Ten Keys for Effective Listening
PONTIFICIA UNIVERSIDAD CATOLICA DEL ECUADORSCHOOL OF
LANGUAGESLINGISTICS MASTERYS PROGRAMTEACHER: NADIA
JARAMILLOSTUDENT: LUIS CUZCOSUBJECT: TECHNOLOGICAL EDUCATIONAL
TOOLSIBARRA OCTOBER 2012
10 KEYS FOR LISTENING SKILLS
RECEIVING SKILLSListening is composed of six distinct
components
Hearing: The physiological process of receiving sound and/or
other stimuli.
Attending: The conscious and unconscious process of focusing
attention on external stimuli.
Interpreting: The process of decoding the symbols or behavior
attended to.
Evaluating: The process of deciding the value of the information
to the receiver.
Remembering: The process of placing the appropriate information
into short-term or long-term storage.
Responding: The process of giving feedback to the source and/or
other receivers.
3Facts about ListeningListening is our primary communication
activity.Our listening habits are not the result of training but
rather the result of the lack of it.Most individuals are
inefficient listeners.Inefficient and ineffective listening is
extraordinarily costly.Good listening can be taught.
4
Styles of receiving:There are a number of styles of receiving
information. The appropriate style is dependent upon the relative
importance of content compared to the relationship and the
involvement of the individual receiving the information. Ten Keys
for Effective ListeningBy Lyman Steil
61.- Findareas of interest.The Poor Listener: Tunes out dry
topics.The Good Listener: Seizes opportunities: "What's in it for
me?"2.- Judgecontent, not delivery.The Poor Listener: Tunes out if
delivery is poor.The Good Listener: Judges content, skips over
delivery errors.3.- Holdyour fire.The Poor Listener: Tends to enter
into argument.The Good Listener: Doesn't judge until comprehension
is complete.4.- Listenfor ideas.The Poor Listener: Listens for
facts.The Good Listener: Listens for central theme.5.- Bea flexible
note taker.The Poor Listener: Is busy with form, misses content.The
Good Listener: Adjusts to topic and organizational pattern.76.-
Workat listening.The Poor Listener: Shows no energy output, fakes
attention.The Good Listener: Works hard; exhibits alertness.7.-
Resistdistractions.The Poor Listener: Is distracted easily.The Good
Listener: Fights or avoids distractions; tolerates bad habits in
others; knows how to concentrate.8.- Exerciseyour mind.The Poor
Listener: Resists difficult material; seeks light, recreational
material.The Good Listener: Uses heavier material as exercise for
the mind.9.- Keepyour mind open.The Poor Listener: Reacts to
emotionalwords.The Good Listener: Interprets emotional words; does
not get hung up on them.10.- Thoughtis faster than speech; use
it.The Poor Listener: Tends to daydream with slow speakers.The Good
Listener: Challenges, anticipates, mentally summarizes, weights the
evidence, listens between the lines to tone and voice.8
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