1 PPP for ICT development in Lebanon Ahmad-Bassam OUEIDAT

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PPP for ICT PPP for ICT development in development in

LebanonLebanon

Ahmad-Bassam OUEIDATAhmad-Bassam OUEIDAT

22Riyadh, 17-19 February 2008

Establishing Public Private Partnerships (PPP) for ICT

initiatives

PPPPPP

• Public-private Partnerships (PPP) refers to thePublic-private Partnerships (PPP) refers to the contractual agreements and collaboration contractual agreements and collaboration formed between a public agency and private formed between a public agency and private sector.sector.

• Reduced upfront financial costs for the service Reduced upfront financial costs for the service delivery.delivery.

• Improved service delivery, by reducing the time Improved service delivery, by reducing the time and effort.and effort.

• Access to the best technical and management skills Access to the best technical and management skills from both public and private sectors.from both public and private sectors.



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InvolvementInvolvement

Public Administration

HumanCapital

Private Sector

Access &

Content

GovernmentGovernment

Commerce & Services

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National Initiatives

National Strategy



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Pillars of the National e-Strategy Pillars of the National e-Strategy ICT needs PPPICT needs PPP

Public Administration

Human Capital

Private Sector

Access &Content

National E-Strategy

ICT Education and Training ICT Skills ICT Workforce Community and Citizen

empowerment Lebanon’s Diaspora

2. Human Capital

1. Public Administration Citizen-oriented administration Government effectiveness Governance improvement Effective policy making

3. Private Sector ICT export-oriented industry Media and Content production industry Unique regional technology hub Strong entrepreneurship spirit Domestic and foreign investment support

4. Access & Content

Access National network Infrastructure International communications

gateway Affordable connectivity for “ALL”Content Multi-lingual expertise with a

focus on Arabic Multi-sectoral Information Society Rich cultural information



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PPP JustificationPPP Justification

• Public administrations to focus on core policy and business Public administrations to focus on core policy and business issues, and private partner sector takes over ICT production issues, and private partner sector takes over ICT production issues.issues.

• Help to reduce risk by a formal assessment of solutions Help to reduce risk by a formal assessment of solutions available in the market.available in the market.

• Help E-government to improve their own services, and Help E-government to improve their own services, and putting services online within the private sector. putting services online within the private sector.

• Enables the private sector to acquire knowledge of the Enables the private sector to acquire knowledge of the structure and functioning of the public sector, and thereby structure and functioning of the public sector, and thereby improved specific government oriented solutions.improved specific government oriented solutions.



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PPP for Policy and StrategyPPP for Policy and Strategy

• Partnership : Government with Partnership : Government with UNDP, OMSAR, PCA, Private Sector, UNDP, OMSAR, PCA, Private Sector, Academia, NGOs, Banks.Academia, NGOs, Banks.

• National ICT CommitteeNational ICT Committee• Ministerial Committee (Strategy orientation)Ministerial Committee (Strategy orientation)• Office of the PM, OMSAR (Strategy implementation) Office of the PM, OMSAR (Strategy implementation) • Training of civil ServantTraining of civil Servant• ICT skills, and functions in the GovernmentICT skills, and functions in the Government• Standard (ICT Standards in cooperation between Public/Private sector)Standard (ICT Standards in cooperation between Public/Private sector)• Policies (Tax, promote ICT industries, Customs facility imports)Policies (Tax, promote ICT industries, Customs facility imports)• RegulationRegulation• Consultation Process (law, decree, initiative)Consultation Process (law, decree, initiative)• Laws and DecreeLaws and Decree• E-commerce law, Electronic Signatures, Data Privacy, Cyber Crime…E-commerce law, Electronic Signatures, Data Privacy, Cyber Crime…• Privatization Process, Private experience (Specific consultant and Privatization Process, Private experience (Specific consultant and

financial institutions)financial institutions)



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PPP for PPP for ICT Projects within ICT Projects within GovernmentGovernment

• GIS, MIS, HIS : Planning, and Services :Electricity, GIS, MIS, HIS : Planning, and Services :Electricity, Telecom, Roads and Water.Telecom, Roads and Water.

• Call Centers : Outsourcing, trainingCall Centers : Outsourcing, training• Training Centers, joint initiativesTraining Centers, joint initiatives• Web Hosting : OutsourcingWeb Hosting : Outsourcing• E-procurementsE-procurements• Facility Management : For Networks and IT projects Facility Management : For Networks and IT projects

(Operation and Maintenance), (Operation and Maintenance), • Web Sites : Ministry of Education and Higher Web Sites : Ministry of Education and Higher

Education, Ministry of Public Works, Ministry of Education, Ministry of Public Works, Ministry of Finance (Cadastre), Ministry of Labor, Ministry of Finance (Cadastre), Ministry of Labor, Ministry of Telecom…Telecom…



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PPP for PPP for InfrastructureInfrastructure

• TRA Consultation Process with Private SectorTRA Consultation Process with Private Sector• Mobile Sector : BOT, MA, PrivatizationMobile Sector : BOT, MA, Privatization• ISP and DSP : Internet Services and Broadband ISP and DSP : Internet Services and Broadband

initiatives.initiatives.– Unbundling, collocation, InterconnectionUnbundling, collocation, Interconnection– DSL and Wireless ProvidersDSL and Wireless Providers

• Colocation Colocation (allow private sector to locate equipment in Public (allow private sector to locate equipment in Public premises)premises)

• Unbundling of Local LoopUnbundling of Local Loop (private sector can use the local loop (private sector can use the local loop in delivering DSL service to end-user)in delivering DSL service to end-user)

• Provides connectivity for government agencies (Rural Provides connectivity for government agencies (Rural Area)Area)

• Secure Banking Networks : SIBEL (Banque du Liban)Secure Banking Networks : SIBEL (Banque du Liban)



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PPP for PortalsPPP for Portals

• Government Websites and portal Government Websites and portal Gateways for different Ministries and Gateways for different Ministries and Agencies.Agencies.

