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THE COMPUTER PAPER AUGUST'92 3

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THE COMPUTER PAPER AUGUST'92 5

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Iwacs aron't BotalNacsRecently, a Vancouver business mag-

I I azine ran an opinion piece question-i ng the l o ng-run v iability o fMacintoshes. The writer's thesis wasthat the Macintosh line of computersis a sinking ship and that users would

If,.,;,'::": jump on the Windows Argonaut. Hebe better to abandon it now and

used the analogy of the failure of the

market. Because at The CorrsprsterPaper we use Macintoshes extensivelythroughout our business, I foundmyself getting hooked by this argu-ment. I both strongly agree and dis-agree with the writer.

Why i disagrooIt is always risky to compare differentmarkets and say because somethinghappened this way in one market, itis hkely to happen the same way inanother. This fails to recognizeunderlying structural differences and

kets and how they perform.

Betamax format in the home videoMore than half of the world's PCs are already connectedto local area networks. BY GEOF WHEELWRIGHTWIFBIGSS N G O N O r k s e eeeeeeeeeeeeeeeeeeeeessasaeesssssssseeeeeeeeaeeeeeeeaee4eiLAN

RAID G I O SS a r y e eeeeeesseseaoosseeeassseeeeeeessssasseseseeeeeseeeeessssesseeeos34Redundant arrays of inexpensive drives. BY MIKE WOLFE

5 A T U 8 5 5Diving Into Networking ......36

RAID: Fault Tolerant Disk Subsystems .--.33GI O S S a r y o sseseeeesesoeessessesssseeeessaseseseeoeeeeeoeeossoooseoeeaaaeoas45

the chaotic nature of different mar-

The writer's thesis was that a "bet-ter format" Betamax lost in the battle. What may have happened wasthat the formats were not significantly different and the one with themost movie titles won. Is there a significant difference betweenMacintoshes and Windows/MS-DOS computers'

Woaltnossos with WindowsIn a professional business environment, the last thing you want to bedoing is wasting time installing and maintaining computers. TheMacintosh can often pay for the additional upfront cost by being pri-marily user-maintained. Computer consultants can be a much largercost than expensive computers that work right. Apple has finallywoken up to this area and is promoting it in a new ad campaign tar-geted at Windows called, 'This is making it easier?".

Most computer users who have worked on both platforms willagree that a Macintosh works better than Windows. The questionremains how much more this is worth.

Why I agrooIndustry experts tell us that Apple will sell over a million and a halfMacintoshes this year. But these same experts bring up the issue ofApple's long-run viability.

"According to 1DC's report, Appk has o twoyear window of opportunityin 1992 ssnd 1999. Its growth phsn ealk for strong high-end systerrs penetrrs-tion into corporate rseeossnts, inererssing rsrsrhet share lssrgely throssgh massrsrsrheting of lmuond rsrsehines, intermationrsl erspansion, and rs profstrsbk eo-deoekprrsent rrestrsre with IBM.

If Appk fails to aeeornplish rst krsst soow of these gords, 1DC warmed, iteorsld shore thefate of rrsidrange eorrsprster rrendors ssseh os Wang and PrsrneCorspsster... " (Newsbytes)

There are something in excess of 5 million Madntosh computersin use plus the million and a half that Apple expects to sell thisyear hardly a failing market, but when compared with the numberof PC compatibles to be sold, it is a smaller piece of a larger pie.

Apple recently launched an advertising campaign, in conjunctionwith Motorola, featuring a chart of speed tests run by Ingram Labs inthe U.S. comparing highwnd Macintosh Quadras to IBM, Compaqand Everex 486-50 MHz computers running Windows. Lo anc(behold, the Mac wins. What they fail to mention in the ad is the fact PO W e f O O FCIS e e e e e e e e e e e a e e e e e s s s s s s e e e s e a s s r e e s o o s e e s s e e o s s a s I a a s s a s s e s e s s s s e s s e e e 5 3

L t I S123 fot Is 1 2 3 for Home .........................................................81

So you' ve decided to set up an office at home. BY GEOF WHEELWRIGHT

that you could probably buy three 48650 MHz dones for the sameprice as one MacQuadra.

This was brought home for me recently when I visited a friendwho had purchased a SS MHz 486 for under $2,000 complete with100 MB hard disk and color VGA monitor. It just screams along, com-parable in most uses to aQmdra 700, or at least a Mac IHx. To buy acomparable Mac would cost $4 times as much.

This price differential is to some extent made up by using muchcheaperequality components in the lowland clones, but these dayswith vendors like IBM, Compaq and Dell bringing out low pricedproducts and reasonable quality components, Apple's pricing stillstands out as too high.

Apple has done a good job of bringing prices in line on their low-end machines, but no one wants to buy a slow computer or a limitedcomputer. I believe that what they need to do today to stay competi-tive is bring out a range of $2,00048,000 6804$4evel machines withlots of slots (no LC IV's, please bring back the Mac II box). I stillbelieve it is a viable platform, but the prices have to keep falling inline with PC compatibles. I don't think most people will quibble witha $50041,000 premium, but a 800% premium is too high. Apple, areyou listening?

Enj ythei sue.

M t

Reding Between the Pixels. BY PETER TALBOT

by Ralph Wilson. REVIEWED BY NAOR WALLACH

A freeform database for the PC. BY ROBERT A. SMITH

YAWL spells help for Windows users. BY THOM FOULKS

An overview of handheld and flatbed scanners. BY GRAEME BENNETT

Audio sampling and the future of MIDI sequencing. BY GRAEME BENNETT

A first-hand account from a victim of software piracy. BY RICHARD ARMSTRONG

by Lemont Wood & Dana Blankenhorn. REVIEWED BY KIRTAN SINGH KHALSA

Thoroughly Modern MIDI ....46The Pirate's Sting......................78E-mail as a Medium .................82

We test-drive the best-sounding PC audio card we' ve heard yet. BY GRAEME BENNETT

Metz Task Manager version 2.0 for Windows ................15BOOK REVIEW Bulletin BOard SyStemS fOr BuSineSS ..........16BOOK REVIEW Hel P! The Art Of COmPuter TeCh SuPPOrt...19a S k S a m 5 . 1 $o e eoooe.$0$$$0$0$$$$ $$ e $$$$ e ooooos o e eessees $$$ e e e ee ....17S canning for Scanners .......................................................26

ultrasound ..........................................................................52

for your home office. BY DOUGLAS GRAY

Is it a viable alternative? BY PETER TALBOT

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C anadian News ..............................................86DTP N e w s ee eeeeeeeeesossssosooae ooeooooaooosoeo asses eooooeoa86D' 'igital World..................................................65Mac NewS .................64, 65, 66, 67, $0, $4, 87PC News....................68, 69, 71, 72, S7, 88, 93Portable Computers ............... ............. .72, 73Telecom News. ... . ...........................73, 74, 89T rends..............................................74, 76a 89U 'nix News ...............................................76, 94

C alondar of Evonts...........................................SOComputor Training...........................................90Indox of Advortisors ......................................92

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A MIDI program you can really crank up to 11. BY BRUCE HURN

Bundled templates add value to this slightly scaled-down spreadsheet. BY THOM FOULKS

g )' I aea reaiaI g@. p'. .',,"f k':atd (osa I's'r'!I3

Home Sweet Home Office .........18Home Office Computing............61Selecting a Personal Computer...58

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KIRTAN SINGH KHALSAEditor/Publisher

6 T HE COMPUTER PAPER AUGUST '92Ta

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Voice Ilail Heaven .Not HellWith refc,rence to the article by DanaBlankenhorn published in the July 1992issue of The Computer Paper, I would like toclear up a few misconceptions regarding"Voice Mail Hell."

