11

Working Group StatusRAG Sep 08

Architecture & Framework Network Structure

Systems & Processes

ProductsInterconnect & Portfolio

Broadband

Line Access

Point to Point

Implementation & Migration

Communications

Contracts

G

A

A

A

R

G

G

G

G

22

Network StructureRAG Status: Green

Key Issues• Uncertainty surrounding BT multi line voice

solutions to replace ISDN in the longer term

Time (A) Cost (G) Quality (G)Customer

Satisfaction (A)

Key Milestones:

Information (G)

September Achievements • WVC technical workshop completed with 11 CP

represented• WVC condoc issued and 9 responses with 2 more

promised.

October Work plan• Complete work on communication of Inventory datasets• Progress work on Destination Groups and Numbering

Plans• Move group into new C21 Structure• Formally close group• Compile a list of actions/issues to take to the Portfolio

group as part of the new structure

Status:

33

Systems & Processes (S&P)RAG Status GreenKey Issues (For Discussion)Issues discharged from here to the relevant WG, ie I&M WG in most cases.

Key MilestonesAug/Sept 2008 Achievements

S&P (now including 21C Customer Experience (21C CE)):• The main activity this period was progressing the key customer impacting areas of our CE

programme. Please see the CE reports available @ http://www.btwholesale.com/21CCE for more details, to raise issues or make comments.

• Web calls and expert groups run in the period by S&P WG, some jointly with NICC B2B, covered billing, service catalogue and inventory, address and appointing. See the 21C CE web site for more details.

NICC B2B: Standards & Best practice• The Address & Location Identification principles paper has been approved for

publication. Work on Appointing and Access is held up due to a lack of process architecture and design resource.

• Five NICC B2B meetings, including a half year review, were held in this period to progress the work programme for 2008 based on highest priority industry issues reported by CPs who attend the meetings.

• All CPs are encouraged to comment and contribute to the work. Please contact graham.crane@bt.com for more information or visit the www.niccb2b.org.uk web site

Sept/Oct 2008 Work plan• S&P WG/21CCE: The next in a series of 21C CE events will be arranged once a review of

the programme is complete. These will kick off with information sharing web calls followed up with experts groups where required. A web call has been set up on 9th October for (high volume) call conveyance billing and, following a web call on the 11th September, a meeting has been arranged on the 7th October to cover billing for the other products, broadband, circuits, etc.

• Details of future NICC B2B meetings to progress billing and service catalogue and inventory can be found on niccb2b.org.uk web site.

• The S&P WG would continue to provide support to I&M WG on operational support systems issues as DSP progresses and product WGs as required.

Status: Time (G) Cost (G) Quality (G)Customer

Sat. (G)Information

(G)

44

Interconnect & PortfolioRAG Status Amber Key Issues (For Discussion)Awaiting further information on BT’s

Voice Strategy with regard to the use of a 2nd Call Server and any implications for NGN CC.

Key MilestonesSeptember Achievements

• I&PWG 10TH Sept

– Confirmation that Extension SVLANS will be developed if there is CP demand

• NGN CC Interoperability meeting 10th Sept

–Review of FOA test manual

• NGN CC Contracts meeting – 17th Sept

–Review of Annex A and SVLAN schedule

• NGN CC Billing Experts Audio 25th Sept

October Work plan• NGN CC Interoperability meeting – 22nd Oct• NGN CC contracts meeting – Date TBC• Agree new working group structure for implementation in Nov.

 

Status: Time (A) Quality (G) CustomerSat. (A)

Information(A)

Cost (G)

55

BroadbandRAG Status: Amber

Key Issues

• Committed launch date for WBMC consuming IPSC

• DDQ & Real-time elements of WBC Indicative Launch pricing

WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting

Time (A) Cost (G) Quality (G)Customer

Satisfaction (A)

Key Milestones:

Information (A)

September Achievements • BBWG held on 25th September – covered updates on FTTx, WCC, WBC Roadmap

and WBMC consuming IPSC• New commercial offer launched for new IPstream Centrals to assist CPs with

ongoing 20C capacity requirements whilst availability of IPSC via WBMC is being developed.

