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Staff PresentationMay 2015

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• Organisation wide issues

• WH&S

• Update from our programs and teams

• Questions and feedback

This confidential and commercially sensitive information has been shared with you in the interests of open and transparent communication with staff. Please respect this intent.

Agenda

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• Discussions with affected ADHC funded staff and new service providers took place in April. Process to meet with clients in May underway with a projected end date for service delivery end of May. Farewell for staff to be arranged late May. Staff will be moved from Mt Pritchard by middle of June with the necessary ‘make good’ completed by June 30th

• Meeting with Mark Coure, following his successful re-election, identified opportunities for him to provide funding and support to identify possible funding partners

• Damien Absolon, a pro bono volunteer is working with the Finance department to development of Finance policies and procedure. This will be done based on process mapping of the Finance/Accounts function.

• Risk questionnaire completed with help from staff and a draft action plan has been completed for Board approval. Next steps will be the sharing and implementation of this with staff 

• Interim arrangements regarding Finance/IT are being put in place to replace Chris W when he leaves. 22 May. Afternoon tea to held to say goodbye.

Organisation wide

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Customer First Initiative: Customer Satisfaction Survey

• 60 active clients across all services recently completed a survey to measure overall satisfaction/perceptions of Learning Links.

• The response rate to the survey was high at 24%• Clients were provided with a series of statements and asked to what extent

they agreed or disagreed.• Results were very positive with most clients rating Learning Links highly

across the board.• Rating the highest was our friendly/helpful customer service, easy access

locations and quality service.• Over 84% of our clients would recommend LL to other families. • Areas for improvement were communication of other LL services• Clients were asked 3 open ended questions, and the most common

responses are summarised below:1)What does Learning Links do well?• Our people was by far the most common answer.

“Friendly, helpful & professional” “Great tutors” “Caring psychologists” “Friendly, excellent service by admin” “Well supported & encouraged by teachers” “Very nice people” “Very pleasant staff/teachers” “The way they treat the kids” “Accommodating staff” “Exceptional teachers”

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Customer First Initiative: Customer Satisfaction Survey

1) What does Learning Links do well? Cont….• The environment we provide. ”A wonderful, safe preschool environment” “Inclusive &

welcoming” “Happy & safe environment” “Structured environment” “Clean environment” “Nurturing environment” “Secure & settled”

• Our programs & results “Helping my daughter to read” “Good program that is well structured and detailed” “Sets out a specific plan” “Respect individual capabilities” “Encourages my child in learning” “Produces results”

• Follow up & communication “Giving tasks for home” “Ongoing reports & communication” “Reports after each session” “Gives me thorough feedback” “Comprehensive reports” “Positive motivating feedback” “Open communications”

2) What would you like to see improved at Learning Links?• Waiting period and service offering “1/2 an hour is too short” “Waiting list” “More times

available”

• Fees and Invoicing “Fee for the numeracy, literacy are unaffordable” “Price should be reduced” “More options for group learning to reduce fees” “Flexibility with payment when unable to attend” “Be given times to be able to miss a session” “Cheaper rate” “The invoicing system”

• Premises “Bigger playground” “Larger waiting area/more kid friendly” “The entrance ” Stair access”. “Privacy to talk”

3) What other services/products would you like to see Learning Links offer?• “Vacation/Day/After school care” “More Holiday programs” “Group holiday programs” “Group homework”

“Homework help” “More workshops” “Group programs for kids” “Social Groups” “Longer hours”

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Mt Pritchard

• No new incidents to report

Peakhurst

• Flooding & Evacuation at Peakhurst (including Preschool)

• Knee pain experience by staff member lifting box

Preschool

• Parent Fall/Slip

• Bead in child’s nose

• Light globe in classroom broken

Maroubra

• No new incidents to report

WH&S Site Issues

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WH&S discussion point : Manual handling

• Incorrect lifting and carrying can result in injury.

• Never lift beyond your strength, assess the item and if required seek help (as a guide do not attempt to lift anything above 10kgs without assistance);

• Squat down close to the object, with one foot behind the load, the other beside the load;

• Get a firm grip;

• Keep your back straight and as upright as possible;

• Lift steadily, using leg and thigh muscles;

• When moving an object to either side, avoid twisting your body, move your feet.