Voice mail is efficient and surely cannotbe blamed for not returning phone calls. Ifthe owner of the voice mail box chooses notto return her call, it cannot be blamed onthe "ineffident" Voice Mail system.

Yes, the telephone system is your compa-ny's &out door, but if you are held hostageby the operator because the system is busyand put en hold for endless periods, it canhardly be a recommendation. Voice mailcan efficiently handle the fiow of telephonetraffic and refer the callers to a desiredextension. If that extension is busy a voicemail system is able to ask the caller if theywish to hold, or leave a message, or re-routethe call to the next available person.

The article was ill chosen and badlyresearched, and as a consultant spedalizingin voice mail in your paper, I am somewhatdisappointed to see such articles appear.Dana should keep in mind, if your messagesare still not being answered, it's obviousthey don't want your business.

Compu-Tel Voice: Mail Systems(416) 40MI522.

Editor's GnamentThe fustrntion that Dana cxptaucd in thc astick"Voice hfail Hell" is, I am sure,familiar tomany. Yet point is well taken, however, thatmuch of the frustration stemsfrom overloadedPcoPk hying to coPc with too much work arul toomany phone calk to return. Voice mail is hctv tostay, and wellMesigned andfkxibk systems do

each issue cover to coverl

Closeted IIS InfonnetlonLast night, cofFee mug in hand, I dosetedmyself in a quiet room to do some seriousreading in my Gmaputcr Paper. I have been asubscriber for several years now and read

I didn't get past your editorial thisround as your topic is one that is of greatinterest to me and upon reading it Ibecame thoroughly sidetrackedl As a userof a variety of online information systems Iwas pleased to see your promotion of aCanada-wide, affordable data communica-tion network In reference to the subject of"popular," open access to online systems, Iam enclosing an article from theJuly 1992issue of Online magazine that I think youmight find interesting. The NREN referredto in the artide is an acronym for "NationalResearch and Education Network"

Regarding "Canada Remote Systems"-when I read that it was only available as alocal call from Toronto a little bell went offin the back of my mind. I seemed to recallthat INET 2000 (Telecom Canada's nation-al network service) provided a dialaut fea-ture whereby PCs and bulletin boards inother dties can be accessed. Sure enough, aquick on-line check and there it was,

cities. Although it is not free the cost isn' ttoo bad as far as online services go: primetime is $9.00/hour plus 5 cents/kchar, non-p rime t ime $ 7 . 50 / hour p l u s 2 . 2 5cents/kchar.

Just to ensure that it worked I locatedthe number for Canada Remote (798-7750or 798-7781) and tried it. After a few busysignals I was put through and signed intoCanada Remote Systems as a new user. I wasgiven 20-odd minutes of free time to

Continual on page 7

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THE COMPUTER PAPER AUGUST '92 7

TORONTO OFFICEONTARIO AD SALESJohn Oliver (416) 588-1580CIRCULATION MANAGERCharles OliverOFFICE MANAGERYvette DoucettePRODUCTIONTom LewisPRINTERMatroland

VANCOUVER OFFICELC. AD SALESHari Singh Khalsa (604) 733-5596Dyal Singh KhalsaDISTRIBUTIONKen Kemp a Co.PRINTERTranscontinental West Printers

CALGARY OFFICEALBERTA AD SALESPatrida FitzGerald (403) 262-5737 CalgaryTanya Bielanstein (403) 459-3554 Edmonton

WINNIPEG OFRCEMANITORA AD SALESSuzanne FitzGerald (204) 949-7720

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Tins rs votume R, No. 4 Auelrsy 1sa!

To haw 12 issues of fhe Computer Paper mailed directly toyour home pn Canada), send a cheque for S24.SS so Suiteea, S661 West 4th Ave., Vancouver, LC Yen spa Americansubsctlpuons please send $40 ln US Funds. Ovetseas pleasesend San CanadralL

The Computer Paper ls rsublished monthly by CanadaComputer Payor inc. An tlohts reserwtL Reproduction Inwhole ot in part whhout the perm'lsslon of the Pubasher lssstlcuy ptohlblsect The opinions expressed In arlkles ate notnecessarily unsse of the publisher.

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PUBLISHER I EDITORKitten Singh KhalsaMANAGING EDITORGraeme BannattCONSULTING EDITORGeof WheelwrightCONTRIRUTING WRITERSRichard Armstrong, Graeme gannett,Thorn Foulks, Douglas Gray, Bruce Hum, KirtanSingh Khalsa, Robert A. Smith, Peter Talbot, GeofWheelwrighL Naor Wallach, Mike WolfeNessvbytas Canadian Editor: Grant BucklerART DIRECTORCarolyn HowsePRODUCTION MANAGERKit GriffinPRODUCTION STAFFErnest Stelzer, Ron Braunagel,Karol Morris, Jeff SwansonNATIONAL AD SALESJohn Oliver (416) 588-1580 TorontoACCOUNTING MANAGERDharm Kaur KhalsaACCOUNTING ASSISTANTRosa AgnegoADMINISTRATIONSuzanne ByassCOVER ARTby Graema BennettPROOFREADERNeall Calvert

motherboards.

tained therein.

H. Rother

Robert Todd

Richard Rheaume

won'tiOne of the cute answers we sometimes

I read with some interest and amusement

explore the system and was invited to signup as a paid user ($129/year). It seems thatthe operators must have been listening toyou as they are offering a plan for usersacross Canada. I am enclosing the advertise-ment for your info. If you want further infoon INET call Lorna Eng at (604) 6658658.

Keep up the good work; your paper iscertainly an entrepreneurial success storyi

Yours sincerelySusan McLoughlinProprietorICOMM Information ExchangeVancouver, BC

Ontario FanI am most impressed with both the format,looks and contents of the two issues I haveseen and wish you luck in your endeavor.Con gratulation sr

Aurora, ON

gga: Upgrading your PC.The artide covers almost everything excepthow to back up the newly installed largehard drives. Though Canon has developeda floppy it is only available in their stillvideo cameras and related equipment.(Cost of disk $16 CDN).

