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8/13/2019 1- Project on Employee Retention
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A PROJECT REPORT ON
(EMPLOYEE RETENTION)
SUBMITTED BY
(KRUTHIKA RAO)
FOR THE DEGREE OF
THE BACHELOR OF MANAGEMENT STUDIES
UNIVERSITY OF MUMBAI
UNDER THE GUIDANCE OF
(MR.VENKAT IYER)
S.I.E.S. COLLEGE OF COMMERCE AND ECONOMICS
SION (EAST), MUMBAI – 400022
ACADEMIC YEAR 2007-200
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DECLARATION
I, Kruthika Rao), studying in the Third Year of
Bachelor of Management Studies course in the academic year
2007-08 at S.I.E.S College of Commerce & Economics, Sion
(East), hereby declare that I have completed the project
titled , ” Employee Retention)” as a part of the course
requirements of Bachelor of Management Studies of
University of Mumbai.
I further declare that the information presented in this
project is true and original to the best of my knowledge.
Date: 17.09.2007
Place: Mumbai
(Kruthika Rao)
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CERTIFICATE
I MR. Venkat Iyer) hereby certify that Kruthika Rao)
studying in the Third Year of Bachelor of Management
Studies course at the S.I.E.S College of Commerce &
Economics, Sion (East), has completed a project on
” Employee Retention)”, under my guidance in the
academic year 2007-08.
I further declare that the information presented in this
project is true and original to the best of my knowledge.
Date:
Place: Mumbai (Mr. Venkat Iyer)
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College Seal PRINCIPAL
(Dr. Mrs. Sheela Nabar)
ACKNOWLEDEGEMENT
I !"#$% $&' " *+ / 1&#% 1% &3 1' " /
P"53 G#&% (M. 6'1 I/), S.I.E.S C"$$ " C"3 1%
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INDE:
1. HUMAN RESOURCE MANAGEMENT
2. EMPLOYEE RETENTION
3. KEi’s EMPLOYEE RETENTION WHEEL
. 1! WAYS TO RETAIN YOUR EMPLOYEE
". 1! FACTORS THAT AFFECT EMPLOYEE RETENTION
#. SOLUTION FOR THE PROBLEM
$. EMPLOYEE RECOGNITION INCREASES RETENTION
%. SOME E&LES OF NEW AGE HR PRACTICES
'. BPO SECTOR INUSTRY
1!. CASE STUY ON WIPRO
) ABOUT THE COMPANY
*) WIPRO BPO FOR HR PRACTICES
+) CHALLENGESFOR A HR PROFESSIONAL IN BPO
,) ANALYSIS AN BRIEF STUY OF THE COMPANY
-) WHY PEOPLE PREFER TO OIN WIPRO
/) WHY PEOPLE LEAVE WIPRO
0) EMPLOYEE BENEFITS PROVIE BY THE COMPANY
) INIAN SCENARIO OF CURRENT EMPLOYEE RETENTION 11. RECOMMENATIONS
12. CONCLUSIONS
13. LIMITATIONS
1. BIBLIOGRAPHY
) OBSERVATIONS AN FININGS
*) ANNE&URES
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" !1 " 1 9 3"&3. N"!, "++"#&& 1 19"#%.
In fact, some reports suggest that attrition levels in IT companies
are as high as 40 per cent. The only way out is to develop
appropriate retention strategies.
Though BPO industry shoots ahead at 40 to 50 per cent a year, it is
now losing 5 to 40 per cent of its 50,000!odd employees as well.
In India there are few sectors where the attrition level is much
larger compared to other sectors. "or e#ample$ IT sector and BPO.
%hereas there are organi&ations li'e (ir India, )(*, ++O, B(-
where the attrition is nearly 5 or less than that.
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1! WAYS TO RETAIN YOUR EMPLOYEE
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FINING THE CAUSE OF ATTRITION
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SOME E&LES OF NEW AGE HR PRACTICES
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>#&& 5"9.
