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JUN
E 2
010
CAMP SYSTEMSINTERNATIONAL
40OF AIRCRAFT MAINTENANCE TRACKING
YEA
RS
DOING MORE WITH LESS p12
p4
JUNE 2010 ❖ CAMP SYSTEMS INTERNATIONAL 3
ContentsGreetings
CAMP InSight is an internal magazine published monthly by CAMP Systems International and circu-lated to its 3,000+ customers who collectively operate, own and manage the over 5,400 aircraft on CAMP’s maintenance tracking system.
Editor: Karie WhiteCAMP Systems International32 Daniel Webster Highway, Suite 10Merrimack, NH 03054Tel: (603) 595-0030Fax: (603) 595-0036Email: [email protected]
Advertising: George RossidesToll Free: 1-877-411-CAMPTel: (631) 588-3200 Cell: (516) 383-9082Email: [email protected]
Cover: Photo courtesy of Heritage Flight/Heritage Aviation, Burlington, Vermont at BTV.
©2010 CAMP Systems International
June Greetings,
Back in April, J. Randolph Babbitt,
FAA Administrator, gave an address
titled “Maintain Focus.” Th e focus of
the speech was on safety and accident
prevention. He opened with the analogy
of baseball being similar to aviation. In
what way? “In both cases, the fi rst rule
for success is that you have to keep your
head in the game,” he said.
Babbitt pointed out that technology
has come a long way, and automation has
given us advantages that we’ve never had
before. However, at the end of the day
it boils down to the human. Technology
does not replace our intelligence and
capability. “Th e human in the loop,” he
stated, “is what’s necessary to leverage
the advantages of the technology.”
Here’s what Babbitt suggested…
Whether in the hangar or the cockpit
the following pieces of advice hold true:
• “Ensure [a] balance between our
own automated systems and hands-on
time in the fi eld.”
• Don’t get stuck in “auto-pilot.”
“…that’s the very time to be particularly
on the watch for distractions or
complacency.”
• Safety management systems are
important. “[SMS] stresses vigilance,
communication, and empowerment.”
Babbitt acknowledged that SMS can be
overwhelming for some small operators,
but off ered, “[the FAA is] looking for
ways for small operators to meet safety
management requirements without
imposing an undue burden.” He
continued, “We’re learning that SMS
isn’t something people do in addition to
their job. It’s the way they do their job.
No operation is too big or too small for
a safety management system.”
• Capitalize on training.
• Be professional. “…do the right
thing the right way at the right time
every time.”
• And fi nally, “…never stop working
toward that next level of safety.”
So, is your head in the game? CAMP’s
is and so is Heritage Flight’s. Th is
month’s issue takes us to Vermont, where
Heritage Flight and sister company
Heritage Aviation exemplify Babbitt’s
key remarks. Heritage is committed to
safety, to training, and to surpassing
expectation. Th e organization abides by
integrity, professionalism and respect.
Second only to safety, customers,
employees, and the environment take
top priority at Heritage. Find out just
how Heritage is “working toward that
next level” in all that it does on page 4.
We are pleased to welcome David
Wyndham, Co-Owner of Conklin & de
Decker, to the pages of InSight. While
there are indications that the worst of
the recession is on its way out the door,
caution still prevails. David off ers us his
expertise on how to do more with less
on page 12.
Now off ered… CAMP training for
CESCOM every Wednesday. Beginning
this month, CAMP’s Application
Support Team will provide webinar
training sessions on CESCOM. Th e
training sessions provide an overview of
the CESCOM application to help users
familiarize themselves with the features
available. Sign up for a session today
at www.campsystems.com. And don’t
forget about CAMP Classic and CAMP
3.0 webinars and YouTube® training.
As the Chinese proverb goes, Learning is a treasure that will follow its owner everywhere.
Best regards,
Rich Anzalone
VP Customer Support and Sales
CAMP Systems International
(To read Babbitt’s speach in full, visit: http://
www.faa.gov/news/speeches/news_story.cfm?newsId=11358)
04 CUSTOMER SPOTLIGHT Heritage Flight and Heritage Aviation: Good, “Green” & Growing By Karie White
08 CAMP PEARLS
09 AMSTAT MARKET ANALYSIS Inventory Trends – Decisions/Decisions By Judy Nerwinski & Kathy Dowd
10 USER HOT TIP Settings, Settings, Settings By Steve McQueen
12 INDUSTRY INSIGHTS Doing More With Less By David Wyndham
14 OEM HIGHLIGHT Thales
17 ASO TOP 50
18 CAMP CALENDAR
19 TOOLBOX Q&A
LOCATIONS
NORTH AMERICA
New York (Headquarters)
LI MacArthur Airport
999 Marconi Avenue
Ronkonkoma, NY 11779 USA
Tel: 631-588-3200
Fax: 631-588-3294
Toll Free: 1-877-411-CAMP (2267)
New Hampshire (Sales)
32 Daniel Webster Hwy, Suite 10
Merrimack, NH 03054 USA
Tel: 603-595-0030
Fax: 603-595-0036
Toll Free: 1-800-558-6327
Montreal 6800 Côte-de-Liesse, Suite 101
Saint-Laurent, QC H4T 1E3
Canada
Tel: 514-448-1128
Fax: 514-448-1120
Wichita 8200 E. 34th Street North
Building 1600, Suite 1607
Wichita, KS 67226 USA
(Wichita continued)Tel: 316-462-2267
Fax: 316-462-2442
Toll Free: 1-866-581-CAMP (2267)
FloridaDaniel Systems3401 NW 82nd Avenue,
Suite 104
Doral, FL. 33122 USA
Tel: 305-715-9565
Fax: 305-715-9987
www.danielsystems.com
New JerseyAMSTAT44 Apple Street
Tinton Falls, NJ 07724 USA
Tel: 732-530-6400
Fax: 732-530-6360
Toll Free: 1-877-4AMSTAT (426-7828)
www.amstatcorp.com
New JerseyAircraft Shopper Online44 Apple Street
Tinton Falls, NJ 07724 USA
Tel: 888-992-9276
Int’l Tel: 732-704-9561
www.aso.com
EUROPE
ParisCAMP Europe SAS15 rue de la Montjoie - BP 58
Saint Denis La Plaine Cedex
France
Tel: +33-1-55.93.45.80
Fax: +33-1-55.93.45.99
www.campsystems.com.fr
ASIA
Dubai, United Arab Emirates (Regional Sales Consultant -
Asia, Africa & Middle East)
Mohammad Al-khayatMobile-UAE: +971 50 2863541
Mobile-KSA: +966-540054540
Hyderabad, IndiaCAMP Systems Pvt Ltd2nd Floor, RCV Towers
Opposite Cyber Gateway
HITEC City, Hyderabad - 500 033
CAMP SUPPORTApplication SupportTel: 631-588-3200
Toll Free: 1-877-411-2267
CAMP DIRECTORY | WWW.CAMPSYSTEMS.COM
FIELD SERVICE REPRESENTATIVES & REGIONAL SALES MANAGERS
“REGIONAL”
West (AK, AZ, CA, HI, ID, MT, NV, OR,
UT, WA, WY)
Steve McQueen, West Regional FSR
Mobile: 702-513-0671
Tom Ritrovato, West RSM
Tel: 603-595-0030
Toll Free: 1-800-558-6327
North Central (IL, IN, IA, KY, MI, MN,
MO, NE, ND, OH, SD, WV, WI)
Eli Stepp, Jr., North Central Regional FSR
Mobile: 217-801-3701
Martha Karoutas, North Central RSMTel: 603-595-0030
Toll Free: 1-800-558-6327
South Central (AR, CO, KS, LA, NM, OK, TX)
Jay Dunnam, South Central Regional FSRMobile: 214-930-6715
Email: [email protected]
Pamela Pamatat, South Central RSMTel: 631-588-3200
Toll Free: 1-877-411-2267
Southeast (AL, FL, GA, MS, NC, SC, TN, VA)
Roy Gioconda, Southeast Regional FSR
Mobile: 919-454-6843
Kate Gallant, Southeast RSM
Tel: 603-595-0030
Toll Free: 1-800-558-6327
Northeast (CT, DE, ME, MD, MA, NH, NJ, NY,
PA, RI, VT, DC)
Victor Josephson, Northeast Regional FSR
Mobile: 516-652-9165
Joe Dynko, Northeast RSM
Tel: 603-595-0030
Toll Free: 1-800-558-6327
“OEM BASED”
Wichita (HBC / CESSNA Field Service Rep)
Th omas Williams
CAMP Systems International Inc.
