16.1 Prof Jess Role @ UEAB 2010 16 MANAGING INTERNATIONAL INFORMATION SYSTEMS

16.1Prof Jess Role @ UEAB 2010

1616 MANAGING MANAGING

INTERNATIONAL INTERNATIONAL INFORMATION INFORMATION

SYSTEMSSYSTEMS

16.2Prof Jess Role @ UEAB 2010Prof Jess Role @ UEAB 2008

LEARNING OBJECTIVESLEARNING OBJECTIVES

• IDENTIFY FACTORS BEHIND IDENTIFY FACTORS BEHIND BUSINESS INTERNATIONALIZATIONBUSINESS INTERNATIONALIZATION

• COMPARE GLOBAL STRATEGIES COMPARE GLOBAL STRATEGIES FOR DEVELOPING BUSINESSFOR DEVELOPING BUSINESS

• DEMONSTRATE HOW INFO DEMONSTRATE HOW INFO SYSTEMS SUPPORT SYSTEMS SUPPORT GLOBAL STRATEGIESGLOBAL STRATEGIES

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LEARNING OBJECTIVESLEARNING OBJECTIVES

• PLAN DEVELOPMENT OF PLAN DEVELOPMENT OF INTERNATIONAL INFORMATION INTERNATIONAL INFORMATION SYSTEMSSYSTEMS

• EVALUATE TECHNICAL EVALUATE TECHNICAL ALTERNATIVES IN ALTERNATIVES IN DEVELOPING DEVELOPING GLOBAL SYSTEMSGLOBAL SYSTEMS

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MANAGEMENT CHALLENGESMANAGEMENT CHALLENGES

• GROWTH OF INTERNATIONAL INFO GROWTH OF INTERNATIONAL INFO SYSTEMSSYSTEMS

• ORGANIZING INTERNATIONAL INFO ORGANIZING INTERNATIONAL INFO SYSTEMSSYSTEMS

• MANAGING GLOBAL SYSTEMSMANAGING GLOBAL SYSTEMS• TECHNOLOGY ISSUES & TECHNOLOGY ISSUES &

OPPORTUNITIESOPPORTUNITIES**


INTERNATIONAL INFORMATION INTERNATIONAL INFORMATION SYSTEMS INFRASTRUCTURESYSTEMS INFRASTRUCTURE

BASIC INFORMATION SYSTEMSBASIC INFORMATION SYSTEMS

REQUIRED TO COORDINATEREQUIRED TO COORDINATE

WORLDWIDE TRADEWORLDWIDE TRADE

& OTHER ACTIVITIES& OTHER ACTIVITIES

**


GLOBAL ENVIRONMENT: BUSINESS DRIVERS & CHALLENGES

CORPORATE GLOBAL STRATEGIES

ORGANIZATIONAL STRUCTURE

MANAGEMENT & BUSINESS PROCEDURES

TECHNOLOGICAL PLATFORM

INTERNATIONAL INFORMATION SYSTEMS INFRASTRUCTURE

INTERNATIONAL INFORMATION INTERNATIONAL INFORMATION SYSTEMS INFRASTRUCTURESYSTEMS INFRASTRUCTURE


GLOBAL BUSINESS DRIVERSGLOBAL BUSINESS DRIVERSGeneral Cultural Factors:General Cultural Factors:

• GLOBAL COMMUNICATION & GLOBAL COMMUNICATION & TRANSPORTATION TECHNOLOGIESTRANSPORTATION TECHNOLOGIES

• DEVELOPMENT OF GLOBAL CULTUREDEVELOPMENT OF GLOBAL CULTURE• EMERGENCE OF GLOBAL NORMSEMERGENCE OF GLOBAL NORMS• POLITICAL STABILITYPOLITICAL STABILITY• GLOBAL KNOWLEDGE BASEGLOBAL KNOWLEDGE BASE

**


GLOBAL BUSINESS DRIVERSGLOBAL BUSINESS DRIVERSSpecific Business Factors:Specific Business Factors:

