake II, you quickly realize thestrength of this chip. It simply blows away theclosest pricedcompetition, such as the 233[MHz] MMX, and the AMD and Cyrix chips.

For those who are thinking of upgrading,and are looking at the lowed CPUs, this chipis an exceffent choice, as it is very low priced,

to use.

I.inux.over substance.

and it allows users to make the jump to a Slot1 motherboard, which will be importantwhen it comes time to upgrade (I'd be wiBingto bet that Socket 7 and Super 7 motherboardswill be virtually non-existent in a year or so),I think Intel has done a really poor Iob of mar-keting this chip, as usual they focus on style

David Begg

Cet an accountantYou carried a letter to the editor (R reply) fromJeff Johnston, in the July edition, wherein hestated that Rod Lamirand'5 article on SOHOwas incorrectly calculating capital costallowance on a computer used in a homeoffice,

Unfortunately, his proposed calculationand solution, although interesting, is alsoNOT incompliancewith the fstcome Tax Act.

Anybody running a business, be it at homeor elsewhere, should not assume that incometax compliance or planning is simple — just tryreading the first few pages of the approxi-mately 2,500 pages of itf

It is well worth making friends with yourlocal professional accountant! Or else youmay be making more friends with RevenueCanada Taxation than you first thought!

Chris Myburgh CGA

Jeff Johnston's letter on Rod Lamlrand's articleCOntinued OPI Page 0

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Contimied froin page 6

is not fully correct when it comes to the cal-culation of capital cost allowance (deprecia-tion).

If a $3,000 computer is purchased on JulyI, then the CCA for this depreciable asset forthe year would be $450 (3,000 x 0.30 x 0.5).The only time one would prorate this deduc-tion is when the fiscal year of the business inwhich the asset was acquired is less than 12months, I suspect Mr. Johnston misinterpret-

ed Tax Bulletins 175 (paragraphs 2 and 3),and285 (paragraph 13). As weII as Income TaxRegulation 1100(3), which is the foundationfor this rule.

Bulletin 172 states "Because capital costallowance is based on the length of the taxa-tion year and not on the period during theyear that depreciable property may have beenused to in earning income...."

The taxation year for a business is its fiscalyear. This should properly clarify the issue athand. Like office in the home expenses, CCA

cannot be used to create or increase a businessloss.

Austin Guerin

Can't blamethe post office for this oneMy buddy Geordie asked me the other day,"Why did I send him a New Year's card viaemail when it was June 8, 1998?e

I had to sit and think, and yes I sent a fewof my friends cards at New Year's Eve and I didindeed send one to Geordie but it arrived six

months late!Goes to show, even letters via email get

faxes.

lost in the mail!Kevin Brown

On or off?I was wondering, is leaving the computer onfor 24 hours a.day bad? I heard that nowadaysmost computers are burned and tested prior toshipping and so leaving it on 24 hours a dayis not bad for the computer. Is this true?

I'm just curious because I want to leave'mine on (well the monitor is turned off, justthe CPU is on) since I'm planning on havinga digital answering machine for voice and

Sheila Patel

GB replies: Generally, monitors should be protect-ed with a screen saver or set to turn themselvesoffwith power manageinent. Some users set theirhard drives to automatically spin down, againusing power management (this is not always pos-sible or recommended).

Computer components should be protectedwith a good surge and spike protecting (andEMIIRFl-resistant) power bar, or with an uninter-ruptible power supply.

Data should be backed up.With all of these issues handled, I leave iny

computer(s) on 24 hours a day and find it veryconvenient. Some risers claim that the reducedstrain on the power-supply transformer(s) actuallyincreases systein fife. Of course, ifa fan fails, yourCPU couid overheat and you could be in senoustrouble. Some newer systems have heat sensorsthat can automatically deal with this, too.

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NEWS ggTHE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998

ows itsy e s eves1Ilsong for the occasion.

It has been widely predicted that Microsoftwill abandon its Windows 98 OS format alto-gether before long in favor of NT. Some pun-dits even characterize Windows 98 as a collec-tion of bug-fixes that should have beenreleased years ago at no charge to users.

Microsoft puts a different spin on its rec-ommendations to businesses to stay away. Thefirm describes Windows 98 as its first con-sumer-oriented OS. Among other non-busi-ness features, its graphics are more tightlybound to the OS for use with games and othersuch applications. Also, it lacks the kind of

administrative controls needed by a corporateinformation systems (IS) department. So itnever really was intended for business use atall, according to that version.

Downplayed or not, a one-day, worldwiderollout of a single product is expensive, and it

Continued on page 44

By Craig IHenefee and Jeff Evans

AN FRANCISCO (NB) — After not muchbuildup to speak of, Microsoft Corp.rolled out Windows 98 in late June to

only a small flurry of related announcementsfrom software and hardware vendors. Theexcitement level rose to what one observercharacterized as "mild interest," althoughsome major retail chains were reported tohave drawn crowds at midnight when itbecame officially okay to sell the upgradedoperating system (OS).

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The official launch took place Thursday June25 at 4 p.m. in San Francisco. A simultaneouslive Webcast of the talks by Microsoft chief exec-utive officer Bill Gates and vice-president ofmarketing Brad Chase, was hosted on theMicrosoft Web site, conducted by rich-mediaInternet pioneer InterVU Inc. InterVU said itmanaged the feed from dedicated delivery cen-tres distributed across nine Internet backbones.

Meanwhile, at a briefing in Toronto, NeilFroggatt, Windows marketing manager forMicrosoft Canada outlined the advantages ofWindows 98. The new version of Windows isa imed to improve integration with t heinternet, allow users to work more easily andquickly, enhance multimedia, games and"convergence," and make it easier to add soft-ware and peripheral hardware to users' com-puters. According to Froggatt, "The beauty ofWindows 98 is that it runs applications fasterand easier than Windows 95, while unlockinga whole new range of hardware devices andentertainment capabilities for consumers."

Froggatt described a broad base of local PCend-user enthusiasm for Windows 98, rangingfrom the thousands of Canadians who partic-ipated in the Windows 98 beta testing pro-gram, to the lineups of PC enthusiasts whoshowed up at "Midnight Madness" events atretail software outlets across the country tobuy their copies of Windows 98 upgrades rightafter midnight on the morning of June 25.

ln response to questions, Froggatt claimednew computers with Windows 98 would beon sale immediately, and that Microsoftexpected the rate of Windows 98 sales toequal the rate of sales of Windows 95 at itslaunch. Froggatt claimed in a statement that"Windows 98 is catching fire among the PCenthusiasts." Microsoft has been very activein its negotiations with PC makers, ensuringthat all significant Canadian vendors willhave Windows 98 available on new PCs fromthe beginning of its official release.

One damper on the ardor of business buy-ers and much of the computer press was thatMicrosoft itself told business users not tobother with Windows 98, but rather toupgrade to Windows NT 4.0. Another was thecontinuing legal controversy over, what somesay is, a Microsoft tendency to make otherpeople's good ideas into part of its own OS,blocking effective competition.

Whatever the complete reasons, Microsofthas been forthright about not spending hun-dreds of millions of dollars to promoteWindows 98 the way it did for Windows 9S.For the 1995 launch, the firm licensed theRolling Stones' Start Me Up as a kind of theme

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca

Corel lays off $30 worigors • BeleagueredO ttawa-based so f tware gi an t Cor e lCorporation announced "better than predict-ed" financial results for the quarter endingMay 31, 1998, with a net loss of only $8.3 mil-lion on net sales of $63 million for the quar-ter, Corel took advantage of the "good" news

to lay off about 20 percent of its workforce byessentially shutting down its WordPerfectresearch and development facilities in Orem,Utah and transferring the work to Ottawa.Few of the Utah personnel will be moved asCorel expects to hire some 190 additional staffin Canada and I reland to handle the

WordPerfect related activities of the down-sized company. The net loss of employment atCorel is estimated at about 340 jobs. The tran-sition is expected to take a couple of monthsto complete.

According to Michael Cowpland, Corel'sfounder, chief executive and president, "This

e

decision was not taken lightly, rather with thebest interest of our customers and sharehold-ers in mind. We' ll see increased RETD synergiesacross product lines and substantial cost sav-ings from this consolidation. It strengthensour products, strengthens our fiscal outlookand sets the stage for the next two years."

The company seems to be hoping toachieve a reversal of its slide in sales and prof-itability on the order of Apple's recent returnto profitability. Corel is still a significant play-er in the graphics, retail word processing soft-ware, and digital photography markets, and ithas announced a re-dedication to its flagshipCorelDRAW! and WordPerfect brands.— JE

E3 '98 displays computer gaming'snew Golden Age • The 4th Annual E3(Electronic Entertainment Expo) held inAtlanta May 28-30, provided a global show-case for the latest and greatest fun technology.

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The unshakable conclusion to be taken fromthis year's show is that interactive entertain-ment is both pushing and benefiting fromradical advances in key areas of computer andcommunications technology.

Over 1,600 new games and educationaltitles were on display to the more than 40,000attendees. Significant trends at the showincluded real-time 3D graphics in about 60percent of the new PC games; aumultiplayerecomponent in more than half of the newtitles; and over 100 new titles are being devel-oped entirely for use on the Internet. Lest crit-ics conclude that too much fun was being hadat the show, organizers claimed about 30 per-cent of titles shown had an "educational"component.

E3 has become perhaps the technologyindustry's flashiest show. Behind all theyhoopla is a very healthy industry. In 1997,1interactive entertainment in the United States)alone generated over US$16 billion in rev-Ienues, not including computer and videolgame hardware sales, according to a study byethe Interactive Digital Software Association'(ISDA), the organizers of E3. This figureincludes US$5.1 billion in software, US$1.3

Continued on page 12

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billion in licensing and distribution of soft-ware, and US$9.6 billion in indirect revenues(including packaging and printing).

Interestingly, video console software sales,at US$3.3 billion in 1997, were almost double

PC game sales of $1.8 billion.— JE

Intel Intros pentlum II Xeon processor• SANTA CLARA, Calif.— In a press conferencein late June accompanied by a live Webcast forviewers who tuned in on the Internet, IntelCorp. introduced its new, high-end worksta-

tion and server processor, the Pentium IIXeon. The 400 MHz processor completesIntel's transformation into a firm that designsfor multiple market segments instead of forjust one, the PC.

Designed for high-end uses like engineer-ing workstations and high-traffic transaction

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servers, Intel hopes the Xeon will expand itsmarkets beyond the PC industry, where profitmargins have been shaved to near transparen-cy by prices wars and sub-US$1,000 home-ori-ented machines.

At the introduction, Intel officials PatrickGelsinger, corporate vice-president and gener-al manager, business platform group, andJohn Miner, corporate vice-president and gen-eral manager, enterprise server group, toutedmachines built around the new central pro-cessing unit (CPU) as "the fastest machines onthe planet" and trotted out some benchmarkgraphs to prove it.

The Xeon uses larger and faster level-2caches, multiprocessing capabilities and a 100MHz system bus to deliver its turbochargedperformance. Systems using them can bescaled to two, four or eight concurrent proces-sors, a capability that Intel says brings"unmatched" price-to-performance values tothe market.

The Xeon chip is based on a 0.25 micronP6 microarchitecture core operating- at 400MHz, with 512 KB and I MB Level-2 cacheoptions that run at the same speed as theprocessor itself.

IIIscreet Logic, MGI untie the knot •MONTREAL, Que. (NB) — Canadian firmsDiscreet Logic and MGI Software have decidedto annul their engagement before the mar-riage ceremony. MGI said the firms havedecided to "work together," instead of merg-ing, while MGI does a feasibility study onadapting Discreet's high-end graphics tech-nology to a consumer marketplace. Discreetsaid more brusquely that the firms have decid-ed current conditions "could result in signifi-cant delays in the realization of previously dis-cussed anticipated benefits and synergies" andso decided to call the whole thing off.Discreet first proposed canceling the mergeragreement.Contact: Discreet Logic http: //www.discreet.cornMG! http: //www.mgisoft.corn

lomega introduces mini-mass storagefor handheld devices • lomega Corp. hasrolled out Clik!, a unique storage technologyfor handheld devices. Clik! is a 40 MB remov-able hard drive system. The external Clik!drive weighs 56 g (2 oz.) and measures about8.45x5.3x.6cm (3.33x2.1x.25 in.). The remov-able hard drive cartridge portion is about5.3x5x.25 cm (2.1x2x.l in,), and weighs about10 g (.35 oz.). The Clik! drives and removablecartridges were developed for use with ultra-portable gadgets such as digital cameras,handheld PCs, Gameboy-style video gameentertainment devices, and digital phones.

A variety of vendors have partnered withlomega to support the new storage standard,including Kodak and Hewlett-Packard. Bothcompanies plan to release products incorpo-rating Clik! by the end of 1998. Clik! is alsodesigned for compatibility with notebook anddesktop PCs, and a variety of PCs are expectedto be able to support the miniature cartridges,— JEContact: !omega http: //www.!omega.corn

Microsoft and Intel ranked top • SANMATEO, Calif.(NB) — A ranking of the top 500digital media providers by ¹wMedla Magazinenames Microsoft and Intel as the top two

Continued on page I4

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Contimiedfrom page 12

firms in the industry. NewMedia says thereport highlights connections between con-tent providers and technology companies.The report rounds out the next 18 firms asSony, Worldcom, TCI, Sun, Time Warner, IBM,

Hewlett-Packard, Cisco, Disney, News Corp.,ATILT, Cendant, Lucent, Bertelsmann,America Online, Yahoo, Electronic Arts andCox Enterprises. The magazine is offering aUS$29.95 poster that it says illustrates howthese key players relate to each other in theirconverging digital world.

NewMedia has also just announced itssixth annual NewMedia Invision 98 AwardsFestival, to be held in San Francisco, Nov. 11-13. The festival honors the best digitally creat-ed content in more than 40 categories andusually draws 1,000 entries or more, mostlyfrom professional graphics artists. A panel of

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about 70 judges weighs the merits in sevenmajor areas. The deadline for entries is Aug. I.See the magazine's Web site for more informa-tion on the contest.Contact: NewMedia http: //www.newmedia.corn/500

Maxtor announces new Diamondlwaxhard drives • Maxtor Corp. has announcedthe release of two DiamondMax hard drives:the DiamondMax Plus 2500, a 10 GB, 7,200RPM EIDE drive with average seek time of 9milliseconds (ms); and the DiamondMax3400, available in capacities up to 13.6 GB,with 5,400 RPM, and seek time of 9 ms. Theestimated retail price for both models is $599.

The 2500 model is targeted at high-enddesktop PC use for digital video or graphics, orhigh performance for games or audio. The3400 model is a mainstream drive, suitable foreither business or consumer desktops. Bothdrives are available now, and come withMaxtor's Noguibble Service, includingMaxlnfo, an automated tech help line, andMaxFax, an automated faxback service, as wellas email-based service via the Web, and week-day phone help service.— JEContact: Maxtor, Tel: 800-2-MAXTORhttp://www.maxtor.corn/

Mltsublshi adds 17-inch monitor toDiamond line • Mi t subishi Electric SalesCanada Inc.'s latest entry into the generalbusiness and desktop publishing monitormarket is the 17-inch Diamond Plus 70. Thismodel features an advanced DiamondtronCRT (cathode ray tube), with u l tra f ine0.25mm aperture grill dot pitch, and maxi-mum resolution of 1,280x1,024 at 64 Hz.

According to E lan A zar, M i tsubishiCanada's general manager, "The Diamond Plus70 is the most recent addition to the new Plusline of monitors that will address the needs ofmultiple business applications. The DiamondPlus 70 uses a Mitsubishi P-NX DBF [dynamicbeam forming] electron gun to allow the Plus70 to be more than an inch shorter than itspredecessors, and one of the most compact 17-inch CRT monitors in the world." TheDiamond Plus 70 has a recommended price of$799, which includes a three-year parts andlabor warranty. Those taking advantage of theMitsubishi Corporate Partners Program areguaranteed a replacement for a damaged mon-itor within 48 hours.— JEContact: Mitsubishi, Tel: 905-475-7728

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Faces developer hits jackpot with America's Most WantedBy Andri Salwyn

or John Walsh, the host and co-producer ofthe television program America's Most WantedTV, Faces is "the most extraordinary piece of

"I have traveled throughout the United Statesand never came across something as useful as thisto fight crime on television," he said after trying

software" he has ever seen.

Find out howwe help thousands of PC buyers and sellers at:

the program in Washington„D.C.What is Faces? It's a software application devel-

oped by Montrealer Pierre Cote that uses 2,800photographed elements of a human face including450 different types of noses and eyes to constructcomposite faces.

"When an element is chosen and put in placeon the computer screen, it automatically harmo-nizes itself with all the other features of the face,"

miss it!ware in the United States.

explains Sylvie Lariviere, Cote's business partner."But there is also lots of room for making the com-posite picture as dose to reality as possible. Thespace between the eyes can be widened or nar-rowed... the cheeks made more prominent... thelips thicker... and so on."

The finished product is as dose to a photo-graph as you can get and police departments haveexpressed "tremendous" interest in the product.

Walsh liked the product so much he'd havebought InterQuest, the company set up by Coteand Lariviere to market Faces, had it been for sale.

Instead, America's Most Wanted, which claimsan audience of 10 million Americans each Saturdaynight, offered a full endorsement of the program indeciding to use it to draw photographic compositesof the most-wanted cnminals on the continent.

The producers of the TV program also offeredto sell Faces through the Amencn's Most WantedWeb site and to handle the marketing of the soft-

"They just asked us what we wanted and said'yes' to everything we asked," Cote reported.

"The only thing they could not guarantee wasto have the software demonstrated on the Oprahshow. But they promised they would work on it.

"One of the major problems, investigators facewith composite pictures is that because of the lackof precision in the drawing, the number of peoplelooking like the picture can be quite high," saysCote who spent 10 years developing Faces.

"With Faces, anyone including even a child,can in a few minutes compose a picture that reallylooks like a photograph of the model and thusreduce considerably the risk of errors."

What is also particularly exciting for policedepartments is that all the elements used to com-

pose a picture on the computer screen are coded,which means a portrait can be sent from one endof the country to the other as a series of codes andnot a drawing.

"The saving in data transmission time isincredible,e adds Cote.

The Faces database is so large that compositepictures of people from all races and color can beassembled with no problem.

The program also comes with a variety of headgear that fit the face that is being composed,

Amnica's Most Wanted has scheduled to launchits promotion around the middle of September.

"The official launch will include the free distri-bution of 75,000 CD-ROMs containing Faces to allpolice stations in the US and Canada."

The directors of the program also plan to offerthe program to schools. Educators who have triedit have said it is so easy to use that kids can learn touse it in minutes, according to its developers,

"But more importantly, they are convincedthat Faces wiH help children to sharpen their obser-vation skills by learning to pay more attention tofacial details," says Cote.

In its current version, Faces can only createblack and white composite pictures, but Cote isalready working on adding color for hetter repro-duction of eye color and skin tones.

The producers of America's Most Wanted say tipsfrom people watching composite pictures aired bythe program have led to the arrest of over 500wanted criminals in the past 10 years.

For Pierre Cote, the deal with America's MostWanted tastes like honey. All the venture capitalcompanies that he approached in Montreal to getfinancial support for his project had rejected himwithout any consideration. 0

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FTC misinterpreted antitrust law, Intel saysand practices are lawful," Mulloy added.

According to the complaint, the threecompanies tried to enforce their own patentson computer parts and technology. Intel retal-iated by withholding vital technical informa-tion and threatening to cut off the supply ofchips, the FTC alleged.

"If Intel can use its monopoly position inthe market for microprocessors to preventother firms from enforcing their own patents,other firms will have little incentive to inventnew features to challenge Intel's dominance,"said William J. Baer, director of the FTC'sBureau of Competition. Baer said Intel forced

the three companies to share valuable patentsthey held that could otherwise have led to thedevelopment of competing microprocessors,

In general, industry observers say the casewill have far less impact on Intel revenuesthan business matters such as PC sales andother market trends. U

that area.

to conclude.

case to be heard.

FTC antitrust claim.

By Patrick NicKenna

SANTA CLARA, Calif. (NB) — Intel Corp.spokesperson Chuck Molloy responded to thecomplaint filed in early June by the U.S.Federal Trade Commission (FTC) by sayingthat the government agency is "trying a newlaw that says companies our size do not havethe right to exercise intellectual propertyrights." The case could take more than a year

The FTC compliant aBeges Intel withheldkey technical information from leading com-puter makers such as Digital Equipment,Intergraph and Compaq Computer, in orderto stifle competition and impede innovation.

While Intel says the company plans to fol-low a prescribed administrative process, it isclearly ready to vigorously defend its actions.Intel said the complaint is based upon a mis-taken interpretation of the law and the facts.

"For years Intel has shared its intellectualproperty and early samples of its productswith a number of key customers," said F.Thomas Dunlap, Intel vice-president and gen-eral counsel. "These customers work withIntel to develop products for the market on amutually beneficial basis. We believe the ulti-mate beneficiaries of this approach have beenconsumers, because they get the latest tech-nology and best products as soon as possible.At the same time, for more than 10 years, Intelhas taken unprecedented steps to ensure thatall of our activities and policies are in fullcompliance with existing law.

"The commission's decision today signalsthat they want to change the very laws uponwhich we' ve based our policies," Dunlap alsosaid in response to the announcement of the

The complaint was filed as an internal FTCaction, which goes to an FI'C administrativelaw judge for trial. Attorneysfamiliar with theprocess say it could take a year or more for the

According to Mulloy, the judge's decisionor recommendation is then presented to thefive-member FTC commission when Intel canalso present its objections. If the panel acceptsthe judge's recommendation, Intel still hasthe right to file an appeal in a federal court.On the other hand, the FTC has appeal rightsshould itobject to the judge's decision.

The first phase with the administrativejudge could take as long as one year. Anappeal could extend the case for several years.

Intel contends that the decision by theFFC attempts to assert a new legal theoryunder antitrust law. Mulloy said the FTC hasto show harm to competition as a require-ment of an antitrust claim. "Our dominance isin the PC desktop marketplace," he contin-ued. "They cannot show any harm in thisarea. These complaints have to do with work-stations and we have a number of cross-licens-ing agreements with leading companies in

"The FTC's theory insists a company withhigh market segment share like Intel cannotuse its intellectual property rights even againsta company that threatens its core business,and even when there is no harm to competi-tion," Mulloy also said. "The Supreme Courthas already denied this theory.

"ln the end we believe that this adminis-trative process will conclude that our actions

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ncr es 0Iy Rod lamlrand

Part I: Why encryption?tandardization and computing powerhave brought us to a place where encryp-tion applications can easily and quickly

secure data sitting on your hard drive or trav-eling over the open Internet. And it is thismiss adoption of the Internet as the commu-nications channel of choice that adds the lastimportant factor needed to spur developersinto action — a potentially huge market.

It isn't surprising, then, that productsbased on various forms of encryption arebeginning to arrive, give-aways and trial offersare hitting the Net, and encryption-breakingchallenges are being announced every month.Unfortunately, terms like algorithm, key andcipher often induce a glazed look in the eyesof the average computer user, making cyrp-tography an area they don't often investigate.

However, with increased use of the com-puter and the Net you might want to wadeinto that pool and get a feel for the water. Therest of the world is jumping in, so read on andfind out about encryption basics, recent devel-opments in the politics of encryption and, alook at some of the programs available today.

Why' encryption ls hot todayEncrypting written words is nothing new. Inthis century, encryption gained a high profilewhen the Allied Forces decrypted Germancodes during Second World War, and reallytook off in the '70s when more powerful com-puters combined with mathematical researchto produce new forms of encryption. Banksand governments have been improving theirinformation security with various forms ofencryption ever since.

Today, the number crunching ability ofcomputers sits on practically every desk, Oneof the programs reviewed later in this articlehas a minimum hardware requirement of a386sx PC, and yet the developer is so confi-dent that its encryption is secure, it is offeringa US$5-million reward to anyone that can

Equally important to the mass use ofencryption is the widespread adoption ofWindows. A common desktop environmenteases some of the past problems associatedwith communicating between different oper-ating systems and programs.

Neither the mass use of PCs or a commonplatform 'would have mattered, however, if it'weren't for the fact that the Internet arrived

out of nowhere, connecting the world in amatter of a few years, and becoming an essen-tial tool for many people.

While the security of information travel-ing the Net is a global concern, it has primar-ily been the business and financial communi-ties that have pushed schemes to keep datasecure. Now that we are all using the Net as anextension of our desktops, the lines. betweendata on a drive and data on a server are blur-ring and encryption is becoming important.

How secure do you want lt?One of the problems with scrambling yourdata is that what was sufficiently difficult todecrypt a few years ago may now be easy. And,of course, what we encrypt today may not be

It wouldn't be easy to crack even a rela-tively weak encrypted message using yourhome PC, Using it, it would take you or meone week of full-time processing to crack 40-bit encryption. And to crack a 56-bit encryp-tion algorithm, you'd need a a special toolcalled a Field Programmable Gate Array. Eventhen, a single computer would take 38 years totry all possible key combinations.

That sounds like pretty good security,except that a company using multiple com-puters could bring that 38 years down to 13hours, and a government agency, such as CSIS(Canadian Security Intelligence Service, alsoknown as Canada's spy agency), could do it inless than one minute!

One 56-bit encryption system known asData Encryption Standard (DES) has been putforth as secure by the American governmentand proven to be less than that. Last year agroup called DESCHALL showed that the DESencryption strategy could be broken,

The group checked nearly 18 quadrillionkeys by linking together tens of thousands ofvolunteer computers over a 140-day period.How likely is it that this much energy couldbe brought to crack your email? Not likely, butthe point is, processors are very rapidlybecoming more powerful. A 56-bit encryptionsystem might suffice for today but what abouttomorrow? And do we want an encryptionstandard that can be deciphered at all?

secure in the future,

Once the province of big business andgovernment, encryption is poised to

become a mass phenomenon

code!

Crack the code challengeEncryption companies have begun offeringrewards to individuals or groups that cancrack their encoded messages. Challenges bysuch companies are a great way to get atten-tion. However, if the encrypted information iscracked the company offering the reward hasto pay up, Challenge payouts in the past twoyears have ranged from $5,000 to $10,000, butrecent challenges have seen crackers fail todecrypt the encoded messages. The mostambitious challenge to date is currently beingoffered by Jaws Technologies Inc. The Calgary-based company is offering a prize of US$5 mil-lion to anyone who can crack its encryption

It's not likely that anyone will collect US$5million from Jaws because we are at a pointwhere we can encode information so that it istruly unbreakable — and that is the problem.Governments around the world, in particular,the American government, are afraid that theborderless Internet combined with uncrack-able data spells danger.

National security?Countries such as France, Iran, Iraq, Russiaand China have laws that prohibit or regulatethe use of cryptography. For example, in theUnited Kingdom and Germany it is illegal totransmit encrypted data by radio communica-tion. In some countries, the use of cryptogra-phy is restricted completely. In France it is ille-gal to encrypt data at all.

And so, various proposals have been con-cocted to make strong encryption illegal. Atthis very moment you can surf the Net andbuy encryption products, some of which canonly be sold and sent to American andCanadian addresses, and others that can onlybe sold and shipped in the United States.However, the question arises whether anycountry in the world could control and/orcontain encryption technology. Some compa-nies have been very imaginative gettingaround export laws, going so far as to print awhole book containing nothing but machinelanguage (books are not subject to the U.S.,strong-encryption, software embargo).

Perhaps the futility of trying to containstrong encryption is winning out because,

Part II:

recent actions by the American government(such as granting permission to Netscape andMicrosoft to use 128-bit encryption for busi-ness-level financial software) indicate realitymay be overcoming technophobia.

Although there are i ndications theCanadian federal government will support anunencumbered encryption industry, it is stillsniffing the wind: "Other countries are alsocurrently examining their encryption policyoptions, Industry Canada is therefore examin-ing the evolving directions of Canada's majortrading partners to ensure its industry andeconomic interests are not disadvantaged andto discourage unnecessary obstacles to globaltrade and commerce." This sounds like a con-tinuation of the current situation.

At this time there are no laws in Canadaregulating the export of strong encryption.But there is a voluntary agreement put for-ward by the U.S. and signed by Canada andothers. Our signature indicates we will abideby the U.S. export embargo on strong encryp-tion for another year or so. At that time wemay or may not support whatever comes outof Washington.

Other trends indicate the U.S. is likely toease many of these restrictions anyway. Theproliferation of software and hardware prod-ucts that uti lize various forms of strongencryption would be all but impossible to stopregardless.

Encryption productsHere is a look at some of the products avail-able today to secure your data for the averagecomputer user.

Norton Your Eyes OnlyFrom: Symantec Canada Ltd.,895 Don Mills Rd., 500-2 Park Centre,Toronto, ON M3C 1W3Tel: 800-365-8841Fax: 416-441-0333http: //www.symantec,caEstimated street price: $69.95

Norton Your Eyes Only (NYEO) for Windows95/NT is available in English or French. Theprogram uses the RSA (Rivest, Shamir andAdelman, the surnames of its inventors) pub-lic key encryption engine to secure files, fold-ers and email messages.

Public key encryption was developed inCnnffnued on page 2 l

break it.

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• Supports Ultra DMA hard drives, Legacy and ACPI• AMI Plug 'n Play flash BIOS• Integrated 64-bit video and ATX form card port• Bidirectional parallel port / ECP / EPP• Integrated 16-bit 3D sound on board• Integrated SiS AGP 4 MB on board • SPDIF in/out

• Two DIMM and four SIMM slots

• For Pentium II processors (233-333 MHz)• Supports Intel Pentium II CPUs at Slot 1• AT upgrade utilitizes SIMM and DIMM technology• Intel i440 LX AGP chip set• 51 2k pipeline burst cache• Supports Fast Page, SD, and EDO RAM (up to 384 MB)

• Supports Ultra DMA hard drives and ACPI• Three PCI, two ISA, and one AGP slot• AN Plug 'n Play flash BIOS• Bidirecbonal parallel port / ECP / EPP• Integrated 16-bit 3D sound on board, digital audio pl~+

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• For Dual Pentium II 233 to 333 MHz• Supports Intel Pentium II CPU P 'n P for fast installation• Intel 440 LX chip set• Supports SD and EDO RAM (up to 512 MB) - 4 DIMM slots• Supports Ultra DMA HD, ACPI and Legacy PMU• Four PCI, three ISA, and one AGP slot• ATX Power Management features• AMI Plug 'n Play flash BIOS• Bidirectional parallel port / ECP / EPP• Trend Micro's Chip Away Virus protection and PC~illin (OEM)~ Supports USB interl'ace and infrared connector

• For Pentium II processors (233-333 MHz)• Supports Intel Pentium II processors with Slot 1 for AT Form Factor~ Ali Aladdin AGP chip set• 512k pipeline burst cache• Three DIMM slots supports Fast Page, SD, and EDO RAM (up to384 MB)

• Provides both AT/ATX power connections• Supports Ultra DMA hard drives and ACPI• Three PCI, two ISA, and one AGP slot• AMI Plug 'n Play flash BIOS• Bidirectional parallel port / ECP / EPP• Integrated 16-bit 3D sound on board• Trend Micro's Chip Away Virus protection and PCwillin (OEM)

• For Pentium processors (75 MHz to 233 MHz MMX)• Supports Intel MMX, AMD K6, IBM/Cyrix 6x86 and M2• Intel 430 TX chip set• 512k pipeiine burst cache• Supports Fast Page, SD, and EDO RAM (up to 256 MB)

• Supports Ultra DMA hard drives and 1 MB transfer rate floppy disk

• Up to 83.3 MHz bus speed• AMI Plug 'n Play flash BIOS• ATX form card port and P 'n P features for easy CPU installation• Bidirectional parallel port/ ECP / EPP• Integrated 16-bit 3D sound on board

• For Pentium processors (90 MHz to 233 MHz MMX)• Supports Intel MMX, AMD K6, IBM/Cyrix 6x86 and M2• TX Pro II chip set• 512k pipeline burst cache• Supports Fast Page, SD, and EDO RAM (up to 384 MB)• Two 168-pin DIMM and fow 72-pin SIMM slots

. • Supports Ultra DMA hard drives and ACPI• Four PCI and three ISA slots• AMI Plug 'n Play flash BIOS• Integrated 64-bit video and ATX form card port• Bidirectional parallel port / ECP / EPP• Integrated 16-bit 3D sound on board

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Encryption on the EfesktopContinued /Tarn page 18

the 1970s and works by using two keys — apublic key, which anyone can access, and aprivate key, which you keep secret. Messagesare encrypted with the public key, and theresulting mess can only be decrypted with theprivate key.

The RSA encryption engine is patentedand owned by RSA Data Securities Inc., andcan be found in numerous software products,including Windows, Netscape Navigator,Intuit's Quicken, and Lotus Notes.

NYEO also uses a type of encryption calledsymmetric key encryption. Symmetric keyencryption uses the same key to scramble andunscramble data. This is a very secure andwell-understood encryption scheme, whichworks well when data does not need to beshared. However, when you send someonedata secured by a symmetrical key you mustalso get the key to them. Whether you call,email or fax the key, the fact is your data is nolonger secure. For this reason email is usuallycoded with a public key system.

There is one draw back to public key sys-tems as well. The person wanting to send youinformation must first get your public key.They can do so by asking you for it (manypeople include their public key at the bottomof their email) or by visiting a Web site thatkeeps a list of such keys. Again there is a smallproblem: because there is more than one com-pany selling public key programs, there ismore than one public key list.

As well as these types of encryption NYEOoffers Triple DES, RCS and Blowfish if desired(Canadian/U.S. version only), The programwill encrypt files individually if you like orwhole folders, The program defaults to a bootprotection password as well. If you start yourcomputer you must enter a password to pro-ceed. Boot from a disk? No luck, the programis prepared for that. You can also make yourscreen saver password protected.

You can also set up NYEO for multipleusers, so that each user can encrypt their fileswithout being able to encrypt yours, New tothis version of NYEO is support for WindowsNT 4.0, The product works with NT's existingsecurity and performs all the functions men-tioned above,

All in all, this a very competent productwith a good interface and a well-rounded setof features.

Jaws LS Oata EnayptlonFrom: Jaws Technologies Inc.380-603 7th Ave. SW, Calgary, AB T2P 2T5Tel: 888-301-JAWShttp: //www.lawstech.cornESP: $49.95

A l i t tle company with b ig teeth, JawsTechnologies is betting US$5 million thatnobody can break its strongest code! On June18, Jaws issued its challenge to bring attentionto its LS Data Encryption products. Jaws LSStandard uses 128-bit encryption.

The company plans to sell this programvia its Web page and Internet software retail-ers. The $49.95 Jaws LS Professional uses a4,096-bit key, which if exported, would shutcompany the company down. The 4096-bitdesign means that the number of possible per-mutations of the code (a number so high, saysJaws Technologies Inc., it doesn't have aname) has a grand total of 411 commas if writ-ten numerically.

Jaws LS uses a series of methods to scram-ble your data. It offers the highest bit level of

any commercial product, and the companyaugments its program with public key encryp-tion andstate of the art random seed numbergeneration.

Jaws has a number of interesting pointersto help you keep your data safe. It suggestsyou use a key that is a minimum of 10 char-acters in length. This is because your passwordis used to create a larger key. If the password,or first key, is short it limits the complexity ofthe larger key. The company also suggests youuse a non-standard number (not a letter or anumber) in the password. Lastly, it recom-mends you do not use any words that are inthe dictionary.

Jaws L5 is a Spartan and clean utility withfew buttons and no learningcurve. Simplyclick on a file or group of files in the explorer-style window, enter a password and it is done.The process is quick. Decrypting is equallyeasy, but takes a few seconds longer.

If you want to encrypt your data so thateven the CSIS can't read it, get Jaws LSProfessional.

Blowflsh Advanced 91From: Markus HanhSchellingstr. 13, 72622 Nueriingen, Germanyhttp: //www.shareit.cornPrice: US$20

This product may or may not be available atthe time you read this. The program is onlyavailable via the Web, but its location on theWeb seems to change. A poll of various searchengines turns up reviews, sales information,and download links — most of which are dead.

The reason why it is so hard to locate wasclear once we finally got a copy of the soft-ware, It seems to offer a level encryption for-bidden by U.S, export laws. Germans busi-nesses are not bound by these regulations, butV.S. ISPs are, and this seems to be why links tothis product on three different Web pages did-n't work.

The trial copy is, in fact, limited to flvecharacters (40 bits), which makes it weakenough for export (or reexport in this case)from the U.S. However, with registration, auser receives a key to unlock the program's fullcapability.

Blowfish Advanced 97 uses a number ofencryption schemes in a two-layer approach.The primary encryption engine is based onBlowfish, which was developed in 1993 byBruce Schneier. Blowfish is a symmetric cipherthat takes a variable-length key, from 32 bitsto 448 bits. Since 1993, the system has beengaining acceptance. The Blowfish encryptionengine is not patented and thus is availablefor use in any product including this one.Blowflsh comes in four different forms andyou will often see it listed as an option inmany encryption programs. NYEO, for exam-ple, lists Blowfish as a choice.

Blowfish 97 is simple and easy to under-stand. The toolbar uses icons only; there areno words. The he! p system is clear. Selecting afile and clicking on the lock icon brings up amessage informing the user that the encryp-tion being used is restricted to five charactersbut that 32,000 character encryption is avail-able once they have registered. Entering apassword encrypts the file in a matter of sec-onds. The filename has a new extensionappended (.BFA), which is the operating sys-tem's cue to start Blowfish Advanced whensuch a file is executed. That's all there is to thistidy little program.

There is also a Windows 95/NT encryptionprogram on the Web which uses the Blowfishengine. EncLib 5.1 uses Blowflsh CDC and

• 2"LCD viewscreenO Macro to 3.5"• Video out

ECB modes to encrypt data. The product how-ever cannot be downloaded from the Web andmay only be shipped to U.S. addresses.

POP for Personal Privacy S.Sfor Windows AS/NT 4.0From: Network Associates inc.201-139 Main St., Unionville, ON L3R 2G6Tel: 905-479-4189http: //www.nai.cornEstimated street price: $59.95

Pretty Good Privacy is a public key encryptionstandard that has been around for a numberof years and is well used. PGP for PersonalPrivacy is in version 5.5 and runs on Windows95 and NT 4.0. (Macintosh versions are alsoavailable.)

PGP is primarily an email encryption pro-gram, although you can use it to secure regu-lar files on your hard drive. One of the bestthings about PGP is that there are a number ofplug-ins for popular email programs such asEudora, Netscape and Outlook. The plug-inscustomize the software for those programsand add little touches such as an extra toolbar

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button. The PGP tray icon, floating toolboxand right-click menu selections are all verywell designed. You can tell this program hasbeen around for a while.

Once you have generated a private key youcan connect to the PGP server and make yourpublic key available so people can encryptmessages to you. If you have a mainstreamemail program, encrypting and decrypting isassimple as dicking a button. If you havesome other program, it is still possible toencrypt messages by copying them to the clip-board and telling PGP to encrypt the clip-board. You copy the message back to youremail program and send it.

PGP is particularly smart about sendingencrypted informaflon to Mac users, The newversion's Smart Binary option makes the trans-fer of encrypted messages from Mac toWindows (and back again) smoother.

You may have seen PGP encryption in aprogram called Nuts gr Bolts from HelixSoftware. This is the same program, newer ver-sion. Network Associates merged with Helixand acquired the product. The new version of

Continued on page 24

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in 100,000„while Level 3 has one in1,000,000. The difference between the firsttwo levels is Indistinguishable to the user.However, the difference between Levels 2 and3 is noticeable because scans take longer bothfor enrollment and authorization.

Although the BioMouse will work underWindows 3.1 and 95, those operating systemsare not truly secure, and the BioMouse couldbe circumvented with some work. Its realstrength is when it is installed on an NTmachine. In this situation BioMouse workswith NT's inherent security to create a trulystable and secure environment. This is obvi-ously the intended market for the device.

A BioMetric spokesperson told TheComputer Paper that the BioMouse will even-tually be Windows 98 compatible, but notuntil current work has been completely on NT5.0 compatibility. Considering that theexpected release date of NT 5.0 is December1998 at the earliest, it is dear the company isfocusing on the NT architecture. TheWindows 98 product, when it arrives, will alsobe priced lower to attract home users.

One of the only downsides to theBioMouse is that the red light emanating fromthe fingerprint scanning window is always on.There is no switch to turn it off and it doesnot automatically turn off — even when themachine is shut down. You have to unplugthe AC adapter to turn it off. To be fairA merican BioMetrics projects the l i f eexpectancy of the light at greater than the lifeexpectancy of the computer. This is a smallpoint espedally in light of the fact that thecompany will have released BioMouse Plus bythe time you read this.

BioMouse Plus (with an estimated price ofUS$349) has an auto powerwff feature but,

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more importantly, a Smart Card reader as well.Your first thought may be for what purpose?The uniqueness of your fingerprint combinedwith the sophistication of the Smart Card,which can hold 100 times more data than amagnetic stripe card, means very effectivesecurity. This combination of technologiescreates an individual authentication systemthat is highly portable, difficult to defeat andapplicable to many situations.

American BioMetric has formed analliance with Entrust Technologies a companythat works with public key encryption securi-ty. The alliance means passwords that are cur-rently used in public key systems would bereplaced by algorithms based on the user's fin-gerprint. The resulting system would allowdesktop and laptop users to send encrypted,authenticated email and attachments withoutlosing their password. 0

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Enayptlon on the desktopContinued from page Zl

PGP for Personal Privacy maintains compati-bility with previous versions including Nuts grBolts. All in aII, Pretty Good Privacy is a pret-ty good program.

Verlglgn Dliltal lOFrom: VeriSIgn IncMountain View, CAhllpy/www.vyiislgii.cornPdce: US69.99/year

Like PGP for Personal Privacy, VerISign DigitalID is a email encryption and verification prod-uct. Unlike PGP, it doesn't encrypt Mes forhard drive storage.

VeriSign is the world's largest provider ofdigital IDs for individuals and businesses.Currently the company has issued more thantwo million personal ID certificates. VeriSignsoftware can encrypt your message but it is alsoused to verify that you sent the message andthat it has not been altered since you sent it.

If you use Microsoft Outlook you' ll noticethe organizer uses VeriSign for email security,.and even mentions the company by name in

the Help file. Because of this, setting up anaccount (there is a 6May free trial) and hav-ing your digital signature appended to all out-going messages is simply a matter of checkingthe correct boxes under Options in Outlook.In Netscape, choose Security/Preferences/SiteCertificates. Verlign in not so much a pro-gram as a service combined with a smallunobtrusive applet for your email program.

As you might expect, PGP and VeriSign IDsdo not work together. Thus, if you encrypt amessage with one and send it to someone who.uses the other, your message will be garble.

But that is about to change. On June 22both Network Associates and VerlSign Incannounced an agreement to make their pub-lic key systems interoperable. The announce-ment will mean the building of a public keyinfrastructure, which will bring together thetwo largest public key issuing companies andlikely standardize the field. This is good newsand will accelerate the move toward transpar-ent and convenient email security.

Currently your Bles and email live a simplelife likely safe from theft or copying. In the fuhue,your data — wherever it lives — will be bulletproof.That's a good thing, because crooks can be smartand sometimes the future is a sauy place. 0

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P-300/XP2100 s2376 P-2 66/XP9780 $2670P-3DO/XP9780 $2727

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ULTINET TCS LEVEL ¹6 PKGIntel OQBX440 Pll chipset with 512k cache64 mb fast 10ns SDRAM & 4.3gb UDMA hddATI 3D Exprstn 4mb PCI video, 17" .28dp mtrMouse, kybd, USR 56k vh modem,32x CDWave 32 sound, 120w speakers, 550 CD titlesincl encyclopedia and edutainment titlesMs-Windows 98 cd ver installed & configuredPenll-266 $1624 or l ease$60/mthPenll-300 $1825 or l ease$68/mthPenll-350 $2274 or l ease$84/mthPenll-400 $2596 or lease $96/mth

ULTINET TCS LEVEL ¹8 PKGIntel LX/BX440 chipset with 512k cache128 mb SDRAM & 6.4gb UDMA hddIntel i740 Bmb fast AGP video17" Viewsonic P775 .25 mtr, Win95 kybdTurtle Beach 64 sound, USR 56k vh mdm,ACS45 spkrs, 36x CD, Zip drive or LS-120Ms-Windows 98 cd ver installed & configuredPenll-266 $2363 or l ease$87/mthPenll-300 $2567 or lease $95/mthPenll-350 . $3015 or lease $112/mthPenll<00 $3337 or lease $123/mth

ULTINET TCD LEVEL ¹11 PKGIntel LX/BX 440 Pll chipset with 512k cache128 mb fast SDRAM & 11.5gb UDMA hddIntel i740 fast Bmb AGP video, 19" .26dp V95Optiquest mtr mouse, kybd, USR 56k vfxmdm, Creative DVDII kit, Turtle Beach 64sound, ACS45 speakers, 550 CD titlesMs-Windows 98 cd ver installed & configuredPenll-266 $3048 or l ease$113/mthPenll-300 $3251 or l ease$120/mthPenll-3350 $37 0 0 o r lease $137/mthPenllMO $4022 or lease $149/mth

Notebook Model XP850015.1" Active matrix 1024x768 clr 32mb ram3.1gb hdd, 256k/512k cache & 1.44 flpyUSB, 20x cdrom, 4mb video ram2 PCMCIA slots, TV out video, TX chipsetApprox 2hrs battery life, carry case & ac adptrMs-Windows 98 cd ver installed & configuredP-266AMD $4004 or $148 lmthP-300AMD $4061 or $150/mthPII-286 $4632 or $171 /mth.

Upg Blitz to Intel i740 2D/30 8mbSGRAN AGP fast video(OEM) . . . . . . . . $59Upg Blitz to Matrox Producthra Bmb AGP (OEM) .$85Upg to ATI Xpert@Play 4/ Smbl All in Wonder Pro 4/ Smb AGP$95/t36/288/323Upg Blitz to Diamond Monster 3D 4mb/3D II Bmb (OEM) . .. . . . . . $135/$275Dwngd Pll-268cpu to Pll-233cpu/PII450 to PII433. .. . . . . . . . . . . . 4 44/4430Upg PII400 to PII433/64mb to 128mb .$168/130Upg 4.3gb to 6.4gb/8.4gb UDMA hdd/ Wave32 to S816/SB64 . . $72/190/41/78Upg any CD to Creative DVD II ktt, or add ZIP drive or LS-120 Roppy$324/139

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TCP TEST LABS AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca

' NE

or a e -inc monitorsBy Sean Carruthers

1 7 11

I .15" 0.28 69KH

DramonCh0.25 86KHz;

Web: http: //www.daytek.ca— E-mai(: infoi daytek.ca

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1998! Our engineers have developed an

Vancouver • Toronto • Montreal • Dallas

Introducing Daytek's DT series — new fo

, innovative vision of the future, presenting valuepricing In a highly reliable series of monitors.

