Review Test Submission: Exam 1 Chapters 1-3

2 out of 2 points

Examples of intangible benefits include all of the following except a(n) ____.

Selected Answer:

online package tracking system that decreases the need for clerical staff

Answers: user-friendly system that improves employee job satisfaction

sales tracking system that supplies better information for marketing decisions

new Web site that enhances the company’s image

online package tracking system that decreases the need for clerical staff

Question 2

2 out of 2 points

____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.

Selected Answer:

Customer relationship management (CRM)

Answers: Mission statement

Customer relationship management (CRM)

Feasibility study

Total cost of ownership (TCO)

Question 3

0 out of 2 points

To avoid the problem of project creep, ____.

Selected Answer:

define project scope as vaguely as possible

Answers: define project scope as vaguely as possible

leave project scope undefined

define project scope as clearly as possible

expand the focus beyond the problem at hand

Question 4

2 out of 2 points

A systems analyst should provide ____ so managers can understand the full cost impact and timetable.

Selected Answer:

all of the above

Answers: time figures for the next development phase

cost figures for the next development phase

an estimate for the overall project

all of the above

Question 5

0 out of 2 points

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called project ____.

Selected Answer:

dilation

Answers: dilation

creep

expansion

drift

Question 6

2 out of 2 points

A popular technique for investigating causes and effects is called a(n) ____ diagram, which is an analysis tool that represents the possible causes of a problem as a graphical outline.

Selected Answer:

fishbone

Answers: wishbone

fishbone

jawbone

crossbones

Question 7

2 out of 2 points

When using a ____ diagram to investigate causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.

Selected Answer:

fishbone

Answers: wishbone

fishbone

jawbone

crossbones

Question 8

2 out of 2 points

When assessing priorities for systems requests, a systems analyst should look for high scores in all of the following EXCEPT____.

Selected Answer:

Will the proposed system decrease revenue for the company?

Answers: Will the proposed system serve customers better?

Will the proposed system reduce costs?

Will the proposed system serve the organization better?

Will the proposed system decrease revenue for the company?

Question 9

2 out of 2 points

A systems request form should not ____.

Selected Answer:

have complex instructions

Answers:

have complex instructions

be easy to understand

include enough space for all required information

indicate what supporting documents are needed

Question 10

2 out of 2 points

When setting priorities for systems requests, the highest priority goes to projects that provide the ____.

Selected Answer:

greatest benefit, at the lowest cost, in the shortest period of time

Answers: least benefit, at the highest cost, in the longest period of time

least benefit, at the lowest cost, in the longest period of time

greatest benefit, at the highest cost, in the shortest period of time

greatest benefit, at the lowest cost, in the shortest period of time

Question 11

2 out of 2 points

Of the measures of feasibility in the accompanying figure, ____ considers questions such as “Does management support the project?” and “Will the new system require training for users?”

Selected Answer:

operational feasibility

Answers: schedule feasibility

technical feasibility

economic feasibility

operational feasibility

Question 12

2 out of 2 points

Examples of tangible benefits include all of the following except a(n) ____.

Selected Answer:

user-friendly system that improves employee job satisfaction

Answers:

user-friendly system that improves employee job satisfaction

new scheduling system that reduces overtime

online package tracking system that decreases the need for clerical staff

sophisticated inventory control system that cuts excess inventory

Question 13

2 out of 2 points

A systems analyst conducts a(n) ____ investigation to study the systems request and recommend specific action.

Selected Answer:

preliminary

Answers:

preliminary

appendix

systems

transitional

Question 14

2 out of 2 points

Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs.

Selected Answer:

economic feasibility

Answers: schedule feasibility

technical feasibility

economic feasibility

operational feasibility

Question 15

2 out of 2 points

In sequence, the interviewing process involves a series of steps: ____, conduct the interview, document the interview, and evaluate the interview.

Selected Answer:

determine the people to interview, establish objectives for the interview, develop interview questions, prepare for the interview

Answers:

determine the people to interview, establish objectives for the interview, develop interview questions, prepare for the interview

establish objectives for the interview, develop interview questions, prepare for the interview, determine the people to interview

develop interview questions, prepare for the interview, determine the people to interview, establish objectives for the interview

prepare for the interview, determine the people to interview, establish objectives for the interview, develop interview questions

Question 16

2 out of 2 points

For a project manager, monitoring _____.

