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11 June 2001 Aarhus, Denmark
Involving stakeholders in organisational change
Scandinavia meets the world: conference on best practice in
public libraries
Aarhus, Denmark11 June 2001
Map of New ZealandNew Zealand
3.8 million people
11 June 2001 Aarhus, Denmark
Mitre Peak
11 June 2001 Aarhus, Denmark
Maori challenge
11 June 2001 Aarhus, Denmark
All blacks
11 June 2001 Aarhus, Denmark
Bungy jumping
Aarhus, Denmark11 June 2001
Chch Town cryer
NZ Wine Industry
11 June 2001 Aarhus, Denmark
Christchurch City Libraries
Population served 319,000 Central Library, 12 branches, 1
mobile 5.5 million plus issues Budget: $NZ$20 million (72
million Danish Kroner
11 June 2001 Aarhus, Denmark
Christchurch City Libraries
Children’s services Books for babies, Headstart,
Big Tick, Homework help line….
Aarhus, Denmark11 June 2001
New Brighton Library
More specific
Aarhus, Denmark11 June 2001
Library home page
11 June 2001 Aarhus, Denmark
Christchurch City Libraries
http://library.christchurch.org.nz
11 June 2001 Aarhus, Denmark
Scandinavia Meets the World
Conference on best practice in public libraries
11 June 2001 Aarhus, Denmark
Involving Stakeholders in Organisational change
Changing the way We work Organise ourselves Our culture
11 June 2001 Aarhus, Denmark
Why change?
Technology End user access to information Customer expectations Budget pressures
11 June 2001 Aarhus, Denmark
Is your library like this?
Hierarchical Status and position Paralysed through consultation Risk and change averse
11 June 2001 Aarhus, Denmark
Continued…..
“Sacred cows” ‘It’s been tried before” “Add on more” Strongly unionised
11 June 2001 Aarhus, Denmark
Continued….
Rigid job descriptions Aging work force Skill and capability lack Good people leaving
11 June 2001 Aarhus, Denmark
Continued….
Highly professional people but naïve and unbusinesslike
Lots of committee-no action Acceptance of poor
performance
11 June 2001 Aarhus, Denmark
What we wanted:
Colleagues empowered Individual and team responsibility Focus on learning and development Decisions based on quality thinking Project approach
11 June 2001 Aarhus, Denmark
Continued….
Feedback on performance Professional and business
balance Resources reallocated to meet
customer need General job roles
11 June 2001 Aarhus, Denmark
People have different needs, perceptions, intellect, capability, thinking and working styles
11 June 2001 Aarhus, Denmark
Change projects
Collection Services Central Library
Development plan
11 June 2001 Aarhus, Denmark
Collection Services Project
75-80% of material from 3 suppliers New processes for selection,
acquisition, cataloguing and processing Downsized team by 10FTE
See http://library.christchurch.org.nz/Bibilofile/index.asp
11 June 2001 Aarhus, Denmark
Central Library Development Plan
Three year plan Revitalise and motivate Seek a new vision New teams and team leaders
11 June 2001 Aarhus, Denmark
Factors in success
Use of consultants Setting a clear direction Involving teams Support for colleagues through change Communication Review
11 June 2001 Aarhus, Denmark
Use of consultants
Benefits: Manage the process Knowledge and expertise Support and reality check
11 June 2001 Aarhus, Denmark
Setting a clear direction
Need for leadership Paint big picture – may not
have all the answers
11 June 2001 Aarhus, Denmark
Involving the teams
Task forces Tight time frames Creativity and imagination “sacred cows” became “scared
cows”
11 June 2001 Aarhus, Denmark
Support through change
Job application workshops Career counselling Change workshops Team leader workshops
11 June 2001 Aarhus, Denmark
Job application workshops
Skills identification CV structure Covering letter Role playing
11 June 2001 Aarhus, Denmark
Supporting Colleagues
Career Counselling Individual taking responsibility – one on
one
Change Workshops Understanding process, common
language
11 June 2001 Aarhus, Denmark
Team Leader workshops
New role for team leaders Individual profiling Career counselling
11 June 2001 Aarhus, Denmark
Working with the Union
An important stakeholder Work alongside Know your agreement Helps if you have already established
a relationship of relative trust!
11 June 2001 Aarhus, Denmark
Communication
Communicate even if now news Use different methods Repeat, repeat, repeat Don’t fudge Resist the urge to reassure
11 June 2001 Aarhus, Denmark
Review
Opportunity for closure Celebrate what went well
11 June 2001 Aarhus, Denmark
Achievements through change
Revamped website Electronic databases Virtual branch Partnerships with schools Three new libraries Business and Council information services Council’s Website
11 June 2001 Aarhus, Denmark
He Tangata He Tangata He Tangata
It is people, it is people, it is people
