Upload
mildred-rice
View
217
Download
0
Tags:
Embed Size (px)
Citation preview
DEVELOPING WINNING
TEAMS
A presentation by Jeff Kahn
BALANCE
10
0
5
WHAT IS INVOLVED?
RELATIONSHIPS,BEING IN CONTROL OF
PERSONAL INTERACTION!
ALL
PERSONAL STRATEGY
TRUST
THE PROCESS
• DISCOVERING
•ASK QUESTIONS AND LISTEN.
• ADVOCATING
•RELATIONSHIP
• SUPPORTING
HURRY
TRUST
NEED
HELP
CONTROLLED AND
EMOTIONAL
CONTROLLED
CONTROLLEDSecretive, cautious communicator.More controlled in expression of feelings.Measured opinions and actions.Strict, disciplined attitudes.Focus more on facts.Fact orientated decision-making.Seems difficult to get to know.Self –disciplined ,guarded.
CONTROLLED
Requiring of self and others. Impersonal and businesslike.Limited use of gestures.Less facial expressiveness.Dresses more formally.Appears more task-orientated than people
orientated.Time conscious.
EMOTIONAL
EMOTIONALOpen, impulsive communicatorLess guarded in expression of feelings
Dramatic opinions and actionsPermissive, fluid attitudesFocuses more on feelingsEmotional decision-makingSeems easy to get to know
EMOTIONALEmotionally expressive, openEasy-going with self and othersPersonal and friendlyGestures more frequentlyMore facial expressivenessDresses less formallyAppears more people orientated than task orientated
Less time conscious
PERCEPTION OF
ASSERTIVENESS
PERCEPTION OF ASSERTIVENESS ASKS
Less Assertive
TELLS
More Assertive
PERCEPTION OF ASSERTIVENESS ASKS Less AssertiveQuiet (slow,
deliberate, softer)Moderate OpinionsThoughtful
DecisionsGo-along AttitudeSupportive
PERCEPTION OF ASSERTIVENSS cont.
Tends to avoid use of power
Lets others take social initiative
Asks QuestionsActs SlowlyTentative body
languageLess direct eye contactLess Confrontive
PERCEPTION OF ASSERTIVENESS
TELLS More Assertive
Talkative (quick, intense, louder)
Strong OpinionsQuick DecisionsTake-charge
AttitudeDirective
PERCEPTION OF ASSERTIVENESS cont.
Tends to use powerTakes social initiativeMakes StatementsActs QuicklyEmphatic body
languageDirect eye contactMore Confrontive
THE GRID
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
Controlled
EMOTIONAL
ASK
TELL
VERBAL BEHAVIOURS
VERBAL BEHAVIOURSSlower
Pace Of Speech
faster
Fewer StatementsQuantity of speech
More statements
QuieterVOLUME
OF SPEECHLouder
VERBAL BEHAVIOURSCONTROLLED
monotone Task subjects Facts/data
EMOTION IN
VOICE
SUBJECTS OF
SPEECH
FORM OF
DESCRIPTION
INFLECTIONS PEOPLE SUBJECTS PEOPLE OPINIONS
EMOTIONAL
NON-VERBALBEHAVIOURS
NON VERBAL BEHAVIOURSCONTROLLED
Relaxed UseUSE OF
HANDS
Points for
Emphasis
BODY POSTURE
Leans Back Leans Forward
EYE CONTACT
Indirect Eye
Contact
Direct EyeContact
EMOTIONAL
TELL
ASK
NON -VERBAL BEHAVIOURSCONTROLLED
RIGID POSTURELess Use Controlled
BODY POSTUREUSE OF HANDS FACIALDESCRIPTIVES
CASUAL POSTUREMore Use Animated
EMOTIONAL
QUESTIONS
Developing Winning Teams
END OF PART 1
See you later for
Part 2
Developing Winning Teams
PART
2
RE-CAP
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
Controlled
EMOTIONAL
ASK
TELL
ANALYTICAL
DRIVER
AMIABLE
EXPRESSIVE
CARS AND PEOPLE
ANALYTICAL
DRIVER
AMIABLE
EXPRESSIVE
Anger Patterns
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
Controlled
EMOTIONAL
ASK
TELL
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
Controlled
EMOTIONAL
ASK
TELL
AVOID AUTOCRATIC
ACQUIESCE ATTACK
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
AVOID AUTOCRATIC
ACQUIESCE ATTACK
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
AVOID AUTOCRATIC
ACQUIESCE ATTACK
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
AVOID AUTOCRATIC
ACQUIESCE ATTACK
ANALYTICAL DRIVER
EXPRESSIVEAMIABLE
AVOID AUTOCRATIC
ACQUIESCE ATTACK
PRIMARY NEEDS
SEXUAL PARTNERS
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
Controlled
EMOTIONAL
ASK
TELL
RESPECT
POWER
APPROVAL RECOGNITION
QUESTIONS?????
THANK YOU