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The City of Virginia Beach Office of Volunteer Resources

Putting Community in Government

Our History:

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In 1977,City Council

created the Volunteer

Council

Its mission was to help

City agencies enhance basic

services

Keeping track of volunteers was done

manually, with no strategic plan, and no

way of tracking outcomes

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Volunteer Council 1977-2004

The Office of Volunteer

Resources

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The Office of Volunteer Resources

Today…

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Organizational Chart

City Council

Office of Volunteer Resources

Volunteers

Director

City Manager

Volunteer Resource Management

Leadership Team

Volunteer Resource Managers

Deputy City Managers

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Recruitment & Application

Screening

Interviewing

Placement

Agreement Form

Orientation

TrainingPerformance Feedback

Recognition

Retention

Opportunities

Completion of Service

Exit InterviewVolunteer Life Cycle

Information

Communication

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Recognition at its Finest

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The Virginia Beach Rotary Club’s Outstanding Volunteer of the Year Award

The Cape Henry Rotary Club’s Safety Volunteer of the Year Award

Volunteer Resource Manager of the Year

Award Debra Elam Award Winners: Group9

Debra Elam Award Winner: Individual

2011 – 2012Awardees

Technology:

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Volgistics is accessible anywhere, anytime.

Volunteer Data Base

“SAM”

“Volunteer Works”

Technology

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2011 Fiscal Year Achievements

More than 20,000 volunteers+

Almost 1.5 million volunteer hours=

Total value: $19, 162, 199

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Storytelling• Volunteer/VRM

Interviews, Photos, & Videos

Social Networking• City Webpage• Facebook • YouTube, Twitter, etc

Recruitment & RetentionOf BOTH Volunteers and VRMS

Listen, Understand, Appreciate!

Everyone Has A Story

To Tell!

Show you Care!

Technology Continued

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The Future:

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The Office of Volunteer Resources: Moving Forward and Thinking Outside the Box…

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Neighbors Helping

Neighbors

The OVR Reading Program

Sister City - Miyazaki City, JapanGlobal Volunteerism

Volgistics Outcome Reporting

Questions?

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