www.ntnews.com.au Saturday, June 1, 2013. NT NEWS. 7 A Ford Territory is making all the wrong noises for one vehicle owner lieve it’s an incorrect manufacturing tolerance. What do you think? Alan Driscoll, email. A: By all means take it up with Holden. If that’s the cause of your rattle it should be fixed under warranty. Q: I have a problem with the radio reception in my new Hyundai Elantra. I have terrible reception when listening to the local radio; I’ve even had a problem listening to 2GB in a metro area. The problem is so annoying that I asked for it to be checked when I put it in for a service. They said they couldn’t hear the problem, but they were lo- cated just across the road from where the radio is broadcast. They also said that they didn’t think there was anything I could do about it since the aerial is in the glass. Dissatisfied, I contacted Hyundai iCare, to which I have had no re- ply in the last 3 months. Do you have any suggestions? Tracey, email. A: Phone Hyundai and ex- plain your problem to one of the customer assistance peo- ple. Radio reception does seem to be a problem with Hyundais, we have had quite a few owners reporting poor reception. To fix it I would re- commend taking it to a radio specialist and perhaps have a new antenna fitted. Q: You might recall I contacted you about my 2012 Ford Focus and the problems I was having with the DSG automatic gearbox. Well, I took my complaints to Consumer Protection and they agreed with my concerns. Now Ford has authorised the replace- ment of my car with a new diesel model, which I am told has a new clutch. It took 17 weeks to resolve the issue, but I am happy with the outcome. Lee-Ann Woods, email. A: It’s good to hear that you have been able to come to a satisfactory resolution with Ford over the issue, and that the consumer protection sys- tem works. Q: On a trip to Queens- land in October 2011 I no- ticed a knocking noise while driving my 2011 SY Ford Territory uphill under load. I reported this at the 15,000km service, but the dealer was unable to detect any problems. Be- fore the next service the engine developed a pinging noise under light throttle at low speed, and the dealer suggested I use 95-octane fuel instead of the recommended 91. I have now been using 95-octane fuel since the 30,000km service with no noticeable change. The dealer also suggested using an additive to remove carbon build-up on the pistons as this could be a cause, but I doubt that carbon could build up in such a short time on a new vehicle to cause this problem. I asked the dealer if he could check the crank angle sensor, but he did not agree that it was a possible cause. I am con- cerned that engine damage could have occurred. Hope you may be able to help. Neil W. Deed, email. A: It sounds like it might be a sensor and checking the crank angle sensor was sen- sible. I would also check the knock sensor, which is there to detect detonation and re- tard the ignition enough to prevent it from happening. 1049032v2 TOYOTA ACCESS A SMARTER WAY TO BUY T T T T T T T T TO O O O O O O O OY Y Y Y Y Y Y Y YO O O O O O O O OT T T T T T T T TA A A A A A A A A toyota.com.au TEST DRIVE COROLLA HATCH AND ALL-NEW RAV4 TODAY ALL-NEW RAV4 Now available in gutsy Turbo Diesel COROLLA HATCH Bolder, sportier and more fun than ever before.

1049032v2 TEST DRIVE COROLLA HATCH AND ALL-NEW RAV4 …€¦ · TOYOTA ACCESS A SMARTER WAY TO BUY TOYOTA toyota.com.au TEST DRIVE COROLLA HATCH AND ALL-NEW RAV4 TODAY ALL-NEW RAV4

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Page 1: 1049032v2 TEST DRIVE COROLLA HATCH AND ALL-NEW RAV4 …€¦ · TOYOTA ACCESS A SMARTER WAY TO BUY TOYOTA toyota.com.au TEST DRIVE COROLLA HATCH AND ALL-NEW RAV4 TODAY ALL-NEW RAV4

www.ntnews.com.au Saturday, June 1, 2013. NT NEWS. 7

A Ford Territory is making all the wrong noises for one vehicle owner

lieve it’s an incorrectmanufacturing tolerance.What do you think?

Alan Driscoll, email.A: By all means take it up

with Holden. If that’s thecause of your rattle it shouldbe fixed under warranty.

Q: I have a problem withthe radio reception in mynew Hyundai Elantra. Ihave terrible reception

when listening to the localradio; I’ve even had a prob-lem listening to 2GB in ametro area. The problem isso annoying that I askedfor it to be checked when Iput it in for a service. Theysaid they couldn’t hear theproblem, but they were lo-cated just across the roadfrom where the radio isbroadcast. They also said

that they didn’t thinkthere was anything I coulddo about it since the aerialis in the glass. Dissatisfied,I contacted Hyundai iCare,to which I have had no re-ply in the last 3 months. Doyou have any suggestions?

Tracey, email.A: Phone Hyundai and ex-

plain your problem to one ofthe customer assistance peo-

ple. Radio reception doesseem to be a problem withHyundais, we have had quitea few owners reporting poorreception. To fix it I would re-commend taking it to a radiospecialist and perhaps have anew antenna fitted.

Q: You might recall I con-tacted you about my 2012Ford Focus and the prob-lems I was having with the

DSG automatic gearbox.Well, I took my complaintsto Consumer Protectionand they agreed with myconcerns. Now Ford hasauthorised the replace-ment of my car with a newdiesel model, which I amtold has a new clutch. Ittook 17 weeks to resolvethe issue, but I am happywith the outcome.

Lee-Ann Woods, email.A: It’s good to hear that you

have been able to come to asatisfactory resolution withFord over the issue, and thatthe consumer protection sys-tem works.

Q: On a trip to Queens-land in October 2011 I no-ticed a knocking noisewhile driving my 2011 SYFord Territory uphill un-der load. I reported this atthe 15,000km service, butthe dealer was unable todetect any problems. Be-fore the next service theengine developed a pingingnoise under light throttleat low speed, and thedealer suggested I use95-octane fuel instead ofthe recommended 91. Ihave now been using95-octane fuel since the30,000km service with nonoticeable change. Thedealer also suggested usingan additive to remove car-bon build-up on the pistonsas this could be a cause, butI doubt that carbon couldbuild up in such a shorttime on a new vehicle tocause this problem. I askedthe dealer if he could checkthe crank angle sensor, buthe did not agree that it wasa possible cause. I am con-cerned that engine damagecould have occurred. Hopeyou may be able to help.

Neil W. Deed, email.A: It sounds like it might be

a sensor and checking thecrank angle sensor was sen-sible. I would also check theknock sensor, which is thereto detect detonation and re-tard the ignition enough toprevent it from happening.

1049032v2

TOYOTA

ACCESS

A SMARTER WAY TO BUY

TTTTTTTTTOOOOOOOOOYYYYYYYYYOOOOOOOOOTTTTTTTTTAAAAAAAAA

toyota.com.au

TEST DRIVE COROLLA HATCH AND ALL-NEW RAV4 TODAY

ALL-NEW RAV4

Now available in gutsy Turbo Diesel

COROLLA HATCH

Bolder, sportier and more fun than ever before.