For maximum performance and features,choose the upscale VISTA series. Eveg modeL isfully loaded, featuring superior specificationsand picture controL

also offers a range of LCD panel monitors, setting "-— a new milestone in the display market.

Your satisfaction is assured with fUIIsupport and a 3-year warranty, offered throughthe Daytek nation-wide service network„

As a leader in display technology, Daytek

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needs,

he reason the monitor isoften ignored is becausewhen it is doing its job

properly, you barely notice- thatit's there because you focus onthe content of the screen and notthe method of delivery. Typically,when you start to pay attentionto the monitor, it's either becauseof a malfunction or because themonitor no longer meets your

And, chances are, those needshave been increasing, too. Asmore people go online, they aredoing more multitasking, work-ing in one window while chattingin another. And as more pro-grams run simultaneously, theneed for screen real estate rises.'On a small screen where all thewindows sit one on top of anoth-er, flipping from a spreadsheet toICQ, over to the CD player andthen back again is both annoyingand unproductive.

One way to allow multipleapplications to live on the desk-top simultaneously is a higherresolution for the display area.While a lot of 14- or 15-inchmonitors can handle resolutionsof 1,024x768 or higher, the small-er text and graphics can becomeharder to discern, and cause eye-strain and headaches. Taking thenext logical step and buying alarger monitor (more than 15inches) would be too expensive,right? Not necessarily!

For years, 14- and 15-inchmonitors were pretty much theonly reasonable choice the userhad. They were cheap and easy-to-use. Seventeen-inch monitorswere the domain of the graphicsprofessional or the user with cashto blow on the biggest and thebest. As with CPUs and othercomponents, though, things onlyremain expensive so long asthey' re on top of the field.

With 19-, 20- and 21-inchmonitors making their way intothe domain of the professionals(and consequently earning thebig coin for manufacturers), thepricing on 17-inch models hasfallen. Now, the average con-sumer can consider purchasingone with a new system, or replac-ing an older and smaller display.

Which kind 1s for you?With all of the different types ofmonitors out there, choosing themost appropriate one can be a bitof a challenge, and all the num-bers and terminology thrownaround can be overwhelming.What does "viewable" mean?What's the difference between

needs.

display technologies used inmonitors? What is "dot pitch"?

Cathode ray tubes (CRTs) areessentially big glass bottles with aphosphor coating on the big end(the screen you see) and a firingmechanism on the other end,which produces the picture whenthe color beams hit the phosphor.When referring to 17-inch moni-tors, the 17 inches refers to thediagonal measurement of theentire front of the tube. A certainportion of the tube is unusable ornon-viewable, because it must behidden behind the plastic casingthat holds the tube in the moni-tor. The viewable area is the fulls ize of the tube, minus theamount that's hidden or unus-able. The unusable section isalways present, but the amountvaries from manufacturer to man-ufacturer, and model to model.Although all the models in thisroundup are referred to as 17-inch monitors, the actual view-able area ranged from 15.6 inchesto 16.1 inches.

One other basic differencebetween tube types can also causeconfusion. As with the smallermonitors, 17-inch CRT displayscome in two major types: shadowmask technology, and aperturegrille technology. Which one isbest for you depends on your

Shadow mask monitors aremanufactured with a perforatedplate inside, which guides theelectron beams to the appropriate

Often the most overlookedsystem components, the monitor,is your eyes into your computer,

and the way your computerpresents itself to the world

monitors come with variations in

spot. Most shadow masks cur-rently manufactured are fabricat-ed from a substance known as"invar," which is tough and resis-tarit to warping. This allows formore precise reproduction on thescreen face.

Aperture grille, on the otherhand, consists of numerous wiresrunning along the length of thepicture tube, to direct the elec-tron beams. This process creates amuch richer picture, with bettercolor. The downside is that two"damper wires" are required tohold the many guide wires inplace, and these two wires showup on the display as very thininterruptions in the picture. Forthe typical user, these lines tendto phase out of conscious percep-tion. Users doing precision graph-ic work may find the lines annoy-ing and intolerable, as they maybe hard to d istinguish fromgraphical elements under certaincircumstances.

In addition to the two basicsystems to guide electron beamsto the front of the picture tube,

something called "dot pitch."Dot pitch is a measurement (inmillimeters) of t h e d i stancebetween two picture elements ofthe same color on the screen. Thesmaller t h e num ber, thesmoother the picture quality willappear. Displays with a dot pitchof greater than .28 can appearrough or jagged, as discrete ele-ments are more noticeable. There

of the screen f rom convex

appears to be a shift in the stan-dard, even with "entry-level"monitors, from .28 mm dot pitchto the finer .27 mm and .26 mmdot pitches.

Yes, hut at what cost7One of the biggest obstacles toowning a 17-inch monitor in thepast has been cost. This is becom-ing less of an issue, as the pricedrop over the past year has beenamazing. Even one year ago, anentry-level 17-inch monitor start-ed at $600. Now, some monitorsat the low end are available fornearly half that price.

Obviously, the lowest-pricedmonitors 'have compromises incertain areas. Entry-level moni-tors may have less functionalityin the picture adjustment con-trols. Monitors with the largerdot pitch are less expensive tomanufacture. The less expensivemonitors may also be made fromthe same components as higher-end monitors, but may comefrom a batch with slight defectsor deformities during the manu-facturing process. Generally theseproblems appear as slight varia-tions in brightness or as loss infocus quality around the edges ofthe screen.

For a number of people, theseproblems will be of little concernif the price is right. The casualuser who would like a larger mon-itor but won't be using it dayin/day out may not need any-thing too fancy. What's impor-tant to remember, though, is thatmonitors tend to be the mostsolid piece of equipment on thedesktop: in the amount of time amonitor will remain useful, youmay have change your whole sys-tem a few times. For that reason,it may be worth investing a bitmore up front to make sureyou' re getting everything youneed, especially if you plan to usethe monitor heavily. A few extradollars invested in a monitorwith a smaller dot pitch may beworth the investment, if chroniceyestrain is prevented.

Distort the distortion!A monitor's on-screen display(OSD) controls come with a num-ber of different features to helpcompensate for picture problemsby distorting the image in differ-ent ways. Most co m monamongst these is the pincushioneffect, which changes the edges

through concave. Most also fea-ture trapezoidal distortion andimage tilt.

Many monitors, even at entryCOntinued on Page 2$All dime+tons shown se ml she, viewble size Is smaller.

e Series Monitors

Samsung's e series monitors strikethe perfect balance betweenaffordability, premium qualityand the advanced featuresyour customers expect.

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Supported by a full3-year warranty, the affordablee series features Gn-screendisplay, Plug and Play capability,a .28 dot pitch and INVARshadow mask.

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SAMSUNG Sb ~ CKBS2371.15' rhplay, 28 dot tnlrh,

1280 X 1024 iemfuKan/60Hz70 KRz horizontal frequency

SAMSUNG Se • CKAS227L1S'display,.28 dot pitch,

1024 X 768 rosolutian/60lhSS Kllz horizontal frequency

SAMSUNG la • CKB1221L17" rfisphry, 28 dot pBch„

1280 K 1024 resolution/60Hz70 Kllz harizental firnptency 0 E 0

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Is your In te rnet Serv ice Prov ider rea l ist icabout what i t t akes to g ive you the serviceyou need and still stay in business7At Pathway, we d o n ' t t ake sho r tcuts. Wedon't o f fe r " f r ee" t r ia l accounts, "money-back" g im m i cks o r " u n l i m i ted access" atimplausible rates. We charge a setup f eebecause there is a cost involved in setting upyour account. And because you' ve paid forour service, we make sure you get service,not busy signals — no matter when you call.A t Pathway, our customers depend on us -for their businesses and for their personalrelationships. They know that when they dialin, we' ll still be here; that their E-mail addresswill be the same tomorrow as it is today; thatwhen they have a technical problem,well-trained, polite staff are always available.That's why our customers recommend over70% of ou r new c l ients to us . We' re very

proud of that. We work hard at maintainingquality, and it shows in our service.It shouldn't surprise you then,t hat P a t hw a is t h e o n lInterne t se r v i c e ro v i d e ra n where in the w o r ld to b ecert i f ied w i t h t h e I S G 9002

this distinction and we maintain it.And while we make sure that our customersget the best value for their money, we alsomake sure we' re turning a prof it . Because ifwe didn't we wouldn't be in business.So, if you want the cheapest deal in town orInternet access at rut - throat rates, be pre-pared to look for it again in a month or twowhen your provider goes out of business. Ifyou want service you can rely on today,tomorrow and always„come to Pathway.Before you get virtual, get real!

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H arn~ l a t aParts 8 Service For all oF yourLaser Printer needsl Affordable 17-inch snonltorsContinued from page 28

ture quality, followed by green-blue, then red-blue. For that reason, purple things can oftenshow up as a blur, even on some of the best

Moire: The moire effect occurs when afinely drawn pattern on the screen conflictswith the pixels on the screen, in concert withthe timing of the refresh rate of the display.This causes "wave" patterns to appear on topof the pattern being shown. Anyone who hasseen pieces of window screen overlappingknows this phenomenon — it only takes a littlebit of desynchronization of the layers to causesome complex patterns.The more often thiseffect is produced by a monitor, the less-suit-ed that monitor is to graphic work with anycomplex and repetitive detail. Some monitorscome with controls to "cancel" the moire, butthe price for this is often the roughening up ofthe rest of the picture.

The reason these tests are subjective isbecause, unlike with benchmarking softwarefor CPU speed, most of the tests are done byeyeballing the screen and making a judge-ment call. In our chart, here's a rough guide towhat the terms mean:

Quantity descrlptorsNegligible: None, or amounts so small as to beimperceptible.Minimal: Very small amounts detected, but nothing

Some: Definitely visible, starting to interfere with thedisplay in places.Nindlum: Enough to be a serious annoyance withoutmaking the screen totally unviewableSubliminal (flicker only): Subliminal flicker is justunder the level of conscious perception; when lhe userlooks at the screen, flicker isn't evident, but somethingabout the display just seems...wrong.

ttuallty descrlptorsEscaflnnL Top-notch quality. Few problems, if any.Very good: Still quite good, though the picturemightfeature slight loss of quality in certain places.Good'. Most of the screen is okay, but problem areasare becoming noticeable.

Testing in 1,024x768 resolution was donewith an 85 Hz refresh rate, and testing in1,280x1,024 was done at 60 Hz, to simulate

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www,tcp.ca

of the main batch.

Pro:• .25 mm dot pitch offers great resolution• impressive frequency response• moire and convergence controls• BNC connector included for Mac compatibility

• design of outer casing is flared, creating a slightlydisorisnting effect; things on screen look a bitcrooked sometimes

• display jumped and jitlerod at 1,280x,1024 at 85Hz, but was solid at 75 Hz

• distracting moire problem at higher resolution

The AcerView 79g is not inexpensive, at $690,but offers great refresh rates, great displayquality and a good selection of user controlsin the OSD. While the moire may make theunit unsuitable for higherdetail graphic workat times, it is otherwise a respectable choicefor most users.

average conditions for a good percentage ofusers. Some of the monitors are rated forrefresh rates above the ones used, but many ofthese can only be achieved with a high-per-formance video card with a lot of video RAM.The better the video card used, the better theresults will be, and vice versa.

The contendersFor this month's test, we asked for inexpen-sive 17-inch monitors aimed at the consumermarket. Because a few of the monitorsreceived were higher-end monitors, they havebeen split off into a separate group at the end

From. ComtronicTel: 905-479-8338http: //www.ace r.corn

ADI MlcroScan SP+From: ADI/SupercomTel: 800-228-0530http: //www.adi.corn.tw

Acer AcerVlew 79g

Continued on page 96

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Panasonic 1.44NI ..WD 3.1G U-DMA...WD 4.3G U-DINA...WD 6.4G U-DMA...Quantum 3.2G ST (DMA)....... $190.00Quantum 4.3G ST (DINA)....... $ 225.00Quantum 6.4G ST (DMA)....... $260.00Quantum 8.4G ST (DMA)....... $4 DS.DDNlaxtor U-DAM 8.4GB......., .. $ 34S.DD

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TCP TEST LASS AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca

Affordable 17-inch monitorsConti wted frow page 90

a bit of distortion around the edges of thescreen on the unit we tested, Although thesecould become problematic for some users, it' sstill quite a competent and reliable monitor.Pro:

• solid performance with minimal moire/flicker• brightness/contrast on separate spinners for quick

adjustment• good resolution with .26 mm dot pitchCan:• minimal OSD control settings

For a monitor worth $598, the MicroScan SP+is a bit skimpy on user controls in the OSD.Otherwise, the performance -is impressive,with great display quality and minimal flickerand moire problems.

Pro:• OSD has clearly labeled buttons, and is easy to use,

and certain buttons double as non-menucontrast/brightness

• picture quality is quite good for a .28 mm dot pitchdisplay

• 16.1-inch viewable area is more than averageCon:• slight deformity around the edges of the screen

The DRMON17 is a good unit, with a mini-mum of flicker and respectable image quality,Not the cheapest on the block, but reasonablyclose, and the image quality certainly makes itworth consideration, for those on a budget.

DRINDN17

r7

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I

AD<Spectrum 7VlrFrom: Peripheral ExpressTel: 888-734-3577http: //www.pecanada,corn

Digital ResearchTechnologies

From: LinkUp Technology Inc.Tel: 888-21 8-4968http //www linkup on ca

hen it comes to Internet service providers, Myna stands out.M yna is not a phone company, not a cable company, not a

retail store. Our business IS the Internet. Providing service tothousands of satisfied customers since 2995, Myna is Toronto's oldestflat-rate Internet provider. Myna's philosophy is to earn yourbusiness each and every month. That's why we never ask you tocommitfor more than one month at a time. Our unique no-busysignal guarantee and supportfor both 56K modem standards meanstop-notch connections every time. But wait, that's not all...

Pro:• press-and-spin OSD control is very easy to use,• good selection of image shaping controls• budget street price of $339Con:• at.28 mm dot pitch, image is a bit coarse, but not

too bad

This monitor is a pretty basic and inexpensiveunit, but the ease of use of the OSD control,and the fact that it has image manipulationcontrols like pin balance, parallelogram andcolor temperature makes it a great value, too.

Pro:• monitor is an OEM from well-known Lite-On

Technology• delivers solid performance with a minimum of flick-

er and moireCon:• some minor ghosting noticed• at .28 mm dot pitch, image can be a bit coarse.

With a higher dot pitch and slight ghostingproblem, the Xtreme isn't perfect, but a lowprice and with a well-known manufacturerhiding behind the Elco label, this monitor isstill a good budget-conscious alternative.

Pro:• .25 mm dot pitch provides nice crisp image• good selection of image-manipulation controls• next to no flicker or moireCon:• 15.6-inch viewable size is one of the smallest in

this batch

At $509, the Cybervision C72 is a bit moreexpensive than some of the "entry-level"monitors, but balances the cost with impres-sive specs and performance. Overall, a great

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choice.

Pro:• .26 mm dot pitch offers good resolution and gener-

ally sharp picture quality• high refresh rates availableCon:• shorl signal cord could be problematic if more dis-

tance from computer is required• edges were a bit wavy in places, and screen

showed minor ghosting• OSD option order is a bit strange: co mmon con-

trols, like vertical/horizontal size and position, wereat the BOTTOM of the list, forcing user to'scrollthrough pincushion, etc., first

Daytek's DT-1726D generally provides a crispand clear picture, with some lack of focus and

DaytekDT-1726DFrom: DaytekTel: 800-329-8351http: //www.daytek.ca

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Pro:• .26 mm dot pitch provides high-quality display with

good frequency response• minimal flicker and moireCon:• selector for OSD split into two parts, and can be

awkward to use: push button on front of monitor,and spinner wheel on underside; spinner button isalso a bit touchy, reacting too fast or too slowly at

• when screen resolution or refresh reset at adapter,monitor tends to reset ALL settings, includingbrightness

The DeluxScan 7695 is a monitor with greatperformance, with problems that are mostlyergonomic. The awkward setup of the spinnerwheel for the OSD can be a bit painful to thewrist if used often. Once set up, though, it' ssmooth and high-performance sailing. At$649 street price, it's priced a bit higher thanmost, however.

Elco XtremeFrom: Elco SystemsTel: 905-470-7301http: //www.elcosys.corn

HyundalDelux Scan 769$From: Dynamic ChannelsCanada Inc.Tel: 800-568-0060http: //www.hei.co.kr

Continued on page 38K56Ba isa Iradeavrk d luce Teche Joy'es Inc x2 is a eadrmak ol 3cam carpwy 6on.

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I14IQUQED DEVICE TEOINOLOGY 28?5 SIWNDER WAY, M/S C4-28 • SANTA CLARA, CA 95054 tgt1995. WtnCpsp is a trademark of Inkgrated Device Techntaogy. MMX and Pentlum vtiithMMXTecnology aretrademarks of Intel Corporation. Miaosolt, Windows and the Nndowskgo are egistendtr~ of M icrosoit~ . AMD-Kg isatradem&ofAdvancsdMiao Dsvkes, Inc. 5u55MX ": ~'."'; .',"'~, g .is a ~ of Cyrix, All other t~ or r egistered trademarks are the property of atalr espectlve ovvnsrs.

AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.caTCP TEST LA BS

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Canon BJC -250/4200Epson Stytus 400Epson Stylus ego/700Epson Stylus 800HPOeskJet670I892HP6USP Laser JetHP ScanJet 5100I6100

salonATI A04n-Wonder4MB/4MB PRO PCI $189/259ATI XpertWork 4/8MB PCI $109/149

. ATI XpertPlay4/SMB PCI $129/179MatroxProductkraG1008MBAGP(Retail) $119DiemondMonster304MS/SMB(O) $149/289Diamond Viper V3304MB PCI/AGP(O) $125/125

• •' ' •

• 9 ' ' •

168it3DSoundCard $25SoundBhater161SA/PCI $39/49SBAWE64 ISN12SPCI $85/149SBAWE64 Gold(Relail) $199

1/4NB 30PIN $5/16.58/16MB EDO $15/1932MB EDO/SDRAM $49/49S4MB/128MBSDRAM $119/189

$169/189$229$279/369$419$289/299$509/969$359/969

From $899 (w/33.6F/M,24X,14'SVGA)

nic24/Toshiba32X IDE $75/85NEC24Nfoshlba 32X SCSI $139/159Mltusmi SX/2X Rcdr IDE $359Yamahae/2/22260IR-Wcdr $539Yamahae/424260t R-Wcdr $659Yamaha8/424260txR-Wcdr $759HP 7200ie/2 R-Wcdr Internal $499C reaeve Encore DVD $30 9BASF/Sony Record able CD $1.99/2

9 •

shsanxs 14'/1 F $1 89/239Acer 1F 54E/56C $249/269Acer tr 76C/780/79G $419/499/579Sony1F 100ES/tr200ES/200GS $419/789/859Vlewsonlc1r GS771/P775 $569/879

All pdcas we subject to change wahout notkm. &mil: roger761O idirecLcom 18p J/webhome.idirectcom/-roger761

Abit PXS /TX5 w/512KAbit LXS PS /440BXAsus TXP4TX 97L w/512KAsus P2E 8 Plf (AT)Asus P2L97 LX Pentium II / BXIntel SE440BX'P II w/PCI Audio

• •

•• •

• • •

$109/139$159/21 9$139/149$1493'169/239$299

Affordable 17-inch monitorsContinued from page 36

Pro:• reliable performance with a minimum of flicker and

moire• .26 mm dot pitch• good frequency response• BNC connector for Mac compatibilityCog:• minimal image manipulation controls on the OSD• not really a steel drum (it makes a pleasing thump

when you tap the case, though)

The oddly named Steel Drum provides a greatquality display for a reasonable amount ofmoney. More common on higher-end moni-

' tors, the BNC connectors are a real plus for

KDS OrchestraSteel DrumFrom: Orchestra MultisystemsCanada Inc.Tel: 888-537-9001http: //www.kdscanada.ca

Pro:

Monex TeievideoSV200From: Monex TechnologiesCanadaTel: 905-709-3660http: //www.televideoinc.corn

• OSD very intuitive, with non-menu brightness andcontrast buttons

• good selection of image manipulation controls• good quality.28 mm dot pitch• minimal flicker, and small amounts of moireCBB:• slight loss of focus around the edges

The Televideo SV200 has a great OSD inter-face, but the quality of the display as a wholemay be inadequate for serious computer users.Better as a starter monitor, or for the casual

The most expensive of the .28 mm monitorsthis month, the Mitsubishi DiamondScan 70is also one of the highest quality in that dotpitch. There is some moire and flicker in high-er res, but otherwise a top-notch monitor.

Mac users.

user.

• • •

MAC innovisionDX700TFrom: MAG InnovisionTel: 905-890-9465http: //www.maginnovision.corn

Pan asonicPanaSync S70From: Panasonic CanadaTel: 800-265-061 6http://www.panasonic.ca

From: Liuski International

Pro:• well-known name in monitors• . top-notch quality display, at.25 mm dot pitch• good selection of user controls, including non-

menu brightness/contrastCSB:• slight edge deformities and edge flicker on unit

tested• priced a bit higher than some

Weil-known in the monitor f ield, MAGl nnovision delivers the goods with theDX700T, which has great image quality forthe most part. Edge integrity was a bit of aproblem, with some waviness and jitteriness,a good chunk of which was correctable withthe OSD image manipulation.

ftjiagitronic C-SV1701PS

Tel: 800-665-5487 http: //www.magitronic.cornPro:• reasonable performance for.28 mm dot pitch• OSD controls fairly intuitive.CSB:• edge quality not as good as rest of screen (one

corner on the monitor we tested was quite blurry)

Though the image might be a bit on thecoarse side, the quality of the Magitronicmonitor isn't too bad except for some prob-lems with focus at the edges of the screen.

Pro:• excellent picture quality for-.28 mm dot pitch• non OSD buttons for contrast and brightnessCSB:• OSD control is fairly awkward, with a push-button

on front and a hidden selector wheel underneaththe chassis

• OSD requires user to scroll down to either "save"or "exit" for each sub-menu, which can be time-consuming

• moire is fairly noticeable in 1,280x1,024 resolution

The Magnavox 107s from Philips has a displayquality that is excellent, with a bit of flickerand some moire being the only real distrac-tions. The awkward OSD control configura-tion can cause some wrist pain while settingup the display. At $499, the unit providesgreat display quality without being excessive-ly expensive.

Pro:• high quality display with next to no flicker and only

some moire at higher res.• good selection of image manipulation options in

the OSDCos:• even at,27 mm dot pitch, image is a bit coarse.• higher price

The PanaSync S70 is certainly a sturdy andconfident monitor with a great display quali-ty. However, the price tag may scare peopleaway, especially with the monitor only check-ing in with a .27 mm dot pitch. A shallowerversion is also available, at a higher cost.

-' fho' e > osonrc: To

'!

MitsubishiDiamondScan 70From: MitsubishiTel: 800-387-9630http: //www.mitsubishi-display.corn

PhiiipsINagnavox 107sFrom: Philips CanadaTel: 800-387-0564http: //www.philips.corn

Pro:• display quality is very good for a.28 mm dot pitch.• shallower front-to-back design great for smaller

works paces• good selections of image manipulation controlsCSB:. fairly expensive for.28 mm dot pitch• OSD is a bit non-intuitive Continued on page 40

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DRIVES 4 CONTROLLERSIOE/SCSI hard drive removable kil $30SCSI external Case 2 twys 5N66cw 130/155IDE Mazier 4.368 $210IDE Medor 6.466 $275IDE Maxtcr 8.4GS $365IOE uaktar 11.568 $465I DE Quantum Fireball 2.1GB $ 18 5I DE Quantum Firsball3.2GB $ 20 0I DE Quantum Firetu84.3GB $ 22 5IOE Quantum Fireball 6.4GS $ 274I OE QusntumFvsbs684GS $ 41 0IOE Ses9ste INedslist pro 4.568 $270IDE Seagats Medalist Pro 6.568 $335IDE Seagats Medalist Pro 9,1GB $487I DE N/astern Ok)OII 3.2GB $20 2IOE Western Digital 4.3GB $225IDEWsstsmDigital6.4GB $ 299IDE Western Digits)8.488 $399S CSI QvsntvmFirsbsll4.369 $ 3 89S CSI Quantum Fksbsll 6.4GS $ 5 15S CSI Qvantsm Fireball 8.468 $ 6 55Qv. VildsOII 4.5GB UW $510Qs. AiigllO,IGS UN/ $828Qu. Alias III 18G U2V/ $1748Ssa9ats Bs/r4.5088744573W $760Sss9ste8sr9.1089749173W $978Sssgale Cheetah 4.5G8 ST4602LW 843Stsrgate Cheskrh 9.1G8 8749162LW 1305

Passmeb &5' I 44us9 9cppy drivs $25Pss~t20 3Z12OMs99cppydme 124LS-120 120M Disk $18Iomsoa Int IOE 100)Neg ZIP drive sNh

ZIP Tccla Ugges $122loms9s Parallel 100M49 2IP drive $195Iomsgs 100 ZIP disk $ 15S)zisest let/Est fgg Spa/Q drive $259SVCveSI I GB Spa/DCSr6age, 3 paCk $139Hp Int IDESGBtsps dms wilh Tape $299HP Ext 568 paralhl taps drive w/Taps 359Ssa9als Ist 888 SCSI Iapedrive $419Tape800MI326/56/8G $35/44/47/57

$27$86$141$232$259$570

512K cache motherboard.

AIID K6 233 $ 999Pentium 233INMX $1059C eleron 266 $108 9C eleron 300 $117 9Pentium Il 266 $ 1 209

Pengum: QDI Titanium T1, Intel 435TX chipset

Csleron . PC Partner, Intel 440EX chipset M S,2 Serial ports snd 1 Enhanced Parallel Port32 msg SDRAM memory,Ball Bearing CPU Heat-Sink Fan indudedMaxtor 4.3GB Ultra43MA Hard DrivePanasonlc 24X EIDE CD-ROM 8 1.44M FloppyDriveYsmahs 18b)ts stereo 3D sound carl with CDCirrus Logic PCI 2Meg EOO SVGA cardGVC 56K Internal Win modemMed-Tower case 8 250W Power Supply24W Speakers104 keys Windows keyboardMltsuml MS compaOble mouse & mouse padImago 15" Digital Control Low Rsd. SVGA monitorOne month ungmitsd access of Internet, w/CO2 years labour & 1 year parts depot warrantyWindows 98 is not included

iscounted for cash, Money Orderunted price+ 3%). Government, ed

CASES with Power Supplyktsd-Tower 7 bays 250W $43Mes-Tower 6 bats 25DW WSlide Door $ 53Hi-Tcww, 7 bs)s 250W wfSTide Gocr$73Full Tower, 10 bays 250Ww/Slide Occr$95A TX, Med Tower 7 bays 235W $ 9 3ATX, Full Tower 10 bays 235yf $ 1 33Power Supply 250W/3OOW 28/47ATX Power Supply 235W/250N/ 59 I 69ATX Power Supply let/ $ 100

CPU ChlPsCoc6in9 Fan la 466 $ 5Cooling Fan for Pentium $ 7Cooling Fan lcr Pentiuml l $ 18AMOK6.233/266/300 1 3 y t68/225Intel Penrsm 233MMXCPU 3 1 6 0Intel Cekvcn 266 & Fan (retail) $186Intel Csbros 300& Fsn (retail) $ 2 63I ntel pent.ll233,512K(bulk) $25 4Intel Pesul 233, 512K 8, Fan(retail) $260I ntelPsnt,ll266, 512K(bulk) $29 5Intel Pent.11 266,512K & Fss (retail) $328i ntel Psst.ll 300,512K gwlk) $45 0intel Psst.ll 3{$,512K & Fan (retail) $465I ntsl pssUI333,512K(bulk) $60 0Istsipsst0333,512K& Fan(retail) $643I nlsl Pssul 350. 512Kgwlk) $74 8Intel pesUI 350, 512K & Fsn (retsl) $605lrrkr)Pentll400,512K(hulk) $1 040Intel pssUI 460, 512K 6 Fsn (retail) $1100

NotherboarsisQDIPsnlium Titanium 512K430TX 107ASUS TXP4 $130ASUS TX97L 5 'l52ASUS P2E84409X $155ASUS P2L97440LXN72 $172ASUS P2L97044OLX IkW Crv/ 472 $370ASUSP2L975440lXuescs/ afX 308ASUS P28 4408X/ifX $231ASUS P28.5 4408X Nw-scsi 472 $433F C Parlnsr PeMumll440LX $13 9P C Parlner Csleren 440EX $ 13 9QDI Cslsrcs Ecs6snt440EXNÃ $142QOI Ls9snd V44OLX IÃ $145QOI Brilliant I 4408X /tnf $199Intel SE440BXIA IÃ $289

Pentium II 233Pentium II 266Pentium II 300Pentium II 333Pentium II 350

Psntlum II 233433:QDI Legand V, Intel 440LX chipset motherboard

Psntlmn II 350MO:QDI Brilliant I, Intel 440BX chipset motherboard

True Psntlum II CPU with 512K Cache,2 Serial ports and 1 Enhanced Parallel Port32 Nleg SDRAM memory (66Mhz used onPll 266.333. 100Mhz DIMM used on PII 35tk400)

PsnSum II CPU Heat-Sink Fan induded6llaxtor 4.3GB Ultra43MA Hard DriveAcsr 36X EIDE CD-ROM & 1.44M Floppy DriveCreative labs Ensonlq Audio PCI sound cardATI Xpert XL AGP 4 Meg SVGA card

w)th MPEG full motion video, 3D features, supportAcer 58K V.90 internal Oats/FaxNoics modemATX Med-Tower case wl 250W ATX Power SupplyDowe 120W Stereo SpeakersKeytronlc 104 keys PS/2 Windows keyboardLogitech 3 button PS/2 mouse with mouse padDaytek 15" .28 Non-interlaced Digital Control

Low Radiation SVGA Color monitorOne month unlimited access of Internet, w/CDPreloaded NOndows 98 with manual & CD

and Certified Cheque (prewpprovucational institutions & corporate PINPlJT I3EVICESAcsr 104 keys keyboard $ 14Keytcnic104 keys keyboard $ 24Ms NsturslKeyboard(w/S)Islam) $55Miisumi mouse MS ccmpa5ble $ 9Ms Ictelli Mouse (w/System only) $37us SW precision pro (USB) $ 99MS SW <wee Fvwauck/Wr $ 195Log)tech Serial/PS2 mouse $ 20Lo9itsck First Mouse+ (Serial/PS2) 29CO QRIVES & WRI'rERSPanascnb int 24X SCSI C0 Orhs $138NEC int 32X S CSi GO Drive $ 1 57Panssonic ist24X IOE C0 Drive $71Pansscnicint32XIOECDDrive $88Acer int 36X IDE COOrive $ 85Creative int 0VD ENCORE Ihr2 Kit $330Tcshibs int OVD B1102 0tivs only $199Real Magic 0V00sccrder $132Acer Irs 6 by 2 IOE CO-Rewriter K/t r 435HP Ist720OI IDE 00-Rewriter Nl $525HP skt 7200E Parallel C04tsvstter KII 640ktitsvmi int 8 by 2 IDE C0-Wrtisr $365Pansscsic icl 6 by 4 SCSI CD-Revsitsr 445Ricoh int 6 by 2 IDE CO-Rswriter $490Yamahs int CDW4260 6 by 4SCSI C04tewritsr Drive ociy

Sank CMisc (BASF I HP)Sank Rewritsble CO disc (HP)

$1539$1599$1759$1899$2149

Q579$2749$2899$3189$3499

Pentlum II 2M433; ASUS P2L87 motherboardPentium II 3MMO: ASUS P2B motherboard

2 Fast serial, 1 En. Parallel port & support USBTrue PenNum II CPU with 512K CachePenlium II CPU Heat-Sink Fan included64 Msg SDRAM memory (66Mhz used on

Pll 26& 333, 100Mhz DIMM used on Pll 356400)Western Digital 8.4GB Uttra43MA Hard DrivePanasonic 1.44 Floppy DriveToshiba DVD2 EIOE CD-ROM DriveSound Blsstsr PCI 128 sound card with CDATI All-In4/Vender Pro AGP 8NI Video card

With OVD vkfeo support and TV output,USR 58K V.90 Internal Data/F ax/Voice ModemATX Sled-Tower case wl 250W ATX Power SupplySOFA desktop microphoneAltsc Lansing ACS48 Subwoofer Speaker SystemMicrosoft Natural PS/2 keyboard.Logltech PSI2 First Nlouse Plus with wheel & padDaytsk 17" .26 Flat screen Digital Control

Low Radiation Super VGA color monitorOne month unlimited access oi internet with COPreloaded Windows 98 with msnvsl & CO2 years labour IL 1 year parts depot vvarranty

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e only), or Direct payment (Interac). VISA, Nlaster Cards or Government P.O. are on regular prices.O. are welcome, shipping cost is extra. Prices are subject to change without notice.NENORY SCANNERS FAXNOSENSATI Xpert 4u (SODIMM) $65 Micrciek V310calor (parallel) 136 GVC 56K Int wm Modem bulk) $72SIMM1M/4970,30pins $35 / 14 McrciekV600cclor(parallel} 199 ACER56KlntwilhvoiceV90 bulk) $68SIMM8M-60,72pics Re9/EDO $19/19 STORM pa9escas(USB) 196 USR56K Int V90 win Modem retail) $132Siktu 16M40,72 pins Rs9/EOO $25/22 STORM lmagswavs (Para6s6 136 USR 56K!m V90 retail) $171SIMM325A60,72 pins Re9/E00 $50I40 Creative Labs WES CAM I)camera 139 USR 56K Int wilh voice V90 bulk) $135OIMM 32M, 168pirts 100Mhz 90RAivi 65 VIDEO CARDS USR 56K Ext VI) retail $196OIMII 64M, 168pins SDRAM 6 chips $108 ATI TV tuner far V,S/30 Xpr. ISA bulk 104 USR 56K Ext wilh voice V.90 rekg) $254OIMM64M, 166Pins100uhzSORAM 132 CkrvsLcgic5446 1M PCI bulk 300IMM 128)N, 168pns SORAM $205 ATI 30 Xpressbn E002M PCI bulk 55 NETWORKS (Ethernet)OONI 128M, 168pirs 100Mkz SORAkl 245 ATI 30 Xpressinn EGO 4M PCI bulk 66 Ovbuck IS tgs ISA card $25INKBET PRINTERS ATIxp srt ar 98 4M Pc hjk «9 Gvc 16b'lsisA (pnP) $ 30IEEE Sidirec6on ~ter cable 6 ft $15 ATI I98 6M PCI h/Ik 159 GVC 32 tv~is PCI card (PnP) $34

.DIMM32M, 168pins SORAM $ 40 USR56K Intwilh voice V90 rstail I$196

0 D 4 B

ATIXpert XL 4M P CI bulk 92 OvbU>k8 IOSass Thvb

QDI Titan)um, Intel 430TXAMD KS-233 CPU with CPU Heat-Sink Fan32 INeg SDRAMmemoryCirvus logic 1 INsg PCI SVGA cardInstallation included9 months parts 8 labour warranty

Pengum 233MINXCeleron 266 (PC Partner)32 Meg to 64 Meg SDRAM

HP Ossklst 692C

IDE ISA GNTR 16550 I/OASUS SC-200ASUS SC875 UWAdsptsc 2940U kii (bulk)Adsptsc 2940UW kit (bulk)Adsptec 294OU2W (rslsil)

ioms9s Ezt 2LPtus100usgdrivs $270

SPEAKERS 4 NICBBasic speakerDOWA 24W speakers0OWA 120IV spssksmYamshs M7 speakersIkc 350W speakersAllec Lansing AGS45 SubwcoferHeadphone with microphone

SOVNQ CARDSYamahs16b6s30scundcard $ 21Scvndblsstsr 16 card PsP (bulk) $40So/ndtlastsr AN/E64 Value(bulk} $63Enmnkt PCI sound card $40Creakvs Labs Esscnkl PCI sound card 55Scvsdblssler PCI 128 $146

$ 8$ 'IS$28$57$65$105$25

HPSP 8 2M 6 00dpi $ 9 49

PRINTER ACCESSORIES 17'»ykrk «60 1280 28 $ 4 22

Canon SJC-2% $169 ATIAll-In-Wccdsrpro 4M PCI bulk 283 OUnkPCI 10ccmbo $45Canon BJC4300 $246 CwwwRswvwvwww SM PCI retail 295 OLInk PCI10/IOO gave T card $79Epson Sty)vs 400 $225 Cwwwmsswrvaaaau 12M PCI rsts5 385 DLInk4porh IOOBace Titvb $180Epscn Stylus 600 $269 ~re m wwws 8M PCI bulk 269 intel E6tsrEkPrsss PRO/100+ PCI $120Epson Sirius 800 $405 Dwwsuovwecwovtmr12M PCI ™lk 379 3COMPCI10/1009sssTcard $95Epson Styl us ' $499 ATIXpert98 6M AGPbulk 130 3COINaixvtstOOscsThvb3018799 125Epscn Styk/s1520 $1017 ATIXpsrt@XL 4 M AGP hulk 97 3COMSpcrtsIOOgsrsThvb3016722425HP OeskJsl722C $399 ATI Xpsrt@P)ay96 4M AGP bulk 135 65emsl 10/IOOST 100wo rsswLexmsrk1000 ssrsasasacfs $179 ATI/N-ln.N/ender pro 4M AGP buk 310 IOSawrT( RJ45) Jack $1.5Lrcsnsrk 5050/5700 $260 I 380 An All-ln.wonder Pro SM AGP bulk 359 SNC Connector I BNC T Cormsctar $3LASER/LE13 PRIN'rERS Ma trox Pmsvcsvs case SM AGP nihil 225HP 6l 6 ppm 1M 600dpi $515 NONijrORSHP Oup 8 ppm 3II 600dpi $1179 14'0sytsk iten ln 1024.28 $ 180 must te purchmw 0 55mM'm)HP4mI 17pp 4M 120Mpi $1489 15'0aylsk0i96al 128028 $ 2 25 Windows98withirsislls6cn {OEM) $165

IIP 5000 16 4M 12(OI 19 79 19 imago 15HX1280.28 $205 Windows NT 4 0 Server 5 Ussr $1030Hp 5OMN ISppm NN 1200dj Itv/r 2840 15' VNwscnc 6653 1280.28 $335 MS Home Svmgs 98 (OEM) $ 59HP8000 24ppm16M 1200dpi ttd73379'15 SonytOOES 128025 $ 4 05 MSOSce979mallSvskwss(OEM) $299

4 /6 Ms9 Hp 4+/4Mp/4p/5p/Sp $37 /60 17 NEC E700 INO .25 $ 7254 I 6 Meg: HP4/48il5SI/1200 $56/76 17' Scny20OES 1260.25 $715 urtintskrrupalhle POWer4/SMs9: HP 5L/SL $89I127 1P Say ~S 12I % $ 86 5

16 Ms9: HP 4000 $120 17' ViswsonIc E771 1288,27 $469 AFC. American Power ConversionHP Toner for 4L/4P/4MP $96 17' Viewscnic p?75 1600 25 $735 Psrsccsl 7 Gullet w/Modem $39

HP Toner lcr 5P/SMP/6P/6MP $ 120 19' Scrty 400PS 1600,25 $ 1325 SSGkuP.UPS Pro 650Hp Okk series 51641Acclor isk $3 4 19 V@wslic G790 1600 26 $695, BackuP UPS Pro IOM

HP OsskJst II20Cvi $630 ATIXPsrt@Plsy98 8M AGPbulk 175 Etk~~il0/10087 25ft~ $ 18

Intel Ekpress 30 4M AGP retail 155 T~nah

ppm . AO~ ~ INm~ h„ w~ Softwakre (69crosoftOEMvsrslsns

15'Goidsisrss 1024.26 $244 Wma NT40Wo/ksta6cn(OEM) $290

$99 17'opkqc I 776 <600.26 $595 SMPP>)f (UPS)

$59 19'Op6questv95 1280.26 $ 852 Ssckvp.UPSPm420

17'Acer 75C 1280,27 $425 MS Ollics Pro 97 Prate Up) $4 6 617'Assr 78C 1 600 26 $485 Lotus Smarl Suite 97 (balk) $ 42

4

386, 486 - + Pentium

PC Partner EXB, intel 440EX motherboardIntel Ca)aron 286 CPU with CPU Heat-Sink Fan32 Msg SDRANI memoryPanasonic 1.44M Floppy DrivePanasonic 24X EIDE CD-ROMQuaantum 3.2GB Ultra-DMA Hard DriveTrident 9750 4 INeg AGP super VGA video cardMed-Tower Case & 250W power supplyAcer 104 keys windows keyboardMitsuml serial mouse with pad2 years labour and 1 year parts depot warrantyMonitor & Windows 98 are not Inc)uded

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19' Viewmsic PS790 160025 $1010 Smart-UPS1000Nstwcrk $ 678

AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.caTCP TEST LABS

Affordable 'l 7-inch monitorsContinued fro>n page 38

• priced a bit on the high side

The EO710 is an intriguing looking monitorwith a great display. Although the moire prob-lem might be a bit distracting for some users,it is in all other respects an impressive moni-

Pre:• high-quality display, at .26 mm, with minimal Ilicker• OSD makes it easy to switch between related

options. while editing valuesCon:• noticeable moire at both 1,024x768 and

1.280x1,024 resolutions

i'rlnceton EO710From: Princeton GraphicsTel: 800-747-6249http: //www.prgr.corn

tor.

Samsung 7eFrom; SamsungTel: 800-726-7864http: //www,samsung.corn

C

edges• OSD controls very intuitive and buttons easy to

use, including buttons that double as non-menubrightness and contrast controls

Con:• Some moire evident at 1,280x1,024• brightness control did not appear to have a major

impact on screen

Even at a .28 mm dot pitch, the Samsung 7edelivers a great picture quality, for an amountof money that's not overly excessive. Moirehas the potential to be somewhat annoying at1,280x1,024, but lower resolutions should betop-notch in almost every way.

Pro:• good .26 mm dot pitch quality at a great price• spinner controls double as brightness/contrast• almost no moire or flickerCon:• although push-and-spin OSD controls are a great

idea, they can be a bit awkward at times, especiallywhen selection requires a lot of spinning; an inden-tation on the front of the spinners for finger traction

Continued on page 43

SceptreDragon Eye D73AFrom: Alea GroupTel: &00-788-2&78http: //www.sceptre.corn

Pro:• greai quality display, with only a little loss at the

I I ' ' I

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FLI J,":, .OVA L~

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15" FX-95 $56817" FX-CSS $87017" FX-CS $89Q17" FX-CS $1,60517" TX-C? $1.6661/" TX-C76 $ 1,3 1919" FX-D7 $1,35620" TX-D78 $2,10121" FX-E? $2.08121" FX-E8 $2,768

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METDUSIESHED$1 5VXD850DB70DPLUB76DPLUS72DP?00DSCANSODPLU8160EDP1000DP'IO'IOE

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 ~ T CP T E S T L A B S

The higher end of 17

ABy Sean Carruthers

informational purposes.

few of the monitors we received were abit out of the range we had asked forinitially, and are included here for

monitor casing, making use a bit difficult; buttonsare also a bit on the small side, which makes useawkward

From Big Blue comes "Big Black," the onlymonitor we received that strayed from thestandard off-white color. The contrast of thecasing makes the picture quality stand outeven more than usual, being a monitor of out-standing quality from the get-go. The $1,140suggested retail price is pretty steep, but ifmoney is no object, this monitor is a dream.

IIs©$)~ 79~3-s~lI lwww.bramptoncomputes.corn

22A Strathearn Avenue. Unit 1A, Srampton, Ont.

Compaq V7$From: Compaq CanadaTel: 800-567-1616

.,".," http: //www.compaq.ca

Pro:• excellent display quality, with good picture and next

to no flicker or moire• USB port for running keyboard and mouse through

monitor• separate brightness/contrast spinners• top brand name• 'relatively inexpensive, as 'performance' monitors goCon:• minimal OSD controls• OSD control button layout is counter-intuitive: the+

key is located BELOW the - key.

Although a bit thin in the OSD, the CompaqV75 monitor comes through in sheer perfor-mance, with a solid and high-quality display,all for a fairly low price (for the performanceline). The USB port is a nice touch.

LG Flatron 78FTFrom: LG ElectronicsTel: 888-542-2623http: //www.lgeus.corn

Pro:• astounding .24 mm dot pitch• competitive pricing• good frequency response• separate brightness/contrast spin wheelsCon:• slight image distortion around edges of the screen• two-tone coloring of case (off-white and blue-grey)

can be a bit distracting• moire a bit problematic at 1,280x1,024

The "G" in LG Electronics stands for Goldstar,the name under which LG's monitors previ-ously sold. Along with the new name, the78FF introduces LG's new Flatron technology,with an ultrafine.24 mm dot pitch. While thepicture quality is great, the coloration of theouter casing is a bit distracting, with the lowerblue-grey panel tending to draw the eye awayfrom the screen. A minor complaint about anotherwise fine monitor, though.

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Eizo FlexScan TZ-C7From: Dynamic ChannelsCanada Inc.Tel: 800-800-5202http: //www.eizo.corn

Pro:• .25mm Diamondtron display offers superior image

quality• automatic setting control is one of the most accu-

rate tested• BNC connector for Mac compatibility• OSD control button is a panel that tilts in the four

compass directions, with a centrepoint as "click"-very intuitive

Con:• OSD control panel is a bit touchy; easy to click

"centre" by mistake when going for one of thedirectional arrows

• some ghosting evident on unit tested• a bit on the heavy side

Eizo is known for creating high-performancemonitors, and the FlexScan TX-C7 is noexception to this. The monitor has a verycrisp picture, great frequency response and agood selection of features. Definitely a greatchoice for graphic work.

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NEC INultlSync E700

Pro:high-quality .25mm display

• backed by the NEC name• reasonably low cost for a performance monitorCon:• a few less image control features than usual on thehigher end models, and an OSD hampered by theslightly confusing "proceed" button

• at 15.6 inches, viewable area is smaller than most.• moire can be a problem at 1,280x1,024

Delivering high performance for a low cost,the MultiSync E700 checks in with fewer fea-

the other monitors, but otherwise providestop-notch performance.

