1) c) Management begin d) Display matrices. e) Top ... · With this proposal, ... Rakesh Mohan was human resource manager at Universal Manufacturing Company in ... Analyse the following

(DHAM 21)

ASSIGNMENT - 1, MAY - 2015.

M.B.A SECOND YEAR DEGREE

HOSPITAL ADMINISTRATIONPaper — I : STRATEGIC MANAGEMENT

Maximum : 25 MARKS

Answer ALL questions.

1) a) Concept of strategic management.

b) NAV.

c) Management begin

d) Display matrices.

e) Top management.

f) Business level strategy.

2) Explain the planning practices of Indian corporates.

3) Elucidate the skills required for top management.

4) What are the considerations in the organisation of SWOT analysis?

——————————

(DHAM 21)ASSIGNMENT - 2, MAY - 2015.


HOSPITAL ADMINISTRATIONPaper — I : STRATEGIC MANAGEMENT

Maximum : 25 MARKS


1) How is mission and vision statement prepared for hospital?

2) State the me methodology followed in preparing balanced score card.

3) Describe the ethics to be followed by hospitals.

4) Chocolate Makers “Hershey’s Ine, USA and ‘Ferrero SpA, Itally are considering a joint bid

to buy out’ Cadbury Plc, which could help the British confectioner tend off a hostile take over

by Kraft. Foods Inc, USA this move is the strongest sign of a possible rwal bid to Kraft’s $

16.7 Billion offer which cadbury rejected and said was “derisory”.

Parallely Ferrero could join financial investors and private equity players considered friendly

to cadbury, for a possible alliance. With this proposal, the advantage for cadbury shareholders

is that they would continue to hold shares in a high growth confectionery group having UK

listing rather than being paid around 50% equity in a low growth US listed conglomerate

having a turn over of $ 11.7 billion a year. Ferrero, has an annual sale of $ 9.3 billion with 18

factories and 21600 employees worldwide. It is also known for its Kinder ‘Chocolates and’

‘Tic - Tac’ candy.

Questions :

i) Explain ‘intensive’ and ‘integrated growth strategies’ adopted by these conglomerates.

ii) Explain the five types of competitive advantages pursued by Hershey’s and Ferrero,

while formulating their strategic plans.

iii) Why do companies resort to hostile bidding?

–––––––––––––––

(DHAM 22)



HOSPITAL ADMINISTRATIONPaper — II : HRM AND QUALITY MANAGEMENT

Maximum : 25 MARKS

Answer ALL questions.1) a) Job analysis.

b) Induction.

c) Dismissal.

d) Safety of workless.

e) Gratuity.

f) Minimum wage.

2) Explain the role of HRM in hospitals.

3) Elucidate the techniques employed in selecting employees in hospitals.

4) How do you assess the training needs in a service organisation?

——————————

(DHAM 22)



HOSPITAL ADMINISTRATION

Paper — II : HRM AND QUALITY MANAGEMENT

Maximum : 25 MARKS

Answer ALL questions.1) Enumerate different methods employed for job evaluation.

2) Expamine the provisions of EPF Act as applicable to hospitals.

3) State the provisions of payment of Bonus Act as applicable to hospitals.

4) Rakesh Mohan was human resource manager at Universal Manufacturing Company in

Raipur. He was considering the need to recruit qualified tribal people for the Universal

Manufacturing. Mr.Debu Yadav walked into his office. “Got a minute”? asked Debu, “I need

to talk to you about the recruitment trip to Bilaspur next week”. “Sure”, Rakesh Mohan

replied, “but, first I need your advice about something. How can we get more tribals who are

truly needy to apply for work here? We have given advertisement in local newspapers and

also in TV. I think you and Rajesh have made recruitment trips to every community college

within 200 km. We’ve encouraged employee reference also. I feel that is the most reliable

and effective source of new workers we have for this category of people. But we just aren’t

getting any tribal applicants”, said Mr.Rakesh Mohan.

From the president down the lower level management in Universal claimed

commitment to equal employment opportunity too. According to Rakesh Mohan, the

commitment went much deeper than posting the usual placards and doing any welfare work

for the people with the help of the central/state government. The percentage of tribal

employees at Universal still remained at only 5 per cent, while in the surrounding tribal

community is more than 30 per cent. Even Universal paid competitive wages and had a good

training programme.