Selected Answer:

includes monitoring the progress of the project, evaluating results, and taking corrective action when necessary to stay on target

Answers: involves controlling capital

includes monitoring the progress of the project, evaluating results, and taking corrective action when necessary to stay on target

consists of staffing, which includes selecting the project team and assigning specific tasks to team members

includes identifying and arranging project tasks and estimating completion times and costs

Question 17

2 out of 2 points

A risk management plan includes a review of all of the following EXCEPT ____.

Selected Answer:

employees

Answers:

employees

project scope

stakeholders

budget

Question 18

2 out of 2 points

The first step in creating a WBS is to ____.

Selected Answer:

identify all tasks

Answers: mark all recognizable events

determine time requirements

identify all tasks

estimate task completion time and cost

Question 19

2 out of 2 points

The accompanying figure shows task ____, which simplify a complex task by combining several activities.

Selected Answer:

groups

Answers:

groups

clusters

aggregates

links

Question 20

2 out of 2 points

Two or more concurrent tasks often depend on a single prior task, which is called a(n) ____ task.

Selected Answer:

predecessor

Answers:

predecessor

a priori

antecedent

ancestor

Question 21

2 out of 2 points

When maintaining schedules, if enough ____ and frequent checkpoints exist, problems will be detected rapidly.

Selected Answer:

milestones

Answers: success indices

critical paths

milestones

all of the above

Question 22

2 out of 2 points

When an information system does not meet business requirements, causes might include ____.

Selected Answer:

all of the above

Answers: unidentified requirements

inadequately defined scope

imprecise targets

all of the above

Question 23

2 out of 2 points

A _____ cannot be started until one or more other tasks are completed.

Selected Answer:

dependent task

Answers:

dependent task

concurrent task

predecessor task

all of the above

Question 24

2 out of 2 points

A project manager’s scheduling function _____.

Selected Answer:

involves staffing, which includes selecting the project team and assigning specific tasks to team members

Answers: involves guiding, supervising, and coordinating the project team’s workload

includes monitoring the progress of the project, evaluating results, and taking corrective action when necessary to stay on target

involves staffing, which includes selecting the project team and assigning specific tasks to team members

includes identifying and arranging project tasks and estimating completion times and costs

Question 25

2 out of 2 points

A(n) ____ chart displays complex task patterns and relationships.

Selected Answer:

PERT/CPM

Answers: Gantt

index

PERT/CPM

task

Question 26

2 out of 2 points

A ____ might involve maximums for one or more resources.

Selected Answer:

constraint

Answers: successor task

task group

constraint

bottom-up technique

Question 27

2 out of 2 points

PERT/CPM is called a(n) ____ technique, because it analyzes a large, complex project as a series of individual tasks.

Selected Answer:

bottom-up

Answers: top-down

bottom-up

indexed

cataloging

Question 28

2 out of 2 points

Microsoft offers a free ____ trial version that allows you to install, use, and evaluate Microsoft Project.

Selected Answer:

60-day

Answers: 7-day

15-day

30-day

60-day

Question 29

2 out of 2 points

In developing time and cost estimates, project managers must consider _____.

Selected Answer:

all of the above

Answers: project size and scope

IT resources

prior experience with similar projects or systems

all of the above

Question 30

2 out of 2 points

Many project managers find ____ charts more helpful for scheduling, monitoring, and controlling projects.

Selected Answer:

PERT/CPM

Answers: Gantt

PERT/CPM

index

task

Question 31

2 out of 2 points

In the accompanying figure showing the components of an information system, _________________________ refer(s) to the programs that control the hardware and produce the desired information or results.

Selected Answer: software

Correct Answer:

Evaluation Method Correct Answer Case Sensitivity

Exact Match software

Question 32

2 out of 2 points

Internet-based commerce is called _________________________ and includes two main sectors: B2C (business-to-consumer) and B2B (business-to-business).

Selected Answer: e-commerce

Correct Answer:

Evaluation Method Correct Answer Case Sensitivity

Exact Match e-commerce

Exact Match electronic commerce

Exact Match I-commerce

Exact Match Internet commerce

Question 33

2 out of 2 points

A(n) ____________________ is a recognizable reference point that can be used to monitor progress and manage a project.

