1.1 FOREIGN CITIZEN REGISTER - consuladovirtual.gob.ec · USER REGISTER MANUAL This document allows the user to know step by step, the process to register on the Virtual consulate

REPUBLICA DEL ECUADOR

Consulado Virtual www.consuladovirtual.gob.ec. Asistencia 24/7, Estados Unidos de América o Canadá: 1855 751 2056; España: 1900

935 605; Ecuador al 1800 226 245.

USER REGISTER MANUAL

This document allows the user to know step by step, the process to register on the Virtual

consulate tool for starting procedures in the consulates of Ecuador. Remember, in the web page

www.consuladovirtual.gob.ec”, in contact us section, you could obtain personal assistance, 24

hours a day, 7 days a week, in the case there is any inconvenient or for additional help.

1.1 FOREIGN CITIZEN REGISTER

Google Chrome browser is strongly recommended for using the web site. Write

www.consuladovirtual.gob.ec

It will appear the home page, on the right part of it there is this message “If you are a NEW USER,

please register HERE”



935 605; Ecuador al 1800 226 245.

Then, after click on the button, it is shown a register form where the users have to complete their

personal information. All fields marked with (*) are mandatory



935 605; Ecuador al 1800 226 245.

The users must register all their real information as the application will validate it. If there is any

wrong information, the system will not allow to continue with the register process

.

In the “Birth Information” section, the users have to fill the birth date register in their identity

document.

.

In the “Residence Information” section, the users have to fill all the information required. The

telephone number must have 9 characters as minimum.



935 605; Ecuador al 1800 226 245.

The users have to answer correctly all the security questions, with real information. It will be

useful to recover their password. If they click on “change security questions”, all security questions

fields will go blank and the users have to fill them with the respective answers.

The picture depicts two new register sections which are:

• General Survey

• We have to be sure that a real person is entering the information.

In the “General Survey” section, is has to be filled, gender, occupation and study level. The picture

depicts an example of it.

In the “We have to be sure that a real person is entering the information” section, it has to be

filled with all the characters shown without spaces, and distinguish among Capital letters, small

letters and numbers. This section is important as far it is the way to know if it is a human who is

entering the information or is a robot controlled by spies.

If the user fills wrongly the picture characters, it will appear an error message and the user must

make the respective correction in order to continue with the process. If the characters register are

right, it will appear the following confirmation screen.



935 605; Ecuador al 1800 226 245.

Once, the register process is completed, the users will receive a confirmation e-mail. It will contain

information which allows them log-in at the system.

When you open the e-mail “Consulado Virtual – Creación de Usuario”, it will appear the following

message



935 605; Ecuador al 1800 226 245.

In the upper picture, it could be seen a random password granted by the system, copy and paste

this password and go to the web page www.consuladovirtual.gob.ec

Please write your e-mail address which is your user name and paste the password granted by the

confirmation e-mail. Finally, click on “log-in” as it is shown in the picture.



935 605; Ecuador al 1800 226 245.

After click on “log-in”, it is required to change the password for a new one; it has to stick to the

suggestions given as it is shown in the following picture.

Finally, it will appear the screen that allows the user enter to the different procedures of the

virtual consulate.

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1.1 FOREIGN CITIZEN REGISTER - consuladovirtual.gob.ec · USER REGISTER MANUAL This document allows the user to know step by step, the process to register on the Virtual consulate