From: Packard Bell-NECTel: 800-366-0476http: //www.nec.corn

iNTELPENTINN::.1OO..;-;-'.;.;.. TO.INTEL PENTINl Eoooloox.,OTooINTEL PENTIUN COOLING FANINTEL PENTIUIll. COOLING <~:

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IBIN P72From: IBM CanadaTel: 800-465-7999http: //vnvw.ibm.corn/ca/ :<>Fez. ye yet ii4ii'."it SOS-VS''I3® ~....,

'*', Sony GDIN 200PSFrom: Sony CanadaTel: 800-961-7669http: //www.sony.ca

Pro:• picture quality is exceptional• black casing provides good contrast to image on

screen, for better clarity• brandname support• full range of image manipulation controlsCon:• black control buttons "disappear" against black

Pro:• .25 mm dot pitch Trinitron provides outstanding

picture quality IIIejjppidContinued on page 43

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 TCP TEST lABS g QI I

Affordable 17-inch monitorsContinued frown page 40

would improve this• our machine had a loss of focus in the centre of the

display, at 1,024x768. but this is likely somethingthat happened in shipping

Sceptre is well-respected in the field of moni-tors, and you can see why, the Dragon EyeD73A offers an impressive .26 mm dot pitch,for only S345 street price. The OSD spinnercontrols are a nice innovation, though it canbe a bit awkward when a lot of spinning isnecessary,

Pro:• low cost• OSD easy-to-use

expensive, higher-end monitors.

Voxon 1728From: StarTek Computer inc.Tel: 888-735-2244http: //www.startek.bc.ca

Con:• image quality generally good. but edge quality can

be problematic, as well as flicker and moire at1,280x1,024

• minimal image manipulation controls• problems with regulation (image compression and

expansion) with even minor changes on the display.

Although the problem with image quality andscreen regulation could be an annoyance forthose who plan high usage, the price makes theVoxon worth consideration for the casual user.

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• •

•

The winnersViewsonic G$771From: ViewsonicTel: 800-&88-8583http: //www.viewsonic.corn

Pro:• great display quality, even at:27 mm• shallower design (back to lront) is a plus for small-

er workspaces• OSD relatively intuitive, with a lot oi image manipu-

lation capabilitiesCon:• higher price• moire can be problematic at 1,280x1.024

Another well-respected name in monitors,Viewsonic's GS771 comes in at the high endof the entry-)eve) field price-wise, but deliversthe goods in performance. Even with the .27mrn dot pitch, the picture quality is great, andthe GS771 offers a great alternative to more

Overall: Samsung 7eAs far as "entry level" goes, Samsung's 7e model goes above and beyond, with a full-fea-tured OSD, great quality display, and a really reasonable price. I'erfect for all-around use.

Performance: 4:ybervlslon C72ln the field of )ower-priced monitors, the Cybervision C?2 is a treat, offering an out-standing .25 mm picture quality, excellent functionality in the OSD, and price that's nottoo excessive. A great choice for someone who demands alot from a monitor, but doesn't have the budget for a"high-end" unit.

Price/Performance (tie):AOC Spectrum 7Vlr andSceptre Dragon Eye 973AThis month, both the AOC and the Sceptre monitors offerexcellent price/performance ratio. Though it has a coars-er display, the AOC still has a great picture, and has a lotof features to boot. The Sceptre monitor offers a finer dotpitch, but carries fewer OSD features. Both offer a lot ofmonitor for very little money. 2

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The higher end of 17Cont/nued front page 41

• full range of image manipulation capabilities• BNC connector for Mac compatibility• Sony invented the Trinitron technology!Con:• one of the higher-priced monitors• moire problematic at 1,2&gx1,024

One of the biggest names in technology inthe world, Sony's GDM 200PS is a nice pieceof technology, with a great display qualityand a ton of features. With a S1,099 streetprice, it's not cheap, but it's backed up bySony quality.

ilail secon s!

J~ I S i h :15" $22717" $397196 g897Video Card:ATI 3S Rage Pro 4MB ABP $117ATI 30 Rage II 2ISS $61ATI'39 Rage II 4MS $97

Hard Drive:Seagate 2.16B $167W.B. 2.66B $1976eantem 6.46B $317

¹rd Drive Upgrade:From 2.16S to 4.368 $97Fram 3.26S to 6.46S $77Cases: Slid Tower $49

Slid Tower ATX $89i r r (ellsllsess ss4 eNINOIL)TTX 8792UA

Fro: TTX Canada Inc.Tel,' 888-&43-9889http: //www.ttxmonitor.corn

Tle treeRfeay Re slefe, let eerRefeeeefelfetfenlrrefteeteeiireeay PeeReti

Pro:• high quality.25 mm dot pitch display• OSD controls feature separate buttons for menu

categories, for easier navigation• BNC connector for Mac compatibility• non-menu brightness/contrast buttons• competitive priceCon:• moire problematic, especially at 1,280x1,024

TfX's 8792UA model offers a )ot of featuresfor a budget price, The three separate menubuttons for "picture,"."color," and "status"are a nice feature, as they all activate the OSDin the appropriate place, and make naviga-

See clrart page 70tion a breeze. 0

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JERSEY CITY, NJ. (NB) — Visionics says,itsFacelt7 PC software system is now availablefor regular and home PC users for a variety ofuses, including protecting their data files fromsnoopers, greeting visitors with an invitationto leave a message, watching the surroundingarea for intruders or keeping an eye on thekids and dogs.

Facelt7 PC is based on the Facelt DBheavyweight security system for high-powerenterprise users.

A Visionics spokesperson says Facelt DB"captures your image as you walk through anoffice building, department store or airport. Itimmediately links your image up to a databasethat reports back to local security if you arewanted for a crime, or are a missing person."

Newsbytes notes the Orwellian overtonesmay be overshadowed in such crowded venuesby the ability to keep tabs on suspected terror-ists and others who threaten personal safety.Some have also recommended such systems asa way for corporations to keep track of whospends too much time in the break room.

The Visionics spokesperson said the newPC version lets workers or home users leavetheir computers without concern about priva-cy issues or intruders. The program automati-cally secures the system with a screen lock andonly unlocks when the authorized user showshis face again — literally. There is no need to

enter key strokes since the program automati-cally recognizes a user.

Facelt PC also records all persons whocome into an area, whether they want theirpicture taken or not. The program can thenforward the images to a remote system, if toldto do so. This lets a user keep track of what ishappening at an office or at home.

A mini-movie greeting left on a machinecan invite visitors to leave a text message alongwith the facial image for authorized users toretrieve later, or send to a remote location.

Facelt's encryption software protects con-fidential files, then uses facial identity tounlock th e d ecryption p rogram. Thespokesperson said the PC version of the pro-

-gram is based on the U.S. data encryptionstandard, or DES.

Facelt PC requires a 90 MHz or fasterPentium-based system w i t h Mi c rosoftWindows 95, a CD-ROM drive, a MicrosoftVideo for Windows-compatible video capturesystem with 320x240 resolutioh and IS-bitRGB (red green blue) capture-to-memory of'five frames per second. The drag-and-dropsoftware is fully integrated into Windows 95Explorer, the firm said.

Facelt PC sells for US$149.95. A 15-dayfree trial is available. 0

Contact: Vislonics http: //www.faceit.corn

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COMPUTERClASSICSana ian irms

vu nera e to e t r auer systems to be a potential security risk forfraud. But less than half reported using securi-ty measures when transmitting informationover the phones or Internet."

Inkster said that many companies don' trealize that when you are hooked up to theInternet, the Internet is hooked up to you."It's a two-way street," he said, "and you need

The most common types of fraud perpe-trated by employees included inflated expenseaccounts, theft, secret commissions, and per-sonal use of company supplies. Cust'omer-related fraud is predominantly committedthrough check-forgery, credit card schemes,automatic teller machine fraud, misstatedaccounts, and withholding cash receipts.

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'I'ORONTO (NB) — A survey conducted by oneof the world's largest security firms has dis-closed that, despite concerns among businessleaders that the Internet is not a secure way tosend information, it is still widely used byCanadian companies to do just that.

According to security andinvestigation o r ganizationKPMG's 7th annual CinutdionFraud Survey Rupurf, whichpolls the chief executives ofCanada's top 1,$)0 companieson fraud and corporate securi-ty, only 11 percent of respon-dents believe that the Internetis a secure way to send infor-

However, the study shows 43 percent stat-ed their company uses the Internet to trans-mit sensitive or private information, anyway.

"I think where the worry comes in is, asmore companies move to an electronic-basedeconomy they need to be more concernedabout the security of their Internet transac-tions," KPMG Investigation and Security Inc.president Norm Inkster said.

"The Internet is a very easy and convenientway to conduct business and send information.I'eople are busy and electronic commerce andmail appeals to them because it's fast and savestime," Inkster continued. "However, theInternet presents risks for fraud if companies donot implement adequate information security

provides opportunity for fraud in all industries."For the first time in its seven-year history,

KPMG's fraud survey asked about the securitymeasures for computers and the transmittal ofinformation by Canada's largest companies.Inkster points to warning signs from theresults that indicate that Canadian businessesare vulnerable to fraud through the Internet."I believe that business leaders are puttingtheir companies at risk," he said. "Fighty-twopercent of respondents consider their comput-

measures. The increase in electronic commerce

adequate firewall protection."Another of the survey's major findings is

that 57 percent of all respondents admittedthat their firm had been a victim of fraud.

Also, 47 percent of respondents believethat fraud will increase in 1998. This numberrose to 62 percent within the financial servicessector. When asked for a reason why fraudwould increase, over half of the survey partic-ipants blamed regulatory deficiencies.

However, less than five percent attributedthe problem to a lack of government interven-tion. "One of the conclusions that I think wecan draw from these results is that many busi-ness leaders blame the increase in fraud on thelack of self-regulation in their industries,"Inkster concluded. "1'hey don't want govern-ment regulation, but they recognize the needto take responsibility for fraud prevention."

While fraud techniques may be moresophisticated, the source appears to be thesame as recorded by KPMG surveys in previ-ous years. Overwhelmingly, the greatest singlesource of fraud, according to respondents, istheir company's own employees. Seventy-seven percent of respondents cited theiremployees as the principal source of fraud.Customers were considered by respondents tobe the second highest source.

Many companies don't realize that whenyou are hooked up to the Internet,the Internet is hooked up to you

— Narman

The sectors where fraudhad the greatest impact andwhere the level of concernis the highest are utilities,food and packaged goods,and financial services, thesurvey shows.

The study also queried

nerability to money laun-dering. Only 14 percent of survey participantsstated they had been impacted by this illegalactivity. However, almost half the firms admit-ted they accept forms of payment that makethem vulnerable to money laundering.

Moreover, 83 percent of respondentsacknowledged they do not conduct back-ground checks on investors. Vulnerability tomoney laundering was highest in the financialservices sector. Fifty-nine percent of respon-dents from this sector believe their company isaffected by international money laundering,while 56 percent accept forms of payment thatmake them vulnerable to money laundering.

Companies are, however, taking measuresto prevent fraud among employees.

The survey reveals 98 percent of respon-dents state it is important to screen newemployees, while 88 percent actually havepre-employment screening procedures alreadyin place. However, only 50 percent of respon-dents say they ran background checks on newsuppliers and contractors. Even fewer — lessthan 20 percent — conduct background checks

Other survey findings support the fact thatcompanies should have procedures in place toprevent fraud. Most respondents report that

Continued on page Sl

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on new investors or franchisees.

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" ' p,'g'='~~~~„.': opers keep releasing 'new versions af their"''"",~".- Anyway,'.wide frottt me nI5t wanting"to,'.,o finally Windows 98 is released. Am I p roducts, often with just a few extra features, touch Windows 98 with a ten foot barge-

'

upgrading my Wmdows 95 PC7 Not on% and then expect users to upgrade. Of course, pole, the U.S, Department of Justice and the .'.your life! I don't even Bke Windows 95.t „.' they could always refuse and stick with the""., plethora of political limelight hugging stat'e '<

If, more software properly supportedc,", old version. But then other software deve1;.„governors stIII have an outstanding court;:Windows 3.1, I would sti11 be using that ver-:,-'.; opers upgrade their prodtKts to work proper--'. case against Microsoft involving the compa'«'

. ; "

"sion, because it seemed to me to work better " ly only with the new version, and before the' ny's hardbi1I marketing tactics, . ,:-"."~>~.-~ ; . "'.'and had a better user interface. -

. , : , - :, : ; : -"' end users know lt, they have to upgrade just '-:, No doubt that wi11 drag on 'for a long,'.

So how long before softwaredeveIopers, to get the other software products to work'" time, giving Microsoft its free publicity,-.'"don't't support Windows 95 In their, prod- ~~, properiy,, ...,,<:;:z.„,.;,'.,".~;,,:„'-",>4:,!3"<.,—,„>.,",.„"j while In the. meantime, 20 million PCs ~-.= uctsT Sure, they' ll support it in same tcikenp;;:!"„',: Forced end user"ttpgiades i' a'eish 'iowr be shiype'd:qtshtly' v'rit&.t)IIAnChvra-'98;:pw",""'way 'so the programs actually run ttrtder"'-.„, for software developeri, If not directly, by., I nstalled, ahd tht.' only people complaimng '„'Windows 95, but eventually they' ll only users having to pay through the nose for the ' will be Microsofta coinpetltors and about a "

': run properly under Windows 98. That's upgrade, then indirectly, wit'h the user hav- dozen end users tvho say they wanted CPIMwhat happens all the time. And the peop/e ing to pay the company to be on an annual on their store-bought machines instead. 0:"~that. have to pay the consequences, hterally,„. "maintenance" program where they get the

j are the Iong-suffering end users. ~,.;,:-"::~>~:„<j ttpgrade for ":free." But it's ttot free, because.,",: Iat) Stakall is Matttabyttl' AM ad)Tot r)tattaIIIrtg editor.,':„.

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I I I I'I I -E ONDON, England (NB) — According to a

British survey carried out by ReedExhibitions, the easiest way to steal large

companies' vital information is through theInternet gateways of their accountants, lawyers,advertising and public relations agencies.

Reed'claims 62 percent of these profes-sional advisors are using the Internet withoutany security in place, needlessly exposingtheir clients' data to potential theft, breachesof confidentiality, manipulation of data, dele-tion of files, and to their competitors.

According to the company, many largeorganizations that invest heavily in their owninformation technology (IT) security systemsmay not be aware that their systems are beingcircumvented by their professional advisors.

The survey, commissioned by Reed andCheck Point Software Technologies, claims toshow 8O percent of medium-sized profession-al advisors are now using the Internet as abusiness tool, and of these, 62 percent aredoing so without any Internet security.

Of the 80 percent using the Internet, )teedclaims S6 percent had it connected to theirnetworks, of which only I8 percent had a fire-wall in place.

Tim Porter, an event manager with Reed,said the results of the survey are extremely

worrisome. "If companies use the Internetwithout a firewall or other form of security, itis like leaving the front door of your housewide open, allowing anyone to steal yourprized possessions," he explained.

Porter claims the survey has exposed amajor rupture in "the IT security chain." Largecompanies, he notes, often spend millions ontheir own I'I' security, but are ignoring theirprofessional suppliers' security standards.

He says companies often impart vitalinformation to their medium-sized profes-sional advisers, such as detailed companyaccounts, Inarketing plans, designs, legalinformation, employee information and atthe same time, "they are overlooking the factthat 62 percent of these companies have noform of internet security, whatsoever."

Steve Barnett, Check Point U.K.'s manag-ing director, said that, as the use of Internettechnology continues to skyrocket, the scaleof this issue is will grow. "The results of thesurvey highlight the fact that large companiesinvesting millions in IT security systemscould in fact be wasting time, resources andmoney if security breaches are occurring viaits professional advisors."

The survey shows that, of the three profes-sional groups surveyed, lawyers appear to bebest protected, as SO percent of those firmswith an Internet connection have a firewall or

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some other form of Internet security.Of the accountants surveyed, Reed claims

60 percent are using the Internet with a net-work but do not have it protected by a firewalland only 32 percent with an Internet connec-tion have a firewall or any other form of

"Large companiesinvesting millions

in IT security systemscould in fact bewasting time,

resources and moneyif security breachesare occurring via its

professional advisors"— Steve Barnett, Check Point

Internet security.Of the advertising and public relations'

agencies surveyed, Reed claims all were con-nected to the Internet, although an astonishing94 percent admitted to using the Internet witha network and not protecting it with a firewall.

Interestingly, the survey found 89 percentof the companies surveyed have invested inantivirus software, with 70 percent using pass-word control.

However, of those that have password con-trols, many acknowledged that it is often inef-fectual as it is badly administered — one account-ing firm admitted it uses passwords, but thateveryone knows everybody else's password.

According to Porter, everyone is aware ofthe issue of viruses and the importance ofpasswords, "however it is obvious that mostcompanies are totally unaware of the dangersof not having a firewall and yet how easy andinexpensive it is to implement."

The survey also found that 38 percent ofprofessional advisers did not have a back-upsystem for the data on their computers.

Further details of the survey can be foundon the Web at http:I/www.infosec.co.uk. 0

MiSystems Engineer

I ' ' I I

• - • ' • .

.~.INDUS SYSTEMSWhy should you go forMicrosoft certification?Herc are at least fanr reasons .

l. A salary survey shows striking increase in compen-sation for MCSEs.

2. Research indicates that Microsoft certification hassignificsnt benefits for both employers snd certifiedindividuals.

3. Micrmoft'I cenification is recognised worldwide.When you tell prospective employers that you are anMCSE, they understand the level of your knowledge.

4. Major businesses now include MCSE certificationexnms in their internal certificstion programs.

Fully Instructor-LedNlicrosoit Oflicial CurriculumLectures Labs StudySessions Quizzes

Canadian firms vulnerableContinued frotn page 49

fraud was discovered by the companythrough internal mechanisms such as inter-nal audits and "whistle-blowers."

Inkster said that adequate firewall tech-nology is available and that "there is someexcellent encryption software." However, hesaid that many companies have not taken ahard enough look at their security arrange-ments and are thus vulnerable.

He suggested companies conduct a"threat-risk analysis — what their assets are,where they stored, where they are vulnera-ble — and build their security networkaround the findings."

The KPMG survey polled chief execu-tives of Canada's top 1,000 public and pri-vate companies as ranked by the Financia/Post newspaper. The response rate was 21percent. 0

Contact: KPMG http: //www.kpmg.ca

There are two channelsthat Microsoft uses fortechnical training, ATECsRnd AATPs. An ATEC isgeared for fast-paced training suitable for thecorporate environment where you start workingon the application right away. An AATP, on theother hand, follows the academic approachwhere certification is bundled with tbe school'scurriculum and dispensed at a slower rate; thisway you can assimilate the information well andretain it until you start working on the system.INDUS SYSTEMS is one of over 250 AATPsaround the world.

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• • •

DT... 09 By Jacqueline Emnlgh

of "cracker" includeEmerging derivatives

"fracker," a personwho breaks into

phone networks, and"crypter," a specialistin cracking crypto-graphic algorithms

writes program code, even an end user whoscripts Microsoft Word macros, Wade said.

Emerging derivatives of "cracker" includemfracker,m a person who breaks into phonenetworks, and mcrypter,m a specialist in crack-ing cryptographic algorithms, Wade added.

The earliest crackers engaged in the prac-tice for "humanitarian" reasons, such as thedesire to help build better products, accordingto Wade, The humanitarians were the joinedby those who cracked networks to "further

w ELLESLEY, Mass. (NB) — Network"cracking" is taking a more mali-cious direction, while adding spe-

cialty areas like mfrackingm and mcryptingm inthe process, according to a member of thenew anti-cracking uni t a t Ca mbridgeTechnology Partners (CTP).

"Cracker" describes an individual whobreaks into networks, according to WylyWade of CTP's Enterprise Security SystemsGroup, at the CTP-sponsored New Hack Tourconference. "Hacker" refers to anyone who

malicious.

the free exchange of information."Later on came groups like the PLO, which

breaks into networks "purely for profit;" andfinally, people whose motives are entirely

Many of the newest breed of crackers arekids who are unaware of cracking"s roots, saidWade, one of eight members of the CTP anti-cracking team.

CTP, a systems integration and softwaredevelopment specialist based in Cambridge,Mass., formed the new group, known as"Core," in response to customer requests. CTPtakes ampartneringm stance with its customers,meeting whatever information technologyrequirements that need to be addressed, Wadesaid.

With Internet security a rising concernamong customers, the Core group stays aboutone year ahead of the industry in keeping ontop of new security threats, according to CTP.

The job is challenging, because newmincursions,m or security holes, show up everyday, Wade said.

A few of the more popular methods ofcracking discussed at the conference includedthe FTP (file transfer protocol) bounce attack,protocol tunneling, and tactics such as SYNflooding, which result in "denial of service."

In an Fl'P bounce attack, crackers sendscripts that allow them to gain access to unau-.thorized FTP servers. Protocol tunnelinginvolves encapsulating, or hiding, one proto-col inside of another, such as a telnet inside aping request. Many tactics can be used.tobring denial of service, including SYN flood-ing, ghost routing, and service loops, forinstance. In this type of attack, users oftendon't realize a server has been hit, but insteadbelieving it's busy, or down for repair. 0

Contact: Cambridge Technology Partnershttp: //www.ctp.corn

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rndeed, 3Web, which is a venture of

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Cybersurf Corp. and Itaton Hroadcastingthrough the CTV's Calgary affiliate CFCN,

will offer internet services free to Calgarians,including Web browsing and email. The ven-ture intends to make its lnoney throughadvertising revenues, Other partners includeTelus Communications I n c. , Di g i talEquipment Corp., Cisco Systems Inc. andNetscape Communications Corp. And plansare in the works to offer the service in otherCanadian cities

puter consulting firnL Michetti fit AssociatesInc. Dlt will certainly put pressure on otherAtberta ISPs [Internet service provtders) toeither lower or eliminate user charges, andaccordingly, make them look for o therstreams of income generation."

On the philanthropic side, Gonzo saidCanadian society is at risk of being dividedinto the intellectual have and have-nots,according to who has access to the Internet.The cost of Internet service is a barrier tosome people, and Gonzo hopes 3Web willhelp overcome that.

On the business side, Gonzo points outthat advertisers are interested in. reachinglarge, pertinent audiences with their ad dol-lars, and by offering free Internet service,3Web should quickly attain critical mass. PauiMercia, president and chief technology officerof Cybersurf Corp., points to a free internetmodel imp l emented in Germ a ny(http: //www.germany.net), which has 360,000subscribers. He said 3Web is expected toattract 37,000 households in Calgary within18 months. On average, he said 2.6 people perInternet-connected household tend to useInternet access. (Family members will each beable to have their own logins, with separateemail accounts, and preferences.)

Users will access the Internet and emailservices through 3Web software, whichincludes Netscape Communicator 4.0S. Thatinterface software will, of course, containadvertising. "This is a t'it for companies tar-geting our local community,u said Mercia.The targeting gets even more specific. 3Websubscribers fill out a form regarding theirdemographics and interests, and in turnreceive customized advertising. Gonzo calls itDa one-to-one relationship with the cus-

An interesting feature of the service is3Web Express, which is more Dbusiness-ori-ented," said Mercia. "People spend 80 percent

CO/it/filter/ ON Page $$

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We don't want anyoneto say: "It's free, andthere's a reason why"

The idea of free Internet isn't new — con-sider the Dfreenetwconcept, typically support-ed by local businesses and member donations.However, those initiatives are generally text-based terminal connections, prone to exces-sive busy signals. 3Web will be quite anotherkind of creature, according to the organizers.The goal is to provide a robust, graphicalInternet connection. "We' re definitely notgoing to do a Mickey Mouse system," saidGeorge Gonzo, vice-president, sales and mar-keting, for Baton's Western stations. "Wedon't want anyone to say: 'It's free, andthere's a reason why.'D

Access will be provided via the Telus tele-phone c o mpany's 1 ' e ius Ad v ancedCommunications network, which promises99.7 percent reliability, and 3Web's servers areAlphaServers from Digital Equipment Corp.

"I think it wil l be a bit hit , D said GregMichetti, president of Edmonton-based com-

— George Gonzo, Baton

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Oracle database for PalmPilotBOSTON (NB) — Oracle Corp. and3Com Corp.'s Palm Computing haveannounced plans For the first database torun directly on a handheld computer.

Vice-president Denise Lahey, saidOracle will initially produce a PalmConduitfor its Oracle Lite mobile computing data-base, to be followed next year by a "fuII-fea-tured" edition of Oracle Lite for 3Com'sPalmPilot and Palm III organizers, as well asfor Palm Computing platforms from IBMand Symbol Technologies.

The technology will initially allow forsharing of database information between ahandheld PC outfitted with a PalmConduit (scheduled for release in August)and a notebook or desktop PC runningOracle Lite. The subsequent "full-fea-tured" edition will add the ability for real-time database synchronization and replica-tion between a handheld PC and either anotebook running Oracle Lite, or Oracle's"big" database, according to Lahey.

Oracle httpi/www.oracle.corn3Com http: //www.3com.corn

HP Kayak family grows

TECHNOLOGY SOLUTIONS FOR

By Michelle Schoffro and Curtis Cook

any Canadians who run small busi-nesses are walking along the samepath when it comes to doing work

for the government. But, for some compa-nies, finding a way through the confusion andlearning how government works is the key to

Adam Jasek, president of Onawa-basedAJJA Information Technology ConsultantsInc., built a company that brings in $25 mil-lion worth of business every year because ofhis interest in working with the federal gov-ernment. Says Jasek, "You need a lot ofpatience and you need a lot of perseverance.Obviously, you have to be skilled. But, justbecause you' re skilled doesn't mean you' regoing to get the work. It takes time."Jasekstarted AJJA in 1980 and, realizing thetremendous size of government, decided tofocus his efForts there. And, it paid ofF.

From its humble beginnings less than 20years ago, AJJA now employs 200 people andofFers expertise in project management, devel-opment of client server and Web systems,technical coaching, and finding solutions forthe Year 2000 (Y2K) problem. The company

Continued on page 6

BUSINESS IN CANADA

Are you interested in selling products or services to the Canadian federal government,but don't know where to begin? Or, perhaps you' ve tried but got lost in a sea of paper,

a world of confusing jargon and difficult processes, and gave up. You' re not alone.

Doing business with the government

MISSISSAUGA — Hewlett-PackardCanada Ltd. has introduced three new HPKayak PC Workstation models, which fea-ture new HP-developed technologies.These new systems will be powered by 350MHz and 400 MHz Pentium II processors,and the Intel 440BX AGPset with 100MHz Front-side bus. HP says they will pro-vide superior performance, upgradability,and scalability for performance-driven PCworkstation customers. The new modelsare the XA-s, XU, and two XW systems,

The new HP technologies used in theKayak line are: HP MaxiLife an embeddedmonitoring system with LCD display Formanagement of key system components;HP Top Tools desktop management inter-face (DMI) PC-management software foradvanced system and network diagnostics;HP FastRAID a SCSI subsystem that usesRAID technology to improve system per-formance during disk-intensive opera-tions; and HP UltraFlow a system forkeeping critical components cool.

HP http: //www.hp.corn/go/kayak.

Kayak Web support expands

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MISSISSAUGA — In conjunction with thenew Kayak models, Hewlett-PackardCanada introduced new support capabilitiesfor all Kayak Worksution customers. Theenhancements will allow customers to accessand download technical information with-out calling a special hodine. According toHP, the new features include easier site navi-gation; more technical content; moreadvanced, proactive notification of newinformation posted on the Web site; onlineand downloadable product manuals in avail-able local languages; and the ability to viewnew content before downloading software.

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your company's success

lf you haven't checked out'=';StrategI5, InQUstry Canard S - o says»dustry ca"alai» d~~Per

===-'P. Onhne WarehOuse O~ of — commerce-relapsed data,Launched'in March 1996, Strategiscon-

uslnesS afld COnsumer=.=:=:.-:."' uins more than two milli(in documentsK i Q ig. and is an exhaustive source of informa-

tion for businesses, according to Tim

matjOn that jS CrjtjCal tO „-4 Small and medium-sized enterprises,(SMEs) benefit frotn the latest in-depth

Continued on page

'miSSing Out On free infOI- Garrard, chieF information officer of'

of Canadas largest onlme collection

., intr >Continued on page 29

AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.cagg~ TECH ENTERPRISE

StrategiesContinued front page 1

business information and analyses, while com-puter buffs have access to an entire sectiondevoted to issues in new media and knowl-edge-based industries.

You can access legislative proposals affect-ing spectrum technologies (such as cellulartelephones and television broadcasting),research the best markets for your software

products in the service industry, and evenlearn how to hire IT (information technology)employees without paying salaries. You canalso find out what import tariffs are inM ongolia, which company makes the cheap-est natural gas valves and who holds a patenton the speakers you want to manufacture.

T he bi l ingual W eb site (athttp: //www.strategis.ic.gc.ca/) inc ludesreports from economic departments in federaland provincial governments, studies prepared

Wh Sh uld I

by independent market analysts, andresearch papers from major universities andcompany databases that can be accessed bycommodity, industry and geographic location.

Businesses have access to information thatwasn't publicly available before Strategis,including statistics extracted from confidentialtax documents, reports prepared by tradecommissioners at Canadian embassies andsource data From the U n ited StatesDepartment of C ommerce, the Central

nations.Intelligence Agency and governments in other

"We' re not a fun site. Anyone who comesback is motivated to spend time and spendtheir own money," Garrard says of businesspeople who use Strategis at work.

"We see it as a big boon," says MarilynSpindler, senior information specialist forCIBC business information services. She saysStrategis is great for researching bankruptcystatistics, sources of financing and venturecapital, but adds the site does not cover somesectors, such as retail, very well.

"We' re not a fun site. Anyonewho comes back is motivatedto spend time and spend theirose

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t — Tim Garrard, Industry Canada

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By electronically publishing consultationpapers on matters such as the proposed bankmerger of the Royal Bank of Canada and theBank of Montreal, it supports and streamlinesthe democratic process. For example, visitorscan read a Competition Bureau review, thenput in their two bytes' worth using an emailresponse form included with the documents.

The site also offers interactive services suchas lobbyist registration, Contact!'s chat forumsand online bankruptcy searches, the site's onlye-commerce feature to date. (Users pay thestandard rates For this service by entering theircredit cards numbers. A bankruptcy search onone company costs $8.)

wwmv.interlog.corn(416) 920-2655, ext. 30001075 Bay St., Toronto, ON M5S 2B1

Continued on page 4

THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 TECH ENTERPRISE ~ g

The rules of engagementtion to tips on exporting your product.

Actually getting a contract paid for by thepublic purse is another matter. For many busi-nesspeople, government tendering remains atime consuming process. Unfortunately, tech-nology won't be of much help in reducing the

n one of my previous careers I co-owned asmall printing business. About 30 percentof' our annual revenue was from federal

contracts. We always looked on this as a dou-ble-edged sword. On the one hand, a govern-

like money in thebank.' There wasno Fear of the cus-tomer going bank-rupt, or of stiffingyou with an NSFcheque. Andb ankers lov e dreceivables backedby a governmentpurchase order.

On the other hand, dealing with govern-ment purchasers required lots of patience, andlots of processing of Forms and such. With justa few people to handle many tasks — a typical

afFord to devote as much time as we wouldhave liked to pursuing other government work.

Although I'm now far from governmentcontracting, people occasionally talk to meabout doing business with government.Sometimes the talk strays to rumor andinnuendo about how someone won a richcontract because he knew someone whoworked with someone who was tight withthe department's chief muck-a-muck. It' spork barreling, pure and simple.

There may be instances where this is thetrue state of affairs, but what drives this per-sistent and quite common attitude, I think, isresignation — and resentment — that smallercompanies don't really have a chance to bidon those lucrative government contracts thatget reported in the daily news.

If you are one of those people who has dis-missed government as a potential customer,there are two reasons why you might want toreconsider your position. First, government isa huge purchaser of goods and services.Secondly, governments — particularly at thefederal level — have taken steps to make theprocess more open and accessible.

Technology has played a big role in open-ing up government. The Federal government'sStrategis Web site, for example, is an ambi-tious project, and impressive in the scope ofinformation it provides. In many cases, infor-mation that was very difficult to find is nowavailable to anyone with a computer andInternet access. A lot of this informationwon't deal specifically with how to win a gov-ernment contract, but it will provide all sortsof strategic information From patent informa-

Quicit info for p ocltet computer

Web site to provide users of its palmtopcomputer with access to the latest headlinesin business, leisure, sport, travel, referenceand sounds. Currently, the sports sectionincludes World Cup information and data,the rules of Cricket and a Formula One 1998results record and points calculator.http: //www,pocketinlo.org

number of hoops you' ll have to jump throughto secure a contract. However, new develop-ments like electronic tendering systems willautomate some of the paperwork and also pro-vide a centralized source of information aboutwhat government purchasers are looking for.

scenario for small businesses — we couldn' t

users • NB — Psion has launched a new

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The business is there. You need little morethan a computer and Internet account to find

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StrategiesContinued front page 2

The technical end of Strategis is equallysound, offering effective, low-tech solutions tocommon Internet-related nuisances. At thetop of each page, for example, Strategis lists indescending order the t i tle of each sectionyou' ve accessed, starting from the main menu.Since each title is a hyperlink, you can quick-ly return to a previous section without having

ro wade through scads of'document with yourBack button or t o list.

Th«site takes a simple and intelligentapproach to pr ivacy issues, as well. Forinstance, to register your company online, younot only choose a password, but type in a ran-dom question that you alone can answer. Forexample, your question could be "What is mydog's name.'" and your answer could be "Idon't have a dog."

The text-only option and the limited use

of graphics makes Strategis-based documentsspeedy to retrieve and print. The technicalstaff respond promptly to technical glitches,such as incompatibility issues with newerbrowsers, by providing a link to download theoptimal version for the site(and an apologeticnote stating they are working on the prob-lem). Similarly, Strategis provides links todownload Adobe Acrobat Reader on the pagesthat list documents created in PDF (portabledocument format).

The need to provide timely informationpackaged in a form businesses could use wasthe driving force behind the Strategis initia-tive, says Lucie DeBlois, manager of thedepartment's Internet marketing unit.

Making it happenThe federal government had determinedaccess to strategic information was crucial tothe survival of SMEs, particularly those in theknowledge-based sectors of the economy,which rogether are the primary creators ofnew jobs in Canada, according to Industry

Feasibility studies began in 1994 during aperiod of fiscal restraint and dramatic changesin the global economy.

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Consultation with Canadian SMEs con-firmed relevant business information was dif-

'

ficult and time-consuming to locate. Also,there is a shortfall in key business areas. By thetime businesses procured information throughthe traditional channels, the data was oftenout of date, or had arrived too late to factorinto major decision-making processes.

As economic advisor to the federal govern-ment, Industry Canada had privileged accessto a broad scope oF economic and businessdata From a national and global network ofexperts, which made the department a naturalfor meeting information needs of SMEs.

Facing major cutbacks through the federalgovernment's downsizing exercise, the depart-ment needed to streamline and improve itsservices to Canadian business while reducingcosts. The Internet was the obvious solution.

The department drew up a business planin early 1995, at which time the use ofInternet to link Canadian businesses with amajor federal department was an innovationand an "ambitious undertaking," Spindlerwrote in her review of the site in the Fall ofI t)96.

By leveraging technology, IndustryCanada could cut red tape and eliminate theproduction, printing and distribution costsassociated with brochures, reports, diskettesand faxes. Prior to Strategis, the differentinformation materials numbered over 5,000,according to Industry Canada.

Building a t r u ly comprehensive sitedemanded an unprecedented level of coopera-tion between offices nationwide, resulting inthe dismantling of the traditional fiefdomsand a major cultural shift within the depart-ment. "We needed to reengineer our thinkingin becoming information providers," Garrardsays. "Previously information wasn't as easilyshared." The "democratization" of the depart-ment's managerial structures is a Strategis lega-cy that remains today, according to marketingmanager DeBlois.

The effort required the skills of more than300 employees, ranging from graphic artistsand marketing professionals to lawyers, librar-ians, industry analysts and administrators.They were joined by more than 40 co-op stu-dents from Canadian universities, who visitedcompanies to get them online and showedIndustry Canada employees how ro use the

The other ma)or challenge was meenng

Continued on page l2

Internet.

THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 TECH ENTERPRISE gggg

Professiioma1 Web.8ite DesignSt@v44g fed.,:-,,-Naiigil;mg St'rategis

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"-' " wheh'-I djcked on, "statistics;"' selectedthe tire and tube industries and found

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: 'e Strategy site,(ltttp:Iiwwwstrate- '-'g«wth.capitalgls,jc,gc„cal) js divided jnto nine "'« ." sources of &jnanrHlgl cllcklng on Hiremain sections, as.indicated on the : Ncw EmP[oyce yielded a rhscussl» of

MairlMenu and downioar[ab[c site''map. ." the pros and cons of applying for workingHere's a sample of useful'tools in each area: "r,: , :cRpjta[, and a seemingly'inexhaustible list

- ' ef instimtions ofFering tbjs type of loan.

:i'» ." q, peiferal ~rperatjenS, Datab»SC a[IOWS .,",,'„'TeCIIAOIeglt«,' InneVetlen antt llfenSIAQ • '

' @i us'mrs'to request jnforinatIen, such as the:,'::«,'Click: eh bifermatien Technologiesof chief executives, on. every regis. ' : ' : Connections page to learn more about

.company jn Canada either by busj- :-;--.Intefnct content, Issuer sllch as copy-' !'.; Best, jlarne er number.: It ljnks to a large " ". -'-Fige< Qjftlngcments, and liability issues...:,'.";.,::Bur'»bc'F.af Csnad'lan a'nd folejgn compa- " ' . ' ,Fci'atnl'g'to djjld po'rnegr'aphy, hate pro-:;~ riy directories. '

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' . — , " : . . . " . .'.:.-paganda and obscenity on the%'eb.' 'i.',"'Csnadjsn Company'Carpabjljtjcs Is 'a' . Jn fermation is provided on Federal

'j buyers' snd sellers' cenncctian service. You „: -;.:..:,Standards,regulationsand licensing ef

011Ict[IIg thc plOdu@s.,»n'd. sclvIcoI,jina,,':.",;,'. lt nt@68c$ .a scar@bable d'a«tab»ac of, ," .IcquFFc; oi regjster jeer own flrtn enh«nc; -,,. ';::C~ pate n ts.

u[tlmedla features lct 'you add logos,'

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' 'Ix'amwhodocswhatfnlndtittryC»ried»djps, email addresses artd links. to:,.'i:„ .;:-„;:;Fcgardj+'SpIxxrum, Infoimation Tech-

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« :..;:. CFcste customized market reports on , ~n sum cr Connect: Cxcdlt Cards Cost'' " couneiesaroundtheworldlrsjngthelat- ' Cskul»tor hdps you find out which

, „.;;.'CstresearchfromtheU,S,Departmentof ': ..credit card will charge you thc least, Cernmerce and.the Central 'fn'tdljgcncc .„.,:. .. interest and fees, based on your use of:

'„~ SWorl d pactbook.,

' , credit,.'This links to the Offjce of-: ':-':: Search . Investlnerit:::-:;C4FB'»tc and: '.' Consumer A&airs page, which details" " ':.'.'OpportuniYics fer political environs:.'; '' .,:: Fhc [»test product recalls and fraud alerts.;,:., ':::":;"; ments'by country, with jn'formation on '":." "":.New ,Fjn»ilcjal Service Charges

--, investment dim»tea»ndrn»rkct Fcscardl -'.:- ';C»[c&ter.'hdps you compare service"'rcp'6rts on sectors ranging I'Fo'm agrjcjII.::;::. ':drarges at major bankr jn Canada.

. „ turc to wholesale. A search fot Canadian ' ' "Consumer Aware gives advice on prod-'" mukimedia industry, for examp'le, yidds .-" uct labels and paying the Fight price at

18 Ij'nks to facts and comm'enrs from ": :::: the cash register.international players in the field.

• 'T»ltc'» jp~rld View Export yellr Huniin resources ehtI treIAIng' Servtces ofFers tips on export skIs , ; , . ' I nf o rmation p r o vided' on ' youth

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, Under "rubber,'" for instance, I learned . .: '150 multicultural advisors and I,500

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that only 13 companies manufacture . .sew1ceS>.Iews end regula%lens' thews.*products in Canada. -

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Doing business vtrith the governmentCarrtinaert f'rorrt page 1

Since 1989, Precise Software has beendeveloping operating systems called real timeoperating systems for technology products,including amplifiers that prevent speakersfrom blowing during stadium rock concerts,satellite paging systems, and operating sys-tems For Formula I race cars.

ness concerns.

and reduce the amount of documentation

is also an authorized reseller of software fordeveloping systems.

Jasek says about 60 percent of his businessis with the federal government and he wouldlike to see that grow.

"A lot of contracts come th rough[MERX]. The process is heavily driven bythat technology. You have to understand howto bid on [government projects] but at thesame time you have to prove to a client thatyou' ve done your homework in advance."

Developed and operated hy Cebra Inc.,

company, MERX is an internet-based bid-ding system used by the federal and severalprovincial governments and other public-sec-tor institutions. MERX is just one of ways thefederal government is attempting to standard-ize and simplify the procurement process.

The Canadian Federation of' IndependentBusiness (CFIB), which represents the inter-ests of Canada's small business community,has been lobbying for years to cut the red tape

businesses are required to provide before thegovernment will come to the table. More thantwo-thirds of CFIB members surveyed saidthey found the amount of'paperwork neededto bid on government contracts too time-con-suming and costly.

In response, a forum of Treasury Boardand private and public sector representa-tives have been trying to reduce the papernightmare for small businesses. Over thelast year, they reported cutting 55 percentof the paperwork burden. This red-tapereduction not only aided the bidders, itsaved the government millions of dollars aswell. The Treasury Board has also estab-lished an ombudsman to review small busi-

In another streamlining efFort, PublicWorks and Government Services Canada-the federal purchasing organization responsi-ble f' or outfitting most departments witheverything from office supplies to computerprogramming service~ — recently set up agroup called Contracts Canada, which givessmall businesses a "single window" to accessinformation on government contracts.

On i t s W e b s i t e ( h t tp: //www.con-tractscanada.gc.ca), you can find infortnationon what goods and services the Federal gov-ernment buys, who it buys from and how itspends its money. Through this site, you canalso link to and search the MERX database.

Even with all the changes, many compa-nies still prefer to work with business insteadof government. Says Craig Honegger, vice-president of Precise Software TechnologiesInc., "We actually preFer to deal with privateindustry because there's less bureaucracy, lessred tape. It can be very slow dealing with thegovernment."

Honegger adds that speed is not the onlyissue. "The whole bidding style is quite dif-Ferent. It's a completely difFerent process sell-ing to government. Also, usually when you' redealing with private industry there are a lotfewer people involved."

th» Bank of Montreal's electronic commerce

His sentiments are common.

not business"— Bruce Lazenby, FreeBalance

FreeBalance provides financial systems topublic service organizations worldwide, yet itsfocus has been mostly on the Canadian f'eder-al government. Adds Bruce Lazenby, vice-president o f b u s iness development atFreeBalance, "People need to understand thatalthough the government is working toward a

substantial business with a customer who is

"The whole bidding style isquite different. It's a complete-ly different process selling togovernment. Also, usually

when you' re dealing with pri-vate industry there are a lot

fewer people involved."— Craig Honegger, Precise Software

With that type of technology, it's impor-tant to talk to the customer and explain themerits and processes of the technology,Honegger explains. "In the private sectorthere's a lot of' interaction between the cus-tomer and the vendor. There's more of'a dia-logue with the customer. Whereas with thegovernment you tend to submit these propos-als and you either win or you don't win. Younever really get a chance to explain the meritsof the technology."

Kevin Higgins, FreeBalance Inc. presidentand chief executive officer, says, "Dealingwith the federal government has been verygood [for FreeBalance]." But he understandsthe frustration of some companies. In manyways the government has been trapped by itsown procurement procedures. He suggests ifyou want to do business with the govern-ment, "You have an up front investment intime and effort to learn how to market tothem. But if'you do have products that arerelevant to government and you' re willing totake the time and effort to understand gov-ernment and how it buys, and market at thedepartmental level, you can build up a very

very loyal."

"People need to understandthat although the governmentis working toward a business-like way of working, they are

tors who want to take the time to understand

business-like way of working, they are notbusiness. They have a whole difFerent realityand they need to have a whole different reali-ty. By virtue of the fact that they are spendingtaxpayers' money, they have an obligation totaxpayers."

He says, "Most vendors listen for abouthalf the time they need to and then say, 'Man,this is just too complicated' and they eithertry to circumnavigate the process or they justgo and sell to the private sector where theycan make a sale with less effort."

Higgins adds, "You really have to decide ifgovernment is part of the economy that youwant to sell to. You have to organize yourmarketing and sales efforts to understand howthe departments are organized, who the peo-ple are, and build those relationships. Andonly then does business start to happen.'*

The Canadian federal government spendsmore than $8 billion each year, so there aremany opportunities for small business opera-

government and market to them.With the tneasures taken by the federal

government to date, there seems to be recog-nition that the procurement system isn't per-fect and a commitment to improve it.

Alfonso Galgliano, minister of publicworks, has said recently measures to improveaccess to federal contracts for small- and medi-um-sized businesses is a government priority.

Improvement is especially an issue in thehigh-tech world. To this end, the federal gov-ernment has developed what it calls benefit-driven procuremenr (BDP), which could havea dramatic impact on smaller computer hard-ware and service companies. BDP Falls undercommon purpose procurement (CPP), a newform of planning and implementation forgovernment projects in most industries.

The BDP process allows those assessingthe bids to look beyond the bottom line.They can consider the abilities of the biddersto manage and complete a project, makingcost of secondary importance.

Factors other than cost are particularlyimportant in the high-tech industry whereeveryone knows cheaper isn't necessarily bet-ter. The more complex the technology, themore factors other than specifications need tobe considered. For example, two bidders maypropose completely difFerent technologies assolutions to the same problem. In a case likethis, neither cost nor specifications would bethe best place to start assessing the bids.

So, while things are improving for smallcompanies looking to do business with thefederal government, they' re still not perfect.But for those companies with a fitting prod-uct or service, as well as the desire to sell tothe government and the time required tolearn how, the rewards can be great.Just askAJJA or FreeBalance.