Selected Answer: milestone

Correct Answer:

Evaluation Method Correct Answer Case Sensitivity

Exact Match event

Exact Match milestone

Question 34

2 out of 2 points

In the model of the SDLC shown in the accompanying figure, the purpose of the ____ is to create a physical model that will satisfy all documented requirements for the system.

Selected Answer:

systems design phase

Answers: systems implementation phase

systems planning phase

systems analysis phase

systems design phase

Question 35

2 out of 2 points

The ____ method of developing systems stresses team interaction and reflects a set of community-based values.

Selected Answer:

agile/adaptive

Answers: object-oriented analysis

agile/adaptive

structured analysis

rapid application development

Question 36

2 out of 2 points

____ is a systems development technique that produces a graphical representation of a concept or process that systems developers can analyze, test, and modify.

Selected Answer:

Modeling

Answers: Prototyping

Rapid application development

Scrum

Modeling

Question 37

2 out of 2 points

Agile methods typically use a(n) ____model, which represents a series of iterations based on user feedback.

Selected Answer:

spiral

Answers: gradual

extreme

spiral

evaluative

Question 38

2 out of 2 points

Whereas structured analysis treats processes and data as separate components, ____ combines data and the processes that act on the data into things called objects.

Selected Answer:

O-O

Answers: the MSF

the SDLC

RUP

O-O

Question 39

2 out of 2 points

In the ____, like that shown in the accompanying figure, the result of each phase, which is called a

deliverable or end product, flows sequentially into the next phase in the SDLC.

Selected Answer:

waterfall model

Answers: interactive model

requirements model

waterfall model

object model

Question 40

2 out of 2 points

The ____ group typically provides leadership and overall guidance, but the systems themselves are developed by teams consisting of users, managers, and IT staff members.

Selected Answer:

application development

Answers: Web support

application development

systems support

database administration

Question 41

2 out of 2 points

Business support systems ____.

Selected Answer:

provide job-related information support to users at all levels of a company

Answers:

provide job-related information support to users at all levels of a company

simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied

process data generated by day-to-day business operations

include e-mail, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and high-speed Internet access

Question 42

2 out of 2 points

In a typical company organizational model, middle managers ____.

Selected Answer:

provide direction, necessary resources, and performance feedback to supervisors and team leaders

Answers: develop long-range plans, called strategic plans, which define the company’s overall mission and goals

provide direction, necessary resources, and performance feedback to supervisors and team leaders

oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people

include users who rely on TP systems to enter and receive the data they need to perform their jobs

Question 43

2 out of 2 points

The ____ method of developing systems is well-suited to project management tools and techniques.

Selected Answer:

structured analysis

Answers: object-oriented analysis

adaptive

structured analysis

rapid application development

Question 44

2 out of 2 points

In the model of the SDLC shown in the accompanying figure, the purpose of the ____ is to build a logical model of the new system.

Selected Answer:

systems analysis phase

Answers:

systems analysis phase

systems implementation phase

systems design phase

systems support and security phase

Question 45

2 out of 2 points

In the model of the SDLC shown in the accompanying figure, the ____ usually begins with a formal request to the IT department, called a systems request, which describes problems or desired changes in an information system or a business process.

Selected Answer:

systems planning phase

Answers: systems design phase

systems planning phase

systems support and security phase

systems analysis phase

Question 46

2 out of 2 points

Which of the following is one of the main sectors of e-commerce?

Selected Answer:

B2C

Answers: C2C

B2C

C2B

BBC

Question 47

0 out of 2 points

Knowledge management systems are called expert systems because they ____.

Selected Answer:

provide job-related information to users at all levels of a company

Answers: provide job-related information to users at all levels of a company

simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied

process data generated by day-to-day business operations

include e-mail, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and high-speed Internet access

Question 48

2 out of 2 points

In object-oriented programming, an object is a member of a(n) ____, which is a collection of similar objects.

Selected Answer:

class

Answers: property

class

message

instance

Question 49

0 out of 2 points

_________________________ are advantages that are difficult to measure in dollars but are important to a company.

Selected Answer: tangible benefits

Correct Answer:

Evaluation Method Correct Answer Case Sensitivity

Exact Match Intangible benefits

Question 50

2 out of 2 points

In the accompanying figure showing factors that affect IT systems projects, the growth of electronic data interchange (EDI) has made relationships with _________________________ critically important.

Selected Answer: suppliers

Correct Answer:

Evaluation Method Correct Answer Case Sensitivity

Exact Matchsuppliers