C/O Hawker Beechcraft Services, Inc.
Mid-Continent Airport (KICT)
1980 Airport Road
Wichita, KS 67209 USA
Mobile: 316-640-9178
Little Rock (Dassault / HBC Field Service Rep)
Tom Maher
CAMP Systems International Inc.
C/O Dassault Falcon Jet
3801 East 10th Street
Little Rock, AR 72202 USA
Tel: 501-210-0580
Fax: 501-210-0475
“INTERNATIONAL”
Regional FSR, International – TBDFor assistance in Europe, please contact:
Tel: +33 (0)1 55 93 45 81
George Rossides, International RSM
Tel: 631-588-3200
Toll Free: 1-877-411-2267
WORLDWIDE BROKER PROGRAMLynn Sosnowski, Broker & Finance Program
Sales Manager - Worldwide
44 Apple Street Suite 5
Tinton Falls NJ 07724
Tel: 732-530-7409
Mobile: 732-720-9840
Fax: 732-530-6402
4 CAMP SYSTEMS INTERNATIONAL ❖ JUNE 2010 JUNE 2010 ❖ CAMP SYSTEMS INTERNATIONAL 5
CustomerSpotlight
[continued on page 6]
ermont is rich in natural beauty. Scenic landscapes of green mountains and rolling hills dotted with maple sugarhouses; open fi elds; crisp rivers and sprawling lakes; and an abounding sense of well being are iconic of this New England state. A commitment to community and an acute environmental consciousness embody the spirit of Vermont.
Heritage Flight and Heritage Aviation, situated in Burlington, Vermont at Burlington International Airport (BTV), have been serving the general aviation community for over 25 years. The organization began as Valley Air Services when a retired airline pilot, with a dream and three partners, started an air taxi service operating two aircraft used to carry both passengers and freight.
Many twists and turns have occurred since the operation’s early days. The company no longer offers cargo services, but has expanded in many other directions. The Heritage name (the third name to be used) came into play in the year 2000, as the company’s growth again demanded a more fi tting name to identify its diverse operations.
Through all the years and the growth one thing is certain and has remained consistent – Heritage is a fi rst-class act. Integrity, safety, dedication, professionalism, expertise, and infrastructure are hallmarks of the Heritage family. These attributes are abundantly apparent in the quality and reliability of Heritage’s services and willingness to stand behind its products and services.
(To learn more details about Heritage’s history, visit www.heritagefbo.com, “About Us.”)
StructureHeritage Flight encompasses the organization’s Charter, Maintenance,
Avionics, Detailing and Aircraft Management services. Heritage Aviation
represents the organization’s FBO services – BTV’s only 24/7 full service
FBO. No matter which service is being obtained, what one will fi nd at
Heritage Flight is a group of highly trained professionals who take pride in
providing honest, quality work and excellent service.
Th e jet fl eet, luxurious and able, consists of a Cessna Citation Encore,
two Cessna Citation Excel’s, a Cessna Citation III, and a Bombardier
Challenger 604. Th e perfect task force, this pristine, modern fl eet boasts
comfort, style, speed, and functionality. Travel ranges are between 1,800
- 3,500 miles at speeds between 460 - 510 mph. Depending on the selected
jet, between 8 - 9 passengers can be seated in uninhibited comfort.
Whether traveling for business or pleasure – within the region, continent
or intercontinental – Heritage Flight effi ciently, eff ectively and safely takes
customers where they want, when they want – stress free.
Maintenance. Heritage Flight’s FAA Part 135 and Part 145 certifi ed
Aircraft Maintenance and Repair station provides in-house maintenance of
its managed and charter aircraft as well as privately owned and corporate
aircraft. Heritage Flight also provides maintenance services to major airlines
at the airport. Th e detail oriented, highly trained maintenance staff is on-call
24 hours a day, ready to minimize AOG time and maximize the client’s time
and investment.
Th e Heritage Flight maintenance team includes fi fteen certifi ed airframe
and power-plant mechanics, two FAA-certifi ed avionics repairmen,
two NATA-certifi ed line service professionals, and one FAA-authorized
inspector. Heritage’s maintenance department has achieved the FAA
Diamond Award. Individual team members have earned the FAA Bronze-,
Silver-, and Ruby Awards.
Avionics. Th e Avionics division is well versed in the sales and
maintenance of a diverse assortment of avionics equipment. From
Honeywell to Aircell, Garmin to Avidyne and other respected avionic
OEMs, Heritage professionals are certifi ed and able to provide complete
avionics inspection, modifi cation, and repair for all type of aircraft. Th e
Aircraft Electronics Association (AEA) has recognized the avionics division
for its excellence.
Among the many advantages Heritage has to off er, the organization’s
website (www.fl yheritage.com) notes that in Vermont there is no sales tax
charges on avionics, maintenance parts, or labor – an added value for the
customer!
Detailing. From the largest to the smallest aircraft, Heritage’s professional
detailing crew doesn’t miss a detail – inside or out. Safe, compliant
chemicals and procedures are utilized to guarantee client satisfaction and the
longevity of the work.
Aircraft Management. Heritage Flight has been managing aircraft for
over 25 years. As the company’s website, www.fl yheritage.com, explains so
well:
Safety, customer service and professionalism are the pillars of operation at Heritage Flight. [Heritage] utilizes a fi ne-tuned management program that yields the best results for aircraft owners. By leveraging our core values, fuel effi ciency program and vendor agreements, Heritage Flight is able to off er aircraft owners a Turnkey Management Program. Because of Heritage Flight’s experience, we can off er this program to an aircraft owner not only at our base location in Burlington, Vermont, but at locations nationwide.
A compliant, safe operation focused on the client’s needs, Heritage
Flight takes the burden out of aircraft ownership allowing the owner to
enjoy and maximize his asset. Heritage’s Aircraft Management team is
profi cient in safety, fl ight operations (planning, dispatch, crew scheduling,
and more), charter sales to off set the cost of ownership, crew staffi ng and
training, insurance, pre-purchase administration, fuel, fuel reduction and
sustainability, maintenance, cleaning and stocking, fi nancial reporting,
taxation and depreciation insight. Heritage is adept in both national and
global aircraft management. For added convenience, Heritage Flight has an
aircraft management offi ce in Bedford, MA at the Laurence G. Hanscom
Field (BED).
n Heritage AviationPositioned adjacent to Heritage Flight is Heritage Aviation, a 24/7
full service FBO residing in a beautifully and newly transformed “green”
1954 Army National Guard hangar. Th e 80,000 sq. ft. facility off ers every
amenity imaginable. From a friendly, experienced staff to greet guests and
crews to all provisions for the aircraft, nothing has been overlooked in the
conception of Heritage Aviation.
Guest services, pilot amenities, fueling, line services, hangar space,
ground handling, and, of course, maintenance, avionics, and detailing
services are at one’s fi nger tips when arriving at BTV. U.S. Customs and
boarder protection are conveniently located onsite. Th e fi rst-class lobby
and reception area are inviting and furnished with handcrafted wares by
Vermont artisans. Free Wi-Fi and a rooftop terrace overlooking the Green
Mountains off er passengers and crews functionality and relaxation. Pilots
benefi t from a reinforced ramp area, private lounge, media-room, weather
By K.White
Vn Heritage FlightCharter. Heritage Flight Charter is everything one would expect a charter
service to be – accommodating, diverse, convenient, effi cient, cost-eff ective,
fl exible and so much more. With around the clock accessibility, destinations
to more than 5,300 airports in the U.S., multiple intercontinental
destinations, and concierge services that gratify, Heritage Flight ensures
that each client’s itinerary is managed brilliantly down to the last detail. No
worries, no hassles.
Th e fl eet is comprised of nine aircraft – four turboprops and fi ve jets.
Th e turboprops are a regional fl eet of four King Air c90b’s, which serve the
New England/Northeast region of the United States. A favored aircraft for
its reliability and cost-eff ectiveness, Christopher Hill, President, noted, “Th e
King Air is such a wonderful, capable bird… it’s a workhorse of an airplane.”
It was quite natural and logical for the company to build a coordinated
fl eet of c90b’s. You could say that the King Air fl eet was inspired by a client
who was seeking to upgrade from a Navajo in the 1990’s. Heritage was
charged with aiding the client in fi nding an appropriate twin turboprop
upgrade; the King Air was the answer. Th oroughly satisfi ed with the plane’s
performance, Heritage welcomed additional managed King Airs to the ranks
and strategically supplemented with some of its own. “Th ey off er a very nice
price point for the marketplace,” said Hill.