• New attendees at WG and the proposed restructure of Consult21 should help to address more of the broad requirements that CPs have in the Broadband space.

• Shared feedback to MSIL Resilience Briefing and have proposed to take discussions forward through a more focused workshop with interested CPs, looking at the end-to-end requirements for resilience of WBC, IPSC and WBMC.

October/November Work plan• The restructure is likely to mean that the BBWG will not continue in it’s current

format. Intending to hold a 6 weekly update call starting early in November to allow CPs to keep in touch with progress and developments across the BB portfolio.

• Planning a series of expert workshops to start focus on some specific areas of requirement, including resilience, Voice/Real Time requirements, WCC commercial models/technical approaches and FTTx/Superfast Broadband.

• Will be holding a QoS webinar to assist CPs with further/continued understanding of what WBC offers and how this can be utilised to support multiple applications.

• Draft and issue the consultation closure documents for IPstream Sunsetting and SDSL Market Analysis consultations.

• Issue next Datastream Sunsetting CONDOC

Status:

66

Line AccessRAG Status: Green

Key Issues

Time (A) Cost (G) Quality (G)Customer

Satisfaction (G)

Key Milestones:

Information (G)

Sept Achievements •WBCC/WVC Condoc issued and 10 responses to date•WBCC/WVC technical workshop held with 11 CP in attendance •Further update on WBCC product development and project plans•Technology trial of WBCC discussed

Oct Work plan•Summary of responses to WBCC/WVCC condoc•Briefing paper on IP Multi Line Voice•MSIL issues to be identified and resolved•Implement new C21 structure and agree plans

Status:

77

Point to Point as of 23rd September 08RAG Status RedKey Issues (For Discussion)• Exchange Openings and

Closures. workshop held 14th August, with cross BT LoBs in attendance, good progress being made

• There is a potential dispute between BT and CPs over what constitutes mutual interconnect and this has implications on space allocation, BTW and Openreach RAD now engaged

• TDM fease for 21CN PPCs based on EOO not EOI, regulatory position and product impact needs to be clarified.

Key MilestonesAugust AchievementsContinued TDM exerts group with successful meeting in early September

September WG held with 3 CP in attendance

10G MSIL now launched (IBH/APH variants) with final testing of key processes substantially complete with no major outstanding issues

Progress made on exchange management via group portfolio forum (gaining lock in with LoBs

Time (R) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

September Work planNext meeting set for 23rd October as an audio following the TDM experts meeting Conclude TDM (2Mbit/s) feasibility progress, initiate sub 2Mbit feasibility work

Resolve final exchange management questions

88

Implementation & Migration (&CT)RAG Status AmberKey Issues (for discussion)

1. Further clarity is required on ISDN timeframes, migration dates and methodologies that relate to CPs and end customers

2. Pre-migration scheduling solution required for national migration including grooming & ISDN

3. Fit for purpose MCC portal and handbook in place for start of PF migration.

4. Further clarity of the detail that will be included in the MDS

Key Milestones

August Achievements• Completed further small migrations in Wick during August and continued

the learning review• Hosted visit to the MCC on Sept 16th for war gaming of migrations and

regressions• Clarified the BAU fault handling process, inc where and when Line

regression process in applicable• Clarified Pathfinder+ inc the remainder or the original Pathfinder scope• Completed the evaluation process to underpin longer term solution for

TCP fit for National Migration

Sept/Oct Work plan• Complete the evaluation process to underpin longer term solution for

Grooming as well as ISDN Pre migration activity• Update pathfinder definitions document for Pathfinder activity (C21-IM-

013) in support of 21CN Deployment Plan & BT/CP discussions to date• Operational readiness war gaming • Review the CP hand book and document the operational readiness war

gaming• Statement to confirm the understanding of the MDS and provide a

feedback loop

Time (A) Cost (G) Quality (G) CustomerSatisfaction (G)

Status:Information

(A)

99

Criterion BTW actions taken to move to green Status Actions for CPs

Network & Service Testing

• complete stability and service regression testing •Schedule time at BT Test facility as required.