And there's no shortage of informationavailable on how to begin doing business withthe government. The hest place to start iswith your potential customer. Says Lazenby,"Speak to the purchasing oAicers. The people

Canada will spend a lot of time explaining theprocess to you if you ask. They are very openand Friendly." 0

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 TECN ENTERPRISE gggg

ASM new suitable phone line substitute, study saysBy Steve Gold

WASHINGTON, D.C. (NB) — In a surveyon attitudes towards the latest generation ofGSM (global system For mobile communica-tions) 1900 digital cellular phones, HerschelShosteck Associates (HSA) says the quality

landline service...— Bellsouth survey

minutes — and, more importantly, mobile Forlandlines," he said.

Interestingly, the survey is billed as show-ing that AT8cT recognizes PCS is a viablecompetitor to landline service. AT8cT says inits advertising: "With rates as low as 11-cents-a-minute, this could make your wirelessphone your only phone."

BellSouth surveys, meanwhile, show thatsome Louisiana consumers are choosing PCSin favor of landline service. And the FCC, thecompany says, has stated it can consider PCSproviders as one of the Facilities-based com-petitors Bell companies face when the agencyevaluates Bell petitions to enter long distance.

"PCS competition is a way oF life inLouisiana," Herschel Abbott, BellSouthLouisiana's president, said. "PCS today is an

... some Louisiana consumersare choosing PCS in favor of

efFective, facilities-based competitor to ourwireline systems and it will continue to grow.

"Its success is a primary reason BellSouthshould be permitted into Louisiana's long dis-tance market. Our markets are open — com-petition is flourishing," he said.

A customer survey completed in April-the third such survey of PCS customers com-missioned by BellSouth in six months-found 16 percent of those surveyed inLouisiana have either eliminated wireline ser-vice in their homes now that they have PCS

I-.',.".":a(.';.:to'nh:i-naadad:-'>.:M". '-:= ..ogca"'=s! I .;-~snsla=.,::" '-~M'." '-;4~ IN A Ã wt'n''~~'4XC;-;.-Rde~a'-' " 'en '~ ~jISn~e:..

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:-in cyprus,. Is on the Mfeb sndtpttnt'itlingthe freshest ttews~bouttbustnessoIi'the @sn4::lid<:'-iaddttinn tn news; fnteisn eaihanse intjiinatiettt and::tnatket talk:; thsjttsh ktaujt,: dda, sah stock markets garne that4IIowst:visitors totyet on."'d'qsllngd mdiv'kit ptlcei'",':~r~~ik.":"':4'-': '-'-''-'-'-~". '~ ""-"'

available on GSM handsets is now sufficientfor them to act as substitutes for hardwiredphone lines.

The survey results are i n teresting,Newsbytes notes, as they are the reverse of sim-ilar surveys carried out in the United Kingdomand Western Europe, where factors such asprice and quality of call come into play.However, in the United States, almost all theGSM operators, which are known as PCS(personal communications service) operators,use the latest digital handsets, rather than oldergenerations of handsets as found in Europe.

"For heavy users, U.S. carriers are com-monly offering rates of 10 cents to 13 cents aminute," said Herschel Shosteck, the presi-dent of the wireless market research firm,said, "At tariffs this low, subscribers are begin-ning to substitute mobile minutes for landline

=-s

service or are now subscribing to PCS insteadof additional conventional wired service.

Interestingly, around 65 percent of thosePCS users surveyed in Louisiana said they usethe service to make or receive calls at home-up from 56 percent of customers in the firstsurvey last Fall.

According to company officials, the phonesurvey of 200 PCS customers in the NewOrleans metropolitan area was conducted byt he M/A/R/C market research firm i nAtlanta. 0

'- inother wssti.' of-'spa'ce own the Intetnet74uzzwerd'S@go"I'nt vo~.S t ating usp su:-Iist:4 btIii4:WOrdS On bingO Ciirdg fnr- a ghtuup Of dISy'untief meeting-ettendeeSd Puffy'eri",CnOSS:ediut'bsuzi: WOrdS:On thetr bittcgO CatdS aS:-they'tetncienntlOhi@j-In: the:.Ineetcing '--fhe-'Stat'nufitin j",itteit'des

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Selling to the government: where to start?By Mlchelle Schoffro & Curtis Cook a lucrative market for your business. And the

information is Free. There are companies will-ing to charge you for this, but a few well-placed calls or searches on the Internet willput you in touch with the source at no cost.Here are a few places to start:

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Canada (PWGSC) is the main purchaser ofgoods and services for the federal govern-ment. With more than $8 billion in contractsawarded annually by t h i s d epartment,PWGSC is probably a good place to startyour search. Like most federal departments, it

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has oFFIces across Canada and can be found inthe Government of Canada section of theblue pages in your telephone directory. Thed epartment's We b si t e (http: //www.pwgsc.gc.ca) contains information on bothContracts Canada and MERX (also online athttp: //www.merx.cebra.corn ).

Contracts Canada, unlike MERX, is aninformation source on how to sell to the fed-eral government. It provides online inForma-tion and hosts seminars. Contracts Canada(which ha s i ts own Web si t e athttp: //www.contractscanada.gc.ca) also main-tains a supplier registration service for PublicWorks, with the goal of creating a one-stopsupplier registration system for the Federalgovernment. You can find out more by callingPWGSC or Contracts Canada directly.

Are you into real estate? Maybe youwould like an opportunity to buy some gov-ernment property for future resale or use.PWGSC can provide you with informationon purchasing surplus Federal governmentproperties. It lists contact names and tele-phone numbers. Of course, the provinces andmunicipalities get first shot at surplus proper-ties, but there may be some tempting left-overs. The 24-hour hotl ine (888-GOV-LAND) will give you basic information onprovincial and regional properties.

Department of Indian and NorthernAffairs: Do y ou o wn o r w o rk f o r a nAboriginal firm? The federal governmenthas a program in place to make it easier foraboriginal companies to do business withgovernment. As part of this program, theDepartment of Indian and Northern Affairshas created a directory of aboriginal busi-nesses that can fulfill the government's pro-curement needs. It can be found on thedepartment's We b si t e (h t t p: //www.inac.gc.ca).

Strategis (hnp://www.strategis.ic.gc.ca) isa good place to f ind al l business-relatedresources. Once on the main menu, click onBusiness Support and Services and check outContact! Th e Ca n adian M a nagementNetwork. It includes valuable informationfrom the government and the CanadianFederation of Independent Business.

The Canada Business Service Centres(CBSCs) may be the best contact for doingbusiness with the government if the Internetis not your mode of communication. CBSCsare located in every province and territory.The toll-free centres let you talk to businessinformation officers who are surprisinglyknowledgeable about the endless number ofgovernment programs and services, provideddepartments have given them the right infor-mation. You can drop into one of the centresto do research on your own or with assistanceof stafF, or use the roll-free fax-on-demandservice.

Wherever you choose to start, patience isrequired to do business with the government.So take a deep breath, pick up the phone orlog on. 0

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O June 1998 Cyrix CorporaHon. Cyrix is a registered trademark and M H is a trademark of Cyrix Corporation, a subsidiary of Natianal Semiconductor Corporation. Pentium is a registered trademark and MMX is atrademark of Intel CorporaHan. All other brand or product names am trademarks or registered trademarks of their epective holders. Megahertzvxtuivalent performance level. Based upon industry-standard benchmarkcomparisons Io the PenHume H processor when hated in equivalendy configured computer systems. For further information on the perfarmonce of Cyrix pracessors, pleose visit the Cyrix web site at www.cyrix.corn.

AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.cagggtg TECH ENTERPRISE

ATI a world leader in PC graphicsBy Geof Wheelwright to ATI l ies in its technology and add-on

products.ighlysuccessful Canadian computercompanies are becoming morecommon on the world market. But

Canadian high-tech firms that can establishand maintain global market leadership arestill pretty rare.

That's just one reason why you shouldknow about Thornhill, Ont.-based ATITechnologies Inc., a computer graphicsboard manufacturer that is considered bymany to be the world leader in this sector. Infact, ATI has done so well that at the end ofApril it was ranked the number one world-wide vendor for 2D and 3D graphics accel-erator add-in boards by market researchgroup In ternational D ata C o rporation(IDC).

IDC reported ATI shipped nearly sixmillion add-in boards in 1997, making upabout 30 percent of the total world mar-ket. And IDC suggests ATI is well posi-tioned to take Further advantage of themarket as it continues to grow over thenext couple of years.

"The market For PC graphics acceleratoradd-in boards pushed through the 20 mil-lion mark in unirs shipped worldwide in1997 — a 54 percent year over year growthrate for 1995 to 1997,w explained IDC ana-lyst Edward Buckingham. "Moreover, IDCforecasts this market to continue growing toroughly 29 million units shipped in 2002.Much of t h is growth wi l l r esult f romupgrading the older PC for mul t imediaapplications and enhancing the new low-cost PC from a basic function machine to atrue multimedia system."

IDC predicts products for the PC graph-ics market will continue ro evolve rapidly,w ith 2 D a c celeration g iv ing way t oadvanced 3D capabilities, the introductionof innovations such as DVD playback, andthe migration of multimedia applications tomainstream PCs for both corporate and

All of that, however, is not why ATIshould be o f i n t erest to t h e averageCanadian p e rsonal co m puter us e r .Patriotism only goes so far. Like consumersanywhere else in the world, the biggest draw

H

consumer use.

All in oneProbably the hottest ATI product for con-sumers right now is the ATI All-in-WonderPro board. It provides you with a built-inTV tuner, video capture capabilities, high-resolution graphics and a number of uniquecomputer/TV features such as "instantreplay" (achieved by recording a few secondsof a TV broadcast onto your hard disk).

To capitalize on the success of the All-in-Wonder Pro product, as well as the demandit expects from th e r ecent release ofMicrosoft's Windows 98 operating system,ATI recently announced a series of productupgrades designed to take maximum advan-tage of Windows 98.

These products include a new version ofthe All-in-Wonder Pro, 3D, 2D , v ideoaccelerator and TV tuner that is now capa-ble of "enabling" Microsoft's Web TV forWindows as well as providing video captureand TV-out display. In addition, ATI's morebasic XPERT 98 board boasts 3D, 2D andvideo acceleration and 8 MB of SDRAMmemory For the modest sum oF$98.

M eanwhile, A TI sa y s i ts newXPERT@play 98 board is designed f'o ractive Windows 98 game players and offers3D graphics, 2D and video accelerationwith TV out display (which ATI expects tobe used For large-screen gaming) and a full 8MB of SGRAM memory. ATI has designedall of these products for use with eitherAdvanced Graphics Port (AGP) or the olderPCI (Personal Computer Interconnect) add-on interfaces.

ATI appears to have high hopes for theA ll-In-Wonder Pro ( o r A T I -T V a n dXPERT series cards) as it says it will "Fullye nable" the Windows 98 WebTV f o rWindows Feature. This will let you watchstandard TV programs, as well as new inter-active television broadcasts, on a Windows98 PC.

Microsoft's WebTV for Windows, whichis designed to provide access to both TVprogramming and Web content throughcable hook ups, promises to further provide

report. --.-

n ew Features and f u nct ions such asElectronic Programming Guide, whereviewers can view programming informationon-screen. By entering their zip code andcable company, Microsoft pledges thatWebTV for Windows users will be able tofind out what programs are coming on,view information about those shows, andaccess any TV show with a single click.

On board from birthOver and above all of these developments,ATI has also been able to take joy in the factthat PC manufacturers are increasingly opt-ing to have ATI graphics technology builtinto their systems at the factory. And thisshould be good news for consumers, as it

go out and buy add-on boards to getimproved graphics performance.

I n June, For example, both D e l lComputer and arch-rival Compaq opted to

cancelatiort. of'proposed products, paiticu-

anging computer tec noegy or ever-..

bllines.

::-.: —:::K.Y.-:-Ho: Thi 'min behiiid

leading to delays in product releases or them on high- uali cards.

- K.Y, Ho co-founded ATI Tedt'nologies in198$ afteP imtnigrating ro Canada, anewhas Ied it to its curreint status, as the top'-'.":::graphics hardware vender in the wnriilI ':::-:.-according to an- Isntersnattonalc Dacha Corpp

Ho, ATI *s prersidenf: and chief executIve .--."=oflicer, has been tdenti6ed intimately with '. -

his company, largely on the basis of a "HoKnows' marketing and PR campaign in ' : " - ' t1991. One of Ho's principal strengths hasbeen to build a team of some of' the beit '-'=-technologisrs in the world, based largely onthe. rich pool of' talent in the southern '-,=,Ontario region, Ho also has a very good feelfor market trends and the demands of lar m the dtg ta video segment.

d, , ' , h I f =--..--However under Ho'sleadership ATI

improvi ng graphics and 2 D and 3Q capa taged a strong recovery. ATI dropped its

went throu@ a difficult period " modems, a"d concentrated on its core

systems.

; sideline businesses in sound cards and

:-:-- business building the market leadingyaphtcs processor chips and packaging

— Je+Euunr

use ATI boards in their new PCs. Dell isusing ATI's RAGE IIC chip in the new DellOptiPlex G1 and Ei corporate computers toprovide 3D, 2D and video acceleration tomainstream PCs and entry-level corporate

Compaq, meanwhile, is moving in aslightly different direction by choosing ATI'sdigital flat-panel accelerator board, theXPERT LCD, to power its new "digital-ready" Presario 5000 and 5100 series ofhome PCs. The unique thing about this dealis that it provides Compaq Presario 5100and 5100 series systems with a digital inter-Face to connect to a new breed digital flat-panel monitors. It also supports existing"legacy" analog cathode ray tube (CRT)monitors, so that you can start with a CRTdisplay on your new Presario and thenupgrade later to a digital flat panel monitorwithout worrying about upgrading your dis-play adapter. 0

will eliminate the need — in some cases — to

Voice recording chip for new Motorola cellphonesBy Sylvia Dennis

AN JOSE, Cal if . ( NB) — Information StorageDevices has announced that its ISD Voice Chips arebeing incorporated in Motorola's new CD-900 series

of dual band GSM (global system for mobile communica-tions) 900/1800 cellphones.

Newsbytes understands that the CD-920 and CD-930series of handsets will include a voice recording function,known as VoiceNote, that records up to three minutes oFmessages for later playback. The 180-second time cycle is

nication devices.

higher, notes, than on most other handsets, where voicerecording Facilities are included.

The VoiceNote facility is enabled by the ISD33180chip, a member of the ISD33000 series of chips, whichISD says are the industry's first family of three-volt, singlechip record and playback products optimized For commu-

According to ISD, the new handsets are the third andfourth Motorola cellular handsets to integrate ISD's voicechips for voice storage functions. Motorola first integratedthe ISD voice chips into its MicroTAC Elite handset, andlater into the StarTAC 8600 unit.

David Angel, ISD's chairman, said he expects that, overthe next few years, these types of voice features in cellularphones will become standard throughout the cellularindustry.

Ralph Pini, senior vice-president of Motorola's CellularSubscriber Group (CSG), meanwhile, said that "VoiceNoteis an indispensable business Feature in the new handsets. TheVoiceNote feature lets us provide our customers with thehighest quality of sound reproduction, for storing memos orrecording phone calls, available on the market today."

ISD Web site Is at http: //www.lsd.corn

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site current

StrategiesCotttintted f'rr»n page 4

the technological demands ol such a largeundertaking, including:

till>llgli«I >tltcli<lci' screens «li(1 il l)il l i lgu«1Wch «utlu>ring process th«t could he usedhy 500 non-tcchni< «l husincss expertswith no knowledge of HTML (hvpertextlllilfk llp l i l i lg l l i lg>'I

• a technical infr«structure <«pahle of h«n-dllllg v«st «nloutlls OI diltiipowerful seal«all tools «Il(l illi ll l tuitlvp. n«v-igaiion«l structure

• very l«rge «nd f«st online servers «nd «nATM I«synchronous tr«nsfer moele) back-bone I'or specely connection to the Internet

• «client services help <lesk• technology to allow for online company

registration and the use of interactive tools• Lo tus iVotes-hosed servers to manage the

«uthoring process «nd make it quick andeasy to puhlish elocuments and keep the

• « firewall to protect the site against van-dalism «nd computer viruses

• e-commerc>e tools capable of full encryp-tion «nd «uthentic«tion «nd the use of dig-ital sign«lures

• fc eelh«ck mechanisms. such as online sur-vey forms «nel <laily usage statistics. for«ssessing the proje«t's success anrl identi-fying pitfalls such «s hrokcn links anti poorcod illg

The direct cost of building Strategis was$5.5 million. according to DeBlois. All costswere absorbed by the department internally,as are the annual maintenance costs of $2million.

The Strategis initiative made the depart-ment a significant employer of Canadian ITc ompanies, i n c luding Bl ue Mapl eInformation T e chnologies, QuantumInformation Sysrems and Touchnet Canada,says Bruce Daly, manager of technical devel-opment and operations for Strategis,

Launched in March, 1996>, the Web sitewas completed in less than 18 months — «nimpressive accomplishment from a govern-ment standpoint. Normally, the federal gov-ernment can't even complete a feasibilitystudy in that period oI' rime, said DavidWaung, d i rector general o f In d ustryCanada's strategic informarion branch, toanother TCP writer last vear.

A benchmark for other projectsThe speed to market made the department atrailblazer for other departments, includingHuman Resources and D e velopmentCanada, and highlighted the importance ofmanagerial change to meet the demands ofan online world. Delegations From govern-ments in Vietnam, Greece, Ukraine and theEuropean Union have toured the Straregisheadquarters to learn how to set up similarinitiatives, according to Daly.

The number of' new documents pub-l ished — the s i t e ini t i a l l y inc l uded325,000 — is proof of broad staff acceptanceof the technologies involved in the depart-ment's electronic p ubl ishing venture,DeBlois says.

The information explosion has drawnthousands of new users to the site. Strategishas logged 2,425,000 visits and more than25.5 million document retrievals since itslaunch.

So far, Strategis has been immune tocomputer viruses and has resisted attemptsar penetration by hackers, according toDaly. As for service, Daly says the only timesrhe system has been down for significantperiods have been during scheduled downtimes for telecom servicing (which usuallyoccur on weekends) and three-and-a-halfdays during the ice storm in February 1998.

Among the new features on Strategis areT ake a World View . . . Export YourServices, which includes three sections of

tools for assessing your company's exportreadiness, researching the market and devel-oping «n export plan, and delivering servicesro Foreign markets.

Launched early this year, the CreditCards Cost Calculator and Consumer HelpDesk were designed to offer people adviceon how to shop around for credit cards.Users can type in their monthly unpaid bal-ances For each card, then find out the totalannual charges. The two sections loggedmore than 2,000 hits in the F>rst two weeksof operation, according to an I ndustryCanada report.

Carrard says Strategis will expand itselectronic commerce capabiliries to includeservices such as Competition Bureau sub-missions, patent licensing, federal incorpo-ration and all forms ol spectrum licenses."The future plans are to continually refreshthe documenrs we have," he adds.

But what about small businesses thatdon't have computers? (They do exist. Whilepreparing an employment Web site last year,I did a s u rvey oF businesses in NewWestminster, B.C. [population: 50,000] andfound 71 percent had five or fewer employ-ees, and the majority didn't use computers.)

of the department's 271 community accesssites throughout Canada, Garrard says, orrequest information f'rom Indusrry Canada'snetwork ol'Canada business service centres.The department continues to produce someinformation materials in paper Form. but headds, "There's no doubt rhar our primarymethod ol publishing is the Internet."

If knowledge is power, then Strategis is agood reason I' or business people ro book upto the Internet as soon as possible. 0

Individuals can access rhe Internet at one

mation Web site:

documents.• It connects over 6>0.000 business-

related sites.Conversely, 2,343 Web sites point toStrategis.

• Approximately 8,000 visitors accessthe site each business day.

• Roughly 5,000 Strategis users sub-scribe to Headlines, which are week-ly emailbulletins of new or updated material(the week of June 12, 1998 includedTop 10Tax Tips f o r 1 9 9 8 a n d T heAutomotive Competitive Review)

• Since its launch the site has had morethan 2,425,000 visitors.

• In t h e s ame p er iod, documentretrievals from Strategis have totaledmore 25.5 million.

Number troubleIndustry Canada's hit count For thenumber ol visitors to the site may beinflated, since a ten-time visitor to theWeb site would register as ten visitorsrather than one. "Well, it's probablytrue," said Tirn Garrard, chief informa-tion officer For Industry Canada, in arecent interview. "The question ofknowing how many distinct visirors asopposed to visits is «difficult one." Foruser I'eedback, he said Industry Canadarelies heavily on ongoing Focus groupstudies and electronic survey forms thatperiodically appear on the screen.(Note: the surveys obligingly disappearif you decide not to fill them in, I amhappy to report.) — aldrich»a Barton

Contact: Strategis http: /iwww.strateg>s.ic.gc.ca

statstrategis has exploded into a smallgalaxy of business and consumer

26, 1996. Here are some facts and fig-ures on Canada's largest business infor-

• Strategis has links to over two million

Strategis

Fmgerprt'nt i "eiior'ity added to keyboards

Adrtana Barton is a freelance writer and classi-cally trained cellist based in Vancouver. Shecan be reached at adriana@intergate,bc.ca.

resources since its launch March

TOKYO +8) -'Satnsung 8e~Meehantcs jtas'attr'touriced the ' S~ have"ntanaged to' reduce the size' of the'recognltioii modulescan of rnttnttfaerttrittg of'comptt'tei' ~d s wit h : botjt iti anger- to a size where it can be Integrated into ke keyboard unit. In pmto-print re;ogttttton,,. . . '. . : .'

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 TECH ENTERPRISE QgQ

Scottish bank claims huge videoconferencing savingsBy Sylvia Dennis

EDINBURGH, Scotland (NB) — The Royal Bankof Scotland estimates that it is saving aroundUSS117,000 a month through the use ofvideoconferencing links.

The bank backs up its claim by notingthat it has been using videoconferrncing tech-nology for more than a decade and today usesthe systems both within the United Kingdomand globally. According to bank officials, itsstafF clocks up more than 8,600 hours a yearin videoconferencing meetings, so saving onstaff time and cost that would otherwise berequired f'o r traveling to meetings.

"Visual communications giveus a realistic and cost effective

means of communicating,allows us to make fasterdecisions, and reduce the

he said.

that allows the company to communicateeffectively and efficiently while saving oncosts incurred when traveling to meetings,"

Clarke notes rhat videoconferencing is atremendous time and cost saving facility that

allows the bank to make instant decisions andhelp build a rapport with dients.

"It's also a very productive way to do busi-ness and, more importantly, improves thequality of life for individuals by freeing themup From time spent traveling," he said. suffice instead. CI

According to Clarke, videoconferencinghas become an integral part of the companyculture, even to the extent that employees areasked to explain why, when completing travelrequest forms, videoconferencing would not

need for travel"

George Clarke, the bank's senior managerof voice and video communications, said thatvideoconferencing has enabled the bank tooperate its business across the whole of theU.K., despite the fact that its headquarters arein Edinburgh, the corporate operation is inLondon, and other key business divisions arelocated throughout the U.K.

"Visual communications give us a realisticand cost effective means of communicating,allows us to make faster decisions, and reducethe need For travel," he said.

The bank, which runs its internal video-conferencing service over its Philips digitalprivate auromatic branch exchange (PABX)network, has four studios in London, three inEdinburgh, and one in Manchester, as well as30 other desktop systems in non-centralizedregional offices.

Each studio is equipped with a BritishTelecom videoconFerencing room based sys-tems that can accommodate up to eight peo-ple in a conference room environment.

In addition, the bank uses its systems toconnect to its sister companies overseas-Citizen Financial Group in New England andBanco Santander in Madrid, Spain — as wellas other ofFshore locations like the ChannelIsles and the Isle of'Man.

According to Clarke, the bank encourageseveryone throughout the business to usevideoconferencing — from its property depart-ments, to its technical and human resourcespeople — and within all levels of the hierarchi-cal structure.

"Videoconferencing is more than a conve-nient method of communicating with col-leagues and clients, it is an important tool

— George Clarke, Royal Bank of Scotland

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Using MERX: Electronic bidding 101

MERX2 Watts Ave., Charlottetown, PE.I., C1E 180Call Centre: 800-964-MERX (6379)Fax: 1-888-235-5800http: //www.merx.cebra.cornEmail: merx©cebra.corn

By Curtis Cook and Mlchelle Schoffro

It is used by the Canadian federal govern-ment, as well as the governments of Alberta,New Brunswick, Manitoba, Ontario,Quebec,PE.I. and Saskatchewan. Municipalities, acad-emic institutions, school boards and hospitalsget bids on products and services.

Launched in December 1997 to replace thefederal government's highly bureaucratic andwidely criticized open bidding system, MERXposts more than 100 new bids daily From agrowing number of sources. There are 1,000 to2,000 opportunities up for grabs at any giventime — and it's available to one and all.

The MERX philosophy is attractive:

MERX is Canada's electronic tender-ing service. At least that's what thepromotional literature will tell you.

D eveloped and operated by Cebra Inc., theBank of Montreal's electronic commercecompany, MERX is an Internet-based tender-ing system.

able to one and all

Plugging inYou can access MERX in two ways; via theInternet or through dial-up services (by order-ing Datapac software From the MERX CallCentre). The Internet method is preferablesince there is a 15-cent-per-minute charge forthe dial-up service.O nce connected, anyone can view the postedbids, which are basic notices of available

There are 1,000 to 2,000opportunities up for grabs atany given time — and it's avail-

access to all small and medium enterprisesand large corporations, even to those beyondCanada's borders. It is supposed to make buy-ing and selling goods and services easier,increase competition and provide a level play-ing field for businesses competing for 'pro-curement opportunities within the public sec-tor. If nothing else, it has mass marketedmany of these opportunities. The MERXWeb site received over one million hits in itsfirst week.

opportunities, and order more detailed speci-fications for a flat fee of $15. This investmentalso gives users 30 days to try out MERX. IFthey like it, they can subscribe for $7.95 amonth (recently reduced from $8.95).

Once registered, users can access morethan the list of bidding opportunities on thesearchable database. They can search a Four-year archive of bids, get information on whois bidding, and use a request feature that noti-fies a company when relevant bids are posted.There is also a "matching profile" functionthat will perform the same search every timethe user logs on, or MERX can automaticallyemail or fax the user of any notices that meettheir profile. The subscription also gives usersaccess to a list of all the other registered users.Users can find out who their competitors areand who potential partners might be.

The federal government uses MERX toadvertise most printing contracts valued at$10,000 or more, most goods and servicescontracts estimated at $25,000 or more andmost architectural and engineering consultingservices and construction/maintenance con-tracts estimated at $60,000 or above.

What happens to contracts below theseamounts? Searching for the answer leads tothe murky world of government "source lists"and "databases of registered companies,"

revealing the Selection, Prequalification andEvaluation of Consultants (SPEC) computersystem, or the Qualified Print SupplierAgreements (QPSA). Becoming a member ofthis secret society requires time and patience,but for some companies it has its rewards.

MERX is similar to other subscription-based services. Once registered, users enter anID and password to move beyond the MERXhome page (the log-in process is automaticwith the Datapac software supplied byMERX) to the numerous links For variousfunctions.

By entering a goods and services identifi-cation number (GSIN), users can customizetheir search. Ordering a document is simple,and users can select the method of delivery,quantity of documents, and additional infor-mation and associated documents if desired.Documents can be sent by email, fax, courier,or delivery to a regional distribution centrefor pick up. Cost depends on the size andamount of documents and the deliverymethod, but is usually nominal. A 20-pagetender paid, for example, costs less than $4,and can be paid for by credit card or From a

In addition to online support, the MERXCall Centre operates 24 hours a day, sevendays a week. 0

MERX account.

Fortune 1000 firms reluctant Net investorsBy Sylvia Dennis

CAMBRIDGE, Mass. (NB) — Just when youthought everybody and their grandmotherwas using Internet firms and services withgusto, research from International DataCorp. (IDC) suggests that the Fortune 1000companies are not following this trend.

Delving into IDC's Global Infrasfnrcttireresearch reveals that, although the big compa-nies are achieving a four times return oninvestment from the development of Interne,intranet, and extranet applications, they arestill holding back from deploying mission~t-ical applications on the public Interne.

According to IDC, the Fortune 1000 firms(the most profitable 1,000 companies as sur-veyed by Fortune magazine) ln the U.S. ateholding off from using the Internet to its fullcapability until guarantees of reliability andsecurity can be made.

IDC says its research was conducted Joint-ly with the Open Group, the internationalinformation technology (IT) association withmore than 200 members worldwide.

IDC says that lt surveyed informationtechnology managers at large multinationalcorporations, including those In retail, finan-cial services, telecommunications services,cotnputer equipment, and mailwrder indus-tries. The average number of employees inthese companies was more than 19,000, with

business.

commerce.

Internet benefits and therefore slow down its

average annual revenues of U5$1.5 billion.The research concluded that there has

been a tremendous return on investment forcompanies that have deployed Intranets andextranets to reduce costs and increase pro-ductivity, while new revenues have beenrealized by companies pioneering Internet

In addition, IDC's research found thatthe return on investment and revenue gainshave not necessarily impacted corporate bot-tom lines, as well as there being a dangerthat the Internet will not fulfill its promise asa business infrastructure that opens up newmarkets and encourages news ways of doing

Interestingly, IDC also notes that unre-solved issues such as security reliability, andperformance may lead to a "leveling off" of

deployment as a business tool."Our findings clearly indicate that the

phenomenal business growth in the Internetmay plateau because of the failure of tech-

"Our findings clearly indicate that the phenomenal businessgrowth in the Internet may plateau because of the failure of

technology standards to meet business requirements"— MiChael SI/lliVan-Trainar, IOC

nology standards to meet business require-ments," said Michael Sullivan-Trainor, asenior analyst with IDC,

According to Sullivan-Trainor, the shortterm success companies are experiencingwith Intranets and extranets may also lead toa fragmentation into hundreds of closed pri-vate networks built on top of the publicinfrastructure.

"Without a common set of specifications,technologies, and products which guaranteea level of security and reliability businessesrequire, the Internet may simply become aninteresting public access network," he said.

Other key findings of the study included:• The use of Internet technologies has

grown at a rate of 200 percent per year.• A full 100 petcent of companies have

deployed an Intranet, 50 percent areextending services to remote users via avirtual private network (VPN), and 66percent were extending their network tobusiness partners via an exttanet.

• The popularity of intranets ls being drl-

ment.

ven by the ease-of-use, the ability to pro-vide new applications, the ability to tle-in remote offices, and network manage-

• Twenty-five percent of companies areinhibited in lntranet deployment byissues of interoperabillty over time, lackof skills,and integration with legacy systems.

• More than &0 percent of companies saidsecurity was the primary barrier toexpansion of extranets and VPNs.

• Less than 15 percent of companies sur-veyed said they would deploy mission-critical applications on the Internet.

• And sixty percent of corporations sur-veyed said they would accelerate theirplans for moving to the Internet lf theywere guaranteed security and reliability.

"We were interested that our respondentsdo not want governments or equipment ven-dors to solve the problems of reliability andsecurity," said Sullivan-Trainor.

"In fact, 60 percent of those we surveyedbelieved that consortia were the proper orga-nizations to define a collection of specifica-tions, technologies and products for solvingthe Internet woes," he said. 0

IDC http J/www.idc.cornOpen Group httpi/www.opengroup.org

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Color the only way to go with handheldsP.

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ing to make it a bit mi>re interesting.And then, all »I a sudden, you see a

rainbow — and the svorld ot b lack andwhite never seems ihc same again.

Well. I am .>fraid that has happened tome. For years, I happily toiled on mono-chrome handh«ld compur«rs in trains,planes,ind autom<>biles — using them towrite and file stories lrom exotic locationsaround the world. And then came theadvent ol' the c<>lor Windows CE 2.0 hand-held systems late last year.

At first, I was able to dismiss the coloras a gimmick. "It wil l never c'itch on," Iconfidently roid myself. I felt sure that theextra drain on battery power and the vari-able quality of the small LCD color screensavailable f' or use i>n handheld systemswould severely limit their appeal.

I am no longer so sure about that. I amcurrently several months inro a year-longtest of' Sharp's amazing Mohilon HC-4500Windows CE 2.0 color handheld comput-er — and have also recently spent severalmonths using Hewlett-Packard's slightly

i' larger HP 620LX. I still have a couple olPsion handheld systems that I use — both oft he monochrome var iety — and I am

incr<.asingly finding it hard t<> go back tothem after using ihe Sharp and the HP.

And it is largely the screen rhat makesthe difference. since th» Psi<>n machinesi>ffer superior sof'twarc, better keyboardsand tend to bc much more stable in opera-tion. Black text on a white background, asexperienced on a color screen. is simply alot easier on the eyes. Likewise, Weh-browsing on a handheld with a c o lorscreen — wi th i ts vivid graphics and colorphotos — is a superior experience to doingthe same thing with a monochrome display.

None of this is to say, however, that thedisplays on the current crop of handheldcolor systems is perfect. For one thing, thesize of the screen "real estate" means that itis generally only possible to c reate a640x240 or "half V4A" display.

When viewing large amounts ol infor-mation (perhaps a big spreadsheet file), thissize of display means that users often haveto spend a lot of time scrolling to get where

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they want to go. But at least having colorallows you to, for example. show negativenumbers in red, and view color charts andslides that you have created in a way that ismorc ineaningful.

On the Sharp Mobilon, there is anothergo<>d reason for enjoying a color display-it lets you look at any digital photos thatyou may have raken with the Mobilon'soptional d i g i ta l c a mera a t tachment.C ombine th is w i t h t h e f ac t t h a t t h eMohilon includes a built-in modem toencourage you to use it to do your emailand Web browsing and you have anotherreason Ior wanting a color screen on vourhandheld.

But, you are probably thinking, theremust be some other downside to having acolor screen on a handheld. Otherwise,every handheld computer would have one.That may yet end up being the case in the

Bet'ore that happens. handheld PC mak-ers will first have to find a way of makingtheir color screens easier to read in brightsunlight. This is one area where the dis-plays on many color Windows CE 2.0 stillf all down. Monochrome LCDs, on t heother hand, tend to be more effective inbright sunlight because they of'fer a strongcontrast between a pale LCD background

and dark black text.Color screens also tend to consume

much more energy. While systems such asthe latest Mobilon and the HP 620LX arestarting to offering greater battery life, thetypes ot batteries required still tend to beproprietarv rechargeable battery packs (andnot standard AA batteries) and battery lifeis measured in hours and not days.

So while color handheld systems areenticing — and really preny impressive — beaware that there are still trade-offs that youmust be prepared to live with in order to getthe color capability. My solution has beento carry a monochrome Psion handheld asmy "second spare" in case the banery on theMobilon (or the HP, during the period Iwas resting it) dies at a crucial moment.

This is an extremely silly solution, but itserved me well on a recent trip to Franceand the United Kingdom. I look forward tothe day when I can use a single handheldwith the color display capabilities and com-pactness of the Sharp Mobilon, the longbattery life, excellent keyboard and soft-ware reliability of the Psion Series 5 and therobustness and expandabiliry of the HP6>20LX. It will cut back the "gadget clutter"in my luggag«considerably and will allowme to accomplish even more with handheldsystems rhan I already do. 0

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B ASE <5 IN MANY COUNTRIES AROUND THE GLOBE .

PROFESSIONALS TO JOIN OUR GROWING TEAM.

Mark Nurse, Manager, Direct Sales, Patriot Computer Corporation,25 Minthorn Court, Thornhill, ON L3T 7NS. Fax: (905) 771-9401.E-mail: toronto.jobs@patriot.corn

we thank all applicants for their interest, however. only those under consideration will be contacted.

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director.

In briefContinued frow page I

BURNABY — Infowave Wireless MessagingInc. has announced an agreement with

create and supply a customized printing solu-tion to enable rhe Lexmark Optra E+ printerto be compatible with Macintosh computers.

"We are very happy to partner withInfowave to extend the benefits of our award-winning Oprra laser printers to Mac users,"said Allen Westerfield, Lexmark marketing

The Optra E+ is a professional-qualitypersonal laser printer for business or homeapplications. Infowave will develop and sup-ply a private-label Mac Connectivity solutionthat will include a CD-ROM, cable, manualand packaging that will be bundled with theOptra E+ printer for sale to Mac users.

"Infowave is very actively involved inexpanding the number of quality printingsolutions available for Mac users," said BijanSanii, general manager of Infowave's imaging

Lexmark International that will see Infowave

data is compressed or not.For a mid-sized nenvork environment,

they offer AIT (Advanced Intelligence Tape),which can store 25 GB on a single uncom-pressed tape (50 GB compressed), and AIT-2which can hold 50 GB (uncompressed) or100 GB (compressed).

All PCBacker packages provide mountingaccessories, backup and archival softwarefrom Computer Associates, and anti-virussoftware.

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Sony http: //www.sony.corn/storagebysony

Bay Networks expandsT ORONTO — Bay Networks I nc . h a sannounced an agreement to acquire wirelesslocal area network (WLAN) c ompanyNetwave Technologies, Inc. for approximate-ly US$10 million (U.S.). Bay Networks saysthe addition of Netwave's indusrry-standardWLAN technology to its portfolio of prod-ucrs allows Bay Networks' enterprise cus-

s.'3'

tomers to wirelessly connect the growingnumber of portable PC users to campusLANs, freeing workers from the constraints oftheir desktop connections while in the o6ice.

Netwave Technologies is a leading devel-oper of wireless connecrivity products forportable PC users. The company shipped thefirst wireless LAN adapter fully integrated ona PC Card in 1995. and will be the first toship products supporting both IEEE 802.11

e

division.Infowave http: //www.infowave.netLexmark http: //www.lexmark.corn

Netcom upgrades capacity

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TORONTO — In an effort to accommodategrowing customer demands, pave the way forenhanced services, and increase reliability,Netcom Canada has 'announced expansionsto its nationwide Internet network.

The latest upgrade includes the additionof two DS-3 links connecting to Toronto-Ottawa, and Toronto-Montreal. This is inaddition to four DS-3 facilities connecting tothe Internet through Network Access Points(NAPs) — rhe meeting points o f T i er-1Internet service providers(ISPs).

"We pride ourselves on bringing Tier-1ISP benefits to our customers," said GordWaites, Netcom Canada's vice-president ofoperations and development. "Rather thanhaving an upstream provider connecting us tothe Internet, we connect directly to t heCanadian NAP; and through the ICGNetcom U.S. ATM backbone, we are directlyconnected to all six U.S. NAPs."

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she added.

SAN JOSE, Calif. (NB) — Sony Electronicshas announced a PCBacker series of tape stor-age devices to provide backup protection forstandalone computers in a SOHO (smalloffice/home office) up to a mid-sized net-worked office environment. The firm said thesystem is compatible with DOS, Windows 95and NT, NetWare and OS/2.

"Sony has backup devices for everyone.You have storage choices from 4 GB to 50 GBnative [uncompressed data], more if you getan autoloader configuration," according to aSony spokesperson. An autoloader cycles sev-eral tapes, depending on the version chosen,

She said the low-end version of the digitaldara systems (DDS) storage devices, theDDS-2 can store 4 GB native or 8 GB com-pressed on a single tape. The DDS-3 can hold12 GB or 24 GB, depending on whether the

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp,cagggg T E C H E N T E R le R I S E

Phonelog upgraded

specs for wireless LAN technology, directsequence (DS) and frequency hopping (FH)spread spectrum.

EAST PALO ALTO, Calif. (NB) — HandsHigh Software has released PhoneLog 2.0, aphone call management system for 3Com'sPalm Computing platforms that run underthe Palm 2.0 and 3.0 operating systems (OS).

Hands High president, Shannon Pekary,

back to build version 2.0."

says, "The original PhoneLog program wasvery simple and people started using it inways I didn't expect. We Found people usingthe original PhoneLog to handle with theirvoice-mail messages and we used their Feed-

"Our users are in two camps," he said,"they either save their voice-mail or writetheir messages on stickies and stick them onthe monitor to call back later.... PhoneLog isdesigned to help whole process. Busy users

can jot down the message on their PalmPilorand have a record to look through quicklywhen they are ready to return calls."

Pekary said the new version includes aphone management system to track incomingand outgoing phone calls, a sorting Feature tomanage calls by project, category and type, anautomatic address book update feature and apurge Feature to remove calls that don't needstoring.

It is available From Hands High For

Hands High http: //www.handshigh.corn.

MetroNet launches ATM link

$19.95, and registered PhoneLog users getfree upgrades, the firm said. A trial version ofPhoneLog can be downloaded now from thecompany's Web site.

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CALGARY (NB) — MetroNet Communications,a pioneering Canadian competitive localexchange carrier (CLEC), has announcedcompletion of an asynchronous transfer mode(ATM) network l inking f ive cities fromMontreal to the West Coast. The network willprovide broadband services to MetroNet'sbusiness customers, officials said.

MetroNet said the network, built of opti-cal fiber, will connect Vancouver, Calgary,Edmonton, T o ronto, a n d M ont real.MetroNet has local operations in all of thosecities as well as in Winnipeg, Quebec, andOttawa and is planning an expansion to threeadditional markets later this year, companyofficials said. The ATM network is also to beexpanded before the end of 1998.

MetroNet launched local telephone ser-vice in competition with the incumbent tele-phone companies in Toronto, Calgary, andVancouver on April I o f this year, puttingitself in the vanguard in a market that wasopened to local competition by federal regu-lators at the beginning of I c)98. h announcedin May that it wil! be competing in the local

Metro Net, a Calgary-based firm thatstarted by offering specialized voice and datacommunications services to businesses, hasresold business services using incumbent tel-cos' facilities since late 1997.

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called "Yahoo Store."

MetroNet http: //www.metronet.ca

Yahoo beefs up hostingSANTA CLARA, Calif. (NB) — In order toexpand its merchant services program, Yahoosaid it bought privately held Viaweb Inc. fornewly issued shares of Yahoo valued at about$49 million.

Subject to a number of conditions, theacquisition is expected to be completed thissummer. Despite this, Yahoo has alreadytaken ov e r V iaw eb's Web site(http: //www.viaweb.corn), and converted it toa marketing-related site for a new offering

Yahoo's new e-commerce site — also athnp://store. yahoo.corn — offers merchants acomplete Web setup, design, hosting and pro-motional service. Yahoo Store is based on thepopular Viaweb Store service, and lets non-technical users create, publish and managehigh-quality, secure online stores.

Retailers use a Web browser and a point-and-click interface to create their stores fromtheir own location. Thye can also use thecomplete suite of tracking and reporting toolsto gather data about traffic and income

More than 1,000 businesses currently useViaweb Store, including Dean 81: DeLuca,Frederick's of Ho l lywood, the HoustonAstros, Rolling Stone, and Vermont TeddyBear Company.

Yahoo http: //www.yahoo.corn .Mea BeesL

Continued on page 2$

THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 TECH ENTERPRISE gg ~

In briefContinweri fro/n page 24

PCs to leave centre stageFRAMINGHAM, Mass. (NB) — The PC'sstatus as the dominant device in the accessportion of the digital marketplace will sputterto an end within six years, say researchers atInternational Data Corporation (IDC) in anew study. Further, the survey predicts that if'vendors of PC-related technology do notjump into the connected appliance marketsoon, consumer electronic suppliers will.

At the end of the transition in 2004 or2005, the study said, PC» will still have agrowing market. But PC» will be dwarfed bydemand for digital consumer «ppjiances thathave built-in connectivity and cost relativelylittle.

Gadget» like TV»et-top boxes, WorldWide Web-enabled telephones, Web-enabledpersonal digital assistants (PDAs) and Web-enabled video game ron»oles will drive a neartripling in the annual volume of access deviceshipments from 1')97 to 20()2, and exceed PCshipments hy 2004 or 2005, the firm said.

Frank Gens, I DC's senior vice president ofresearch, said "There's a rich irony here, inthat very high volume, low-priced appliancemodels are taking off. The appliance modelmay do to the PC guys what the PC marketdid to the mainframe and mini guys."

Connected. low-cost devices will put a lotofdemand on the network and specifically onservers, Gens said, and the major operatingsystem (OS) vendors are already fighting tocontrol the platform.

"If'you look at Sun, they' re betting heavi-ly that Unix andJava will be better at runningthe new system than other systems," Genssaid. "Microsoft is pushing hard to getWindows CE into as many appliances as pos-

"It could be that we' re looking at the PCwars of 1977, '78,' 7'), and the real dominantplatform may not show up for a Few years."

cent faster than Hewelett Packard's fastestoffice printer, Xerox claims. The N40 ispriced at $4,900.

Xerox claims it is leveraging its carefullyconcieved WorkSet technoloy, which Fea-tures a consistent network interface, print dri-vers and utilities, to drastically speed up theinnovation of higher performance products.It is partnering with document technologyleaders Adobe, In-System Design andDigilnternational to offer "copier-like" Fea-tures in its printers, including collating, sort-ing, offsetting, stapling, edge-to-edge print-ing, high-security printing, proof printing,transparency slip sheets, and a wide range ofpaper handlingcapabilities.

Also new to the N Series is the N17, a 17ppm printer, priced at $1,400. Both the N40and N17 ship with a full suite of printer man-agement service software For small and medi-um sized networks.- leg Evans

business applications, and their ease of inte-gration with business networks. Commonenvironments suited to t h is technologyinclude hospitals, factories, and outboundsales or service operations.

Fujitsu Personal Systems, the marketleader in handheld pen computers, hasannounced that Liberty LiFe Insurance hasdecided to equip its 1,200 member fiels salesforce with Fujitsu Stylistic pen computers.They will be used with a suite of business soft-ware, including a customer information sys-tem, sales prospecting and rate caclulationprograms. The completely integrated hard-ware/software system has been named thePrioritypad, and each system comes with amodem and an HP DeskJet 340 portableprinter. The system allows agents to uploadinformation to the home office, and receiveupdated customer, policy and pricing infor-mation.- Jefi Evans

IBM Canada Ltd. has announced enhance-ments to its WebSphere Application serverthat allow users to migrate from static "infor-mation only" Web sites to dynamic e-busi-ness-ready sites, capable of handling salestransactions online. IBM has bundled toolsfrom Apache (the Apache HTI'P Server) andNetObjects (the NetObjects Sriptbuilder) toadd key elements to an e-business solution tousers of the IBM WebSphere Application

According to Tim Tevlin, market manag-er, e-business solutions at IBM Canada, Ltd.,"Now Web site developers can take advantageoF both Java programming and the scalabilityprovided by WebSphere." The WebSphereApplications Server is available for MSWindows NT, IBM AIX (a flavor oF UNIX),and Sun Solaris (another popular non-stan-dard kind oF UNIX), for $1,121.— Je+Evstns

sible."Evans

Viewsonic Tel: 800-888-8583, 909-869-7976http: //www.viewsonic.corn/

Agents given pen PCs

ViewSonlc's "office theatre"

Xerox, Tel: 800-ASK-XEROXhtlp://www.xerox.corn/

ViewSonic has introduced the PJ820 LCDprojector, which with a high-powered 759ANSI lumens image brightness, offers whatViewSonic says are "super-bright, clear pre-sentations, even in well-lit rooms." The PJ820can project images up to 7.6 m (25 ft.), at amaximum resolution of 1,024x768, with acontrast ratio of 200:1.