The only alternative available is a tapedrive. Some require an IDE HD/FD con-troller. For convenience, internal mounteddrives are preferable.

Also: some AT 286 8MHz groups areusing proprietary cases and motherboards.It is very difficult to upgrade these PCs,because the mounting hole pattern doesnot match the standard pattern with today' s

P.S: I own a Canon Xapshot, whichtakes 50 4" x 5" color pictures per 2" disk.When transferred to the PC each picturetakes 991 K memory.

Vancouver, BC

African ConnectionI read your May '92 edition of Thc ComputerPaper for the first time and I was veryimpressed by the useful information con-

I mostly enjoyed the artides on the CD-ROM and the printer engines in yourJuneedition as well as some other valuable arti-des.

O.B. AdisaIbadan, Nigeria

DOg RgivtIt seems to be a constant dog fight at thenewsstands to get the last copy of yourpaper if it isn't already sold out. The arti-des are newsy and informative and all theadvertisements are great!

Terrace, BC

Accounting Scamyour editorial about NewViews. I' ve metPhil Quackenbush and am certainly familiarwith the product f'rom my Bedford days,

We used to get 'The Cheque Question"a lot, too. Even though Bedford may havebeen tighter in places than NewViews, it waspossible to print an unposted cheque. Thequestion really is, "Will this software keepmy people from stealing?" Of course it

used was, "lock up your cheques in yoursafe when you leave, the same way yousecure other valuable papers." Another was,"sure this can be done, but you can do itwith a manual bookkeeping system, too."

Congratulations on your expandingpaper.

Tom O'FlahertyRichmond Technologies and Software Inc.,Burnaby, BC

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NewViews 1.40 adds speed andstreamlined design

Hard Drive Plugs into Parallel Port ""'~" - """'-:.+,

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Contact: Q.W. Page at (416) 946-9460.

Toronto-basedQ.W. Page Associates announced a new version of itscriticaUy acclaimed NewViews accounting software-which it claimswill be faster and easier to use. Pop-up "select boxes" allow users toselect data from a list of valid items rather than key in numbers.

Meanwhile, the company has also added ten additional views ofaccounts to simplify data entry and provide improved accountanalysts, audht and controL Transacthons can now be mewed orprinted both by sevenwharacter alphanumeric reference numbers

40 MB - 500 MB '. High Speed Data Transfer

Has Printer Port Weighs 2.5 Ib;

t

Macintosh gets newscientific softwarer 'scTape Backup Nafional Instruments of Canada and MetricS ystems have a nnounced t h ei r n e wSurfaceView threeAimensional plotting sys-tem to work with National Instruments'Macintosh-based L ab V IE W sys tem.Meanwhile, nuLogic has expanded its motion-control solutions by providing a LabVIEWaden l ibrary that allows Macintosh I andQuadra systems to be used to control stepper

Plugs into Parallel Port 160 MB (to 320 MB) 600 MB (to 1.2 GB)

Data Transfer 5 MB/min 2 GB DAT Drive available motor boards within LabVIEW.

Contact: National Instruments of Canada at (519)622-9810.

Use your PC to win bigIMPAQ

or 140lHIO3-9272'Yes, you could change the rueather. You couklmake it do something different from what itwould othercuise have done. But if you did, thenyou wmckl never knmu what it wmckl otherwisehave done. It wouk( ie hke giving an ecctra shuf-fle to an already well-shegets pack of cards. Ymcknow it auill change your lack, but you don 'tknow whetherfor hetter or worse. "

. James Gleick, Chaos.

In all likelihood, the third oldest occu-pation is that of the gambler. The fourtholdest is probably that of the oracle or seerwho could provide the answers for the gam-bler. Adding a new twist to games is theadvent of software packages designed tohelp gamblers win at the lotteries. GailHoward's Smart Luck Software promises tohelp you win through "Balanced Wheeling

number of combinations covered, lower

Systems." With Howard's system you chooseyour own numbers and the system helpsyou to create mathematically correct com-binations that give you the most efficientcoverage of the group of numbers you havechosen to play. The idea is to minimize the

your ticket costs and increase your chancesof winning. In the small manual accompa-nying her program, she notes that choos-ing the right lottery helps. Lotteries withsmaller number fields increase the proba-bf)ity of winning. The program has exten-sive coverage, including historical winning

runs on IBM-PC and compatibles and sellsfor /US 99.95.

Contact: Smart Luck Software 1-800-945-4245.

number tables of Canadian lotteries. It

Fujitsu introduceslow-cost laser printerand tiny magneto-optical disk drive

j rjrC'tjjtlC

SUBSCRIBE TODAYI want to SIIBSCRIBE and RN L TBs Canada Computer Paper Inc.,receive 12 great issues of 8-3661 West 4th Ave.,

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Fujitsu made a fthrther push into the laser-printer market last month with the intro-duction of a new, sh b42000 eight-page-per-minute laser printer: the Fujitsu VM800. Ifoffers built-in HP LaserJet III emulationand, using a Fujitsuwnhanced version ofthe PCL 5 printer language, daims to pro-vide much faster image and font process-ing than other printers in its class.

Even more interesting is the company'sannouncement that it has developed amagnettsoptical disk drive with a slim, one-inch profile. Known as the M2511A, it willbe particularly suitable for installation inPCs and workstations to replace conven-tional hard and floppy disk drives. It isoperated via a standard SCSI-2 controller,

rovides an average seek time of 50 mil-seconds and can store up to 128 MB of

data per disk.

Contact: Fujitsu Canada at (41 6) 602-5454.

II ADDRESS: Card Number ExpiryI Name on Card II CITTa PROII-s Signature II POSTAL CODEs Which EsRiicu Would Ton Lihe hs Rccchrct ILaa ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ' ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ alB.C. A l berta M a nitoba

THE COMPUTER PAPER AUGUST '92 9

Using imaging systemsto fuel the imagination Yet more Wmdows software developers are

jumping on IBM's QS/2 2.0 bandwagon.Computer Associates Canada announcedlast month that all six of its currentWindows products including its "rnission-critical" CA-Unicenter system for systemsmanagement will be developed for 0$/2

Computer4ased imaging systems have longbeen the province of only those who coulda8'ord highwesolution displays, lots of RAMand PCs with powerful processors. But aVancouver-based company has come upwith a new system that vdll let anyone use aPC for imaging. The company is called"Digitizers" and it,has set up its Brst pio-neering imaging center at The Bay inVancouver's Pacdic Centre MalL

For just a few dollars, Digitizers will digi-tize and then modify any hnage you like,letting people see what their planned hair-style wiH look like before they actually letscissors near their hair, what a new land-scape design would look like on theirhouse, or how the addition of new carpetsmight change the look of a living room.

