127 new devices connect to the Internet every second. The ... · DDoS Attacks A recent survey of more than 640 IT security and operations professionals revealed that 38% of respondents

41 State Street, Albany, NY 12207 | www.FirstLight.net | 1-800-461-4863One Network. One Solution. One Team.

SD-WAN | Overview

127 new devices connect to the Internet every second.*

The way we work has changed...

Now, more than ever, businesses have users and devices that are consuming applications from multiple different

clouds. The modern workforce is increasingly mobile and traditional Wide Area Network (WAN) architectures can’t keep

up due to security challenges and increased complexity. FirstLight’s SD-WAN portfolio simplifies and centralizes the

management of your WAN and enables the rapid deployment of branch, data center and multi-cloud network services.

■ Scalability to support 10,000+ locations

■ Rapid deployment with zero-touch installation

■ Templated configurations for efficient service provisioning

What can FirstLight SD-WAN offer your organization?■ Centralized management to enable deep application visibility and control

■ Transport flexibility to ensure network resiliency and uptime

■ Security and segmentation via centralized policies

SD-WAN Foundation

SD-WAN Foundation provides fundamental branch management, increased visibility and enhanced network security in order to manage your WAN efficiently and cost-effectively. Its cloud-based platform allows your organization the flexibility to grow and scale when and where you need.

Features:■ Cloud dashboard for centralized management, alerts and analytics

■ Self-provisioning VPN network link failover, and basic application load sharing

■ Next generation firewall with URL filtering, advanced malware protection and intrusion prevention/detection services

■ Safe search and YouTube filter for schools and libraries

■ Client-to-site VPN

SD-WAN Advanced

SD-WAN Advanced takes it a step further by separating data and control planes to quickly establish an SD-WAN fabric to connect data centers, branches and colocation facilities. This provides a highly flexible software-defined network architecture, enabling unlimited topologies and segmentation for security and application performance.

Features: ■ Orchestration engine provides streamlined management, application visibility, deep analytics and telemetry

■ Highly scalable, transport-independent network fabric overlay provides superior application performance, link load balancing and instantaneous link failover

■ Firewall with stateful packet inspection

■ Unlimited segmentation and topologies

■ Cloud onRamp for SaaS enhances cloud application performance

Firstlight Offers a Portfolio of SD-WAN Solutions Tailored to Fit Your Specific Business Needs

Network Assurance

FirstLight’s Network Assurance allows you to maximize the benefits of your SD-WAN solution by providing consultative services and ongoing solution support via a dedicated managed response engineering team.

Design:

FirstLight will work with you to assess your current network and design a solution to best fit your business and technical needs.

Implement:

FirstLight will configure and deploy all equipment, along with providing implementation assistance to ensure your business doesn’t miss a beat.

Operate:

FirstLight’s support doesn’t end at the implementation, we provide ongoing 24x7 support, management and maintenance, including major and minor software upgrades and security patches.

*McKinsey Global Institute, Unlocking value from IoT connectivity: Six considerations for choosing a provider. March 2018


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Without FirstLight SD-WAN vs. With FirstLight SD-WAN

WITHOUT WITH

Defend Against Threats

197 days until the average company detects threats on their network.

Reference: Cisco 2018 Annual Cybersecurity report, Cisco 2018.

You have the right security at the right place, from user to application. On average, it takes 4.6 hours for FirstLight to detect threats on our network.

Optimize Your Network

Network congestion, high-latency, and failed links. While cloud-based applications are key, without the right network, they complicate performance. Application performance issues have greater than a 9% impact on revenue.Reference: 2018 Cost of a Data Breach Study, Ponemon Institute, July 2018.

FirstLight SD-WAN dynamically steers traffic around network issues for optimal delivery of business applications. A healthcare company using the Cisco-based SD-WAN platform saw 5x improvement in Office 365 performance.

Rapidly Deploy Services

A traditional WAN deployment can take several months to provision, configure and install.

With FirstLight’s SD-WAN platform and Network Assurance, you can reduce your deployment window from months to hours.

Enable Resiliency

The average cost of IT downtime is $5,600 per minute. The network you choose to your business applications is critical to your success. Outages are common and detrimental to operations and lead to lost efficiency, revenue and customer loyalty.Reference: https://blogs.gartner.com/andrew-lerner/2014/07/16/the-cost-of-downtime/

FirstLight’s SD-WAN platform and performance-oriented fiber optic network provides both a superior network experience and transport flexibility to ensure business continuity and application performance.

SD-WAN | Overview


DDoS Protection & Mitigation Service

Let FirstLight Be Your First Line of Defense Against DDoS Attacks

A recent survey of more than 640 IT security and operations professionals revealed that 38% of respondents ranked Distributed Denial-of-Service (DDoS) attacks as their most significant IT security concern.*

It’s not a matter of if you’ll be the victim of a DDoS attack; it’s a matter of when. After you’ve discovered an attack, will it be a non-event due to vigilance and a trusted safeguard? Or will it be remembered as an infamous moment when catastrophe struck, causing preventable downtime, wasting countless staff hours, costing possibly tens of thousands of dollars and negatively impacting your organization’s reputation?