Refer to 5.18 Manual Handling Policy under the Corporate Manual

Part 1.

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Human Resources

Learning Links Complaints Policy and Procedure:• Seeks to provide an efficient, fair, transparent and accessible process for

resolving complaints from all persons and organisations dealing with Learning Links including our staff, members and clients

• All complaints are accepted by Learning Links• Complaints are investigated and resolved • Wherever possible the confidentiality of those involved in and implicated by the

complaint is maintained• All ‘formal’ complaints should be logged centrally in the Feedback and

Complaint Management Log which is part of the NSW Disability Services Standards (NSW DSS) Tools, by the GM Operations or CEO

Refer to 3.4 Complaints Policy and Procedure under the Corporate Manual Part 1, for further information.

Group Wide Enterprise Agreement:• Discussions continue with bargaining representatives

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• Reading for Life programs commenced around NSW

• Teachers in Ed Support attended a training day in April school holidays to learn new skills in the area of phonological awareness to help our students with both reading and spelling.

• Occupational Therapists have tested a new tools for younger age groups

• Family Services Staff at SES and SWS are working towards transitioning clients to new service providers. FS room at Peakhurst is being cleaned out and space made free to accommodate items from Mt P.

• Bronwyn Turnball started for Ability Options 2 days per week

• Board of studies teaching and educational standards accredited course for Teachers conducted – Effective teaching strategies for mathematics

• A group of Provisional Psychologists received CMS training

• We have received a $24k grant from Department of Education and Communities to conduct parent workshops

Client Services

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• The recent weather conditions across NSW had a significant impact at Peakhurst., with the level of flooding being the most significant experienced to date. Additional to the fact that the deluge resulted in the rain entering through new ‘weak spots’ , new issues were identified in relation to the pumps ( located in the Preschool area), blocked rain water tanks and drains and the location of the pump control box. These issues are currently being managed and will inform future planning around maintenance and our emergency response plan

• The pilot program in partnership with Ability Options in the Hunter area will be delayed in commencement as a result of the damage sustained at the Ability Options office in Charlestown due to the severe flooding in the area. While planning around this will continue, an additional component of the pilot will commence in Sydney in May with services being provided to a local agency in Liverpool. This smaller project will involve Learning Links’ occupational therapists and speech language pathologists

Operations

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• In conjunction with the cessation of all ADHC funded programs, planning around the closure of the Mt Pritchard location continues, with the next planned priority being scheduled visits by the ADHC service providers to collect identified resources for their respective organisations.

• All staff will have received details of the planning involved in the closure of the office at Mt Pritchard, with further planning continuing

• A meeting was held with a number of the ADHC service providers funded under the re-auspice of programs currently conducted by Learning Links, with collaboration and consultation around key aspects of the transition in regard to the handover of clients and the provision of new services.

The next critical stages include (1)scheduled meetings between clients and the new providers and (2) planning around the collation and handover of client files, with both aspects commencing in May.

Operations

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Corporate Services 

Finance – March 2015

• The overall revenue was $1,314.7K against forecast revenue of $1,281.6K and the net surplus was $63.8K compared to a forecast net deficit of ($26.8K). Client Services was $38.6K above forecast. Commercial Enterprises, comprising of Housie & OOSH was $29.3K above forecast, as was Fundraising and Grants by $5.5K. Support Services cost was $17.1K below forecast.

Year to Date

• Revenue – Total revenue of $11.9 Million is $67.4K ahead of forecast and the YTD net surplus of $155.9K is $193.9K ahead of forecast.

• Net Surplus/(Deficit) – Compared to forecast: Client Services are -$29.7K, Commercial Enterprises +$50.0, Fundraising & Grants -$2.8K & Support Services +$176.4K.