6 CAMP SYSTEMS INTERNATIONAL ❖ JUNE 2010 JUNE 2010 ❖ CAMP SYSTEMS INTERNATIONAL 7
[Premium Jet, from page 5]
and briefi ng areas, snooze rooms, and fi tness
center.
Hill, who has “a twenty year stretch” with
Heritage, shared, “Th is is the fi rst time in recent
memory that Burlington International Airport
has had 24/7 service. We’re very proud to be able
to off er that.”
Since its completion in January of this year,
the FBO’s new, 24/7 availability is already
proving to be benefi cial to the airport’s aviation
community. Th e medical fl ight community, in
particular, has gotten the greatest use of the FBO
thus far, but there are others as well. “We are
seeing use during the off hours,” said Hill. “It’s
not strong right now, but business in general
hasn’t recovered fully from the recession. When
the recession concludes, or when the economic
recovery comes our way, we’ll get better use out
of it.”
The “Green” DetailsTh e FBO facility was not only designed
with all the luxuries and necessities one could
envision, its creation was approached with an
environmental consciousness. For the Heritage family it was a natural
inclination to go “green.” Hill shared, “A lot of people in the company are
“green” people, myself included. In today’s world it is important to build
facilities for the future and to do the best that you can to minimize your
environmental impact. I think that that is personifi ed in Vermont.” He
concluded, “We wanted to do the best we could, so we threw everything we
had at it.”
Heritage began by giving new life to the 56-year-old Guard building,
originally used for aircraft maintenance, by carefully deconstructing it so
that its steel skeleton and concrete could be reused. As Hill described it,
the facility was given a “big mid-life retrofi t.” Th e building received a high
performance thermal envelope, meaning that intense quantities of insulation
and sealing were installed to ensure an energy-effi cient, high-performance
building. Many of the hangar’s original attributes have been made visible as
to expose the signifi cance of its past and its new beginning.
To the structure were added renewable and sustainable energy generation
solutions. Th e FBO’s “green” amenities utilize solar and wind energy, solar
domestic hot water, rainwater collection and reuse, and it has one of the
largest green roofs in New England. Heritage has the honor of being the fi rst
to install a community scale wind turbine at a U.S. airport… FAA approved,
of course. Th e turbine is a Northwind 100, providing up to 100 kilowatts
of rated power and producing power at wind speeds as low as 6 mph. Th e
facility’s energy is also produced by a 25kW PV (photovoltaic) rated solar
electric system that includes 120 Evergreen 210 watt solar panels on the
roof. Th e solar hot water (thermal) system off ers warm showers to the weary
aviator, while the rainwater collection and reuse system, which drains to a
30,000-gallon underground tank, provides recycled water to wash aircraft
with and to water the living roof when mother nature is not.
Hill noted that the hangar “needs little to no electrical lighting during day
time shifts” and that “about 15% of the energy that the facility consumes is
coming from renewed energy resources.” A press release issued in January by
Heritage Aviation and Alteris Renewables, the company responsible for the
installation of Heritage’s renewable energy products, stated, “Th e combined
output of the wind turbine and both solar energy systems are expected to
off set approximately $14,600 in energy costs at the location each year, and
produce enough energy to power over 40 Vermont homes.”
Additional carbon footprint reducers for the operation include the parking
lot, LED lighting, skylights, and the organization’s vehicles. Th e parking
lot is constructed of a pebbly, porous concrete that allows rainwater to be
absorbed into the ground thus reducing the amount of water diverted to
storm drains. LED lights off er greater effi ciency including lower energy
consumption, longer lifetime, faster switching, and greater durability and
reliability. Skylights provide natural lighting that reigns in cost-eff ectiveness
and greatly enhances the atmosphere.
Heritage is in the process of retrofi tting all of its grounds fl eet from gas-
powered equipment to electric. “It really is an ideal place for the application
of an electric fl eet of vehicles,” said Hill. To date the company has converted
its shuttle vehicles, a crew car, and some tug carts to electric power. Heritage
uses LEKTRO and EAGLE brand tugs. With satisfaction Hill confi rmed,
“Th e electric tugs are just as eff ective at moving aircraft as the gas-powered
equivalents. We just got the new eTT-12 EAGLE tug, which is all electric,
with a 180,000 lb. draw bar rating. It’s a very capable tug.”
Notably, Heritage Aviation’s facility is in the process of becoming
among the fi rst LEED-certifi ed hangars in the nation. According to the
U.S. Green Building Council (www.usgbc.org), Leadership in Energy and
Environmental Design (LEED) certifi cation “provides independent, third-
party verifi cation that a building project is environmentally responsible, a
profi table and a healthy place to live and work.” Th e LEED program is the
nationally accepted benchmark for the design, construction and operation of
high performance “green” buildings.
SafetyYou simply cannot talk about Heritage without acknowledging the
organization’s commitment to safety. Not to be cliché, but for Heritage it is
all about safety fi rst.
Heritage has, perhaps, one of the most proactive safety-cultures in the
industry. Its safety record is immaculate and it can be distinguished as one
of the most highly audited fl ight operations. Heritage Flight is Wyvern
recommended, ARG-US Platinum accredited, and IS-BAO Stage I certifi ed.
Furthermore, Heritage is in the process of completing its Air Charter
Safety Foundation (ACSF) audit. “Th e ACSF audit has been one of the
most rigorous audits that’s we’ve ever done,” said Hill. “It’s been good for
us; it’s made us stronger.” Hill anticipates that Heritage will be awarded its
fourth safety certifi cation, the ACSF certifi cation, over the course of this
summer.
As mentioned before, Heritage Flight is a recipient of the FAA Diamond
Award, recognized for its excellence in training. Various members of its
maintenance staff have been awarded the FAA Bronze-, Silver-, and Ruby
Awards. Th e Maintenance department plays a crucial role in upholding the
company’s Safety Management System, the organization’s accreditations, and
the overall safety culture of Heritage.
Heritage’s pilots and fl ight crews are selectively handpicked for
their qualifi cation, technical knowledge, safety history, personality and
compatibility. Performance is assessed on a continual basis for the success
of all. Heritage’s crewmembers attend annual training at Flight Safety
International, a leading aviation training company, for aircraft simulator
training. Heritage also provides crewmembers with a supplemental in-
house training program to ensure safety indoctrination and standardization.
Heritage’s training expectations exceed federal requirements.
A clear defi nition of what safety must entail, a defi nitive strategy to
achieve safety and off er guidance in all aspects of operation, and a loyal staff
of honest, unwavering professionals to execute the mission are the driving
forces behind the Heritage family and its ability to provide clients with
genuine quality and service.
On the HorizonHeritage looks forward to great things in the future, particularly as the
economic recession recedes. Hill expressed gratitude for the company’s
clients and the organization’s ability to pull together and pull through
these tough times. He noted, “We’re pretty sure that we’ve come through
the bottom of the ditch. If you chart our fl ight hours over the last dozen
years or so, the dip in the fl ight hours that we’ve experienced during this
great recession appear to show that we have come to the bottom of it and
it’s trending upward. So we like to think that that is behind us and fl ight
hours are only going to trend up.” Hill said that Heritage was fortunate in
that even at the charted low in this recession, fl ight hours did not fall below
those of previous recessions. “Th at was an accomplishment given the depth
of the recession.”
In terms of activity, Hill explained that Heritage Flight’s midsized jets
have been the company’s strong suit through the recession. “Th e midsized
portion of the fl eet has really held up quite well. Th e light and large have
been modest and the turboprop fl eet has seen a reduction in use because
of the down turn. But as business comes alive we look forward to seeing
that regional business pick back up in the turboprop fl eet.” As mentioned
earlier, Heritage holds the same expectations for increased fl ow and success
of the FBO.
Despite the economic hardships facing the world, Heritage has always
been able to strategize and make sound decisions that have lead to its
growth and a bright future. Th e facilities are a fi ne example of that. “We’ve
been lucky in that we’ve been able to continue to build our facilities. In
2006, we exited an old 15,000 sq ft facility and moved into a new 40,000
sq ft facility. With the backing of ownership here at the company, we’ve
been able to expand into an additional 80,000 sq ft facility. Now we have a
120,000 sq ft, side-by-side operation here in Burlington. And we’re proud
to have been able to accomplish that growth through what has been a
diffi cult period.”
Other testaments to the fact include the repair station and management
divisions of Heritage. “Th e existing 145 repair station has more than
doubled in size in the last couple years,” said Hill. “Th e air carrier is strong
and we’re looking to grow the aircraft management side of the business. We
have a couple opportunities right now.”
