INTRODUCTION
KEY FEATURES OF THE RCAT SOFTWARE
RCAT Software, is a Incident Reporting, Recording, Analysis and
Follow-up tool. The Analysismodule is modeled on a well renowned
and marketed tested IRCA RCAT root causes investigationmethodology.
The tool is built on the Microsoft .Net Framework and is designed
using Rich Client User Interfaces that gives it an application like
look, feel and usability but is browser basedand requires no
plug-in. Designed to use enterprise class RDBMS (i.e MSSQL, Oracle,
etc) RCATWeb is scalable (limited by your IIS infrastructure),
configurable / customizable and extensible(based on service
oriented architecture and component based using standard protocols
like SOAP/XML,HTTPs, WSDL, etc).
It comes with a number of standard enterprise components, like
audit trail & logging, authentication/ authorization,
notification & messaging, etc. The application provides a rich
& powerful reportingability and comes with a number of valuable
management reports that are customizable. In addition,it provides a
pivot table component that would allow the more discerning users to
be able to drawup rich analytics in an ad-hoc and arbitrary manner.
This addresses the needs to both the noviceand the expert user.
It is service oriented architecture make it very simple to
extend RCAT to integrate into your existingIT infrastructure like
SAP or PeopleSoft or other products that also support/provide
accesses to theirservices via SOAP/XML.
We believe that our products are only as good as the value they
are able to provide our clients. Inkeeping with that philosophy, we
are trying our best to ensure that you spend more time workingwith
our products and making use of them and less time battling with
them. In light of this, we providea multi-access support
infrastructure that is accessible via the email, web and phone.
Both our weband phone based centers provide live support and
assistance. In addition, our website provide arich FAQ, tutorials
and articles that will enable you to quickly and efficiently find
answers to mostof the queries you may have.
Incident Information Capturing & Retrieval:
Allows you to capture information about all incidents through
structured and well-defined and well laid-out forms.
Its extensible and component based architecture permits
addition/removal of information/fieldsfrom forms that may/may not
suit the specific needs of your organization
Powerful and well-defined search capability allows users to
specify and search incident data using a complex set of
criteria
Complete and full audit trail, allows you not only search
current data, but also delete and tampered/change/modified data
Since all incident information is captured into the system
(including those for which a full RCAT may have been deemed
inappropriate) the system provides for valuable and insightful
analytics, trends and correlation.
Web-based nature permits segregation of reporting, analysis and
follow-up roles and responsibilities amongst different departments,
groups and people
Allows you to attach documents, photographs, audio files or any
other files types gathered as part of incident investigation and
hence makes them easily accessible, well organized and available
many years after an incident.
IRCA RCAT METHODOLOGY
Comprehensive root cause analysis based on renowned and tested
IRCA RCAT methodology:
Tool modeled on one of the best know and more comprehensive
investigation methodologies IRCA RCAT, which is in wide use
throughout the industry
Help standardize the investigation methodology organization
wide, and thus help larger organization benchmark its various
departments / business units against one another
Tool helps workers with little exposure to investigation conduct
investigation thus empowering them and enabling them to take charge
of their own safety record
Allows management for enforce compliance with corporate
standards, by ensuring all incidents that need to be investigation
are investigated and ensuring / monitoring the follow-up corrective
actions needed to fix the identified basic causes.
Facilitation Mode, ensure a through and thoughtful process for
root cause identification with the minumum necessary level of
management participation
Generates Preventive/Corrective Actions, Issues and Follow-ups
and hence ensure that the process does NOT stop at identifying
problems but ensures that actions are generated to fix the
identified problems.
REPORTING AND ANALYTICAL ABILITIES
Powerful reporting & analytical abilities with Crystal
Reports, Crystal Designer and Pivot Table:
Provides a rich set of management report Corrective Actions
Follow-up Report, Incident Classification Reports, New Incidents
Reports, Non-Investigated Incident Report, etc
Reporting Framework is Configurable i.e New reports may be
designed and added at will Pivot Table provides for a very powerful
analytical tool that allows you to slice and dice any
sets of data and look for correlations and trends Trivializes
the generation of investigation reports, to the click of a button
Reports can also be access controlled hence ensuring information
security and secrecy
where needed
OTHER FEATURES
Web-based but Application like Graphical User Interface with
Drag-Drop, Keyboard Navigationusing Rich Client Technology.
Optimizes network traffic thru use of Intelliengt Client side
framework. No plugins required - serucre and easy deployment
Conpletely Customizable - Customize Look & feel, Style,
Langugae, Labels/Messages,
Document Repository, Database, Authentication System
Notification System - Notification via email, for persons/employees
based on triggers - e.d
fatality, explosion, made responsible for
investigations/corrective actions Built-In Context Sensitive Help
System Always Available / On Multi-Access Support System -
Web-based live agent support,
Telephone Support, Helpful, Comprehensive and growing FAQ
Feedback / Bug report System - For continuous improvement and
valuable updates / releases