In addition to producing "predictive'images, Digitizers wiii also let you use digi-uzed images to produce Tehirts, put pho-tographs on coffee mugs, do color copyingand create personahzed keychains.

Contact: Dk)lzcra at (804) 689-2302.

Nlicro Drives CanadaarrIves In RichmondMass storage supplier Micro Drives ofCanada has opened a new regional ofnce inRichmond, B.C. and established a new toll-free information hotline. The telephonenumber which win provide prospectivecustomers with information on the compa-ny's hard drive storage systems, memoryand tape backup systems and CD ROMs is1400468-9667 and a fax hotline is alsoavailaMe at 1400-248-7151.

Contact: Micro Drives (604) 2444767.

Send and receive colorfaxes on your PC

05/2 2.0 gets a further boost flem Computel AssociatesAccording to Computer Associates

chairman and CEO Charles B. Wang, thereis a huge, untapped demand .for QS/2applications. "Our corporate clients aretelling us they want to go to OS/2 becauseit is robust and supports missionwriticalapplications," he says. "We' re going to givethem those apphcations while continuing2.0.

S S

I

to offer products for Windows. Andi iist aswe' ve been able to deliver a record munberof Windows products, we expect to surpassthat achievement for OS/2. We' re talkingabout seven new products by this fall andthat's just the beginning."

Contact: Computer Associates (418) 87&8000.

8

Vancouver-based computer fax specialistTehmax has entered the color hot marketwith a new product called RainbowFAXPRO. Based on Telimax's proprietarySoftFAX technology, it allows a standard PCto scan, send, receive and print colorimages to any other PC running the samesoftware. At its most basic, it is.a relathrely"hands4ree" way of sending color Sles Irom

ner and thermal color printer at eitherend it offers an alternative to the new waveof proprietary colm fax machines hitungthe market at around the $50,000 mark.The RainbowFAX PRQ software selb forgl99 while a version for small businessesand home users goes for just $69.

Contact: Ecfward Lee, Telimaxat (804) 288-1124.

TEIL Windows ToolkitRelease 3.0 announcedTKGL Systems Corporation, a Vancouver-based Windows software developer whosestocks trade on the Vancouver StockExchange, has announced a new version ofits Windows development toolkit. TheTKGL Windows Toolkit Release S.O com-prises four components: a graphics inter-face, virtual memory manager, font andicon editor and graphical user interface.nsells for $N9.

Contact TEGL at (804) 869-2577.

one PC to another. But with a color scan-

The $tepUp'" modular board system for 0 Computersgives you the lolal flexibility for easy upgrades and gerperformance and reliability of one of the worirys premierecomputer manulaorufem.

Design and Engineering by North American award-

Manufacture, integration and assembly under onehouse

Quality control at four levels of manufacture Performance and reliaMity of the highest level Q by javell specializes in fully modular 386 and 486

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ERMIII

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10 THE COMPUTER PAPER AUGUST "92

Get ready to pocket a net hard driveon how many you buy it will sell as a sin-gle unit for $568, while anyone buyingthem in lots ef 100,000 or more gets theprice cut te $316 per drive.

HP is also hoping to sell the drive tocompanies that pro-

alone public com-puter syst e msdesigned into theback of airline pas-sengr seats, hotelrooms and "comput-er booth" kiosks. HPsays, for example,that users could sim-ply take a n H PKittyhawk PSM-

What's smaller than an average matchbox,weighs less than two ounces and can storethe equivalent of 14,889 typed, pages7 Theanswer comes from Hewlett-Packard, whichhas produced one of the world's smallesthard drives. It willstore 21.4Megabytes of dataand yet is only 2inches long, 1.44

.4 inches high,

HP Kit t y hawkPersonal StorageModule (PSM), thedrive is expected tobe used first inHP's h a n dheidHP95LX palmtopcomputer. T hedrive can connect to PC systems via either astanciard AT-based interface card or aP ersenal Computer M e m ory C a r dInternational Association (PCMCIA) stan-dard interface (such as the one offered inthe HP95IX). Cost of the drives depend,s

inches across and

Knewn as the

loaded with dataand software fromwork or h o me-

ento a phne and activate the computer inthe back ef their seat using the softwareprograms brought onboard.Contact HP Canada at (418) 878-9480 to Ind

duce new stand-

PC suppher Packard Bellh as jumped into t h eupgradable c omputermarket with its new 486range. The company's new486 family~on sisting ofsome 28 separate mod-els uses a variety of Intelprocessors at different lev-els of perfermance. Theyinclude Intel's 20 MHz486SX, 25 MHz 486SX, SSMHz 486DX and 50 MHz486DX processors andrange in price from $1499to f%99.

Any book with a title as off the wall as MirrorWorld or, ThonySopcuaro Acts tho Uniclsnsin a Shosbocc...Hocoit Will HaPPon and What ItWdl hkan has to be worth a leok. The bookis written by David Celernter and publishedby Oxford University Press. It claims to be"a fasdnadng tour of the computer technol-ogy of the near futme by an expert in pro-gramming and artificial intelligence."Oxford University Press has also published

Packard Bell introduces 486range @with upgrade options

An intriguing history of the futureanother topical computermriented book-Managing Cocnpcc tor IIimsos by Eric Louw andNeil Duffy te help tackle today's techno-logia6 challenges while waiting for tomor-row's marvels.Contact your local bookshop or the Ontariooffice of Oxford University Press at (418) 441-2941 to order.

All models are designedto be rtut "right out of thebox" and include a long listof standard feauues a keyfeature of the new 486 sys-tems is the support forupgrade proce ssors.Packard Bell says currentencl f u ture pr o cessorupgrades from Intel can beeasily installed in the newmodels.

Forcompletedetails on thenew 488 range, call PackardBell at (418) 887-8700.

C skA DA 5 C O M R V ICR (N S ORAIA CION C O V R C f

YOU SAW THEIR AD IN

' 3 . ,

,'.C;

st

Ig~aN%0ll

THE COMPUTER PAPER AUGUST '92 11

T/re Elltg Of NOteb00ks i nt e l InsideDon 't Miss! Best Prices Guaranteed(! 8%olesale or Retail!!

Best Service! 24 hour 8'ang-Lab On-site Service Included!!Apple Canada announcesperformance packages

PhotoShop Limited Edition when you buyeither an Apple Macintosh 154nch or 21-inch color monitor. Meanwhile, Apple saysit will also save you $770 if you buy anApple OneScanner and get a free copy ofAdobe PhotoShop LE with it~r between$250 and $1200 if you buy an AppleLaserWriter IIf or IIg and get either a $250r ebate on p u r chase o f a n Ap p l eOneScanner or one of either PageMaker,Alias Sketch or Adobe PhotoShop LE to gowith the printer.

