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The Changing Work Environment: Taking the High Road
Presented by:
Gloria Carter-Hicks
Hicks-Carter-Hicks, LLC
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Types of Change
• Planned Change – This is an intentional systematic process used to improve the organization’s culture, competencies, leadership, operations, products, services, and technology via a proactive response to internal and/or external factors affecting the business. (Managed)
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Types of Change (continued)
• Unplanned Change – This is a reactionary response to internal and external factors affecting the business. Such a response is tactical, and often an act induced by pressure. (Unmanaged)
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Reasons for Organizational Change
• External Factors
– Examples:• Competition• Market Conditions• Economy
• Internal Factors
– Examples:• Change in Leadership• Change in focus, direction and/or strategy• Need for Organizational Improvements
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Organizational & Departmental Resistance Remedies
Develop a vision and mission Establish a strategic plan that supports the
mission and vision Create and execute implementation plans Develop accountabilities Develop & implement a communication
strategy Educate employees about the change Create a process for employee involvement
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QuoteMost people hate any change that
doesn’t jingle in their pockets.– Anonymous
“Show me the
money!”
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Individual Resistance Remedies
• Provide an understanding of why change is needed (business rationale)
• Explain how the change will affect the individual (tune into station WIIFM)
• Seek feedback, input, and assistance from the individual (participation)
• Mutually set goals and objectives• Gain personal commitment and ownership• Share information regularly• Negotiate only when appropriate
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Betrayal
DenialIdentityCrisis
Search for
Solutions
T i m e
Informational Supportive Inspirational
Type of Communication
Pre-transitional Productivity
P r
o d
u c
t i
v i t
yChange Curve
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High Road: Champion of Change
I’m achampion
# 1ChangeChampion
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Low Road: Don’t be a Victim
“Our departmentis being
restructured.”
“Please… No more change. I can’t handle the
change.”
Your Perspective
Indifferent Emotional Skeptical
Optimistic Innovative Reserve/Cool/Calm
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Change Components
Employee Participation
Teamwork
WIIFMAlignment
Champions
Planned Change
StrategyBusiness Rationale
Ownership
