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Microsoft.com/SaferOnlineFacebook.com/SaferOnline
Twitter.com/Safer_OnlineYoutube.com/MSFTOnlineSafety
27%
63%
86%
50%
Based on the views of
of risks happened in the past week/month
experienced a risk 2 or more times
suffered pain from online risks
worry that risks will happen again
Most common risks The Netherlands Digital Civility Index was
Familiarity with the perpetrator is associated with increased risk & consequences
Risk trends Topics that drive the most incivility
Social Media sites aremost common online
space for risks
Millennials are the most at-risk adult group
Women feel risks are a bigger problem
5 highest and lowest DCI countries
Unwantedcontact
had met the perpetrator in real life
54%
Ranked by national DCI among 25 surveyed countries
UK
52%NETHERLANDS
56%GERMANY
58%MALAYSIA
59%USA
60%
2020: The rising tide of incivilityC I V I L I T Y, S A F E T Y & I N T E R A C T I O N O N L I N E
VIETNAM
78%RUSSIA
79%COLOMBIA
80%PERU
81%SOUTH AFRICA
83%
504adults & teens
Adults: 18-74Teens: 13-17
Physical appearance
25%
23%
78% 77% 76% 75% 70%
The five most painful online risks*
Damage to professional reputation
Damage to professional reputation
Teen profile
Experienced a risk
> Highest awareness of Microsoft's Digital Civility Challenge of any age group> Better at finding help than adults
69%Suffered Moderate-Unbearable pain
54%Worry risk will happen again
67%Suffered a consequence
48%Asked parents for help
66%Know where to find help
> Teen girls feel more at risk than teen boys> 47% have a problem with parents posting about them on social media
> Nearly one in two teens asked their parents’ for help> The best role models: Parents and Teachers
Global hot spotsIntrusive risksGlobal Intrusive risk average = 58%
1. South Africa2. Peru3. Russia4. Hungary5. Colombia
Sexual risksGlobal Sexualrisk average = 37%
1. Vietnam2. Hungary3. Peru4. South Africa5. India
Behavioral risksGlobal Behaviorial risk average = 45%
1. Russia2. South Africa3. Hungary4. Vietnam5. Turkey
Reputational risksGlobal Reputationalrisk average = 21%
1. Peru2. Vietnam3. Colombia4. South Africa5. Mexico
The most prevalent category of risks wasintrusive (39%) followed by behavioral (37%), sexual (27%) and reputational (12%).
INTRUSIVE
22%
18%
18%
SEXUAL
INTRUSIVE
56%
45% # of risks is higher for those who met the perpetrator
Met Not met
Millennnials DCI**DCI = Microsoft's Digital Civility Index
67%
Gen X DCI*
When asked if risks are a big problem
63%
71% 61%Gen Z DCI* 54%
Boomers DCI* 49%
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NETHERLANDS
43%
2DCI Rank
believe technology and social media companies will create tools and policies that will encourage respectful and civil behavior
*Moderate to Unbearable pain
Higher DCI score=Lower perceived civility
# of consequences is higher for those who met the perpetrator
17%
Race
Unwantedsexual attention15%
SEXUAL
26%
BEHAVIORAL
Cyberbullying
Unwantedsexting
Discrimination
Sexual orientation
Religion16%
Hoaxes, scams & fraud
Onlineharassment
Lore
@!?! ?!@
@!!?!?F@
?!@?!@
Treatedmean
$@!?!
56%
2019
10%GenderIdentity
6.7
2.5
4.0
2.2
45%55%