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Performance Improvement Strategy

Chief Performance Improvement Officer

June 2009

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Responsibilities

• The Chief Performance Improvement Officer (PIO) is the principal advisor to the Under Secretary and Deputy Under Secretary for leading/facilitating the USPTO in:

Implementing performance improvement strategies/tools such as adopting Baldrige National Quality Program principles and Lean Six Sigma.

Ensuring strategic goals are aggressive, realistic, accurately measured and linked to the Strategic Plan.

Evaluating the potential impact and effectiveness of USPTO programs.

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Understand what we are supposed to do and for whom

Understand what we are doing, how and what it costs

Understand our environment, how it’s changing and where we should head

Outline the approach on how to achieve desired goals and objectives

Execute the plan – Measure results

StrategicManagement

Execution PlanHow We Get

There

MonitorPerformance

How We Measure our Progress

EnterpriseProfile

Who We Are

Strategic PlanWhere We Are Going

EnterpriseAssessmentWhat We Do

24

5 1

3

• Mission• Guiding Principles• Foundational/Contextual Information

• Strategic Core Value Streams• Processes• Strengths and weaknesses• Core capabilities• Performance/Capability Gaps

• Vision• Strategic Goals, Objectives, Strategies and Metrics

• Long-term planning

• Short-term planning• Identifying Initiatives• Determining milestones• Prioritizing• Assigning Accountability• Identifying performance measures

• Value Stream/Process Improvement• Data-Driven Decision-Making• Established drumbeat• Performance reviews• Accountability• Enterprise learning

Priority 1 -- Strategic Management Process

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Activities Completed

• Established Chief Performance Improvement Officer.

• Provided initial training/education to Executives and business unit representatives on Baldrige principles and Lean Six Sigma.

• Conducted several Lean Six Sigma projects in the Office of the Chief Administrative Officer. Lean Six Sigma is a problem-solving tool to improve business processes.

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Activities in Progress

• The USPTO leadership has begun to update the Strategic plan.

• The Patent Training Academy (PTA) is currently implementing ISO 9001, a Quality Management System. The PTA is expected to achieve certification this month.

• The Office of the Chief Information Officer is implementing ITIL (Information Technology Infrastructure Library), which is a quality approach focused on the management of IT service processes.