1. Pre-penalty and Sanction Process 2 Failure-successful oral attempt without good cause 3 MONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY…

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Failure-successful oral attempt without good cause 3 MONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY 1 Customer fails 2 Notice of Failure (2290) mailed/oral attempt successful (customer has good cause)