(1) Welcome to Braid Vets

8/11/2019 (1) Welcome to Braid Vets

1/7

Directors: C. Ross, M. Hall & S. Dickson

Registered Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ VAT reg. no. GB 271837834 Registered in Scotland 395761

Braid Vets www.braidvet.co.uk [email protected]

171 Mayfield Road 319 Leith Walk 21 Eskbank RoadEdinburgh Edinburgh DalkeithEH9 3AZ EH6 8SA EH22 1HG

0131 667 2478 0131 553 1366 0131 654 1232

Welcome to Braid Vets

Braid Vets Hospital, Leith Walk and Dalkeith Surgeries are committed to providing the

best veterinary care for all household pets in Edinburgh and the Lothians.

We provide health care for dogs, cats, rabbits, rats, guinea pigs, other small furries andbudgies.

Opening Hours

All branches are open from 8.30am until 6pm Monday to Friday and 8.30am until 12noonon a Saturday.

Consultations are available by appointment at the following times:

Mayfield Road Leith Walk DalkeithMon-Fri 8.30am - 11.00am Mon-Fri 8.30am - 12noon Mon-Fri 8.30am - 11.00am

2pm - 3pm 2pm - 6pm 2pm - 6pm4.30pm - 6pm

Saturday 9am- 12noon Saturday 9am - 3pm Saturday 9am - 3pm

Please visit our web site atwww.braidvet.co.ukfor practice news and information.

e-vetsEmergency Service

Should you have an emergency outwith normal office hours, you can contact our 24 hour

emergency service at ourMayfield Road Hospitalcalled e-vets.

e-vetsis staffed at all times by a veterinary surgeon and a fully qualified veterinary nurse,

and acts as a central A&E for pets in Edinburgh and for 8 subscribing veterinary practicesin and around Edinburgh. While also looking after the in-patients of Braid Vets, allowing

seamless, round the clock care for our hospitalised patients.

The e-vetshours of service are:

Monday - Friday: 6.00pm

8:30amWeekends: Saturday MiddayMonday 8:30am

And on certain Bank Holidays and Public Holidays.

To call e-vetsout-of-hours, ring 0131 662 1689
http://www.braidvet.co.uk/http://www.braidvet.co.uk/http://www.braidvet.co.uk/http://www.braidvet.co.uk/


2/7


3/7





0131 667 2478 0131 553 1366 0131 654 1232

Terms & Conditions of Braid Vets:-

Thank you for entrusting the care and attention of your pet to Braid Vets Hospital. This document details

our Practice Terms & Conditions, and we request that you ask for further explanation of clarification where

necessary.

Fees

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the

time spent on a case and according to the drugs, materials, consumables and diets used. Our printed fee

list is available on request. A receipt will be given for every consultation, surgical procedure ortransaction with us.

Methods of payment

Accounts are due for settlement at the end of the consultation, the discharge of your pet, or upon

collection of drugs/diets.

You may settle your account using:

CASH

CHEQUE

CREDIT/DEBIT CARDMaestro/Solo/Mastercard/Visa/Visa Delta

Estimates of treatment costs

We will happily provide a written estimate as to the probable costs of a course of treatment. Please

bear in mind that any estimate can only be approximateoften an animals illness will not follow a

predictable course.

Discounted Services

At the discretion of the partners, bonded clients(i.e. clients whose pets follow the practice protocol for

vaccinations and annual boosters given within Braid Vets) will be eligible for discounted follow-up

consultation fees and free six monthly health checks as advised by Braid Vets staff.

Settlement Terms

Should an account not be settled at the time, an invoice will be sent at the end of the accounting period,

with an additional fee in respect of administrative costs incurred. Should it be necessary for further

reminders to be sent, further charges (10% interest on the capital sum, or 20.00, whichever is greater)

will be incurred. At our discretion, these may be deducted if prompt payment is then made.

After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and

further charges will be levied in respect of costs incurred in collecting the debt, such as production of

reports, correspondence, court fees, attendance at court, phone calls, home visits etc.


