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1 P Jayendra Nayak INNOVATE TO WIN The Indian Experience

1 P Jayendra Nayak INNOVATE TO WIN The Indian Experience

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3 Net interest Margin Private sector banks are performing better in terms of their NIMs. In 2013 the average NIM of private sector banks was 50 basis points higher than of the SBI group and 120 basis points ‎ higher than of other PSU banks. Avg. net interest margin (in % per annum Dec 2013)

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Page 1: 1 P Jayendra Nayak INNOVATE TO WIN The Indian Experience

1

P Jayendra Nayak

INNOVATE TO WINThe Indian Experience

Page 2: 1 P Jayendra Nayak INNOVATE TO WIN The Indian Experience

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Estimates of Market Share based on linear projection

The share of private sector banks has increased from 12% in 2000 to 21% in 2013 and, if linearly projected, will grow to 32% in 2025

2000 2013 20250%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7.50% 6.10% 4.70%

80.20%73.00%

63.20%

12.30%20.90%

32.10%

Foreign Banks Public Sector Banks Private Sector Banks

17%

CAGR CAGR

25%

15%

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Net interest Margin

Private sector banks are performing better in terms of their NIMs. In 2013 the average NIM of private sector banks was 50 basis points higher than of the SBI group and 120 basis points

higher than of other PSU banks.

Avg. net interest margin (in % per annum Dec 2013)

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Fee Income to total income in %

The ratio of Fee income to total income has been highest for Private sector banks

Page 5: 1 P Jayendra Nayak INNOVATE TO WIN The Indian Experience

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Net Profit per employee

Highest manpower productivity in private sector banksNet profit per employee about four times that of other bank categories

2.50

1.50

1.00

0.50

0.00

2.00

Net profit per employee (INR mn)

Page 6: 1 P Jayendra Nayak INNOVATE TO WIN The Indian Experience

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Return on Assets

The gap in RoA between the new private sector banks and other bank categories has steadilywidened in recent years

Page 7: 1 P Jayendra Nayak INNOVATE TO WIN The Indian Experience

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Price to book ratio Public sector banks vs Private sector banks

The investors have rewarded the Private sector banks with about three times the valuations

2008 2009 2010 2011 2012 20130

0.5

1

1.5

2

2.5

3

3.5

Public Sector Banks Private Sector Banks

Price-to-book ratioPublic Sector Banks vs. Private Sector Banks

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Why did this happen?Four key drivers of success of new private sector banks

Technology for Operational Efficiency

Relationship Management

Channels

Automated Transactions

Channels

Sales & Distribution

Channels

Key drivers of success of new

private sector banks

Innovation needs to be identified within these

key drivers

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Outsourcing from the branchCentralized customer data & transactions processes

Banking activities

• Demand Draft / Pay Order issues• Account opening• Inward clearing queries• Cash reconciliation• Payment of branch bills• Outward clearing data entry and

verification• Internal transfers processing• Printing bulk Demand Drafts and Pay

Orders• System related activities, e.g.

commissions and charges• Tax Deduction at Source (TDS)

certificates• Select Inter Branch Reconciliation (IBR)

transactions• Processing select customer requests, e.g.

ATM cards, PIN mailers

Degree of centralization

% of centralized activities

Typical public sector bank

Typical new private sector bank

0% 100%50%0% 100%

Pe r ce nt a ges o f wo r k p roc e sse s

80%

60%

100% 100%

60%

20%

10%

10% 10%

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Private sector banks centralize customer transaction dataRapid growth in ATM and POS network

749,309

338,276

44,535Point of Sale Terminal

Private Sector Public Sector Foreign Banks

51,490

128,811

10,889Distribution of ATM networks

Private Sector Public Sector Foreign Banks

14,638

83,888

325Distribution of bank branches

Private Sector Public Sector Foreign Banks

Private sector banks have just 15% of the branch network, but 29% of ATMsThey also account for 66% of the POS terminals.

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Relationship managers for the Mass Affluent and Sales Force for Mass Customers

> 1,000,000

Annual household Income (INR p.a.)

500,000 – 1,000,000 200,000 – 500,000

90,000 – 200,000

< 90,000

“MassAffluent”

“Affluent”

“Mass”

Industry Typical Pvt Sector Bank0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

64%

37%

26%

26%

7%

27%

2%7%

1%3%

New Private Sector Banks have made strong inroads into the mass affluent segment

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Insurance Premium

FY13 FY14 FY150%

20%

40%

60%

80%

100%

4841 36

5259 64

Insurance premium %

Public Sector Banks Private Sector Banks

FY13 FY14 FY150

400

800

1,200

1,600

588 516 527

642 736930

Insurance premium volume (INR bn)

Public Sector Banks Private Sector Banks

Share of insurance premium of public sector banks has been steadily decreasing.

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Mutual Fund earnings

Private sector banks’ share is about 65% of the total mutual fund earnings

12,8361,168

5,800

Gross mutual fund earnings (INR mn 2014-15)

Private Sector Public Sector Foreign Banks

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Cash management

Private sector banks have seen an explosive growth in the provision of cash management services

2002 2008 20140%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4,00011,000

19,000

4,000

22,000 49,000

5,000 10,000 20,000

Cash Management throughput (INR bn)

Foreign banks Pvt Sector Banks PSU Banks

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Credit Cards

2002 2008 20150

5

10

15

20

25

30

1.5

84.80.8

12.5

12.1

1.2

4

4.3

Number of Credit Cards outstanding (Mn)

Foreign Private Sector Public sector

63,578

100,577

26,834

Credit card spends (Rs in Mn)

Foreign Private sector banks Public sector banks

More than half of the total credit card spends are generated by the private sector banks

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A Benign Regulator?

The difference between medicine and poison is dosage

Dog lovers and their pets soon begin to resemble one another.......

 ......So do zoo wardens and their wilder animals

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THANK YOU