• E-gateway, Informs (Single point for E-gateway, Informs (Single point for information Government – C2G) then G2G, information Government – C2G) then G2G, B2G.B2G.



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PPP in EducationPPP in EducationPC initiatives - SchoolnetPC initiatives - Schoolnet

• Project PC for AllProject PC for All..Partnership: Partnership: Ministry of Education, PCA, OMSAR, Ministry of Education, PCA, OMSAR, Banking SectorBanking Sector

Loans to acquire Pc’s at an affordable price : Loans to acquire Pc’s at an affordable price : Company was Company was formed in 2005 -NATIONAL PC-, Cost ~$500, with formed in 2005 -NATIONAL PC-, Cost ~$500, with Hardware/Software/Training/Internet.Hardware/Software/Training/Internet.

• Project : School-Net DeploymentProject : School-Net DeploymentInterconnects all public and private schools and available Interconnects all public and private schools and available libraries together with the Ministry of National Education libraries together with the Ministry of National Education over a state-of-the-art telecommunications infrastructure over a state-of-the-art telecommunications infrastructure with a gateway to the global internet and supported by the with a gateway to the global internet and supported by the latest information and communications technologies. latest information and communications technologies. Collaboration and Partnership with various educational Collaboration and Partnership with various educational networks.networks.



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PPP in EducationPPP in Education PCA (Professional Computer Associate) - 1PCA (Professional Computer Associate) - 1

• Project PCA ICT Academy :Project PCA ICT Academy : PCA ICT Academy (PICTA) are PCA ICT Academy (PICTA) are fully equipped and staffed training and technology centers to fully equipped and staffed training and technology centers to help local community members to connect with loved ones in help local community members to connect with loved ones in Lebanon and around the World, train young people to develop Lebanon and around the World, train young people to develop their ICT skills and thus open up potential job prospects, and their ICT skills and thus open up potential job prospects, and to enhance the lives of whole communities through access to to enhance the lives of whole communities through access to the latest communications technology.the latest communications technology.

Partnership:Partnership: Government Ministries (Telecom, education, Government Ministries (Telecom, education, economy and trade…), PCA, Microsoft, Booz Allen, Intel…economy and trade…), PCA, Microsoft, Booz Allen, Intel…

• "PiPOP""PiPOP" PCA INTERNET POINT OF PRESENCE: PCA INTERNET POINT OF PRESENCE: PiPOPPiPOP is a is a program initiated by PCA in order to address the "digital program initiated by PCA in order to address the "digital divide" in the Lebanese society.divide" in the Lebanese society.



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PPP in EducationPPP in Education PCA (Professional Computer Associate) -PCA (Professional Computer Associate) - 2 2

"PiPOP""PiPOP" Short term objectivesShort term objectives

Right to access technology and information : Right to access technology and information : Creating several hubs in Creating several hubs in every region, at the disposal of non profit organizations (social clubs, every region, at the disposal of non profit organizations (social clubs, municipalities, schools...) providing access to technology at a very municipalities, schools...) providing access to technology at a very competitive price to the maximum number of people at all ages.competitive price to the maximum number of people at all ages.

Acquisition of computer and IT skills :Acquisition of computer and IT skills : PiPOP provided for the PiPOP provided for the communities a small training center, where schools who do not have a communities a small training center, where schools who do not have a computer laboratory, started to organize classes for there students, computer laboratory, started to organize classes for there students, where they can offer them access to new technology. where they can offer them access to new technology.

"PiPOP""PiPOP" Medium to long term objectives Medium to long term objectives

Improving standards of living : Improving standards of living : Developing local economic initiatives Developing local economic initiatives through information dissemination. PCA constructed for every village a through information dissemination. PCA constructed for every village a website economically oriented.website economically oriented.

Professional opportunities : Professional opportunities : Creating new Jobs and discovering new Creating new Jobs and discovering new potential. potential.

Bridging the gap between urban and rural areasBridging the gap between urban and rural areas



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PPP in PPP in CooperationCooperation

• Partnership : Partnership : Ministry of Social Affairs, UNDP, OMSAR, Microsoft. Ministry of Social Affairs, UNDP, OMSAR, Microsoft.

• Community Access CentersCommunity Access Centers : Creation of community access centers in various : Creation of community access centers in various parts of Lebanon, in collaboration with local municipalities and the Ministry of parts of Lebanon, in collaboration with local municipalities and the Ministry of Social Affairs. These centers will provide ICT training courses as well as low cost Social Affairs. These centers will provide ICT training courses as well as low cost Internet access to Lebanese citizens.Internet access to Lebanese citizens.

• MOU with BanksMOU with Banks, Academy and Associations., Academy and Associations.• Develop Arabic content, mainly when exchanging between citizens and Develop Arabic content, mainly when exchanging between citizens and

government.government.

• Project Project Partners in Learning (PIL)Partners in Learning (PIL) in collaboration with in collaboration with Microsoft and Microsoft and Eduware Data SystemEduware Data System

• Equipping 16 resource centers in collaboration with Equipping 16 resource centers in collaboration with CISCOCISCO and and Harriri Harriri Foundation,Foundation, in order to train teachers at public schools on the basic use of in order to train teachers at public schools on the basic use of computers (computer literacy)computers (computer literacy)

• Renewal and upgrading of the Renewal and upgrading of the Microsoft Academic AgreementMicrosoft Academic Agreement which ensures which ensures the provision of latest Microsoft operating system releases and other Microsoft the provision of latest Microsoft operating system releases and other Microsoft basic products for Government Agencies.basic products for Government Agencies.