One very urgent need for the company was to recruit machine operator trainees. The

machines were not difficult to operate and there was no educational requirement for the job.

There were also several clerical and management trainee positions open. But the management

of the company is worried about how to facilitate the employment of the son of the soil,

especially the needy tribals of the region.

Questions :

a) What is the problem in this case?

b) Evaluate the current recruitment efforts in the company; and

c) How could Rakesh Mohan achieve the Universal’s goal of giving employment to the

people of that region?

——————————

(DHAM 23)



HOSPITAL ADMINISTRATIONPaper — III : COUNSELING SKILLS FOR MANAGERS

Maximum : 25 MARKS


1) a) Counselling skills.

b) Counselling strategy.

c) E motional release.

d) Message vehicle.

e) Counselling service.

f) Group discussion.

2) Bring out the trend in the growth of counselling services.

3) State the different approaches to counselling.

4) What are the internmtions in counselling?

——————————

(DHAM 23)



HOSPITAL ADMINISTRATIONPaper — III : COUNSELING SKILLS FOR MANAGERS

Maximum : 25 MARKS


1) Does counselling change the behaviour of client.

2) Enumerate the special problems encountered in counselling.

3) What are the applications counselling councils to real site situations in hospitals?

4) Analyse the following case and answer the questions given at the end.

The Medical Department or Railways in headed by Director General Railway Health Services(DGRHS). He is assisted at the Railway Board by Directors, Jt.Directors and Dy.Directorsand other staff. The Chief Medical Officers (CMO) of all zonal Railways and Productionunits report to him. The CMO is overall incharge of the Medical Department of the zonalrailway. CMO is assisted by Dy. CMO, Sr. Medical Officers and other staff at teh zonalheadquarters level. The Chief Hospital Superintendent of Central Hospital of the Railwaysand other divisional hospitals report to him. The MS/Sr. DMO is overall in-charge at the levelof division.

There are 572 health units and 105 hospitals (9 zoneal, 55 divisional and 41 sub-divisional)on Indian Railways. There are a total of about 11,500 beds in the different hospitals. Thehospitals have about 2,300 medical doctors, and there are about 56,550 para medical staff toassist them. About 1.56 lakh patients attend the OPD every day. The set up of medicaldepartment is given below (from the smallest unit onwards).

a) Health Centre : It is the smallest unit and it covers the jurisdiction of about 100 km. Itcaters to about 200 employees (say 1000 beneficiaries) and has one doctor.

b) Health Unit : It caters to about 600 employees (3,000 beneficiaries) and has two orthree doctors.

c) Poly Clinic : Health Unit which has a daily OPD attendance of 300 or more isconverted to Poly Clinic and has five doctors.

d) Sub-divisional hospitals : These porovide specialist services and have a number ofdepartments. These also have a separate casualty service, which is manned round theclock.

e) Divisional hospitals : These are the main hospitals of the Railway division and are quitebig hospitals. Some of these hospitals are in fact as big as the zonal railway hospitals.

f) Zonal railway hospital : These are the apex hospitals of the zonal railways, and are themain referral hospitals. They have facilities for super specialisations-Byculla Hospitalshas specialised facility for plastic surgery; Varanasi Hospital for cancer, PeramburHospital for heart.

All the zonal railway hospitals have a similar structure, system, controls and proceduresand all of them work under identical set of rules. Central Hospital of Northern Railwaydiscussed in detail to give a general idea of these hospitals.

Questions :

i) What are the positive and negative aspects of the structure in railways?;

ii) Do you endorse the aforesaid structure?; and

iii) Do you suggest any changes in it?

——————–––––

(DHAM 24)



HOSPITAL ADMINISTRATIONPaper — IV : RESEARCH METHODS IN HOSPITALS

Maximum : 25 MARKS


1) a) Ratio.

b) Q - Sort.

c) Observation method.

d) Simulation.

e) Measurement of Sickness.

f) Discriminant analysis.

2) What are the problems faced in the collection of sickness data from hospitals?

3) Explain the nature and structure of measurement scales.

4) State the considerations while preparing schedule.

