Irish Water - Building a National Asset Management System & Capability

Ark Wingrove

14 May 2019

1

2Background– Water and Wastewater pre 2014

• Water & wastewater management fragmented; delivery by a mix of local authorities (32), local group water schemes (GWS) or private boreholes and springs

• Legacy Assets, some dating back to the 1860’s

• National and catchment level planning for water and wastewater very difficult

➢Outcomes - High rates of leakage, boil notices and wastewater non-compliance, low efficiency

3Size and Scale of the Challenge

Serving

1.6mhouseholds and

200,000businessesnationwide

€13bnInvestment requiredto address all knowndeficits

Over

7,000Water and wastewaterassets including

2,000Water and wastewatertreatment plants

4The Opportunity – An Example

3 | Building a National Asset Management System & Capability

WWTW Castletown, Co. Laois

Major Programmes

Local Authority

5Since 2014 - Irish Water Establishment Timelines

Establishment of Irish Water2014

Asset Management

Maturity Assessment (39 Subjects*)

Connecting our Utility Capabilities

(CoUC) Initiative Launched

Compliance with ISO 55001 as part

of an Integrated Management System

2016

Today

2017

2021

* GFMAM 39 Subjects & IAM Asset Management: an Anatomy

6

Design of Integrated

Management Framework

Alignment – With Multiple Change Programmes

Transformation Programmes

Operational Framework, Standard Operational Procedures, National Laboratory Strategy, Capital Project Delivery,

Environmental Information Management System, SCADA & Telemetry, Asset Register Data Capture, etc.

Maturity Analysis

(39 Subject)

May 2016 2017 2018 – 2021

Continual Improvement with

Management of Change

INTEGRATED MANAGEMENT

SYSTEM

Potential ISO 9,14, 45, 50 & 55k Certification

Present

Alignment of:1) IMS Framework to

developing elements; or 2) Developing Elements to IMS

Framework (as required)

4 | Building a National Asset Management System & Capability

7Integration – the Utility Management System (UMS)

Asset Management System (ISO 55k)

Safety Management

System (ISO 45k)

Environmental Management

System (ISO 14k)

EnergyManagement

System (ISO 50k)

Quality Management System (ISO 9k)

Irish Water Utility Management System (UMS)

Incident Management System

➢ Risk Management (ISO 31k)➢ Data, Information & Knowledge

(ISO 19650 – BIM)

Core Processes▪ Management System Frameworks▪ Document Framework▪ Governance Framework▪ CAPA▪ Audit & Assurance▪ Competence & Training

8Development Philosophy – Bringing it All Together

Pro

cessFram

ewo

rkDo

cum

ent

Fram

ewo

rk

Assets

Outcomes

People & Groups

Outcomes

Culture;Discipline & Behaviours

Organisational Objectives & Strategy

9

10UMS Document Framework

Organisational Strategic Plans

Policy• Level 1

• Level 2

Plans (inc AMPs)

Strategy & ObjectivesRequirements• Standards

(Prescriptive,

Code of Practice,

Guidance)

• Specifications

Activity• Work Instructions

• Task Sheets

Forms/ Templates

Process• Process Map

• Protocol

• Manual

• Procedure

• SOP

Guidance• Guidelines

• Alerts

11Knowledge Management – ‘Water-pedia’

12

13Developing People – Asset Management Training

416 People42%

337 People34%

109 People11%

2 People<1%

14

Manuals

Standards and Specifications

SOPs and Work instructions

Strategy

Policy L1 & Policy L2 Technical Forum (1)

Steering Groups

Tech Hubs (8)

Senior Management Team (1)

Technical Governance Management Governance

Operations and Maintenance

Stewardship Groups (14)

Asset Delivery

Process

Standard Operating Procedures Group (1)

Standards and Specifications

Group (1)

Communities of Practice (COPs)

UMS Governance Framework - Groups

15Technical (Tech) Hubs

Source

Abstraction

Treatment

Disinfection

Water Residuals Mgt

Pumping (Water)

Treated Water Storage

Piping

Metering (Water)

Telemetry & ICA

General Mechanical

Wastewater Pumping

Water WastewaterGeneral

Wastewater Network Monitoring & Control

Storm Water Management

Wastewater Network

Preliminary Treatment

(inc Inlet)

Primary Treatment

Secondary Treatment

Tertiary Treatment

Treated Discharge

Flow Measurement

Washwater System

Environmental Control (inc Odour)

Wastewater Sludge

Management

Septic Tank

Tap Environment

Sink

Function (FSR)

Key

Tech Hub

Integrated Constructive

Wetlands

Water So

urce

Water Treatm

ent

Water N

etwo

rks

Wastew

ater Co

llection

Wastew

ater Treatmen

t

Wastewater Sludge

Environment

Fittings

General Civil

General Electrical

Standards & Specifications Group

16Tech Hub Scope – Optimised & Integrated Whole Life Management

Standards & Specifications

Standard Operating

Procedures

Guidance

Processes & Procedures

Work Instructions

Tech Hub

e.g. Water Treatment

17Asset Stewardship

• Aligned to the Asset Management Plans – 1 to 1

• Two Asset Stewardship Groups (Water and Wastewater) for each major city;

• Dublin

• Galway

• Limerick

• Cork

• Waterford

• Regional Asset Stewardship Groups

ISO 15288

System Engineering

18Asset Stewardship Groups

19

20

Requirements & Innovation

(Standards, Information, O&M, Safety File)

Ass

et

Ne

ed

s

Regulators/Owners

OPERATE DISPOSEMAINTAIN

MAXIMO PMsO&M Manual

GIS & MAXIMOAsset Info

ALFRESCOSafety File

Customers

25 Year Strategies

Gate 0PLANSPotential Interventions

€CRU

AMPsCAPEXOPEXRisk Profile

Project Charter

SCOPE

Validate Output

Decision

Making Criteria

STAKEHOLDER NEEDS

Gate 1

Gate 2

Gate 3

Gate 4

DESIGN & BUILD

Capital Maintenance

Planned Maintenance

STATEGY & PLANNING

ASSET INFORMATION

Verify Outcome

Benefit Realisation

Legacy Taking in Charge

Exiting DBOs

WATER SERVICES STRATEGIC PLAN

Gate 5

Developer Laid

Major Projects

Tech Hubs

Asset Stewardship

ISO 15288

Process – V Model Overview

21Recap - Bringing it All Together

Pro

cessFram

ewo

rkDo

cum

ent

Fram

ewo

rk

Assets

Outcomes

People & Groups

Outcomes

Culture;Discipline & Behaviours

Organisational Objectives & Strategy

22What's Next? - 1) Continuous Improvement

23What’s Next? - 2) Rollouts

• Roll out whilst adapting to business requirements• Energy management

• Water Conservation (Inc. Leakage)

• Maintenance Management

• Appropriate Information

• Support via training, audit & assuranceOutcomes

Organisational Objectives & Strategy

24Lessons Learned…..

…but the business probably has the answers already

People are priority; ‘culture eats strategy for breakfast’*

Address the business challenges directly; ‘tell me your problems’

It’s probably not linear – it’s a matrix….

You can’t ‘sell’ management systems – sell the benefits

* Peter Drucker

25

Go Raibh Míle Maith Agat – Ceisteanna?

Thank you – Questions?