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Hearing Technology Resource Specialist
September 27, 2012
Telephone Options for People with Hearing Loss
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Helpful terminology Land-line phone options Coupling devices Cell phones for people with hearing loss Cell phones for Seniors Captioned phones
Topics for Today
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Hearing Aid Compatible The Telephone Coil (T-COIL) Coupling devices Bluetooth
Helpful Terminology
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A telephone is hearing aid compatible if it contains a telecoil (t-coil) that detects, or is compatible with, a similar t-coil in the hearing aid.
Hearing aid Compatible
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SilhoutteEar BudEar HooksNeckloopHeadphones
Some coupling devices work with a t-coil in the hearing aid.
Coupling Devices
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The t-coil in a hearing aid is a small electromagnetic induction coil (wire).
When two wires are close (phone or coupling device), an electromagnetic field is created.
The hearing aid converts the electromagnetic field to sound.
When using a t-coil, the voice of the person speaking into the microphone is the only sound that is amplified.
The Telephone Coil (T-COIL)
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A radio frequency signal with limited distance – approximately 30 feet.
Provides wireless, hands-free phone/cell phone communication.
It is an encrypted signal which, when paired to a transmitter such as a phone or computer, changes signals frequently to prevent interference with another Bluetooth device.
What is Bluetooth?
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Non Bluetooth Bluetooth
Examples of Cell Phone Connectors
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Speaker phone Adjustable ringer
volume/tone Built in answering
machine Jack for coupling
device Bed shaker
Corded/Cordless Amplification 25-
60dB Volume/Tone
control Hearing aid
compatible Visual ringer alert
Land-line Phone Options for People With Hearing Loss
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Users enjoy natural telephone conversations, and can check the captions for added clarity
Can turn off the captions feature to use it as a traditional telephone
Captions appear nearly simultaneously with the spoken words
Includes an amplified handset and tone control for clarity
Captioned Phones - CapTel
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Phone calls can be made and received, using any phone.
Captions of the call are viewed in the Internet browser window on a computer
Web CapTel
Need compatible Smartphone
Hands free headset
Account with a CapTel provider
Mobile CapTel
Other CapTel
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CapTel 800i
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Dial and receive calls as always 7” display screen with adjustable text Set up phone anywhere in home
with wired or wireless Internet connection
Adjustable ringer or handset volume and frequency
Telecoil loop connection for hearing aids with a telecoil option
Caption Call Phone
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Large screen display Volume control Reduced background noise Bluetooth & Caller ID enabled Pre-programmed No contract M4/T4 Hearing aid compatible Service as low as $14.99/month
Phones With Special Appeal for Seniors - Jitterbug
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Adjustable tone control 2" LCD color display with large, easy-to read
characters High quality speakerphone for hands free
conversations Send and receive SMS text messages One-touch emergency button on back Bluetooth™ wireless technology Loud, vibrating and flashing visual ringers Hearing aid compatible
Phones With Special Appeal for Seniors, Clarity Pal
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Port for coupling devices Apps that make
information otherwise inaccessible, accessible
Face-to-face communication for speech reading
Voice-to-text transcription Video Conferencing
Speaker phone Volume control Vibrating ringer Telecoil compatibility Bluetooth Texting TTY, for those who
prefer it Captioned phone calls
Cell phones as an option for people with hearing loss
In February of 2012, nearly 50% of the population surveyed owned smart phones [android and iPhone]
Only 12% of the people surveyed did not own a cell phone
In 2010, Smartphone shipments surpassed PC shipments
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Facts about cell phone use in the United States
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More than 3 of every 10 American homes (32%) had only wireless telephones during the first half of 2011
Younger people are more likely to live in homes with wireless telephones = 58% for adults aged 25–29
The percentage of adults living in households with only wireless telephones decreased as age increased beyond 35 years: 34% for adults aged 35–44 22% for adults aged 45–64 8% for adults aged 65 and over
Low-income homes and those in poverty are more likely to be wireless-only homes
Based on a survey by the Centers for Disease Control and Prevention's National Center for Health Statistics
Cell Phones as Only Phone
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Digital wireless telephones sometimes cause interference due to electromagnetic energy emitted by the phone
Federal law requires that a certain percentage of wireless phones manufactured by wireless companies meet or exceed American National Standards Institute (ANSI) standards.
Hearing Aid Compatibility & Wireless Handset Devices
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Hearing aids operate in one of two modes: Acoustic coupling – the cell phone microphone works
with the microphone in the hearing aid Look for: M3 = Handset microphone satisfies ANSI standard M4 = Handset microphone exceeds ANSI
standard Telecoil inductive coupling – only picks up an
electromagnetic signal from the telephone. Look for: T3 = Handset satisfies ANSI standard T4 = Handset exceeds ANSI standard
Determining if the cell phone work with hearing aids or CI
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Packages containing hearing aid-Compatible handsets must:
1. Be explicitly labeled
2. Include detailed information in the package or product manual
3. Post information about hearing aid-compatible handsets on their websites.
Labeling Requirements
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A Part of Michigan’s Assistive Technology Program
Team of trained volunteers Conduct comparison demos for
people with hearing loss Provide training
Hearing Technology Resource Specialists (HTRS)
Phone resources Nonprofits and Associations Government Agencies Local Programs Loan Programs
Possible Funding Sources
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Weitbrecht Communications Reduced rates for Michigan residents for Captel
phone Requires phone service Requires high-speed internet access
Telecommunication Relay Services (TRS) Allow people with hearing and speech disabilities
to place and receive calls No cost to user
Phone Resources
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Audient Alliance Hear Now First Hand Foundation Disabled Children’s Relief Fund The Hike Fund, Inc. Foundation for Sight and Sound-Help
America Hear Program American Association of Retired
Persons(AARP)
Nonprofits and Associations
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Michigan Rehabilitation Services May assist with a portion of cost of hearing aids Hearing loss must be interfering with job
performance or securing job Veterans Administration
May assist with cost of hearing aids/services Must have documented service related hearing
loss
Government Agencies
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Health Centers for Children Speech and Hearing Centers Older Adult Organizations Organizations for Deaf and Hard-of-
Hearing People Religious Organizations Hearing Aid Banks
Local Programs
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Michigan Assistive Technology Loan Fund Low interest loans for hearing aids and other AT Program administered by United Cerebral Palsy of MI A Part of Michigan’s Assistive Technology Program Must be a resident of Michigan
Care Credit Provides no interest loans for hearing aids up to 18 months Interest charged in full if not paid within grace period.
Hearing Aid Dispenser Usually offered only at larger companies Must have good credit history
Loan Programs
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"Being able to make and receive phone calls on my own is empowering and gives me a sense of freedom... and it impacts my sense of self-worth." -- Ann Liming-2012
Final Thought