• GLOBAL MARKETSGLOBAL MARKETS• GLOBAL PRODUCTION & OPERATIONSGLOBAL PRODUCTION & OPERATIONS• GLOBAL COORDINATIONGLOBAL COORDINATION• GLOBAL WORK FORCEGLOBAL WORK FORCE• GLOBAL ECONOMIES OF GLOBAL ECONOMIES OF SCALESCALE

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CHALLENGES & OBSTACLES TO CHALLENGES & OBSTACLES TO GLOBAL BUSINESS SYSTEMSGLOBAL BUSINESS SYSTEMS

GENERAL:GENERAL:• CULTURAL PARTICULARISMCULTURAL PARTICULARISM• SOCIAL EXPECTATIONSSOCIAL EXPECTATIONS• POLITICAL LAWSPOLITICAL LAWSSPECIFIC:SPECIFIC:• TELECOMMUNICATION STANDARDSTELECOMMUNICATION STANDARDS• NETWORK RELIABILITYNETWORK RELIABILITY• DATA TRANSFER SPEEDSDATA TRANSFER SPEEDS• SHORTAGE OF CONSULTANTSSHORTAGE OF CONSULTANTS

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GLOBAL STRATEGIES & GLOBAL STRATEGIES & BUSINESS ORGANIZATIONBUSINESS ORGANIZATION

• DOMESTIC EXPORTER: Centralization in DOMESTIC EXPORTER: Centralization in home countryhome country

• MULTINATIONAL: Central home base; MULTINATIONAL: Central home base; decentralized production, sales, marketing decentralized production, sales, marketing in other countriesin other countries

• FRANCHISER: Product created, initially FRANCHISER: Product created, initially produced in home country; relies heavily produced in home country; relies heavily on local workers to produce, market in on local workers to produce, market in other countriesother countries

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GLOBAL STRATEGIES & GLOBAL STRATEGIES & BUSINESS ORGANIZATIONBUSINESS ORGANIZATION

• TRANSNATIONAL: Truly global firm; no TRANSNATIONAL: Truly global firm; no national headquarters; value-added national headquarters; value-added activities managed from global activities managed from global perspective; optimizes supply & demand, perspective; optimizes supply & demand, taking advantage of local competitive taking advantage of local competitive strengthsstrengths

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GLOBAL BUSINESS STRATEGY & GLOBAL BUSINESS STRATEGY & STRUCTURESTRUCTURE

FUNCTIONFUNCTION

DOMESTICDOMESTIC

EXPORTEREXPORTERMULTI-MULTI-NATIONALNATIONAL FRANCHISERFRANCHISER

TRANS-TRANS-NATIONALNATIONAL

PRODUCTIONPRODUCTION CENTRALIZEDCENTRALIZED DISPERSEDDISPERSED COORDINATEDCOORDINATED COORDINATEDCOORDINATED

FINANCE / ACCOUNTINGFINANCE / ACCOUNTING CENTRALIZEDCENTRALIZED CENTRALIZEDCENTRALIZED CENTRALIZEDCENTRALIZED COORDINATEDCOORDINATED

SALES / MARKETINGSALES / MARKETING MIXEDMIXED DISPERSEDDISPERSED COORDINATEDCOORDINATED COORDINATEDCOORDINATED

HUMAN RESOURCESHUMAN RESOURCES CENTRALIZEDCENTRALIZED CENTRALIZEDCENTRALIZED COORDINATEDCOORDINATED COORDINATEDCOORDINATED

STRATEGIC MANAGEMENTSTRATEGIC MANAGEMENT CENTRALIZEDCENTRALIZED CENTRALIZEDCENTRALIZED CENTRALIZEDCENTRALIZED COORDINATEDCOORDINATED