4/7





0131 667 2478 0131 553 1366 0131 654 1232

Any cheque returned by our Bank as unpaid, any Credit Card not honoured, or any Cash tendered that

is found to be counterfeit will result in the original account being restored, plus costs, together with

interest on the capital sum.

We reserve the right to withdraw our services from any client who fails to settle an account or with

history of tardy settlement.

Inability to Pay

If, for any reason, you are unable to settle you account as specified, we ask you discuss the matter as

soon as possible with a member of staff. Please note that installments of part-payments of any account

may ONLYbe sanctioned with the express permission of one of the partners.

Pet Health Insurance

Braid Vets Hospital strongly supports the principle of insuring your pet against unexpected illness or

accidents. Please ask for details about insurance from any member of staff. Please be aware that it is

your responsibility to settle your account and then reclaim the fees from your Insurance

Company.

Complaints & Standards

We hope you never have recourse to complain about the standards of service received from Braid

Veterinary Hospital. However, if you are dissatisfied with any aspect of our care or service, please

direct your comments in the first instance to the Client Care Manager, Mrs. K. Ramsay.

Ownership of records

Case records including radiographs and similar documents are the property of, and will be retained by,

Braid Veterinary Hospital.

Copies with a summary of the history will be passed on request to another veterinary surgeon taking

over the case.

Ownership of radiographs & similar records

The care given to your animal may involve making some specific investigations, for example taking

radiographs or performing ultrasound scans. Even though we make a charge for carrying out these

investigations and interpreting their results, ownership of the resulting record, for example a

radiograph remains with the Practice.

No addition or variation of these conditions will bind the Practice unless it is specifically agreed in writing

and signed by one of the Practice Partners. No agent of person employed by or under contract with, the

Practice has the authority to alter or vary these conditions in any way.


5/7





0131 667 2478 0131 553 1366 0131 654 1232

Additional Services Offered at Braid Vets.

At Braid Vets we provide veterinary and nursing expertise in internal medicine, surgery,

dermatology, cardiology, ophthalmology, behavioural cases, dentistry, acupuncture,

imaging and emergency medicine.

Nurse Clinics

We provide a range of clinics run by our Qualified Veterinary Nurses.

These include:Weight Management

Adolescent/Senior Healthcare

Arthritis

Dental Care

Diabetes

Puppy/Kitten Care

Puppy Party

We run an evening socialisation class, at our Mayfield Road Hospital, consisting of:

Practice tour

Puppy health exam demonstration by a Qualified Veterinary Nurse

Games with Qualified Nurse/reception staff

Training with experienced dog behaviourist Anne Gallagher

Braid Vets Health Plan

We have a membership scheme available to new and existing clients which allows

owners to spread the cost of routine treatments and obtain a 10% discount on the cost ofother services. For a monthly direct debit we will provide your pet with two health

exams, routine vaccinations and a years supply of worming and flea treatment.

Online Shop

Visit our website to enter our online shop where there are over 5000 products for all yourpets with FREE DELIVERY to your home (minimum spend applies).


6/7


7/7





0131 667 2478 0131 553 1366 0131 654 1232

Pet Health Insurance

We recommend that you consider taking out Pet Health Insurance for your pet(s). Many

companies offer policies that provide cover for illness and accident. There is no NHS for

pets and you will be responsible for paying for all treatments.

Pet Health Insurance will allow you to have your pet treated day or night, without you

having to worry about how to pay the bill.

Generally Pet Health Insurance will not cover preventative treatments such asvaccinations, neutering or flea/worm control.

As the insurance policy is a contract between you and your insurer, it is our policy that

you pay our fees and provide us with a signed claim form. We will then complete the

form and submit it on your behalf. Most insurers will turn claims around in two to threeweeks.

Our vets and nurses can advise you on how to choose a pet insurance policy but, under

current FSA legislation, cannot recommend companies and policies which may beavailable.

Documents

(1) Welcome to Braid Vets