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Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 1
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 2
Ez a dokumentum csak a tájékoztatást szolgálja és nem
foglalható bele szerződésbe. A Technikai Támogatást a
mindenkor hatályos Oracle Technikai Támogatási
Irányelvekben (http://www.oracle.com/collateral/oracle-
technical-support-policies.pdf) foglaltak szerint nyújtjuk.
HOUG 2014 - Siófok Megelőző szemléletű Adatbázis Támogatás
Gruhala Izabella
izabella. [email protected]
+36 30 21 21 883
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 4
Agenda
Adatbázis Támogatási periódusok
Adatbázis Get Proactive!
Adatbázis Információ Központ,
Adatbázis Diagnosztikai eszközök
Adatbázis Upgrade támogató eszközök
Adatbázis patch-elés és karbantartás
Keresés Segítők
Adatbázis Közösség
További hasznos információk
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 5
Adatbázis Támogatás Támogatási periódusok - Lifetime Support Policy: Oracle Technology Products
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 6
Legyen proaktív!
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 7
Adatbázis „Get Proactive!”
My Oracle Support
Knowledge tab
Link Get
Proactive Portfolio
Oracle Database
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 8
Adatbázis „Get Proactive!”- Doc ID: 1389167.1
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 9
Adatbázis Információ Központok
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 10
Adatbázis Információ Központ – Doc ID: 1568043.2
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 11
Adatbázis tudáskészlet – Doc ID: 1573428.2
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Adatbázis Diagnosztikai eszközök
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Diagnosztikai eszközök katalógusa – Doc ID: 559339.1
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 14
Adatbázis Diagnosztikai eszközök - Doc ID 1459344.1
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 15
Adatbázis Performancia Diagnosztikai eszköz leírás – Doc ID: 390374.1
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 16
Adatbázis Upgrade támogató eszközök
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Adatbázis Upgrade támogató eszközök- Doc ID: 251.1
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 18
Adatbázis Upgrade támogató leírások
Oracle Support Lifecycle Advisors (Doc ID: 250.2)
Oracle 10g Upgrade Companion (Doc ID: 466181.1)
Oracle 11gR1 Upgrade Companion (Doc ID: 601807.1)
Oracle 11gR2 Upgrade Companion (Doc ID: 785351.1)
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 19
Adatbázis patch-elés és karbantartás
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Adatbázis patch-elési és karbantartási tanácsadó – Doc ID: 331.1
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 21
Adatbázis Patch-elés
Oracle Recommended Patches - Oracle Database (Doc ID: 756671.1)
Patching & Maintenance Advisor: Database (DB) Oracle Database
11.2.0.x (Doc ID: 331.1)
Information Center: Patching and Maintaining Oracle Database
Server/Client Installations (Doc ID: 1351428.2)
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 22
Keresés Segítők
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Keresés Segítők
– Doc ID: 1552419.2 Storage Search Assistant
– Doc ID: 1553994.2 Enterprise Manager Grid Control Management Service (OMS) Search Assistant
– Doc ID: 1565044.2 Database Control (dbconsole) Assistant: Setup,Administration and Access SR Search Assistant
– Doc ID: 1569848.2 Enterprise Manager Cloud Control for Oracle Database Target Discovery,Certification,Metrics Search Assistant
– Doc ID: 1546052.2 Certification and Availability Assistant: Enterprise Manager Search Assistant
– Doc ID: 1543443.2 Management from Enterprise Manager Base Platform Search Assistant
– Doc ID: 1543040.2 Reports Management from Enterprise Manager Base Platform Search Assistant
– Doc ID: 1543790.2 All Targets Management from Enterprise Manager Base Platform Search Assistant
– Doc ID: 1557824.2 Incidents and Log Management from Enterprise Manager Base Platform Search Assistant
– Doc ID: 1563329.2 Metrics Extensions and Templates Management from Enterprise Manager Base Platform Search Assistant
– Doc ID: 1553674.2 Enterprise Manager 11.1.0.1 Grid Control Management Agent Search Assistant
– Doc ID: 1556381.2 Manager 12c Cloud Control Management Agent Search Assistant
– Doc ID: 1554568.2 Enterprise Manager 12c Cloud Control System and Management Service (OMS) Search Assistant
– Doc ID: 1541634.2 Enterprise Manager 12c Cloud Control Incident Management Rules and Notifications Search Assistant
A Keresés Segítők célja a fontos cikkek koherens listába gyűjtése mely egy döntési fa
struktúrát használ, ezzel segítve a felhasználót a legjobb találat elérésében.
