09-Train the Trainer-Mark Horstman

7/31/2019 09-Train the Trainer-Mark Horstman

1/28

H o r s t m a n & C o m p a n y 1

Train The Trainer:

How To Train A Groupon Relay Stuff (Or Anything, Really)

Pennsylvania Division Task Force TrainingAugust 2002


2/28


Stuff Good Trainers Do

Set Up The Room Right!

Use The Right Audiovisual Stuff

Greet Trainees

Formally Welcome Everyone

State the Purpose of The Training

Prepare and Cover An Agenda

Create and Follow Groundrules

Introduce Trainees To One Another

Schedule Breaks and EnergizersAnd Take Them Use A Parking Lot

Prepare and Know Your Content

Answer Questions Well


3/28


How To: Rooms

Twice As Big As You Think

COLD!

Youll Get Hot Otherwise

You Cant Please Everybody :-)

No Podium Have Music Playing (Popular, Upbeat)

Use Color Liberally with AV

Use Your Walls: Immerse Your Audience

Couches (I Dare You) or Theater Style


4/28


How To: Audio Visual

Use PowerPoint Only For:

Note Handouts (2 or 3 per page)

> 60 Attendees (Which Is NOT Training, By the Way)

[Its Too Passive]

Use Flip Charts Its A LOT More Work

But Appears More Accessible

You Can Modify Them Easily and Immediately

They Dont Have Technical Glitches


5/28


How To Greet

Outside Your Room

In Advance

Make Eye Contact With Each Attendee

Smile! :-) Shake Hands

Step Forward Quickly

Eyebrows Up Your Name

Their Name


6/28


How To Welcome

From The Power Position

A 5-Minute Item

Feet Planted: Stand Still

Eye Contact

Smile Achieve Quiet

Raise Your Voice and Brows

Large Gestures

Use Emotional Verbs and Adjectives Excited, Different, Friendly Faces

Fun, New Friends, Important


7/28


How To: Purpose

Post It To Stay For The Whole Session

A 5-Minute Item

Move To It / Stand By It

Use Your Back Hand

Rephrase It

Why Were Here

Your Acid Test

Our Goal Our Aiming Point


8/28


How To: Agenda

A 10-Minute Item

Stays Posted (By A Clock!)

Cover Every Item

Discuss What and BRIEFLY Why

Use Your Backhand!

Sell It With Emotional Words

Fun, Surprise you

Easy, Challenging Stuff!

New

Valuable


9/28


How To: Groundrules

Why: Better Expectations

Have a Top-Labeled and Blank Flip Chart Made

First Significant Interaction

Reward Any Responses!

Thank You! Good! That makes sense Great! Sure! You bet Right!

You Act As Scribe & Let Them Lead

Beg and Cajole, But Dont Do It For Them

Have Your Own Fun Parking Lot 1 At A Time Respect

On Time On Agenda Open Minded Attend!


10/28


How To: Icebreakers

Why

Get To Know, Create A Bond, Increase Emotional Openness

Have One PLANNED

3 Minutes Per Attendee On Agenda

NEVER Shorten (You May Need to Go First)

Im Bob [Response: Hi, Bob!]

Puts Each In The Spotlight

All Get Applauded (You May Need to Lead)

Write Out Your Instructions


11/28


How To: Breaks

1 Per Hour! (W/ Energizers)

A.M. = 1B/1E

P.M. = 1B/2E

Between 10 and 20 Minutes (10 is Really Best)

Encourage Movement - Get Em Up State The Return Time

START From Power Position

Make Unscheduled Breaks Okay Also


12/28


How To: Energizers

Why: Positively Impact Break Times

Increase Emotional Content

Rehearse Your Wording

Plan On More Than 10 Minutes

Noise Is Better

From The Power Position

Raise Your Voice (and Brows)!

More Gestures and Bigger

Smile CMon!!


13/28


Use A Parking Lot

For Off-Agenda Issues Post It Visibly

All Can Post To It - Dont Need Approval

MustCover At the End

Could Table

Cover Quickly

Maybe Its Moot (Very Likely)

[Or Use A Toy Horse and Gavel] /


14/28


How To: Content Tips

Elvis, Henry VIII, Richard Petty, and Content!!! Be Ready to Go As Many Days in Advance as Hours

You Will Be On the Podium

Rehearse!!!

On-Site Video or Friend

Dont Fill In For Someone Else!

Focus On DO, Not Be

Can You Hear, See, Touchor Measureit? What Words Do I Say? What Facial Expression?

What Body Language? How Many Minutes?