A DDoS attack doesn’t have to be catastrophic. It can be mitigated or prevented. FirstLight’s DDoS protection provides an omnipresent approach to monitor, detect, and mitigate suspicious traffic, DDoS attacks, and malicious activity.

FirstLight’s DDoS solution helps prevent intrusions before they occur with sophisticated algorithms that identify suspicious traffic and potential incursions. In the event of an attack, legitimate traffic can still reach your network, eliminating downtime and mitigating risk, all with leveraging FirstLight’s network power and best-in-class cloud-based defense system.

*SOURCE: Ponemon Institute, “The Cost of Denial-of-Service Attacks,” March 2015

For more information on our DDoS Protection and Mitigation solution,

call FirstLight at 1-800-461-4863 or visit FirstLight.net.

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■ Suspicious activity filters are on watch 24/7, updating new threats constantly using machine-learning algorithms to pinpoint traffic on the network that is unusual or malicious

■ Potential attacks are identified, and mitigation begins immediately

■ Mitigation significantly reduces the severity of an attack and allows legitimate traffic to reach the destination network

■ Normal traffic patterns are identified, and parameters are set for accurate detection

■ Dashboard and analytics are provided via a user-friendly portal, along with automated notifications

■ Filters, alerts, and full records provide comprehensive mitigation activity reporting

■ You get a predictable monthly expense regardless of number of attacks, mitigation, or scale of attack: one price, endless protection, no limits

■ Network agnostic provider: proactively protects against attacks, whether on-net and/or type II networks

With FirstLight’s DDoS solution:


Disaster Recovery

Why use FirstLight’s Disaster Recovery as a Service (DRaaS)?■ Everything You Need in One Solution – We provide the replication and automated recovery software, the cloud computing resources and the network services that your company will need to help eliminate downtime.

■ Quick Data Recovery – Automated recovery that simplifies your DR plan during a downtime event means that your critical applications restore online within minutes and your IT staff isn’t burdened by complexity.

■ Continuous Replication Without the Sacrifice – By replicating changes to your environment in real time, you’ll have an aggressive recovery point objective (RPO) of just seconds. Better yet, using unique technology powered by Zerto™, your production environment will not be negatively impacted by snapshots or other methods of replication common with other solutions.

■ Simple, Budget-Friendly Pricing – There’s no longer a good excuse to go without a good DR plan. DR with FirstLight is simple, affordable and scalable.

Benefits■ Simple – Disaster recovery doesn’t need to be complex. Installation and management of FirstLight’s DR solution is remarkably easy.

■ Secure – FirstLight takes security seriously and is HIPAA, SOC 2 Type II, and PCI compliant. Furthermore, FirstLight manages its cloud from a former NATO Command and Control Center with dual authentication, redundant power and redundant fiber connectivity.

■ Scalable – Not sure what your needs will be in a year? Protect your environment today and let the FirstLight cloud scale with you.

■ Service-focused – Our team is there for you 24/7 but you remain in control of your environment and your DR plan.

■ Verified – Know for certain that your DR plan will work. Testing is free and simple.

■ Connected – FirstLight operates its own fiber optic network, which spans 19,000 route miles.

Help Shield Your Business From Down Time with FirstLight’s Cloud-Based Disaster Recovery (DR) Solution

In today’s connected world, downtime is not an option. Although most people think business

disruption stems from catastrophic weather incidents such as tornadoes, ice storms, or

lightning storms, the primary causes of downtime are much more ordinary. The top five causes

of downtime* are hardware failure, power loss, software installs/upgrades, ransomware/

security breaches and accidental deletion of data. With FirstLight’s Disaster Recovery as a

Service, you can help protect yourself from these common situations and rest easy knowing

your critical applications and data are replicated to a secure, cloud-based DR site.

* Source: Zerto Infographic (http://www.zerto.com/blog/dr-to-the-cloud/disaster-recovery-service-draas-infographic/) Zerto is a registered trademark of Zerto Ltd.


Item Do-It-Yourself “Public” Cloud FirstLight

Recovery Point Objective Varies Varies Seconds

Recovery Time Objective Varies Varies < 15 min

Support / project management during implementation No No Yes

Self-service failover Yes Yes Yes

Automated recovery process Varies Varies Yes

Award-winning replication software Varies Varies Yes

Robust cloud infrastructure No Varies Yes

Easy failback to production site Varies Varies Yes

Journaling (point-in-time recovery) Varies Varies Yes

Support 24x7 No No Yes

Customization Yes No Yes

1 Gbps Internet (in the cloud) No No Yes

Reduced complexity / burden for IT staff No No Yes

Zero impact on production systems Varies Varies Yes

Compare Disaster Recovery from FirstLight with Do-It-Yourself or Public Cloud Options:

Features■ Zerto software allows you to protect VMWare or Hyper-V environments

■ Flexibility to protect your most critical applications or groups of VMs as you see fit

■ Cloud computing resources mirror your production environment to ensure adequate levels of CPU, RAM and Storage (with appropriate IOPS levels)

■ Onboarding and project management provided at no additional cost

■ Self-service failover / testing, with 24/7 assistance from an experienced and supportive team if you need it

■ Replicate through the Internet or through a private Ethernet connection

■ 1 Gbps Internet included for the cloud DR site to ensure adequate bandwidth during a failover

■ Additional network options up to 100 Gbps available

■ Monthly pricing plans

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Disaster Recovery

COST SAVINGS:

Our cloud contact center leverages a Software as

a Service (SaaS) model to deliver a customizable,

robust, and easy to use platform without the need

for any upfront costs or expensive equipment. And

with automatic software updates at no additional

cost, you’ll always have the latest and most advanced contact center

tools and technology at your fingertips.