• Project Project Pearls MicrosoftPearls Microsoft which aims to train teachers on the basic uses of the which aims to train teachers on the basic uses of the computer as an educational tool, in collaboration with computer as an educational tool, in collaboration with Intel.Intel.



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OthersOthers PPP PPPBerytech -1Berytech -1

Berytech (Technology and Health) : Lebanese incubator Berytech (Technology and Health) : Lebanese incubator

Partnership:Partnership: Private sectors, Academy, Ministry of Economy, Private sectors, Academy, Ministry of Economy, EU. EU. (partners like : Saint-Joseph University, Indevco Foundation, (partners like : Saint-Joseph University, Indevco Foundation, Fondation Saradar, Sophia-Antipolis Science Park)Fondation Saradar, Sophia-Antipolis Science Park)EU funded project at the Ministry of Economy and TradeEU funded project at the Ministry of Economy and Trade … …

TThe mission of Berytech is to provide incubation, support and he mission of Berytech is to provide incubation, support and hosting opportunities to the largest number of project holders hosting opportunities to the largest number of project holders as well as growing enterprises operating in the fields of as well as growing enterprises operating in the fields of Technology, Technology, Innovative ServicesInnovative Services and and HealthHealth in Beirut and in Beirut and the region. the region.

The creation of business opportunities, employment and The creation of business opportunities, employment and capacity building for its entrepreneurs. It provides them with capacity building for its entrepreneurs. It provides them with business skill training, practical advice, mentoring, access to business skill training, practical advice, mentoring, access to funding and networking based on funding and networking based on flexible basisflexible basis and a and a supportive environment to start and grow.supportive environment to start and grow.



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Berytech -2Berytech -2

Incubation & Company hosting :Incubation & Company hosting :

Infrastructure:Infrastructure: Telephone/ Data/ UPS/ electricity outlets, 24/7x365 Telephone/ Data/ UPS/ electricity outlets, 24/7x365 power supply, satellite TV reception, advanced telephone and power supply, satellite TV reception, advanced telephone and voicemail services, broadband connectivity and firewall protection, voicemail services, broadband connectivity and firewall protection, high speed LAN connections and an ISDN videoconferencing system. high speed LAN connections and an ISDN videoconferencing system.

Shared FacilitiesShared Facilities: : Companies enjoy access to a state of the art Companies enjoy access to a state of the art common space including a staffed reception area, lounges with WiFi common space including a staffed reception area, lounges with WiFi connection and multimedia support, meeting rooms, a fully equipped connection and multimedia support, meeting rooms, a fully equipped multi-purpose function room which can host up to 60 participants for multi-purpose function room which can host up to 60 participants for training, seminars and conferences. training, seminars and conferences.

Networking & Visibility:Networking & Visibility: Hosted companies are featured in Hosted companies are featured in Berytech’s portal with links to their individual websites. They partake in Berytech’s portal with links to their individual websites. They partake in all the events that Berytech organizes to promote their activities, all the events that Berytech organizes to promote their activities, including: Formal and informal functions; access to SME support including: Formal and informal functions; access to SME support programs delivered by other institutions, NGOs, or programs; Access to programs delivered by other institutions, NGOs, or programs; Access to capacity building and accreditation programs; access to export capacity building and accreditation programs; access to export oriented activities through workshops or trade fairs. oriented activities through workshops or trade fairs.



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Business Counselling:Business Counselling: Any individual, project holder, team or Any individual, project holder, team or entrepreneur, whether hosted or external, can benefit from some or all of entrepreneur, whether hosted or external, can benefit from some or all of Berytech's advisory services. These include initial project or company Berytech's advisory services. These include initial project or company analysis; assistance in defining objectives, strategic positioning and analysis; assistance in defining objectives, strategic positioning and marketing; elaboration and implementation of the business plan and marketing; elaboration and implementation of the business plan and identification of key performance indicators. identification of key performance indicators. Berytech may also provide advice concerning specific developmental Berytech may also provide advice concerning specific developmental stages of the company, help network with relevant authorities or stages of the company, help network with relevant authorities or organizations (NGOs, financial or research institutions, industrial or organizations (NGOs, financial or research institutions, industrial or international partners etc), and assist in development of the corporate international partners etc), and assist in development of the corporate identity and marketing strategy. identity and marketing strategy.

Access to Funding:Access to Funding: Berytech provides entrepreneurs with access to Berytech provides entrepreneurs with access to funding in the form of loan, grants or equity, or through private investors funding in the form of loan, grants or equity, or through private investors and business angels. and business angels.

Training ServicesTraining ServicesEntrepreneurial TrainingEntrepreneurial Training: Berytech identifies training needs and : Berytech identifies training needs and

implements a number of training modules for existing and aspiring implements a number of training modules for existing and aspiring entrepreneurs. entrepreneurs.

Technical and sector-specific trainingTechnical and sector-specific training: Topics include IT related : Topics include IT related subjects such as network and wireless security, software oriented subjects such as network and wireless security, software oriented training, open sourcetraining, open source……



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Provide assistance and an attractable place for new initiatives Provide assistance and an attractable place for new initiatives (entrepreneurship) to be incubated inside Berytech for (entrepreneurship) to be incubated inside Berytech for a a limited periodlimited period. Sharing infrastructures and locations…. Sharing infrastructures and locations…

70% of the companies in Berytech operate in different aspects 70% of the companies in Berytech operate in different aspects of the ICT sector that include software and hardware solutions, of the ICT sector that include software and hardware solutions, system integration, web design, multimedia communication, system integration, web design, multimedia communication, etc.etc.

20% operate in the multimedia sector of which TV and movie 20% operate in the multimedia sector of which TV and movie production, film development, tele-cine, film restoration and production, film development, tele-cine, film restoration and storage, etc.storage, etc.

10% function in diverse sectors such as medical, consulting, 10% function in diverse sectors such as medical, consulting, certification, process engineering, etc.certification, process engineering, etc.