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 24
Keresés Segítők Példa – Doc ID: 1557824.2 Incidents and Log Management from Enterprise Manager Base Platform Search Assistant
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 25
Adatbázis Közösségi oldalak, hírlevelek
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Közösségi oldalak https://communities.oracle.com/portal/server.pt/community/oracle_database/226
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Adatbázis hírlevelek – Doc ID: 1284265.1
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Adatbázis hírlevél példa
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Hasznos link-ek Doc ID: 1462240.1 12c upgrade companion Doc ID: 461480.1 FAQ – Automatic Undo Management
(AUM) / System Managed Undo (SMU)
Doc ID: 1575701.1 Undo Related Wait Events & Known
Issues
Doc ID: 1595421.2
Oracle Database 12c Release 1 Information Center
Doc ID: 1579215.1 Troubleshooting Guide (TSG) - ORA-
01552: cannot use system rollback segment for non-system
tablespace
Doc ID: 761128.1 ORA-1555 Error With Query Duration as
0 Seconds
Doc ID: 1581388.1 Data Guard Physical Standby -
Configuration Health Check
Doc ID: 1577988.1 Master Doc ID:: Troubleshooting ORA-
1548 error
Doc ID: 1131474.1 ORA-01555 When Max Query Length Is
Less Than Undo Retention, small or 0 Seconds
Doc ID: 1582340.1 Oracle Clusterware Generic Application
Support
Doc ID: 1578717.1 Troubleshooting ORA-30013 Error Doc ID: 1580225.1 How to use the Undo Advisor using
package DBMS_UNDO_ADV
Doc ID: 1584742.1 Support Impact of the Deprecation
Announcement of Oracle Restart with Oracle Database 12c
Doc ID: 460481.1 Troubleshooting ORA-30036 - Unable To
Extend Undo Tablespace (
Doc ID: 1577753.1 High US enqueue / rowcache lock while
trying to online a NEW undo segment
Doc ID: 1584461.1 Materialized Views Synchronous Refresh
Restrictions
Doc ID: 1580790.1 Troubleshooting ORA-01555 - snapshot
too old: rollback segment number "string" with name "string"
too small
Doc ID: 1577824.1 ORA-1555 Zero Duration/ ORA-600
[ktbdchk1: bad dscn] / ORA-600 [2663] / after Physical
Standby switchover
Doc ID: 1584032.1 12C New Feature: Online Move Partition Doc ID: 1580182.1 Troubleshooting ORA-1628 - max #
extents (32765) reached for rollback segment
<SEGMENT_NAME
Doc ID: 1574714.1 ORA-1555 reported inspite of high
undo_retention and enough UNDO space.
Doc ID: 1583376.1 Applying the DSTv21 update for the
Oracle Database
Doc ID: 1579437.1 Troubleshooting ORA-01555/ORA-
01628/ORA-30036 during export and import
Doc ID: 1574399.1 ORA-1555 Errors with Unrealistic Query
Duration
Doc ID: 1585786.1 How to use SCAN and node listeners
with different ports?
Doc ID: 1579779.1 Automatic Tuning of Undo Retention
Common Issues
Doc ID: 1580798.1 ORA-31693, ORA-02354 and ORA-
01555 with Export Datapump
Doc ID: 1586663.1 RDBPROD: Announcing Oracle Rdb
V7.3.1.0 on OpenVMS Alpha and Itanium
Doc ID: 1579035.1 Script - Check Current Undo
Configuration and Advise Recommended Setup
Doc ID: 230.1 Oracle Database Support News (contains
feature article 'Oracle Database 12.1 Install New Features
and Changes')
Doc ID: 1583191.1 Data Guard Physical and Logical Standby
- Data Guard Broker Configuration Health Check
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 30
Hasznos dokumentumok
Index of Oracle Database Information Centers (Doc ID: 1568043.2)
Oracle Database 11g Release 2 Information Center (Doc ID: 988222.1)
Oracle Database Resource Portfolio (Doc ID: 1573428.2)
Database, FMW, EM Grid Control, and OCS Software Error Correction
Support Policy (Doc ID: 209768.1)
(Oracle Tech Error Correction Support Policy document)
New Patch Nomenclature for Oracle Products (Doc ID: 1430923.1)
Release Schedule of Current Database Releases (Doc ID: 742060.1)
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 31
Még több információ – Webcast-ok – Doc ID: 1456176.1
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 32
Oracle Open World előadások
CON8282_Best Practices for Supporting and Maintaining Oracle Database.pptx
CON8413 - Oracle Database Patching Best Practices
CON4305 - Tuning Oracle Database with Oracle Database Cloud Control 12c
CON4270 - Oracle Database 12c Best Tuning Features
CON3888 - Best Practices for Creating and Managing Database Copies
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 33
Oracle Support Best Practices
www.oracle.com/goto/proactivesupport
Get Proactive a My Oracle Support-on
https://support. oracle.com | Doc ID: 432.1
Get Proactive Blog
https://blogs.oracle.com/getproactive/
Kérdezze a Get Proactive csapatot
My Oracle Support Accreditation - Series Index |
Doc ID: 1583898.1
Havi Support szemináriumok az Oracle irodában |
Doc ID: 1475680.1
További hasznos információ - Általános
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K & V
Köszönöm a figyelmet!
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Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 36
