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Achieving Quality Enhancement Achieving Quality Enhancement Through Institutional Effectiveness Through Institutional Effectiveness

in Changing Timesin Changing Times

Ms. Phuong T. T. Nguyen, Dr. Diane E. Oliver, & Dr. T. Gilmour ReeveMs. Phuong T. T. Nguyen, Dr. Diane E. Oliver, & Dr. T. Gilmour Reeve

Texas Tech UniversityTexas Tech University

2005 SACS-COC Annual Meeting; December 3-6, 2005; 2005 SACS-COC Annual Meeting; December 3-6, 2005; Atlanta, GeorgiaAtlanta, Georgia

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Co-authorCo-authorss

ModeratorModerator

– T. Gilmour Reeve, Ph.D.:T. Gilmour Reeve, Ph.D.: Director of Strategic Director of Strategic Planning, President’s Office, Texas Tech UniversityPlanning, President’s Office, Texas Tech University

PresenterPresenter

– Phuong T. T. Nguyen: Phuong T. T. Nguyen: Doctoral Candidate Doctoral Candidate (December 2005), Higher Education Program, (December 2005), Higher Education Program, College of Education, Texas Tech UniversityCollege of Education, Texas Tech University

Co-authorCo-author

– Diane OliverDiane Oliver, , Ph.D.:Ph.D.: Visiting Assistant Professor, Visiting Assistant Professor, College of Education, Texas Tech University College of Education, Texas Tech University

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PanelistsPanelists

– Dr. Mary C. Jones, Dr. Mary C. Jones, Jefferson Community & Jefferson Community & Technical CollegeTechnical College

– Dr. A. Rebecca Owens, Dr. A. Rebecca Owens, Texas Tech Texas Tech UniversityUniversity

– Dr. Teresa A. Summers, Dr. Teresa A. Summers, Louisiana State Louisiana State University SystemUniversity System

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FormatFormat

Research-Based PresentationResearch-Based Presentation

Interviews with higher education Interviews with higher education professionals involved in institutional professionals involved in institutional effectiveness  effectiveness 

Discussion by PanelistsDiscussion by Panelists

The practice of institutional effectiveness The practice of institutional effectiveness

Audience Discussion, Questions, and Audience Discussion, Questions, and AnswersAnswers

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BackgroundBackground

Two primary environmental challenges for higher Two primary environmental challenges for higher education institutions:education institutions: – a funding crisisa funding crisis (fiscal, human, and physical resources; (fiscal, human, and physical resources;

increased enrollments)increased enrollments)

– increased accountabilityincreased accountability

How to retain core values and continuous quality How to retain core values and continuous quality enhancement while coping with these enhancement while coping with these challengeschallenges

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DefinitionsDefinitions

Quality Quality enhancementenhancement

Institutional Institutional effectivenesseffectiveness

Comprehensive efforts to Comprehensive efforts to improve the institution and improve the institution and its programsits programs

““Presumes that each institution is Presumes that each institution is engaged in an ongoing quest for engaged in an ongoing quest for quality and can demonstrate how quality and can demonstrate how well it fulfills its stated purpose” well it fulfills its stated purpose” (SACS-COC, 1998, p. 17) (SACS-COC, 1998, p. 17)

- Broad-based- Broad-based- Planning and assessment - Planning and assessment - A multi-layered system- A multi-layered system

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Institutional Effectiveness ParadigmInstitutional Effectiveness Paradigm

Purpose Statement

GOATs (Goals,

Objectives, Activities, & Tasks)

Use of Assessment

Results

Assessment& Evaluation

ASSESSMENT

Formative & Summative

PLANNING

SWOT analysis,

specific measurable outcomes,

assessment methods

IMPLEMENTATION OF PLANS

ADJUSTMENTS FOR IMPROVEMENT

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PurposesPurposes

To identify how institutional effectiveness To identify how institutional effectiveness benefits institutions in achieving quality benefits institutions in achieving quality enhancementenhancement

To identify how institutional effectiveness not To identify how institutional effectiveness not only benefits the institution, departments, and only benefits the institution, departments, and units, but also the work of faculty and staffunits, but also the work of faculty and staff

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SignificanceSignificance

To fill a void in the literature by considering To fill a void in the literature by considering institutional effectiveness at each level of the institutional effectiveness at each level of the institutioninstitution

Planning and assessment Planning and assessment (critical components of (critical components of

institutional effectiveness)institutional effectiveness) help higher education help higher education professionals to maintain core values by enhancing professionals to maintain core values by enhancing their ability to anticipate and effectively address their ability to anticipate and effectively address environmental challenges in changing timesenvironmental challenges in changing times