Contest: Apple Canada for the name of yournearest dealer at 1-800465-2775.

Apple Canada hasannounced a plan to

Macintosh peripheralproducts with fourspecial offers. Thefirst Apple perfor-

mance pac" gives youa free QuickTime

Starter 1Qt and SpeedyCD udlity (which itsays would ordinarily sell for $500) whenyou buy an AppleCD 150 for yourMadntosIL The second offer worth up to$1200 in extra goodies gives you a I'reeMacintosh Display Card 8*24 or a free copyof Aldus PageMaker, Ahas Sketch or Adobe

add value t o itsAll st ems ittclude,."Free" Microsojl Dos $.0 Sojheore on 3 L2 Inch PToppies, 2hlB RAM,

l 44hla 3- I/2" Floppy Drive, Past 40 hfB IDEHard Disk Drive/blas.I20 hIB SX' 400 hlB DX/,2 SerkttI Pcraael, Ettternol VGA ond Eeyboard Ports, InteNigent Power Saving hfanagetncnt, High Deftnuion 32Gray Scale Backlit VGA Display, Rentovable 2 Hour Quick Charge Ni-Cad Battery Pack+C Adapter ondCarrying Case, Fu/I One Year Parts and Labor On-Site Warren{p by Wang Labs

~otionst Docking Stations with te l6 bit slots, Car lighter Adapters, Etttra Chargers t8 Batteries Up to 4add/tinnol years On-site Irananty by Wang Labs tat T/ntc of Purchase Only) sga 00 per Year.0 tionol E onsion 40hlB 6 0 M B l OMB l oo hlB l2 0M B l 10MB 2 0 0hlB

0.00 049.00 l03.00 l34.00 IS6.00 2ll.oo 421.00los.oo I 4s.oo 20 aoo 2s 2.0o 2 s4.oo so aoo s 2s .oo314.00 3$6.00 4 I 2 .00 4 4 3.00 46$ .00 Sl o .oo 1 36 .00639.00 6gl.oo 1 36.00 1 69.00 1 90.00 0 4$.00 l06 l .oo

386 SX2$ IMPOR TERS DEAL $1, 839 (3 UNI TS $1, 729EA) EXP 4MB RAM386 DX33 EXEC SYSTEM $2,093 (3UMTS $1,938EA) FXP16MBRAM486 DX33 PROFESSiONAL $2,719 (3UNITS $2,399EA) EXP16MB RAM

2 hlB SYSTEhls4 hlB SYSTEhIS0 hlB SYSTEhls

ld hIB SYSTEMS

Complete PC Systems"Data file compression nowavailable for PCs and mainframes

a PC or IBM MVS/TSOmainframe and thendecompress the data oneither type of computer-thus reducing the use ofdisk space and data trans-fer time. The price for thePC version is 549.95, whilethe mainframe implemen-tation will set you back$5500.Contest: Adlersparre andAssociates at (604) 384-1 118.

It has been possible tocompress data files onboth personal computersand mainframe systems forsome time now but rarelyusing the same software. AVictoria company ha ssought to rectify this over-sight with the develop-ment of Version 1.5 of itsSTASH Disk Filer software.Written by Adlersparre gcAssociates, it is softwarethat will compress files on

CALL T OL L F R E E 1 -8 00 - 6 6 5 - 4 4 9 0

4 86DX33 256kcache $ 1900 3 8 6 DX40 1 2 8 kcache $ 146 53 86DX33 128kcache 4 1 4 5 0PC's With: 105MB Hard Driv~, 4MB RAM, 5.25" and 3.5" Floppies, 1MBVideo Card, 14" .28 dp SVGA(1024 x 768), 101 Enhanced Ke y board, MiniTower, DOS 5.0, Two Year Parts and Labour Warranty.

Phone us for August Bonus xvith our notebooks!availabiTity without nonce

Envirotech Canada Computer Services102-5400 Airport Road South, Rtchmottd, 8C. V78 184

Vancouver: (604j 244-7705 Fax t604) 264-1289

Prices subj cct to jtuctuationsin US crchangc rate, F. O. B. Vancouver, opplicobls taxes, and supply

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. . . . . ....664918'OpSquoat 20ND Non-Int.... . . ....074017 IDEX 5217 Nan/Intehced. . . . . . . 8110S17 Vleunoalc 7 Nen/Inhdaced....... . . . . . .814992F Vlewsedc 8 lion/lntedaced. . ... .81NS

UL0140DX. ........0229. ULSI-25SX.....,......S140UIS143OX .............3218. ULSI-20SX............ 6'l30Ulsl-25DX .............6160 . Ulsl-16SX............6110

CNnm OXEN 9pln .....................................0210CISzen GSX14024pln w/color Idt .........................6359ONdah 4N w/1.5MS RAN .............................8800ACER 3G NSdpl w/1.5MS RAM .................... 816NPanaeonlc 4410 5ppm ...............................81205Peusonlc 445011ppm....,..........................81549g

iig rmgPeatSeo 1NS 1024x768 12th Vesa..... ....$125ATI XL OENI 1024xTN 72INNr Veaa. . . ...SINATI XL NIS 32,0N Color urhhuse. .......8245ATI VANTAGE tNSSVGNLCed.

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NE Drhoo t23isscresdtme 52mh 10ms 043 carho .. .. ..SENtND Nmh 13nm 8 eshe. . . . . . . . ..6340IND 1Smh 13ms 9 enhe . . . . . . . 40WD212mh 13ms 3 cache... ... . 8 729

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USR 16.8 HST V12................................N40INR 16.0 Dual Shndard .................................NNPmcOcal 14.4 V3IV4SIs Rm/Modem ..............8475Vlm 06Nhaud V3IV42hls Modem ... .... 03NVha V42hla NNPO SI24 Pax Modem..........8195Internal 06/24 Rrx Modem is7/l ..................3INhtemil 240Nmud medem .........., ............675

IKEiZH

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86-25 386 - 40D 4 6 -2 4 6- I DX 4 16-50DX2 486-IODX6lt CaChe N I cache 2INI INSbe SN egohe Slh CNShe

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38643DX g$98 48$48DX g$99HORIZON SYSTEM PACKAGES

ASSI gg4 9 816 $$8 tl 14!1 $2?AI $?ASS

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Leesl170ns 1NS RAM ..........., ...... .5NN DOS version 5.0 ....................... . . . . 855Archhe SONS Sachi6r.................................6340AmhheSddseCard........, ........-. ... 395NEN GRAVIS INra Oound Card .......... ,.6175LoShhehwholeaa Nouaaman .............. 8125NER/I OC-SSN st29 cache IOE CentroOer ...........8220Soap internal CO4IOM w/5 CDs ........ .........8580

Nom NaaRom, VIN Canh, Nant Nrhes, Frhhra,

Win 3.1, DOS 5.D, MOuSe ~ ig now FREEI

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Woahss Diglhl 'I25MI StK 13/s Rljihnt 12 flOppypg~ Qg edlleS Larol175IISImm Nhtdttex TNliha fA4Roppylggglm~ Dadua lIV or AAnuuinyf024tr755.28 MOrilhr Super IINi lI Coaha0e Canl Isw Oexlsl tS'LS TONSr 4 2N Walt 2 Sorid, 1 parsmd,t Gsms polls tloral Woahrs IINxl phraiN78fr 1NS 8%A fssN2555e fnhxsood fSS Ktrphsaid

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12 THE COMPUTER PAPER AUGUST '92Andrb Turgeon, Chief Operating Officer ofExperComp Sengces Il)c., sits in front of anAmbra Personal Computer.