15/28


How To: Delivery

Your Style is Almost Not Relevant - Sorry

Move Side To Side

Use Your Center Aisle

Gestures Outside Your Body Tonal Changes: Its Not Just Cheerleading

You Should Be Tired

Use Names


16/28


How To: Be Vs. Do

Greet your classwarmly andenthusiastically, withhigh energy

Smile Make Eye Contact

Stand Up Tall

Step Forward Quickly

Shake Hands

Raise Your Eyebrows

Say Your Name

Use Their Name


17/28


How To: Questions 1

How To Answer Questions First, Encourage Them Stop! And Smile

Move And Gesture Toward Them And Say Yes!?

Maintain Eye Contact

Lower Your Hands +++

Keep Smiling

Make A Gesture of Acceptance Like Catching A Medicine Ball

Lowered Hands

Bring Them Toward Your Body

Say Thank You and Validate The Question Sure, thats a good point

Great point!

Glad you asked!


18/28


How To: Questions 2

How To Answer Questions

Back Away

[Perhaps Allow The Audience To Try it First]

Direct Your Answer To All With Eye Contact

Re-establish Eye Contact with Questioner*

Ask If The Question Was Answered*

Move On (Its Okay to Ask Where You Were)


19/28


Extra Slides Follow


20/28


Icebreakers and Energizers

There are too many icebreakers to give you all of them. I havecaptured here a couple of my favorites, that work with all groups nomatter what.

After the Energizers section, I have listed several books that have

hundreds and hundreds of them.


21/28



Icebreaker: For groups of 5-15. You need 20 minutes minimum, 30 minutes isbetter for beginners. Give each person a magic marker (have enough if it killsyou) and a piece of flip chart paper. Tell all that they have 3 minutes to draw apicture of some aspect of their life or their career that says something aboutthem. [Might be a picture of them and their family (youll get lots of stickfigures), their house, their animals. But it works best if you dont give them

suggestions!!! Then, below the picture, write your full name, you role, and onething nobody here knows about you. DO NOT TOLERATE PEOPLE SAYINGTHEY ARE NOT ARTISTS. RESPOND WITH A SMILE AND: NEITHER AM I,DOESNT MATTER, YOU GOTTA DO IT. At this point, any such comments area power play, not a true concern about their art ability.Give them a one minute warning. Then, ask each person to get in front of thegroup, help them tape up their paper, and introduce themselves to the group,describing their picture, their role, and their secret.Be ready to help them take down their paper and whatever you do dont disposeof it: tape it up on one of the empty walls.Clap for each person as they finish!!!!!!!


22/28



1. GROUP KNOT: I use this one to show that it is hard to predict how things are going to turn out some

times. Ask the group to see if they can figure out what formation they will be in when they untangle

themselves (once you have them formed up and before you let them start untangling.)

minimum of 5 per group, 6-8 is better. have each group form a circle. You don't participate if you are

facilitating (which is always a good rule). Tell each person to "reach across the group with your right hand

and grab the right hand of one of the people across from them. Then tell them to "now reach across with

your left hand and grab SOMEONE ELSE'S (a different person that the first person you grabbed) left hand. Itis not critical that the person be ACROSS from you on this pairing, you could clasp left hands with the

person right next to you." (NO MATTER WHAT YOU ARE TOLD, IT IS POSSIBLE AND WORKS).

Then, tell them to "check to make sure that you do have a chain that you can trace from one person,

following hands and arms, all the way around the circle." This avoids you having 2 smaller circles because 2

people grabbed both of each other's hands and no one else's (they messed up that second step.).

Now tell them: "Without unclasping hands in any way, untangle yourselves so that no one's arms arecrossed over another's, AND NO ONE'S OWN ARMS ARE CROSSED ACROSS THEIR OWN BODY."

Remember; "DON'T BREAK HANDS!!"

They will end up in a circle with every other person facing out and every other person facing in. It IS a circle,

but perhaps not one they expected.


23/28



2. SNAKE: Again, use this for showing that the future is hard to know for certain...It approximates a

snake eating itself starting with its tail.

Form 2 groups (many energizers are better with some competition, particularly among more senior

people), with no less than 6 people. If you have 11 people, put all 11 in group, because more in a

group makes it better/harder. have them "form a circle, facing inward, clasping hands wit the person

next to you." (Start now trying to give all of these directions all at the same time, rather than waiting

until they reach a point to tell them what to do just when they need it) Then choose a "leader", andbreak the circle to his/her right (have him/her let go of the hand of the person to hi/her right). Now

ask the leader to "turn to your left and stand directly in front of the person you are still holding hands

with (the person to their left)" They should be facing on another directly. Now have the leader "move

to your RIGHT, around the inside of the circle, pulling the rest of the circle with you as you go. When

you get to where there are no more people in front of you (you have passed the last person in your

circle), continue in a circular direction. STOP WHEN THE REST OF THE PEOPLE IN YOUR CIRCLE

ALSO HAVE NO OTHER PEOPLE IN FRONT OF THEM; THE SNAKE HAS RUN OUT OF ITSELF TO

EAT. Now the leader should be next to the person they had broken hands with at the very beginning,

and they should RECLASP HANDS WITH THAT PERSON, CLOSING THE CIRCLE. AND, WITHOUT

LETTING GO OF EACH OTHER'S HANDS, REFORM THE CIRCLE WITH EVERY ONE FACING EACH

OTHER." [they will end up facing one another but with all of their arms crossed in front of them.]