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WIPRO
A9"# 3"+1/
<&+" BPO & #&>#$/ +"&&"% " 8&3 3#" >#& 9/ $81& &
" >#1$&/ 1% &"81&", 9 +"+$ 1$, $ #1&& +"3 1!"'
1% %"1& '"!$%. < " 3#"&;% 8&3 "& 1$1& &" "
$*&9$ 1% 3" 3&8 8&3 " & >#1$&/ " "# 3#".
I 2002, <&+" ""' 1 >#1# 5#+ & BPO 8&3 9/ 13>#&& S+31
&%. <&+" BPO S"$#&" 3"+$ 8&3 "% 9/ <&+" T3"$"&,1'& & " " $1 BPO 8&3 +$1/.
<& "8 ,000 +"+$, "+1& "# " %& $"31&" (I%&1 1% E1
E#"+), <&+" BPO 1 9 1 3&&31$ +1 " 1$$ & 3#" & 13&8& &
9#& "1$. <&+" BPO 8&3 3#" & 81&"# &%#& &3$#%& B1'&
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H1$31 3". <&+" BPO 1$" 1 %+ *+& & %$&8& +"3 +3&&3
"$#&" & 11 $&' F&13 A33"#&, P"3#, HR S8&3, L"/1$/
S8&3 1% "!$% S8&3.
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<&+" BPO S"$#&" L% & I%&1= $1%& &% +1/ "" BPO (B#& P"3
O#"#3&) +"8&% !& 1 #$$ +3# " BPO 8&3. T C"+1/ H1%>#1
1 $"31% & N! D$&, !& &* 1-"--1 13&$&& & M#91&, P#, C1&
"$'11 1% $"91$ "&3 & US, U 1% C11%1. <&+" BPO +"8&% 1 9"1% 1 "
8&3 " 3#" $1&"&+ 11, 913' "&3 113&" +"3& "
&%#/ +3&&3 "$#&". T '/ $ " 8&3 %$&8/ & 1 &1%
1++"13 "!1% +"8&%& &31& 81$# "8 & 3"# " "# 3$&
$1&"&+. T& &8"$8 1 +1% 1++"13 "!1% +"3 1%1%&;1&", +"3
"+&&;1&" 1% +"3 -&&.
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Wi<;8 BPO
S<-+4; 2, 3;, F88;
S<-+4; B:i,i0
Hi;,i G;,-s
P87i M:5*i !! !$#
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C-0-s /8; HR P;8/-ssi8 i BPO
. B1% >#&/ P"+$ &$$ 3"&% BPO " 9 @$"! 9"!@, # 1'& & %&&3#$
" 113 9 1$.
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1$ 3$1&/ " '&$$ , 3, & " 1%1% 3#&3#$#, !&3 3"#$% 9
%&% 1% "$$"!%.
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+"13 " HR +"$&3&. E8/" & 31& & "! 3"#.
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!1 / 3"#$% 13#1$$/ *+3 " & "! %+1. @< 5"9 &
9& %" 0,000 &$ 1!1/, %1% " +11 #3 1 >#1$&/, #
1"#% &$&, &"1&" 3#&/, 9#& 3"&#&/ 1% %&1 3"8/,
3, 1 1 & 1 1 ". S", "! " 9 " &3& 1 "&&1$
. L13' " "3#% 1&& 1% 3&&31&" &8 & 913'"#%, 3#&&1% 3"+1&" 31$$ " HR %+1 1 "$/ #%1%19$.
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ANALYSIS AN BRIEF STUY OF THE COMPANY
i//-;-4 T=<-s 8/ S-;6i+-s B-i0 O//-;-, B=
WIPRO (*<8)
. C:s485-; S:<<8;4 S-;6i+-s
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3#" 3"3 1% >#& "# #$&+$ 31$ &3$#%& 8"&3, -1&$
1% 31 " 1 247 1% %1/ 91&.