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• About Public – Private cooperation:About Public – Private cooperation:On the public level, Berytech has in recent years On the public level, Berytech has in recent years opened channels of opened channels of communication with various government and non-government communication with various government and non-government agenciesagencies. It participates in workshops organized by different ministries . It participates in workshops organized by different ministries and economic bodies, whose mission is to promote economic growth for and economic bodies, whose mission is to promote economic growth for SMEs.SMEs.

• Berytech presented to Ministers of Economy and Finance on different Berytech presented to Ministers of Economy and Finance on different occasions with an occasions with an action planaction plan that would help enact a favorable that would help enact a favorable environment for small and growing enterprises, in a knowledge-based environment for small and growing enterprises, in a knowledge-based economy. These actions are:economy. These actions are:– Liberalization of the telecom sectorLiberalization of the telecom sector which constitutes an engine which constitutes an engine

for economic growthfor economic growth– Creation of Creation of support funds for micro enterprisessupport funds for micro enterprises and SMEs and SMEs– Export support for high potential industriesExport support for high potential industries to ensure a soft to ensure a soft

landing on tomorrow’s marketslanding on tomorrow’s markets– Tax exemptions on revenues invested in the creation of start-Tax exemptions on revenues invested in the creation of start-

upsups, identical to the laws that have been enacted in the US and , identical to the laws that have been enacted in the US and Europe.Europe.

– Tax holiday for a period of 3 yearsTax holiday for a period of 3 years on social security charges for on social security charges for employment contracts in micro enterprises and SMEs.employment contracts in micro enterprises and SMEs.

– A A government obligation to resort to SMEs for 1/3 of its government obligation to resort to SMEs for 1/3 of its procurementprocurement (Small business act). (Small business act).

• This collective effort will result in an overall benefit for entrepreneurial This collective effort will result in an overall benefit for entrepreneurial development and will bridge the gap between the public and private development and will bridge the gap between the public and private sectors, resulting in a vibrant and innovative economy.sectors, resulting in a vibrant and innovative economy.



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ASSOCIATIONS -1ASSOCIATIONS -1

• PCA (PCA (www.pca.org.lbwww.pca.org.lb))Lobbying group between the ICT sector and the Lebanese government, Lobbying group between the ICT sector and the Lebanese government, working together on improving the legal and communications working together on improving the legal and communications infrastructures in Lebanon. The PCA has three major common objectives: infrastructures in Lebanon. The PCA has three major common objectives: – Enhance Enhance cooperation and collaborationcooperation and collaboration among Lebanese based ICT companies among Lebanese based ICT companies

for the purpose or improving industry standards and competitivenessfor the purpose or improving industry standards and competitiveness– Expand ICT penetrationExpand ICT penetration and adoption in Lebanon and adoption in Lebanon – Provider of ICT products and servicesProvider of ICT products and services in the region, forum for brainstorming, in the region, forum for brainstorming,

communication and interaction through communication and interaction through several initiatives.several initiatives.

• ALSI (ALSI (www.alsilebanon.orgwww.alsilebanon.org))Association of the Lebanese Software Industry (ALSI) is committed to Association of the Lebanese Software Industry (ALSI) is committed to improve the competitivenessimprove the competitiveness of its sector by actively engaging its of its sector by actively engaging its members in the creation, promotion and advancement of the Software members in the creation, promotion and advancement of the Software Industry in Lebanon. The body of members is composed of Lebanese Industry in Lebanon. The body of members is composed of Lebanese Software companies. Sponsoring seminars and discussion forums. Software companies. Sponsoring seminars and discussion forums. Encourages and Encourages and promotes ISO certificationpromotes ISO certification for its members. for its members.



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• Information Technology Society in LebanonInformation Technology Society in Lebanon ((http://www.itslebanon.comhttp://www.itslebanon.com))Making ICT one of the economic drivers of Lebanon, Making ICT one of the economic drivers of Lebanon, improve training opportunitiesimprove training opportunities building the legislative building the legislative infrastructureinfrastructure providing guidance and support to the providing guidance and support to the government and Lebanese parliament. (Member of government and Lebanese parliament. (Member of Parliament, ICT private sector, ICT graduates professional Parliament, ICT private sector, ICT graduates professional and students, ICT governmental activities, ICT programs in and students, ICT governmental activities, ICT programs in Lebanon and ICT activities). Lebanon and ICT activities).

• A.D.I.L.A.D.I.L.The Association pour le “Droit et l'Informatique au Liban” The Association pour le “Droit et l'Informatique au Liban” works towards the works towards the establishing of the legal framework establishing of the legal framework necessary for the development of ICTnecessary for the development of ICT and its integration and its integration into the fabrics of society. into the fabrics of society.



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• The Lebanese Center for Policy StudiesThe Lebanese Center for Policy Studies ( (http://www.lcps-lebanon.orghttp://www.lcps-lebanon.org) ) LCPS is an independent, non-profit research institute based in Beirut. It is LCPS is an independent, non-profit research institute based in Beirut. It is concerned with issues of concerned with issues of political, social, and economic developmentpolitical, social, and economic development, the , the Arab region and the world. Arab region and the world.

• Assembly for Professionals and Technicians In Lebanon (APTL) Assembly for Professionals and Technicians In Lebanon (APTL) ((www.lebanonwebawards.comwww.lebanonwebawards.com))Promote the Promote the innovative spirit of web designersinnovative spirit of web designers to meet professional and to meet professional and international international standardsstandards, to promote intellectual and production , to promote intellectual and production opportunities, as well as to develop an interactive proactive and reactive opportunities, as well as to develop an interactive proactive and reactive community that aims at providing recognition to this e-sector in the most community that aims at providing recognition to this e-sector in the most superlative waysuperlative way. .