IN-NETWORK INTEGRATION:

Unlike most over-the-top software solutions, InterMedia’s unique

partnership with FirstLight enables your cloud contact center to become

part of your unifed communications by integrating directly within

FirstLight’s network; delivering increased reliability, superior voice quality,

and faster more accurate resolve times.

QUALITY MONITORING & CONTROL:

Ensure you’re offering high-quality customer service every time to every

customer by monitoring your agent’s calls. For example, the Whisper

Barge-In tool will allow your contact center supervisors to listen in on

calls, and if needed, provide service advice to the agents, or barge into

the call to speak to the agent and customer.

INCREASED MANAGEMENT VISIBILITY:

Get a 360º view of your contact center by looking at the real-time

dashboards and alerts captured by the cloud contact center solution.

Monitor your contact center statistics, call queues, service objectives,

agent performance and so much more.

The Only Powerful, Flexible and Customizable Platform Built Right Into the Network.

HIGHLIGHTS OF THIS FEATURE-RICH CLOUD SOLUTION

Powered by InterMedia

OMNICHANNEL ENABLED ✓ Automatic Call Distributor

✓ Interactive Voice Response

✓ Integration of Digital Channels

✓ Preferred Agent Routing

✓ Last Agent Email Routing

BUSINESS INTELLIGENCE✓ Customized Reports

✓ Real-Time Display & Bulletins

✓ Custom Multi-Level Dispositions

✓ Real-Time Graphical Dashboard

✓ Custom Agent Activities

UNSURPASSED RELIABILITY✓ 24/7 Network Monitoring

✓ On-Demand Scalability

✓ Geographical Survivability

✓ Maximum Disaster Preparedness

✓ Service Provider Integration

WORKFORCE OPTIMIZATION✓ Forecasting and Scheduling

✓ Multiple Interaction Recordings

✓ Live Monitor, Whisper, Barge-In

✓ Agent Coaching & Evaluation

✓ Real-Time Adherence

COST SAVINGS: Our cloud contact center leverages a Software as a Service (SaaS) model to deliver a customizable, robust, and easy to use platform without the need for any upfront costs or expensive equipment. And with automatic software updates at no additional cost, you’ll always have the latest and most advanced contact center tools and technology at your fingertips.

IN-NETWORK INTEGRATION: Unlike most over-the-top software solutions, Telax’s unique partnership with your Communication Service Provider enables your cloud contact center to become part of your unified communications by integrating directly within your service provider’s network; delivering increased reliability, superior voice quality, and faster more accurate resolve times.

QUALITY MONITORING & CONTROL: Ensure you’re offering high- quality customer service every time to every customer by monitoring your agent’s calls. For example, the Whisper Barge-In tool will allow your contact center supervisors to listen in on calls, and if needed, provide service advice to the agents, or barge into the call to speak to the agent and customer.

INCREASED MANAGEMENT VISIBILITY: Get a 360o view of your contact center by looking at the real-time dashboards and alerts captured by the cloud contact center solution. Monitor your contact center statistics, call queues, service objectives, agent performance and so much more.

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Contact Us

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HIGHLIGHTS OF THIS FEATURE-RICH CLOUD SOLUTION

THE ONLY POWERFUL, FLEXIBLE AND CUSTOMIZABLE PLATFORMBUILT RIGHT INTO THE NETWORK.

Discover what an integrated cloud contact center can do for your business.Talk to us today! For more information, call 1-800-461-4863 or visit www.FirstLight.net

OMNICHANNEL ENABLED■ Automatic Call Distributor

■ Interactive Voice Response

■ Integration of Digital Channels

■ Preferred Agent Routing

■ Last Agent Email Routing

BUSINESS INTELLIGENCE■ Customized Reports

■ Real-Time Display & Bulletins

■ Custom Multi-Level Dispositions

■ Real-Time Graphical Dashboard

■ Custom Agent Activities

UNSURPASSED RELIABILITY■ 24/7 Network Monitoring

■ On-Demand Scalability

■ Geographical Survivability

■ Maximum Disaster Preparedness

■ Service Provider Integration

WORKFORCE OPTIMIZATION■ Forecasting and Scheduling

■ Multiple Interaction Recordings

■ Live Monitor, Whisper, Barge-In

■ Agent Coaching & Evaluation

■ Real-Time Adherence

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127 new devices connect to the Internet every second. The ... · DDoS Attacks A recent survey of more than 640 IT security and operations professionals revealed that 38% of respondents