S-;6i+- EJ5<- C#" 31$$& " 33' " & "% 1#, 3#"
31$$& " 33' " &"1&" " +"%#3 1% 8&3, 3#" 31$$& "
8&/ & 133"# 1#, 3#" 31$$& " 33' & 81&" 1# 3.
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O# +$"/ IT $+-%' 8&3 +"8&% 3&31$ +"9$ "$#&" 1%
#++" " 3"+"1 +$"/.
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13" 1 !&% 1 " &' !1++% 1% LOB 1++$&31&", / +"9$
"$#&" $1% " %'"+, "9""', OS, 3"3&8&/ 3., "&3
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! 9#& 13>#&&&" " +"$&3/ 1&13 " 3$1& +"3&.
S-;6i+- EJ5<-
N-7 B:si-ss P;8584i8I9"#%"#9"#% 1$, I&&1$ S#+, C1 M11, U%!&&, R&'
1, P"$&3/ 
 3.
P8i+= Mi4-+- M0-5-4
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O8+1/, C#" 31 8&3 8&1 8"&31&$ 3.
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#. 4 E4;= S-;6i+-s 4 P;8+-ssi0 S-;6i+-s
S-;6i+- EJ5<-
o
D11 / " P1+B""' !& & 133#13/ 1% 1 # 1"#% &(TAT)
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o R3&+ 1% B&$$ D11 E/
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o D11 E/ " M1&$& L&M1&$& L19$.
o M1#3&+& /+& & " !"%
o T1+% T13&+&" & " !"%.
o C"+/, P1, E%&&, S"&, I%*& D11 &" >#&% "1 3.
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$. 4 C86-;si8 S-;6i+-s
S-;6i+- EJ5<-
o
C"8&" " %11 13" 81&"# %1191 " %& +$1"o D11 C"8&" 8&1 I+# O#+# " 81&"# %&1.
o D11 C"8&" " %1191, !"% +"3", +1%, 1% 1/
" 1%1% 1% 3#"-1% "!1 +13'1 1 + >#&.
o C"8&" " P1 1' " PDF "1.
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o H& +% I1-S31& 1% D11 31+# 8&3
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o S31 OCR +1+ B""' & " CD.
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ADOBE PDF C"8&" S8&3.o C"8&" " +1+ " -&$ " 81&"# "1
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. B88> K--<i0 , A++8:4i0 S-;6i+-s
S-;6i+- EJ5<-
o G1$ L%
o A33"# R3&819$ 1% A33"# P1/19$
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o <9 1% M1&$& $& 13 3.
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W= <-8<- <;-/-; 48 8i WIPRO
I 1$ 1 +" !& 1/ 1%#1&" 31 5"& 1/ " BPO. S" BPO? $&' "
1' +"+$ !& MBA 9# 11& +3&1$&;1&" 1 " 1 &%&8&%#1$ 1%$/ 1'
1/ %&3. A1&, & & &%#/ ! & " 3 33' 1% 8/
" +"+$ %"? 8 +3&/ *13 1. L 1 !& /"# " "
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Q G""% !"' 8&".
Q G""% B&.
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Q A13&8 $& /$.
Q T1+" 13&$&/.
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W= <-8<- -6- 4- WIPRO
< 1 " 1/ 9& 1"3&1% !& BPO &%#/.! 1 " 1/
+&8&$ " BPO +$"/ 1 !1 1' " 31
3"+1/&%#/ I & "$/ MONEY 1 1 " 1/& $ 1 !$$ H 1
" " 1" " 1 BPO +"&"1$ " 31 & 5"9.
. N" "! "++"#&/$13' " +""&"
2. F" & S1$1/
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Wi<;8 BPO FOR HR <;+4i+-s
<&+" S+31 &% 1 9 1!1%% NHRDN (N1&"1$ HRD N!"') T1&$9$1; A!1%
2004, %#& I1&"1$ NHRD C"3 2004, "% & B11$". T 1!1% !1
3"% & 31"/ " 131%&3 &&#&", 3"+"1&" 1% 8"$#1/ "1&;1&" 1
18 31% ! +1 1% %&3&" " " " #$1.