• Information Systems Audit & Control Association (ISACA) Information Systems Audit & Control Association (ISACA) ((www.isaca-lebanon.orgwww.isaca-lebanon.org))Dedicated to promote the charter of ISACA and Dedicated to promote the charter of ISACA and develop awareness of IT develop awareness of IT controlscontrols, , standards, audit and practicesstandards, audit and practices among IT professionals and users among IT professionals and users of information technology in Lebanon. ISACA issues the Certified of information technology in Lebanon. ISACA issues the Certified Information Systems Auditor (CISA) certification. Information Systems Auditor (CISA) certification.

• Syndicate of IT ExpertsSyndicate of IT Experts syndicate of IT experts who can give syndicate of IT experts who can give testimony testimony in Lebanese courtsin Lebanese courts. .



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NGO’s -1NGO’s -1

• IT & Internet Association – LebanonIT & Internet Association – Lebanon ( (www.itialebanon.orgwww.itialebanon.org))DDeveloping and promoting multi-sector systems for an eveloping and promoting multi-sector systems for an electronic electronic environment and applications based on International Business environment and applications based on International Business StandardsStandards. ITIA Lebanon aims at enhancing inter-company logistics . ITIA Lebanon aims at enhancing inter-company logistics and increasing trade efficiency by providing and increasing trade efficiency by providing Trust on the NetTrust on the Net, , protecting protecting Intellectual Property RightsIntellectual Property Rights, and supporting the use of , and supporting the use of Information Technology and the Internet. Information Technology and the Internet.

• Saradar Foundation (Saradar Foundation (http://www.saradar.orghttp://www.saradar.org)) : : Non-profit organization that sponsors Non-profit organization that sponsors ICT related educational ICT related educational initiativesinitiatives and to and to provides underprivileged social groups with the provides underprivileged social groups with the opportunity to be exposed to information technology (IT) and to opportunity to be exposed to information technology (IT) and to develop electronic skillsdevelop electronic skills. . Saradar launched IT program, which is an Saradar launched IT program, which is an ICT capacity-building project which proposes to ICT capacity-building project which proposes to train people in their train people in their regionsregions. Training is provided to displaced persons in a . Training is provided to displaced persons in a mobile mobile school, a caravanschool, a caravan, tailored and built as a classroom and furnished , tailored and built as a classroom and furnished with the necessary equipment to accommodate students of all ages, with the necessary equipment to accommodate students of all ages, particularly children and women. particularly children and women.



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NGO’s -2NGO’s -2

• CRTD Center for Research and Training on Development: CRTD Center for Research and Training on Development: ((http: www.crtd.orghttp: www.crtd.org))Seeks to contribute to the Seeks to contribute to the social development of local communitiessocial development of local communities and organizations through and organizations through enhancing capacities particularly in enhancing capacities particularly in gender analysisgender analysis, gender and development, poverty and exclusion, , gender and development, poverty and exclusion, for the purpose of contributing to creating a more just and for the purpose of contributing to creating a more just and equitable environment. An advantage of CRTD is its ability to tap equitable environment. An advantage of CRTD is its ability to tap into a vast network of key scholars, researchers and practitioners into a vast network of key scholars, researchers and practitioners across the Arab World. CRTD is guided by a voluntary International across the Arab World. CRTD is guided by a voluntary International Advisory Board (IAB) of highly regarded gender and development Advisory Board (IAB) of highly regarded gender and development experts.experts.

• IRIS NetworkIRIS Network: (: (www.iris-lebanon.orgwww.iris-lebanon.org))Disseminate news briefs and analysis on NGOs, poverty and social Disseminate news briefs and analysis on NGOs, poverty and social development; development; Promote dialogue, exchange and debate on civil society; Promote dialogue, exchange and debate on civil society; Increase the Increase the coverage of NGOs and development issuescoverage of NGOs and development issues in the in the media; media; Mainstream Mainstream gender awareness in socialgender awareness in social development; development; Increase the Increase the effectiveness of the NGO sectoreffectiveness of the NGO sector through all of the through all of the aboveabove



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Some Some FUNDING for ICT SECTORFUNDING for ICT SECTOR • KAFALATKAFALAT: (: (www.kafalat.com.lbwww.kafalat.com.lb ) )

Kafalat is a Lebanese financial company with a public concern that Kafalat is a Lebanese financial company with a public concern that assists small and medium sized enterprises (SMEs) to access assists small and medium sized enterprises (SMEs) to access commercial bank funding. Kafalat helps SMEs by providing loan commercial bank funding. Kafalat helps SMEs by providing loan guarantees based on business plans / feasibility studies that show guarantees based on business plans / feasibility studies that show the viability of the proposed business activity. It processes the viability of the proposed business activity. It processes guarantee applications for loans that are to be provided by guarantee applications for loans that are to be provided by Lebanese banks to SMEs operating throughout Lebanon. Lebanese banks to SMEs operating throughout Lebanon. Kafalat guaranteed loans benefit from interest rate subsidies. The Kafalat guaranteed loans benefit from interest rate subsidies. The interest rate subsidies are financed by the Lebanese treasury and interest rate subsidies are financed by the Lebanese treasury and administered by the Central Bank of Lebanonadministered by the Central Bank of Lebanon..

• Lebanon Central BankLebanon Central Bank: : ((www.bdl.gov.lbwww.bdl.gov.lb))• Berytech: (Berytech: (www.berytech.orgwww.berytech.org))

• IDAL - Law 360IDAL - Law 360: (: (www.idal.com.lbwww.idal.com.lb) ) The law entrusts IDAL with “participating in the capital of The law entrusts IDAL with “participating in the capital of joint-stock joint-stock companies for the establishment and management of incubatorscompanies for the establishment and management of incubators to to support innovators in the fields of support innovators in the fields of technology, information technology, information technology, communicationtechnology, communication and other sectors …” and other sectors …”



initiatives

PPP in e-government application - PPP in e-government application - design and implementation stagesdesign and implementation stages

• BROADENING PARTICIPATION IN GOVERNMENT– Design applications that are focused on the citizen.– Break down complex policy issues into easy to

understand components– Be proactive about soliciting participation; use

traditional media to publicize online consultations.– Engage citizens collaboratively in the design

phase.– Target audiences that will have immediate use for

the online services.– Integrate e-government with process reform,

streamlining and consolidating processes before putting them online, private sector can have a valuable input.