STRATEGYSTRATEGY


GLOBAL INFORMATION SYSTEMSGLOBAL INFORMATION SYSTEMS

• CENTRALIZED: Domestic home baseCENTRALIZED: Domestic home base• DUPLICATED: Copies of home system DUPLICATED: Copies of home system

used in foreign locationsused in foreign locations• DECENTRALIZED: Each unit has unique DECENTRALIZED: Each unit has unique

systemsystem• NETWORKED: Integrated & coordinated at NETWORKED: Integrated & coordinated at

all locationsall locations

**


NATIONALNATIONAL

STRATEGYSTRATEGY SYSTEMSYSTEM DOMESTICDOMESTIC MULTI-MULTI- TRANS-TRANS- CONFIGURATIONCONFIGURATION EXPORTEREXPORTER FRANCHISERFRANCHISER NATIONALNATIONAL CENTRALIZEDCENTRALIZED XX

DUPLICATEDDUPLICATED XX

DECENTRALIZEDDECENTRALIZED xx XX xx

NETWORKEDNETWORKED xx XX

X : DOMINANT PATTERN X : DOMINANT PATTERN xx : EMERGING PATTERN : EMERGING PATTERN

GLOBAL INFORMATION SYSTEMS GLOBAL INFORMATION SYSTEMS CONFIGURATIONSCONFIGURATIONS


REORGANIZE THE BUSINESSREORGANIZE THE BUSINESS

• ORGANIZE VALUE-ADDING ACTIVITIES ORGANIZE VALUE-ADDING ACTIVITIES FOR COMPARATIVE ADVANTAGEFOR COMPARATIVE ADVANTAGE

• DEVELOP & OPERATE SYSTEMS AT DEVELOP & OPERATE SYSTEMS AT EACH LEVEL: National; regional, EACH LEVEL: National; regional, internationalinternational

• ESTABLISH SINGLE WORLD ESTABLISH SINGLE WORLD HEADQUARTERS: Have global chief HEADQUARTERS: Have global chief information officerinformation officer

**


• AGREE ON COMMON USER AGREE ON COMMON USER REQUIREMENTSREQUIREMENTS

• INDUCE PROCEDURAL BUSINESS INDUCE PROCEDURAL BUSINESS CHANGESCHANGES

• COORDINATE APPLICATIONS COORDINATE APPLICATIONS DEVELOPMENTDEVELOPMENT

• COORDINATE SOFTWARE RELEASESCOORDINATE SOFTWARE RELEASES• ENCOURAGE LOCAL USERS TO ACCEPT ENCOURAGE LOCAL USERS TO ACCEPT

OWNERSHIPOWNERSHIP**

DEVELOPING GLOBAL SYSTEMSDEVELOPING GLOBAL SYSTEMS


STRATEGY: DIVIDE, CONQUER, STRATEGY: DIVIDE, CONQUER, APPEASEAPPEASE

• DEFINE CORE BUSINESS PROCESSESDEFINE CORE BUSINESS PROCESSES• IDENTIFY CORE SYSTEMS TO IDENTIFY CORE SYSTEMS TO

COORDINATE CENTRALLYCOORDINATE CENTRALLY• CHOOSE AN APPROACH: Incremental, CHOOSE AN APPROACH: Incremental,

grand design, evolutionarygrand design, evolutionary• MAKE BENEFITS CLEARMAKE BENEFITS CLEAR

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IMPLEMENTATION TACTICSIMPLEMENTATION TACTICS

• CO-OPTATION: Bring opposition into CO-OPTATION: Bring opposition into process of designing, and implementing process of designing, and implementing solution without giving up control over solution without giving up control over direction, nature of changedirection, nature of change

• TRANSNATIONAL CENTERS TRANSNATIONAL CENTERS OF OF EXCELLENCE: Focus on EXCELLENCE: Focus on specific specific business processesbusiness processes

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MAIN TECHNICAL ISSUESMAIN TECHNICAL ISSUES

• HARDWARE & SOFTWARE HARDWARE & SOFTWARE INTEGRATIONINTEGRATION

• CONNECTIVITYCONNECTIVITY

• SOFTWARE: Languages can be a SOFTWARE: Languages can be a barrierbarrier

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1616 MANAGING MANAGING

INTERNATIONAL INTERNATIONAL INFORMATION INFORMATION

SYSTEMSSYSTEMS

Documents

16.1 Prof Jess Role @ UEAB 2010 16 MANAGING INTERNATIONAL INFORMATION SYSTEMS