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1
CHAPTER 18
Creating a Wireless Organization
2
Learning Outcomes
Explain how a wireless device helps an organization conduct business anytime, anywhere, anyplace
Discuss three limitations to wireless devices and the effects they can have on an employee’s job performance
List and discuss the key factors inspiring the growth of wireless technologies
Describe the impact a mobile organization has on an employee
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Wireless Lexicon
Personal Digital Assistant (PDA): a handheld device acting as an electronic organizer
Pager or Beeper: a pocket-sized one-way or two-way receiver
Mobile or Cellular phone
Microbrowser Bluetooth
IrDA: a protocol suite designed to support transmission of two devices over short-range point-to-point infrared
Hand-held computers Global Position System
(GPS) 802.11: an IEEE
wireless standard for data transfer
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Overview - Wireless Devices
Common wireless devices Cellular phones and
pagers Global positioning
systems (GPS) Cordless computer
peripherals Home-entertainment-
system control boxes Two-way radios Satellite television
Limitations: Cell phones include Web
browsers, but lack the functionality and memory to run customized applications
PDAs are getting connectivity, but generally not to corporate networks
E-mail typically do not include such functions as voice
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Overview:Disruptive wireless technologies WiMax wireless broadband – enables wireless
networks to extend as far as 30 miles Radio frequency identification tags (RFID) Micro hard drives Apple’s G5 and AMD’s Athlon 64 processors
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Wireless and Mobile Technologies
Mobile – the technology can travel with the user, but it is not necessarily in real-time
Wireless – gives users a live (Internet) connection via satellite or radio transmitters
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Wireless Growth
Wireless growth is occurring because:
Universal access to information and applications
The automation of business processes
User convenience, timeliness, and ability to conduct business 24x7x365
Global Internet andWireless users growth
Current Mobile Phone Users’ Applications Interest
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The Wireless Culture
Wireless is making it more difficult to divide work from nonwork
Over the last 10 to 15 years employees have seen a steady erosion of their personal time as their work day lengthens
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Opening Case Study Questions
1. Why would Dell want to explore the wireless market for new opportunities?
2. With the emergence of mobile technologies, why should leading edge companies be concerned with the lack of compatibility between wireless applications?
3. How could Charles Schwab use wireless technology to increase its market share?
4. Do you think organizations that do not embrace wireless technologies are at a disadvantage? Explain your answer
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Watching the Weather
The Weather Channel’s Web site, www.weather.com, features current conditions and forecasts for over 77,000 locations worldwide
The Weather Channel uses wireless messaging to deliver “severe weather alerts” to subscribers’ cell phones and pagers
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Case Questions
1. Do you consider The Weather Channel’s use of wireless technology disruptive? Why or why not?
2. Review the key factors inspiring the growth of wireless technology and brainstorm a new service The Weather Channel could provide to its customers based on these factors
3. Determine who The Weather Channel’s competitors are and evaluate what it can do to protect its business