——————————



HOSPITAL ADMINISTRATION

Paper — IV : RESEARCH METHODS IN HOSPITALS

Maximum : 25 MARKS


1) Enumerate the statistical packages available for research.

2) Elucidate different forms of presenting data.

3) Describe the application of factor and principal component analysis in research.

4) Fit a linear regression of rice yield (X1 quintals) on the use of fertiliser (X2 kgs per acre) and

the amount rain fall (X3 inches), from the following data :

X1 : 45 50 55 70 75 75 85

X2 : 25 35 45 55 65 75 85

X3 : 31 28 32 32 29 27 31

Estimate the yield when X2 = 60 and X3 = 25.

–––––––––––––––

(DHAM 25)



HOSPITAL ADMINISTRATIONPaper — V : PATIENT CARE AND BEHAVIOUR

Maximum : 25 MARKS


1) a) Patient counseling.

b) Resident medical officer.

c) Auto psy.

d) Disaster plan.

e) Patient perception.

f) Psychographics.

2) Design safety plans for a speciality hospital.

3) Explain the procedure involved in medical audit.

4) State the documents that should be mained for medico legal case.

——————————


M.B.A SECOND YEAR DEGREEHOSPITAL ADMINISTRATION

Paper — V : PATIENT CARE AND BEHAVIOURMaximum : 25 MARKSAnswer ALL questions.

1) Bring out the role of medical superitendent and hospital administration.

2) Explain the role of research committee for prescribing investigational drugs in hospitals.

3) What are the models available to explain patient behviour.

4) On 07.11.2013, Mr. Kolla Rajamma (70 years) was admitted by his grandson at Olive

hospital, Chennai.

Mrs. Kolla Rajamma was admitted under critical care department as it was poison case.

Subsequently, family was counselled during the course of the treatment at the hospital. Poor

prognosis was explained to the family members.

On 18.11.2013, the son of Kolla Rajamma patient approached the admitting office at

midnight and claimed that the patient’s name is wrongly given by his grand son as “Kolla

Rajamma” instead of “Kolla Pentamma” and requested the front office executive to change

the name immediately. No supporting documents were provided to hospital.

Questions :

i) Being the hospital administrator, suggest methodology for change of name.; and

ii) Would you allow the attendants to change the name of the patient in this situation, if so,

what documents do you insist from patient attendants?

——————

(DHAM 26)



HOSPITAL ADMINISTRATIONPaper — VI : MANAGING HOSPITAL — II

Maximum : 25 MARKS


1) a) Stiffing in CSSD.

b) Centralised laboratory.

c) ECG.

d) Intersive care.

e) UPD.

f) Flow pattern of patients.

2) What are the functions of CSSD?

3) State the considerations in the location of CSSD.

4) Examine the pre-cautions that should be considered with regrand to safety.

——————————

(DHAM 26)

ASSIGNMENT - 2, MAY - 2015.M.B.A SECOND YEAR DEGREE

HOSPITAL ADMINISTRATIONPaper — VI : MANAGING HOSPITAL — II

Maximum : 25 MARKS


1) Classify X-ray machines and state their uses.

2) Bring out the nature and significance of air conditioning in OT.

3) Describe the facilities that are to be provided in OPD.

4) District Medical and Health officer of Kurnool district has visited Sri Surya hospital. During

his rounds, he has noted the following :

a) Gauze pieces was lying on the floor of CSSD department.

b) No registers were maintained towards distribution of sterilized cotton.

c) Technician was wearing unsterile slippers.

d) Temperature monitoring registers were absent.

Later, DMHO alerted the management to take suitable mesures to improves sterility at thehospital.

Questions :

i) Being the hospital director, explain the procedure that should be followed for

distribution of sterilized items; and

ii) Which registers are to be maintained and controls to be exercised.——————————

(DHAM 27)



HOSPITAL ADMINISTRATIONPaper — VII : LEGAL AND ETHICAL ISSUES

Maximum : 25 MARKS


1) a) Medical negligence.

b) Para medical staff.

c) Mercy killings.

d) Vicarious liability.

e) MLC.

f) Bailee.

2) Explain the process of for mation of Health Care organisation.

3) State the important provisions of medical Termination of Pregnancy Act, 1971.

4) What are the duties of physicians towards patients?