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MethodsMethods

Review of the literature on institutional Review of the literature on institutional effectiveness effectiveness

Interviews with professionals who are Interviews with professionals who are knowledgeable concerning institutional knowledgeable concerning institutional effectiveness practices at four institutions effectiveness practices at four institutions in the SACS region in the SACS region

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Findings Regarding Benefits of Findings Regarding Benefits of Institutional EffectivenessInstitutional Effectiveness

For all levelsFor all levels (the institution, departments and (the institution, departments and units, and the work of faculty and staff)units, and the work of faculty and staff)

For the institution, departments, and For the institution, departments, and unitsunits

For the work of faculty and staffFor the work of faculty and staff

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Findings Regarding Benefits of Findings Regarding Benefits of Institutional EffectivenessInstitutional Effectiveness

For all levelsFor all levels (the institution, departments and units, and the (the institution, departments and units, and the work of faculty and staff)work of faculty and staff), , institutional effectivenessinstitutional effectiveness::

– Provides evaluative data analysis forProvides evaluative data analysis forDecision makingDecision makingResponding to unpredictable environmental challenges Responding to unpredictable environmental challenges Evaluating progress toward achieving the mission and goalsEvaluating progress toward achieving the mission and goals

– Enables university-wide ongoing planning and Enables university-wide ongoing planning and evaluation in breadth and depth, meeting external evaluation in breadth and depth, meeting external accountability while maintaining unique identity and accountability while maintaining unique identity and core values core values

– Helps obtain resources from the state and Helps obtain resources from the state and stakeholdersstakeholders

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Findings Regarding Benefits of Findings Regarding Benefits of Institutional EffectivenessInstitutional Effectiveness

For For the institution, departments, and unitsthe institution, departments, and units, , institutional effectiveness:institutional effectiveness:

– provides evidence and support for SACS-COC provides evidence and support for SACS-COC

reaffirmation as well as programmatic accreditationreaffirmation as well as programmatic accreditation

– improves curriculum and instruction as well as improves curriculum and instruction as well as programs and services for students programs and services for students

– helps to strategically allocate resourceshelps to strategically allocate resources

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Findings Regarding Benefits of Findings Regarding Benefits of Institutional EffectivenessInstitutional Effectiveness

For the work of faculty and staffFor the work of faculty and staff, institutional , institutional effectivenesseffectiveness::

– Leads to a more integrated overall effort, a stronger sense of Leads to a more integrated overall effort, a stronger sense of ownership of programs and services, and a clearer measure of ownership of programs and services, and a clearer measure of expected outcomes expected outcomes

– Gives faculty and staff a voice in planning and assessmentGives faculty and staff a voice in planning and assessment

For faculty:For faculty:Helps the faculty members to move from only concentrating Helps the faculty members to move from only concentrating on the individual class to an awareness of the need to on the individual class to an awareness of the need to improve the quality of the overall academic program improve the quality of the overall academic program Provides an opportunity for professional developmentProvides an opportunity for professional development

For staff:For staff:Engages staff in the institution, department, and unit Engages staff in the institution, department, and unit missions missions

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Recommendations Regarding Good Practices Recommendations Regarding Good Practices for Improving Institutional Effectivenessfor Improving Institutional Effectiveness

Promote a culture of planning and assessmentPromote a culture of planning and assessment

Integrate institutional effectiveness with budgeting, and Integrate institutional effectiveness with budgeting, and resource allocation resource allocation

Keep the process simple and minimize extra work Keep the process simple and minimize extra work

Provide training and one-on-one tutorials Provide training and one-on-one tutorials

Involve broad-based participationInvolve broad-based participation

Develop accessible assessment documentationDevelop accessible assessment documentation

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ConclusionsConclusions

Good practices can address some negative aspects of Good practices can address some negative aspects of institutional effectivenessinstitutional effectiveness (e.g., time-consuming, resistance to change)(e.g., time-consuming, resistance to change)

Institutional Effectiveness:Institutional Effectiveness:

– is an essential tool for achieving quality enhancement and is an essential tool for achieving quality enhancement and preserving core values preserving core values

– helps to project environmental challenges, identify problems, helps to project environmental challenges, identify problems, and make adjustments thus enabling quality enhancement and make adjustments thus enabling quality enhancement

Ultimately institutional effectiveness benefits students by Ultimately institutional effectiveness benefits students by improving the learning environmentimproving the learning environment

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Panel CommentsPanel Comments