– Focus with private sector on systems that can pay off over time in terms of cost savings and increased revenue.



initiatives


– Consolidate offline processes before putting them online. Validation with partners.

– Try to focus projects from the user perspective.– Consider multi-technology approaches. Some

communities may not be ready for the Internet, but other technologies like radio may better serve their needs.

– Consultations with local communities will help ensure that they benefit from technology.

– Forge multi-sectorial partnerships.– Review and reassess laws and policies that impede

public/private cooperation.– Ensure that agreements with contractors and partners

are equitable and can be reviewed and revised over time.

– Seek assistance and involvement from organizations that already have experience in providing services and information using the same or similar technologies.



initiatives


• COLLABORATION : Governments will have to explore new relationships among government agencies as well as partnerships with the private sector and NGOs to ensure quality and accessibility of e-government. Agencies may have to overcome traditional reluctance to work with each other to maximize benefits of scale in e-government projects.

• Collaboration Recommendations:

• In the planning phase, establish a consultative process that includes opportunities to hear from and speak with business, NGO’s and other government agencies. Explain the goals of the e-government initiative and solicit suggestions.

• Take private sector advice and experience into account when designing systems. Respond to identified needs.

• Create incentives for the private sector to become active participants in reform.

• Federal agencies and state and municipal agencies and authorities need to partner to ensure a smooth reform in services.



initiatives

CHALLENGES AND OPPORTUNITIES – PPP CONSIDERATIONS FOR THEE-GOVERNMENT PROGRAMS

• Infrastructure Development (PPP collaboration)• Law and Public Policy (Experience and feasibility)• Digital Divide (PPP in training and Access)

· E-literacy· Accessibility

• Trust· Privacy· Security

• Transparency• Interoperability (Private experience to integrate previous

equipments)• Records Management (Private sector methodology and experience)• Permanent Availability and Preservation • Education and Marketing (Major Role of Private sector to promote)• Public/Private Competition/Collaboration• Workforce Issues (PPP to gather maximum competence & experience)• Cost Structures (PPP in cost structure and similar experiences)• Benchmarking/Qualitative Methods (PPP in Survey and adjust policy)



initiatives

Where PPP in E-government Where PPP in E-government can becan be??• Use public access kiosks and mobile centers if

teledensity is low. Build on the micro enterprise model to bring connectivity to underserved areas and ensure sustainability.

• Consult with stakeholders to assess how existing laws may impede the desired results.

• Provide incentives to the private sector to donate equipment and training.

• Include an educational component in e-government projects.

• Special attention should be given to groups difficult to integrate (women, elderly, immigrants).

• Provide aides at access points who can train citizens in basic computer skills.

• Use common standards throughout the government, to shorten development time and ensure compatibility.



initiatives

Where PPP in E-government Where PPP in E-government can be?can be?• Creation and standardization of meta-data is critical for

conducting successful data searches across institutions and networks.

• Encourage cooperation between departments and with the private sector in collecting, storing and utilizing data, but proceed continuously with personally identifiable information.

• Conduct research to ensure that online services respond to actual needs and that the implementation suits the target audience.

• Articulate functionalities clearly and try not to add details that will push budgets into deficit.

• Consider the government’s current use of technology and study past successes and failures.

• Conduct regular audits to ensure progress is being made to achieve stated goals. Joint audit with private sector will have more impact.



initiatives

Annexes : Examples of Annexes : Examples of collaboration and Applications -1collaboration and Applications -1• Make Broadband Access Available Throughout the Make Broadband Access Available Throughout the

Country (xDSL), Internet Hub in Lebanon: Ministry Country (xDSL), Internet Hub in Lebanon: Ministry of Telecom - ICT Infrastructureof Telecom - ICT Infrastructure

• Establish Multi Purpose Community Access Establish Multi Purpose Community Access Centers (CACs) (subsidized and/or self-Centers (CACs) (subsidized and/or self-sustaining), Various (PiPop; Regional NGOs;etc): sustaining), Various (PiPop; Regional NGOs;etc): Various Government Agencies, UNDP & NGOs.Various Government Agencies, UNDP & NGOs.

• Equip Public Libraries with Multimedia Centers & Equip Public Libraries with Multimedia Centers & Free Internet Access : Relevant Ministries Free Internet Access : Relevant Ministries (Education; Culture; Social Affairs..)(Education; Culture; Social Affairs..)

• Provide Access to Technology in All Rural Areas Provide Access to Technology in All Rural Areas Currently Outside the Telecom Backbone e.g. via Currently Outside the Telecom Backbone e.g. via mobile access units : Saradar & MercyCorps' e-mobile access units : Saradar & MercyCorps' e-Caravans; UNDP Regional Mobile Unit. And Caravans; UNDP Regional Mobile Unit. And Wireless data ProvidersWireless data Providers



initiatives

Annexes : Examples of Annexes : Examples of collaboration and Applications -2collaboration and Applications -2

• Equip Public Schools with Computer Labs & Connectivity Equip Public Schools with Computer Labs & Connectivity (possible usage after hours as CACs) Various Limited Initiatives (possible usage after hours as CACs) Various Limited Initiatives Ministry of Education.Ministry of Education.

• Provide Low Income Families with Affordable PCs : PC for All Provide Low Income Families with Affordable PCs : PC for All (planning stages) OMSAR/ Private Sector.(planning stages) OMSAR/ Private Sector.