Migration Processes

• Host MCC interactive session • Ensure appropriate personnel attend workshop

• Flag available (included in RS800) • Complete systems development activity to use 21CN voice flag

• Pre-migration schedule published (PSTN TCP fit agreed – ISDN2&30 ongoing – post Nelson)

• Use pre-migration schedule to brief end users on outages

• Complete MCC Portal demonstrations 21CN • webinar/operational readinesswargames & any processesimplemented

• Emergency and critical process review with CPs

• Confirm regression process & SLAs

Business continuity

• BT Compliance statement against Industry Business Continuity Requirements reviewed and accepted by TIEPF

None

End User comms

• Refresh lists for direct mailing.• Update switched on information• Review Impact matrix

Input at comms working group as appropriate.

CPE Compatibility

• Mitigation based on BT engagement with CPE Industry Associations directly [underway]

• BT/CP workshop to agree mitigation plan [18/4]• CP Communications to support mitigation plan

Use the communications provided and brief their customer facing teams on CPE compatibility plans, risks and processes

Pathfinder 1: Operational Readiness (for Nelson) 18.09.08

1010

Interconnect Route Migration (DLE offload via VICs) Review

• BT has completed formal VIC Consultation closure process through IPWG – no objections

• CMRs are now available to CPs through the DEDs system on a weekly basis

• Good feedback from CPs that transfer process now operating smoothly

• Completion of T3a activity by all CPs will give final validation that all green elements can be moved to blue for complete

• Progressing early visibility of DLE Offload schedule (6-12 months) to facilitate early start to the programme

Update: 16/09/08

Status Element Description

Update/Next Steps

Admin Phase

No o/S issues noted

Preparation Phase

No o/S issues noted

Transfer Phase

• T1& T2 transfers complete.• T3a/b all CPs signed up for 3a, awaiting further cooperation from two CPs to complete T3a migrations

Post Transfer Phase

Action:

CMRs to be analysed, reviewed and fixes applied.

BAU VIC Product

Billing accuracy for VIC circuits and usage is now key issue

1111

Migration CommunicationsRAGstatus:Green

September 08 achievements

Switched-on information:Switched-on materials (door drop and visuals and other useful material) have been reviewed and

updated. Communications will commence from Nelson onwards.Switched-on website has been refreshed.

Corporate communications:The corporate communications material is now issued, the pack contains:

- Presentation.

- Brochure – in PDF, in switched-on corporate branding template.

- Memo – for IT directors (or equivalent role) to use internally

- Q&A pack – which provides a level of technical detail

Resellers – there are currently 470 reseller contacts on the database. - Reseller newsletter issued.

Webcalls – first quarterly webcall invitation has been issued – to be held on 17 th October

General – DSP update given at both September main Communications working group and reseller experts group

October 08 work plan 3rd October – main Communications working group scheduled.

17th October – first quarterly webcall to be held

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

1212

Contracts (MSA) as of 9th September 08

RAG Status GreenKey Issues (For Discussion)• Progress made but require evidence

on product launch process giving timely contractual documentation for next set of product launches

Key MilestonesAugust/September AchievementsContinued to work through formal review.

Have initiated review for WBC

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(A)

September/October Work planExecute engagement calendar for formal review using agreed review guidelines

Further follow up between industry & MSIL product manager to conclude service specific comments

1313

WG Issues & RAGsWorking Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help.

The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert.

Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below.

Indicator/Status Red Amber Green

Time Agreed key milestone date cannot be met

Agreed key milestone date in jeopardy

All milestones on track

Cost (resource) WG failing due to lack of resource

WG requires extra resource No additional resource required for WG

Quality WG failing against Key Processes Indicators (KPIs)

WG KPIs in jeopardy All KPIs on track

Customer Sat. Overall customer satisfaction rated as poor

Overall customer satisfaction rated as average

Overall customer satisfaction rated as good

Information Content not agreed causing critical delays

Content agreed but delivery date not agreed

Required content (to be) delivered to time