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Assume that a manufacturing company that both designs, and manufactures its products wants and needs to be the competitive leader in its market. They now want to do Strategic Quality Planning (SQP) for the first time. They have already identified their customers’ needs, developed a Mission Statement and Vision Statement, and have adopted the following Core Value on Continuous Improvement and Learning

Promote and acknowledge activities that support an environment of continuous improvement (both incremental and “breakthrough”) and learning (adapting well to change, leading to new goals and/or approaches for our products, services, and processes)

Workshop 2014Workshop 2014

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They are now asking your help in trying to deploy this core value through out the organization by having individual departments develop specific strategies and tactics (action plans). The overall intent is to achieve greater alignment of the organization’s efforts toward the core value. For example, the large encompassing arrow in Figure 1-1 represents the core value, and the individual internal arrows represent individual department level efforts they are trying to align. 1. Using the SQP Methodology as a guide, what would you suggest they now do?2. How should they do it?3.State all your assumptions and state appropriate references to substantiate your answers.4.Submit 2-3 pages in 4 days as usual

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Moving Toward Alignment