Canada Day birth for new Raven/DataTrain organization When is an IBIVInot an IBM?

Raven and DataTrain linesbeen merged into a new com-pany to handle their servic-ing, sales and support. It is tobe known as ServiceWorksDistribution Inc. and came intobeing July 1. The company says the

has stayed ahead in the competitive world of computer supply. Our global

our network of branches is flourishing. The fact that we are

AT THE PINNAcLE oF NISH END DlsTRIBUTIDN ls oIle reason Comtfolllc

5944.

technical support,

hardware and superb

NOTHING SUCCEEDS LIKE SUCCESS

name change completes athree-year process that began

of the Raven printer range.Contact: ServiosWorks at (416) 624-

in 1989 with the introduction

i

At Comtronic, we' ve experienced FIYE YEARs oF pHENDNENAL QRowTH,

putting down roots in five Ontario communities since 1987. A new office

opens this summer in Vancouver. With a complete selection of modular

interest.

6.5 lb notebook with a 20 or 25 MHz 586SL

IBM Canada has launched a new company,ExperComp, to market products which willnot carry the IBM logo. According toAndre Turgeon, chief operating officer forExperComp, the rationale behind this is toget away from the public perception thatIBM-branded products are more expensive.He claims that many people will not evenlook at a PS/I because they assume theprice is too high.

ExperComp is leveraging off a similarexperiment by IBM in England and pur-chasing the ready-to-run Ambra line ofcomputers from them. The new computerline, expected to begin shipping in August,will include; the Sprinta Series, a 25 MHz586SX, with a 40 or 80 MB hard drive, 4megabytes of RAM, 3 expansion slots,choice of VGA or SVGA, ISA bus and a oneyear warranty for about $1600; the HurdlaSeries is a similar configuration to theSprints, except for a 16K Cache to improveprocessor performance, as well as 80 or 160megabyte hard drives; the Treka Series is a

processor and 40 or 80 MB hard drives.The company's goal is to claim 5% of

the Canadian market for IBM~ompatibles,which according to their research will beon the order of 1 million new computersthis year. They also estimate that there areover 200 "assemblers" selling IBMwompati-

them amounting to more than 1% of thismarket. Their plan is to achieve this marketshare with a national scale advertising cam-paign and through national distributorsMerisel Canada and Hartco Enter'prises.According to Turgeon, ExperCom itself,although well financed by IBM, is startingsmall with only five employees and operat-ing out of an IBM warehouse in Markham.

IBM's U.S. parent company is appar-ently watching the Canadian market with

Contact: ExpeIComp, 41 75-14th Ave. Markham, ON L3R 5R5, (41 6) 474-7004.

bles in the Canadian market with none of

network of contacts with manufacturers ensures a constant supply of

technological innovations. That supply gives us the flexibility to build IMlanage yourinventory statistically

you to sink or swim after installation, wE sAFEOUARD OUR svsTENs.

end computer system to meet their needs. And while some suppliers leave

can create the high-

from scratch or looking to integrate into an existing network, Comtronic

svsTENs To svIT THE ENYIRDNNENT. Whether your clients are starting

zine's 1 choice.

Luminous T e c hnologies I n c . , ofVancouver, has recently been selected asthe Western Canadian dealer for WDS-IIWholesale Distribution Software. WDS-IIrlms on Progress, a highly rated fourthgen-eration database language. Progress haswon DataPro Research's 1 rating for fouryears rimning, as well as VAR Business maga-

WDS-II is a Unix-based system that runson Unix, Xenix or A IX . I t f e aturesadvanced statistical techniques to helpmanage inventory as well as adjust invento-ries and receivables in response to financialtrends and events. WDS-H is a modular sys-tem including order entry, inventory con-trol, purchasing, sales analysis and finandalmanagement, point of sale, GL, parcelmanagement.Contact: Luminous Technologies Inc.,(604) 682-7303.

All our equipment is backed by the service of expert technicians.

Committed to quality, support and responsiveness, Comtronic looks

forward to continued success throughout the 1990s and beyond. Call Comtroaic today for eosaplete dealer iaforaiatioa.Can your office use 25

or more copies ofThe Computer Paper?Call 604-7$$-$596COmtrOnie mxucexaausmeae oexae ua asa xavsu.axaeecaarxueCOmpu ter eaar aa e u ar,Nl50Ricbalaad,aC Var tta .i+~~ Center Tel ( 60O273-7280 Fax (606) 273 7082

TORONTO VANCOUVER 01TAWA IONDON a HAMLTON a MSESSAUCAA Neraa ~ taaaa tr anan SSS

THE COMPUTER PAPER AUGUST '92 13Iurocom Supes Notebook

386DX/33 w/4 MS 8100A!B HDD,Separate numerickeypad;Dos Vs.o; , 4''..baeery pack;windows

Canying case;

$2550' (Other models evailoblol

1 I I

t I

0 Sr) I 0

1 MB RAM

2S/1P/1 G ports52-MB HDD

386SX/258;88nn 1.2 or 1A4 FDD

iree SVG'A Monitor (,28dpi)884 V GA w/$ 12K

Mini-tower case

386/402 MB RAM64K cache1Z or 1A4FDD2S/1P/1G portsMini-tower case52-MB HDDSVGA Monitor (.28dpi)VGA w/1 MB

486SX/2 54 MB RAMSK internal cache1.2 or 1A4 FDD2S/1P/1 G ports105-MB HDDSVGA Monitor (.28dpi)VGA w/1 MB

486/504MB RAM256K cache1.2 or 1A4 FDD2S/1P/1G portsMini-tower case105-MB HDDSVGA Monitor (.28dpi)VGA w/1 MB

Mini-tower case

$1050 $1215 $1430 $2115

386/25 386/40 4 86DX2/ 5 0486/3 34MB RAM64K cache1.2 or 1A4 FDD2S/1P/1G postsDesktop case105-MB HDDSVGA MonitorVGA w/1 MB

