1© Ministry of Social Development 2014

Engagement with Refugee Communities- Strategic, National and Local

Settlement IssuesArran Jones, National Manager, Programmes and Partnerships (MSD)Claire Nichols, Relationship Manager (FACS-MSD)

Presentation to NRR Forum July 2014

2© Ministry of Social Development 2014

Agenda

• Overview of engagement with refugee communities on settlement issues– Strategic– Nationally– Locally

3© Ministry of Social Development 2014

Overview

Strategic

National

Local

4© Ministry of Social Development 2014

Overview – Strategic• NZSS Steering Group• NZRRS Senior Officials GroupCarl Crafar, National Commissioner for Work and Income

• NZRRS Key Stakeholder Reference Group – Tess Spence and Peter Anderson• New Work and Income Service Model:

– Contracted Service across New Zealand for Resettlement– 2 staff based in Mangere Refugee Centre– Staff dedicated in each resettlement region to work with clients and

stakeholders

Strategi

c

National

Local

Overview – National

5© Ministry of Social Development 2014

Overview WORK AND INCOME SERVICE DELIVERY MODEL - REFUGEE & MIGRANTS

Print date/time: 7/07/2014 4:20 p.m.

Service Provision

Mangere Refugee Centre

Externally contracted case management

Work Focused Case Management

Work Search Support

Supported Living Payment

Jobseeker Support – Full or Part-time

Work Obligations

Jobseeker Support – Deferred Work

Obligations

General Case ManagementBenefit Grant

General Case Management

o Up to 1,000 people – initial cohort likely to be people with mild to moderate mental health currently on benefit (not new applicants)

o Intensive case management for people with medium and high LLTBR

o One to many case management for people with low LLTBR

o Strong focus on work preparation as person’s work capacity improves

o Maintenance of income support and access to services as required

DRAFT

What’s New or Different?

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Processing Benefit Applicationo benefit application and supplementarieso obligationso childcareo Working for Familieso Community Services Card

o complete RecruitMe profile (employability assessment)o service plano engagement logo explain and sign obligations pageso help finding worko training opportunities

Job Search

Contracts and Serviceso may be delivered by a range of providers o focus on supports and services to address barriers

When providing help and preparing refugees for finding work, regions can utilise contracts and services available.

Resettlement RegionHandover

Reception Orientation Settlement and Integration SupportHand overFrom Mangere Refugee centre to settlement region

o client demographicso information inputted into Work and Income

systems (UCVII etc)o checklist completed – HNZ, resettlment grants

etco input into joint client profile - pathways plano confirmation of hand over completed

Other resettlement assistanceo transition to work granto hardship assistanceo rent and bond assistanceo book follow up appointment once settlement address is confirmedo payment card

Resettlement Co-ordinator / Point of Contacto process re-establishment grantso book follow up appointmento pass information to Service Centreo manage on-going communication with:

- refugee group- other service providers, and- general enquiries

o attend community group / provider meetings

Case Managemento Work Focused Case Management

- face to face case management- help preparing for and finding work, including utilising any contracts

and services available.- working closely with refugee resettlement providers and local

communities supporting refugees.o General Case Management

- assisting with preparing for work if client initiatedo Work Service Support

- a one to many approach to workshops and seminars and one on one support when required.

Work Brokerageo liaise with service providers to link clients to appropriate vacancies

Information will be provided to refugees on:o All assistance available from Work and

Income

Assistance Available

Benefit Application

Pre-Benefit ActivitiesScreening

A joint agency client profile will be developed to provide consistent key information across all stakeholders.

Joint agency pathway plan

Client pathway planHandover checklist completed

Client demographics

Pre Arrival

Pre-arrival

Settlement regions will be required to have either:o A resettlement co-ordinator/so A point of contact

o Client demographics- education- work history- skills- qualifications- english language

assessmento Annual intake list

Mangere Refugee Centre

Work and Income staff will be based in the Mangere Refugee Centre

Work and Income Service Handover to settlement regions

Contracts and Services

Post-selection,

initial orientation

and preliminary information gathering

6© Ministry of Social Development 2014

Overview - Local

• Settling In- 2003- 2013

• Focus

– On the social needs

– Working with ‘real people’

– Pooling resources & ideas

– Communities finding their own solutions

– Having support & opportunities to ensure social wellbeing

Strategi

c

National

Local

7© Ministry of Social Development 2014

Overview - Local

A Voice That Is Respected & Heard