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Careers Workshop – Friday 15th January

Claire Gladwin

MSc Hospitality Business Management Student

On behalf of Katie Harlow

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Agenda

• Your First Position

• Your CV

• Assessment Centres

• Behavioural Interviews

• Marriott Beginnings

• Marriott Culture and Values

• Interviewing & Assessment Interviewing & Assessment Centre Process for Marriott Centre Process for Marriott Careers Careers

• Alternative RoutesAlternative Routes

• Any QuestionsAny Questions

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Your First Position

• You don’t have to know what you want to do!

• Have realistic expectations

• Do your homework

• Dress for the occasion

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Your CV

• Contact details at the top

• Clear, bold, concise

• Photo?

• No more than 2 pages

• Personalise to the position you are applying for.

• Cover, letter, brief and to the point

• Follow up call (no hounding!)

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Assessment Centres

• Presentation - first impressions are key

• Remember you are being assessed ALL day

• Get noticed – for the right reasons!

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Did you know thatMarriott International...

• Has 18 hotel, vacation ownership, and corporate housing brands?

• Has an average of $15 billion in worldwide sales per year?

• Is in more than 65 countries?

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Marriott Brands

• Unique products and services offered

• Full-service, select service, and extended stay

• Ownership resorts, luxury brands

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Marriott International’s Beginnings...

• J. Willard Marriott, Sr., was bornon September 17th, 1900

• Opened a nine-seat A&W root beer stand on May 20, 1927

• The first Hot Shoppe restaurant served hamburgers, hot dogs, tamales, and root beer

• The third Hot Shoppe boasted curb-side service, becoming the East Coast of the United States’ first drive-in restaurant

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Marriott International’s Beginnings...

• In 1937, Marriott recognized a great business opportunity

• Delivered simple box lunches plane-side to Eastern, American and United airlines

• Marriott opens its first hotel in 1957, the 365-room Twin Bridges Motor Hotel in Arlington, Virginia

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J.W. Marriott, Jr.J.W. Marriott, Jr.

5 Core Values…5 Core Values…

1.1. Take care of the associateTake care of the associate

2.2. Show dedication to the Show dedication to the customer through customer through excellence in serviceexcellence in service

3.3. Focus on growthFocus on growth

4.4. Show community and Show community and social responsibilitysocial responsibility

5.5. Take pride in the Marriott Take pride in the Marriott name, accomplishments, name, accomplishments, and record of successand record of success

‘‘Marriott Culture & Values’Marriott Culture & Values’80 Years of Serving People with our Spirit to Serve80 Years of Serving People with our Spirit to Serve

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Interviewing & Assessment Centre Process Interviewing & Assessment Centre Process for Marriott Careersfor Marriott Careers

Direct entry at www.marriott.com/careers

First Round Interviewing Process by telephone or face to face: • Review CV• Competency Based Behavioural Questions• Information about the position• Candidate questions

Assessment Centres:

• Individual Presentation• Numerical & Verbal Testing• Group Exercise• Leadership Simulation Exercise (all based on Marriott Leadership Competencies)

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Interviewing & Assessment Centre Process Interviewing & Assessment Centre Process for Marriott Careersfor Marriott Careers

Second round interview

• Based on Marriott’s Core Competencies

- Hospitality - Communication

- Teamwork - Safety and Loss Prevention

- Quality of Work - Total Quality Management

- Quantity of Work - Dependability / Reliability

- Initiative

Final round interview

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Alternative Routes

• Education

NQT Year

Degree in HBMCA

SAS Scheme

PGCE Food Technology

Introduction of:Catering Club

Catering & Hospitality GCSEHospitality A level

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Alternative Routes

• Higher Education

PHD

Degree in HBMCA

Marriott Graduate in Human Resources

MSc IHBM

Lecturing in Hospitality

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Any Questions?

• Thank you for Listening and Good Luck!!!