4MB RAM256K cache1.2 or 1A4 FDD2S/1P/1G postsDesktop case105-MB HDDSVGA Monitor (.28dpi)VGA w/1 MB

4MB RAM256K cache1.2 or 1A4 FDD2S/1P/1 G postsDesktop case10$-MB HDDSVGA Monstor (.28dps)VGA w/1 MB

1.2 or 1A4 FDD2S/1P/1 G postsDesktop canc52-MB HDDSVGA Monitor (.28dpi)VGA w/1 MB

$1285 $1499 $1960 2145it/SO - S?328I e

'

Harl Drives Nerhetbeards Printers NiscellaaeeasQuantum 524hs (17 msl:Weshm Digital 84hhs (17 ms):Quantum IOSJAS (17 ms):Teac 105MB (19 ms):Mentor 130MS (15 ms):Weshrn Digital I 20MS (1$ ms):Quanhm Pro 125kls ll ms):Quanhm Fta 240hhB(1$ ms):Western Digtial 2124$ )15 ms):

Nonitors

$255$345$399$3bO$4IO$445$640$425$760

Aamazing 14" SVGA:Aamaxing 14" SVGA NhSamhon 14" SVGA:Samlron 14" SVGA Nkcrx5468 14" svGA:CIX54dg 'l4" SVGA NkCTX1760 17" SVGA NkNEC 3FGx 1$" Ms VGA:NEC4FG 1$'Ms VGA:Roland 14" mono VGA:

$350$420$340$395$3$5$420

$1195$799$999$140

386DX/40(symphonychipmIJ: $265486SX/20 (St(ation chipmt: $305486SX/25 (Solurcn chipset: $340486DXL% Symphony dipmi 256K axh$93$486/33 (Sn chipmt 128K cache: $660486/33 (55 chipsei) 256K cache: $705486/50 (55 chipsoi) 256K cache: $109$

$1525Novell V2.2(50 ussr): $2d25Novell Netware Llo: $85Novell V3.11 ll 0 vsorl: $1875

$2$75I ANtaslic Starter IQI g MB/Ps): $ 4 6 $IANloslic Ethernet A palori $245IANlaslic for Windows: $205

Novell V3.11I20 usorI:Novell V3.11 50 vsorI: $3675IANtasec Staihr Kit tl 0 MB/PS): $550

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What's a YAWL) Yet Another WindowsLauncher, of course. Although file andprogram management has been greatlyimproved in Windows 3.1, the desktops of

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hardcore Windows users remain cluttered

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16 THE COMPUTER PAPER AUGUST'92

8 0 0 K R E V I E W

Ii e i n Oa rS SINS OIiSineSS

BULLETIN BOARDSYSTEMS FORBUSINESS

by Lamont Nood and DanaBlankenhorn

R EVIEWED B Y K I R T A N S I N O I I K I I A L S A

Prise: $U S 84.95

Publisher: John Wiley & Sons Ino., New York

Product: Bulletin Board Systems for Business

nyone thinking about setting upan online Bulletin Board System(BBS) for their business, specialinterest or commercial service,

would do well to peruse this book It coversmost of the territory well. It is a good readand offers useful suggestions.

The book begins by scoping out therapid growth of BBSs and the wide-rangingnature of online systems.' It c'overs whoshould set up a board and make or buy

by Lamont Wood andDana Blankenhorn

(888 pages) copyright 1992(Canadian orders 1-800-288-1 590)

offer an overview of each. These include:

decisions. There are technical sections onwhat happens online, getting online, thebasics of telecommunications, modems,modem software and BBS software. Theychose Sve of the major BBS packages and

PCBoard, The Major BBS, TBBS, TDBSand Wildcat.Tha Bast PartThe best part of the book, I found, wastheir section on Ten Top BBSs. Theylooked at a number of the biggest commer-cial BBSs (Including Canada's own CanadaRemote Systems in Toronto) as well assmaller, more focused BBSs. The authorsprofile these systems and interviewed theSysops (System Operators) who gave feed-back on their biggest hurdles and currentobsessions. This part was fascinating.

Other sections covered are: On-lineEtirIuette 'Better to remain silent and be

thought a f o o l ;than to open yourmouth andremove all doubt.";Legal Aspects-U.S. Law mainly; Viruses, Hackers andOther Dangers be responsible, run a viruschecker over all software that is uploaded;The BBS Future unlimited potential.

The authors conclude with a number ofuseful Appendices, including a discussionof Echo Networks mail systems that workon a humid-spoke system passing mes-sages across the country, basically for free;BBSs Around the World~pparently BBSsare the next big thing in the former USSR;

Iowcost long&stance service that is unfor-tunately only available in the U.S. PerhapsUnitel will offer this type of thing in

Commercial BBS Services PC Pursuit, a

Lamont Wood Dana Blankenhorna re few. O n e

been a more numeric look: what it costs to

aha Bad PartsThe shortcom-ings of the book

thing I would have appreciated would have

set up and operate a board spreadsheetsand break-evens, that sort of th ing.Another aspect they overlooked to a cer-tain extent was mention of the growingtrend towards more graphically based sys-tems such as Coconet, Videotex orNAPLPS boards.

Over@ this is not what inost would caII a"beach book," but if you are interested in BBSs,you might fmd it good strmmer reading.

Canada soon.

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THE COMPUTER PAPER AUGUST '92 19

B 0 0 K R E V I E WQI.I INe ! T e A

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Swnmury: This is a book aboul all facets of thetechnical support pictursr. how to setit up, keep lt nlnnfng, and get themost out of it when you have to useit. Highly recommended for thoseneecgng to operate a technical support crganfxaaan. Not so importniItfor those who unll simply use techet+xL

f there is one subject that most com-puter users caa agree on, it is the uni-versal irritation, and dislike of, havingto use the technical support offered by

software companies. It seems like a nogginsituation you call a number and thh dis-embodied voice seems to either mock yourignorance or cannot help with your prob-lem and sends you to other companies,phone numbers, and just plain outerspace. This fa all assuming that you get tothe voice in the first place. Ask any com-puter user and you will be regaled withtales of hours spent oa hold, eadleas ses-sions with voice mail systems, and the worstsin of all having someone answer thephone {fmally) only to take your name andnumber and promise to have someone callyou back Right.

The interesting thing is that most com-

well.

wish to enter that field.

panies are aware of that dreadful imageand are really trying to work on it~t leastthose companiea that wish to remain in thecomputer buaiaeas do. Ralph Wilson'sbook is actually intended for those peoplewho are settiag up or running a tech sup-port group, but I found it instructive read-ing nonetheless.

