1/30/071 Records and Technology Division SEARCH and Records Bureau Survey Results Dedication, Pride, Service

1/30/07 1

Records and Technology Division SEARCH and Records Bureau Survey

Results

Dedication, Pride, Service

1/30/07 2

The National Consortium for Justice Information and Statistics, SEARCH

• Statewide Electronic Automated Retrieval of Criminal History (SEARCH)

• A non profit organization established in 1969

• Primary objective is to identify and help solve information management problems of state and local justice agencies confronted with needing to exchange information with other justice agencies

• Governed by a Membership Group comprised of one gubernatorial appointee from each of the 50 states, 3 territories and 8 individuals selected by the SEARCH’s chair

• Based out of Sacramento, California

• Funding provided by annual fees and grants.

2Dedication, Pride, Service

1/30/07 3

SEARCH Criminal and Civil Fingerprint Based Background Checks Survey Results

• Total Criminal and Civil Background Checks Performed: 15,902,638– Nevada Criminal and Civil Background Checks Performed: 237,950– Nevada’s Percentage of Criminal and Civil Background Checks: 1.5%

• Top 5 Total Criminal and Civil History Checks per 100 Population– 1) Nebraska 38 per 100*– 2) New Hampshire 12 per 100**– 3) Florida 12 per 100– 4) Nevada 10 per 100– 5) Idaho 9 per 100

• Average National Criminal and Non-Criminal History Checks: 6 per 100 Population

* This is an outlier, or an error in data entry** Labeled as 2006 total, additional data not available at this time


1/30/07 4

SEARCH Civil Fingerprint Based Background Checks Survey Results

• Total Civil Background Checks Performed: 6,639,441– Nevada Civil Background Checks Performed: 163,681– Nevada’s Percentage of Civil Background Checks: 2.5%

• Top 5 Total Civil History Checks per 100 Population– 1) Nevada 7 per 100– 2) Florida 6 per 100– 3) California 5 per 100– 4) Arizona 4 per 100– 5) Idaho 4 per 100

• Average National Civil History Checks: 2 per 100 Population


1/30/07 5

SEARCH Criminal Fingerprint Based Background Checks Survey Results

• Total Criminal Background Checks Performed: 9,101,485– Nevada Criminal Background Checks Performed: 74,269– Nevada’s Percentage of Criminal Background Checks: 1%

• Top 5 Total Criminal History Checks per 100 Population– 1) Nebraska 37 per 100*– 2) Florida 6 per 100– 3) Illinois 6 per 100– 4) Georgia 6 per 100– 5) Colorado 6 per 100

• Nevada was ranked 28 at 3 per 100

• Average National Criminal History Checks: 4 per 100 Population* This is an outlier, or an error in data entry


1/30/07 6

SEARCH Results and the Future

• No noticeable change in first half 2007 for civil cards processed, less than a percent

• Initial Reports show an increased of 29% processed for first half 2007 for criminal checks compared to first half 2006

• All other things equal Nevada will remain close to the top for cards processed


1/30/07 7

Records Bureau Survey• Conducted between April and May for the following units:

– Brady

– Fingerprint

– Program Development and Compliance (PD&C)

• Civil Name Check Program within PD&C

– Sex Offender Registry

– Uniform Crime Reporting

• The first five statements are the same for each unit:

– The bureau’s hours are convenient

– The staff is knowledgeable

– The staff is professional

– The quality of service is acceptable

– The response time to questions is reasonable

• Answers ranged from 1 (Strongly Disagree) to 5 (Strongly Agree)


1/30/07 8

Records Bureau Survey

Question 1 The Bureau’s Hours Are Convenient. • The average response was a 3.9• The Percentage breakdown was:

– Strongly Disagree 1%

– Disagree 5%

– Neutral 16%

– Agree 64%

– Strongly Agree 14%

• The Individual Units Scored:– Brady 3.7

– Civil Name Check 4.1

– Fingerprint: 3.7

– Program Development & Compliance 3.9

– Uniform Crime Reporting 4.0

Dedication, Pride, Service 8

1/30/07 9


Question 2 The Staff Is Knowledgeable • The average response was a 4.2• The Percentage breakdown was:


– Disagree 1%

– Neutral 10%

– Agree 56%








1/30/07 10


Question 3 The Staff Is Professional • The average response was a 4.3• The Percentage breakdown was:


– Disagree 0%

– Neutral 6%

– Agree 55%








1/30/07 11


Question 4 The Quality Of Service Is Acceptable • The average response was a 4.0• The Percentage breakdown was:


– Disagree 3%

– Neutral 10%

– Agree 59%








1/30/07 12


Question 5 The Response Time Is Reasonable • The average response was a 3.8• The Percentage breakdown was:


– Disagree 7%

– Neutral 14%

– Agree 52%








1/30/07 13

Records Bureau Sex Offender Registry Survey Results

• Respondents all came from the Records or NV Sex Offender search website.

– Less than a dozen respondents

• None answered all the statements

• Comments however were left that showed the following:

– Site needs to be easier to navigate

– Search method for finding offenders needs to be improved

– More mapping options for showing offenders work/home locations


1/30/07 14

Records BureauSurvey Closing Comments

• Overall very positive

• However, improvements can be made in:– Further automation of processes for all units– Faster response time– Quicker resolution of billing issues– More reliable computer systems, i.e. no downtime – Easier navigation of the Sex Offender website


Documents

1/30/071 Records and Technology Division SEARCH and Records Bureau Survey Results Dedication, Pride, Service