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Operations AcademySenior Management

Program

Next Offering

October 7-17,2014

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Overall Program Description

Emphasis on Surface Transportation System Management and Operations (TSM&O)

2 week “Total Immersion” course with pre-study requirements

Intended for practitioners desiring advancement & recognition in Operations

Focuses on the unique aspects of surface transportation M&O

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Program Objectives

Describe the impact of TSM&O on mobility and safety

Manage an organization whose primary mission is TSM&O

Advocate the creation of an operational focus within their agencies

Demonstrate knowledge of the technical tools of TSM&O and the conditions under which they can be effectively applied

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Additional Benefits

For the individual• Networking with peers from other jurisdictions

• National recognition

• CEUs and certificate of completion

• Recognition from employer To the agency

• Individuals trained in operations

• Ability to develop an operations focus

• A constructive analysis of the agency’s current focus on management and operations

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Student Profile

Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system

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Student Examples

Manager of Traffic Operations District/Division engineer Regional Director Director of Maintenance Transportation Operations Center Manager Manager of Traffic Engineering (state or local) Senior Transportation Planner (state, local or

MPO)

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Curriculum

  HOURS

Pre-study 20

Classroom Lectures 35

Workshops 18

Field Visits 18

Dinner/Lunch Speakers 5

Opening/Closing 4

Totals 100

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Pre-study Needed to ensure participants enter program with the

same basic level of knowledge in certain topic areas Occurs over a two month period Required time depends on the student’s background Summary of Subjects:

• Traffic management

• Incident management

• Emergency management

• Freight

• Traffic engineering including a survey of traffic flow theory

• Tools of operations (devices and systems)

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Topics of Classroom Lectures Overview of Operations

Making Managers Into Leaders

Operations Capability Maturity Model (CMM)

Traffic Incident Management

Customer Service

Integrating Planning and Operations

Performance Measures/Data Visualization

SE/ConOps/Benefit Cost

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Speakers & Topics

Stephen Brich – Safety and Operations

Bob Marbourg – Communicating with Your Customer

Stan Young– Travel Time Management

Rebecca Brewster – Freight Goods Movement

Shelley Row– Connected Vehicles

Phil Tarnoff – Workforce Development

Emil Frankel – The Future of Transportation

Jeff Paniati – Closing Keynote

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Field Visits

Three Field Visits• Freeway Service Patrol Ride-along

• Two Traffic Operations Centers • State & Local

Work Group Analysis of Site Activities Using the CMM

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Workshops

Real-world problems Participants Split into Work Groups Group Problem Solving Including Role Playing Develop Brief Report Deliver Solution to Class via PowerPoint

Presentation Reinforce the CMM

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Participant Selection

Competitive Selection Process Must be Nominated by a Public or

Federal Agency Competitive selection based on:

• Level of Interest

• Relevance

• Geographic and Functional Diversity

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Costs

Program Fee - $3,875 Food and Lodging - $1,896 Travel Cost

• Responsibility of Participant

• Dependent upon origin city

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Potential Scholarships

FHWA • Funding SHRP2 L01/06 Lead Adopter States

• Work through your state

I-95 Corridor Coalition• Up to 14 for its member agencies

http://www.operationsacademy.org/SM-scholarships.html

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First Nine Sessions Successful

238 Participants from all over the US• Washington State to Florida

• All Completed and Passed Program Requirements

Program Evaluations High Networking a Key Outcome

• Developed a List Serve that is Very Active

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Student Feedback

“The Operations Academy is a once in a career opportunity to enrich your professional development while positioning you to influence the TSM&O direction of your own agency. I highly recommend the program to transportation professionals; it is well worth the time commitment.”

- Anne Reshadi, Systems Operations/Electrical Engineering, Wisconsin DOT

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Student Feedback

“In two weeks, this program makes you a believer in TSM&O. It’s not your typical course program. The mix of field study, classroom lectures from experts in the field, and workshops makes it enjoyable and interesting. I have gained not only new knowledge, but new friends who will help me to make needed changes long after our class ends.”

- Mary Ridgeway, Assistant Division Administrator, Federal Highway Administration

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Student Feedback

“Smarter use of our existing transportation system is the only answer for the future. If you would like to help lead your organization to effective systems operations and management, then the Operations Academy is for you.”

- Aaron Johnson, Traffic and Safety Engineer, Michigan DOT

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Student Feedback

“This was an incredibly comprehensive program. I will be able to apply concepts learned right away, not only from the country’s expert in operations, but from our peer states’ experiences as well. I will recommend the program strongly to others in my state!”

– Rob Limoges, Civil Engineer, New York State DOT

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Student Feedback

“The Operations Academy provided a strong, relevant program which addresses many of the problems and issues I face on an on-going basis.”

- Bill Legg, State ITS Operations Engineer, Washington State Department of Transportation

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October 2014 Session

October 7-17, 2014 Nomination Forms Due: June 6, 2014 Selecting 28 Participants Notification of Acceptance: June 27, 2014

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Contact Information

Website – www.operationsacademy.org

Kathleen Frankle410-414-2925

kfrankle@umd.edu