Heritage will continue to invest in its people, facilities and providing
unparalleled service to its clientele. Th e operation is currently working on
solidifying its position in the marketplace. It is focused on investing in the
training and future of its staff and looks forward to a wide range of growth
opportunities throughout the organization. “Our goal is to continue to
strengthen the company and thereby the services that the
company provides.”
Left: Heritage Flight and its sister FBO company, Heritage Aviation, are state-of-the-art and eco-friendly. Above, L-R: Heritage is doing its best to help the environment -- photovoltaic panels, a fl eet of electric powered vehicles including tugs, a “green” roof and the fi rst FAA approved community scale wind turbine installed at a U.S. airport. Below: A Heritage employee works diligently, with safety and customer satisfaction at the forefront of his work.
8 CAMP SYSTEMS INTERNATIONAL ❖ JUNE 2010 JUNE 2010 ❖ CAMP SYSTEMS INTERNATIONAL 9
The “Fleet Due List” report generates page breaks after each A/C when either “Basic/By Product” or “Advanced/By Reg” are chosen as criteria selec-tions. This allows you to run one due report for the fl eet which can then be selectively printed to separate the due lists for individual aircraft.
When “Quality Control for Discrepancy Descrip-tion” is enabled the selection prompts the system to suggest similar historic descriptions on the discrepancy build.
In the user profi le settings, the system administra-tor can assign access rights to users specifi c to the Work Order and Discrepancy areas of the appli-cation. The “E1-E6” security designations provide the following levels of access:
• E1 – WO & Discrepancies; Add/Edit/Delete/ Assign/Update
• E2 - WO & Discrepancies; Add/Edit/Delete/ Assign
• E3 - WO Only; Add/Edit/Delete/Assign/Update
• E4 - WO Only; Add/Edit/Delete/Assign
• E5 – Discrepancy Only; Add/Edit/Delete/Update
• E6 - Discrepancy Only; Add/Edit/Delete
If these designations are desired, contact CAMP Application Support (1-877-411-2267) so that the feature may be enabled for your organization.
CAMPPearls
“The biggest connection I can see between a pearl and wisdom is ... both a pearl and wisdom seem like small objects
but are both very valuable.”
— WikiAnswers.com, user: ID 1241821233.
What are CAMP Pearls? Valuable little pieces of insight – some obvious, others less evident. From
useful facts to helpful hints, Pearls will provide monthly wisdom about CAMP, its applications and more to help you along the way.
with Judy Nerwinski & Kathy DowdAMSTATMarket Analysis
Kathy and Judy have been with AMSTAT for
a combined 35 years. Th ey are the Directors
of Research. Kathy specializes in International
and Helicopter Research, while Judy focuses
on Domestic and Fixed Wing Research.
Inventory Trends – Decisions/Decisions
Last month we visited the Q1 retail sales to
learn that they were slightly down from the
Q4 of the previous year. Th is month we wanted
to take a closer look at this downward trend by
capturing a snapshot of inventory numbers in
the past 4 years. AMSTAT’s statistics show the
total number of aircraft on the market has been
leveling off since 2009, and in the fi rst quarter of
2010 they actually declined slightly.
AMSTAT shows that in April of 2010 there were
4250 Jet and TurboProp aircraft for sale. Th at’s
a drop from the height in April of 2009, when
there were 4531 aircraft for sale. Both years are
dramatic increases from the same time in 2007
and 2008. In April of 2007 there were 2496 total
aircraft for sale and in April of 2008 there were
2802 aircraft for sale.
In April of this year there were 1227 Light Jets
for sale, 998 Medium Jets for sale, 508 Heavy
Jets for sale and 1517 TurboProps for sale. Th ese
are all slightly lower than last year at this time.
Considering the slight drop in retail sales, we
turned our attention to how many aircraft had
been withdrawn from the market.
AMSTAT statistics revealed that there were 522
aircraft taken off the market in the fi rst quarter
of this year. In the fi rst quarter of last year there
were 574 aircraft withdrawn from the market. In
spite of the record numbers of aircraft for sale,
not all were eager to sell. Seeing a some positive
change in the economic climate, those that were
able to weather the storm, are choosing to keep
their aircraft.
0
200
400
600
800
1000
1200
1400
1600
1800
2007 2008 2009 2010
Light Jets For Sale
Medium Jets For Sale
Heavy Jets For Sale
TurboProp For Sale
Aircraft For Sale
10 CAMP SYSTEMS INTERNATIONAL ❖ JUNE 2010 JUNE 2010 ❖ CAMP SYSTEMS INTERNATIONAL 11
UserHot Tip CAMP APPLICATIONwith Steve McQueenWest Regional Field Service Representative Settings Settings Settings
No matter what business tool you use, to get the optimum performance, you need to have the correct settings for your
application. CAMP is no different.
There are three distinct areas where control settings determine the actions or displays for your application. These areas are Aircraft, Company and User Settings as indicated below.
I will cover User Settings in this article.
Everyone has access and control of their own User Settings. Click on User Settings and the screen below appears. The settings listed here allow the user to determine how the system opens up and how certain
areas are displayed. You can also change your password and e-mail address.
You can set, or change, your secret question that will reset your password if you are locked out of the system.
To change your password click on password and follow the directions
for changing your password.
You can change or enter your current e-mail address.
Checking the “Notify me with system alerts” box will have an
e-mail sent when a new SB or AD is added or other Program changes
are made to your airplane.
The “Items Per Page” will allow you to set the maximum number of lines displayed on any on-screen report. The higher the number, the fewer
times you will need to page forward.
The “Default Due Projection View” allows the User to set how the
Projection report is displayed, either All or by Category.
For companies that have a fl eet of aircraft, you can set up Multiple Fleets with specifi c aircraft in each fl eet, allowing direct access to only the aircraft of interest to each user.
I have only covered the User Settings in this article. There are many more settings available. Some settings are limited to Administrator level users but they can be critical for the smooth and effi cient use of CAMP.
As available, please review all three of the Control setting areas. Until next time.
12 CAMP SYSTEMS INTERNATIONAL ❖ JUNE 2010 JUNE 2010 ❖ CAMP SYSTEMS INTERNATIONAL 13
IndustryInsightswith Conklin & de Decker
David Wyndham is an owner with the aviation-consulting fi rm of Conklin & de Decker, which he joined in 1993. His primary responsibilities include managing and planning for the company, managing and updating the aircraft cost and performance databases, providing database and computer support to customers, conducting consulting studies, and developing new programs for the company. The focus of these activities is on cost and performance analyses, fl eet planning, and life cycle costing.
For eight years prior to 1993, Wyndham was an Instructor Pilot with the US Air Force. His responsibilities included aircrew training and safety, operations scheduling, and coordination of fl ight test support sorties with civil and
military test engineers. Responsibilities also included coordination with multinational forces for airdrop of personnel and supplies, transportation of VIP’s, fl ight operations in an international environment. He held a Top Secret/SCI security clearance.
Wyndham earned a Master of Aeronautical Science from Embry-Riddle Aeronautical University in 1993 and has an undergraduate degree in Mathematics from the University of New Hampshire. He also has an Air Transport Pilot certifi cate.
David Wyndham works out of the fi rm’s Orleans, Massachusetts’s offi ce.
hat if the powers-that-be
tell you to cut the budget
20%, and still keep fl ying
as much as you have
before? Many of you are
facing being told to cut
the budget, and yet asked to fl y more hours.
Do more with less. Been there? Th ere now?
How do you fl y more and not spend more?
One thing is to look at your current fl ying
schedule. Can several trips be combined into
one? Can the Monday trip to Des Moines
be combined with the Tuesday trip to Cedar
Rapids? If Cincinnati is on the way to Omaha,
maybe you can drop off someone? While
technically this is fl ying less, you are still
accomplishing the same mission. Th is will
require the folks who use the aircraft to agree to
some schedule adjustment.
Save in fuel costs. Fuel prices are increasing
and won’t level off for a while. All operators
have a choice in where they purchase fuel.
While choosing an FBO based solely on fuel
price (or any other single requirement) isn’t
necessarily the best, work with the FBO’s
you frequent most often to negotiate the best
prices. When traveling to new destinations,
make use of fuel surveys and handling agents to
see where the savings are. Ask for a discount - if
you don’t ask you’ll never get one.
In addition to negotiating with the FBO’s
directly, you may wish to investigate fuel
discount programs. It may be by using a fuel
card or a professional association discount.
Th ese programs and discounts change, so it is
best to review these on some sort of scheduled
basis, at least once each year.