The PJ820 weighs about 9.5 kg (21 lb.),and with an optional carrying case is easilyportable, or with an oprional ceiling mount-ing kir can be permanently installed. As well,it can be connected to VCRs, computers andaudio systems simply, as it supports NTSC, S-Video, PAL and SECAM video formats. Thesuggested price of theJP820 is $7,858.— Jeg

Fujitsu Tel: 800-831-31 83, 408-982-9500http: //www.fpsi.fujitsu.corn/

PALO ALTO, Calif. (NB) — Hewlett-Packard has introduced what it describes asthe flrst palmtop PC to be bundled vritb a56.6 Kbpe modem and 32 MS RAM, The .flrm says it is also adding an asset manager-.-For networked systems and an accessories',pack for the entire line.

The new 660LX "per'formance" modej..-of' HPC has device memory that can be.e xpanded above 3 2 MH - ''usingCompactFlash storage media, which isoffered with all of the 6rm's Windows CE.-:.HPCs, according to an HP spokesperson, - ' -

"The 620LX, launched at Comdex, is '.considered HP's value rnodd and our660LX is the performance model, she::said. The 620LX was the first color HPCon the market and a major contributor to '::the firm's 43 percent control of the worIdHPC sales, according to: a recent-Dataquest report.

The HP spokesperson said the 660LX='-'

lOC http: //www.idc.corn

Xerox unveils 40 ppm printerXerox Canada unveiled its new line of print-ers at the recent premiere of the X-Files fea-t ure film i n T o ronto. The star o f t h eannouncement was the DocuPrint N40Network Laser Printer, which is capable ofprinting 40 pages per minute (ppm) — 66 per-

Handheld pen computers — portable devicesthat typically run a full scale version of MSWindows or MS DOS from an internal harddrive — have been overshadowed by the run-away success of the lighter 3COM PalmPilotsand Windows CE-based palmtops. However,there is a substantial market for more full fea-tured devices such as Fujitsu's pen computers,due to their ability to run regular Windows

Hewlett-Packardenhances HPC line

Server.

is an upgrade of the 620LX model. Thebundled 56K "hard modem" connectsthrough a PC Card slot.

The HP pabnmp asset maria'ger Ie DMI "(desktopmanagement interface)-compli-ant software, which resides on a mairt desk-" -

top or laptop and allows for softwareupgrades Qf assets inventory across a riet- : - '-

svorked working envjronment.The mobile user'e pack, designed for -',

HP*s 620IX palmtop PC atMt the 360LX ==-'

palmtop PC„ includes a 33;6Kbps PC .==,'=

card/fax modem, HP's VGA-out PC card;='.and software, includlflg games and bUet- p.tress- programs.

The 660LX has an esnmated street '-price of US$999. The asset manager can be ..:='-.

dowttlo&ed free from the firm's %eb site,:.and the mobile user'e pack carries an esti-:='mated street price of US$199.

http: //www.software.ibtn.corn/webservers/index. html

IBM enhances WebSphere

IBM Canada

Hewlett-Packard http:/twwwhp.cotn -.

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.cagQgg TECH ENTERPRISE

Getting the goods and bads from BDCThe Business Development Bank of Canada and small business loans

By Ross MacDonaldou'rp a bright. new,shining en trepre-neur ready to take

the business worl<I hy stoim.Your fresh ideas are justwhat's ncpde(l — everybodyalready wants what you planlo offer — and within a fewshort yp<ars you' ll l)c in com-mand of a whole chain ofbusy. profitable enterprise.There's only one problem:money. You don'I have any.And the hanks won't give

Don't despair. Canadais replete with federal.regional and provim ialgovt'.I'Bale'Ilt asslslanc(', pfo-gtdnis gP<11'c'.d toward ht'lp- '. e , ' -,x<:

ing s m al l bus i ness.However. the only federalagency that is ntilly in aposition to provi<IP stait-up01' fln<111CII)g ('.apilal IS tht'.

Business Development *

Bank of Canada — other-wisp known as tht. BDC.Thc othn' programs eithers nvp e xclusivply in a nadvisoiy capacity or. whenan agency actuallv ran provide. capitaL tlmmoney is sourccd from thc BDC. In other wonls.any small business operator looking for federalflllallciill assist<)ncc will cveBtllally bP dealingwith the BDC.

Nurturing small businessWhile lh(' BDC's niandatt' is specifically orientetoward creating and nuituring small husincss. itremains a government institution with all thelnhri'('Bl hui'Pau('I'all(' ron)I)I)rations. And thoughthr BDC has uncle niahlv assisted a large numberof entrcpreneui<s <Bid business ol)crators over tlicyears. recipients are subjcclp<I to an often less-than-pleasant appli(.'ation pro('pss lhtll hy BoBit'.a<is g(it)fan(Pc'S ful)d)l)g.

Spcakin<g I'or lhe BDC. Vice-President AndreDusablon stresses thai his organization IcmlsInonc'y. olid Is Bol il gitull-bcslowIBg IILstitutiol).However. he says Ihc BDC's mand)IP i.. quitPdiffcrenl fron1 lhal of chtillcrt'd banks hP('ausetlM BDC was largely ronccivnl to help rr t'atcsmall businesses a< loss Canada.

you any.

"Given that the government is our mainshareholder." says Dusablon. "they gave us amission to really bc helpful in creating aiuldeveloping small- and medium-sized businessesthat are a lot ))skier than would bp undpitakpnhy other hanks. We are not hprp to make loans toBell Telephone; wc'rc herr to provide special-ized financing to commcr(ially vi<ible smallbuslflPssPs othn' banks might think are too highrisk."

The BDC. I' or example. will consider loaningto knowledge-based in<histrics(KBI) — computersoftware. srrvi(es. publications. Ptc. which. astlnvont' who s lilt'd to grl hacking lor surh anPntcqnisc from a regular hank knows. is out oftlic question whnl the only sc(urily for such aloan is th(' kno)vlcdgP hasP itself. The develop-ment hank finances olh<n high-risk businessneeds. such as management buy outs. high-techupp adrs. research and development. and invcn-toiv produr lion.

A good exampl» of a successful KBI loanapplication was made by a home health rare scr-vi(P in Ontario; "This was a vPIV. vnV smclllbusiness idea that was technologically orientedwhich pmvided honu' health sciviccs to olderpeople. They got a first loan of $25.000 and asecond one ol'$50.000 and now they'vr. got threeor four different offices in thpregion.- Dusablonrecalls.

"To gpt that kind of money the person wouldnoimally have had lo go to a chaltprpd bank andmost like'Iy put his house in security to get a per-sonal loan that they would then convert to hisbusiness. We'rp more intnpsted in proj«ctfinancing. So we looked at thc company that

would be created. we looked at the businessplan. and we noticed that the pe)son starting itwas involved in health rare for the past 15 years.There was that impoltant link there. so wp justwent along."

According to Dusablon. the BDC. unlikechaltcrpd banks. is mandated to operate on acost-rccovriy basi~ — although slight profitabili-ty is not discouraged as il makes more moneyavailable to help other small businesses.

However. Ihc BDC does. like charteredhanks. takpstpps to rerove.r defaulted loans.Where it's not their policy to seize "wives. kidsand houses." they will take any and all business

too high risk."

"We are not here to makeloans to Bell Telephone, we' re

here to provide specializedfinancing to commercially

viable small businesses thatother banks might think are

ance sheet, e(c.

SEAP vs. BDCWeathering hcr experience with Business Development Bank of Canada bureaucracy and stillwithout financing, Shelly Calhoun, publisher and owner of Ideal Source Publishing Inc. inB.C., Found a morc encouraging climate at ano(her federal resource, the Self Employmen(Assistance Programme (SEAP). The SEAP is directly connected (o Employment Insuranceand Human Resources Development Canada and is designed to assist entrepreneurs in star(-ing businesses.

However, as one of the few alternative sources of financial assistance to the BDC, SEAPdoesn't actually provide capital for starting or maintaining a business. Instead it simply cov-ers the living expenses of entrepreneurs (currently collecring employment insurance or whohave collected within a specified number of years) while they get their business going — andonly to an amoun( thar doesn't exceed the maximum El rate.

More to the positive side, however, SEAP offers rudimentary business courses that teachessential skills like marketing, cash flow management, making a business plan, creating a bal-

"I had very good experiences with SEAP," Calhoun says. "But, when you want (o gelfunding, or capitalized, or any type of loan from the government, it's extremely difficult.They' re supposed to make it easier for small business but, believe re, it's not easy at all."

What BDC loansIn terms of hard numlx.rs. the BDC had activeaccounts totalling $4.4 billion spread out overmore than 17,500 clients at the end of its last fis-cal year. New loans in calendar year 1997 totalled$1.4 billion disbursed into 6,400 small business-es. an increase of 25 per cent over the previousyear. Reflecting the BDC's new-found enthusiasmfor non-traditional businesses, 40 percent of thosenew loans were granted to KBI and exportingenterprises.

Even more encouraging is that the BDC hasdeveloped a varied menu of loans ranging up to

assets Ior liquidation."I could bp making a

loan of $100,000 to a fishinglodge," Dusablon illustrates,"which is the kind of busi-ness that is seasonal. So ifpayments are missed in theoff-season, we' re a lot morepatient than )<gular banks-we may postpone payments,for example, to accommodatethe seasons. But, at the endof the day, if the businessgoes belly-up, obviously theassets will be seized and wewill go and sell them. We area bank in the end."

That kinship with stan-dard financial institutions hasan up side too, in that theBDC has developed strategicalliances with c harteredbanks to sham risks and totalamounts of specific loans. Inthe recent past, it was neces-sary to have been turneddown by a regular bankbefore applying to the BDC.Changes to the mandate haveeliminated that rather oner-ous r.quin:ment.

— Rnss NacDonald- Andre Dusat)lan, the BDC

THE COMPUTER PAPER CREATER TORONTO EDITION www.tcp.ca AUGUST 1998 TECH ENTERPRISE gg IZI

0250.000, each with its own mandated criteriaand qualifications. The BDC offers term loans,venture capital loans, expansion capital loans,micm loans and what they call youth entrepre-neur loans.

A term loan is similar lo a regular loan froma chartered bank, providing working capital forgrowth. A venture loan. on the other hand, is aform of venture capital but without the BDC par-ticipating in company ownership(they will, how-ever, take a royalty fmm the pmfits). An expan-sion capital loan is similar to a venture loan butis available to businesses in very early stages ofdevelopment. OI' more interest, perhaps, to newentrepreneurs would be a micro loan of up to$25,000 for a new businesses or up to $50,000for an existing business.

Ontario, which manufactures airflow monitor-ing equipment (he designed) for the miningindustry. He successfully obtained BDCfinancing, largely because he met the listedcriteria. Maenpaa has an extensive backgroundin mining and business, had done a thoroughmarketing and business plan and, perhapsmore significantly, had raised quite a bit ofcapital on his own — establishing that all-important personal stake in the success of hisproposed venture. mines."

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"Initially, to get this pmduct going, we had todo some R&D," Maenpaa says."I'd gone to afew banks to see if they'd be interested in gettinginvolved at that stage. Of course, the charteredbanks weren' t, but neither was the BDC. But Idid raise capital from some private investors toget the prototypes to the point they were readyfor testing and at that point I went back to theBDC for financing to build up a small amount ofinventory that could actually be put inside the

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"There seems to be anexcessive amount of

hand-holding, shall we say,but if they have money andnobody else does, you justkind of have to hold yournose and go through it."

Fortunately for Maenpaa, the BDC was will-ing to give him a micro loan of $25,000 at thatpoint. He was first interviewed by the BDC toestablish his level of business acumen. Tbebank must have been satisfied with the resultsbecause loan officers didn't insist on furtherinput before granting the loan.

"They asked about all the different aspectsof business," says Maenpaa. "including market-ing, accounting and so on. But I knew pretty well

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UFGRAI3E YOUR386,486,PEPITUIM sys to ...— Douglas Maenpaa, Synergy Electronics

Then there's the Youth Entrepreneur loan-for people 19 to 34 years old — which, though a"very, very small" amount, may be granted tosomeone with a good idea starting a businessventure in their basement.

A timely new $50-million loan program hasjust been introduced to help small businessesdeal with the impact of the Year 2000 (Y2K)computer problem. Under this program. smallbusinesses perform an assessment — using theirown consultant or a guide pmvided by theBDC — of the financial impact making theircomputer system Y2K-compliant will have ontheir operations. If the cost is pmhibitive orcould cause the business to collapse, the BDCwill loan the company the money and considerpostponing payments until 2000. And, unlikeother BDC deals, there are no fees attached tothe transaction.

Bringing something to the tableThe catch to all this apparent largesse, however, isthat all applicants for all loans have to show per-sonal financial commitment to the enterprise inquestion. You can't approach the BDC with theidea to start a company but oKer absolutely no per-sonal stake in its success. The bank is simply notinterested in that type of arrangement.

Although the BDC considers each case indi-vidually, it is generally interested in applicantswho maintain a current company account at aregular bank as well as a small line of credit.Your collateral can be quite small but, asDusablon puts it, "Obviously we don't want tofinance the business 100 percent, otherwise wemight as well run it ourselves."

Applicants also have to do enough back-gmund research to pass what is called "due dili-gence" — establishing the existence of a viablemarket or need for the product or service thenew business will provide.

Douglas Maenpaa is the owner of a newbusiness called Synergy Electronics in

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where I wanted to go, I would say there seems tobe an excessive amount of hand-holding, shallwe say, but if they have money and nobody elsedoes, you just kind of have to hold your nose andgo through it."

Maenpaa's involvement with the BDC beganin August 1997. He received his loan a coupleof weeks later. By November he had a largeorder from aQuebec mining company but notenough money for materials required to fill it.

This time, purchase order in hand, heapproached the chartered banks again for thenecessary funds and was again turned down."The chartered banks ended up wasting abouttwo weeks of my time that I just couldn't spareand didn't do bugger all for me in the end," he

"We needed about $60,000. So what we didwas apply for credit with our suppliers and got$30,000 worth of credit that way. Then we wentback to the BDC who came on board with anoth-er $15,000 which was a great help as it wasneeded exactly when it came in."

"Definitely apply to the BDC.They' re going to ask for a busi-

ness plan and so on — that' snormal — but they are an excel-lent second source of funding."

and services to help that size of business too."Though this all sounds good, some have

found the advice and management services to hemore of a hurdle than a help.

Michele Baron used BDC loans to stait a pri-vate K-8 school in Sudbury. Ont., last year.Though extremely happy about receiving$50,000 of the $75,000 she requested from theBDC, she stmngly echoes Maenpaa's observa-tion about "excessive hand-holding."

"When I f i rs t went to t h e BusinessDevelopment Bank they were very supportive."she recalls, "but they said they had no money forthis sort of business and sent me away. In fact,they gave me the names of some investors to go

to who actually stiffed me very badly in the endand cost me a great deal of money I didn't have,

"But a few months later," Baron continues."I discovered they had a new initiative for north-ern business so I tried them again. It took somedoing, it wasn't easy. It took forever and ever andever and it's very expensive money — the interestrate is very, very high — but they did help me outa great deal and really mlled out the red carpelonce I was accepted. But getting accepted wasvery difficult. It's kind of like auditioning onBroadway — you have to be the absolute best atsinging and dancing. But once you get the part,boy, they treat you like gold."

— Douglas Maenpaa, Synergy Electronics"It's kind of like auditioningon Broadway — you have to

be the absolute best at singingand dancing. But once youget the part, boy, they treat

155 East Beaver Creek Road, Unit 29-30,Richmond Hill, Ontario L4B 2N1Tel: 905.881.8231 416.41 0.1055Fax: 905.B81.7379Email: info©accessv.cornhttp:1/www.accessv.corn

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Maenpaa wraps up his story with the follow-ing advice: "The cost of the money is a little bithigher. But I'd say definitely apply to the BDC.They' re going to ask for a business plan and soon — that's normal — but they are an excellentsecond source of funding."

As alluded to by Maenpaa, a second andintegral aspect of the BDC is that it providesmanagement services in terms of helping withthe development of business plans and strategicplans through advisory and mentoring programs.The development bank has more than 1,000qualiTied counselors spread acmss the country.BDC's reasoning is that assistance fromacknowledged experts will greatly increase thechance of a business to succeed and so, in turn,increase the BDC's chances of receiving repay-ment in full.

These services are particularly exercised forthose applying under the Youth Entrepreneurprogram. The bank's mentors and advisors par-ticipate in all aspects of business creation, fmmpmject preparation thmugh self-assessment,training in management skills and marketingstrategies, and the conipletion of a pmper busi-ness plan. Only after all that has been satisfac-torily completed will financing kick in.

But it doesn't end there. Over the next fewyears, as the business develops, BDC advisorsmay continue to participate.

"Between our diierent loan programs and

our management services," says Dusablon, "welike to provide what we call a total solutionapproach. If you' re starting a new business andyour need is $30,000, we may be looking at amicro loan or a Youth Entrepreneur loan. But ifan existing company needs $30,000 or even $1million or more, we' ve spent the last few yearsmaking sure we have the right range of products

you like gold."— Michele Baron, entrepreneur

Baron was directed to the BDC by theSudbuiy Business Development Corporation andwas well-armed with a business plan, cash flowprojections and pre-registration foils to pmveschool enrolment. However. she was forced toextensively revise her business plan and, thoughthey oH'ered an advisor to help her. she simplydidn't have the money to pay for that service.

"I'm not really sure what they wantedbecause I thought my business plan was com-plete," says Bamn, "1 had my own extensivemanagement experience and qualifications. plusI had really researched the market provincially.nationally and globally,"

By the time she inet the needs of her BDCrepresentative and actually received the loan.months had elapsed and Bamn had only 48hours prior to the beginning of school in whichto lease and prepare the school building. Butschool successfully started on time last fall andBaron is happy to report a burgeoning register ofstudents and applicants.

Conversely, Dusablon describes the processof applying for BDC money as a series ofstraightforward steps:1) prepare the pmject and develop a business

plan,2) establish the capabilities of the borrower(s)

to operate the type of business or service pro-posed,

3) decide which category of loan is most suitable,'Charities ham respecrle damain name egislries will apply.

THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 TECH ENTERPRISE Qggg

Harvard Graphics 98launched

FAIRFIELD, N.J. (NB) — One of the longestlived of PC programs, Harvard Graphics, mayhave lost market share to Microsoft applica-tions, but it's too soon to count the programout for good. Software Publishing Corp.Holdings has announced an upgrade, HarvardGraphics 98, as the opening move in a cam-paign to revive the Harvard brand name.

A study earlier this year found thatHarvard Graphics had fallen From a 27 per-cent market share in 1995 to barely three per-cent by 1997, among its traditional mainstaycorporate users. A researcher at marketwatcher Olsten Corp. at that time describedHarvard Graphics as having all but Fallen offthe radar as MS PowerPoint rocketed From18 percent to a dominant 86 percent of thecorporate desktops surveyed.

Wendy Bost, a spokesperson for SoftwarePublishing, said the Olsten report was not areliable market indicator, since it coveredfewer than 300 executives.

Newsbytes notes PowerPoint comes as apart of Microsoft Office and its presence onthe executive desktop does not necessarilymean it is used or valued there.

Mark Leininger, president and chief oper-ating officer, says the Harvard Graphics 98upgrade represents a "renewed commitment"to the venerable presentation graphics pro-

gram but does not exhaust the arrows inSoftware Publishing's quiver.

"Harvard Graphics 98 is the first of anexpected series of Ha rvard visual communica-tions software products," Leininger declared.

Harvard Graphics 98 has been optimizedfor Windows 95, 98, and NT 4.0, the firmsays, providing a uniform interface in allthree 32-bit environments, As before, theupgrade emphasizes powerful charting andgraphing capabilities with Fast importing ofspreadsheets from various versions of Excel. Ithas been made Year 2000-compliant and canaccurately handle date functions in files pro-duced by earlier versions, said the company.

Bundled with the presentation program isHarvard Montage Lite, an image gallery thatgives drag and drop access to art images, andHarvard Gallery, a collection of more than15,000 clip-art images and photos, the firmsays. The upgrade is World Wide Web-enabled, so presentations can be publishedover the Internet or corporate intranets.

I t has an estimated street price ofUS$395, and US$99 for upgrades. There isalsa a US$50 rebate available to current usersof a competing program,

Software Publishing,

rom'

http: //www.harvardgraphics.corn .

4) evaluate the borrower's commitment to thebusiness.

5) identify any counseling or mentoringrequired,

6) then you get the loan.As mentioned earlier, there may also be fur-

ther steps in that the BDC often stays involvedduring the initial stages of a new business.

Shelly Calhoun, publisher and owner ofIdeal Source Publishing. Inc. in B r i t ishColumbia publishes a database of building per-mits, business licences and credit informationgathered from municipal and court registries.Her experience with trying to fulfill the BDC'sextensive preparatory requirements betterreflects Baron's account than Dusablon's.

Calhoun first contacted the BDC after read-ing a newspaper ad touting micro loans for newbusinesses: "I applied to the BDC three timesand had nothing but trouble," Calhoun says,"The first time I appmached them, I had justgotten into business and didn't have the amountof experience they wanted. And I wasn't at mybreak-even[the point at which a business coversits costs]. If you' re not at your break-even. theydon't even want to talk to you."

Calhoun says she had no choice but to use theBDC's consultants for the preparation of all mate-rial required to pass the due diligence evaluation."It's very expensive," she sighs. "It cost me near-ly $2,500. So, if you ask for a loan of $25.000-$30.000, the consulting fees come out of that.Plus you' re charged a higher rate of interest andthey charge you a set-up fee. Let's put it this way

... the cost to get funding is horrendous."In the end, Calhoun didn't receive any assis-

tance from the BDC, even after following all ofthe instmctions and paying for the bank's advi-sory services. "fhey want you to do a review,then they ask you to alter your business plan,then they ask you to revise your marketing planthen they ask you to revise your business planagain and all these things... and then they tellyou they' ve changed their strategies and they' redeliberately making it hard for people to getloans now because they' ve been losing money.

"It took me months to get turned down the lasttime I went to them. I was extremely unhappy atthe time, but now I'm very glad I got my businessgoing without the participation of the BDC." 0

Contacting BDCIf you think the government would be a goodsource of financial assistance to help you create ormaintain a small business, a good place to beginbefore making any calls or appointments is YourGuuk to Government of Canada, Services andSupportfor Small Business, a free 112-page book-let from Industry Canada, which lists virtuallyevery federal and afliliated resource available. Itis available through a Canada Business ServiceCentre in your area or by contacting:

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.caQg~e T E C H E N T ERPRISE

Mining Company digs for Y2IZ Bug info onlineNEW YORK (NB) — When it comes to theMillennium Bug, the computer date glitchthat could cause numerous systems to crashtwo New Year's Eves hence, it seems everyoneeither has something to sdl or tell about howto fix the bug that could become a plague.

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One commercial Web site, however, is tryingto sift, or rather mine, the hype from thehopeful information concerning the Year2000 (Y2K) problem.

The Mining Co., which opened its virtualdoor in April 1997, is using its network oF

ated Internet access solutions rangingx 24h support and full redundancy.

data, o f fering a wide range ofmet for Novell users, Livingston

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special interest sites and individual, hand-picked guides to try to hit the mother lode ofinformation about what the Millennium Bugis, how to recognize and cure it, and where togo for further help.

Unlike other Internet companies who

TORONTO OTTAWALONDON • HAMILTON

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mation.

readiness.

attempt to organize Internet content withengines and indexes, Founder Scott Kurnitsaid The Mining Company's businessmodel is based on "an army of dedicatedpeople."

Each "Guide" will maintain a highly tar-geted niche site, Kurnit said, which will"constitute a new network catering to everyimaginable area of interest, presented withina consistent, structured, and coherent envi-ronment," including Millennium Bug infor-

"The unique design allows users to followGuide recommendations and travel to recom-mended sites absolutely anywhere on the Net,while maintaining strong contact with TheMining Company metasite," Kurnit said.

The Mining Co. has put together at onesite (http: //specials.miningco.corn/y2k.htm)a number of links to Y2K-related sites offer-ing free advice, links, and answers to com-monly asked questions.

The site includes Y2K 101: An OverviewOf The Problem (http: //windows.miningco.corn/library/weekly/aa022098.htm) on theWeb. If a computer has not been fixed tohandle the year 2000, when the datechanges at midnight on Dec. 31, 1999, thatcomputer's date will not change to 2000, thesite notes, but will change to "00," becausecomputers express years with just two digits.This site, Kurnit said, teaches how the prob-lem originally happened and why it willefFect everyone, even people who don't usecomputers.

The Mining Co. Stocks Guide MikeGriffis also runs a site (http: //stocks. mining-co.corn/library/weekly/aa051198.htm) to dis-cuss how the Millennium Buy may affectstock portfolios, and a site (http: //netforbe-ginners.miningco.corn/library/weekly/aa010598.hon) contains links to major computermakers' Y2K support pages and a free pro-gram to download to test a computer's Y2K

Kurnit said that small businesses, whichalso may be seriously affected by the Bug, canfind information at http: //sbinformation.miningco.corn/library/weekly/aa021998.htm, while additional information on how to pro-tect a business from Y2K related lawsuits isavailable at http: //mis.miningco.corn/library/weekly/aa022098.htm.

Information on investing in companiesoffering Y2K " solutions" is l ocated athttp://investing.miningco.corn/library/week-ly/aa040697.htm, but i f reprogrammingthose bug laden computers sounds like a jobopportunity, Kurnit said to link to http: //job-searchtech.miningco.corn/library/weekly/aa010598.htm at The Mining Co.'s site.

The site also contains links to a number ofother corporate and government Y2Kresources, he said, at http: //mis.miningco.corn/msub28.htm and http: //intranets.min-ingco.corn/msub17.htm, respectively. 0

The Mining Company http:twww.miningco.cornsales©passport.ca

THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 199& TECH ENTERPRISE gggg

Economist warns of millennial recessionBy Bill Pietrucha

WASHINGTON, D.C. (NB) — JudgmentDay is rapidly approaching for the world' scomputers, and there may not be enoughtime left to avoid a severe global recessiondue to the Millennium Bug, a DeutscheBank Securities economist warned.

"I can no longer say with any confi-dence there is enough time to avoid asevere global Y2K [Year 2000] recession,"Edward Yardeni, chief economist forDeutsche Bank Securities warned at aNational Association of Manufacturers(NAM) press conference. "The fact is,there are only 550 days, and only 377business days, until Judgment Day for ourcomputers onJan. 1, 2000."

Although Yardeni acknowledged someprogress in fixing the computer dateglitch, which could cause entire systems tocrash onJan. 1, 2000, the progress isn' tmoving "as fast as the year 2000 isapproaching."

Most of the upcoming blame, Yardenisaid, will be on the U.S. President BillC linton's administration, th e U .S .Congress, and other national govern-ments, that need to pursue a more aggres-sive policy to convert critical computersystems before the turn of the century.

"I think it is naively optimistic tobelieve the business community isn't goingto have any failures," Yardeni told thepress conference.

According to Yardeni's most recentforecast for the next two years, the proba-bility of a global recession has climbedfrom 60 percent to 70 percent, and a U.S.stock market crash of 30 percent or morecould occur some time next year.

"We need to prepare for failure,"Yardeni said."We need to have emergencyplanning, and the President's Year 2000Conversion Council simply isn't takingcharge."

And Yardeni is not alone in his gloomyoutlook. Earlier this year, Federal ReserveBoard of Governors member Edward W.Kelley Jr. told a U.S. Senate committeehearing that "the stakes are enormous."

Kelley, who testified the SenateCommerce, Science and Transportation

"I can no longer say with any confidence there is enough timeto avoid a severe global Y2K [Year 2000] recession.... The fact is,

there are only 550 days, and only 377 business days, untilJudgment Day for our computers on Jan. 1, 2000"

— Edward Yardeni Deutsche Bank Securities

Committee in late April, cautioned thatalthough the Federal Reserve, and otherpublic and private organizations are work-ing feverishly to correct the computer soft-ware problem, which might not recognize"00" as "2000," "this episode is unique."

"We have no previous experiences to

give us adequate guideposts," Kelley said,noting that some economists already aresuggesting that Y2K-related disruptions willinduce "a deep recession in the year 2000."

Kelley noted that in a recent review ofreports filed with the U.S. Securities andExchange Commission (SEC) by about 95percent of the Fortune 500 firms, thosefirms expected to spend about US$11 bil-lion dealing with the Y2K problem.

Of this total, he said, financial corpora-tions are planning expenditures of US$3.5billion, while companies in the nonfinan-cial sector have budgeted funds of aroundUS$7.5 billion.

Making allowances for al l c osts,whether explicitly stated or not, Kelley saidthat an "educated guess" of the cost of Y2Kremedial efForts in the U.S. private sectoralone "might be roughly US$50 billion."

Kelley, asking what monetary policycan do to offset any macroeconomicefFects of the Y2K problem, said "thetruthful answer is not much." 0

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Free Internet service In CalgaryColltlllne<lfir)Or fur pe $3

of their time on the Internet searching forthings. Express delivers the content to thedesktop," Basically, users .specify their inter-ests, such as weather and news, for example,and set a daily time for the system to updateitself. That means, he said, when users sitdown at their PCs in the morning, they'llhave the latest information they' ve requested,ready and waiting.

Advertisements for 3Web are already run-ning on the CFCN television station. Of note,Gonzo said a particular push is being made toattract women ages 18 to 49, partly becausethat's a major buying group that will be ofinterest to advertise'rs. Ke cited statisticsclaiming half the car sales today are towomen. Moreover, he said women influence80 percent of household purchases.

From preliminary studies, Gonzo said3Web knows it needs to provide real value toreach that female audience. "I'hey're saying:'We are really busy people. I don't have time towaste on surfing. B(lt if you clever bunnies cancome up with a system that saves me time ormakes me more productive, I'd be interested."

The service is expected to impact revenuesof ISPs doing business in Calgary. Of note,provision of I n ternet service is amongCybersurf's business activities. Indeed, Merciasaid the company expects to see the Cybersurfuser base drop by SO percent with the launchof 3Web. He said the custnlners who continueto pay will do so to avoid advertising, orbecause they' re attracted by "premium quali-ty service" including Web hosting, domainnames and lhIAI' email.

John Matthews, data portfolio manager,wholesale services, for 'I'eius AdvancedCommunications, commented: "I'ersonally, Ithink it's going to be a very interesting modelto provide services to a market that hasn' tentered the Internet yet."

Of note, 3Web could very well take av aybusiness from Telus's own I'lanet Internet ser-vice. But Matthews commented: "We' ve got alot of interest in trying out new models. Wethink this model is able to deliver localInternet advertising to a target market." Hetoo, stressed that a certain segment of lhemarket wil! pay for their Internet service, justto avoid the advertising.

Regarding 3Web's strategy, Michetti com-mented: "It is definitely the shape of things tocome. Personally, I feel with inexpensive orfree Internet access and Web-friendly desktopsoftware like Microsoft Office 2000, it will beonly a year from now where we will turn ourPC on, and automatically be on the WorldWide Web. In fact, it will be assumed we areon the Web when hit the 'On' switch."

Calgarians who are interested in subscrib-ing to 3Web need to pick up a CD-ROM ordiskette to get onto the service.'I'he CD-ROMoption will let users load the software in a fewminutes, while the diskette will allow for aconnection back to 3Web's server, from whichthe software can be downloaded.

Minimum system requirements are a486DX computer with 8 MB l(AM, but aPentium with 16 MB RAM is recommended.

3Web representatives say they plan toexpand the service to Edmonton, Vancouver,Toronto and other Canadian cities. And whenwill that happen? "Just as quick as I can," said

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Trident 4M AGF video co% wnh MFEG Fulnou l ouonaum 6.4GB Ultra-DMA IDE Hard Drwe 16x High Pedonnanm IDE cDRQM DriveAT) ErrpenOplay 96 AQp SM Graphic lw MPSG CompaQ Enhanced Business Pro Audio

Wln 9$104 Keyb,s~,MS Compatible Mouse Viowsonlc E771 17" 1280 X1024 DK)ital Pnp Monnor 3.2GB Smart Enhanced IDE Hard Drive

0 tionat I[~md: (whh System purd ase onl ) Tosh)ho IH)tech) DVT)-2 IDE CDROM her Audio Cable S3 Trio 64V2/GX 2M SGRAM Colour Graphic CardPenamnlc24X I Toshlba DV02 ROM...$70/$210 12DW Pc St roo A pl)fled Sp Shorn With Ac Inp~ ACer 56C15- 28 Nl 1280X1024 Dighal Pop Monitor

creative sB16 lsB AwE64 .............. $39 l $66 Creative Sound Bluster AWE64 PnP Sound Card COmPaq MetellrPent 56K internal FSSt FSX/Data MOdemAwr )SA l PCI 56K V90 Voice Modem............$$5 Acer 56K V90 internal Voice/Fax/Data Fast Modem Compaq Enhanced Keyboard. SDW PC Stereo Spaeakers15" l 17" SVGA Monitor................... $230 I $390 Log)tech PSI2 lntelllmouso, Desktop Microphone Logitech High Quality 3-Button Intelligence PSl2 MouseBOW/1201N pC Sp ker system---- $16/$25 Key( nic PS2 Wings HIPh Quality KeyboarduNngh oem Cp whh Manual .................$13$ Med Tower Case with 235W ATX PS Compaq Mini-Tower Case with 200W Power Supply

All Prices Are Boded on Ceslf! ~

32M 166-Fun SP)MM, Panooonic 1 44 Floppy Drive $4M 166-Pin 10 ns SD)MM Fast Memory4.3GI) Fast uttra DMA lDE Hard Olive, 330AMfo Ponosonlc 1.44 Hiph Density FloPPY Drive

IMcrosoft Windows 0$ with CD snd Manual Compaq 3-Year Limited Warranty lw First Year On-SiteCompaq Toll Free 7 x 24 Hardware Technical Support

Microsoft Windows 95, Diagnostics for Windows

Datech Quality Custom Made Servers-Disk Array Server Systems-File Server. Application Server, Imaging Server-Communication Server Systems

Fax Server. Email Server, Remote AccessInternet Server, Exchange 8 GroupWise ServersModem Pool, Internet and Fax Sharing

Please caII for Compaq high quality products

Please cal exs 203 or 104For network quotations, on-site network evalutionService Contract for PC and Network SystemsFor Dmtech'3 valued customers techaaicet saa5)pordDatech PC System ext. 107Compaq / Networking ext. 101

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: Prices are Subject to Change without Notice ple as call for latest priced'ralore by Credit Card Payment!

' Business Systems, Heturork Solutions 4 Consulting. On-Site Service, Computer Upgrades (5 Repairs. Government 4 CorpYear 2000 (Y2K) Solutionsorate Purchase Orders Ilrielcome "'

AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca

om a ocusesont e nternetNEW YORK — At a splashy product launch inNew York City's financial district on June 9,Compaq Computer Corp. unveiled its latestline of Presario home PCs, intended to reachthe consumer market in time for the "back toschool" season.

Among the main i n novations were

enhanced Internet connectivity built into the variety of Internet-related software, includingPresarios' hardware, sub-VS$1,000 flat paneldisplays, a new line of Compaq-branded colorprinters, and a wide range of lowest, high-speed processor chips.

The U.S. versions of Compaq's newPresario computers come pre-loaded with a

the latest version of M icrosoft InternetExplorer and signup software for online ser-vices such as Yahoo! and America Online. TheFasy Access Internet keyboards of the desktopPresario models are fitted with one-touch but-tons that automatically connect the user to

tion or on-screen

the Internet withoutany manual selec-

launching o fsoftware. The

n ect buttons . : =5~ -' ;i ' ; - -

instant-'con-

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Under-the-table keyboard drawer, $19Under-Ihe-table lARGE keyboard drawer, $23Packard BEtL 10lkey p/s2 kb with AT adaptar, $16!Acer Accufeel 104 key AT keyboard, $18IBM mechanicai pro-click 101, ps/2 or AT, $22Fujitsu Pro Click 104 key AT keyboard, $693buffan, ms compatible serial mouse, reliable, $6Ergonomic 2 button sariai mouse, MS clone, $9PS/2 style mouse. 2 buttons, - $10togiiech serial mouse, 3 buttons. $22

IDE or SCSI hard drive mobile rack, reliable, $24IDE hard drive mobile rack, with FAN, reliable, $2SExternal 5.25 single unit SCSI case,40w, csa, $75External 5.25 IDE to parallel case. 40w, csa, $99standard 200W CSA power supply, $22AT style 200W CSA power supply, clearance. $1lhhini Tower, 4 bays, 220w, csa, $29Mini Desktop, 4 bays, 220w, csa, $29Mid Tower, 7 bays, 888 lED, 230w, csa, $34SuperMID Tower, 7 bays, 230w, csa, Ir. door, $69Full Tower, Bbays, 250w, led, csa, $79STURDY A'IX mid-tower, AlX 250W p/s, $93ATX SvperMID Tower, ATX 250W p/s, $108Server Tower, 300, 10bays, doors, wheels, $199200W/400W UPS, w'. surge protecl, $139/$188

Printer card, Iptl / Ipt2 switchabie. $9Printer card, Ipil / Ipt2 / IPI3 switchable, $332-paris Printer card, Iptl/Ipt2/Ipt3 swltchable, Q916550 single serial card, $18Super I/O as above, with 2xl6550 UARTS, $22Iiar high speed external devices; modems etc..iAdapiec 1520 ISA SCSI card, $94Adoptee 2940 PCISCSlcard. $235

1.44M 3.S HD Rappy, Samsung /Fujiisu $25/$2724x IDE Cdrom, US Drive/Panasanic $69/$7924x Pahasahic SCSI Cdfam, $148EXTERNAL 8x cdrom, parallelpari hookup, $148(with BONUS Grollier 1997 CD encyclopedia)IDE 2IP drive, internal, w. cariridge, $133IDE L5120 drive, internal, w. cariridge, $144100hhB 2IP /120MB t5120 cartridge, $1 7 /$20HP surestar 7200I 6/2/2 rewriteable, w. s/w, $599Samsung EIDE 4.3GB HDD, $199

Intel TX Pentium board, 512k ppl, $1101XPROII Pentium board, w. 16bit sound, video, $11016MB simm RANI 72p EDO/ Fast Page $25/$304MB simm RANI 72p, $8Current CPU and MEMORY prices. . $CAL I.

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GVC 33.6k internal PlugNPlay faxmadem, $44Acer 33,6k upg. int. voice faxmadem, v.34, $66Acer 56k internal voice faxmadem, v.90, $95Supra 56k internal PCI faxmodem, v.90, $85

Monitor heavy duty STAND, flexible, $44Reiisys 14 digital, NI averscan, svga, .28dp, $1&8Relisys 15" digital, Rat screen, svga, .28dpi, $233Relisys 17 digital, flat screen, svga, .28dpi, $444

CANON BI-250 color inkjel, w. bi-di cable, $220

EXTRA laaaoaang IDE cables, 3 connectors, $7Floppy 5.25 mount kit for 3.5' fd drives, QHard drive 5.25" mount kit for 3.5' hd drives, QHard drive 3.5 mount kit for 2.5 hard drives, $12internal SCSI cable w. 2/4/6 connectors, $5/8/llInternal SCSI-3. 68pin cable, 4 conn., Q7KSI cable, ext., ceniranics, 1.5'/3'/6', $ 12/l9/29SCSI cable, exto centronics to scsi/2. 5; Q9Scsi centronics terminator, external, $96'/10'/25' Printer cable, $4/7/17Keyboard Ps2/AT, adaptors, $4Keyboard 6'/10'extension cable, (mm, mll $5/7Mouse pad, assorted colours, $1.77mouse adaptors, PS/2 to serial, $5Power bar, surge protect AND breaker, $7'P rinter cable, heavy duty bidirectional, 6' $ 1 0Serial cable 6'/15'/20'/50' shielded, $7/13/l6/33VGA 6'/10' extension cable, Imm. m(I, $6/8RING-ID+ BOX $49SPUTS your one phone line up to 3 locafionseach locagan will have a diNerent phone numberperfect for smail oflice. Bell ring-id service required

Network Starter Kit for 2 PC's, Includes all thehardware needed far complete setup, $598/16/24 Part 108aseT HUB, error free, $84/188/22916bit Ethernet, ne2000, bnc / rl-45. $27PCI Ethernet NIC, ne2000, bnc / rj45, $27PCI Ethernet NIC, 100Mb/s, rj-45, $68(Our quality NICs are Novell tested and approved!)Terminators, Ts, BNC and RI-45 couplers, $3BNC ends. twist on or crimp, - $2Coax rg58 cbi w.ends, 10'/25'/50'/100; $7/10/19/35UTP ij45cabla w. ends 10'/25'/50'/100; 7/$10/19/35UTP crossover cable 3'/IO; $740COAX netwark cable IRG58 or RG62) $0 .35 /fi.

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MUSTEK24bit, flatbed, 8.5 xIT; parallel pari, $119

PCI ATI 3D Mach64, 2mb„RAGEII. $65PCI ATI 3D Mach64, 4mb, RAGEII, $85PCI 53 virge 3D, 4mb, svga accelerator, $66

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IOAF SONCT4NI813;:5"-5SIS,4QNmlesiemamf sz~'s',- les41815'IlfvNs'=sling ' 5lBNNgl INN SSON.'74WNN ~ +5jPCI:SS+8Nisit1$/NNIEMii4ii,~ar t

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50pc 1.44m hd disks, new, needs quickformat,$8Box of 500 1.44mhd disks, new, as above, $59Box of 5000 1.44hh new virgin 65'L clip disks, $599Box of 501.44m dtsks, formatted, w. labels, $15Box 500 virgin disks, 3.5 HD, nonformaiied, $6950 loppy disks labels, white, $1.50CDR disc, std 74min, 650MB, $2.2CHESSMASTER 5000 on CD, great chess game,$9LOTUS Smartsuite 97 on CD, w. manual. $22

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4 button DELUXE gamepad, w. extra bu8ons, $12Stereo boom MIC, with stand / without stand $2.5/7Stereo Headset/Mic combo unit, handsfree, $1616bit Stereo sound card, SB compatible, $1 8Saundbiaster 16, Creative Labs, $49Saundblaster 64, wavetable, $95PCI Ensaniq wavetable sound card, $44Stereo mini shielded speakers, no amplifier, $8Mi. 80W ampIIIied speakers. shielded, $16120WATT amplified speakers, shielded, $29240WATT HCI 2-way speakers, GREAT sound, $39

- ~ ( 5 j

years.

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IAPUNK/directcable/transfer 10' Parallel cable,$7A BCD printer/serial switchbmc shielded. $ 1 8ABCD HQ video/ kb switchtox, shielded, $22ABCD HQ video/kb/ms swiichbox, shid, $33AKD HO vid/ kb/ ms swiichbax. far ps/2, $44Cpu cooler, 486/Peniium/ballbearing, $ 6 / 6/7Dual IDE ar FDD cable, internal, $4 ea.

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' , 8.41iyei188888,~yNi I I8i@iegiiWihf88We do repairs, upgrades,drop by or fax ua a quotaFAX NO, 416-292-7711. top jul7.1998

Member of the Setter Susiriess Beureau

ci i m~~~$ 4."m®f'-.- ~i~::-:+'- - -.~o c a t e ~ a g g @.„' '~®~n~

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users to cer-tain Internet locations orprograms by default, but can be repro-grammed by users.

Other technologies available on the newPresarios include Aureal A3D Interactive 360-degree Positional Sound, and 64-bit PCI hard-ware accelerated 3D graphics.

In order to keep the prices of entry-levelmodels of Presario systems low (as little asUS$899), some are based on AMD processors.Higher-end desktop and notebook use IntelPentium II chips. Compaq announced thefirst computers in the industry to.take advan-tage of the ATI-led DFP (digital flat-panel)standard, which enables much cheaper, sim-pler to use flat panels to be built to an all-dig-ital video format. A new 14-inch flat panel dis-play (equivalent in viewable area to a 15-inchCRT monitor) using the DFP technology costsas little as US$949. Though far more expen-sive than a similar-sized CRT monitor, it's abig drop. in price from its flat-panel peers.Compaq representatives expect a 15-inch flatpanel (nearly the viewable size of a 17-inchCRT monitor) to be under US$1,000 some-time in 1999.

Compaq also re-entered the printer marketfor the first time since 1993 (when it droppedits house brand of printers) with a new line ofcolor inkjets based on Lexmark technology. InCanada, the CompaqIJ200, a single-headthermal inkjet with 600x600 dot per inch res-olution is offered, bundled with Sierra PrintArtist Classic 3.0 and Sierra Print Artist CraftFactory software.

