11:00-11:30 Driving Intelligent Automation and Digital Transformation with BPM, Nathaniel Palmer

11:30-12:00 Building Business Applications with DMN and BPMN, Matteo Mortari and Denis Gagne

12:00-12:30 Digital Innovation and Disruption, Best-Selling Author Tom Koulopoulos

12:30-1:00 Knowledge Sources: Next Gen Transformation, Gil Ronen, Sapiens

Wrap-up With Nathaniel Palmer and Panelists

Driving Intelligent

Automation and Digital

Transformation with BPM

Nathaniel Palmer,

BPM.com

What Does Process

Automation Look Like

Today?

What Does Intelligent

Automation Look Like?

Three R’s of Automation

Robots and intelligent things

Rules and decision logic

Relationships (not relational

per se but relationship data)

Intelligent Automation Leverages

Process, Rules & Data

Data-Driven = understands the context of work (knows what’s

inside the payload and where it is in the process)

Goal-Oriented = business rules drive optimal outcomes

Adaptive = changes course in response to business events

Intelligent Automation = understanding of the process, goals,

business events and decision rules to expand the envelope

of what can be automated

Amara's Law: Long Run vs Short Run

“We tend to overestimate

the effect of a technology

in the short run and

underestimate the effect

in the long run.”

- Roy Amara

Chief Scientist,

Institute for the Future

Saint Peter's Square 2005

Same Scene, Different Reality

2005 2013Source: Morguefile.com

The App is Not Your

Digital Strategy,

it is About the

Process!

Robots By Any Other Name

See www.MYJIBO.com

Intelligent Intermediaries

Always on, Ready to Sell Help.

Beyond the App: AI as an Interface (to your refrigerator)

See viv.ai

Digital Transformation Means

Delivering an Omniscient User

Experience Across Number of

Interface Types, (not multichannel

but omnichannel) Even When

Not Identified in Advance.

Delivering Digital Transformation and the

promise of Intelligent Automation requires

re-envisioning the structure of user tasks

– to be not a single, discrete unit of work,

and to remove the distinction between

what supports a task and the task itself.

Decoupling the Task and the Interface

4-TIER ARCHITECTURE

Services Tier(pulls data from both

internal and external sources)

Delivery Tier(optimizes delivery for platform)

Client Tier(native to each platform)

Aggregation Tier(integrates services and data)

Client Tier and Delivery Tier

are Separate to Allow Data

and Application Capabilities

to be Delivered Specific the

Client-side Environment

??

The Data Tier and

Aggregation Tier Replace

More Tightly-coupled Data

and Application Containers

With SOA Services

Microservices

Application Architecture is

being transformed into

separate tiers – moving

away from the

Worklist paradigm

and fundamentally rethink

the architecture of

tasks be a collection

methods and capabilities to

perform work

The Interface is “Things” not a “Thing”

Digital Disruption Represents a

Cambrian Explosion of New Interface

Types, Forever Changing Customer

Expectations for Access and Interaction

2.5 Years

You Are Here

115 Years

What is a Digital Cambrian Explosion?

Anticipating the End of the App

and Smart Phone Dominance

Event Cloud of 50 Billion Things

Transactions and Reports APIs & Cloud Services

Event Processing

Things and Sensors Devices and People

Machine Learning

Processing Mining,

Pattern Detection & Correlation

Automation

RPA

Cognitive Agents

Decision Management

Business Rules,

Alerts and Actions

Process Management

Task Management

Service Orchestration

The Digital Transformation Platform (BPM circa 2017-2020)

11:00-11:30 Driving Intelligent Automation and Digital Transformation with BPM, Nathaniel Palmer

11:30-12:00 Building Business Applications with DMN and BPMN, Matteo Mortari and Denis Gagne

12:00-12:30 Digital Innovation and Disruption, Best-Selling Author Tom Koulopoulos

12:30-1:00 Knowledge Sources: Next Gen Transformation, Gil Ronen, Sapiens

Wrap-up With Nathaniel Palmer and Panelists

AI & Machine LearningBlockchain

Digital Communities

Connected DevicesConversational UI

Chatbots

Digital Assistants, AI as an Interface

Smart Clothes & Wearables

Gestures, Voice & Facial Recognition

Digital Personas

Sensors & Machines

AR / VR

Everything as an Interface

Home Automation

Collaborative Agents

Semantic Data

The Consumer-Driven Digital Ecosystem

Natural Language Processing (NLP)

Business

Value

Time

Move to the point of

action to here. . .…from here.

Leverage Smart Automation to shift the point to

which business events become actionable.

The Half-life of a Business Event

Business

Value

Time

ActUnderstand

Business-relevant Event Occurs

Decision Confirmed

Action Taken

Time Required

to Process

Context

Time to Take

Action

Acting Smarter = Sooner, Not Faster

Conquering Decision Latency

Do you remember where you were?

Do you remember where you were?

Rick Rescorla,

Morgan Stanley Security Director

1. Brand Reputation Will Depend More on External Events Than Corporate Marketing

2. Intelligent Agents Will Represent Consumers in Half of Commercial Transactions

3. The Majority of Commercial Transaction Will Involve Cloud-based, Third-Party Systems Outside of Your Direct Control

4. Intelligent Agents Will Act Autonomously Without Human Intervention in Complex Transactions

5. Ambulance Chasing Robots Will Scrutinize Consumers Transactions on an Contingency Basis (or for free)

6. One out of Four (25%) Consumer Brands Will Abandon Mobile Apps in Favor of Intelligent Agent-based Interfaces

7. Your Fastest-Growing Competitors Will Have Fewer Employees than Robots

8. Consumer Digital Assistant Will Recognize Sentiment and Tone of Consumers

9. Intelligent Agents will Facilitate Half of Mobile Interactions (Without an App)

What to Expect in 2020 (and what are you going to do about it?)

Contact Info:

Nathaniel Palmer

nathaniel@bpm.com

+1 (781) 534-3868 mobile

twitter.com/nathanielpalmer

www.linkedin.com/in/bigdatasmartprocess/