Guaranteed Maintenance Programs can be
both a savings and an increased expense. Th ey
can be an eff ective way to manage your costs
and avoid high expense years such as when the
engine(s) are due for an overhaul. Th ey also
off er an insurance against unexpected expenses
and may add value to the aircraft at resale.
Still, the programs do have you pay now for
future expected expenses. Th ey warrant careful
consideration. (note: Southwest Airlines uses
these programs on their engines and they aren’t
known for spending money foolishly).
What sort of maintenance plan is the
aircraft on? Many aircraft manufactures have
progressive maintenance plans available. Rather
than putting the aircraft into maintenance
for a 120 labor-hour inspection every six
months, that same inspection is broken into
fi fteen 8-hour blocks and accomplished
during that same six month period. Do this
on nights and weekends when the aircraft
is not needed for fl ight. You are increasing
availability thus enabling more hours to be
fl own without increasing the fl eet or using
outside transportation resources. Progressive
maintenance isn’t for everyone, but unless the
aircraft is on the road for weeks at a time, it
may be worth evaluating.
Inventory management. We had one client
who had hundreds of thousands of dollars
in spare parts for an aircraft they no longer
owned! Even at fi fty cents on the dollar in
liquidation, that was a lot of extra cash lying
around doing nothing. As a rule, inventory
will cost 15% to 25% of its value in carrying
costs - storage, insurance, loss, etc. How
much inventory do you really need for your
aircraft? What are your most frequently
replaced parts? How good is the manufacturer’s
AOG dispatch? Careful management of your
inventory can save thousands.
Be sure to evaluate how you do your repairs
and overhauls. Using loaner parts while yours
are repaired may be less costly than exchanging
for new. As you get your own part returned,
you’ll know the history of that part. Also
speaking of spare parts, what about warranty?
On a new aircraft, we all keep very careful track
of what repairs are in warranty. But even older
aircraft have many new parts installed. Th ose
parts typically carry some sort of warranty.
Tracking their ages/hours/cycles can result in
savings should they need replacement.
Along with managing your inventory and
outside maintenance expenses is the simple
act of managing your invoices. Some vendors
invoice for each and every transaction. For
those where you have a good credit history, ask
for monthly billing. It saves you labor (as well
as the vendor) and postage.
Maintenance tracking software is a valuable
aid in determining where your maintenance
expenses are, what parts have warranty
remaining and also in managing your
inventory. Good maintenance tracking goes
beyond just scheduled maintenance! You can’t
manage what you can’t see.
Other areas may involve cross-training
your staff to do multiple jobs. A scheduler
can also be trained as a fl ight attendant. Pilots
can be trained to fl y more than one make of
aircraft, and when not fl ying can take on some
administrative duties in the fl ight operation.
Th at’s not to say “do everything in-house.”
Outsourcing to specialists can prove to be
very cost effi cient in terms of time and
material savings.
Replace your aircraft with a newer one.
OK, I know we are talking of saving money
so how can getting a new aircraft save money?
If the newer aircraft requires a lot less time
in maintenance than your current one, then
you (a) save in maintenance costs and (b)
Doing More With LessBy David Wyndham, Co-Owner, Conklin & de Decker
WWget increased utilization due to increased
availability. We did a study for a fl eet operator
and we showed that replacing their fi ve old
aircraft with three new ones not only gave them
MORE availability and more capability, it cost
less to do so. Th is can be a tough sell, so you’d
better have your reliability and availability data
together, plus do your homework on costs
before even bringing it up.
One last item is to make sure to
communicate to management what you are
doing and how to interpret your costs. Paying
out for a major phase inspection or an engine
overhaul may make it look like your costs are
too high. Educate the CFO as to the nature of
aircraft costs. Th at $250,000 overhaul might
have taken eight year’s worth of fl ight hours
to accrue. Don’t assume they realize that. Let
them know you are concerned about
managing costs.
Work SMARTER, not harder. You already
work hard!
Conklin & de Decker is an aviation research, consulting and education fi rm with offi ces in Orleans, Massachusetts, Arlington, Texas and Phoenix, Arizona. Celebrating 25
years in business in 2009, the company focuses on fi xed and rotary wing aircraft operating costs, performance and specifi cation databases, maintenance management software, fi nancial management, fl eet planning, market research, aviation tax issues and fi nancial, tax and management seminars. Additionally, Conklin & de Decker consults with numerous individuals, corporations and government agencies on aircraft costs, taxes, life cycle costs and all aspects of aircraft acquisition planning. More information on their products and services, copies of articles published and a unique “Members Only” section can be found on their website, www.conklindd.com.
BIOGRAPHY|DAVID WYNDHAM
COMMERCIAL OPERATORS TAX SEMINAR
Conklin & de Decker Associates, Inc. and the National Air Transportation Association (NATA) have come together again to offer the only tax seminar for commercial operators. This Seminar covers taxes that commercial operators face every day in their operations, such as Federal Excise Taxes, Fuel Taxes, Sales & Use Taxes, Personal Property Taxes, Income Taxes, International Fees and more. In addition, a comprehensive review of the Federal Aviation Regulations and what a charter/management and management agreements should contain is included. Also covered is the impact on costs when placing an aircraft on a 135 certifi cate and Like Kind Exchanges. This Seminar is a must attend for those involved with aircraft charter, whether you are an owner, operator, charter broker, insurance broker, consultant, lawyer etc.
HOTEL INFORMATIONRefer to “Commercial Operators Tax
Seminar” when making your reservations.
Omni Severin Hotel40 West Jackson PlaceIndianapolis, IN 46225
Tel: (314) 434-0100
Room Rates: $119 per night, plus all applicable taxes
Room rates are guaranteed up thru 5 pm local time, July 26, 2010.
Airport TransportationIndigo (317) 635-3344
$7 per person each wayRuns every 20 minutes starting at
5 am to 9 pm
REGISTRATION INFORMATION
Seminar Costs – Register on or before August 1, 2010 and pay the discounted price of $795. Register after August 1, 2010 and pay the full Seminar price $995.
Registration Includes: Seminar materials, continental breakfast, breaks and lunch both days and a Tuesday night networking Reception.
How to Register:
Contact: Christine Preston at (602) 404-1854 or [email protected]
Online: www.conklindd.com/education
Questions: Contact Christine Preston at (602) 404-1854 or by email at [email protected]
Substitutions/Cancellations: All cancellations will be subject to a 10 percent (10%) administrative fee. In order to receive a prompt refund, your notice of cancellation must be made in writing. In addition, a registration can be transferred in lieu of a cancellation. All requests must be in writing and can be faxed to Christine Preston at (602) 404-1856 or emailed to [email protected].
14 CAMP SYSTEMS INTERNATIONAL ❖ JUNE 2010
OEM
Hig
hlig
ht
Thales among leading companies for environmental and social performance
20 April 2010 — Th e Roberts Environmental Center at Claremont McKenna College (CMC) in California recently published an analysis* of the environmental and social performance of the 21 largest companies in the Aerospace and Defence sector. Th ales received a score of B+ and was ranked 4th overall.
Th ales is delighted to have been recognised in this study by one of California’s leading
universities. Th e analysis is a further endorsement
of a policy of environmental protection driven
by the core values of excellence and continuous
improvement, and of the company’s eff orts to be
an employer of choice.
Th e score and ranking also come as recognition
for the company’s policy of regular, meaningful
dialogue with all stakeholders, and with the extra-
fi nancial community in particular. Th is policy is
part of a comprehensive approach to Ethics and
Corporate Responsibility that is increasingly
embedded in the company’s decision-making
processes at every level of the organisation.
Th e Roberts Environmental Center is the
environmental and social research institute of
Claremont McKenna College. Its goal is to
acquaint students with environmental and social
issues facing the world’s industries, and the ways
in which industry approaches and resolves these
issues. Th e Roberts Environmental Center has been
the foremost analyst of corporate sustainability
reporting for over a decade, analysing corporate
online disclosure using the Pacifi c Sustainability
Index (PSI).
*2010 Sustainability Reporting of World’s Largest Aerospace and Defense Companies
Thales’s new simula-tor ‘ready for training’ with launch customer
26 April 2010 — Th e fi rst Th ales
RealitySeven A320 simulator has
been certifi ed ‘Ready for Training’
(RFT) with launch customer Airbus
in its training centre at Toulouse.
Launched last year Th ales UK’s
new RealitySeven full-fl ight simulator
is based on a modular design, with
a common core element (a docking
station that incorporates a proven
electric motion system) independent
of the aircraft type. Diff erent aircraft
modules can eff ectively be ‘swapped’
out, as a customer’s fl eet or training
business needs change, without
the entire simulator needing to be
replaced and without the need for
further investment.