The book's 227 pages are divided intoseven chapters that altogether demystifywhat is going on at the other side of thatphone line. Wilson talks about what ittakes to motivate tech support people. Hegives examples of what works and whatdoes not. He issues recommendations oawhat to do and how to train your tech sup-port people so that you get the most fromthem. And all of this advice is backed up bythe fact that Wilson runs his own companythat ia purely dedicated to providing techsupport services to companies that do not

The seven chapters are t i t l ed:Manufacturer Support, Internal Support,Communicadon Skills, Handling SupportCalls, Information Techniiptes and Tools,Alternative Methods of Support, and AUser's Guide to Technical Support. As youam aee, the author covers the field pretty

He initially breaks the support taskdown to two main activities: internal andexternaL External is that tech support linethat we are all fhaahar with. Internal is thetech support that some of the bigger com-panies can offer by having some of theirpersonnel dedicated to supporting userswithin the organization on programs thatthe company has purchased from'outside.

Wihon draws on the similarities of thetwo types of support in the first two chap-

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20 THE COMPUTER PAPER AUGUST '92

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THE COMPUTER PAPER AUGUST '92 2 t

much time in the field.

interest to the casual

irom them in terms of

Centisrrerr porn page leters. He also compares thferences. It is interestingsimilar, yet different, -thebe.

The next t h r eechapters are a basicmanual of how to runa tech support opera-tion. Wilson gives ushis opinions on whatto look for in peoplethat you are consider-ing hiring for techsupport p o sitions,'what you can expect

productivity, and whatyou should be pre-pared to do and pro-vide to them to allowthem to perform atpeak efficiency. Thesethree chapters areprobably not of much

reader, however, if you aryour tech support group,the book's weight in gold. The tips thatWilson provide:s are numerous and can beeasily seen to have been acquired after

The sixth chapter talks about someinteresting ways in which the tech supportfunction can be more effective while using

ting on the phone line." This is the chapterwhere Wilson discusses using user's groups,belonging to national bulletin board ser-vices, as weu as other, potentially less con-ventional means of providing tech support.

how best to deal with tech support as theuser who has the problem. This chapter is atutorial of what to do, what to have ready,and how to talk to the tech support person

some means other than the traditional sit-

In the final chapter Wilson tells Yam of us

not essential.

more information.

so that we get the most benefit of the con-em in their dif- v e r sation, i.e., we solve our problem in theto read of how le ast amount of time.

two functions can After r eading this book, I feel that I

takes to do a good

row a copy and reade involved with t h e last chapter. The rest of the book wouldthey are worth be merely interesting, not essential.

If yorr are lrhe me, job i i d ppon ith enyo+ may want >cxi time I need ioto borrow a copy

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22 THE COMPUTER PAPER AUGUST'92

The Rumor MillZSe Seattle Times .reports that H. Ross Perot (a majorinvestor in Steve jobs' NeXT company) and Bill Gates,chairman of Microsoft, once met to discuss Perot buyingMicrosoft Corporatson P.erot reportedly said Gates' askingPrice was too high. Gates is presently estimated to be worth

In related news, a story in The LosAngsjes Times says that during a 1986 feudwith General Motors, Perot considered par-alyzing the auto maker by shutting down itscomputer systems. The story claims thatPerot's aides at Dallas-based ElectronicData Systems were dumbfounde'd whenPerot outlined a strategy to "nuke" GM byshutting down its computers. Perot latersold EDS to GM for $2.5 billion;

Quoting a former EDS official whospoke on condition of anonymity, theTimes reported that Perot considered'pulling the plug" on GM's computers,forcing GM's President Roger Smith toaccede to Perot's wishes. Although the

Press."It was said in the heat of battle. There

plan was never carried out, the official saidEDS executives were convinced it was a seri-ous option. "Ross doesn't bluff," said theoffidal, who claimed he was present duringthe discussions.

Perot has declined comment, withinquiries being referred to former EDSPresident Morton Meyerson, now chairmanof Perot's present computer firm and asenior adviser in his unofficial presidentialcampaign. Meyerson did not deny thecharges when questioned by the Associated

was never any serious plan to implementthose things," Meyerson told AP. about twice as much as Perot.

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Metx Taak INERnager Cont. fnns Page 15 Schedtiler Put your computer to work

on back-ups or lengthy print tasks, whileyou' re asleep or absent. (It rememberswhat the computer cficfps'I do maybebecause of shut down and provides a"Run Missed Event" option.)The Task M anager window also

includes a "Run" option, effectively adirectwntry DOS command prompt fromwithin Windows that is more accessible andspeedier than similar functions fromProgram Manager or Norton Desktop. Italso remembers what you' ve been doing(up to 99 tasks), and provides a click~lickreturn to any previous "run" task

Uniquely, Task Manager also provides a"screen saver" for DOS applications beingoperated from within Windows.

Task Manager's major weakness, ironi- 'cally, is in its sleekness and power. It is Tichin options for configuration'and overallusage all of which require knowledgeableuser decisions about how Windows oper-ates and how an individual wants to workwithin Windows. Although neophytes canmake ready (and easy) use of such func-tions as file-finding and textmarching, thetotal Task Manager package will appealmost to "power users.' There is ample, con-

. textwensftive Help available; but, again, thehelp necessarily assumes a broad knowl-edge of Windows usage. Simply put, this isnot a product for beginners.

RatingPERFORMANCE: (8.9) Task Manager' sspeed defies the "slow" performance imageof Windows. Across-the-board, its manyfunctions operate perceptibly faster thancomparable products, However, its operat-ing window does not have an adjustablesize, wasting the potential of fiexible largescreen (1,024x768 or more) operation.USEFULNESS: (3.0) A power user can putit to use immediately; Windows newcomersor DOS neophytes probably need to learnbetter what they' re trying to improve,before trying Task Manager's improve-ments. A strong knowledge of Windows ter-minology is mandatory.MANUAL: (4.0) As with many newerWindows products, a manual is almostsuperfiuous when compared to online helpfiles. Task Manager's 120-page manual iswell-written, unintimidating, and usesgraphics images to display various opera-tions. But, once installed, help is morereadily available from a clickwlick withinthe lengthy and extensively-indexed-online help files.AVAILtiIHLHTT (4.0) Metz Task Manager2.0 is available directly from Metz Softwarefor $49.95, or through Ingram Micro,Merisel, and numerous resellers. (Initialshipping date was June 1, 1992.) For a lim-ited time, registered owners of any MetzSoftware product can purchase a Metz TaskManager 2,0 upgrade for $19.95 plus ship-ping, directly from Metz Software. Metzprovides non-toll-free telephone support(programmer Art Metz may even answerthe phone), and maintains a CompuServeforum (GO WINAPC) for support andinformation. CLEARBROOK 30845 SortSs Fsoaar W oy 853-4848

THE COMPUTER PAPER AUGUST'92 23

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