Compaq is also rolling out a "build-to-order" program to make customized versionsof certain Presario models available from up to4,000 U.S. retail outlets by the end of the year.There was no confirmed word on the exten-sion of this program to Canada. Compaq rep-resentatives claimed that they hoped to even-tually see 20 to 30 percent of Presarios beingbuilt under the new system. The build-to-order initiative appears to be an attempt tocompete with direct sale PC vendors Gatewayand Dell. Dell, in particular, is growing at afaster rate than Compaq, and at its currentrate could surpass Compaq's PC sales in a few

A week after the consumer Presariolaunch, Compaq also announced its latest"high-value" notebook family, the Armada1700 series. Starting at $4,749 for a 233 MHz

Continaerf on page 61

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«Genuine INTEL 440BX PENTIUM II Main Board«100Mhz Bus, 512k Cache, AGP, Virus Protection« 128MB 100Mhz SDRAM, 'l.44k Panasonic Floppy«Adaptec Ultla2 Wide SCSI-3 80MB/sec Controller«9.1GB Seagate Barracuda Ultra2/Wide SCSI4«7ms 7200 RPM 1MB Cache 80MB/sec.«Mid-Tower ATX Case 250Watt Power Supply«Dynamic Pictures Oxygen 3D 102 8MB«OpenGL, 24-bit Z-bulfer, Gouraud Shading«19" Sony 400PS 0.25mm dot pitch Color Monitor«1600X1280 at 75Hz Low Radiation PnP TCO«Yamaha PCI 3D Stereo Full Duplex Sound• Altec Lansing ACS90 Powered Stereo Speakers«Plextor Ultra 32X SCSI CD-ROM 4,800 Kb/sec«104K Keytronic Keyboard & Logitech Mouse«Windows NT 4.0 Workstation Preinstalled

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«Genuine INTEL 440BX PENTIUM II Main Board«Ultra-DMA 33MB/sec E-IDE PCI Controller«9.1GB Seagate Medalist Pro U-ATA Hard Drive«9.5ms 7,200 RPM 512k Cache 33MB/sec«Mid-Tower ATX Case 250Watt Power Supply« 128MB 100Mhz SDRAM, 1.44k Panasonic Floppy«ELSA GLORIA SYNERGY 8MB AGP OpenGL• Permedia II chipset, PC2TV, S-Video In / Out«19" Viewsonic Pro 790PS .25mm 1600X1280«PnP N.l. SVGA TCO MRP-il LowRad Monitor«Yamaha PCI 3D Stereo Full Duplex Sound«Altec Lansing ACS90 Powered Stereo Speakers«Panasonic 32X E-IDE CD-ROM 4,800 Kb/sec«104K Keytronic Keyboard & Logitech Mouse«USRobotics 56.6k X2 v.90 Fax/Modem/Voice«Windows-95 OSR2.1 Installed 8 Configured

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SEO ClDIAMOND FireGL 1000 Pro 8MB PCI/AGP 3D $259Newl MATROX MILLENNIUM G200 8MB AGP $CANewl MATROX MYSTIQUE G200 8MB AGP $CALMATROX RAINBOW RUNNER FOR MIL-2 $25Intel REAL 3D Stargghter AGP 8MB i740 OEM $14Intel REAL 3D Starfighter AGP 8MB i740 RET $199Creative Labs 3D BLASTER VooDoo2 6MB $27Creative Labs 3D BLASTER Vooooo2 12MB $37

SEAGATE Medalist Pro 9.1GB IDE 7200 RPM 9ms $509SEAGATE Medalist Pro 6.5GB IDE 7200 RPMams $349SEAGATE Medalist Pro 4.5GB IDE 7200 RPM Sms $309

SEAGATE Barracuda 1SGB UitraWide SCSIsms $1,850SEAGATE Cheetah 9GB Ultraz/Wide SCSI?.sms $1,250SEAGATE Cheetah 4.568 UitraWide SCSI 7.5ms $850SEAGATE Barracuda 9.1 Ultraz SCSI 7ms 7200R $1,025SEAGATE Barracuda 4.5 UitraWide SCSI sms $719SEAOATE Hawk-XL 4.5 U/W SCSI sms 7200RPM $475

QUANTUM Viking li 4.5GB Uitraz/W SCSI 7200R $609QUANTUM Atlas IU 9.1GB U itra2/W SCSI 7200R $1,150

AVATAR SHARK 2MMB External Parallel Driv $295PANASONIC LS-120 FLOPPY DRIVE 12QMB/L44K $110LS120 ISEDIA DISK $20 I IOMEGA JAZ 168 DISK $120SMART VidcoRaid 18GB High Speed Disk Array $1,350SMART VideoRaid 1768 High Speed Disk Array $1,250

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Rocken'98 PCI Sound with Vortex A3D Sound $75SOUND BLASTER AWED GOLD/Value $195/$85Newl YAMAHA WaveForce 192 XG PCI 3D $149ALTEC LANSING ACS4$ with Subwoofer $190ALTEC lANSING ACSXS with Subwoofer $119Cambridge MicroWorks with Subwoofer $349Cambridge SoundWorks with Subwoofer $195

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EPSON STYLUS COLOR-3000 17x22 $2,395EPSON STYLUS COLOR-1520 17x22 $1,050Newt EPSON STYLUS COLOR Photo EX $650Newl EPSON STYLUS COLOR Photo 700 $370EPSON STYLUS COLOR-800 1400dpi $279EPSON STYLUS COLOR%00 720dpi $229AGFA SnapScan 300X600 dpi SCSI 30bit $239AGFA SnapScan 600X1200 dpi SCSI 30bit $495MICROTEK Scanner X600 600X1200 PRL $275Olympus Digital Camera D-500L 1024x768 $1,025Olympus Digital Camera D440L 1024x768 $995Kodak Digital Camera DC210 1184X768 $950WAYCOM I AIPTEK TABLETS AND PEN $CALL

USRobotics Courier 56k X2 vEverything INT. $319USRobotics Courier 56k X2 v.Everything EXT. f369Newi USRobotics 56K Fax/Modem/Voice EXT. $375USR»b»tice Sportster 56K FaxlMDMN»ics INT. $129USRob»ties Sportster 56K Fax/MDM/V»ice EXT. $279DIAMOND SupraMAX 56.6k V90 PCI MODEM $89DIAMOND superSonic/SupraExpress ShotGun $299

Newll! Aecei Graphics GMX 2SSO 96MB AGP $4,095AecelECLIPSE wlt5Me 3DRAM+16Me CDRAM 83,095AeeeiECLIPSE w/15MB 3DitAM+4ISB CDRAIII $2,895AcceISTAR PRO SIX SMB VRAM+16MB ORASI $1,595Diamond Firsel 4000 3DPro/zmp 15MB+1SMe $3,595Dynamic Pictures OXYGEN 402 32MB SDRAM $2,995Dynamic Pictures OXYGEN 202 16MB SDRAM $1,595Dynamic Pictures OXYGEN 102 3D Shlle SDRAM $599ELSA Gloria-XXL GMX-1 eee AGP 16+ 24M MB $2,995ELSA Gloria-XL Glint MX PCI 16 VRAM 24 EDO $2,495ELBA Gloria-UISX Glint MX PCI 8 VRAM 1e EDO $1,395ELSA Gloria Synergy BMB PCI/AGP Permedia-2 $395ELSA Gloria Synergy 4MB lscl/AGP Perm»die-2 $325SYMMETRIC eiyder MP40 ZXGLINT TX 40Me $2,895SYMINETRIC Giyder MX1S GLINT 500MX 16MB $1,895SYMMETRIC Glyder SSax-2 64blt 8MB SDRAbl $350REAL3D STARFIGHTER allis AGP Video I/O, DVD $450REAL3D STARFIGHTER 8+16MB Video I/O, DVD $595

A»tax studiocard A/V Pro Multlwhannel Audio $1,850Turtle Beach Pinaoie Project Studio MIDI/Digital $795Turtle Beach Multi Sound Pinacie with Oigital I/O $725Turtle Beach Multi Sound Fiji with Digital I/O Kit 8525Turtle Beach Daytona PCI P»P WAV Sound Geist $129Tultis Beach Maiibu 4Me 64-Voice Sound Card $150Turtle Beach Montego A3D PCI 18bit Sound Card $149

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ISEWI DPS Peraeptlon RT Real TIIne Dual Stream NLE SS,SS5DPS Perception Video Recorder Ieya-25CO PCI Digital Sz,rasDPS Percepaon Live Video Capture Dsuahter Card ST,TSSDPS SPARK Plus Didilal Video Flee-WIIe Caplure Board SSSC

MIRO Video DCso PRO VIdeo Edltlna Kit wloomponent S2,SSSMIRO Video DCSC Plus Digital PRO Video Editing Kit S1 a250MIRO Video DVSCC Digital Video Capture Fire-WIIe Klt SSSCNewill T»Ieedsian BIavado DV Fire-Wire Digital Video SCALLTtuevlslon Targe 1000 wlel Full Adobe Pnlmlere Az SS,250Troevision Targe 10SC Pro Component Video l/O Ss,essIsewlll T»Ivlslon Targe 200C RTX wl Break Out Box S14,995

• s • • • s •

• s•

M EMO R Y

64MB 100MHZ SDRAM $129128MB 100MHZ SDRAM $259

32MB SDRAM 10ns w/eprom $49e4MB SDRAM 10»s wleprom 8109128MB SDRAM 10ns w/ spr»m $199CPUINTEL PENTIUM-II 400Mhz $1,065INTEL PENTIUM4I 350Mhz $775INTEL PENTIUM-il 333Mhz $595INTEL PENTIUM-II 300Mhz $450INTEL PENTIUM-II 266Mhz $299INTEL PENTIUM-II 233Mhz $259INTEL CELERON 266Mhz $175INTEL CELERON 300Mhz $275

AMD K6-2 300Mhz with MMX $295AMD K6-2 266Mhz with MMX $225

CREATIVE Encore 2 DVD Retail INT. Kit $309PANASONIC 32X E-IDE CDAOM 4.8MB INT. $85PANASONIC 4X I 8X E-IDE CDR WRITER $450PIONEER 32X SCSI CD-ROM 4.8MB INT, $150PIONEER DVD-RECORDER SCSI INT. $24,500PLEXTOR CD-R WRITER 4X/12X SCSI INT.'$659PLEXTOR ULTRA 32X CD-ROM SCSI INT. $275YAMAHA CDR-W 4260 SCSI 4x/6x/2x INT. $649

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Iridium's 66 satellites tokeep mobile phone usersconnected — for a price

By Geef Wheelwright

o you feel a little bit naked without amobile telephone? Do you go on longwalks in the country, find yourself out

of dial tone range, and feel haunted by the feel-ing that someone is trying to get hold of you?

It may well be time for some long overduetherapy to quell the separation anxiety soobviously stirring disquiet in your soul. Onthe other hand, you may be a candidate for anew type of mobile phone and pager servicefrom a company called Iridium LLC.

Iridium is an international consortium of

major telecommunications and industrialcompanies funding the development andimplementation of an ambitious satellite-based global communications system.Designed and built by Motorola's SatelliteCommunications Group based in Chandler,Ariz., the 66 satellites in the Iridium constella-tion are the key to allowing you to turn yourquiet walk in the forest into a gab-fest withfriends halfway around the world.

According to Maurice Rompre, presidentof Iridium Canada Communications, .thecompany hopes to have 100,000 subscriberssigned up as either Iridium mobile satellite

phone or pager users by the year 2004. Thecompany will start serving subscribers Sept.23. Rompre suggests that anyone who wantsto have access to a mobile phone anywhere onthe planet — at any time of day — is a good can-didate for subscribing to the Iridium service.

Oh, and they' ll need a pretty good bankbalance as well. Calls made via Iridium's satel-lites will be priced in the "dollars per minute"category, depending on where you are callingand what time of day it is. And that's notcounting monthly subscription fees and thecost of the phone itself.

But Rompre says for most prospective cus-

tomers, price is not an issue. "We are sellingconnectivity. This is it, pure and simple," heexplains. "It is basic dial tone on a worldwidebasis. For those who need it, it will be avail-able. For the customers we have met, price isnot an issue."

But just who those potential customers?Rompre admits they will probably be a tinyminority of existing mobile phone users,although he hopes to win a lot of marketshare from those few hearty pioneers whohave already paid a premium price for a bulki-er satellite phone.

"Worldwide, we are targeting about one to

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I.S per cent of cellular/PCS/GSM [the threemajor mobile phone standards) users," hesays."In Canada, it could go as high as twopercent because of our dimensions and geog-raphy. We are also targeting business travelers,the forestry industry, mining and fishing sec-tors. In the satellite phone market, we thinkthat there will be three competitors and wehope to have 60 percent of that market ini-tially and then retain 40 percent as it grows."

Yes, but why? Why would people want tospend even more money so that even more peo-ple could bother them in those few quiet anduninterrupted moments they have in their lives?Could it be that they just want to be seen to beimportant enough to need a phone that can beused from the Amazon to the Arctic Circle?

"Some could consider it a status symbol,"admits Rompre. "I remember when carphones first came out there were people whomade a fortune just selling cellular antennaswithout the phone. I am after the market ofpeople who will generate calls, people whowill spend $3,000 per month."

He says that while this may be a steepprice for most users, it may simply be part ofthe cost of doing business for someone like alegal advisor working on a delicate high-stakes case or even a huge contract. "Whilewe will respectfully serve the customer whouses it to make one call per week, this is notreally the market," he says.

A more accessible service for most businessusers will be the global paging service. Itallows you to use a slightly larger than averagepager to receive alphanumeric paging mes-sages anywhere in the world. This service willcost about $17S per month, including theprice of the pager and an unlimited number ofpager messages per month. If you absolutely

— Maurice Rornpre, Irirfiun/ (.anada

have to give people a way to reach you — evenif only to send you a text message — then$2,100 per year may be a more justifiable cost.

GettingthereFor the majority of us who will never get any-where near the need (or the budget) for anIridium pager or mobile phone, the mostinteresting aspect of this story is l>ow theIridium network was created and what itmeans for the future of mobile wirelesstelecommunications — for Iridium will not bethe last multiple satellite wireless communica-tion network to be established.

Plans for another such network from acompany called Teledesic (which is backedby Microsoft co-founder Bill Gates and hiswireless communications billionaire palCraig McCaw) are already well-advanced,although that network is aimed more 8t cre-ating high-speed wireless Internet accessrather than another mobile telephony solution.

So what goes into creating such a network?Contirnred an page 62

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By Geof Wheelwright

n the future, your car may spend as muchtime on the internet as you do. Prototype"network car" designs currently making

the rounds of major automotive shows arestarting to be taken seriously by the world' sbiggest automobile manufacturers. These pro-totypes include everything from global posi-tioning systems (GPS) for navigation, on-board satellite receiving dishes for Internetand high-definition television access, as wellas voice-command capabilities to control allthese goodies.

At the recent SAE International Congressand Exposition in Detroit, leading lights ofthe computer industry seemed to be as inter-ested in the "real world" highways of theplanet as they are in the "information super-

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highway." A joint developmenteffort by Delphi AutomotiveSystems, IBM, Sun Microsystemsand Netscape, for example,resulted in something call theNetwork Vehicle:

The Network Vehicle, whichwas first shown at the 1997 Fall

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What really gives this effort credibilityamongst auto makers is the participation ofDelphi Automotive Systems, which alreadysupplies electronics to a huge number of them(largely through its Delphi Delco ElectronicsSystems group). The customer list includesAudi, Chrysler, -Daewoo, Fiat, Ford, GeneralMotors, Harley-Davidson, Honda, Hyundai,Hummer, lsuzu, Mercedes Benz, Mitsubishi,Renault, Rover, SEAT, Skoda, Suzuki, Toyota,and Vo! kswagen.

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According to Dave Wohleen, general direc-tor o f e n g ineering fo r D e lph i D e lcoElectronics Systems, there is potentially broaddemand for this kind of car. "A networkedvehicle will have tremendous appeal to driversand passengers, offering a vast array of newfeatures and functions," he says. "Much of thetechnology to do this, including our head-updisplays, steering wheel-mounted controls,and man-machine interface in the passengercompartment, exists today. Working with

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embedded in the roof of the vehicle. The

vehicle manufacturers, these technologiescould be integrated into all types of vehicles."

The concept vehicle receives direct broadcastreception from Hughes DirecTV and DirecPCsatellites by use of an innovative flat antenna

Network Vehicle development team promisesthat this will provide driver and passengers witheverything from route and travel information tomovies and real-time stock quotes.

It also suggests that existing services thatcould be integrated in the future include theftdeterrent technologies and the ability to con-tact emergency services. In addition, GPS tech-nologies can provide the vehicle's exact loca-tron. Additional future features include dictat-ing and electronic distribution of email orfaxed memos, setting work schedules via an in-car connection with handheld computers suchas the IBM WorkPad version of the 3Com/USRobotics Palm Pilot, listening to and dictatinga response to faxes, and viewing videos.

Delphi Delco Electronics Systems has notlimited its partnerships in this area to IBM andfriends. At the SAE trade show in Detroit, thecompany worked with Saab and Microsoft tocreate something called t h e P ersonalProductivity Vehicle.

It's a custom version of the 1999 Saab andincludes a huge number of entertainment and

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computer functions based on Microsoft'sWindows CE Z.o-based Auto PC platform.Developed al Delphi Delco Electronics System'sh(eccl AB subsidiary in Goteburg, Sweden, thePersonal I'roductivity Vehicle combinesMicrosoft's Auto PC software platform withintegrated AM/I:M receivers, CD-ROM, IrDA(infrared connection), serial port interface, /mi-versai serial bus (USB), COMPACTFI.ASHexpansion slot, and a 256x64 display.

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The companies say that all these extrasprovide steering wheel controls, interactivespeech technology lo respond to driver com-mands, and speech synthesis lo communicatetext information that allows drivers lo "keeptheir hands on the wheel and eyes on theroad." As with the Network Vehicle, speechrecognition can be used to allow the driver tosend email, obtain turn-by-turn CPS-basednavigation lo a specific destination, ask fortraffic and weather conditions, locate arestaurant or hotel, or change the musicalselection on the stereo.

There's no word yei on when these new"online" cars will hii the road — or the infor-mation superhighway — bul il is certain thatyou' ll start seeing al least some of these fea-tures on the "options list" at your local cardealer's lot sometime soon. J

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According to Christian Chabbal, note-book product manager for Compaq Canada,"With technology progressing al such as rapidpace, it is important lo look across all marketsegments when il comes lo product design. Asa leading notebook manufacturer, we contin-Ue lo sel industry trends, offering a wideselection of quality portable computers to allcuslonters, providing the latest technologyand Useful innovations while setting aggres-sive price points that meet the needs of everymarket segment."

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.caWIIEl.ESS TECHNOLOGIES

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Well, in the case of Iridium it means launch-ing a whole ton of satellites quickly and suc-cessfully — a task that was completedin Maywith a D e l ta I I ro cket l aunch f romVandenberg Air Force Base in the UnitedStates. It was the 15th successful launch in 12months for Iridium, markingwhat the com-pany says was the quickest deployment of thelargest number of satellites in history.

And it involved launching satellites inalmost every manner possible, includingIridium satellite launches using the BoeingDelta boosters in the U.S., Russian Protonrockets launched f rom t h e B a i l onurCosmodrome in Kazakhstan, and ChineseLong March 2C/SD rockets launched from theTaiyuan Satellite Launch Centre in China.

Rompre says the companyexpects each ofthese satellites to operate for seven to eightyears. Enough fuel has been put on board toallow maneuvers and course corrections forthat length of time.

He adds, however, that the speed of devel-opment in both the hardware and softwareunderlying modern satellites means thatIridium is already planning the launches of"second generation" satellites. The pace ofsatellite development by that time is expectedto be so rapid that the second generationsatellites will only serve for five years beforethey are replaced by a third generation.

True filobai accessIn June, Iridium announced it had reached 209distribution agreements with regional wirelessservice providers and roamfng partners. Thecompany says these partnership agreements

make Iridium. satellite phone service availableto more than 72 million wireless subscribers,covering 3.4 billion people around the world,or 60 percent of the world population.

Iridium has signed agreements with someof the largest telecommunications and pagingcompanies in the world, including ATILTWireless (U.S.), Telecom Italia (Italy), DDIJapan), Miniphone (Argentina), Cellnet(U.K.), Orange (U.K.) and PageNet (U.S.). Inaddition to providing the traditional wirelessservices, these companies will act as Iridiumdistributors, effectively extending their cus-tomers' wireless service territory beyond localcoverage to encompass the entire planet.

"Each new partner brings us one step clos-er to delivering the first and only global wire-less telecommunications network to customersworldwide," boasts Edward F. Staiano, Iridium'svice-chairman and chief executive officer. "Theaggressive leadership in the 15 Iridium gatewayoperating companies will soon permit Iridiumproducts and services to be distributed in mar-kets throughout the world."

Iridium is also boasts that it is the onlysatellite telephone company with a networkdesigned to offer service throughout theworld's 239 countries on al l continents.Staiano says subscribers will remain connect-ed by using mobile handheld telephones withboth satellite and cellular capability, allowinguse of the Iridium satellite network whenlocal wireless services are unavailable.

Some 15 Iridium gateway operating com-panies (of which Iridium Canada is one) areresponsible for establishing and managingrelationships with service providers and roam-ing partners throughout their service territo-ries, Iridium gateway operating companiesalso act as regional distributors of Iridium. 3

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By Ceof Wheelwright

Wi-Lan's tu reins rea s ectrum

Some things in life just make plain goodsense together: apple pie and ice cream,steak and potatoes — or how about wire-

One company that is enjoying real com-mercial success in bringing datacommunica-tions and wireless technologies together isCalgary-based Wi-Lan Inc. Its goal is to use"spread spectrum" technology to enable awhole range of wireless data communicationsapplications including high-speed wireless

The beau-ty of spreads pectrum i sthat it allows aradio s ignalc onta in i n gdata to bespread over af requencyrange greaterthan the mini-mum band-

Wi-Lsn CEO Or. Mstim Zsgbloul ~idth used forradio-based

data transfer applications. This minimizesinterference that may exist at any specific fre-quency and increases the level of security ofthe data transmission (because the data is nottied to transmission at any single frequency).The company also claims staggering potentialdata transfer speeds of up to 20 Mbits per sec-ond in some applications, making it far fasterthan any land line-based Internet connectioncurrently available.

Wi-Lan was founded in 1991 by formerAlberta Government Telephones (AGT, nowknown as Telus) Ltd. researcher Dr. HatimZaghloul and University of Calgary associateprofessor Dr. Michel Fattouche.

So far, the company's technology hasmoved it into an intriguing number of areas,starting in 1995 with the release of its HopperDS wireless modem. The Hopper allowed cus-tomers such as Saskatchewan-based oil andgas producer, Wascana Energy, to remotelymonitor oil well sites in distant locations.

Wi-Lan has used similar technology to

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provide wireless "Ethernet bridges" to connectnetworks without spending a lot of money oncabling infrastructure. This solution was usedby the Medicine Hat school district in south-eastern Alberta to create a wireless wide areanetwork (WAN) that could be used to connectits 15 schools, a library, several administrativebuildings and 1,500 computers — and givethem all access to the Internet.

And in June of this year, the companyannounced that it had signed a contract withTele2 U.K. Ltd. (a subsidiary of the multina-tional Millicom International Cellular S.A.) tosupply a "wireless local loop" system for anational wireless data network in the UnitedKingdom. The goal will be to offer high speedInternet access and intranet services to small-and medium-sized businesses and telecom-muting employees, starting in the well-heeledThames Valley area outside London.

The companies have promised that theservice will offer connection speeds at up to 2Mbits per second (about 15 times faster thanis currently possible over the ISDN high-speedland lines available from British Telecom) andwill become available in limited areas startingnext year, with the capacity to reach 60 per-cent of the United Kingdom by 2003.

According to Zaghloul, who is currentlypresident and chief executive officer of Wi-Lan, all of these opportunities began with a

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realization in the early 1990s that data trans-mission over phone lines was going to be ahuge opportunity, whether those phone lines

He says, for example, that while data traf-fic on land lines went from being negligible in1970 to 10 percent of the market by 1991, itonly took another six years — until 1997 — for-data traffic to exceed voice traffic on landlines. He suggests that within a few years, datatraffic could be as high as 95 percent of thevolume on land lines (although he agrees thatsome confusion is likely as Internet telephonycould be classed as data traffic even though itis carrying voice digitally).

Zaghloul says the contract in the U.K.,plus other foreign deals in the United Statesand potentially in China, should ensure thatWi-Lan is not a "one-deal company" andthat its technology is both popular enoughand powerful enough to make a real long-term impact on the wireless data market. Aspart of its growth, the company recentlywent public, although Zaghloul says he doesnot worry about he and his co-founder los-ing control of it at this point since they stillhold 30 percent of it'.

"lt is a significant deterrent [to any poten-tial hostile takeover] as we are not as widelyheld as being public suggests," Zaghloul says.

"Having said that, everything is for sale at theright price."

He says his main objectives are to buildand diversify the company. WiLan runs sever-al subsidiary operations, including Calgary-based Cell-loc, which produces cell locationsy'stems for mob'ile telephone companies thatneed to comply with recent U.S. FederalCommunications Commission (FCC) regula-tions that require them to be able to pinpointa cell phone call to within 125 sq.m of its ori-gin. In addition, Wi-Lan has a stake inCalifornia-based Wireless Inc., which developsand produces wireless telephony productsusing Wi-Lan's technology platforms.

One other investment Wi-Lan maderecently was in acquiring the original patentrights for spread spectrum technology. Andthe acquisition comes from an unexpectedquarter — film legend Hedy Lamarr, who co-developed a technology in 1942 that becameknown i n war t ime a s the "SecretCommunications System" and for whichLamarr has received little credit. Zaghloul,who has been a fan of the screen legend s! nceboyhood, announced in late June the deal toacquire her patent rights and promote herrole as a telecommunications pioneer. It's as tory that could h ave been made inHollywood. Cl

were wireless or land line-based.

Not just a pretty faceThe brains behind the technology behind Wi-Lan's high-speedwireless Internet access system is Hedy Lamarr, the screen legendwho starred in more than 25 films with the likes of Clark Gable,Claudette Colbert, Judy Garland and Spenser Tracey.

At 26, Lamarr developed what is now called "spread-spectrum"technology — which reduces the need to lay expensive cable acrossvast distances — with avant garde musician George Antheil.

The pair created what they called the Secret CommunicationSystem as an anti-jamming device intended for use in U.S. sub-

The system was intended to guide torpedoes to their targetwithout enemy interception by sending messages over multipleradio frequencies in a random pattern. As a message was sent,both the transmitter and the receiver would change radio fre-quencies according to a special code. Identical slotted paper rollsdictated the code according to their pattern of slots at the end ofthe transmission. The message would move so quickly across theradio waves that anyone tuning into a particular frequency wouldonly hear a blip, and would be unable to translate or intercept the

message.The wireless technology has proven useful in areas with limited

telephone and Internet access and is used today in a range of mili-tary and civilian applications.

Lamarr's interest in military technology came from her 1933marriage in her native Austria to Fritz Mandl, one of Europe'slargest armaments manufacturers. She later left Mandl and movedto the United States after signing her first film deal.

In 1941, Lamarr and Antheil sent the invention to the NationalInventors Council. They ironed out some technical links with anMIT engineer, and submitted their patent proposal. They wereawarded U.S. Patent n umber 2 ,292,387 fo r t h e S ecretCommunications System on Aug. 11, 1942.

The patent rights expired in 1958, just as the invention wasbeing reborn because digital components replaced paper rolls. Anelectronic spread-spectrum system derived from the 1942 patentwas used to handle secure communications for the U.S. during the1962 Cuban Missile Crisis.

The rest, as they say, is history. 0

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n u e an ro uc iv eBy Geof Wheelwright

For anyone who has ever spent significanttime away from the office, but needed tobe able to connect to either the corporate

email system or data on the network itself, it' sclear that the challenge often lies in gettingone bit of wire to connect to another.

It's not always easy and it can often be acolossal waste of time, removing whateverstrategic advantage your company may haveperceived when it equipped you with all thesehigh-tech goodies. There is another way oftrying to connect, however, and it's one thatcorporations are increasingly looking at as asolution for the remote employee.

The answer lies in getting rid of the wiresaltogether and providing totally wirelessaccess to corporate network and email.Wireless solutions allow "outbound" andremotely working employees to becomeentirely independent of traditional telephonelines, staying in touch even in areas wherethey can't easily get to a conventional land-line.

Wireless data solutions are in heavydemand. In fact, a recent survey by EuropeanIT services group CMG and International DataCorporation revealed that 28 percent of the300 respondents in the United Kingdom, theNetherlands and Germany are already usingmobile phones to send and receive email. Inaddition, 12 percent were using their mobilephones for Internet access and a full 79 per-cent expected to be using mobile systems todo their email work by the year 2000.

High expectationsThere appear to be a couple of factors drivingthese expectations. The first is simply that thecorporate email system — and the corporatenetwork and/or intranet — are becoming sovital to the operation of such a vast number ofbusinesses that few employees can conceive ofspending time out of the office without accessto these vital tools.

Failing to respond to email is not necessar-ily grounds for dismissal, but it certainly does-n't help your career. And saying "I was out of

the office" is often no longer an acceptableexcuse for being of touch with the electronicculture of a company.

The second factor is that notebook com-puter, handheld computer and wireless datasystem designs will continue to improve interms of ease of use, performance, reliabilityand speed. Recent developments in all thoseareas would tend to suggest that this is not anunreasonable expectation.

Finally, there is the hope that someone,somewhere, should have the good sense to beable to combine all of the things that peoplereally want when they' re away from the officeinto a single device. You shouldn't have tocarry an armory of battery-powered gadgets

You shouldn't have to carry an armory ofbattery-powered gadgets just to be able to

stay in touch while you are out of the office

just to be able to stay in touch while you are

demand to stay competitive. It suggests thatthese mobile workers need easy access to hugeresources of legacy enterprise data in additionto simple messaging capabilities.

The Internet, concludes the report, is alsoa huge factor in this demand fot wireless dataservices."The Internet's advantages in termsof ubiquity, simplicity and standardizationmake it ideal as the data equivalent of thePSTN [public switched telephone rietworkj forvoice," says Yankee Group director of WirelessMobile Communications Roberta Wiggins."As the Internet becomes increasingly com-pelling to the enterprise, its usefulness alsoextends out to the remote and mobile elementof the enterprise."

It is still the early days, however, in termsof remote access to the Internet and corporateintranet being provided in a wireless fashion.The Yankee Group suggests that although 87percent of the top 100 U.S. companies aredeveloping intranet applications, only 20 per-cent of surveyed companies have providedremote Internet/intranet access via wireless totheir mobile workers so far.

"The pervasiveness of intranets will stimu-late efforts to incorporate remote workers intointegrated business practices," predicts thereport. "However, among corporations todaythe focus is more on using intranets to con-nect remote company locations than provid-ing mobile access. While field support man-agers can readily justify the technology, infor-mation technology is less motivated toaccommodate remote access requirements,especially via wireless networks."

Respondents to the Yankee Group surveycite perceived high cost, and conflicting prior-ities as the most important reasons for notproviding wireless access. Wireless also appar-ently accentuates end-to-end managementand security concerns.

The report also suggests that the Internet isboth a blessing and a curse for wireless. Onone hand, it says the Web is creating an expec-tation, in terms of information delivery, thatcannot be met by wireless data networking.Most wireless data networks cannot yet pro-

out of the office.

The Internet factorAnd it appears that this is not just idle — orwishful — speculation on the part of those whosell wireless data systems. There does appearto be a demand for these services. Accordingto a recent report by industry research organi-zation The Yankee Group, one-third of thecurrent U.S. workforce (about 43 million peo-ple), spends 20 percent of their time awayfrom their primary workplace.

The report suggests that more companiesare pushing their workers out into the fieldand abolishing fixed office space, driven by

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effective.

vide the smooth bandwidth needed for Webor intranet page browsing (except, perhaps,for simple text pages) in a way that is cost

At the same time, the report concludesthat the internet does offer the means to dras-tically reduce the cost and complexity of wire-less data integration. By finding a way to bringtogether the two technologies, it suggests thatit may be possible to "break the logjam thathas stifled wireless mobile data in the form ofunderutilized networks, low revenue and lackof applications".

Over the next six years, it further predictsthat corporations will increasingly store mis-sion-critical information on intranets andmost corporate email systems will be accessedremotely over the Internet.

The Yankee Group estimates that 33 per-cent of large U.S. corporations will be provid-ing field service and sales personnel with wire-less intranet access by the year 2000. It alsoforecasts a potential 21.3 million users by2002 resulting primarily from availability ofpackaged Internet access solutions, attractiveflat rate service pricing for unlimited use,wireless network speeds equivalent to ISDN orabove, widespread adoption of Internet basedemail, higher value, more personalizedInternet content, and user-friendly deviceinterfaces incorporating voice recognition andtext-to-speech technologies.

The server solutionAnother serious option to consider is a systemthat will allow you to provide a wireless "gate-way" to your corporate email system. A num-ber of companies provide such services,including Vancouver-based Infowave WirelessMessaging Inc. and the "Mobility" divisions of

the Stentor group of provincial telephoneproviders. These services have made it easierto connect the latest breed of Windows CE-based handheld computers to email messag-ing servers.

While these services differ on a number ofimportant technical dimensions, the userexperience is similar. All offer a wireless datacommunications system that relies on send-ing and receiving data using radio technology.It requires that you have a radio-based linkinto and out of your corporate email systemand provides server and client interfaces forLotus cc:mail, Microsoft Exchange andMicrosoft Outlook. In fowave uses theCantel/ATILT Canada Mobitex wireless datanetwork, Bell Canada Mobility offers a servicebased on the Ardis wireless system, while BCTel Mobility and several other provincialMobility organizations are using a CDPD-based network that allocates part of the digitalcellular phone bandwith for data. (See"Wireless modem, handheld PC a natural fit"and "Wireless datacomm nearly there" in theJune '98 issue of TCP, available online athttp: //www.tcp.ca for more information.)

There are Windows CE 1.0 clients and arecently released Windows 2.0 client. Once youhave the server link to the radio network estab-lished, the basis of the system is quite simple.

On your laptop or Windows CE 2.0 hand-held, you simply attach a wireless radio PCdata card, which can then be used to accessthe radio data network from many majorcities in North America and elsewhere forsending and receiving email.

The system has several advantages overanalog or PCS digital phone-based email accesssystems. The major advantage is that the mailsystem is "always on" and when mail is

included in the email address.

received, it is simply forwarded on from yourcorporate server to your notebook or handheldcomputer. Similarly, outgoing mail is forward-ed from the mobile computer — via the radionetwork — to the company's server and out toits destination. The only real disadvantage ofthese systems is that they do not currentlyoffer any form of Internet Web access.

Wireless email at seaLOS ANGELES (NB) — The wired world now reaches a place where. wires cannot run: cruiseships. Crystal Cruises said its passengers can now receive personal email while sailing thehigh seas, far away from the people sending the messages.

Crystal guests can send an email message from the ship for a fraction of the cost of a satel-lite phone call: Only US$3 per message, up to 20,000 bytes, or eight to nine typed pagesincluding attachments. Crystal did not say how much it charges guests to receive messages.

"With the world's appetite for information growing, and the number of Net-savvy citizensdoubling every year, lines have blurred between the leisure traveler's desire for tranquillity andthe business traveler's need for constant communication," Crystal Cruises officials say.

Crystal has offered shore-to-ship email service since January 1997. But with the old sys-tem, email was sent to a main ship address and routed through the radio room.

Now, the cruise line has established a new server that enables guests to personalize theiremail addresses. A bit of hoidy-toidyness is added, too, with the name of the ship being

Intra-ship email is also available, for those urgent email messages between passengers:"Charlie, this is your wife. Quit running up the bar tab."

Email isn't the only way Crystal has put the "cyber" in cybercruise. A UniversityC~Sea pro-gram is available for vacationers who can't get the silicon out of their systems. Guests canexpand their computer skills and learn new programs in specially constructed, dedicated labspaces on each ship equipped with 22 computer workstations.

And for those people who cannot fathom the thought of not having a PC constantly at theirside, they can rent notebook computers and even receive in-stateroom, private insfruction.

Imagine: Go on a cruise, never leave your room.

If you need wireless Web browsing, you' llstill need to look at a solution that goes out overthe phone line to connect to a traditionalInternet service provider (ISP). But for corpora-tions that need to provide reliable, effective andbroad-based access to corporate email for mobileemployees, wireless email seems a great solutionthat should be given serious consideration. 0

— Bob Woods

Contact: Crystal Cruises,http: //www.crystalcruising.corn

• •

Intel Pentium II 233 MVM512K'CASUS Mbr32 MB SDRAM exp 256 MB4.3 GB UDMA Quantum Hard Drive3.5" 1.44MB Floppy DriveInternal Acer 32 Speed CD Rom DriveATI 4 MB PCI 3D RAGE II Video AcceleratorSound Blaster Awe 64 3D Stereo Sound CardAltec Lansing ACS90Acer 54E 15" SVGA MonitorPS/2 104 Key Keyboard2 Button Logitech 1st MouseSupamini Tower Case /230W PS

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dither graphics, different images show up bet-ter on some screen hardware than on others.On the MP-7SOC, a 64-shade monochromeJPEG shows up better than a 32-shade GIF ver-sion of the same image. However, when look-ing at color images, the highest qualitysmoothly colored JPEG files sometimes don' tlook as good as relatively crude GIF files. XBMformat and GIF with transparency are sup-ported, but not PNG.

The nicest improvement over previouslytested WinCE devices is sheer speed. The NECVr4111 CPU is based on the Vr4110 core,which uses 0.2Smicron technology, anowing2.5V internal operation at speeds up to 100MHz. At this speed, with its 16KB instruc-tion/BKB data on-chip caches, it is capable of,130 Dhrystone MIPS, yet would consumeonly about 180mW. It is capable of addressing

ory ROM.

NKC's CPU developments

64MB of EDO RAM and 64 MB of Flash mem-

sec.

ComparisonsFunctionally, the Toshiba Libretto 70CT has afaster CPU, a real hard drive (currently a 1.51GB), active matrix screen with twice as manypixels and, "real Wintel Windows" capable ofdirectly running all programs that a desktopcomputer can run. On the other hand, theNFC MP-750C covers all the main functionalbases, requires little boot time ("instant on"),and with its "no spindles" design it should beless susceptible to impact damage.

While the Ml'-7SOC is striking visuallywith its bold silver finish, at bottom the moststriking feature is really the value. At less thanhalf the price of a Toshiba Libretto 70CT(although only a few hundred dollars cheaperthan the Libretto CTSO, which is similar tothe 70C f but with a 75 MHz Pentium proces-sor and 800 MB hard drive), the question inthe mind of a potential user is whether thereis sufficient benefit in having full desktopWindows in a unit intended for less frequent"burst workloads" to justify paying more.Many people are going to find the NEC lv(P-750C covers their needs, and will pocket thechange. The MP-750C is a strong competitor

MobilePro MobilePro4aa 708

CPU: Vr-4 101 Vr- 41 02Speed: 3 3 MHz 54 MHzInstr. cache: 2KB 2KBData cache; 1KB I KBConsumption: 200mW 250mW

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Speed TestsFirst, screen redraws are generally now too fastfor hand timing. Drawing the desktop withfile icons can still be slow enough to be timed,no meaningful comparison standard has been

: NY itestiurant Snide: .~ NB — The News: Cithens Aeininst VFO Secrecy • ~York Restaurant Guide contains reviews'aiid'.e CAUS strives to end seciKy and bring reli-discussion of over 200 New York restaurants ~~-:: able and credible evidence of an extraterres-

-::and food shops, as well as neighborhood-:.';-:, trial presence. Right now you can find butguides, cuisine guides, culinary essnjs'aiid ~ detaiis of how retired ArmycI)lett'll Philip J.mole.'AII hive been persona((y'visited by. lbe(-::!" C'orso;has:swolIi under oath to seeitig nlien

rs. so you know you' re gettiiig'coiisis-":,~: bo(iies and'autopsy reports; CAUS has a law-teiitreviews. There are also other areas. focus ~~; suit against the Army, seeking lo uncovering on wine, news, questions and arfsweis 'I information about aliens that it believes theaItd lots more. " ; . " "

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developed. The spreadsheet tests running atabout 0.2 sec. vertical and 0.6 sec. horizontal-ly are also on the verge of losing meaning.

The HTML "tables and GIFs" test used inthe "You Can Take It With You" HTML articlein the July 1998 TCP gave an average time 6.8sec. with no apparent color dithering. Therewas a I.S sec. difference between the s)ewestand fastest runs, probably due to file cachehandling. This compares well against the HP-360I.X at 19.1 sec. and the Sharp HC-4000 at16.8 sec. and my older MobilePro-400 at 39.5

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION vvvvw.tcp.cagQi T CP T E S T L A B S

The hleher end ef 17Continued f'rom page 43

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998

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Parts Warre P/toe Alread 3% Cash ExscountedBy Ross MacDonald

Polaroid Digital Imaging Nt

350 Carlingview Dr„Etobicoke, ON M9W 5G6Tel: 800-268-6970

his alternative to a digital camera con-stitutes little more than a PolaroidSpectra Al camera boxed together with

tion is ostensibly a way to take photos andget them into your computer as quickly andeasily as with a digital camera — but at amuch lower cost. 'I'hough definitely cheaperto buy, the I'olaroid setup just doesn't deliv-er enough oomph either in image control orquality to qualify as a genuine substitute fora digital camera.

Which is not to say that the Spectra Al:isn't a nice camera. It's easy to use, has somecontrollable functions (flash control, selftimer, autofocus ON/Ol'I:) and folds up into anot unwieldy size. But the instant pictures itdelivers are unpredictable and, unlike a digitalcamera, unerasable if you don't like the results.

According to the specs, you can be as closeas 63 cm (2 ft,) to your subject, but I foundpictures taken at or near that range wereeither washed out by the auto flash or toodark when the flash was turned off. Colorreproduction is pretty good and much betterthan the Polaroids of yore, but image qualityis only marginal, which directly affects whatcolnes out of the scanner.

The scanner is a nice little flatbed unit that' sextremely easy to hook up and begin using. Ithas an optical resolution of 300x600 but thatcan be interpolated on a sliding scale up to ashigh as 1,800x4,)300, which, though it soundsimpressive, creates huge multi-megabyte imagefiles that aren' t, ironically, proportionately bet-

Tan Artcc AS61'. flatbed scanner. I'he con)bina-

From: Polaroid Canada Inc.

ts

'/a'. eii'

Estimated street price: $399Cost per print: $1.50 (2x10 exp. film pack $30)Platform support: Windows 3.1/95, MacOSSoftware: Adobe PhotoDeluxe, Adobe Acrobat Reader,Polaroid Direct Photo ReaderCamera dimensions; 7.8x13.9x17.3cm (3x5.5x6.8 in.)Weight: 800 g (28.5 oz) without film packPros; Camera produces prints instantly. Batteries arebuilt into each film pack. Scanner is compact andsimple with nice software bundle.Cons: Polaroid pictures are fine for snaps but notparticularly high-res or "high" anything else. Also, ifyou already owo a scanner you' re happy with. you' llend up with two.

* CI(/

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ter than the much lower res scans.Polaroid offers this "l.it" as an alternative

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combination of camera, scanner and softwarewill do the job, but the results may leavemany wishing they'd sprung for the extraS300 or $400 for an entry-level digital camera.Still, the Flatbed Digital Imaging Kit warrantsconsideration for budget-minded shoppers.'J

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—. Eaueae' aua)ee/aseiOn/ Ihsa/L

AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.caNKI s of T w A R E,~w=

Visioneer offers low-cost doc managementBy Emru Townsend

PaperPort ScannerSuite

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Mouse/ KeyboardInternet 56K FAX/ModemATX Case with 230 watt

Manuals, diskettes,CDs with drivers

From: VisioneerTel: 510-608-0300 or 800-787-7007.http: //www.visioneer.cornEmail: infoOvisioneer.cornSystem requirements: IBM or compatible PC,Windows 95/NT 4.0Estimated street price: $119

"Document management? How do youdo that?" they would ask.

"Well,. I can fax scanned documentswith my fax modem, and... er... ah..." At

a sked me what I d i d w i th i t ."Well," I'd begin confidently, "I

can scan photographs for publishing andWeb use, and I can use it for documentmanagement."

w hen I first got a scanner, people

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this point, I'd start fidgeting. "Say, isn' tthat Leonardo DiCaprio by the desserttray?" Then I'd sprint for the exit.

The truth of the matter is, keeping trackof text and graphics documents armed withonly Windows 95's Explorer and a handfulof util ities is hard work, which is whyVisioneer's PaperPort ScannerSuite is soenticing. Like a car salesman in a cheapsuit, its colorful box promises to turn yourcomputer into a document-managementpowerhouse, boasting seven software titles(PaperPort Deluxe, ProOCR100, WebPublisher, AOI. Publisher, FormTyper,PhotoEnhancer, and Quicken FxpensAble)for one low p r ice. Astonishingly, theScannerSuite does the job and does it well,with but a few caveats.

Most people associate PaperVort witht he slender sheet scanner t ha t p u tVisioneer on the map. The ScannerSuite issoftware only. It will work with PaperPorthardware, of course, but also with anyTWAIN-compliant scanner, according to

commands.

I found useful for the various faxed forms

Visioneer.-

The backbone of the suite is PaperportDeluxe, currently at version 5.3. When youstart PaperPort, you' re presented with a greydesktop with a split-screen view and twotoolbars. On the left is an Explorer-like win-dow with various folders with names likeArticles and Saved Faxes. On the right is thePaperPort desktop, with thumbnails of thescanned documents in the current folder. Asyou might expect, these documents can bemoved, copied, deleted, or converted to var-ious formats.

But that's just document organization,not management. Where PaperPort shinesis in its features for indexing, sorting, andmanipulating documents. Multiple-pagedocuments with i n d iv idually scannedpages can be compiled by "stacking" them;each document can be marked up andannotated without permanently affectingthe original image; keywords and com-ments can be added to each document. Myfavorite feature for text documents by far isSimpleSearch, which does a quick OCR(optical character recognition) operationand stores the text in a database that can besearched later.

A toolbar on the bottom provides drag-and-drop access to your applications. Anice touch is that the PaperPort can supplythe application with a copy of the originalimage; if you' re so inclined, you can alteran image in Photoshop without ruining theoriginal.

Among the applications are, of course,the programs included in ScannerSuite. Thethree that I thinl are key for document man-agement are FormTyper, PictureEnhancer,and ProOCR100. FormTyper allows you todirectly enter text on a scanned form, which

that need to be filled out and faxed back.PictureEnhancer does just what it claims; itprovides an intuitive means of adjustingbrightness, contrast, sharpness, and more.While some of the options are quite useful(such as adding the effect of an indoor flashto an image), the menu can be a chore; forinstance, you cannot select a degree of light-ening for an image, it must be adjusted byincrements — each of which requires three

The most interesting option, Enhance ByExample; lets you preview nine possible

overall result is that ScannerSuite's core

adjustment settings at a t ime. Graphicswonks will prefer Adobe Photoshop's moreprecise image-editing controls, but this is apretty good second place. One glaring prob-lem, though: PhotoEnhancer doesn't readcompressed TIFFs.

VroOCR100 is a fairly easy to use. Likeother OCR programs, you can execute theprocess step by step, or push the Auto but-ton to follow through on all your settingsautomatically. A th ird opt ion, the OCRW izard, gu ides nov ices t h rough t h eprocess.