RealitySeven uses key technologies including
digital electrical control loading and electric
motion systems to drive down operational costs
through greatly reduced power consumption
while continuing to deliver increased reliability
and availability above 99%. Th e design
also encompasses the latest environmental
directives and manufacturing processes to reduce
carbon footprint.
Marion Broughton, VP of the Th ales UK’s
avionics, training & simulation business, says:
“Th is is an incredibly proud moment for the Th ales UK workforce as this is the fi rst simulator built at
RealitySeven simulator unveiled in Crawley on february 19, 2009. The RealitySeven is the Thales latest-generation full fl ight simulator (FFS). This new FFS simulator is based on a modular design, with a common core element independent of the aircraft type. Different aircraft modules can effectively be “swapped” out, as a customer’s fl eet or training business needs change, without the entire simulator needing to be replaced.
our new Crawley facility, and the fi rst RealitySeven to reach RFT. “Th e French Aviation Authorities were decidedly impressed with the quality of the device during the intensive evaluation performed. Th e team at Airbus have been very suppor¬tive and we look forward to continuing to build on the synergies established in this programme.”
Th ales UK has invested in new £100m, 18-acre
fl agship site in Crawley (UK), which includes
16 simulation bays, comprising 12 full-fl ight
simulator and four fi xed-base simulator bays
designed to increase productivity and support
reducing lead times.
ABOUT THALES AEROSPACE WHAT WE DO
Source: http://www.thalesgroup.com/Markets/Aerospace/
What_we_do/
Th ales is a world-leading provider of onboard
and ground systems for the civil aerospace market.
Th e company’s Aerospace activities employ 13,000
people, who are helping to defi ne tomorrow’s air
transport solutions: cleaner, quieter and more
effi cient aircraft designed to fl y safely in ever-
more crowded skies.
Th ales provides systems and functions for all
types of aircraft – commercial airliners, regional,
business aircraft, and helicopters – and is a fi rst-
tier partner of the world’s leading manufacturers,
including Airbus, ATR, Boeing, Bombardier,
Gulfstream and Sukhoi, on all of their major
programmes.
Th ales provides world-class expertise in onboard
electronics, drawing on recognised engineering
know-how, a proven ability to innovate and an
in-depth knowledge of customer needs, and local
operations around the globe.
Building on a strong industrial base in Europe,
North America and Asia-Pacifi c, Th ales has
established aerospace centres of excellence on all
fi ve continents and is committed to providing
secure and seamless solutions to its vast array of
customers around the globe.
ONBOARD ELECTRONICSTh ales is a global leader in electronic equipment
for aircraft, supplying avionic suites and systems
to major aircraft manufacturers. We provide our
customers with the full range of equipment,
subsystems and systems for fl ight control,
navigation, communication and surveillance for
aircraft including helicopters.
CABIN SYSTEMSTh ales is a leading supplier of innovative cabin
systems geared towards making fl ying a more
enjoyable experience for passengers. From the
nuances of cabin lighting, to the interactivity of
in-fl ight entertainment (IFE) and connectivity
systems, Th ales helps airlines design a relaxing
atmosphere onboard.
ELECTRICAL SYSTEMSTh ales is an experienced provider of onboard
electrical power management and develops
electrical power generation and conversion systems
for commercial aircraft, including helicopters.
SERVICESTh ales off ers an extensive and constantly
expanding array of value-added services for
the civil aviation market, from user training to
outsourced management of infrastructure, IT
systems and service engineering. In addition to
maintaining ongoing contacts with customers,
these services enable Th ales to strengthen its long-
term business relationships in the sector.
RADARS AND SENSORSFor more than 50 years, Th ales has built
unrivalled expertise in customer air data
requirements including probes and sensors for just
about all civil aerospace applications from jetliners,
to regional and business aircraft, to helicopters.
AIR TRAFFIC MANAGEMENTTh ales is committed to reducing the impact of
air travel on the environment and strives to design
ever more effi cient air traffi c management systems.
Innovation in this fi eld can have a direct eff ect
on making skies cleaner. After all, every minute
gained on a fl ight represents a saving equivalent to
160kg of CO2 emissions and 62 litres of fuel.
AIRPORT SOLUTIONS AND NAVIGATION SYSTEMS
Th ales provides a complete range of navigation
systems for the civil aircraft market, including
fl ight management and global positioning
systems, fl ight controls and integrated fl ight
displays. Th ese off erings achieve accuracy in
accordance with the most stringent standards and
give pilots the necessary tools to make the safest
decisions possible.
TRAINING AND SIMULATION SYSTEMSSimulation systems reproduce high-risk
situations in a safe, synthetic environment.
Th ey are particularly valuable tools for training
pilots, drivers or critical infrastructure operators.
Th ales is the world’s second-largest provider of
simulation-based training solutions for aircraft
and helicopter pilots.
COMMUNICATION AND NAVIGATIONTh ales provides VHF data radios, Radar
Altimeters and Multi-Mode Receiver for
commercial aircraft (BOEING, AIRBUS, …).
Th ese equipments are DO160 certifi ed and fully
compliant with ICAO latest standards.
ABOUT THALES ONBOARD ELECTRONICS
Source: http://www.thalesgroup.com/Markets/Aerospace/
What_we_do/Onboard_Electronics/
Th ales is a global leader in onboard electronic for aircraft, supplying avionic suites and systems to major aircraft manufacturers. We provide our
customers with the full range of equipment, subsystems and systems for fl ight control, navigation, communication and surveillance for aircraft including helicopters.
Th ales has developed the Integrated Modular
Avionics (IMA) solution which represents a real-
time airborne computer network system. Th is
network consists of a number of computing
modules capable of supporting numerous
applications of diff ering criticality levels. Located
in the “belly” of the plane, the IMA is a major
technical evolution of global importance for
airlines and operators.
Th ales is the number one systems supplier
for the A350 XWB and is already onboard the
entire Airbus range of aircraft, including the
latest generation A380. Th ales has considerably
strengthened its position with Boeing in recent
years, in particular through its involvement in the
B787 Dreamliner programme.
In partnership with GE Aviation, Th ales also
developed the Topfl ight Flight Management System featuring innovative hardware design and
unique software functionalities. Th ese include
superior fl ight planning fl exibility (multi-revision
temporary fl ight plan capabilities, undo functions,
etc.) and an enhanced intuitive “What You See Is What You Fly” display system. Topfl ight FMS can
be easily adapted to diff erent hardware platforms
and aircraft system architecture, allowing for a
smooth upgrade of functions.
Sikorsky selected the Th ales TopDeck avionics suite for helicopters for its S76-D. Having
successfully completed its fi rst fl ight onboard the
S76-D, Th ales’s glass cockpit and avionics suite
represents the most technologically advanced
solution currently available today.
TopDeck is a high-performance fl ight deck
solution that features cutting-edge technology,
including liquid crystal displays, smart head-up
display and laser gyro/GPS navigation. TopDeck’s
integrated architecture increases situational
awareness and reduces crew workload.
With its Ideck cockpit prototyping and
simulation platform, Th ales helps airframers
rapidly test new confi gurations and display
systems within the cockpit. Th e company worked
closely with Airbus to optimize the A350 XWB
cockpit confi gurations, refi ne the interactivity
and adapt the symbology of the avionics display
formats with this tool.
Th ales also creates innovative avionics for regional, business aircraft and helicopters. Th e
group developed cutting-edge fl y-by-wire systems,
which already equip the CRJ700/900/1000,
Learjet85, Global Express/ Global 5000 and
Gulfstream G650. In the helicopter market,
over 4,000 Meghas avionics suites are in service
around the world while on the regional market
Th ales avionics suites are onboard ATR600,
Bombardier Dash8-400 and Sukhoi SSJ100 . As a
tier-one supplier and partner to airframers, Th ales
helps customers meet their competitiveness,
environmental protection and performance
objectives by setting quality standards for today
and into the future.
ABOUT THALES AND THALES UK
Th ales is a global technology leader for
the Aerospace and Space, Defence, Security
and Transportation markets. In 2009 the
company generated revenues of £11.5 billion
(12.9 billion euros) with 68,000 employees in
50 countries. With its 25,000 engineers and
researchers, Th ales has a unique capability
to design, develop and deploy equipment,
systems and services that meet the most
complex security requirements. Th ales has
an exceptional international footprint, with
operations around the world working with
customers as local partners.