MODERATORMODERATOR

– Dr. T. Gilmour ReeveDr. T. Gilmour Reeve, Texas Tech University, Texas Tech University

PANELISTSPANELISTS

– Dr. Mary Jones, Dr. Mary Jones, Jefferson Community & Technical Jefferson Community & Technical CollegeCollege

– Dr. Rebecca Owens, Dr. Rebecca Owens, Texas Tech UniversityTexas Tech University

– Dr. Teresa A. Summers, Dr. Teresa A. Summers, Louisiana State University Louisiana State University SystemSystem

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Dr. Mary C. JonesDr. Mary C. Jones

DirectorDirector

Institutional Effectiveness, Institutional Effectiveness, Research & Planning Research & Planning

Jefferson Community & Technical Jefferson Community & Technical CollegeCollege

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2020

Dr. Rebecca OwensDr. Rebecca OwensManaging DirectorManaging Director

Office of the Provost, Texas Tech UniversityOffice of the Provost, Texas Tech University

Programs for Academic Programs for Academic Support ServicesSupport Services

Learning CenterLearning Center

Supplemental InstructionSupplemental Instruction

XL: Strategies for XL: Strategies for LearningLearning

Developmental Education Developmental Education ProgramProgram

Testing AccommodationsTesting Accommodations

Academic Testing ServicesAcademic Testing Services

National and State National and State Standardized TestingStandardized Testing– Admission ExamsAdmission Exams– Certification ExamsCertification Exams– CLEP (course credit)CLEP (course credit)

Extended Studies and Extended Studies and Outreach ExaminationsOutreach Examinations

Make-up Examination Make-up Examination ServiceService

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Benefits of Institutional EffectivenessBenefits of Institutional EffectivenessPlanningPlanning– Provides a “map” for the upcoming yearProvides a “map” for the upcoming year– Increases awareness of each unit’s contributionsIncreases awareness of each unit’s contributions– Understanding of other’s job demands and Understanding of other’s job demands and

responsibilitiesresponsibilities– Drawing upon each person’s expertiseDrawing upon each person’s expertiseAssessmentAssessment– Clarify what is importantClarify what is important– Opportunities for growth and developmentOpportunities for growth and development– Curricular changes in programsCurricular changes in programs– Revise strategic planRevise strategic plan

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Dr. Teresa A. SummersDr. Teresa A. Summers

Assistant Vice-President for Assistant Vice-President for Academic AffairsAcademic AffairsLouisiana State University SystemLouisiana State University System

Cliff & Nancy Spanier Alumni Cliff & Nancy Spanier Alumni Professor in Human EcologyProfessor in Human Ecology

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Institutional Effectiveness at LSUInstitutional Effectiveness at LSU

Used to develop QEPUsed to develop QEPFocused on issues/concerns revealed in:Focused on issues/concerns revealed in:– Institutional dataInstitutional data

– Graduating Student surveysGraduating Student surveys

– Longitudinal study of Gen EducationLongitudinal study of Gen Education

– Coop. Inst. Research Project (CIRP)Coop. Inst. Research Project (CIRP)

– Your First College Year (YFCY)Your First College Year (YFCY)

– National Survey of Student Engagement National Survey of Student Engagement (NSSE)(NSSE)

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Institutional Effectiveness at LSUInstitutional Effectiveness at LSU

For example….For example….

Comparisons of LSU results on NSSE: Comparisons of LSU results on NSSE: – LSU seniors comparable to seniors at peer LSU seniors comparable to seniors at peer

institutionsinstitutions

– LSU freshmen lower on NSSE Benchmarks LSU freshmen lower on NSSE Benchmarks than peer freshmenthan peer freshmen

Level of Academic ChallengeLevel of Academic Challenge

Active and Collaborative LearningActive and Collaborative Learning

Student-Faculty InteractionStudent-Faculty Interaction

Enriching Educational ExperiencesEnriching Educational Experiences

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Institutional Effectiveness at LSUInstitutional Effectiveness at LSU

As part of QEP….As part of QEP….

Implemented Implemented SSummer ummer RReading eading PProgramrogram– Introduces incoming freshmen to academic/ Introduces incoming freshmen to academic/

intellectual culture intellectual culture – Fall semester begins with Academic Convocation Fall semester begins with Academic Convocation

with Book authorwith Book author– After Convocation, students meet and discuss After Convocation, students meet and discuss

Book with faculty members and other students Book with faculty members and other students – Book tied to other campus events, courses Book tied to other campus events, courses

throughout yearthroughout year– ((www.lsu.edu/srpwww.lsu.edu/srp))

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QuestionsQuestions

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Thank you!Thank you!