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For our target customer, it’s not about a job, nor simply a career.
It’s about growing, learning and building.
It’s about making her own personal impact in the world and fulfilling her potential each and every day.
About making her dreams real, through hard work and persistence.
And about being all she can be, looking great every step of the way.
That is what The Limited is about:
2
The Limited mantra
HER PERSONAL SUCCESSHER PERSONAL SUCCESS
33
Company overview
The Limited is an iconic women’s apparel and accessories brand that has served generations of women for over 45 years
- Operates 257stores in high-traffic mall locations in 42 states nationwide
- Target average store size of 4,000 – 5,500 sq. ft.; existing stores average 6,300 sq. ft.
- Known for our offering of distinctive suiting and comfortable, flattering pants at attractive price points
- Multi-channel platform to better serve and connect with our customers
Strong performance since the acquisition by Sun Capital in 2007
- Rationalized store base: closed 60 stores, remodeled 48 stores, opened 57 stores
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Corporate history
1980
First Limited Express opens in Chicago, 2 years later becomes separate division
1969
The Limited’s first public stock offering is issued Over-The-Counter
2010
Company acquires remaining 25%
1963
Founded byLes Wexnerwith first store in Columbus, OH
1982
Victoria’s Secret is purchased
1983
The Limited opens its500th store
1985
Lerner isacquired
1988
25 A&F stores are acquired and Limited Too is unveiled in Limited stores
1990
BBW opens first store
1989
The Limited sales and OI achieve peak of $1.2B and $200M, in over 750 stores
1994
The Limited loses $20M OI
1998
The Limited loses $95MOI
2007
New leadership; Sun Capital acquires 75% ownership
2009
First profitable year since 1993
2006
VS brand hits $5B in sales
2004
Victoria’s Secret establishes Pink; BBW hits $2B in sales
1995
Intimate Brands IPO
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Business transformation under new leadership
Created a standalone organization
Created a standalone organization
Re-Identified core customer and refined
brand positioning
Re-Identified core customer and refined
brand positioning
Developed new store prototype
Developed new store prototype
Launched E-commerce platform
Launched E-commerce platform
Re-Engineered Go-to-Market approach
Re-Engineered Go-to-Market approach
Strengthened our corporate cultureStrengthened our corporate culture
Retained and recruited experienced management Improved information technology systems
Profiled our edit point “Tyler” and our target customers (Tyler, Megan and Amanda) Extensive brand and market research Reaching out to target demographic one customer at a time Improved customer communication and marketing strategies
Reduced target store size to 4,000-5,500 sq. ft. Remodeled decor design and store layout to enhance shopping experience
Launched in 2008 with additional mobile capabilities added since initial launch Enhances our ability to reach our core customer on her terms
Dual-sourcing model captures scale efficiencies of large vendors Demand-driven processes based on customer research and market segmentation
Employee ownership of brand and sharing of best practices Field managers empowered to make decisions and enhance operations
We have transformed the business to a standalone company, strengthened our brand and positioned the Company for future growth
We have transformed the business to a standalone company, strengthened our brand and positioned the Company for future growth
The Limited is an iconic American brand that has rediscovered its focus
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Our competitive positioningH
igh
Lo
wP
ric
e
FashionForward
Basic Fashion SensibilityNote: Size of bubble represents 2010 global volume; H&M and Zara bubbles size reduced for graphical purposes; multiple bubbles represent a current shift in positioningSource: Market research and management views
7
Tops45%
Pants22%
Jackets, Skirts & Dresses
22%
Accessories10%
7
Delivering versatile, on-trend fashion at great value
We offer our customer a wardrobe that addresses all her lifestyle needsWe offer our customer a wardrobe that addresses all her lifestyle needs
Touch of Shine Bangle Set $19.90
Ruffle Doctors Satchel $74.00
Textured Bangle Set $19.90
Grey Essential Jacket $158.00
Drew Twin Pocket Flare Pant $74.90
Large Thin Hoops $16.50
Drew Denim Ankle Trouser$69.90
Woven Popover $39.90
Ladylike Kisslock Bag $69.90
Ruffle Front Tank $49.90
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Reconnecting with our core customer