Th ales UK employs 8,500 staff based at
40 locations. In 2009 Th ales UK’s revenues
were around £1.5 billion.
Th ales Headquarters:
45 rue de Villiers
92526 Neuilly-sur-Seine Cedex
France
Telephone: +33 (0) 1 57 77 80 00
JUNE 2010 ❖ CAMP SYSTEMS INTERNATIONAL 15
Put your aircraft on ASO and get it sold.
The Aircraft Market in Real TimeAircraft Shopper Online
®
CAMP has responded to an identi fi ed customer need by working with ASO to enable this excellent opportunity for aircraft sellers. This off er enti tles CAMP customers to a free Spec Ad on ASO, which gives you unlimited space to describe the details of your aircraft , and puts that informati on in front of moti vated buyers.
The best place to sell your aircraft just got even bett er for CAMP customers.
Visit www.ASO.com/CAMP for details.
This off er is good for a limited ti me, and applies only to aircraft that are currently enrolled on the CAMP system. Once an aircraft ad is published on ASO as part of this off er, the adverti sement will remain free unti l the aircraft is sold.
Concerned about fi nding buyers?
With over 165,000 unique visitors every month, over 4,000 leads per month, real ti me listi ngs, unlimited space for photos and specs, the most powerful search tools in the industry, and personalized service - ASO is the fasted way to sell your aircraft .
Buyers use ASO. www.ASO.com
For a limited ti me, CAMP Customers canAdverti se Aircraft For Sale on ASO FREE OF CHARGE
For more informati on call 1-888-992-9276 / internati onal call 1-732-704-9561
The Aircraft Market in Real TimeAircraft Shopper Online
®
This list is provided for informati onal purposes only. The criteria for inclusion in this list are based upon adverti sing volume on ASO.com. Although ASO has had only positi ve experiences with the companies shown, ASO makes no recommendati on or endorsement of any specifi c company contained in this list. ASO further makes no representati ons or warranti es with respect to the quality or performance of any company listed above, and ASO shall not be responsible for the acti ons of these companies.
ASO Top 50 Turbine Aircraft Brokers & Dealers
Let these professionals know that you found them in CAMP InSight magazine.
www.ASO.comMAY 2010 ❖ CAMP SYSTEMS INTERNATIONAL 17
BROKER / DEALER LOCATION PHONE E MAIL WEB SITEAeroSoluti ons Manassas, VA US 703-257-7008 sales@aerosoluti ons.com www.aerosoluti ons.comAir Alliance GmbH D-57299 Burbach Germany (49) 273-644-280 [email protected] www.air-alliance.deAircraft Services Group, Inc. Mahwah, NJ US 201-995-9570 [email protected] www.yourjet.comAradian Aviati on Guernsey Channel Islands (44) 148-123-3001 [email protected] www.aradian.comAvex, Inc. Camarillo, CA US 805-389-1188 [email protected] www.newavex.comBAM Sales Bromma Sweden (46) 856-619-000 [email protected] www.bam.aeroBeechcraft Pre-Owned Aircraft Wichita, KS US 316-676-4918 don_mercer@hawkerbeechcraft .com www.hawkerbeechcraft .comBell Aviati on West Columbia, SC US 803-822-4114 adverti sing@bellaviati on.com www.bellaviati on.comBoutsen Aviati on S.A.M. Monte Carlo Monaco (377) 933-08002 aviati [email protected] www.boutsen.comBristol Associates, Inc. Washington, DC US 202-682-4000 [email protected] www.bristolassociates.comBusiness Air Internati onal Denton, TX US 940-898-1999 sales@businessairinternati onal.com www.businessairinternati onal.comCB Aviati on Ogden, UT US 801-860-9762 coryb@cbaviati on.com www.cbaviati on.comCharleston Aviati on Partners LLC Isle Of Palms, SC US 843-886-3313 billquinn@charlestonaviati on.com www.charlestonaviati on.comCharlie Bravo Aviati on Georgetown, TX US 512-868-9000 sales@wepushti n.com www.wepushti n.comCoff man Companies Phoenix, AZ US 480-393-0770 rob@coff mancompanies.com www.coff mancompanies.comColumbia Aircraft Sales, Inc. Groton, CT US 860-449-8999 [email protected] www.columbiaairservices.comDuncan Aviati on/JetResources Lincoln, NE US 402-475-2611 aircraft sales@duncanaviati on.com www.duncanaviati on.aeroEagle Aviati on, Inc. West Columbia, SC US 803-822-5520 sales@eagle-aviati on.com eagle-aviati on.comElliott Aviati on, Inc. Moline, IL US 309-799-3183 acsales@elliott aviati on.com www.elliott aviati on.comFlight Soluti ons, Inc. Gallati n, TN US 615-452-5001 randall@fl ightsoluti on.com www.fl ightsoluti on.comGantt Aviati on, Inc. Georgetown, TX US 512-863-5537 suzanne@gantt aviati on.com www.gantt aviati on.comGeneral Aviati on Services Lake Zurich, IL US 847-726-5000 [email protected] www.genav.comGlobal Wings, LLC Boca Raton, FL US 561-988-9881 [email protected] www.globalwings.aeroGuardian Jet, LLC Guilford, CT US 203-453-0800 [email protected] www.guardianjet.comJ.A. Air Center, Inc. Sugar Grove, IL US 630-549-2100 scott @jaaero.com www.JAAir.comJack Prewitt and Associates Bedford, TX US 817-283-2826 jprewitt @jackprewitt .com www.jackprewitt .comJet Force Chesterfi eld, MO US 636-489-4100 jmoore@jetf orce.com www.jetf orce.comJet Harbor, Inc. Fort Lauderdale, FL US 954-772-2863 [email protected] www.jetharbor.comJet Quest Georgetown, TX US 512-864-2400 [email protected] www.jet-quest.comJetcraft Trading Raleigh, NC US 919-941-8400 patt y@jetcraft .com www.jetcraft .comJeteff ect, Inc. Long Beach, CA US 561-747-2223 info@Jeteff ect.com www.jeteff ect.comJim Clark & Associates Bethany, OK US 405-787-6222 jim@jimclarkaircraft .com www.JimClarkAircraft .comJohn Hopkinson & Assocs., Ltd. Alberta, AB Canada 403-637-2250 [email protected] www.HopkinsonAssociates.comKansas City Aviati on Center Olathe, KS US 913-782-0530 [email protected] www.kcac.comLeading Edge Aviati on Soluti ons Parsippany, NJ US 201-891-0881 aircraft [email protected] www.leas.comLoudoun Aviati on Purcellville, VA US 540-751-9542 sales@loudounaviati on.com www.Loudounaviati on.comMaxfl y Aviati on, Inc. Fort Lauderdale, FL US 954-771-8171 jgarcia@maxfl yaviati on.com www.maxfl y.comMcDonald Aviati on Monroe, LA US 877-322-1015 kenmc@mcdonaldaviati on.com www.mcdonaldaviati on.comPeregrine Aviati on Services Boca Raton, FL US 561-417-6300 steve@peregrineaviati on.com www.peregrineaviati on.comPollard Aircraft Sales, Inc. Fort Worth, TX US 817-626-7000 sales@pollardaircraft .com www.PollardAircraft .comPrairie Aircraft Sales Ltd Calgary, AB Canada 403-286-4277 prairieaircraft @telus.net www.PrairieAircraft .comPropel Aviati on Miami, FL US 305-255-5077 Thocklander@propelaviati on.com www.propelaviati on.comRamjet Aviati on, Inc Fort Lauderdale, FL US 954-359-0208 scott @ramjetaviati on.com www.ramjetaviati on.comSavback Helicopters Linkoping Sweden (46) 013-414-97 [email protected] www.savback.comStevens Aviati on, Inc. Greer, SC US 864-879-6022 Ljennings@stevensaviati on.com www.stevensaviati on.comSunwest Aviati on, LTD Calgary, AB Canada 403-275-8121 idarnley@sunwestaviati on.ca www.sunwestaviati on.caU.S. Aircraft Sales, Inc. Mc Lean, VA US 703-790-1333 rainer@usaircraft sales.com www.usaircraft sales.comWelsch Aviati on - Savannah Savannah, GA US 912-695-1555 [email protected] www.welschaviati on.comWestern Aircraft , Inc. Boise, ID US 208-385-5155 [email protected] www.westair.comWolfe Aviati on Stockton, CA US 209-983-0117 sales@wolfeaviati on.com www.wolfeaviati on.com
18 CAMP SYSTEMS INTERNATIONAL ❖ JUNE 2010 JUNE 2010 ❖ CAMP SYSTEMS INTERNATIONAL 19
Training in Paris 2010
CAMPCalendar
CAMP strongly believes in fully supporting its customers in making the best use of its products and services. CAMP EUROPE now offers the opportunity to attend training at the Paris offi ce.
