Embed Size (px)
Citation preview
1
Rapid Response System
2
Rapid Response System
_ Developed to notify account teams when the client was not happy with one or more service areas, such as cost management or creative content.
_ Designed to help Euro RSCG provide the best quality of service available.
_ Allows Euro RSCG to measure the results of our work.
3
Rapid Response System – How It Works
_ A client instance is established by Euro RSCG.
_ Key dates are chosen, anywhere from 4 to 12 per year.
_ On the key dates, each client user will receive an email that contains a link to a survey website.
_ The survey contains a list of questions regarding Euro RSCG’s service.
_ The client user selects an option ranging from Very Satisfied (5 points) to Not Satisfied (1 point) for each question.
_ Any surveys submitted with poor marks (1 or 2 points) will be immediately routed to the Euro RSCG Account Team for that client.
4
Rapid Response System – Step 1
_ The client user receives an email that contains a link to a survey website:
5
Rapid Response System – Step 2
_ The client user clicks on the link to open the survey website:
6
Rapid Response System – Step 3
_ Surveys containing poor marks are immediately sent to the Euro RSCG Account Team and marked as urgent.
7
Rapid Response System – Final Step
_ The Euro RSCG Account Team contacts the client determine how to correct the problem.
8
Rapid Response System – Customizations
_ Go to http://rrs.eurorscg.com to fill out a new client request:
9
Rapid Response System – Customizations (cont.)
_ Items to customize:
_ Client_ Email Subject_ Email Message_ Email “From” Name_ # of Days to Send Followup (reminder email)_ Followup Email Subject_ Followup Email Message_ # of Days Prior to Send Agency Notice_ Dates to Send Surveys (up to 12 per year)_ Euro RSCG Team Members (account administrators)_ Client Team Members (who will receive the survey)_ Website Greeting_ Thank You Message_ Survey Questions (up to 20 questions)
