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13
4 ELEMENTS THAT INFLUENCES COMMUNICATION
• PREJUDICE
• ATTITUDES
• FRUSTRATIONS
• LIFE EXPERIENCES
16
EFFECTIVE COMMUNICATION
• SPEAK CLEARLY AND SLOWLY
• USE TACT
• BE POLITE
• THE MESSAGE THAT IS SENT, GETS THROUGH
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INEFFECTIVE COMMUNICATION
• SLANG
• IMPROPER GRAMMAR
• TACTLESS
• STEREOTYPING
• DISRESPECT
• UNFAMILIAR WORDS
• MUMBLING
• SPEAKING TOO FAST
• ATTITUDE
• SARCASM
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4 FACTORS THAT INFLUENCE TRANSMISSION OF MESSAGE
• TONE AND PITCH OF VOICE
• MESSAGE DELIVERED CLEARLY
• RECEIVER UNDERSTANDS
• DISTRACTIONS/INTERRUPTIONS
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FACTORS TO AVOID INTERFERENCE
• MESSAGE MUST BE CLEAR• MESSAGE MUST BE DELIVERED IN A
CLEAR ,CONCISE MANNER• THE RECEIVER MUST BE ABLE TO
HEAR AND RECEIVE THE MESSAGE• THE RECEIVER MUST BE ABLE TO
UNDERSTAND THE MESSAGE• INTERRUPTIONS/DISTRACTIONS
MUST BE AVOIDED
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HOW WE “HEAR” THE MESSAGE
• 70% NONVERBAL ( APPEARANCE, SKILL)
• 20% VOCAL ( THE WAY IT IS SAID)
• 10% VERBAL ( THE WORDS THAT ARE USED)
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DOCUMENTATION
• CORRECT AN ERROR BY STRIKING THROUGH IT WITH ONE LINE WRITE THE WORD”ERROR” AND INITIAL IT.
• NEVER LEAVE SPACE AFTER DOCUMENTING AND YOUR SIGNATURE