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Victor Nordlund, CPSM, CPSD, C.P.M.ISM Services Group PresentationMay 9, 2013
The Keys to Drive Excellent Services Purchasing
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Your presenter is Victor A. Nordlund, CPSM, CPSD, C.P.M., the Purchasing Manager for Seda North America, and is responsible for the procurement of goods and services connected with the company’s start-up facility in Racine, Wisconsin. Seda is a leading food packaging company in Europe that is noted for its innovative design and superior products. Victor worked for many top-brand companies including Rain-X, Brach’s Candy, Castrol, BP and Sterno prior to accepting his current position with Seda. He developed significant supply chain management skills through working with these varied organizations, saving them millions of dollars and significantly improving their supply chains in the process. Victor also has shared the results of his experience by teaching supply chain courses at DePaul University. He has been a member of ISM―Chicago for many years, and is a Past President of that ISM affiliate.
Victor Nordlund
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Services Purchased
Facilities Management
Financial Services
HR Services – Training…
IT Helpdesk
Logistics – Parcel, Freight…
Maintenance
Warehousing
Outside Manufacturing
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Dedication
Integrity
Passion
Pride
Sincerity
Capability
What is Excellent Service?
Providing service that is greater than expectations
Going the extra mile
People who have:
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Dedication, Integrity, Passion, Pride, Sincerity,
Capability
Excellent Service Providers
Providing service that is greater than expectations
Going the extra mile
Companies whose people have:
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1. Evaluate spend
2. Understand internal requirements
3. Evaluate & understand Supply
Market
4. Source
5. Select supplier & contract
6. Evaluate supplier performance
Service Purchasing Steps
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Link to goals and objectives
Cost vs. Service Level
Operations vs. Purchasing
Need vs. nice to have
Customer expectations
Competing Organizational Goals
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Importance of a well defined scope
of work
Technical expertise
Using suppliers as a resource
Communication
Improving Service Level Agreements
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Keeping Competition Alive
Importance of building
relationships
Competition keeps costs in-line
Bid services the same as
materials
Knowing the supply market/
suppliers
Who is a backup?
Are there risks involved?
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SMART - KPI
Ties to step 3 – Define internal
requirements
Refer to scope of work or SLA
Refer to contract terms
Strong relationship
Evaluate Supplier Performance
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Strong relationshipsPDCAVIP – Improve ValueSuppliers know best practicesBenchmark to peersInvolve team
Improve Supplier Performance
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Conclusion
The Keys to Drive Excellent Services Purchasing•Develop a strong scope of work/ SLA•Know the marketplace•Source well •SMART Measurements•PDCA•Importance of relationship•Supplier as a resource – VIP
Any questions?