Full-day training sessions are scheduled twice a month. Each session has its own agenda. Join us for one training course or both:
Training 1 (duration 1 day)ADVANCED TRAINING:
MAINTENANCE MODULE
Training 2 (duration 1 day) ADVANCED TRAINING:
CAMO & QUALITY CONTROL ASPECTS
Limited to 10 persons per session. Training includes course package, lunch and refreshments during breaks, and training certifi cate.
There is no charge for training at CAMP.
To register, please select from the schedule (below) and send an
email to [email protected].
We look forward to your participation.
CAMP TRAINING in PARIS
&ToolboxQA
Can I have a service center complete the CAMP cards?
Sure you can! However, it is suggested that the completed compliance forms are reviewed by the CAMP subscriber for accuracy prior to sending them for processing, thereby alleviating time con-suming follow-up that may be required later for both the analyst and yourself.
How do I know that CAMP is using the latest referenced document(s) to the manufacturers’ requirements?
In several screens, especially when in Detail View of a task, you will see a little blue book icon. When you click on it, the next screen will display a PDF fi le link to the actual procedural text for sched-uled items, as well as text for Service Bulletins, AD’s, etc. Below that you will see another reference to the manual or bulletin’s current revision cycle issued by the manufacturer and/or Airworthi-ness Authority. If there is no reference, this means it is a customer requirement, or the manufacture has not supplied available data for that task.
SUBMIT YOUR CAMP QUESTIONS BY EMAIL TO [email protected] LINE: TOOLBOX
Your CAMP questions
answered by CAMP
professionals
industry topics reviewed
+
What is a procedural cross reference report?
This report is used to locate a CAMP item number for any specifi c procedure stated in the OEM’s manual. It is listed by manual id number, in alphabetical and numerical order, and by Camp item number order to the OEM’s source document.
What is a requirement cross reference report?
This report is used to locate a CAMP item number for any specifi c requirement stated in the OEM’s manual. It is listed by manual id and OEM’s requirement source document or manual page, in alphabetical and numerical order by page item/reference, and by Camp item number order to the OEM’s source document, or manual page number. (Chapter 5, life limited section, etc.)
While viewing one of CAMP’s You-Tube™ training videos with a projector, I noticed the images seemed blurry. This is also the case when I view the videos on my laptop. Is there a way to improve the quality?
Thank you for your inquiry. The CAMP videos are very good quality videos (www.YouTube.com/FieldServiceRep). Unfortunately, and many YouTube™ users seem to experience this, video quality somewhat diminishes when played back through YouTube. I suspect depending on connection speed, the video playback quality may change from location to location.
Not to insult anybody, but fi rst double check the focus on your projector. Next, if you have a YouTube account, login and set your YouTube playback setting to “Always choose the best option for
me based on my player size.”
If you don’t have an account and don’t want to create one, you can also try the following options to improve the video quality:
1.) Add the text &fmt=18 to the end of the YouTube address after the video comes up on your screen. This should help sharpen the image. For a quick tutorial on this “trick” go to: h t t p : / / w w w . y o u t u b e . c o m /watch?v=OekRUCChCd4.
2.) In the lower right hand corner of the control bar, change the pixel setting from 360p to 480p. This should help somewhat.
MARC GOULDDIRECTOR OF OPERATIONS
“Not everything
that counts can be
counted, and not
everything that can
be counted counts.”
– Sign hanging in Einstein’s offi ce
at Princeton
HANS FRERIKSMANAGER, BBJ GROUP
WALTER TULLYMANAGER, PROCEDURAL DATA GROUP
ELI STEPPNORTH CENTRAL REGIONAL FIELD SERVICE REPRESENTATIVE
JUNEWEDNESDAY, JUNE 2
2:00 PM - 3:30 PM EDT
WEDNESDAY, JUNE 910:00 AM - 11:30 AM EDT
WEDNESDAY, JUNE 163:00 PM - 4:30 PM EDT
WEDNESDAY, JUNE 239:00 AM - 10:30 AM EDT
WEDNESDAY, JUNE 302:00 PM - 3:30 PM EDT
JULYWEDNESDAY, JULY 7
10:00 AM - 11:30 AM EDT
WEDNESDAY, JULY 143:00 PM - 4:30 PM EDT
WEDNESDAY, JULY 219:00 AM - 10:30 AM EDT
WEDNESDAY, JULY 282:00 PM - 3:30 PM EDT
AUGUSTWEDNESDAY, AUGUST 4
10:00 AM - 11:30 AM EDT
WEDNESDAY, AUGUST 113:00 PM - 4:30 PM EDT
WEDNESDAY, AUGUST 189:00 AM - 10:30 AM EDT
WEDNESDAY, AUGUST 252:00 PM - 3:30 PM EDT
CAMP CESCOM WEBINARS
CAMP CLASSIC WEBINARS
JUNETHURSDAY, JUNE 3
2:00 PM - 3:30 PM EDT
THURSDAY, JUNE 1010:00 AM - 11:30 AM EDT
THURSDAY, JUNE 173:00 PM - 4:30 PM EDT
THURSDAY, JUNE 249:00 AM - 10:30 AM EDT
JULYTHURSDAY, JULY 1
2:00 PM - 3:30 PM EDT
THURSDAY, JULY 810:00 AM - 11:30 AM EDT
THURSDAY, JULY 153:00 PM - 4:30 PM EDT
THURSDAY, JULY 229:00 AM - 10:30 AM EDT
THURSDAY, JULY 292:00 PM - 3:30 PM EDT
AUGUSTTHURSDAY, AUGUST 5
10:00 AM - 11:30 AM EDT
THURSDAY, AUGUST 123:00 PM - 4:30 PM EDT
THURSDAY, AUGUST 199:00 AM - 10:30 AM EDT
THURSDAY, AUGUST 262:00 PM - 3:30 PM EDT
CAMP 3.0 WEBINARS
JUNETUESDAY, JUNE 1
2:00 PM - 3:30 PM EDT
TUESDAY, JUNE 810:00 AM - 11:30 AM EDT
TUESDAY, JUNE 153:00 PM - 4:30 PM EDT
TUESDAY, JUNE 229:00 AM - 10:30 AM EDT
TUESDAY, JUNE 292:00 PM - 3:30 PM EDT
JULYTUESDAY, JULY 6
10:00 AM - 11:30 AM EDT
TUESDAY, JULY 133:00 PM - 4:30 PM EDT
TUESDAY, JULY 209:00 AM - 10:30 AM EDT
TUESDAY, JULY 272:00 PM - 3:30 PM EDT
AUGUSTTUESDAY, AUGUST 3
10:00 AM - 11:30 AM EDT
TUESDAY, AUGUST 103:00 PM - 4:30 PM EDT
TUESDAY, AUGUST 179:00 AM - 10:30 AM EDT
TUESDAY, AUGUST 242:00 PM - 3:30 PM EDT
TUESDAY, AUGUST 3110:00 AM - 11:30 AM EDT
Webinars 2010Webinars: Free web-based training.
CAMP Webinars are “overview” sessions, covering a variety of CAMP application fea-tures with time throughout the Webinar to answer your topic specifi c questions.
CAMP 3.0: Scheduled on TUESDAYS of each month.
CESCOM: Scheduled on WEDNESDAYS of each month.
CAMP Classic: Scheduled on THURSDAYS of each month.
To register, go to www.campsystems.com and click ‘Attend a free CAMP we-binar.’
If you don’t see a Webinar that fi ts your schedule, please call us. We’d be glad to arrange web-site assistance/training at a time that is convenient for you.
To schedule a webinar, call 877-411-2267.
JUNETraining 1: Tuesday, June 15
Training 2: Wednesday, June 16
JULYTraining 1: Tuesday, July 6
Training 2: Wednesday, July 7
AUGUSTNo Scheduled Training
SEPTEMBERTraining 1: Tuesday, September 14
Training 2: Wednesday, September 15
OCTOBERTraining 1: Tuesday, October 12
Training 2: Wednesday, October 13
NOVEMBERTraining 1: Tuesday, November 16
Training 2: Wednesday, November 17
DECEMBERTraining 1: Tuesday, December 7
Training 2: Wednesday, December 8
NEW
www.weststaraviation.com
WSA I Si h BC d d F i dd 1 3/2/10 4 31 PM