A33"%& " 1 + $1, NHRDN 1 +3&&31$$/ 3"&;% <&+" S+31 &% " &
+"13 "&1&" 1 1 93" 31$ " 3"+1/ 3#$#. T +"1311 / 1 3"+1/ & 1$&% " 9", 9#& "1$ 1% 81$# 1%3.
T 3"+1/ 81$# "+1& +&3&+$ 1 9"' %"! &" 918&"1$ &%&31" 1 1
"98% 1% 1#% " 1 #$1 91&, !&3 & # $&'% " +"1$ 3&8
+11 & 1 &%&8&%#1$? +"13 8&!. T & 1$" 1 ""& +1& " 1&&
% 1 1% +"+$ %8$"+.
<&+" S+31 &% !1 1$" "% " & &"81&8 +13&3 & 11 " 113& &
1$, !1% 1% 3"&&", +""& # 1 1 !& %"! "+1& +&3&+$, $1&,
+$"/ 3"#&31&" 1% 3"+1&" !&3 1 1" '/ 1" "
+313#$1 #33 " 3"+1/.
EMPLOYEE BENEFITS PROVIE BY THE COMPANY.
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A +1 " $1$ 1% 1%1"/ 9& #3 1 +"8&%-#% 1% 1#&/, 9$"!
& 1 $& " " 9&
. G;8:< M-,i+i5 Is:;+- S+-5- T& 
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1 $&&9$. D+% 1&$/ 9 &3$#% +"#, "-1& +1 1%
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133""%1&" " 1$$ "# 1&" +$"/, & 13 " " BPO
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3"+1& 1$" #%1' " +1/ $3&3&/!1 9&$$ 1 !$$ 1 S"3&/
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+$"/ " 91& " 9#& %. T +$"/ & +"&9$ "
1&13 1% 1#1%& " 1.
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+"8&% 13&$&/ " *&8 1$ 33'-#+. F" +$"/ !& 19"8 40
/1 " 1, %&31$ 33'-#+ 31 9 %" "3 1 /1.
. L8s M1/ BPO 3"+1& +"8&% $"1 13&$&/ " %& "331&"
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+"1$&/ 1% '"!$% $8$ " & +$"/ 1% 3 &9#
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" B#& S3""$.
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+"13 91% &3&8 3. T +11 " 31$3#$1&" 1 +"3
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P"13 31 9 1 #3 1 22 " 1$1/.
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+$"/ " !"' !& $*&9$ !"' 3%#$ 1% "# 3"%&&" "
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+$"/ " +$1 1 1*-3&8 3"+1&" #3# 9/ 91$13&
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3"%#3 81&"# +" +"1 #3 1 C&3', ""91$$, 3 1% #$1$/ +$1/
13 !& 1 " " "1&;1&" 1% 3"$$.
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INIAN SCENARIO OF CURRENT EMPLOYEE
RETENTION
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OBSERVATIONS AN FININGS OF WIPRO
Y, <&+" & 13& +"9$ " 1&&" 9# +"9$ " 1&&" 931 &"#
" $1 /1.
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T "1&;1&" 1&&" 1 &
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9&& " /1 " " +$"/ & 3$"& /1V00
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T & " #3 %& #9 %+ & HR " &"
N& S& 1$$"!13, 3"8/13 1$$"!13, ""% 3"#+", &3&8. 1+"1&"
1 +$"/ 9& +"8&%% 9/ 3"+1/.
RECOMMENATIONS
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CONCLUSIONS
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BIBLOGRAPHY
COMPANY VISITE
Wi<;8 BPO
S<-+4; 2, 3;, F88;
S<-+4; B:i,i0
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Hi;,i G;,-s
P87i M:5*i !! !$#
ANNE&URES
UESTIONNAIRE
I /"# C"+1/ F13& +"9$ " 1&&" S&3 "! $"
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<1= /"# "1&;1&" 1&&" 1
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