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Making Shared Services Work for Your Bottom Line
General Services Conference:Always On and Making It Work
April 4, 2014
Thinking Outside of the Box
• Unique position to utilize expertise and core competencies
• Create partnerships with local governments, agencies, and non-profits outside of the General Services and/or County purview.
• Help Meet Community Climate Action Goals
PACE: The Foundation
Provides residential/commercial property owners with financing for energy improvements.
Services:• Marketing/Education/Outreach• Process contracts • Provide resources• Quality Assurance• Training• Tool Lending Library
Energy Watch: The Foundation
Provides resources for municipalities, government, non-profits, and business owners wanting to make energy efficiency improvements.
Services:• Energy audits• Technical assistance• Consultation• Rebates and incentives• Financing options
Windsor PAYS®: A New Start
Act as Certification Agent for Pay As You Save: incorporates single and multifamily residences
Services:• Customer Service delivery • Act as gatekeeper, manage contracts• Verification of work to satisfaction of customer• Education/Outreach
Healdsburg Electric Dept: Going LocalExisting residential energy efficiency and rebate program for electric utility.
Services:• Customer Service• Free walk-thru energy assessments• Marketing/Education/Outreach• Attend monthly power agency
meetings
Shared Services Budget Impact
64%12%
4%
6%
4%5%
3% 2% 0%
Approximate Revenue ~$8.4 Million
General FundPACE AssessmentsUtility customersARRAReimbursementsRebatesRebates/PG&EWindsor PilotHealdsburg
Energy and Sustainability Budget
Staffing: Making It Go
PACE 8 full-time employees Billing – through financing applications, 4% for administration
SCEW 2 full-time employees Billing – administration and expenses
Windsor PAYS Lead person – 5 hours per week Billing – By project plus expenses
Healdsburg Electric Department Lead person plus intern - 5 hours per week Billing – Time and materials
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Customer Service is Key!
• Assess and develop knowledge and expertise
• Provide tools and programs
• Identify resources within General Services
• Develop great products/expertise
• Establish core competencies
• Build on strengths
• Establish partnerships and create relationships
• Consider behavioral aspects when hiring
Benefits: Shared Services Going External
to the Community The Community as a whole benefits from shared services creating a better bottom line for everyone.
• Common Green House Gas reduction goals
• Education opportunities - being informed and making
educated decisions
• Clear explanations
• Variety of options to make upgrades
• Reduces/minimizes confusion
Benefits: Shared Services Going External to Local Governments/Agencies/Non-Profits
Local governments, agencies, and non-profits gain from shared services creating a better bottom line as they serve the community.
• Expertise/knowledge available
• Reduce duplication - freeing resources
• Marketing/Education/Outreach
• Access to resources
• Keeps economy local
Benefits: Shared Services Going External to General Services
• Income supporting budget • Profits earned - increasing income• Keeps people employed• Possible to practice and increase
knowledge/expertise, enabling department to handle larger projects
• Provides access to data• Marketing and outreach opportunities beyond
immediate programs• More open relations between residents and County
government • Establishes collaborations - resulting in stronger
relationships between County General Services and other public entities
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The Bottom Line: Economy, Ecology,
and Environment
Promote and deliver solutions… and do it well!
• Lead by example
• Best practices
• Provide education and tools
• Establish partnerships and create relationships
• Future opportunities
VALUE to the Community!
Thank you!
Sonoma County Energy & Sustainability Division2300 County Center Drive, Suite A105
Santa Rosa, California 95403
Jane EliasProgram Manager- Energy Independence Program (707) [email protected]
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