Comprehensive consumer study
Understanding our customer allows us to effectively connect with her and build loyalty through positive experiences – our messaging, our products, our stores and our customer service
Established core and adjacent customer profiles to ensure a unified approach to branding and merchandising
– Tyler, our primary edit point, a female age 25 to 35
– Megan, our confident professional, age 30 to 39
– Amanda, our future generation, age 18 to 24
The Limited is about her personal successThe Limited is about her personal success
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Meet Tyler, our primary edit point
25-35years old
Female
HouseholdIncome$40k-$80k
Variousoccupations
On-trend, not trendy
Lives inthe suburbs
and cities
Collegeeducated
She is alluring, 28 years old, recently engaged, lives and works in Chicago
She is an aspiring executive: She is on her second job – now it’s a career – and frequently travels for business
She is self-confident, quick, witty, fun, social, socially aware and curious
Her inspiration comes from fashion and celebrity magazines
She is active and fitness-focused, she loves to vacation, she loves to go out
Her active life means she goes non-stop from work to evening and events
She knows who she is – she is selective, not impulsive, she knows what suits her style, she doesn’t adjust herself to the vagaries of fashion, she is on-trend, not trendy
Active
1010
Meet Megan, our confident professional
Female
Achieving her personal success
Confident & fashion savvy
Lives inthe suburbs
and cities
College educated & career focused
Active
30-39years old
HouseholdIncome$80k-$125k+
She is confident in how she shops and selects her work wardrobe
Her business wear signifies her prestige and success
She believes wearing quality clothing is part of living the good life
Her inspiration comes from fashion and celebrity magazines
She shops where she can always find the latest fashions and enjoys getting the newest looks
She introduces the concept of transition wear – good for work – stylish for going out
She is brand loyal
She purchases clothes that she likes, regardless of price
1111
Meet Amanda, our future generation
Female
Beginningcareer
Young & contemporary
Lives inthe suburbs
and cities
Newly educated
Active and social
18-24years old
HouseholdIncome<$40K
She is a “girl-next-door” that wants to feel fashionable and trendy
She recently joined the workforce, is price sensitive, and can’t resist a good deal
She is often introduced to the brand by her mother as she prepares for the important “first interview” event
She is an avid shopper and likes to make a fashion statement
She relies on friends and social networking to help her find the right clothes
She enjoys shopping online, but her preference is to try an item on in- store
She is spontaneous and an adventurer who enjoys sports and is extremely sociable
1212
Differentiated store design and environment
Stores are designed and merchandised to deliver an inviting atmosphere and rich shopping experience
– Open store front
– Taupe walls, white cabinets and “splash” of red
– Natural wood floors throughout
– Residential lighting and chandeliers Easy to shop format segmented into six quadrants Strong visual appeal
– Complete outfit presentations paired with accessories
– Back lit fixed shelves provide marketing opportunity
Passionate and knowledgeable sales associates provide high level of customer service
1313
Differentiated store design and environment (cont.)
Fitting Rooms
Fro
nt
of
Sto
re
Cas
h W
rap
New
Mer
chan
dise
Cor
e O
fferin
g
Sale Items
Bac
k R
oom
1414
Visual presentation and merchandising
Focused on looks that make her look great every step of the wayFocused on looks that make her look great every step of the way
In-store merchandising first tested in a mock store at The Limited headquarters
Thoughtful adjacencies of categories and theory of the floor
Visually appealing and easy-to-shop
Mannequins display complete, coordinated fashions
– Our customer seeks guidance on how to customize heroutfits and wardrobe
– Mannequins often displayed on raised runway fixture inthe center of the store
15
Website is an essential branding, customer loyalty, acquisition and retention vehicle
Multi-channel customer spends on average ~2.5x more than store-only customer and ~4.0x more than online only customers
– Average annual customer spend:
» Direct only: $103
» Retail only: $151
» Multi-channel: $389
Sales from E-commerce increased 150% since 2010, represents 15% of total sales
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Multi-channel, integrated retail approach