• Realize Banking Secure Network Infrastructure SEBIL (BDL : Realize Banking Secure Network Infrastructure SEBIL (BDL : Banque Du Liban).Banque Du Liban).

• Develop & Pass a Comprehensive Set of ICT Laws including: e-Develop & Pass a Comprehensive Set of ICT Laws including: e-signature; security; data privacy; cyber crimes; harmful content signature; security; data privacy; cyber crimes; harmful content for minors; consumer online protection; anti-spam and for minors; consumer online protection; anti-spam and unsolicited marketing communication ECOMLEB & ICT unsolicited marketing communication ECOMLEB & ICT Parliamentary Committee : Ministry of Economy & Trade; ICT Parliamentary Committee : Ministry of Economy & Trade; ICT Parliamentary Committee & Private sector consultant.Parliamentary Committee & Private sector consultant.

• Implement IPR Laws on Content & ICT Solutions (inc trademarks, Implement IPR Laws on Content & ICT Solutions (inc trademarks, domain name registrations, copyrights, patents, & geographic domain name registrations, copyrights, patents, & geographic indicators) Ministry of Economy and Trade Building Confidence, indicators) Ministry of Economy and Trade Building Confidence, Trust, & Security with private sector.Trust, & Security with private sector.



initiatives

Annexes : Examples of Annexes : Examples of collaboration and Applications -3collaboration and Applications -3• Implement New Telecom Law 431 and Complete Telecom Implement New Telecom Law 431 and Complete Telecom

Regulatory Authority (TRA) Setup TRA Project : Ministry of Telecom Regulatory Authority (TRA) Setup TRA Project : Ministry of Telecom & Private Telecom Provider.& Private Telecom Provider.

• Reduce Taxes on ICT Equipment and Accessories Ministry of Reduce Taxes on ICT Equipment and Accessories Ministry of Finance to promote ICT private industry. Simplify Governmental Finance to promote ICT private industry. Simplify Governmental Processes Relating to Import & Export of ICT Products.Processes Relating to Import & Export of ICT Products.

• Identify Areas of Competitive Potential Based on Local Strengths Identify Areas of Competitive Potential Based on Local Strengths and Future Regional Market Outlook, MoET/ Private Sector.and Future Regional Market Outlook, MoET/ Private Sector.

• Create Strategic Alliances with International Firms to Help in Create Strategic Alliances with International Firms to Help in Knowledge Transfer and Shaping of Sector Streamline & Improve Knowledge Transfer and Shaping of Sector Streamline & Improve Quality of Local Hardware Production. (Intel, Cisco, Microsoft)Quality of Local Hardware Production. (Intel, Cisco, Microsoft)

• Gather & Disseminate Best Practices & Professional Expertise in Gather & Disseminate Best Practices & Professional Expertise in Building Software (e.g. CMM) Promote New Revenue-Sharing Building Software (e.g. CMM) Promote New Revenue-Sharing Models MoET…Models MoET…

• Establish Joint Government/PrivateSector/Academia R&D Establish Joint Government/PrivateSector/Academia R&D Modalities to Develop Local Technological Solutions "Software Modalities to Develop Local Technological Solutions "Software Center" at the CNRSCenter" at the CNRS

• Establish Incubators & Parks (with related legislation & fiscal Establish Incubators & Parks (with related legislation & fiscal incentives) BETZ; Berytechincentives) BETZ; Berytech



initiatives

Annexes : Examples of Annexes : Examples of collaboration and Applications -4collaboration and Applications -4• Lebanon-Based International Call Centers: (Computer Lebanon-Based International Call Centers: (Computer

Associates, MOT)Associates, MOT)• Setup Data Entry & Transcription Centers, InfoPlusSetup Data Entry & Transcription Centers, InfoPlus• Review & Improve Incentives (inc Tax Breaks) for ICT Review & Improve Incentives (inc Tax Breaks) for ICT

StartupsStartups• (Including incentives for e-Commerce Businesses) (Law (Including incentives for e-Commerce Businesses) (Law

360) - IDAL360) - IDAL• Reduce Taxes & Duties on ICT Hardware Manufacturer & Reduce Taxes & Duties on ICT Hardware Manufacturer &

Software Developers, to Encourage Export: Ministry of Software Developers, to Encourage Export: Ministry of Finance, Customs and local private sector (Computer Finance, Customs and local private sector (Computer industries).industries).

• Industry Level Participation in International Forums & Industry Level Participation in International Forums & Exhibitions to Promote the Industry IDAL; Export Promotion Exhibitions to Promote the Industry IDAL; Export Promotion Board at the MoET.Board at the MoET.

• Complete All Public Schools Teacher Training: (Eduware Complete All Public Schools Teacher Training: (Eduware Project); British Council; Various.Project); British Council; Various.

• Adopt Hybrid Courses in Schools & Combine Instructor-Adopt Hybrid Courses in Schools & Combine Instructor-Based with Online Instruction (Dynamic Learning Based with Online Instruction (Dynamic Learning Environments): SchoolNet Project Ministry of Education.Environments): SchoolNet Project Ministry of Education.



initiatives

Annexes : Examples of Annexes : Examples of collaboration and Applications -5collaboration and Applications -5• Develop a Standard Local Needs Assessment Survey Kit, Develop a Standard Local Needs Assessment Survey Kit,

and Define Geographic Areas, Sectors, and Implementation and Define Geographic Areas, Sectors, and Implementation Methodologies Proposed National ICT Steering Entity.Methodologies Proposed National ICT Steering Entity.

• Implement Local Surveys of ICT Needs. UNDP Regional; Implement Local Surveys of ICT Needs. UNDP Regional; Saradar Foundation, Various NGOs and Government Saradar Foundation, Various NGOs and Government AgenciesAgencies

• National History & Cultural Heritage Portal, Saradar National History & Cultural Heritage Portal, Saradar Foundation; Ministry of Culture.Foundation; Ministry of Culture.