VroOCR100 is one of the few productsout there that is cheap, fast, and good.Visioneer claims it's the fastest and mostaccurate OCR package around; while I can' tverify that, I can say it is pretty quick and,for the most part, very accurate. Clean origi-nals were converted with more than 99 per-cent accuracy; and even a faded dot-matrixoriginal yielded about 25 percen't of the orig-inal text (not very high, but remarkable con-sidering its condition).

Unfortunately, ProOCR100's great perfor-mance is hampered by problems with someof its other features. Clicking Auto oftencrashed the program when the documentwas brought in from PaperVort Deluxe (asopposed to running ProOCR100 on its own).Choosing to preserve the original docu-ment's appearance works... sort of. When Itested this option and exported the results toMicrosoft Word, everything looked fine.Closer inspection revealed ProOCR100 useda strange mix of frames and columns toachieve this effect.

A minor gripe is that ProOCR only dealswith monochrome scans. This is perfectlyunderstandable for text, but the programdoes offer the option of recognizing text andgraphics simultaneously. Suppose I want tokeep the graphics in color?

While these problems are annoying,they can generally be worked around with aminimum of fuss until Visioneer fixes them(they are going to fix them, right?). The

programs follow through on their promise,providing effective document-managementtools at a reasonable price. 0

Emru Townsend (ernru@cam.org) would likeVisioneer and other companies to stop using boxesthat are 75 percent empty space.

eysferN purchased.

• •

Installation notIncluded

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• •

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 I IARDwAIIE SIIiiiEaiani

StudioStar prime choicefor accurate color

Although you'd never know it by looking

Sy 4 raeene Sennett FotoLook, FotoFlavor, and FotoSnap. AFax/Copy/Print utility is also provided, alongwith an IT8 (color calibration) reference target.

Our package also included a SCSI termina-tor, power cables (inexplicably, a strange-look-ing European one as well as a standard NorthAmerican three-pronger) and a four-foot 25- to50-pin SCSI cable.

As it did with the original SnapScan, Agfahas chosen to include a cheapo ISA SCSI inter-face {an Adaptec 1505AE) card as part of the PCbundle, While Adaptec continues to be ourfavorite provider of SCSI cards, the fact that thiscard has caused us difficulties in the past madeus a little apprehensive about it.

Fortunately, the card "plugged and played"as it was supposed to, and we were able to con-nect and configure the scanner without inci-dent. Note, however, that this interface lackssupport for internal SCSI devices. If you wish totake advantage of SCSI's ability to connect sev-eral devices {such as SCSI hard drives, CD-ROMs, Jaz drives, etc.), we continue to recom-mend substituting a good quality PCI SCSIinterface, such as the highly rated Adaptec

As with other plug-and-play devices, it isbest to install the software drivers before con-necting the scanner or, if it is already connect-ed, before turning it on. When drivers are pre-installed, Windows 95 or 98 knows what dri-ver(s) to load when its plug-and-play routinedetects the new hardware. The StudioStar isalso compatible with Windows 3.x, NT andMacintosh if your OS preferences lay outsidethe Windows 95 mainstream.

The included FotoLook software automati-cally installed and configured a TWAIN driverthat allowed scans to be directly imported intoPhotoshop. The software conveniently allowedpreviews to be zoomed, rotated and colorwdjust-ed, and image optimization was performed auto-maticaliy. Based on our experience with Agfa'sless expensive models, we'd have to say the extramoney spent on a StudioStar is cash well spentfor those who want a scanner with good coloraccuracy and trouble-free performance. CI

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included in Ihe StudioStar's impressive bundleot soIwnre is Agfa's suite of Folo applications.

mfaStudloStarFrom: Aglahttp: //www.agia.cornStreet price: $750 includes Phoioshop LE($980 includes full version of Photoshop)Pros: Plug and play, good software bundle includingPhotoshop 4.0, OCR, fax, copy and print software,excellent color accuracy.Cons: Skimpy printed doculnentation.

artnri,sexti VVI,R/Vtstaleetit,;:~ ~ + i".-~~".:~~+ jg wu

The StudioStar eschews the consumer-ori-ented software bundle of Agfa's lower-pricedmodels for a package that includes Photoshop4.0 (our box included the full version; a lessexpensive package is available with PhotoshopLE), OmniPage Limited Edition, and Agfa'ssuite of Foto software: FotoTune Scan,

4 tn 6 ' rr ~<~ i g V ~n-

at the Agfa StudioStar's skimpy documen-tation, the StudioStar is a 30-bit color

scanner with 1,200x600 optical resolution,excellent image quality and a solid collection ofcolorxalibration and image~orrection tools.

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FLORENCE, Italy (NB) — IBM researchers withthe visual and geometric computing grouphave announced a project to r eplicateMichelangelo's damaged second Pieta statue,the one he defaced for reasons that have neverbeen explained. Using 3D modeling tech-niques, the team will work closelywith Jack Wasserman, a promi-nent Renaissance art historian, torecreate the statue and perhapseven solve the mystery of why thegreat artist ruined his own work,

An IBM spokesperson toldNewsbytes, "The research teamhas just started the extensive workof capturing the data, with overtwo billion bits of data collectedusing the Virtuoso camera. TheVirtuoso, more commonly knownfor its use by plastic surgeons, has been upgrad-ed with new softvvare specifically designed forthe project." The camera's six lenses capturethe statue's surface detail in color, then sort the

IBM to replicate damaged Pieta

view."

representation" of what the com-puter has stored.

IBM's work on the Pieta willbe reproduced in a book of essays about thesculpture. t3Contact: IBM Florentine Piete projecthttp: //www.ibm.corn/News/piets

information digitally, she added.Gabriel Taubin, head of the research

group, said the project held not only artisticinterest, but presented the technologicalchallenge of collecting data, then assemblingthat data into a 3D model that could be used

to "render very accurate imagesunder different lighting condi-tions, from different points of

IBM will use the Virtuosocamera to take about 700 separatedigital shape photos of the statue.The positions of the shape photoswill be critical when assembledinto a "single, accurate digital 3D

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 NEw$ aKI

High-tech workers likely to switch careersFAIRFAX, Virginia (NB) — Call it early middle

. age crisis or just plain bum-out, but almosthalf of all college-educated workers in theirearly 30s would choose a different major ifthey could do it all over again, according to arecent survey by George Mason University.

But while most of the non-science majorssay they would focus on science or technolo-gy the second time around, the grass appearsgreener on the liberal arts side of the fence forinformation technology workers as well.

"It seems that non-technical people wantto know more about technology, while tech-nology people are finding there's more to lifethan bits and bytes," George Mason Universitypresident Alan G. Merten said. "The results area healthy sign that people are looking to bal-ance their lives and fill in the gaps."

George Mason University conducted thestudy with the Potomac Knowledge Way, aNorthern Virginia organization focusing onthe information technology industry.

While 57 percent of the 400 graduates inter-viewed by Market Research Institute for thestudy have taken additional college-level cours-es since graduation, mostly to advance theircareers, information technology workers weremore like than other workers, by a 31 percent to22 percent margin, to take courses purely forpersonal rather than professional reasons.

The survey also found that informationtechnology workers are almost twice as likelyto switch careers as the average employee, withone in three saying he or she expects to makea career change in the future. Overall, the studyfound that the majority of college graduateshave switched careers at least once and aboutone on five expects to switch in the future.

About 43 percent of the respondents saidthat if they had to do it all over again, theywould have majored in something else, withthe most popular choice, surprisingly, beingthe Iiberalarts, with 64 percent. Some 17 per-cent said they would switch to science, tech-

' nology or computer science, while 17 percentalso said they would switch to a business-related major.

But the same degree of restlessness alsoshows up in the high-tech careers, with 39percent saying they would choose a differentmajor if they could. More than 56 percent saidthey would opt for the "other" category, usu-ally meaning liberal arts, while 26 percent saidthey would switch to education. Only sevenpercent said they would switch to business orcomputer science.

"The results suggest that employees aremore restless than in the past, Merten said,"and that companies, especially in the critical-

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ly short-staffed high-tech industries may wantto take a hard look at their retention efforts."

No matter what the career choice'hasbeen, however, the vast majority are confidentthey can handle the onrush of technology,Only seven percent feared the pace of changewould pass them by, while 60 percent

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The study also found that 89 percent of

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the respondents said they would be more like-ly to stay with an employer that paid for all orpart of an employee's continuing education.

"The results show that the era of lifelonglearning is here," Merten said. "Employersthat ignore their employees' desire for ongo-ing education do so at their own peril." CI

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.caTUCOWS

„. W indows themes free and easy

I

I I I I I ' Il

t II I ~ I I ' I

I I ' I I

By Scott Swedorski

thave been watching the great Windows

You can turn your PC into a shrine to yourfavorite cartoon character, or make it look likea Star Trek terminal. You can even make itlook like a Mac! Windows 95 users have beenable to customize their computers, and pro-grammers have been cranking out hundredsof new Plus Pack themes for months now. Youcan download -more than 1,000 differentthemes at our TUCOWS's spin-off site,FreeThemes at http: //www.freethemes,corn.

Creating your own desktop theme is notnearly as difficult as you might think. It issimply a matter of putting together the mul-timedia you want. Once you' ve decided on atheme, you need to find the sounds, images,icons and cursors you want to use. VisitYahoo, AltaVista, or InfoSeek and you willfind many pages on your favorite subjects.Remember that most images and sounds inWeb pages, commercial music, TV showsand movies are copyrighted. Before youpublish your theme, approach any originalauthors or copyright holders for permission.

Choose colors and icons that comple-ment each other. A wild barrage of colorsmight look cool, but it can be hard to lookat for a prolonged period of time. I recom-mend 800x600, because it is a popular sizeand allows for minimal stretching and dis-tortion at either higher or lower resolutions.

The most striking aspect of any desktoptheme'is the wallpaper. Start with a large,high-resolution image and shrink it down

after you have modified it. It is always betterto reduce the size of the original than tohave to stretch the image to fit.

The approximate file size of your back-ground will depend greatly on the formatyou save it in. JPEG images compress with-out significant loss in image quality.

Once you' ve chosen a background imagefor your theme, you can decide on the colorscheme. Be especially careful to maintainsome sort of contrast between the variouselements of the menus. If you intend to usea low-color theme, one that is.256 colors orfewer and conforms to t h e s t andardWindows color palette, you should use a256-color palette.

When you choose a font, pick one that iscommonly distributed with Windows. Thatway you won't need to include the font ifyou wish to share it, and you won't have toworry about copyright laws. Font colorshould contrast with the rest of the colors,especially those of the menus, enough to bereadable from 90 cm (3 ft.) from yourscreen. Be careful not to choose a font thatbecomes distorted at lower resolutions.

You will also have to make icons, unlessyour theme already exists in another form.You can get i mage editors onl ine atTUCOWS. The most popular is Paint ShopPro. Finding the right picture to use as anicon can be difficult. Look for images thathave a large square portion that will be clear

when shrunk down. Once you have chosenthe image, make it as square as possiblebefore resizing the image to 48x48 pixels.

After it has been reduced, you will have

When doing so, tell the program to optimizethe image and to use error diffusion. Thatwill keep the icon as close to the original aspossible and still benefit from the colorreduction. Save the image as a .BMP file.

Open y ou r ico n -editing s o f tware(MicroAngelo Studio is a good choice) andopen a new 48x48, 256-color icon. In theedit menu, select OPEN AS BITMAP andselect the file saved above. Save the icon andyou are done. Remember, there are at leastfour icons to make; My Computer, NetworkNeighborhood, Recycle Bin — Empty, andRecycle Bin — Full.

Cursors are possibly the most difficultpart of making an original theme, and mostpeople choose to edit a pre-existing set ofcursors and use them as their own. If you arethe adventurous type, you' ll find the processof creating them from scratch is similar tothe one above for icons (You can use an iconeditor like MicroAngelo to make animatedcursors),

One of the key elements to any desktopthemes are sounds. Making your ownsounds is a simple process. You will need asound editing program. You can find a

Continued on page 82

to reduce the number of colors to 256.

debate at the U.S. Department of Justicewith a mixture of dismay and amuse-

ment. Some of the points being made maybe valid, but it seems to me that the issue ofthe appearance of the desktop should be anon-issue. It's pretty easy to modify thedesktop and startup screens. Even a begin-ner can do it, using Themes designed forMicrosoft Plus (which is now included inWindows '98).

Themes are collections of icons, graphics,and sound files that combine to give a specif-ic look and feel to the a computer's desktop.

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 MAC ARENA III

MS Office 98 makes its e ut on the MacBy Peter INiibsarn ships only on CD-ROM. One of the biggest

improvements over the previous version is thesimplification of the installation. The menuand dialog driven method of past versions is

Major suite overhaul brings Mac users back into the corporate mainstream

Nnow replaced by procedure of simply dragginga folder labeled MS Office 98 onto your harddisk. Within a few moments the default pack-age of Word, Excel and PowerPoint is copied

to your machine.Other optional i nstallations include

Internet Explorer for Web browsing ando, the headline is not a misprint.March 1998 saw the much-anticipatedrelease of Microsoft Office 98 for the

Macintosh, one of the culminations of arenewed partnership between Apple andMicrosoft that was announced at the July1997 MacWorld Expo. In response to cus-tomer requests, Microsoft now supports Appletechnologies such a s Q u ickTime andMacintosh drag-and-drop functions. In orderto give Office 98 consistency with other Macapps, Microsoft also revised the look-and-feelof the product to conform to the so-called"platinum appearance" of Mac OS 8.1.

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Unlike its predecessor MS Office 4.2 — aslow, bug-infested Windows port that wasreleased more than three years ag~ff i ce 98represents a complete rewrite of the office pro-ductivity package from the ground up. Toaccomplish this, Microsoft invested millions ofdollars and hired a crack team of hundreds ofMac programmers, sequestering them for morethan a year in office premises in Silicon Valley.

Because it is a rewrite, Microsoft decided tobreak with the past and make Office 98 100percent native PowerPC-coded. One of thebenefits of this decision is great enhancementof application performance. However, thebreak with the older 680xO processor architec-

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Easy installationLike many applications today, Office 98 now

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the office suite.

Outlook Express for managing your email.Microsoft also includes another optionalinstallation called Value Pack, wh ichincludes add-ons such as clip art, templates,fonts and office assistants. Microsoft alsoincludes a custom installation option if youonly want to install specific components of

One of the best features of Office 98,which is unique to the Mac, are the "self-repairing" applications. Part of the process ofinstalling Office 98 involves the automaticplacement of numerous extensions into theMac system folder. In the past, if any one ofthese extensions was accidentally moved ordisabled, then i t became impossible tolaunch any Office applications. You canimagine the frustration of trying to trackdown and re-enable these missing compo-nents, especially if you administrated a large

In Office 98, Microsoft solves this prob-lem by creating an invisible, compressedduplicate version of all the system compo-nents needed to run the applications. If anyof the original components are missingwhen you attempt to launch Office 98, itautomatically detects and replaces themfrom the duplicate version on your hard

A word of caution: if you want this fea-ture to work reliably, then don't rename theMS Office 98 foldei or any of its contents. Ifyou want easy launching access to any of theapplications, it's recommended that you cre-ate an alias that you can rename and drag tothe desktop.

To run Office 98 comfortably, Microsoftrecommends a minimum configuration of a120 MHz Power Macintosh with 32 MB of

RAM and at least 90 MB of available harddisk space. However, if you plan on usingWord, Excel and PowerPoint concurrentlythen 64 MB of RAM is a more realisticrequirement.

It's also recommended that you enablevirtual memory through the memory controlpanel when running Office 98, With virtualmemory turned on, the minimum suggestedRAM allocation is 8 MB for Word, 6 MB forExcel and 10 MB for PowerPoint. Turn virtu-al memory off and you will incur a largehardware penalty by boosting the RAMrequirements to about 12, 10 and 14 MBrespectively. When using the minimum RAMsettings with smaller documents, I occasion-ally encountered messages from Word andExcel that they were running low on memo-ry. Be prepared to boost the settings if youplan on working with larger documents.

If you want to remove the office produc-tivity from your Mac, Microsoft provides autility aptly named Remove Office 98. If youdecide to purchase Office 98, be. sure to go toMicrosoft's Web site get the updated versionof the utility. In the rare circumstance wherea user moves the Office 98 library out of theMS Office 98 folder and into the System fold-er, the initial release of this utility will moveyour System folder into the trash if youdecide to uninstall. Oops.

Office refinementsEnabling v i r tual memory d ramaticallyimproves the performance of applicationlaunch times. On a Power Macintosh G3/300model the launch times for Word, Excel andPowerPoint take about one second. I have toadmit that the immediacy of having softwareready to go when you want to use it adds

immeasurably to the user experience.Migrating from the older version of the

software to Office 98 won't be a problem formost users. For the most part, all of the com-ponents of the suite still maintain the samelook. Word has received the biggest overhaulof any of the packages and makes muchheavier use of contextual menus. Spellingand grammatical errors are automaticallyflagged by red and green squiggle underlines,which in turn become pop-up menus withcorrection suggestions when you hold theControl key down and click with the mouse.These contextual menus also come in handyin Excel and PowerPoint.

Probably one of the biggest advantagesfor mixed Mac-Windows corporate sites isthat Office 98 and Office 97 share a commonfile format. No longer does the Mac userhave to use MacLink or specialty translatorsto exchange Office files through the networkor by disk. Because the file formats are nowbinary-compatible (and will remain so forthe foreseeable future) the process is com-pletely transparent. This capability is longoverdue and will probably be the most com-pelling reason for mixed-platform corporatesites to go with this upgrade.

To help provide some comic relief in thecourse of a workday, Microsoft has providedan automated help agent named Max. Maxprobably qualifies as "the world's mostadvanced Tamagotchi" and is characterizedas a Mac Classic with arms and legs. Heresides in a small f loating window andwatches your every action in case yourequest assistance. I found him unobtrusiveand entertaining, but if you grow tired of orbecome distracted by Max, you can simplyclose his window.

One of the pleasant surprises in Office 98is the way Microsoft takes advantage of ani-mation and sound to give positive user feed-back in the human interface. For example,when you save a file, scroll or insert/delete arow or column in a spreadsheet, theseactions confirm your intent.

Parity more or lessOffice 98 comprises the same core function-ality that has helped bring the Mac versionof the office productivity suite close to pari-ty with the Windows version. However,there are some features that are still uniqueto each p l at form. For i n s tance, t heMacintosh version of t h e V isual BasicEnvironment does not support some of theediting and debugging features that exist inthe Windows version. Also, Office 98 doesnot directly support Data Access Objectlibraries. Cross-platform developers must uselibraries that support ODBC drivers forSybase SQL Server, Oracle and FoxPro. Theseare included with the Value Pack on theOffice 98 CD, Microsoft details some of thesem ore subtle i ssues on i t s W e b s i t e(http: //www.microsoft.corn/macoffice/productinfolmig ratio n2.htmPCompa re).

The bottom lineThere's an adage from the f i lm Field ofDreams that "if you build it, they will come."In the case of the Macintosh user it shouldread, "if you build it with quality, they willcome." For the most part i t appearsMicrosoft has met that objective. Initial salesestimates indicate Office 98, will be an over-whelming success. The result of the compa-ny's effort is impressive, but the tradeoff is

Continued on page 82

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e growth of the Internet has beenaccompanied by new forms of intellec-tual property r ights in fringement,

including the misappropriation and misuse offamous trademarks and trade names asInternet domain names and Web site meta-tags. Recent court decisions confirm thatcourts will use conventional legal principles toprevent the misuse of trademarks in cyber-space.

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A trademark is a distinctive mark used by anindividual or entity to identify its wares or ser-vices and distinguish them from the wares orservices of others. A trademark may be a word,design, slogan, number, initials, acronyms,mnemonics, colors, or a combination of someor all of those elements. A trademark is oftena valuable asset, In most cases, a trademarkowner has the exclusive right to use the markin respect to its wares or services, and the rightto prevent others from using a confusinglysimilar mark or from using the mark in a dis-paraging manner that will depreciate its value.

Internet domain name disputesDomain names are simple words that substi-tute for the numeric Internet addresses of siteson the World Wide Web. They are generallyassigned and registered on a first-come first-serve basis by a number of organizations inCanada, the United States and elsewhere.Domain names serve not only as easy-to-remember addresses, but may also incorporatekey trademarks and names, and may acquireconsiderable goodwill. Examples of easily rec-ognizable domain names are cbc.ca (for theCanadian Broadcasting Corporation), cnn.corn(for Cable News Network), and cocawola.corn.

There have been a number of well-publi-cized disputes and lawsuits regarding the rightto use commercially valuable domain names.Many of those disputes result from deliberatedomain name grabbing by soeailed "cyber-squatters" or "cyber-pirates" who registerfamous marks and names as domain names andthen offer to sell them to the legitimate trade-mark owners and others. In most instances,trademark owners have sought to protect theirmarks and names from misuse by invokingstatutory and common law trademark rights.

INeta-ta9 misuseMeta-tags are codes used by Web page authorsto provide narrative or key word descriptionsof their Web pages. Meta-tags are normallynot seen by users. However, they are used bysome search engines and their robots to iden-tify, index, and catalogue Web pages. Meta-tags can be used to describe Web page con-tents in a misleading way and thereby manip-ulate search engine results in order to lureusers to a Web page.

The April 1998, United States 9th CircuitCourt of Appeals decision in Panavisionlrlternatiorral v. Toeppe// is the first Americanappellate court ruling on a domain name dis-pute. Toeppen registered more than 100famous names and marks as domain names,and offered to sell them to the rightful trade-mark owners, When movie equipment com-pany Panavision complained about Toeppen'sregistration of the panavision.corn domainname, Toeppen suggested that paying him$13,000 for the domain name was cheaperthan suing him. Panavision sued.

The Court of Appeals held that Toeppen's"scheme to register Panavision's trademarksas his domain names for the purpose ofextorting money from Panavision" violatedfederal and state laws against trademark dilu-tion. Toeppen was ordered to transfer thedomain name to Panavision.

The decision is significant for a number ofreasons: (1) it confirms that traditional trade-mark laws govern actions in Cyberspace; (2) itrecognizes the commercial value and impor-tance of domain names and the use of trade-marks as domain names; and (3) it confirmsthat courts may assert jurisdiction over per-sons in other states when their Internet activ-ities are directed to, and cause harm to, per-sons in the court's jurisdiction.

The November 1997 English High Courtdecision in Marks & Spencer pic v. One ln A Millionalso held that cybersquatting violates trademarklaws. One in a Million registered numerousfamous names and marks as domain names, andoffered to resell them to interested purchasers.Marks Er Spencer sued over the defendant's regis-tration of domain namesmarksandspencer cornand marksandspencer.co.uk. The court grantedan injunction requiring the defendant to transferthe domain names to Marks Er Spencer on thebasis that the defendant's conduct constitutedpassing off and trademark dilution.

The court held that "any person whodeliberately registers a domain name onaccount of its similarity to the name, brandname or trademark of an unconnected com-mercial organization must expect to find him-self on the receiving end of an injunction torestrain the threat of passing off, and theinjunction will be in terms which will makethe name commercially useless to the dealer."

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Playboy Etrterprisrs inc. v. Tcmi Welles, involved aclaim that former Playboy Playmate Welles hadunlawfully used a number of Playboy's well-known trademarks as headings, watermarks, andmeta-tags in her adult-oriented Web pages.Playboy argued this constituted unfair competi-tion and trademark infringement and dilution.The court dismissed Playboy's preliminaryinjunction application. The court held thatWelles used the Playboy trademarks in goodfaith to describe and identify herself and thecontents of her Web site, and there was no like-lihood of confusion or risk of trademark dilu-tion. The court reasoned that Playboy had notestablished a strong likelihood of success on themerits and the injunction should not be granted.

Protecting valuable domain namesThe following are some basic rules that oughtto be followed to protect valuable domainnames and guard against the unauthorizeduse of trademarks and names as domain names:(a) make registration and renewal payments

in a timely manner;(b) register domain names as trademarks;(c) properly use domain names as trademarks

in association with wares or services;(d)search the Internet on a regular basis to

ensure trademarks are not being infringed;(e) take timely steps to stop all infringing con-

duct through negotiation, administrativedispute resolution, or litigation. 0

Bradley J. Freedman is a trial lawyer with theVancouver law firm Ladner Dawns. His preferred areasof practice include intellectual property law and com-mercial litigation. He can be reached by email albfretdmanoladner-downs.tom. This article is ol ageneral nature, and cannot be regarded as legaladvice. (c) B.J. Freedman 1997«eraeoav HARN nlsKsI/O IS ad llt tS INSN t i ff Ifff %/NN/ tfg II I I

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The March 16, 1998, U.S. District Court forthe Central District of California decision inAvery Detniison Corp. v. Sitmitton and Free ViewListings Ltd. involved a c laim against aCanadian-based business that registered morethan 12,000 Internet domain names with thestated intent of licensing the domain names asemail addresses. The domain names were com-.mon proper last names, such as Avery andDennison, and used the ".net" lop-leveldomain rather than the more popular ".corn"domain. Avery Dennison sued, challenging thedefendants' registration of the Avery.net andDennison.net domains, alleging trademarkinfringement and dilution. The court grantedjudgment for Avery Dennison on the basis thatthe defendants' registration of the domainnames prevented Avery Dennison from usingits famous trademark as an Internet domainname and thereby wrongfully diluted themark's ability to identify Avery Dennison'sgoods and services in violation of the U.S.Federni Trndemnrk Dilution Act. The court heldthat "the Internet registration system simplydoes nol authorize cybersquatting," which thecourt reasoned would prevent Internet domainnames from being used for their highest andbest use. The court ordered the defendants totransfer the domain names to the plaintiff.

The April ZZ, 1998, U.S. District Court for theSouthern District of California decision in

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca

I NHNII46 OH Wlssdows themes free end easy

I gg@ge g©~gppp Continued froln page 76

Casual

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variety of these programs at TUCOWS. Onceyou have decided on the software, you canedit existing sound clips you found whilegathering multimedia from the Web, orrecord your own.

Try to select short sounds for Asterisk,Exclamation, Default Sound, and MenuSound, two to three seconds long at most,preferably one second or less. The MenuPopup sound repeats very frequently, andoften new themes (or at least the sounds theyuse) are discarded after just a few irritatingbounces through the menu.

Do not set a sound for open program!When you set a sound for this event, it playsthe sound while opening the program, and ifits a non-Windows application, this disablesthe program's ability to detect your soundhardware and may cause the program to mal-function. You can safely set a sound for CloseProgram.

Once you have assembled the elements ofyour desktop theme, you can construct a.theme file that instructs Windows on how to

use them. Check out the Editors and ToolsSection on Free Themes for a selection of down-loadable theme creation software. Read theinstructions included with each program, asthey all vary slightly in features and function.

Creating and distributing startup andshutdown screens to go with your new themeis as easy as editing images. Open your imageeditor and start a new 640x480 file. Once youhave created your masterpiece, convert it to256 colors and resize to 320x400 (do notcheck the Maintain Aspect Ratio check box).Save the image as logo.sys in the bitmap for-mat. This requires that you put the doublequotation marks around the name when yousave it. If you are making a wait screen, thefilename should be Iogow.sys, and if you aremaking the shutdown screen, the filenameshould be logos.sys. Take a moment to backupyour current logo screens in a separate direc-tory. The startup logo,sys is in the root direc-tory of the C: drive of your computer, whilethe logow.sys and the logos.sys screens are inthe C:SWIndows directory. When you havebacked them up, put the new screens in theappropriate directories and reboot your com-puter to see your new theme. 0

MS Offic 98Contilured frow page 78

both heavy hardware requirements and a fatpurchase price.

Was the wait and all of the hype associ-ated with Office 98 worth it? The shortanswer depends on how and what you use'your Mac for. If you' re in an office environ-ment that requires easy sharing of docu-ments with Office 97, then Office 98 makesa Iot of sense. This feature ail by itself hasdramatically lowered the barrier for accep-tance of Macs into corporate sites that arestandardized on Office 97.

However, if you work independently froman environment that uses Office 97 as a stan-dard, then Office 98 will probably be overkill.If you' re in that category, a package such asClarisWorks Office — with its low hardwareresource requirements, extensive translatorsand affordable sticker price — will likely be abetter choice. 0

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 N KID$ KQ

By Jean Allen-Ikeson may be rerun or accessed at any time. A spiit-screen displays code on the left and a "run"screen on the right to test out the program. Aseries of "command" tabs each offer the avail-able commands and functions. Clicking onone automatically enters it into the currentline of code. You must use these in the lessonssection, but other sections allow you to simplytype them in.

A concept is explained, sample code isshown and then you are asked to try yourhand at writing code. There are 10 lessons,

Ste in Stone makes BASIC trainin eas

Finally! The programmers at Stepping

half of the screen and the code for the gameon the left. You are encouraged to modify thecode and try out the new game. So kids neednot write an entire program to be able to jumpin and "make it their own."

Why is this so important? Kids have atendency to jump from feature to featurew ithout working t h rough l essons i nsequence. By trying to modify a game, theydirect themselves to new skills and conceptsand hopefully realize the lessons aren't sucha bad idea after all.

AjQQ' sre

Learn to Program In BASICFrom: Interplay Productions (developed by SteppingStone, a division of Presage Software)httpJ/www.interplay.corn/BASIC/For. Windows 95/MacintoshPrice: Not yet announced (August release date)

Learn to Program in BASIC incorporatesall the goodies multimedia teaching has tooffer: a tutor, searchable glossary, pop-uphints, graphics to reward learners, spokeninstructions and a p r intable workbook.Lessons and their accompanying exercises

Stone have remembered their roots andwritten a game/educational program for

budding teenage programmers called Learn toProgram in BASIC. Kids who are interested inprogramming, or schools that want to intro-duce programming but do not have qualifiedstaff, will be in heaven.

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each with its own set ofexercises. Code may also bewritten freestyle, allowingthe student to write originalprograms that aren't relatedto a particular lesson.

One of the best touchesis the "projects" section,which is a series of fullyfunctional games, some ofwhich include sound andgraphics. This section pro-vides a game on the right

The games also showkids that it doesn't take adegree in computer scienceor computer graphics towrite a ga'me that is fun.Learn to Program in BASICpads a standalone version ofthe BASIC programminglanguage by adding a graph-

I ic s and sound l ibrary toenhance programs. And, ofcourse, the hints and refer-ence buttons speed up thelearning process. There are afew other features that aredifferent from standard ver-sions of BASIC. These areincluded for the sake oflearning. Transferring to a

You may ask why anyone would want toleam BASIC when high schools commonlyuse Pascal or C++ or one of the visual pro-gramming languages. The answer is thatBASIC is easier for a youngster to learn.Moreover, the essential tenets and terms ofprogramming are transferrable just as learningto ride a bicycle teaches balance, steering,braking and changing gears, which are trans-ferrable to learning how to ride a motorcycle.The concepts of variables, strings, loops, etc.are as BASIC as bread and butter.

A 122-page printable workbook is alsocontained on the CD-ROM. While this ver-sion of Learn to Program in BASIC says JuniorHigh Edition on the cover, the format andlessons are also suitable for high school agestudents, geriatric writers and others whowant to have fun while they learn about pro-gramming.

The workbook contains lessons thatextend the program into a complete course:topics include such essentials as algorithmsand debugging.+he latter is included eventhough the interactive game highlights mostincorrect code in another color as a help fea-ture.) There are also programming exerciseswith answers and an extensive glossary withexamples. The Iattei can be a bit technicaLHowever, it is probably worth as much as youpaid for the entire CD-ROM if your 12 yearold decides to take on programming in a seri-ous way in high school.

The workbook also contains exercises thatare common in high school programmingcourses, After the exerci'se is explained, thereare also hints and solutions. The exercises gofrom simple and "do-able" for beginners tomore complex. Some are real world problemsthat businesses could very well ask a program-mer to solve. Those new to teaching program-ming will find these exercises a good place tobegin developing a library of such problemsfor their students to solve. Additional samplecode and basic games are promised to be avail-able on Interplay's Web site for Leam toProgram BASIC.

The "game" and workbook are a gift oflove from professional programmers to Juniorwannabes. These people love what they aredoing and hope to turn kids onto program-ming and give them a little help and inspira-tion along the way. Gee, Stepping Stone,thanks for one of the most interesting educa-tional games for teens I have reviewed for along time! 0

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp'.caQg CD REVIEWS

T een i s near a ain .By Ross MacDonald

Anyone familiar with Voyager's cata-

ronmental degradation and the impact ofhuman's infestation across the face of goodMother Earth. In each case, the author ofthose discs prophesy the end of the world ifbig bad man doesn't change his ways. Andit's alarmingly inferable that they might beright.

Adding to this library of doom is The DayAfter Trinity, a less histrionic, but neverthe-l ess ominous documentary about t h eManhattan Project and its chief architect, J.Robert Oppenheimer. Like the other Voyagerdiscs, this is actually a transcription of anexisting documentary onto CD-ROM, in this

Qyl 4r!AI42 .*: 0 6Vt~Jt Qi8f'. e

logue of CD-ROMs will have noted apropensity toward the calamitous. In

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The Day after TrinityFrom: The Voyager Companyin Canada: 299 Queen St. W, Toronto, ON MSV 2Z5Tel: 416-591-7400 Fax: 416-591-7465http: //www.citytv.cornFor: Windows, Macintosh platformsEstimated street price: $29.95

case Jon Else's 1980, 90-minute, AcademyAward nominated Day Atter Trinity (Trinity isthe name of the site at which the first bombwas exploded in Alamogordo, N.M.).

Somewhat like an ARE TV special, thefilm uses lots of archival film footage andphotographs to show the events leading upto that explosion, but goes further in follow-ing the effects through the Cold War (which,you must remember, was still raging in highprofile at the time Else's film was made).Equally, the subsequent progressive declineof Oppenheimer's life is documented.

But, of course, being a CD-ROM, Voyagerhas added quite a few extras that lend this.specialized disc a broader appeal. In additionto the documentary film, there is commen-tary by the Else and experts Michael Renovand B. Ruby Rich. You' ll also find the text ofmany Manhattan Project files that were onceclassified top secret, as well as numerousdocuments from the FBI.

The movie itself is structured to keepyour interest and the additional CD-ROMmaterials only enhance the experience.Though the atomic bomb and the Cold Warmay not be of interest to absolutely every-one, the strategic pricing employed byVoyager can only encourage us to expandour libraries toward a more eclectic anddiverse sensibility. 0

Dally URl hurl • NB — From his hauntedbanaoa cabaoa in the virtual tropics,"rAntman" roasts, rebukes,:or recom-'mends many of the Web's h'ippest zines,art spots, e-narratives, weird manifesta-tions, and popculture artifacts. Catch hisdaily update on the state of the Web and 'the sites that make it great or garbage athis URL hURL.http: //www,urlhurl,corn

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THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 ONLINE gg5

rim ac 's toamin sites

rim]ack is a Toronto-based computergaming addict who moonlights in thecomputer industry when he isn't play-

ing Quake II: Capture the Flag on theInternet. His top 10 gaming Web sites are:

l. Slue's News • Probably the best gamingnews hound, Blue started out coveringQuake and has expanded his focus toencompass most action games. This site isupdated several times a day at all hours-if it's news you' ll find it here.httpl/www.blues news.corn

2. Stomped • A hosting site, Stomped is acollection of fan sites and covers justabout every popular game currentlyreleased or in development. Stomped isalso the home of my favorite plan tracker,which seems to be much more up-to-datethan the one offered on Planet Quake.httpi/www.stomped.corn

3. Planet Quaixe • Another hosting site,this one is home to another collection ofamateur modifications, news sites andgeneral gaming information pages. It issomewhat hard to navigate, but there's alot of content here if you take the time towade through it.httpl/www.planetquake.corn

4. Planet Unreal • Probably the most com-prehensive Unreal news site, and if it's nothere there's certainly a link to it from here.Again, the layout leaves something to bedesired, but the content makes it worth-while.http J/www.unreal.org

S. Gaming Insider • Ever want to see the

other side of the gaming community?Maintained by an anonymous gaminginsider who pulls no punches, the infor-mation contained here should be takenwith a grain of salt, but it certainly pro-vides an interesting read.http: //www.gaminginsider.corn

6. Online Gaming Review • A commer-cial game review site — if you want to getsome information on the latest releases,this is the first place you should check.http://www.ogccom

7. Captxxred.corn • Host to modificationsbased on my favorite form of Quake mod,"Capture the Flag." This site covers manydifferent versions of the game and keepsyou up to date on the latest developments.hltp://www.captured.corn

8. Voodoo Extreme • This is a good site ifyou' re looking for information on 3Dhardware or general industry news.http: //www.vood unextreme.corn

9. Hexen World • Ho me of a ll th ingsHexen, this is the best place to keep upwith the latest mods and developments forthe series of games from Raven Software.http: //www.hexenworld.corn

10,Tom's Hardware Guide • You can' tplay the latest games without some serioushardware. Tom's hardware is the home ofthe most in-depth coverage of PCHardware you' re likely to find, He also hasa lot of information about how to tweakyour system for maximum performance.http: //www.toms hardware.corn

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THE COMPUTER PAPER GREATER TORONTO EDITION wwvv.tcp.ca AUGUST 1998 87

Please note that due to space mstrictions, we can only include information on a few plans for each ISP.gh • 4 mom complete list of plans and service details can be found in the TCP Online ISP database at http:I/www.tcp.ca~ ® Please note that while we make every elort to ensue onr information is cored, The Computer Paper cannot {)uamntee the accumcy ol completeness of Ihe information in ths listing.

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.caTRAINING

Weaving your own Web site: Part XXXV

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Weh graphic tools

By Kelth Schengill-Roberts

• •

Your tool chest should have several Webgraphics tools. You can get high-end com-mercial products that do everything, orshareware versions that do particular graphi-cal elements well.

Generally speaking, more expensive toolsoffer more functions and are more reliable.Luckily for Web authors who don't want toinvest a lot of money in graphic design, bothPaint Shop Pro and LView can be down-loaded from the Internet. They are bothshareware titles (so if you find you use them

Building a tool chest: Part II

ast issue, we discussed building a basicWeb "tool chest" — a collection offavorite tools to help you build and

maintain your Web site. Despite claims to thecontrary, there is still no single Web-buildingtool that will do everything. You have to pickand choose tools that do a particular aspect ofWeb weaving very well, and use them on yourWeb pages as required.

In this article we will look at some moretools (largely shareware) to add to your toolchest. Don't just take my word for it though-test them out and if you find something thatbetter fits your needs, go for it.

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E-Mail, Postoffice, File & Printer Sharing.

• •

on the Web.

Paint Shop Pro by IascPaint Shop Pro is a favorite among Webauthors for several reasons: it is shareware,supports over 30 image formats, offers simpledrawing tools, and is easy to use. Chances areif you have tried out several HTML (hypertextmarkup language) editors, you may havealready run across this program. Paint ShopPro is available from Jasc on the Web athltpl/www.jasc.corn/psp.html.

LVlew Pro by ININedla ResearchLView Pro is another popular shareware graph-ics tool. Though arguably not as powerful asPaint Shop Pro, LView Pro is useful for viewinggraphics and making simple adjustments,such as adding transparency, interlacing, andminor editing. LView Pro is available fromMMedia Research at http: //www.lview.corn/.

Photolmpact Clf Animatorby Utead SystemsGIF Animator is a great utility for creating ani-mated GIF images. The interface is simple and

regularly, it is important that you register thesoftware). For the Web author who has somecash to spend, Adobe Photoshop (forMacintosh or PC platforms) is the graphicspackage of choice for most serious, profes-sional designers.

The following is a list of popular Webgraphic tools and where they can be obtained

• •

$200geersh anal I eplece toolsEvery Web author runs into the problem ofhaving to change a single item — a toolbar orgraphic — on every page of a Web site.Plodding through every page with a Webeditor to make the change is very time con-suming. Luckily, there is a category of toolsthat make this task less painful. Many inte-grated Web site management programs nowoffer search-and-replace utilities, but inpractice some can be unwieldy. Here is one

•

•

Additional

• •

• • . . • •

• -

ZODIAC SYF K M S Zodhc@ZodiacSys.corn Http://www.ZodiscSys.corn27 PASSMORE AVE. UNIT 2 SCAR. M1V 4T4 (KENNEDY& ONE BLOCKS. OF STEELes E.)

Canyhh233NNXSyssan-32MB,3GB HD,24(CDRNn, lANhnad'a,56K Faxlodem, ATI 3D2MB, 14" eeoc

Tel: 416-2998082 Fax: 416-2926916

easy to use, and allows authors to create GIFanimations containing any number of framesand speed rate. GIF Animator is available in a15-day trial version as well as in the commer-cial version. The latest product informationabout GIF Animator can be found at the UleadVileb site under Photoimpact Web Utilities athttp: //www.ulead.corn/we box/pi4startine.htm.

Livelmage by LivelmageNeed to create client-side |mage maps (Webgraphics with "hot spots" that link to otherpages on your Web site)? Look no further.LiveImage simplifies the process of mappingcoordinates for uniform resource locators(URLs, also known as Web site addresses). Thistype of utility is getting more and more com-mon in integrated HTML editors (HomePageand HoTMetaL are examples), but if you needa single-purpose tool only occasionally, this is.the one to get. You can download a free two-week trial version of the software fromLiveImage at http J/www.mediatec.coin/.

Adobe PhotoshopAdobe Photoshop is the Cadillac i)f imagetools for the Web. Its graphic tools are notrestricted to Web use, though. Electronic pub-lishers and graphic artists all over the worldhave favored this program for years, and thetmost recent version of Photoshop containsmany enhancements specifically for Webdesign. It allows you to create graphics tha:have a "Web safe"' palette or optimize imageusing an adaptive palette to reduce the num-,ber of colors (and therefore the file size) of the„-image. Its layered approach to creating images-is very flexible, so you can try out differenteffects. Unfortunately, there is no shareware:versions of Photoshop. If you are interested inPhotoshop, check out the latest product infor-mation from Adobe at httpi/www.adobe.corn/prodindex/photoshop/main. html.

PC SYSTEMS LAN CABLING CUSTOM-MADE CABLES INTERNET WEB DESIGNS

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Search and Replaceby g:undue SoftwareIf you want to search and replace in one step,check out Search and Replace by FunducSoftware. This simple yet powerful utility willglobally change code on your Web site. It canadd lines of HTML code quickly to all of yourWeb pages. It's a shareware utility and can bedownloaded from Funduc at httpi/www.home.sprynet.corn/sprynet/funduc.

wwmv.qualikom.com tm eoligotorsI • •

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teel FR EE initial conaultatioaList Profeaaioeonl staffIIet Un l imited transfersLRI FrontPage98 ExtensionsR Year 2006 compliantEl QU A L I TY you need...

There are several utilities to comb your Website for broken links and missing images. In theearly days of Web design you could expect todownload a tool to perform this task, but it isnow more common to use one of several Web

Continued on page 92u al i k o m

THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.ca AUGUST 1998 BQQK$ K83

By Kelth Schenglli-Roberts automate the production of images for theWeb, using Photoshop as a Web layout tooland avoiding color shifts when importing vec-tor images. In short, Photoshop for the Web hasplenty to keep Photoshop users interested.

The steep price is largely due to the num-ber of color illustrations (just under 90 exam-

P otosho ex ertso er We e s i n t i s

Most books on Photoshop devote one

ples) that accompany the text. Unfortunatelyfor the author, technology never stands still,and neither does Photoshop developer,Adobe. Shortly after the release of this bookcovering features found in Photoshop 3.0 and4.0, Adobe launched Photoshop 5.0, whichcomes with new, Web-specific features,

Despite this handicap, this book is well-written, easy to follow (even for a graphicallychallenged Photoshop novice like myself) andwith plenty of hands-on examples, Phofoshopfor the Web is easily one of the best specializedcomputer books I' ve read this year. It is high-ly recommended for Photoshop users. 0

or two chapters to designing graph-ics for the Web, but the art and craft

of using this image-creation software could fillits own book. To that end, O'Reilly comes tothe rescue with Photoshop for the Web.

Author: Mikkel AalandPhotoshop for the Web

Publisher: O'Reilly & AssociatesTel: 800-998-9938, http: //www.oreilly.cornISBN: 1-56592-350-2Softcover 197 pages 1998Price: $42.95

Rating: 0r -l i 4 ~ ,o oro o i w ' l i ' v>do~ipro

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The book is written by Mikkel Aaland, aphotographer, writer and Web producer whoknows more than a little about Web graphics.He interviewed many graphic artists behindsuch well-known Web sites as HotWired,CINet, Discovery Channel and Second Story,and learned the many tips and tricks of theirtrade. This book is not merely a dry manualon how to use Photoshop, it's a detailed andwell-written guide with advice from experi-

There are plenty of neat tricks in this bookfor getting the best results using Photoshopfor the Web. It includes tips on adaptivepalettes, creating usable non-Web palette col-ors, and optimizing images for clarity and filesize. It also has tricks derived wholly fromexperience with digital media. For example,most pictures taken with a digital camera lookbetter by enhancing the blue filter (most digi-tal cameras are weak in capturing blue). Thebook also looks at how to use Photoshop to

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AUGUST 1998 THE COMPUTER PAPER GREATER TORONTO EDITION www.tcp.cagQ KIDS gg

i o ai attracts an o er crowBy Jean Allen-lkeson

ikolai in Outer Space is the latestadventure of a young boy and his"cat" Neow-Neow from Hoffman +

associates, The original Nikolai games were amixture of exploration, games and education-

al activities, many of vvhich were original andinteresting.

But a funny thing happened on the way toentertaining and educating five to eight yearolds. Older teens and college students latchedonto the deadpan Nikolai and his inane felinecompanion as a pop fad. The Outer Space

adventure appears to be bowing to this group.Rather than having educational sections

interspersed with exploration, this currenttitle has three space arcade-type games thatmust be completed before you can reach thesection on the history of space explorationthat includes some of the latest discoveries !

Mikolal ln Outer SpaceFrom: Hoffman + associatesTel: 888-464-5652http: //www.hastore.cornFor: Windows 95Suggested list price: $29.99

about the universe. Even on the "easy" level(there are two levels that are more difficult ),my 12-year-old could not "beat" the first ofthe three games after several hours of play.

For a series originally designed for five toeight years olds, this is surprising. So eventhough it is rated for six year olds and up,younger children may find i t f rustratingbecause it demands quite a lot of manual dex-terity. For older kids who are used to "playing"a game for days before they are able to "beat"it, this may not be a problem.

For older kids who want an inexpensivegame that will deliver hours and hours ofchallenge, Nikolai in Outer Space would be agood choice. As well, once kids have complet-ed a game, they may log on to the specialNikolai in Outer Space Web site to enter con-tests and compare their scores to other kids'scores around the world.