——————————

(DHAM 27)



HOSPITAL ADMINISTRATIONPaper — VII : LEGAL AND ETHICAL ISSUES

Maximum : 25 MARKS


1) Enumerate the legal remedies available to patients under consumer Protection Act.

2) Elucidate the role of counseller in human organ transplantation.

3) Bring out the ethics and code of conduct to be followed by hospitals.

4) Krishna hospital is a 250 bedded multi-specialty one situated at Kadapa. Patient by

name Ramakrishna aged 85 years was admitted and died after 18 days of treatment at

the hospital. On receiving news about the death of the patient, counsellor approached

the family members of the deceased for eye donation. Subsequently, the cornea was

retrieved from the patient.

Questions :

i) Being the counsellor, what are the documents required for organ donation? and;

ii) Explain the relevance of consent and legal parameters for organ donation and

transplantation.

–––––––––––––––––

(DHAM 28)



HOSPITAL ADMINISTRATIONPaper — VIII : HOSPITAL COST AND FINANCIAL ACCOUNTING

Maximum : 25 MARKS


1) a) Cost unit.

b) Normal loss.

c) Cost allocation.

d) Margin of safety.

e) Cost of operation theatre.

f) Ledger proper.

2) On 1-1-2000 ‘X’ Co. Ltd. purchased a machine for Rs.60,000 and Rs.20,000 were spent on

its erection charges. On 1.7.2001, another machine was purchased for Rs.52,000 and on 1-7--

2002. the first machine was sold for Rs.64,000. On the same date, another machine was

purchased for Rs.50,000. On 1-1-2003, the second machine was sold for Rs.46,000.

Depreciation was provided on machine at the rate of 10% per annum on the original cost

annually on 31st December. Prepare Machine account for four calendar years.

3) Two firms A and B have the following information :

Sales (Rs. in lakh) Variable costs (Rs. in lakh) Fixed costs (Rs. in lakh)

Firm A 1,800 450 900

Firm B 1,500 750 375

You are required to calculate :

a) Profit to sales ratio.

b) Break-even point and

c) The degree of operating leverage for both firms. Comment on the positions of the firms.If sales increase by 20 percent what shall be the impact on the profitability of the two

firms?

4) Classify costs with examples.

——————————

(DHAM 28)



HOSPITAL ADMINISTRATIONPaper — VIII : HOSPITAL COST AND FINANCIAL ACCOUNTING

Maximum : 25 MARKS


1) State the considerations while make or buy or hospital equipment.

2) Distinguish between accounting of non-profit organisations and profit organisations.

3) Eluridate the techniques employed in valling inventory.

4) The following balances were taken from the books of Shri Ram Prasad on 31st March, 2002 :

Rs. Rs.

Capital 1,00,000 Rent (Cr.) 2,100

Drawings 17,600 Railway freight

and other expenses

on goods sold 16,940

Purchases 80,000 Carriage inwards 2,310

Sales 1,40,370 Office expenses 1,340

Purchases returns 2,820 Printing and stationary 660

Opening stock 11,460 Postage and telegrams 820

Bad debts 1,400 Sundry Debtors 62,070

Bad debts Provision 3,240

(1st April, 2001) Sundry creditors 18,920

Rates and insurance 1,300 Cash at bank 12,400

Disccount (Cr.) 190 Cash in hand 2,210

Bills receivable 1,240 Office furniture 3,500

Sales returns 4,240 Salary and commission 9,870

Wages 6,280 Additions to buildings 7,000

Buildings 25,000

Prepare Trading Profit and Loss Account and Balance Sheet as on 31st March, 2002, after

keeping in view these adjustments :

a) Depreciate old buildings at % and new additions to buildings at 2% and office furnitureat 5%.

b) Write off further bad debts Rs.570.c) Increase bad debts Provision to 6% of debtors.d) On 31st March, 2002, Rs.570 are outstanding for salary.e) Rent receivable Rs.200.f) Interest on capital at 5%.g) On 31st March, 2002, stock is valued at Rs.14,290.h) Unexpired insurance Rs.240.

——————————

Documents

1) c) Management begin d) Display matrices. e) Top ... · With this proposal, ... Rakesh Mohan was human resource manager at Universal Manufacturing Company in ... Analyse the following