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Focus on the CustomerFocus on the Customer

Building a Customer-Focused School Nutrition Program

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Customer Service

A combination of product, price, presentation, support, information, and delivery that has value to the customer.

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Lesson 1: Course Overview

• The child is the primary customer.• All members of the school nutrition

team (SNT) are involved.• How to build a customer-focused

program.• Customer service is the key.

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Questions• What do you expect of a

salesperson when you are the customer?

• What should children expect of school nutrition personnel when they are customers of the cafeteria?

BLT 2003Starting Line

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Major Focus Areas

• The child is the primary customer of the school nutrition program.

• Customer service is the key to customer satisfaction and effective programs.

• How to build a customer-focused school nutrition program.

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Lesson TopicsLesson 2: Know the CustomerLesson 3: Customer Service is the

KeyLesson 4: Responsibility for

Customer ServiceLesson 5: Rate Your Customer

ServiceLesson 6: Achieve Customer

SatisfactionLesson 7: Plan a Customer-Focused

Program

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• Where we’ve been today...

• Where we’re going next...

• While we’re apart...

• See you next time!

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This training was conducted by the

National Food Service Management InstituteThe University of Mississippi

www.nfsmi.org800-321-3054

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National Food Service Management Institute The University of Mississippi

• Mission: To provide information and services that promote the continuous improvement of child nutrition programs

• Vision: To be the leader in providing education, research, and resources to promote excellence in child nutrition programs