The AWA Workplace PIN provides services to help inspired leaders change the world of work, workplace and workplace management

An intensive workshop for leaders in RealEstate, FM, Workplace, HR & IT (occupiers only) taking an advanced approach to the creation and management of the modern workplace.

The issue: Whilst there is increasing talk of ‘workplace experience’ there is little real substance to show how to truly deliver experiences that generate demonstrable business value.

At AWA we’ve undertaken a 2 year programme of research on ‘Designing and Managing Workplace Experiences’ on behalf of Interserve, the UK FM company. Our workshop is based on the outcomes from the study.

Workshop Aims

1. To explore the many dimensions of a ‘workplace experience’ and why they matter

2. To give delegates a process for developing a Workplace Experience Brief

3. To provide delegates with a radically new, practical and holistic process for designing and delivering ‘workplace experiences’

4. To identify the new players within the project team needed to design experiences

5. To learn lessons from Reward Gateway’s process and thinking, which produce a workplace experience geared to deliver real business value

20

18

10:30 Welcome & Introductions

10:45 The brain, the senses and ‘experience’

11.15 Developing an Experience Brief & the role of the Workplace Experience Guardian

11:45 The 6 step process for designing workplace experiences – case exercise

12:30 Lunch

13:15 Bringing the process to life

14:00 Case study: Reward Gateway, Catrin Lewis

15:15 Wrap up and future PIN events – close at 15:30

1TRANSITION GROUP

A Practical Process for Designing Workplace Experiences10:30-15:30 on 19 Sept 2018 at Reward Gateway, London W1

Workshop fee: £350+vat per person

Free to members

OUR CONTRIBUTORS2

Andrew Mawson, Founder & Managing Director, AWAUnderstanding and Delivering Workplace ExperiencesAndrew is recognised as one of the UK’s leading thinkers on the evolution of work and the workplace. Since founding AWA over 25 years ago, Andrew has worked at strategic level with many organisations including Merrill Lynch, RBS, Network Rail, Santander, Unicef UK, Welcome Break, Willis Towers Watson, The Home Office and The Cabinet Office to support them in improving the performance of their workplace portfolios.

Over the last 2 years Andrew had led AWA’s research into the design and management of ‘workplace experiences’ on behalf of Interserve, the UK FM company. The research built on AWA’s existing research base on Knowledge Worker Productivity and captured learnings from academic research on designing consumer ‘experiences’ along with case studies from the consumer world. These have been applied to the world of workplace design and management.

Andrew has been closely involved in the Workplace PIN since its inception and has also directed other research projects on managing the agile workforce and cognitive fitness.

Colombine Gardair, Senior Associate, AWADeveloping the Workplace Experience BriefColombine is a cognitive engineer by training and holds a PhD in human interaction, a masters in human factors and cognitive engineering and degrees in cognitive science and computer science.

Prior to joining AWA in 2016 she worked in the automotive, pharmaceutical, and energy sectors and brings a solid research background and extensive experience as a university lecturer. In her last role as an ergonomics and human factors consultant she delivered her expertise for a variety of projects, including workplace design and workstation assessments for the finance and insurance sectors, human error reduction analysis for the automotive industry and accessibility audits for property developers.

Catrin Lewis, Head of Global Engagement & Internal Communications, Reward GatewayWorkplace Experience Design Case StudyReward Gateway has purposefully designed its London office to embody what the company strives to help its customers achieve every day: to attract, engage, and retain employees.

Every meticulous design detail and splash of colour is infused with positivity to remind staff and visitors of the company’s core values: to work hard, own it, think global, speak up, push the boundaries, love your job, delight your customers, and be human.

Catrin will share the story of how the workplace design evolved and take us on a short tour of the building.

TRANSITION GROUP PROGRAMME 2018 - 2019

Stepping Stones to the Future

3

This programme focuses on the changing role of the workplace and workplace management, which are undeniably evolving as critical business tools. It will help leaders in CRE, FM, HR and IT to evaluate their management of the workplace – delivering strategies, tactical approaches, tools and techniques at the forefront of workplace management thinking.

20

18

Mar

The evolution to true workplace managementWhat the next generation workplace will deliver, what workplace management practices are required and how you can manage them.

Jun

The dream team – CRE, FM, HR & IT working to a shared visionDelivering superior workplace performance requires these functions to be integrated, but often they have conflicting objectives – so here we seek a better understanding to help them work together.

Sep

A practical process for designing workplace experiencesAWA has been evolving an exciting approach to designing workplace experiences aligned to business drivers, personality and priorities using every sense and every moment to deliver tangible business value – leaving nothing to chance.

No

v

Using technology to improve the performance of the modern workplaceUsing technology (IOT, AI, Big Data) to monitor and manage workplace performance is a fast-changing landscape. Don’t be led by the technology, identify what you need to manage your workplace and use the right technologies to provide it.

Workshops will feature insightful case studies and all will include experienced speakers working

in the thick of these important developments. Attendees will receive a CPD certificate.

20

19

Mar

The neuroscience of knowledge work: managing the workplace beyond buildings -managing workplace experiences for maximum human productivity (individual / team / mobility components) and how they relate to workplace management.

Jun Managing complex multi-disciplinary workplace change – understanding why

change is so hard and what we can do through effective change management to address the challenges.

Sep Workplace performance management - partnering with business to improve

organisational performance by aligning workplace performance to business goals.

No

v Managing modern workplace capacity - tools, techniques (agile working, different models – co-working / serviced office / space sharing / home working) to address the ever-challenging issue of capacity.