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Corporate Services 

• The Support Services variance includes $141K of expected ADHC Transition Costs that have been apportioned to Client Services

9 months to March 2015 - Net Surplus/(Deficit) vs Forecast

Variance$'000

Client Services -29.7 Housie & Bingo 92.6EEC -32.4 OOSH -10.2 Fundraising & Grants -2.8 Support Services 176.4Total 193.9

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• Peakhurst high bandwidth Internet implementation was completed on 15th April, 2015

• Peakhurst cabling for the new internet connection and the proposed transfer of the Mt Pritchard phone system has been completed

• A new Cisco Access point has been installed at Peakhurst to cater for better Wi-Fi signal

• Peakhurst 1Data is now accessible from any of our sites through the virtual private network

• 1Data is expected to be moved to the cloud by May – June, once the Mt Pritchard server data is consolidated with the Peakhurst server data

Information Technology

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Marketing & Business Development

Marketing & Fundraising

• LL organisation-wide customer satisfaction survey was recently completed by 60 active clients. The survey will be conducted every year and used as a benchmark to measure improvements and changes across the business. Results are available from marketing.

• As part or our Public Relations Campaign, an inspiring success story has been written about twins ‘Kieran and Hayley’ who attended LL over 10 years ago. They both have learning disabilities and worked very hard with LL to overcome their challenges and successfully complete uni and secure great jobs. We will be sending this story out as a press release to highlight the impact Learning Links is having in the community.

• Cruise Express held a fundraising auction as part of their “Bon Voyage Party for Rhapsody of the Seas” with proceeds going to Learning Links. Don Tilley did a fantastic job as auctioneer, raising $3500 for LL.

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Partnerships

• Has been invited by AMP Foundation to submit a proposal for capacity building project as well as volunteering opportunities

• Progressed to face to face meeting with Australian Stockbrokers Foundation. Will take time to get LL back on their Charity Partner List but a positive start.

• McAfee Intel volunteer day is on 30 April. 20 employees will assist in activities between Peakhurst, Preschool and Maroubra.

• Goodstart partnership moving closer to being formalised. Have agreed they want to use LL services in 6 Centre’s across Newcastle as a pilot. The intention is to partner with Goodstart and work with them as they roll out their inclusion program in all centres.

Marketing & Business Development

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Government Funding, Trusts & Funds

• Tenders submitted to both Fairfield and Bankstown Communities for Children through the Smith Family. Both tenders are to deliver the Reading for Life program within the respective areas.

• 38 ClubGRANTS applications written to date valued at over $500,000. More will be submitted during May.

• Other applications sent to Aurizon, Coca Cola Australia Foundation, Bluescope Steel, Australia Post.

• Funding has been approved by Dooleys (Lidcombe Catholic Club) to trial an “Ed Support in Schools” program at Lidcombe Public School.

• Funding has been received from The Rali Foundation, The Good Guys Wetherill Park and nib Foundation. We will shortly receive funding from the State Government (through Mark Coure) to have solar panels installed at Peakhurst).

Marketing & Business Development

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Commercial Enterprises

Housie

• Housie continue to push ahead showing a surplus of $35k vs our latest forecast and up $435k vs year ago. We have new sessions starting at Berkeley Sports Club in May and an additional session at Richmond Club in June.

Childcare with Clubs

• In line with our revenue diversification and growth strategy, negotiations are underway a large North Western Sydney club re LL operating a Long Day Child Care Centre. We have verbal agreement and are taking the next steps.

Oosh

• McCallums Hill Oosh continues to grow with maximum numbers achieved at all morning sessions and numbers are growing strongly during afternoon sessions. We have applied to the Department for increased numbers to run Vacation care and Staff development days commencing at the end of term2

Club Grants

• Presentations to Clubs are underway and initial results are positive; at the Dooleys meeting they advised of a Cat 2 submission for Ed Support in school

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Welcome and Farewell

A warm welcome to:

• Tien Thuy Nguyen - HIPPY Home Tutor

• Ley Lim - HIPPY Home Tutor

• Juanelle Baldacchino - Volunteer - Finance

• Tania Edwards - Volunteer - HR

• Kathy Khuu- Provisional Psychologist

We are delighted to have you as part of the LL family!

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We say goodbye and thank you to:

• Sue Ede

• Julia Perl

• Sophia Fitzgerald

• Veronica Cook

• Nicole Short

• Corrine Yang

• Maree Mauro

• Joanna Breinl

Thank you for your contribution to Learning Links.

We wish you all the best in your future endeavours...

Welcome and Farewell

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Questions and Feedback