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3 Listening vs. Hearing Hearing – vibration of sound waves on our eardrums, impulses sent to the brain Hearing – vibration of sound waves on our eardrums, impulses sent to the brain Listening – the process of giving thoughtful attention to another person’s words & understanding what you hear Listening – the process of giving thoughtful attention to another person’s words & understanding what you hear
Citation preview
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Effective ListeningEffective Listening
Chapter 3Chapter 3
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Why Listening is Why Listening is ImportantImportant
Listen & Listen & confirmconfirm a a person’s humanity, person’s humanity, presence, & worthpresence, & worth
We spend more time We spend more time listening than speakinglistening than speaking
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Listening vs. HearingListening vs. Hearing HearingHearing – vibration of sound – vibration of sound
waves on our eardrums, waves on our eardrums, impulses sent to the brainimpulses sent to the brain
ListeningListening – the process of – the process of giving thoughtful attention giving thoughtful attention to another person’s words & to another person’s words & understanding what you understanding what you hearhear
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Reasons We Fail to Reasons We Fail to ListenListen
Listener interferenceListener interference Differing listening Differing listening
stylesstyles Speaker interferenceSpeaker interference Inability to get beyond Inability to get beyond
differencesdifferences
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Listening StylesListening Styles
Experiential listenerExperiential listener
Auditory listenerAuditory listener
Visual listenerVisual listener
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Listenable SpeechListenable Speech
Considerate speech:Considerate speech: Oral styleOral style – words – words
meant to be heardmeant to be heardvs.vs.
Written styleWritten style – words – words meant to be readmeant to be read
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Considerate SpeechesConsiderate Speeches
Ease the audience’s Ease the audience’s burden of processing burden of processing informationinformation
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Interference Caused Interference Caused byby
Information that isInformation that is too complicatedtoo complicated too challengingtoo challenging too basictoo basic
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Interference Caused Interference Caused byby
Language that isLanguage that is too formal or too formal or
technicaltechnical too casualtoo casual too noninclusivetoo noninclusive too clutteredtoo cluttered
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Difficult LanguageDifficult Language
JargonJargon SlangSlang ColloquialismColloquialism EuphemismEuphemism
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Culturally InclusiveCulturally Inclusive
Respectfully recognizes Respectfully recognizes the differences among the differences among the many cultures in the many cultures in our societyour society
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Gender InclusiveGender Inclusive
Recognizes that both Recognizes that both women & men are women & men are active participants in active participants in the worldthe world
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SpotlightingSpotlighting
The practice of The practice of highlighting a person’s highlighting a person’s race or ethnicity during race or ethnicity during a speecha speech
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Verbal ClutterVerbal Clutter
Extra words that padExtra words that pad– sentences & claimssentences & claims– but don’t add meaningbut don’t add meaning
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Interference Caused Interference Caused by Differencesby Differences
Speech styleSpeech style Background & Background &
occupationoccupation AppearanceAppearance ValuesValues
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How to Listen How to Listen EffectivelyEffectively Listen for speaker’s Listen for speaker’s
purposepurpose Listen for main ideasListen for main ideas Listen for supporting Listen for supporting
evidence & sourcesevidence & sources Listen for consistency of Listen for consistency of
delivery & contentdelivery & content
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How to Listen How to Listen EffectivelyEffectively (cont.) (cont.)
Write down new words, Write down new words, ideas & questionsideas & questions
Offer nonverbal feedbackOffer nonverbal feedback Listen for the conclusionListen for the conclusion Make adjustments for Make adjustments for
listening styleslistening styles
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How to Listen CriticallyHow to Listen Critically
Listen for:Listen for:
accuracy of content accuracy of content
implications of messageimplications of message
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How to Listen EthicallyHow to Listen Ethically
Suspend judgmentSuspend judgment Assess informationAssess information Respond to speaker’s Respond to speaker’s
ideasideasTry Interactive Activity 3.1:Assessing Your Listening online atthe Invitation to Public Speaking website.
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Speakers as ListenersSpeakers as Listeners
Monitor audienceMonitor audience expressionsexpressions postureposture feedbackfeedback level of attentionlevel of attention
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Adapt to Audiences Adapt to Audiences Who Are:Who Are:
UninterestedUninterested Disruptive or distractedDisruptive or distracted Distracted by the speakerDistracted by the speaker ConfusedConfused Planning responses Planning responses
rather than listeningrather than listening