• Develop Content for Promoting the Rights of Vulnerable Develop Content for Promoting the Rights of Vulnerable Groups ICT for Women & Children's Rights (UNDP & Local Groups ICT for Women & Children's Rights (UNDP & Local NGO).NGO).

• Create Media Campaigns and Document Success Stories Create Media Campaigns and Document Success Stories Targeting Decision Makers: PCA & “Women in IT” .Targeting Decision Makers: PCA & “Women in IT” .

• Setup an "ICT for SMEs" Support Program & Resource Setup an "ICT for SMEs" Support Program & Resource Center (Consulting Services; Funding; Training; Software..) Center (Consulting Services; Funding; Training; Software..) SME Center: Ministry of Economy and Trade.SME Center: Ministry of Economy and Trade.

• Develop a National Tourist Network (What's On): Ministry of Develop a National Tourist Network (What's On): Ministry of Tourism, (Tourism Sites and locations on PDA’s).Tourism, (Tourism Sites and locations on PDA’s).



initiatives

Annexes : Examples of Annexes : Examples of collaboration and Applications -6collaboration and Applications -6

• Trade Information Center (online): Min of Econ & TradeTrade Information Center (online): Min of Econ & Trade• Trade Point for Lebanon (online): Min of Econ & Trade; Trade Point for Lebanon (online): Min of Econ & Trade;

Tijari.comTijari.com• Build an e-Commerce Portal: e-ComLeb Min of Econ & TradeBuild an e-Commerce Portal: e-ComLeb Min of Econ & Trade• Establish National e-Commerce Awards Scheme, USAID AwardsEstablish National e-Commerce Awards Scheme, USAID Awards• Activate & Speed-Up E-Banking, Bankers' AssociationActivate & Speed-Up E-Banking, Bankers' Association• Judiciary Knowledge Base: Digital LibraryJudiciary Knowledge Base: Digital Library• Citizen's Guide to Governmental Procedures, INFORMS portalCitizen's Guide to Governmental Procedures, INFORMS portal• Online Presence for All Ministries/ Gov Agencies, Various Online Presence for All Ministries/ Gov Agencies, Various

collaboration with private sectors.collaboration with private sectors.• Launch Web-Based Tax Filing Forms: Min of Finance.Launch Web-Based Tax Filing Forms: Min of Finance.• Automate Customs Declarations –NOOR, NAJM - Min of Finance.Automate Customs Declarations –NOOR, NAJM - Min of Finance.• Real Estate Register -Cadastre Project - Min of Finance.Real Estate Register -Cadastre Project - Min of Finance.• Online Commercial Registry: Min of FinanceOnline Commercial Registry: Min of Finance• National Fund for Social Security Register. (Preliminary Phase).National Fund for Social Security Register. (Preliminary Phase).



initiatives

Annexes : Examples of Annexes : Examples of collaboration and Planned collaboration and Planned Applications -7Applications -7• Prepaid Charge Card for Public Sector Transactions: Min of Prepaid Charge Card for Public Sector Transactions: Min of

Finance.Finance.• Implement National ID & Smartcard: Study Min of Interior .Implement National ID & Smartcard: Study Min of Interior .• Online Civil & Criminal Records: Min of Interior.Online Civil & Criminal Records: Min of Interior.• Residence & Work Permits: Min of Labor.Residence & Work Permits: Min of Labor.• Passport Issuance & Renewals: General Security.Passport Issuance & Renewals: General Security.• Automate Business Registrations & Renewal of Licenses.Automate Business Registrations & Renewal of Licenses.• Automate Vehicle Registration & Tax Payments Automate Vehicle Registration & Tax Payments • Automate Applications for Building Permits Automate Applications for Building Permits • Automate Declarations to the PoliceAutomate Declarations to the Police• Publish Terms of All Bids & Tenders Online.Publish Terms of All Bids & Tenders Online.• e-Billing Services for Utilities: GISELe-Billing Services for Utilities: GISEL



initiatives

Annexes : Examples of Annexes : Examples of collaboration and Planned collaboration and Planned Applications -8Applications -8• Country Wide GIS Information Tool: CDRCountry Wide GIS Information Tool: CDR• Provide Initial and Ongoing Taining for All Civil Servants inc. Provide Initial and Ongoing Taining for All Civil Servants inc.

Public Healthcare Staff; Law Enforcement and Judiciary Public Healthcare Staff; Law Enforcement and Judiciary Staff, Various Ministries & ECOMLEB, OMSAR & ENA (Ecole Staff, Various Ministries & ECOMLEB, OMSAR & ENA (Ecole Nationale de l’Administration).Nationale de l’Administration).

• Centralize & Implement a Gov e-Procurement Application.Centralize & Implement a Gov e-Procurement Application.• Implement ICT Standards & Guidelines: LIBNOR; OMSAR.Implement ICT Standards & Guidelines: LIBNOR; OMSAR.• Improve Project Management in ICT Units: ARLA(EU) & Improve Project Management in ICT Units: ARLA(EU) &

OMSAR.OMSAR.• Link All Government Networks Together.Link All Government Networks Together.• Link Lebanese Government to all Its Diplomatic Missions.Link Lebanese Government to all Its Diplomatic Missions.• Implement ERP Applications, Including Financial, Human Implement ERP Applications, Including Financial, Human

Resource Management, & Property Management Systems.Resource Management, & Property Management Systems.• Develop Governmental Knowledge Management Systems, Develop Governmental Knowledge Management Systems,

including Document Management & Archiving.including Document Management & Archiving.• Automate Preparation and Control of National Budgets.Automate Preparation and Control of National Budgets.

Documents

1 PPP for ICT development in Lebanon Ahmad-Bassam OUEIDAT