The idea behind Outer Space is that Nikolaiand Neow-Neow speed through space trying totrack down a secret formula stolen by evil Red-Eyed Neow-Neows. You must help them dodgeasteroids, fire laser beams, and grab energy can-isters with a space arm through five increasing-ly difficult levels of the game.

The adventure also indudes a shootinggallery game and a space racing game. If you aredextrous enough to reach the educational sec-tion, there is information on the latest discover-ies on Mars, theories about the universe, discus-sion of questions such as "Is there extraterrestri-al life?" and a review of real space missions. 0

I -811-CYBRNET905-947- I 80 I

Virtual Urth relaunches • NB — VirtualUrth, has re-launched with seven newchannels. The new subjects include: theDVD Channel, the Games Channel, theHardware Channel, the ElectronicaChannel, the Music Channel, the BookChannel and the Poetry Channel — VirtualUrth's inaugural channel.http: //www,virtualuith.corn

INicrosoft's Not you mapped • NB-This site's Terraserver is a very impressiveresource. You can access a growing data-base, currently as a terabyte, consisting ofcompressed aerial and satellite Earth pho-tos that constitute the. world's largest andmost detailed atlas. The database is grow-ing and only covers a small portion of theearth but is well worth checking out.http: //www.terraserver.microsoft.corn

;,P:;-.;.='-'-:: Toll Free:

U $$ )gal ™ Yon learn in your own way ond et your own pne. Enon nrne guororeeert self taught inroriohpUBLlSH)gG to advanced-user, eqet-level references, QUE and SAMS oper you the boobs that provik tjfe

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his book from Microsoft Press concen-trates on developing Web sites usingMicrosoft's many s o f tware t oo ls

designed for this purpose. Author MaryHaggard has had a lot of experience with suchtools as a regular contributor to the popularMicrosoft Site Builder Network Magazine onthe Web. But while the magazine containssome genuinely useful, practical informationfor Web developers, this book lacks the depthfound in the magazine.

The book is wholeheartedly devoted to theconcept of creating a Web site using Microsofttools. This is certainly possible considering thenumber of such tools available, including

FrontPage and Visual InterDev. This does notmean the book looks at Web site developmentwith only Microsoft's Internet Explorer inmind. It does talk about working withNetscape as well (somewhat grudgingly), butit tends to concentrate more on featuresfound only in Internet Explorer, such asActive Desktop and Channels.

On the whole, the book provides a goodoverview of the many tools available to thewould-be Web master. Unfortunately, it shiesaway from going into any particular topic indepth, and the reader is constantly referred toWeb pages for more information.

Wait a sec, I didn't buy a book just to lookup URLs on a subject, I bought a book becauseI wanted an explanation in print. It is all very

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The book contains some interesting inter-views with Web developers who are usingMicrosoft tools, and a decent overview ofsuch things as developing content and deal-

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ing with Web servers. But while there's plentyof ground covered, the lack of depth scuttlesthe book in terms of it being a true "survivalguide."

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sites that will do these tasks and often muchmore. Using these tools is a very good idea: it' smuch better for authors to find and repair theirown errors before somebody else does!

Doctor HTNL by Isnaglware inc.Doctor HTML is a very useful Web-based util-ity that retrieves your Web pages to check forspelling mistakes, missing images and brokenhyperlinks. Detailed information on DoctorHTML is available at the Imagiware Web siteat hllp://www.2.imagiwafe.corn/RxHTML

WebUntWebLint is a Perl script that checks your Webpages for syntax errors and style. Informationa bout WebLint c a n be foun d athltpy/www.cre.canon,co.uk/-neilb/weblint.html.

Web Site GarageThis online validator can't get any simpler-just type in the URL for a Web page (athttp: //www.websitegarage.corn/), and it willcheck the site out for such things as browsercompatibility, relative loading time of theimages, and whether you have any deadlinks. Some measures, like examination of asite's HTML design, are highly relative-

under its criteria both the Microsoft andNetscape home pages only get "fair" ratings.That aside, the site also has many other fea-tures designed to help you reduce the size ofyour image files, register your site withsearch engines and more.

W%C HTNL Validation ServiceCreated by the World Wide Web Consortium(W3C), the people who set the standards forthe Web, this HTML Validator can checkyour code against the new tags in the officialHTML 4,0 specification. This means you cancheck your code for future as well as presentuse. If you plan on using the HTML 4.0checker, make sure you add the! 00CTYPE tagat the beginning of your Web page asdescribed on the validator's Web page. It canbe found at: hltp://www.validator.w3.org/. 0

Next issue:Web site management programs

Keith Schengili-Roberts welcomes any comments, sug-gestions or HTML tips and tricks you may have. Youcan email Keith at robertsk@wave.home.corn. Look forhis new book on HTML, The Advanced Hfl/ILCompanion 2nd Edition, co-au!bored with Kim Silk-Copaland (ISBN: 0-12-623542-2), to appear in book-stores soon. Previous articles in the series can be foundat The Computer Paper Web site at: http: //www.tcp ca/.

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his month we look at how to quicklyand easily organize and reorganize yourdocuments using the outline options in

your word processor. If you' re using Word 97the great news is that you don't have to doany hard work to create an outline — the pro-gram does it all for you! I f you' re usingWordPro 97 or WordPerfect 8 you' ll need todrive the program a little bit harder but the

An outline is a top-down view of the struc-ture of a document from the highest levelheadings down to the lower-level headingsand the body text below these. When youtake an "outline view" of a document you cancollapse it to show only headings to a certainlevel making it easier to see how your docu-ment is structured. Because you can expandghd collapse small portions of your docu-ment, the outline view is useful when creatinglong and complex documents by allowingyou to effectively "hide" all the text exceptthe portion you are working on.

Another reason to use stylesIf you don't regularly use styles in your docu-ments, then the ability to have Word auto-matically create an outline for you is anothergood reason for changing your habits and

starting to use them. (Checkout TCPJuly98 athttp: //www.tcp.ca for tips on using styles and tai-loring built-in styles to suit your needs.)

Outlines on a plate!If you do use Word's built-in heading styles(Heading I, Heading 2... etc.) then Word willalready have an outline for your document.You can see this by selecting VIEw, OuTUNE andyour editing screen will change to display yourdocument with a number of symbols down theleft of the page opposite each paragraph.

These symbols indicate the level of eachparagraph in your document. You can haveup to nine levels in a document correspond-ing to Word's nine heading levels (Heading1... Heading 9) but you' ll find that, for mostuses, three to four levels are sufficient.

Making sense of the symbolsThe plus (+) symbol indicates that a paragraphhas text following it at a lower level. Thisincludes text formatted with a style that Worddoesn't recognize as a specific outline level.The minus (-) symbol indicates that the para-graph has no text following it at a lower level.A paragraph with a small square beside it istext at the "body text" level of the document,which is generally text formatted with theNoRmL style.

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The smaller inset screenshot shows the document's first-level headingswhile the larger view shows Ihree levels with one heading expanded toshow its following text.

When you are in outline view you' ll noticethat some of your formatting, such as para-graph spacing and indenting, will disappear.Word applies temporary indenting to show youthe different levels in your document moreclearly, but your own formatting is still there.

The Outline tootbarThe OuTUNE toolbar appears when you are inOutline view and contains buttons to displayyour document in different ways. The buttonsnumbered 1 through 7 allow you to expand orcollapse your document so you view onlysome of the headings. If you select 1, you' llsee only first level headings. If you select 3,you' ll see the top three levels etc. You can dis-play all the document by selecting the SnowALL HEAniiics button or show just the head-

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ings down to level 9 byclicking the SHow ALEHEAOINcs button twice.

If you are viewingonly some of headings inyour document you canexpand a section to seethe headings and textbelow it by selecting theheading and select theExrANO button. Every sub-s equent press of t h eExrAHo button will revealan additional level ofh eading unti l a l l t h eheadings and body texta re visible. You c anreverse this and progres-sively collapse the docu-ment using the CoLLArsEbutton.

Using the co l lapseand expand f eatures

makes it easy to move around a long docu-ment and to get a feel for its organizationwithout having the actual text get in the way.If you find a paragraph at the wrong level ofthe document, you can change it using thePRoMQTE and DEMQTE buttons or turn it intobody text by selecting the DEMoTE To Boov

The Snow FoRMATririo button allows you tohide fancy heading formats in outline view ifthey prove a distraction on the screen.

What you can do ln outline viewOne neat option in outline view, that isn't avail-able elsewhere in Word, are buttons to moveparagraphs up and down. Select the symbolopposite the paragraph to move and then select

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the MovE Ur or MovE DowN button on theOuTLtNE toolbar to move the paragraph. Noticethat any paragraphs that follow this paragraphthat are at a lower level will move with it.

Adding a style to a levelIf you use your own styles rather than Word'sheading styles you can easily associate yourstyle with an outline level so it will be treatedlike any of the built-in styles. To do this, placethe insertion point in a paragraph that is for-matted in the style you want to link to an out-line level and select Fox~AT, STTLE. SelectMoDIFV, FQRMAT, PARAcRAPH and select theINoENTs ANO SpActwc tab, in the OuTUNE level:list box select the level that you want to asso-ciate with this style and select OK, OK andCcosf.

Shortcut keysMost of Word's outline features are accessibleby shortcut keys, here are a few useful ones;

Ctrl e Shift+ N

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Ctrl+ Alt+ 1Ctrl+ Alt+ 2Ctrl+ AIt+ 3Alt+ Shift+ left arrow

styleAlt + Shift+ right arrow

Alt+ Shift+ plus (+)

Alt+ Shift+ minus (-)

Alt+ Shift+ up arrow

Applies Normal Style anddemotes paragraphto body text levelApplies Heading 1 styleApplies Heading 2 styleApplies Heading 3 styleProlnote the paragraph andapply a higher heading

Demote the paragraph andapply a lower heading styleExpand the text belowa headingCollapse the textbelow a headingMove the selectedparagraph upMove the selectedparagraph down

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Alt+ Shift+ down arrow

Using the mooseIn addition to the keyboard and the tool-bar buttons you can promote or demoteany heading using the mouse. Hold themouse pointer over the outline symbolnext to the heading and drag it to the rightto demote it and to the left to promote it.You' ll see a guideline appear to show thelevel you are altering the paragraph to. Youcan also drag a paragraph's outline symbolup or down to move it — this time you' ll seea horizontal guideline showing where itwill be moved to.

Working ln outline viewIf you work in outl ine view rather thanNoRMAL or PAcE view, you' ll find that i tbehaves a little differently. When you type aheading in one style and press ENTER the nextline will appear in the same styie instead ofreverting to NoRMAL Style as it would in theother views, This is because outline view isdesigned to allow you to create a documentfrom the top down, typing major headingsfirst and then creating the subheadings undereach heading and so on.

You should use outline view to create adocument only when you really need to cre-ate a document outline. Because Word createsthe outline for you, you won't lose the bene-fits of outlining if you create your documentsin another view using styles rather than inoutline view itself.

Printing an outlineYou can use outline view to collapse your doc-ument to a summary form showing only themajor headings and then print this by selecting

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Using the BuLLETs and Nuueenino option allows you to quickly end automaticallynumber all the headings in your document.

the Pnn T button on the toolbar or select FILE,I'BINT. If you select FILE, PRiNT PREviEw theentire document, rather than the outlineview will appear, and printing from PRINT

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PREviEw wo n ' tprint the outlirtecorrectly either.

AutonumberingYou can easilyapply numberingto any out l ineddocument byselecting the doc-ument o r theparagraphs youwant to numberand select FDRMAT,BULLETs AND NUM-BERING. Select theOUTLINE NUMBEREDtab and selectyour choice o fnumbering stylesfrom the options

options will num-and the body textwill number only

Other suites

lf none of the option suit your needs,select the one closest to what you want andselect CusroM!zE. The Cusrc)M!zE NUMBEREDOUTLINE Lisr dialog allows you io change thenumber style, alignment and indenting ofthe numbers as well as adding text and sytn-bols to surround each number. Use theWHAT'5 THIs Help button to leam more aboutthe opt ions o r l o o k u p B ULLETs ANDNUMBERING in the help index.

If you aren't using Word 97 and you' re notsure how to access the outline function inyour word processor, try searching for »out-line" in the Help options. Here are quickinstructions for Corel WordPerfect 8 andLotus WordPro 97:

Coral WordPerfect 8WordPerfect's outline feature is more )ike atraditional outline and is not automaticallycreated for you. To turn it on, select INSERT,OUTLINE(BULLETs ' AND NUMBERING and selectthe NuMBERs tab. From the options on thescreen you can select a numbering system touse or select EDIT to adapt one to your needs.

When you have outlining turned on youcan t )rye your docutnent. Demote a para-graph by selecting the DEMDTE button on thetooibai or press TAB before you type the para-graph and promoteone by selecting thePRDMDTE button or select SIIIFT + TAB beforeyou type, To type body text, press ENTER aftera heading and then press the backspace keyto remove the bullet or number whichWordPerfect will have inserted, before typingyour text.

Because TAB and SHIFT + TAB control theoutline levels, you' ll need to use the INDENTkey F7 or CTRL + TAB if you need to move tothe next Tab stop.

WordPerfect's toolbar includes optionsfor viewing different outline levels, movingparagraphs and hiding and displaying bodytext. If you have created an outline usingnumbers you can later replace the numberswith headings by highlighting the outlinedtext and select INsERT, OUTLINE/BULLETS 6TNUMBERING, select the TExT tab and selectHEAD I NGs.

Usfng lotus WordPro 97WordPro has a fairly sophisticated but diffi-cult to find outline function. To access theoutline options select VIEw, SET VIEwPREEERENce and select the OUTMNE tab. Select"Show outline" to display the document inoutline view and make your other choicesfrom the dialog box.

If your document already uses paragraphstyles WordPro will create an outline for youwhen you select the "Quick outline setupusing paragraph styles" button. In this dia-log you can select each style used in yourdocument and nominate its level in the out-line. If you use WordPro's heading stylesyou' ll find the levels are already assigned foryou. To add numbering to your outlineselect a style from the "Numbering sequenceto apply n list box and select ARILv. Whenyou have completed your choices select OKand OK again.

tlight click on any outline number in theediting screen to see the options available topromote and deinote headings, move para-graphs and expand and collapse ail or part ofthe document. To return to the usual view ofyour document select VIEw and select a viewfrom the top o( the menu. 3

Next month we' ll take a cha~ge in direction andlank at some spreadsheet functions. We' ll begin withsame hot charting ideas and tips that are sure tomake your work the envy of everyone in your office!

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MSCE LOOKING for job willing to be volun-teer. T/fare 41 6-461-5032.OTC CERT asst/tutor needs Esl-Eng work.Telemarket, index, edit, rewrite, will volun-teer 416-492-0824.PROGRAMMER ENTRY level. oracle, VB.PB. Java, seeks ft/pt 416-635-7420.TECH SUPPOFIT rep wanted f/t for ISP busi-ness, Knowledge of PC hardware, TCP/IP,Wings/NT. internet software. Must have car.Fax resume to 416-510-1532.

hd 33.6 fax modem(sporter) Bx ext. cdromwin95 $1999 398-8417.14 INCH vga colour monitor $N 536-5853.144000/28800 usr sportster pcmcia laptopmodem for sale. $50/$100. Syquest 230 ez-flyer portable backup $200,Perf cond, usedover parallel port. Sftwre/cables include.Richard 416-32&6193,17' OAEWOO monitor, high res„exellentcondition, $475. Call Ken 416-46341 15.2 PRINTERS w/manual 8 cable 8 28.8 kpsexternal modem for sale. 416-494-9919,386 COMPUTER $40 486 computer $180vga colour monitor $40 tel 416-399-2688.386DX33 Bmb ram win95 126hd modemand more. $22Q monitor +$70. Page Abdulfor this Dell system 7934L5(5.3D GAMERS: Diamond Monster 3dfx videocard 4mb with installation cd, asking $150.call 416-749-6661.486 DX66 Bmb Zfd Bghd keybd mouse vgamonitor $180.N 416-291-3747.486 MOTHERBOARD dx4/10N Intel Cpu.Cooling fan, inStruCtian manual. 256kcache-$55. Call 905-7804)477.486DLC w/Bmb ram 540mb hd Bx cd-rom14 monitor 16bit sound card 2400bps ext.modem 291-2768.486DX/66 Mhz $500 Include: 32mb EDOmern, mid tower, 3.5 floppy. 1.2 gig Fujitsuhd, 4xcdrom, kybd/mse. 16 bit sndcrd. ATIMach 32 2mb vidcrd, Win95. 14'mon,bunch of sftwreBspkrs. Peter 905425-1099 or email pholomek@nterlog.corn.486DX2 APTIVA 20mbram 166mbhd14"monitor 4xcdrom speakers win95 56kmodem $300 or bo 416-282-8750.486DX2/66 Scsi hdd cd. col. mon, 2.N fdd$385: 386 svga system 2fdd, hdd $100evenings 905-884-3166:486DX33 486DX50 multimedia, bothlaaded. $325 $400 ObO. Other hardware.Stewart 416.7564577.486D166 BM ram 1.2gb sd 4xcd 14.4modm 14'SVGA 1m vid snd kybd mouseWin95 $45D obo 905-824-9707 Bpm+.586/100, BM, 340M, CD soundblaster16,fax/modem, speaker. kgd. mouse, Win95.$350, SVGA. 905-831-7813.SSBDX 100mhz Bram 4xcdrom 1.44fd 650hd 2spkrs faxmodem 144gbit 14'clr monSuper vga 16 bit sndcrd desktop Win97Office95 carel draw3 $575 obo 416467-7253.SXBS-100 CPU&mb $75 486 dx33CPUBmb $45 other parts available 416-567-8402.TBSDX66 $525 530 mb hd ca-rom/key/mouse/spkrs 14" svga win 95 416-252~.ADAPTEC SCSI card brand new aha151Qw/software 8 manual seg for $50 416-566-1143.Al-PENTIUMS $550, 486 $250, Parts. 398-7249.AMIGA 2000. 2 3.5 FD. 1 5.25 FD, PCbridge-board. no mon, Asqs $250. Call after7pm. 905-303-9046.ANTI-GLARE/radiation screen 15 -$35, t 7'-$65 made by fellows call 905-884-2617.ATARI SM124/SM125 monitors520st/1040st keyboards 8 mouse st%4drive, best offer 416-292-4665.CANON BJC.210 colour bubble jet printer.Looking to trade for a portable printer. Pager4254977.CANON BJC-4NQ printer. T20x360 dpi.separate clr/blk ink raligs. $105. A1 cond.Amith@252.5935.CASIOPIA HANDheld organizer lithium bat-tery pack PC cradle window eel.0 $5N Nobo Dave 9054204)031 ..COMMODORE COLOUR monitors, good forVCR's. TV games. $50/1 $1N/3 good forconages 8 trailors 905-957-1311.COMPUTERS, PARTS and Surplus.Computer tleamarket every Sat 8 Sun.Computers S Parts; FDD, HDD, Mem, M/B.Video Cards, Printers, Notebooks, etc. 4181Sheppard Ave E Booth BE-25 (At corner ofMidland), Scarborough. Weekends Tet416-817-3385, Weekdays 416-3354585.DOT MATRIX printer panasonic f 124 excel-lent condition $125. Paul 9Q5-832-4406,DOT MATRIX printerS eps off, Fujitsu, ravenfrom $40.00 call 905-826-0103.EPSON LX-BQQ, 9 pin.w/cable, man. Agpieces, perf. cond. Call, many more stuff.

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ALPHA/NT USERS. a forum for DecAlphaand WindowsNT. 'Only speed freaks needapply.' Contact cromezulu@lglobat.oom,voice (416) 568-4087CAMBRIDGE CLONE CLUB meets every 3rdWednesday evening, 1111 Lang"s Circle,Cambridge ON, N3H 5ES or e-mail WALK-ER@pgg.mcdermott.cornCLUB CUBASE, aforum for Steinberg users.meets the last Monday of each month atTrebas Institute, 410 Oundas St. E at 7:30pm. Call (416) 789-7100CLUB MAC meets second Tuesday of eachmonth at George Brown College's CasaLorna campus. 160 Kendal Ave, Toronto, inlhe auditorium at / p,m. Call the 24 hourinto line at (416) 462-1702 or the FirstClassBBS at (41 6) 462-2922 Visithttpi/www.hookup.net/-clubmacCOMPUTER TRAINERS' NElWORK meetsthe first Thursday of each month at MetroHall, 55 John St., Toronto, ON. Call (416)535-1ILqgDURHAM PC USER'S CLUB meets 2ndThursday ot each month, 7-10pm, auditori-um ol the Oshawa Public Library (mainbranch), 65 Bagot St, Oshawa Free. Catt(905) 655-8013 or (9QS) 623-2787H.U.G. (Hamilton PC Users Group) - IBMand PC clone users meet on the lastMonday of each month in Ihe auditorium ofthe Hamilton Spectator. 44 Frid Street at7:QQpm. For further info contact JimRennie (905) 6394)771 or E-mail at jim.ren-nie@treenet.hamilton, on.caINTERNATIONAL PROGRAMMERS GUILD(IPG)'s informal Downtown Toronto%et2GetheC meetings will now be held atMovenpick restaurant, 165 York St,,Toronto, (416) 366-5234 at 7pm. The meet-ings will be held on dates with the number'5' in them ie. the 5th, 15th, and 25th olevery mongt. For more info contact us at(905) 812-8500 or by email atinfo@pgnet.corn. Or contact John, our newlocal LNison at (416) 362-8556. Free under-

berruud@b redo hri.on.ca.PENTfUM tNMHZ Bmb, 270hd, 1.44mb,sound, 14.4f/m, Svga mon, minitower,kybrd, mouse. $470. 416.281 4)?08.PENTIUM133 comp system $750, Pentium100 comp system $650, 210/2N mg hdSN/65, 420 mg $75, Svga mntr $80, Vgamntr $65, 486 Pci brd $50 obo Stan 416-778-8145.PENTIUM133 complete system $750, Pent100 complete system $650, 210/280 meghd $60/65, 420 msg $75, SVGA mon $80,VGA mon $65. S 486 pci board $50obo.Stan 416-7784ft45.PENTIUM 150, rninitwr, 16m, Ig, SB16,Cdrom, fax/modem, spks, Win95, Nec 15"SVGA, $750. 905431-7813.PENTIUM 166 128MB ram 1.6Ghd 1.44fd12xCD SS16 2liilB PCI video 14' SVGA rmore $990. 905-281-9065.PENTIUM-II 266mmx system, 64mb sdranr,512k, tx chips, i/o. mpeg svga, 5,2 gb hddudma, 3.5" fdd. mdtwr. win95kb 8 mse,cdrom. 56k mdm, sb16. 14 Daytek mon,1299obo. Mike 416-266-8280.PLOTTER E-SIZE Bpen works well SN 0.00,Plotter 8-size open works well $150.00. Call416-695-3807.QUANTUM ATLAS Scsi 9.1gb hard drivenew $500. IBM Scsi hd lgb Asus Pci Scsicard $200. 416-4984)230 Bing.SDRAM-32mb new $59 no tax, lifetime war-ranty, call 416-823-8777.SHARPE COMPUTER projection monitor,OA 10N like new $350.00, Please callDominic 243-4693.SNAPPY VIDEO capt. $120, wd1.6 gb $140r 486 system $150 374-2237 or curiusi-ty@msn.corn.SOUNDBLASTER 32 pnp (retail version) for$40, Call Mike at 4124)226.SUPER SVGA monitor 14" mono high reso-lution great condition $60. 416-963-9069.SVGA MONITOR $50. 486dx4-100c[u+mbvfan $80, scsi 2940 card+hd 29.

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ground parkingIRMAC (Information Resource ManagementAssociation of Canada) offers meetings onissues concerning Data Warehouse,Modelling, information Planning etc.www.lRMAC.ca or via info@IRMAC.caKAWARTHANET USER GROUP. Primarilyconcerned with helping each other to getthe most out of the Internet. Write to POBox 183. Bobcaygeon ON, KQM lAQ; Call705-738-4578; Email tonyc@kawartha,netPEAT (PSION Enthusiasts Assoc. ofToronto) meet 2nd Wednesday, monthly, at6:30 p,m., Metro Hall. 55 John St at King,3rd floor, (416) 535-1899, ext 3.PERSONAL COMPUTER CLUB OF TORON-TO (PCCT) meets 3rd Tuesday of eachmonth at 7pm. North York MemorialCommunity Hall, 51 10 Yonge St, one ftoorbelow the Central Library. $5 for non-mem-bers. Call (416) 633~1. BBS (416) 636-6394TAF (Toronto Atari Federalion) meets 3rdWednesday of each month at 7;30pm, NorthYork City Centre Ubrary, Rose Room. Freefor members, $2 for non-members. Write:5334 Yonge St., Ste 15, Wigowdale, ONM2N 6M2 Call (416) 425-5357, BBS (416)42t-8999, WWWhttpy/www.io.erg/-schrist/Iaf.htmlTHE MISSISSAUGA COMPUTER CLUBmeets the first Wednesday of every monthat the Burnhamthorpe Community Center,1500 Gugeden Dr. 1 block west of Dixie andone block south of Burnhamthorpe, at7:30pm You may reach the club through theBBS at 905-270-3972 or by Email atbn185@torfree.netTHE TORONTO ACTI USER GROUP. Formore information e-mail: vickivepass-port.ca Call: (416) 761-1963 or Fax: (416)761-f53QTORONTO CYBERSPACE LIONS CLUB.World's 1st Internet Service Club. MuIW-tural membership, interested in community-

ATTENTION USER GROUPS: Send in your listing (maximum 120 characters) for the September Msue by Monday, July 27,1998. Submissionsrun for one month only in the local edition. The Computer Paper reserves the right not to print submissions which are deemed unsuitable.

service projects. Meetings in person and onIRC. Educational meetings. $75. annualfees. Contact: Roger Roberla, 416-515.9324, email roar@cyberlions.corn, visilwww.cyberlions.corn.TORONTO DIGITAL EFFECTS ASSOCIATIONmeets the 3rd Thursday of every month at736 Bay St Toronto. 7-10pm. We are anAnimation and Special Effects supportgroup. Contact: David 905-274-2878, email:naulragoeinto ramp.netTORONTO OS/2 USER'S GROUP meals 2ndThursday of each month, 7-10pm. IBMCanada Building, 3600 Steeles Ave E in theaudilorium. Free. Call (416) 299-3410. E-mail: to2@io.orgwww:httpi/www.io.org/-to2TORONTO USER GROUP FOR MIDRANGESYSTEMS. Nextmeeting March 18, HowardJohnson Plaza Hotel Keels/401 North York.For more information and to register callWende Boddy, Assoc.Mgr. at (905) N7-2546 or Fate (905j 607-2547.TPUG (Toronto PET User Group) meets thesecond Tuesday (AMISA group) and thefourlh Tuesday (C64/C128 group) at YorkPublic Ubrary, 1745 Eglinton Ave. W. (oneblock west of Dufferin) Toronto, and on thethird Thursday {AMIGA 8 C64/C128) atAlderwood United Church, 44 Delma Dmre(OEW 8 Browns Line area) Etobicoke. Agmeetings start at 7:30 pm. Call (416) 253-9637. BBS at (905) 273-6300. Emailtpug@icomm.ca.

TOSHIBA NOTEBOOK t91ocs zoram, 14,4Pccard modem, 3 batteries mint $750 obo416-929-79N sunrise@intertog.corn.UPGRADE YOUR 486 to a 486dx266-brandnew cpu- only $20 call 416-566-1103Walter.US RQBOTICS 33.6 faxmodem with cdsoft-ware and manual sell for $65 call 416-566-1143.USR WINMODEBII 33.6lun ask $50, 2Magitronic Network Cards, ISA, 2 fo'r $30.Call 416-696-1555.VGA VIDEO 256k $10 modem 2400 'Yv65 orbo Paul 416.7494778.ZIP DISKS (used) for sale by owner upgrad-ing to syquest drive $10 each sold in packsof 5. 413-1 698.

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Problem solving, Upgrades, Custom built,Tutoring, Configs. ONLY $30/Hr.! Exper.Professional. Call DeLand ONSITE 90&51-2569.MACINTOSH DEALS. Smoking G3 PowerMacs, Graphic Design, Digital AudioWorkstations. We' ll work with you to findthe right solution, New or used, we deliver.Emerald Consulting 416-249-3871.WIN95/INTERNET training in/out $25 hr.Photos to CD. 431-1513.YOUR BACKUP SOLUTION: CD Copy$10(blank CD inc.) Located in Oakvige. CallJoe (905) 3384I724.

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a r ain to remem erBy Ross MacDonald

TltanlcOh, they built the ship

To sail the ocean blueAnd they thought theyhad a ship

That the water wouldn' tgo through

But the good Lord raisedhis hand

Said, the ship auld neverland

It was sah-ad when thegray-ate ship went down

Oh it was sad (so sad)Oh it was sad (so sad)It was sad when the gray-ate ship went down

To the bottom of theSeeeeeeeeeeeeeeeeeeeeeeeeee

Husbands lost their wives,little children lost theirlives

eeeeee

It was sad when the gray-ate ship went down.

Ker-plunk! It sunk! Like askunk!

eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

e Titanophiles will immediatelyrecognize that this disc is about theirfavorite mass exodus to Davy Jones'

locker. DiCapriophiles, on the other hand,won't have a clue.

A Night to RememberFrom: The Voyager Companyin Canada: 299 Queen St. W, Toronto, ON M5V 2Z5Tel: 416-591-7400 Fax: 416-591-7465http://www.citytv.cornFor, Windows, Macintosh platformsEstimated street price: $29.95

A Night to Retnetnber is the title of whatis arguably the best Titanic movie made todate despite the more recent productreleased by the king of the world. Anaccount of the sinking told in sort of,maybe-ish, documentary style, this 1958British production features the likes ofKenneth More, a pre-Man from U2LC.L.E.David McCallum and even a pre-Avengers,pre-Goldfinger Honor Blackman amongother "I' ve seen him in a million moviesbut don't know his name"-type British filmstars of the '50s and '60s. A tale well told byall accounts and undoubtedly fascinating toall but the most shallow Titanic enthusiasts.

But this isn't a movie review, alas, so themerits of the film, /b Night to Remember willjust have to be discovered elsewhere. Onthe other hand, as a CD-ROM, this disc isequal, if not even better than, the movie itaddresses.

That's because Voyager not on lyincludes the entire two-hour film, but addslots of those CD-ROM, multimedia bonus-es that enhance what is already a very pop-ular topic. As you watch the movie, forexample, you can hear scene-by-scenecommentary from Titanic experts DonLynch and Ken Marschall, you can see ablueprint of the ship (impressive on itsown1 that's directly hot-linked to scenes inthe movie and you can learn, though adiary-like interface about the real passen-gers who are portrayed by all those venera-

ble actors.It is arguable, however, that watching a

movie on your computer is a less thanpleasant experience. Especially when.itis.shown in less than full screen (in this casea window that's about 6x4 in.). But anyoneinterested in the topic will purchase thisdisc more as a multimedia document tobolster their accumulation of Titanobilia.

Voyager has also very nicely thrown ina bonus disc containing a 1993 documen-tary on the making of A Night to Remember,a one-hour "watch only" extra containingthe usual behind-the-scenes-footage andthe original British trailer for the film.

All in all, a handsome package at a bar-gain price that ought to be an especiallyhot property right now. 0Campfire so— ng

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,"'::.iji"A"'9 VERT I SIN 0:.'''-'.INDEX&.Chapters............ . . . . . ..91Micro Computer Hardware Dir....92Microsoft Press .... „.... ..,89PC Mania ....... . . . . ,72,76,92Ths Computer 8 Book Centre ...92U of T bookstore ....... . . . . . .49CD ROMCD Creator ....... . . . . . , . . .101Computer Ultra ...........,.100Oanforth Video Productions „..100Driving Force Tectmologies ...,100Pinnacle Computers....... . ..100Punch Media ............,..101Computer caeealPower suppliesSinotek CPCN Corp.) ......,...50Digital PhotographyHenrys ... • " • • •...,.. . . . .21FinancialTDBrmk ......... „.. . . . .TE-7Nardwarik Software01 Communique .............10 '3P Computer 8 Network Canada,68Aaronic Technology ..........,38ABC Computer ..... „ . . . . ....87AGC Maxsystsrn;-3;-'::--;: ..'-,;:;-;-:.52 .AGM Computer System Ud..., ..84ACP Marketing'...,.';- ....50Addtronic Compirtsr, „...,, ...82Advanced Computer';...,':,'".'.89Alpha Computer Connecdon .. „.62Argo Coinputer Distribulion .....40Avant Garde .-' ..., "....:-'-',"...68Best Value Computers ........7tBrampton Electmnic Compommts 41Can AucUon .........,... ...85CanwIn Techreiogies .........,52CBN Solutions==-:,-=:; ..=' '.P.',. =-=,'„. 33CD Movies N Games,.:..., ..100Cellular Battery Carp.....::;::.'.86CLTiCommerclal Laser Tech......83Compumemorles ....,.......;61Computer Capital .;.....;....69Computer linage ...,...,.....72Computer Ihropls Tech.....71, 100Computer Rental d Sales...,...79Compufsr Second. Source .-',.;...69Computsrpark:...........:...100CompuTrsnd ......,....,...105

. Computronc,=,'::- '.'-, =;:>:-';::-;=l'-;:..65ConneU Computer....... , . . . .7)

- CPU Data Systems =.==';. „.=;:= ",'.73'Cydx ........,...., . . . . .,TE-9D aytek ., ~ "~ - =-' -'-"- 26l}anbury Saiei ...,,,... „. ..,79DellCanada .".' .",...,.'.""., 47Dominion Business Machines...100DTX Computer ..........., ..43Dym Lync 2000 Incr":,'i' • > v.""' s .72

EdE Computer Gate .... „....58Electro Gom Distributing .. = -;... 42GdLink.Jet Refill .....,,~...85GoodAs New Computers..."....30HawlsU Packanl,,......-;...,9Hits..... „ . . . . . , . . . . . . . . ,103Houston ..":.-'- . . .,. . . . . . . , . . . .19IBC Computer Oisldbution,..., .54C Technology ......,........78ICCT Computers Canada inc ....51lnfonat Computer Systems..., ..62IPC".,"-';-" ".-":-"';...;-';-":....'-;:; ..108

. Just Checking Corp Ino,....... 29K-MaUc Global Tradktg-"-~=- ' -..".79

Logic Computer House ....., ..45Macrotech...... . . . . . . . . . . . .83MDG Computer .....20,22, 46, 47Medex Computer...,.........78Micro Video....... . . . , . . . . .101Microtek ...... . . , . . . . . „ . . .55MIT Computer Supplies ...,....75MMAX...., . . . , , . . . . . . . . . .53hIPT Computers ...,. „......56MuNmedia Effects ......., .TE-22Notebook Probkrms...........78Numbertsl Inc......,...,. „,.76OA Comp Inc..... „, . . . . . . .66OZ Tech Computers ....., ..TE-11PC Magic Computer Inc.. „...106PCQuUst ....... . . . . . „ . . .101PC Vdktge,.....,..... . . . . ..16Perfect System Inc............55PNP Computer ......... „ . .10tPrima Computer Inc, ........,.48PV Computers ..': - ' . . . , . ....,.83QSR.COM.........,.. . . . ...48Rema Computer Safes;,...,...73Rocket Computer Systems....,,70Rogers Computer Technology ...38Rytdkr Computer Csnke ..TE-16, TE-17Samsung,............ 27, TE-3Sceptre Technologies, inc....TE 20Ssgai comm,,, „. . . . . . „ .,43SkyNst '"' ; :

' ' , . ' . ' ..., . . ..TEASmart Machina .....,........57Software Exchange,......,...81Solunst '':.;-';'-..::-;-'-;::;-......,...30Sdnnam Computer Network .....74STD Systems Inc. '; ." - . ..,... „107Summit Direct ....,. „ . . . .34,35Techiave Computer inc, ."...TE-27The. Computer Edge ...,......44The Last Byle ......, . „, . . .t04the4indar corn .;--.-...,....,...16Thmne Computers......,.....89TNE Electronics .'....,...,.TE31Tomken Computer Supplies inc...76Torontek Ltd....,.. . , . . . . ; . . .74Trade Depot „........, . . ...60Tribus .......... . . . . . . . . . . . .83Turhocom Computers ....,... 23Ultihet,.'.....,~„...,......,25Umon Computer ':."".-.'...'-',..., 23Viewsonc ..........., . . . ... 3Wsllcom,'....., . . . . . . . . , . . .78ytrmChip~A.;=-'-:........ ;:::, 37Wintec Computer . „......,.,60Wintsl Computers ... „-: :.' - : ; . „ ,.24Wintronic Computers Plus „....82IYu Electronic Canada,......100Yes Computer .....,...... „.68YHC Caseehs Industrial Ltd,,...83Yonge Computer ............ JHZodiac Systems............ „88Zoltrix .-";-'.:....' - ;- ' . . ..., . ..TE-13Macfnteeh.'':.':.'.".-".;-::."';:." "-'-':.:::";,.'„=-Clickon '.;,......... . . , . . . ..80Compukr BuytARmhmDirect ..77Simmply Macs ... „,....,...100MfscegansouePerfect Health....,......, ...59RecruiIAdi{Patriot Computer) ..TE-21Networke;:.":,.:.'::-','.Cmla Technotogkts,...'".'..... 59

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Datsch Netwoddng 8 Tschnoktgies .,55Networx ......, . . . . . . . . . . . .63NotebooksAngel .. „..., . . . . . . . . . , .TE-24Eurocom ... „... . . . . . . . .TE.12Eurocom .....,........ „TE-25The Notebook Store ......,.TE-19Online8com .....,...„ . . . . . , . . . . .49Net Avenue ...... „..... ...13AccessVantage .........,.TE-28Comnet Communications ....., .84Cyhernet.....,... „ . . . . . . . .90Dynamic Web Internet Services ...8Elosofl...... . . . . . . . . . . . .TE 28i Digital ....... . . . . , . . . . . . . .88Interhop Network Services Inc...82lnterlog Internet ......11, 17, TE-2Internet Direct...... , . . . . . . . .12Irdemet Direct SmatLan ... „...14iStar .....,..., . „..., ..TE.14Myna Communications.....,...36Netcom Canada ...;:;; .,15, TE.82NetNation Internet „.... . .,TE-23NstWave.....,. . . . . . . . . ;"".,,53Passport Online ...........TE.30Pathway Communications ..... 28Planeteer Internet ......., ..TE.4Qualikom Canada ...........,88Tamco Technologies ...,......81The Connection,,, . . . .,TE-29The Wire...,.'... „.:... „; . 88Vasnet Communications,.......85Yes IC CommunicaUons......, .31Recordabie Data MediaWestern Imperial Magnedcs Ltd ..101Service d ConsultingGBL Data Recovery Technologies ..100GomNet Services,.....,.....100Oorfxdsr Discovwy Senrice Centre 101Computer Square,..........101Data Recovery Labs ...,....,101Digital Tomato ...... „.....,100ITS Pro ......, , . . . . , , . . . ,TE 5Unux Canada ......,....,...92Monitor Plus Inc ...........,101Nomi Computer-Sense..... „.101SPD Technonologiss,........101

Copywell,... „..... . ... „..82Uno Depot .;...,.;;,... ; ..73The Computer PaperAdvertisers Web index...,....,8$ISP Usting....... . . . . .;"-.-,86, 87Subscriptlons,....,. . . . . . . . .f02Toner RsmenufactursrComplete Parts and Service....,30Laser Speed ...,....,...., .10tTrainingCanNET Technologies .... „...98Gompuhelp Instilute,... „.....97Dynamic Computer Associates „,96ForeFront Direct ....,........95Indus Systems... „...,,....,51Lan Gircuit ... „.....,. . . ..,96Maverick Solutions,; .. . . , . . .96MIGROHARO ......,.......,94MPC {Micropower) Inc........ 93Orchard Systems...,,....., .,94SAIT,.... : ; . . ; =;;... . . . .100SoftTrain Institute ....,.. . . . . ,94Toronto image Works....... „,93Canadian Business School;-::-' ':..98

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Fill out this form d send it with your payment 1 ysar @$2995 Csrada ($75 IS, $1350vsrssss), 2ywus e $4990,3ysws O$6585.To: yks Ussr]sfsr Payer, Sutta 200-99 Atlantic Avenue, Toronto, ON M6K 3JS

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In the age ofcyber-terrorism,governmentsare the main

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So, at some point, we' re talking about a

there is a limitto what an indi-

vidual can do todefend his or herself,

and a limit to the reme-dies that an individual

can obtain for damages suf-fered, and to prevent further

harm. Take the situation to the<.:.s '", "„::.: ';.p global stage — which the borderless

Internet logically leads to — and itbecomes apparent that the security oi

the increasingly interconnected world ofcomputing is an international responsibility.

need for collective action, for law writing, lawenforcement and government intervention atlocal, national and international levels. Theproblem is, some of the biggest threats to com-puter security are posed by the same govem-ments that we want to protect us.

I irnow who I ambut who are youTGovernments exist on multi-ple levels, both official andunofficial, publicly visibleand accountable, and hid-den. Even an overtly democ-ratic national governmentsuch as that of the UnitedKingdom, the United States,

France or Israel has an invisible component,which conducts espionage and clandestine mili-tary operations, and withholds secrets consideredessential for "national security" away from theeyes of its own citizens. Increasingly, those secretactivities have an element of computer technolo-gy in them — intercepting electronic data, storingit in databases, and analyzing it with the aid ofcomputer tools.

Even countries that are officially allied toeach other conduct electronic espionage againsteach other, often in the arena of economic com-petition, and increasingly with the aid of tele-com, computer and satellite surveillance. Nomatter what laws are officially enacted to protectprivacy, for example, interception of networkdata by governments would appear to beincreasing. I say "would appear to be," becausesecret government activities, especially possiblyillegal ones, are often protected from scrutinyunder the blanket of "national security."

One of the best ways to get some sense ofwhat's really going on is not to ask a govem-ment's own representatives what it is doing, butto listen to its opponents' or victims' accusationsof info-crime. Add up all of the claims andcounter-claims, and it soon appears that every-body is using computers to spy on everybodyelse.

For example, a recent book by a Frenchauthor recounted tales of U.S. espionage actionsagainst France, some of which were "busted" by

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large,complex,

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the French authorities, and then publiclyrevealed, to the embarrassment of the U.S.What the French author was suspiciously quietabout were similar activities by the Frenchsecret agency DSGE, which operates an exten-sive, ongoing program to steal industrial secretsfrom many of its supposed Western allies andfriends.

Recent newspaper articles in Canada havealleged French successes in stealing informationon Canadian bids on international contracts.Espionage techniques ranged from old fash-ioned bribery to electronic surveillance to copy-ing or stealing data files. The payoff for this espi-onage campaign has been billions of dollars ofnew business and thousands of jobs for theFrench economy, and similar losses to Canada.

Nations have no friends, only interests'The United States has a host of governmentagencies that rely on digital technology to spyon that country's friends (including Canada)and enemies. Agencies such as the CentralIntelligence Agency (CIA), the DefenceIntelligence Agency (DIA), Drug EnforcementAdministration (DEA) and many others dependon electronic eavesdropping and digital satellitedata for much of their intelligence. Althoughofficially restricted in the kinds and amounts ofelectronic eavesdropping they can do at home,U.S. intelligence agents have very few restric-tions on what they listen to outside of U,S. terri-tory.

Overshadowing all the other intelligenceagencies on the planet in terms of its ability tolisten in on every kind of electronic conversa-tion, however, is the U.S.'s little known orunderstood National Security Agency (NSA).Endowed with a gigantic budget that is said tobe similar to the CIA's (no-one knows for sure),the NSA exists to watch, listen, decode, and siftthrough all the world's communications.

Through a network of private contractorsand government labs, the NSA benefits from theU.S.'s development of computer automatedtranslation technology, which does a quick sortof intercepted non-English language data, andidentifies messages of possible interest for fur-ther, human scrutiny. The NSA and the U.S.'sother military, police and space agencies, havebeen the principal instigators of the develop-ment of computer technology in the last 50years, and they continue to be one of the mainmarkets for the latest in supercomputers,encryption, decryption, data analysis and com-munications technologies.

The growth of the Internet has become anarea of great interest to government spooks.About 54 percent of Internet information

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queries are currently routed through theAitaVista search service, which'is owned byDigital Equipment Corp. When I was in PaloAlto, Calif. recently, I asked a Digital researcher ifthis was a matter of interest to U.S. governmentagencies. In the presence of witnesses, he evadedthe question. He approached me afterward in pri-vate and said, "Of course it is. That's behind thedevelopment of the translation software. Wecan't talk about it."

Firms such as IBM, Oracle, Digital, SiliconGraphics, Rockwell, and others have been inti-mately involved in "black" projects, whichinvolve developing the capability for the NSA,CIA and others to spy on anyone the U.S. deemsnecessary. By comparison, the surveillance activ-ities of private corporations and local lawenforcement agencies are relatively minor.

Canada, too, has its own info-warriors, inorganizations such as the RCMP, the CanadianSecurity Intelligence Service (CSIS), and our ownelectronic ears, the Communications SecurityEstablishment (CSE). However, compared to theAmericans, Russians or Israelis, we are in the lit-tle leagues.

So what?If you' re not actively involved in smugglingheroin or plutonium, should you care if U.S. orother nations' spooks have the ability to readyour email? In the short term, probably not.They are interested in the big picture and the bigplayers.

However, the history of America's domi-nance in computing has shown endless exam-ples of American technology flowing irresistiblyover the planet, being picked up by othernations and individuals. The futile Americanattempt to restrict exports of encryption tech-nology, for example, shows that the U.S. is con-cerned about its own technology being usedagainst itself, but it has limited ability to controlhow that technology is used once it gets off-

Most nations around the world, includingthose hostile to the U.S. or the West in general,are gaining proficiency with computer and tele-com tools, and building their own info-techinfrastructure. Once the knowledge and tools forcomputer surveillance and info-war are every-where, they risk being used more widely.

We face a future where privacy may wellbecome an outmoded concept whether we like itor not, and where information technology is aprincipal weapon in the great game of econom-ic, political and military competition. Giventheir history, putting governments in charge oftelecom security and privacy may be like puttingDracula in charge of the blood bank. 0

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Intel Ca(crau Processor 266MHz CUGd6Intel Celeran Processor 300MHz CUOOOIntel Pentium N Processor 266MHz (w/512K) CULK266Intel Pentium O Processer 300/333MHz

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