24/28



3.. TRIVIA QUIZ. (my favorites): Choose any of these. Put some money on the outcome.

What is the largest singular (one company), non-military office building in the world? USAA, SanAntonio, TX

What is the last line of the movie Gone with the Wind? I'll think about that tomorrow. or Tomorrow isanother day.NOT Frankly my dear

What is a Terabyte?A thousand gigabytes (a gigabyte is a thousand megabytes).

Where is the southernmost point in the U.S.? Ka Lae, Island of Hawaii (in the state of Hawaii).

What is the connection between Draculaand Frankenstein? They were each written as part of a betmade by the 2 authors, Mary Shelley and Bram Stoker, on who could write a better horror novel, neither

of them having ever written horror. What is the best-selling business book of all time? Iacocca, by Lee Iacocca. If you head due south from Detroit what is the first foreign country you come to? Canada. What state has the most counties? Georgia (all county seats are no more than a round trip day

scarriage ride from any point in the county).

What are the THREE rules for Leap Years? 1. All years divisible by four; 2. Except for century years(1900); 3. Unless the century year itself is divisible by four (e.g., 2000).

The eastern end of the Panama Canal empties into what body of water? Pacific Ocean (everybodytries to figure out whether to guess Atlantic or Caribbean, but the canal runs Northwest to Southeast

because of how the isthmus of Panama is)


25/28



ANOTHER TRIVIA QUIZ

Who wrote Wizard of Oz? L Frank Baum.

What book begins with, "It was the best of times, it was the worst of times?A Tale of Two Cities, by CharlesDickens

What is the name of the bar in Casablanca? Rick's, or more precisely Ricks Caf Americain, (afterBogey's character Rick).

What is the average number of computer chips in a new car?About 75.

What character said, "Play it again, Sam. No one. It was NEVER said during Casablanca.

What company's computers were featured in Jurassic Park? Silicon Graphics.

What is Darth Vader's given name?Annikin Skywalker.

Who said, If you build it, he will come? The Voice, played by Himself, (this is how it appears in the credits)in the greatest movie of all time, Field of Dreams.

What "comes on little cat's feet"? Fog (in a poem Fog, by Carl Sandburg)

What 2 brothers in Major League Baseball have the highest combined home run total? Hank Aaron andhis brother Tommy, who hit 13. Winning total therefore is 755 plus 13, or 768.


26/28



4. STAR CHALLENGE: Good for groups of 5 or more, really need 5 to make it work. If you have 12 people, make two groups of 6,

or one of 5 and one of 6. DON'T have a group with less than five. If that is the case, just make one BIG group (it is harder and

more fun with more people.

Get a rope about 30 feet long. One rope per team, so you nay need two ropes! A 25 footer would be okay. Tie the ends together to

make it a circle. Lay the rope on the floor as a circle. Have the team stand around the outside of the rope. Tell them you are going

to give them the instructions explaining the game all at once, and then they are going to start. THEY CAN'T PICK UPI THE ROPE

UNTIL YOU FINISH GIVING INSTRUCTIONS.

The instructions are that each team member is supposed to pick up the rope simultaneously (not yet, not yet!) so that everyone is

holding the rope at waist level with both hands. ONCE THEY PICK UP THE ROPE, THEY CANNOT LET GO OF THE ROPE WITH

EITHER HAND AT ANY TIME, NO MATTER WHAT. [don't touch the rope yet!!!] And while it follows naturally if they can't let go of

the rope, still tell them that YOU CAN'T SWITCH PLACES WITH ANYONE AT ANY TIME. (they'd have to let go to do that, but they

will probably ask anyway, don't ask me why)

Once they have grabbed the rope, they are then to turn the circle that the rope is forming into a five pointed star. They can't just

"pinch the sides in", they actually have to have the rope crossing itself to make the star. See the next slide for a picture.


27/28




28/28


The Big Book of Presentation Games- John Newstrom and Edward Scannell

Feeding the Zircon Gorilla-Sam Sikes - Many of my favorites are in here. Also, many

of these require more elaborate set up

The Big Book of Business Games- John Newstrom and Edward Scannell

201 Icebreakers, Group Mixers, Warm Ups, - Edie West

Games Trainers Play- Newstrom and Scannell More Games Trainers Play- Newstrom and Scannell

Still More Games Trainers Play- Newstrom and Scannell (these do become repetitive

after awhile, where you can figure out on your own the small changes they

make to come up with new stuff. But still full of stuff you can use!

Icebreaker and Energizer Books

Documents

09-Train the Trainer-Mark Horstman