How  mature  is  BI  in  your  ins1tu1on  ….  can  we  know?

SAAIR 2015 Conference 2015

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Outcomes  

BI  defini1on  update      Overview  of  BI  models  from  literature    Cost  benefit  or  ROI    How  can  you  know  how  mature  your  ins1tu1on’s  BI  is    Instrument  to  monitor  maturity  progress        

BI  is  oEen  described  as  an  umbrella  term  

•  BI  combines  data  collec1on  and  data  storage  with  analy1cal  tools  in  order  to  synthesize  informa1on  that  helps  support  decision  making.  It  facilitates  managerial  work  and  increases  the  decisions  based  on  relevant  informa1on  as  opposed  to  decisions  based  on  personal  experience  and  judgment.  

•  BI  is  an  analy1cal  process  that  converts  disintegrated  data  into  knowledge  and  ac1on-­‐oriented  informa1on.  This  informa1on  is  then  used  in  the  decision  making  processes  and  in  the  achieving  of  business  goals  (Näslund,  2014).  

 BI  defini1on  update  

 

How  mature  is  BI  in  your  ins1tu1on  ….  can  we  know?  

 BI  maturity  

 

The  Data  Warehousing  Ins1tute  

Gartner  

HewleV  Packard  

Cost  Savings     Addi1onal  Business  Opportunity  

Reduc1on  or  elimina1on:    

•  consolida1ng  disparate  reports  

•  waste  reviewing  mul1tudes  data  and  reports  

•  1me  in  coordina1ng  and  monitoring  complex  

processes  

•  effort  enforcing  regulatory  compliances  

•  redundancies  for  processing  similar  data  

BeVer  decision  making  /  insight  /  service:  

•  current  or  live  informa1on  

•  improved  data  visibility  -­‐  enhanced  visualisa1on  

•  Proac1ve  and  1mely  excep1on  management  

and  alerts  

•  customer  service  enhanced  

(Malik,  2005)  

•  Total  Cost  of  Ownership:  Considering  direct  and  indirect  costs  •  Payback  analysis:  Determines  how  long  it  takes  for  an  informa1on  system  to  pay  for  itself  

through  reduced  costs  and  increased  benefits  •  ROI:  %Rate  comparing  total  net  benefits  to  total  costs    •  Net  Present  Value  NPV:  Total  value  of  benefits  minus  total  value  of  costs  both  reflec1ng  

the  point  in  1me  each  occurred  

Financial  methods  to  determine  cost  benefit  

Strategy  Refresh  

Assess  level  of  maturity   Refresh  alignment  

Strategy  Execu1on  

Performance  Monitoring  

Strategy  Formula1on  

Determine  To-­‐Be   Gap  Analysis   Roadmap  

When  to  use  BI  Maturity  Assessments  

BI  Delivery  Management

Customer  Engagement  

Model

IT  Engagement  

Model

SDLC

BI  Methodology

Testing  Methodology

Release  Management

OrganisationalStructure

 BI  Delivery  Architecture  

BI Governance architecture

Policies  &  processes   Governance  structures  

Standards  &  guidelines  

Tools  &  technologies  

BI  Funding  

BI  Performance  Management  

Business  data  defini1on  

Roles  and  responsibili1es  

Data  defini1on  and  taxonomy  

Repositories  

Technical  data  defini1on  

Training  and  educa1on  

Data  categorisa1on   EL  and  data  integra1on  tools  

Data  access  and  integra1on  

Business  data  stewardship  

Master  data  management  

Repor1ng  dashboarding  &  analy1cal  tools  

Data  management  and  monitoring  

Execu1ve  steward  organisa1ons  

Metadata  management  

Integra1on  architectures  

Data  distribu1on  and  control  

Data  professionals   Data  quality  management  

Delivery  management  tools  

BI Information architecture

Informa1on  Dissemina1on  

(Repor1ng,  Analy1cs,  Visualisa1on)  

DW  

       

       

       

       

       

       

Informa1on  models  

Staging  

Data  extrac1on  &  system  integra1on  

Visualisa1ons  

Business

activity

monitor

Embedded BI

BI as

customer

service

B2B  integrated  BI

Data mining

Predictive

analytics

Prescriptive

analytics

Replica1on  

DW  Transforma1on  

&  Storage  

Students

Research

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AB BC CO EO FO MB NB NF

No. of Members

LegendRecreationalCOMPSKEXECUTIVEOFFICIALPRECSKTESTSK

Data marts

Source connection & integration layer

BI  TECHNICAL  MANAGEMENT  LAYER  Security                Administra1on            Job  Scheduling                Monitoring                    Tuning  

HR

Finance

Estates

Meta data layer

Data marts

Repor1ng  OLAP  Mining  

Dashboarding  Scorecards  Predic1ve  Ad  hoc  Exports  

Exploitation layer

BI Technical architecture

ETL Real time

Batch

Semantic layer

Master  data  management   Data  Quality  management  

Technical

Architecture

Information

Architecture

Governance

Architecture

Delivery

Architecture

Level of Business Adoption Business Value (ROI)

Organisational Culture Business ownership & commitment

4  Dimensions  of  BI  Maturity  

 BI  Maturity  Scorecard  Leading  

Organisa1onal  outcomes  of  BI  Maturity  

Lagging  

Is  there  any  poli1cal  will  to  improve  the  BI  maturity  and  is  there  planned  direc1on…?    

Thank  you  

The  End